# Page 2 | Employment Hero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Employment Hero the right Human Resources solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144645/Employment-Hero/reviews --- Employment Hero 4.4 (239) [View alternatives](https://www.capterra.com/p/144645/Employment-Hero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 2 - Reviews of Employment Hero ## Showing most helpful reviews Showing 26-50 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Clerrk Photography Used the software for: 6-12 months ### "Best Payroll Platform" January 18, 2026 5.0 My overall experience is I think this is one if the easiest payroll administrative platforms I have used Pros i liked the learning curve, i like that my information is secured, and i can manage my employee records in one place. reporting and processing payments is super easy. Cons I think the price might have been my only issue but it is value for money. It's just when you have limited capital to start with it is a little pricy Review Source AT Angela T. Office Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Keteriki Ltd" January 29, 2025 3.0 Employment Hero is complicated to establish and takes a lot of time, this was not made clear when the programme was presented initially. While members of the support team are helpful and understanding, they are not available at the outset. The Submit A Request is time consuming and often I don't receive a response to that request for days. There are many times when I have had to chase up my request and keep a track of ticket numbers. The Ask An Expert option has become cumbersome because of the initial AI response - a complicated issue cannot be solved via the AI. We have had issues with the SWAG App e.g., some employee's timesheets populate to EH HR but some only to EH Payroll, it should be consistent. Pros The capability of the HR platform for employee management and reports. The comprehensive Payroll platform encompassing all aspects of Payroll relating to employment legislation. Cons Complicated to set-up; slow response from support team for issues; constant issues with Payroll; the SWAG App is hit and miss - some employees timesheets populate to EH HR and some do not. Alternatives considered [Smartly](https://www.capterra.com/p/246213/Smartly/) Reason for choosing Employment Hero The EH HR programme with its many options. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) Increasing number of employees therefore the need for a Payroll and HR system to manage an increasing workforce. Review Source Response from Employment Hero February 7, 2025 Hi Angela, thank you for our feedback. We're pleased to hear that you find our employee management and payroll platform useful and our support team helpful. We appreciate your feedback about the implementation process and our Chatbot - all of which we will take on board and share with the team. Thanks for your support. Many thanks, Emma @ Employment Hero LN Lizi N. Financial Controller Retail Used the software for: 1-2 years ### "Will be a 5 star system in time..." January 28, 2025 4.0 We've been using Employment Hero for over a year now, and as a first-time user of an HR/payroll platform, it's significantly streamlined most of our processes. We also use the payroll platform, which is so nearly seamless, and I have to give a special shout-out to Waseem, who I’m always thrilled to see pop up in the chat help box. He’s incredibly helpful and always goes above and beyond to assist. The Chat BOT has also improved greatly over the past few months and now manages to resolve most issues instantly, which has been a real time-saver. While there are still a few teething issues that Employment Hero is aware of and has included in their product development roadmap, it’s clear they are committed to continuous improvement. The improvements keep coming, and I’m excited to see where the platform will be a year from now. For now, I’ll hold back one star until the remaining niggles are resolved, but this platform is definitely on its way to becoming a 5-star product. Pros The improvements continue to come. It has helped us streamline our processes. Cons Still a couple of niggles with the integration between HR and Payroll platform. HR document creation needs to be improved to allow us to use the platform in its entirety. Currently we still have to do some documents outside of the system. