# Page 3 | Employment Hero Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Employment Hero the right Human Resources solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144645/Employment-Hero/reviews

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Employment Hero

4.4 (239)

[View alternatives](https://www.capterra.com/p/144645/Employment-Hero/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 20th, 2026

# Page 3 - Reviews of Employment Hero

## Showing most helpful reviews

Showing 51-75 of 239 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Evelina S.  
Managing Director  
Human Resources  
Used the software for: 6-12 months

### "The worst customer service!"

December 13, 2023

1.0

Despite making repeated attempts to address the ongoing issue through email since October, unfortunately, a resolution has not been reached. It's worth noting that, during this period, the company continued to accept our payments despite our non utilisation of their platform even though EH had previously confirmed that they would discontinue these charges. While we have sought reimbursement for the funds, our requests have gone unanswered, adding to the frustration. A more responsive approach and transparent communication would greatly enhance our overall experience and confidence in the company's services.

Pros

Absolutely nothing! They promised us a service so we could sign the contract and we later found they actually don't have that service in place. Over 6 months we have been paying for a service that we cannot use!

Cons

The worst customer service I have experienced in my professional career. A service that was over promised and under-delivered. The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a sale. We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying to figure this all out.

Review Source

Response from Employment Hero

August 27, 2024

Hi Evelina, Thank you for sharing your experience, and I’m sorry to hear about the frustration you’ve had. I’m glad to see that the payroll issue has been resolved and that the refund was processed. We’ve taken your feedback seriously, and while this matter is now settled, we’ll make sure to learn from this to prevent it from happening again. Thank you for bringing this to our attention. Many thanks, Anna @ Employment Hero

SA

Solomon A.  
Payroll  
Mining & Metals  
Used the software for: 2+ years

### "Use to love it but now its all about the sale"

January 3, 2024

3.0

First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later

Pros

It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service. It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support.

Cons

Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad. The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance.

Reason for choosing Employment Hero

We didn't go past Employment Hero because the salesman said it ticked every one of our boxes and the cost was only slightly more. Little did we know, it didn't and with the extra hours required to make it work the cost is much much higher.

Switched from

[MYOB PayGlobal](https://www.capterra.com/p/254590/MYOB-PayGlobal/)

MYOB stopped supporting PayGlobal. Salesman lied about Employment Hero features currently available which were critical to our business. Turns out they are on the list of future possible updates. Takes me an extra 8 hours to correct the "Journal"

Review Source

VR

Verified Reviewer  
HR Manager  
Entertainment  
Used the software for: 2+ years

### "HR Saviour!"

May 8, 2023

5.0

Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.

Pros

\- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!

Cons

Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding

Reason for choosing Employment Hero

At the time we needed something to manage certifications and employee file updates.

Review Source

Response from Employment Hero

June 1, 2023

Hi there, Thanks for your review! It's wonderful to hear that the platform's streamlined your HR processes and is adding so much value to your business. I've passed on your feedback about email notifications during onboarding to our product team. We appreciate your support! Many thanks, Rosie

CE

Charlie E.  
Corporate Services Coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "Employment Hero was supposed to make our life easier..."

March 28, 2023

4.0

Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Pros

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Cons

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Alternatives considered

[ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/)

Reason for choosing Employment Hero

The "integrated" payroll function and the LMS.

Review Source

Response from Employment Hero

May 5, 2023

Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero

Dayna B.  
Head Of Delivery  
Marketing and Advertising  
Used the software for: 6-12 months

### "Our first 6 months utilising Employment Hero"

March 6, 2022

5.0

Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Pros

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Cons

Not being able to customise colours on the UI to match branding.

Alternatives considered

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing Employment Hero

Supporting an Australian business was important to us.

Review Source

Response from Employment Hero

March 11, 2022

Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie

Rania A.  
Senior Accountant  
Legal Services  
Used the software for: 2+ years

### "Soltuion to our Cost Centre Reporting!"

November 6, 2020

5.0

We've been using Employment Hero for more than two years now. We started with one entity and then decided to move all our entities to it. The HR and Payroll platforms are very easy to navigate. We very much benefited from the Cost Centre Reporting and integrating that with our Bookkeeping software made our reporting very easy. The HR platform is our employees first point of contact to find any data about our organisation, policies and procedure, agreements... etc. On top of that most of our employees are finding it much easier to track their Leave balances and status through the mobile app. The Online Support is very quick in general and there is always a solution to any query we put through to the team, Overall, a great deal to our organisation!

Pros

Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal. That made our cost centre reporting very easy and accurate.

Cons

It would be great if it can be linked to the Outlook Calendar!

Review Source

Response from Employment Hero

February 22, 2021

Hi Rania, Thanks heaps for taking the time to review Employment Hero! We really appreciate your support and are chuffed to see that you've been able to streamline your HR and payroll processes. Thank you again, Anna from Employment Hero

RP

Rajesh P.  
Management Accountant  
Telecommunications  
Used the software for: 2+ years

### "Employment hero is amazing payroll end to end software, Only when it works"

November 13, 2023

5.0

Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Pros

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Cons

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Switched from

[Deputy](https://www.capterra.com/p/167811/Deputy/)

Because it was promised to be better product and unlike Deputy, Key pay was end to end payroll system.

Review Source

Response from Employment Hero

November 23, 2023

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero

Darrin W.  
Executive Officer  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "A great paperless system"

March 10, 2021

5.0

Excellent

Pros

South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly. We are now nearly paperless with all our document controls, contracts, training, Performance reviews and procedures. Employment hero makes it very easy for staff to access their personal files at anytime of the day or night from any location and allows management to deliver compulsory reading, updates and most other things electronically. The system is great, economical and we are not even using it to its full potential yet. I strongly recommend Employment hero as an electronic alternative to a paper based H.R. system

Cons

We could use more flexability to change things within the contracts and also to have the ability to advertise casual roles.

Review Source

Response from Employment Hero

September 8, 2021

Hi Darrin, Thank you so much for reviewing Employment Hero and sharing your experience with others. We're stoked to see that Employment Hero has had such a huge benefit on your business and look forward to supporting you and your team for many years to come! Thank you again, Anna from Employment Hero

MA

Milly A.  
Accounts Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "The no-brainer HR & Payroll option"

February 17, 2020

5.0

Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

Pros

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Cons

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

ADP was becoming more and more behind compare to other market options in the fast evolving technology world. We also need a HR platform that integrated with a Payroll platform and ADP seem to be also a very expensive compare to other options.

Review Source

Response from Employment Hero

February 21, 2020

Hi Milly, Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions. Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times. Thank you again for your review, The Team at Employment Hero

MS

Michelle S.  
Human Resources Manager  
Automotive  
Used the software for: 1-2 years

### "The BEST HR and Payroll platform "

April 30, 2023

5.0

We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.

Pros

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

Cons

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

Alternatives considered

[ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/)

Reason for choosing Employment Hero

Customer Service. I asked for the pricing of the different models and received it straight away.

Review Source

Response from Employment Hero

May 12, 2023

Hi Michelle, Thanks so much for your kind words! It's wonderful to hear that Employment Hero has completely digitised your HR and admin processes. Your support means the world to us. Many thanks, Rosie

Suzannah R.  
Human Resources Assistant  
Utilities  
Used the software for: 1-2 years

### "Feature packed software for a HR platform"

August 7, 2022

5.0

Pros

I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.

Cons

There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.

Review Source

Response from Employment Hero

September 1, 2022

Hi Suzannah, Thanks for your review! It's wonderful to hear that you're getting so much value from the platform and that it's providing you with peace of mind in terms of compliance. We're always working to improve the platform, so I've passed on your valuable feedback about navigation to our team. Many thanks, Rosie

VS

Valeria S.  
HR Manager  
Construction  
Used the software for: 6-12 months

### "Great holistic hr and payroll software!"

September 13, 2021

5.0

The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.

Pros

A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.

Cons

You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.

Alternatives considered

[MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/)[foundU](https://www.capterra.com/p/164402/foundU/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing Employment Hero

It was a holistic payroll and HR software that seemed to have most of the functionality that we needed as a business.

Review Source

Response from Employment Hero

November 11, 2021

Hi Valeria, Thank you for taking the time to share your Employment Hero journey with others! Thanks again, The Employment Hero Team

DS

Deep S.  
Finance Manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Employment Hero is Hero "

April 29, 2021

5.0

My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Pros

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Cons

Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

Alternatives considered

[ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Reason for choosing Employment Hero

As a small business the easy of implementation was the key selling point. For a finance and HR person to implement this by themselves and run and customise it within a week with no need to have third party specialists is the winner. And the price is great value for money.

Review Source

Response from Employment Hero

September 8, 2021

Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero

DA

Daniel A.  
Managing Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Where's the support?"

November 30, 2021

4.0

The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we just aren't given our ticket details). Very slow responses or none at all after multiple contact attempts. This just isn't good enough when we are dealing with urgent platform based payrun issues. Also, there is no clear path to support from within the platform. You have to google it. Finally, there is no clear complaints process. Hence this review. Hope you guys at EH get in touch with me.

Pros

Easy for staff to use and automates HR and payroll processes quite well.

Cons

The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.

Review Source

Response from Employment Hero

December 23, 2021

Hi Daniel, Thank you for taking the time to share your experience with Employment Hero. It's great to hear that your staff are finding the platform easy-to-use and it's helping automate processes. Thank you also for your feedback on our service delivery. I have passed this on to our team. Our customers are at the centre of everything we do and we are always looking for ways to improve customer experience. I can see that your enquiry has now been resolved, but if you need anything else please let us know at support@employmenthero.com. Many thanks, Anna from Employment Hero

BH

Bernadette H.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Love it!"

May 29, 2023

4.0

We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes.

Pros

Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.

Cons

I feel like the learning module can be enhanced. It is not easy to use and can be optimised.

Review Source

Response from Employment Hero

June 12, 2023

Hi Bernadette, Thanks for your kind words! It's wonderful to hear that you're getting so much value from the platform. We truly appreciate your support. Many thanks, Rosie

GI

Greg I.  
Chief Operating Officer  
Hospitality  
Used the software for: 1-2 years

### "Not for large organisation"

December 6, 2023

1.0

Pros

I liked the tracking of compliance documents.

Cons

Most of all, not being able to talk to a human. You cannot pick up the phone, which is extremely frustrating.

Review Source

Response from Employment Hero

March 25, 2024

Hi Greg, Thanks for sharing your feedback. I'm sorry to hear that you've experienced challenges with support. Behind the scenes we're working on a range of initiatives to improve the customer experience, and feedback like this is vital to the success of these initiatives. I'm sorry that we did not meet your expectations and I hope we can work together to turnaround the situation. Many thanks, Anna @ Employment Hero

HM

Holly M.  
HR Coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "Great Aus based HRIS"

May 2, 2023

5.0

Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.

Pros

Easy to use. Engaging for our employees. Integrated Australia HR advice.

Cons

Support queries take a long time to get a response.

Alternatives considered

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

Reason for choosing Employment Hero

Australian company with integrated Australia employment law.

Review Source

Response from Employment Hero

May 12, 2023

Hi Holly, Thanks for your kind words! It's wonderful to hear that the platform's helped you boost engagement with your team. We're working on a number of initiates to improve our customer experience, so I've passed on your feedback about service times to our team. We truly appreciate your continued support. Many thanks, Rosie

MB

Margaret B.  
Health Service Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "SR review of Employment Hero"

June 2, 2023

5.0

Mixed. The role out of SWAG was difficult as employees got confused between HR and payroll. Also payroll did not set up our employees in SWAG properly.

Pros

Keeping compliance documents in one place with reminders when they are due

Cons

Employment Hero doesn't sync with payroll

Alternatives considered

[Happy HR](https://www.capterra.com/p/210172/Happy-HR/)

Reason for choosing Employment Hero

Nicer interface

Review Source

Response from Employment Hero

June 12, 2023

Hi Margaret, Thanks for your review and honest feedback about the rollout of Swag in your organisation. I encourage you to contact our support team within the platform, as they should be able to assist with your payroll sync issues. We appreciate your support. Many thanks, Rosie

AZ

Adrian Z.  
Chief Operations Officer  
Retail  
Used the software for: 6-12 months

### "Employment Hero Review"

November 6, 2020

5.0

The onboarding team were amazing! Very easy to get along and use the software.

Pros

Integration with payroll. API capability. Ability to brand the portal to our own branding. Electronic paperless processes. One stop shop for HR management.

Cons

Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero.

Alternatives considered

[Happy HR](https://www.capterra.com/p/210172/Happy-HR/)

Reason for choosing Employment Hero

More capability and integrations.

Review Source

Response from Employment Hero

February 22, 2021

Hi Adrian, Thank you for taking the time to share your Employment Hero experience with others. It's great to see that paperless HR and custom branding have had such a great impact on your business. We also appreciate your feedback regarding our integrations. We're working on ways to improve these functions, so watch this space! Thank you again, Anna from Employment Hero

Kerry S.  
Financial Controller  
Real Estate  
Used the software for: 6-12 months

### "Love the platform, makes on boarding new employees a breeze."

March 8, 2018

5.0

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pros

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Review Source

Response from Employment Hero

May 8, 2019

Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team

BN

Ben N.  
Director  
Education Management  
Used the software for: 1-2 years

### "Great product"

February 24, 2020

4.0

It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Pros

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Cons

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Switched from

[Xero](https://www.capterra.com/p/120109/Xero/)

We moved from Xero for our payroll operations as the need for a complete payroll system was clear.

Review Source

Response from Employment Hero

February 28, 2020

Hi Ben, Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins! Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team. Have a lovely day, The Team at Employment Hero

LM

Logan M.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Dissapointed"

March 7, 2023

1.0

Went through a lengthy sales process to get setup with an account. From there it was all downhill. Compared to our current service EH is very complicated and takes 40 days to implement. Unfortunately we're locked into a 12 month contract which we have to continue paying even though we haven't used it for a single day - gave it up 12 days into the setup process.

Pros

The sales website is really nice and they make it look great....

Cons

The Android app is unusable. Literally couldn't log in no matter what. Check out the reviews on the app store - lots of other users have had the same experience. Backend on the website is very complicated compared to the system we use (that we were going to move from but decided not to). Payroll and HR are advertised as a single solution when in reality there are two separate portals. It's all a bit confusing and convoluted and more expensive than our current platform. There are better platforms out there.

Review Source

Response from Employment Hero

April 27, 2023

Hi Logan, Thank you for taking the time to share your thoughts with us. We take your feedback seriously and I'm sorry to hear that your implementation of the platform didn't go to plan. Behind the scenes we're working on a range of initiatives to improve the customer experience during implementation, and feedback like this is vital to the success of these initiatives. In relation to your comment about the app, we've recently made significant updates to the app which may have caused this issue. I'd recommend checking the Google Play Store to ensure you've got the latest version downloaded. Additionally, whilst our HR and Payroll is connected and one solution, they do have separate logins. We understand this can add complexities, and are actively working to streamline this in future. I've sorry that we didn't meet your expectations, and have passed on your valuable feedback to our wider team. Many thanks, Anna

SM

Silvana M.  
Human Resources Coordinator  
Civil Engineering  
Used the software for: 2+ years

### "Great HR Platform"

June 14, 2023

5.0

Pros

Everything we need in regards to HR is in the one place.

Cons

We can't alter some of the sections to suit our business needs - such as adding a field for job numbers when submitting an incident report.

Review Source

Response from Employment Hero

June 29, 2023

Hi Silvana, Thanks for your kind words and taking the time to leave us a review! It means a lot to us. Many thanks, Rosie

DD

David D.  
HR Manager  
Consumer Goods  
Used the software for: Less than 6 months

### " Employment Hero - HR & Payroll"

November 1, 2021

5.0

Employment Hero has really expanded our HR and payroll horizons. These systems won't get left behind as our headcount grows.

Pros

Having a system that's easy to implement and use is great. Pre-loaded awards gives peace of mind.

Cons

You need to really understand your Award(s) before taking the implementation journey.

Alternatives considered

[ADP GlobalView Payroll](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/)

Reason for choosing Employment Hero

Cost and features

Review Source

Response from Employment Hero

November 18, 2021

Hi there, Thank you for taking the time to share your experiences with others! We really appreciate your support and are happy to see you've found the platform so easy to use. Thank you again, Anna from Employment Hero

RP

Renee P.  
Business & Finance Manager  
Architecture & Planning  
Used the software for: 6-12 months

### "Employment Hero"

August 24, 2023

5.0

Overall we didn't really need to spend the money and purchase the product, but now we have its good that we can keep everything together and the fact its linked to automatically update polices etc is great

Pros

Employment Hero is easy to use, keeps everything in one place - updates policies automatically - plus there is the added bonus of all the benefits

Cons

I don't like how Employment Hero doesn't communicate back and forth with Xero, its only one way and is frustrating as it doesn't always work when staff update EH files

Review Source

Response from Employment Hero

November 23, 2023

Hi Renee, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. We're always looking to improve, so I've passed on your comments about our integration syncing to our team. Your support means the world to us. Many thanks, Rosie @ Employment Hero

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