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/) Reason for choosing Employment Hero Cheaper and fuller package offering payroll integration Review Source Response from Employment Hero February 7, 2025 Thanks for your feedback Lizi, we appreciate it! We're very pleased to hear that your HR and Payroll has been streamlined thanks to our platform and the support from Waseem. We value our customer feedback and appreciate your feedback around our commitment to continuous improvement. Many thanks, Emma @ Employment Hero DV Daniela V. HR Advisor Non-Profit Organization Management Used the software for: 6-12 months ### "Good system for the price range" January 13, 2025 4.0 Good. The support teams work tirelessly to resolve all the issues we encounter with the system. I feel like a valued customer to them. Pros A good system for its price range, it significantly automates processes, particularly the connection between HR and Payroll and it is very easy to use At the implementation, the implementation team greatly supported us. Following the implementation, the customer support team and customer experience team always come back promptly. I use the system every day and it reduces the process time a lot. We haven't tried to integrate with other systems yet. Cons The only downside is the recruitment module, which I'm not entirely satisfied with. However, developments are progressing steadily, so there's potential for improvement. Worth a try. Some of the associates do not know the system very well and sometimes we receive odd answers. Alternatives considered [DesignNBuy](https://www.capterra.com/p/130204/DesignNBuy/) Reason for choosing Employment Hero EH had the lowest price and provided functionalities similar to those of the rest. Switched from [Moorepay](https://www.capterra.com/p/128703/Natural-HR/) Haven't been satisfied with them and we looked for better price and better functionalitites Review Source Response from Employment Hero January 17, 2025 Hi Daniela, Thank you for your valuable feedback! We're glad to hear that our platform is helping automate your processes and saving you time. It's great that our support and implementation teams have been able to assist you effectively. We truly appreciate your patience with the recruitment module, and we’re excited to continue making improvements. If you ever need further assistance or have any suggestions, don’t hesitate to reach out! Many thanks, Emma @ Employment Hero SB Shell B. HR Advisor Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Better than your run-of-the-mill HRIS" December 13, 2024 5.0 Overall, as per the the title, EH is comparatively better than other standard HRIS and less clunky. I have used a few other CRMs and HRIS' over the last 8 years and EH has been my favourite. While of course nothing is perfect, EH is also very customer/client-focused and open to feedback, in which I have seen features be changed and updated over the past 7 months since using this HRIS. Pros The absolute ease in using the interface. Everything is clearly labelled and even if you land on the wrong page, it is super easy to figure out where to go. But what I truly liked most is having pre-made templates (HR Documents and Policies for AU and NZ) especially as I work across both countries. Not having to reinvent the wheel was incredibly helpful, but they also allow us the freedom to clone and tweak to tailor it for our business. Cons Some features I wish had more flexibility, for example, having a track record/history for hours of work (to see a staff's work hour pattern across their tenure), however I have been informed that this may be updated early next year which is fantastic. The cons I have are not dealbreakers, but they're centred around just overall more flexibility with formatting (ability to right click on any hyperlinks or buttons) and improving the document template customisation tool. Review Source Response from Employment Hero January 9, 2025 Hi Shell, Thank you for your detailed feedback! We're glad to hear that you’ve found our platform easy to use and that the pre-made templates for AU and NZ have been helpful in streamlining your work across both countries. It’s great to know that you’re excited about the upcoming updates. We’re always working on making our platform even better, and your feedback is invaluable. Thank you for your support - it means a lot to us! Many thanks, Emma @ Employment Hero LI Lydia I. Senior People Analyst Gambling & Casinos Used the software for: 6-12 months ### "A constantly evolving and improving HR Platform" February 5, 2025 4.0 EmploymentHero has been a noticeable improvement from the start compared to our previous HR system. While it’s still a work in progress, the platform continues to evolve, and the team’s commitment to ongoing enhancements is evident. Frequent updates and improvements reflect their dedication to refining the system, which is encouraging for long-term usability. I’m excited to see how EmploymentHero continues to develop for our organisation. Pros Significant improvement over our previous HR system Frequent updates and enhancements Strong commitment from the team to continuous improvement Cons Still a work in progress, with some areas needing further refinement Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Sage HR](https://www.capterra.com/p/128705/SageHR/) Reason for choosing Employment Hero EmploymentHero was one of the few all encompassing systems and the pricing seemed reasonable for its' functions. Switched from [Moorepay](https://www.capterra.com/p/128703/Natural-HR/) Wanted to move to a more modern system with improved functionality in areas such as automation and employee engagement. Review Source Response from Employment Hero February 7, 2025 Thanks for your feedback Lydia, we appreciate the feedback and are thrilled to hear that you've seen significant improvement with your HR system since moving to us. Thanks for choosing us and we look forward to continue evolving our platform with you together. Many thanks, Emma @ Employment Hero AL Anne-Marie L. Office Manager Farming Used the software for: 1-2 years ### "Loving the tech" February 5, 2025 5.0 I am thouroughly enjoying the switch to EH payroll. Doing payroll is a lot more enjoyable, the reports are fantastic, much more detailed than we could get from our previous software, and it gives managers more clarity on what their workers are up to. There are a few glitches every now and then, but the customer service is pretty good, so fixes are provided. Pros The reports are great. Once it is set up, the software works really well, and makes payroll much more enjoable to do. Cons Some of the small glitches were annoying. Client support are usually pretty good about providing fixes though. Reason for choosing Employment Hero It had more comprehensive features and was more automated. Review Source Response from Employment Hero February 7, 2025 Hi Anne-Marie, thanks for the positive feedback! We're glad to hear that you are enjoying the switch to our payroll system and that it's making payroll more enjoyable for you! Your support means a lot! Many thanks, Emma @ Employment Hero KM Kimberley M. Administration Manager Warehousing Used the software for: Less than 6 months ### "Outrayjus Management says thanks" February 10, 2025 5.0 We have had a rough few months and have now started on our next chapter. Working with Employment Hero has been great. New system for a new company with a platform that is better for staff and easier for payroll. So glad to have worked with \[sensitive content hidden\] and the onboarding team. Pros The sales & onboarding team have been very supportive. Uploading the data was so easy. Cons Finding answers was not always straight forward especially when encountering an error. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing Employment Hero The decision was based on the implementation and running costs. Switched from [Reckon Payroll](https://www.capterra.com/p/265987/Reckon-One-Payroll/)[Wageloch](https://www.capterra.com/p/196911/WageLoch/) Single program with better reporting and ease of use. Review Source Response from Employment Hero February 20, 2025 Thank you for your thoughtful review Kim! We’re so pleased to hear that our platform has supported you through this transition and that the platform is making things easier for both your staff and payroll. We appreciate your feedback on finding answers and will continue working to improve the experience. Many thanks, Emma @ Employment Hero GY Gian Y. Management Accountant Media Production Used the software for: 1-2 years ### "Seamless HR & Payroll" December 18, 2024 5.0 Employment hero team are always very responsive. Whenever I have a query, it always get answered within a few minutes. The team ensures the ticket stays open until it is resolved - a feature I find very helpful when it comes to payroll processing. Kudos to the team! Pros Ease of use, convenience, great user experience, helpful and knowledgeable staff Cons Some of user interface can be improved to ensure efficiency in navigating through the payroll platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We needed to have a centralised HR and Payroll platform. ADP was outdated with its functions. Review Source Response from Employment Hero January 9, 2025 Hi Gian, Thank you for your review! We're thrilled to hear you're enjoying our platform's ease of use and convenience, along with our responsive support team. It’s great to know the ticket process has been helpful for you, especially with payroll. We appreciate your feedback on the user interface—it's insights like yours that help us improve. Thank you for choosing us as your HR and Payroll solution! Many thanks, Emma @ Employment Hero DC Dipin C. CFO Food Production Used the software for: 1-2 years ### "Truly a Hero!" December 16, 2024 5.0 Simple and easy to use, one stop shop for all your HR and payroll requirements. Pros The platform's implementation process was seamless, thanks to the detailed and easy-to-follow step-by-step guides. They covered every aspect clearly and if there was any confusion, the support team was incredibly responsive and knowledgeable during the implementation phase, promptly answering all my questions and ensuring I was never stuck Cons There are some doubled up admin features between Payroll and HR. Firstly, An employee doesnt need access to both Payroll and HR platforms to view the same information. Also - when giving access to an employee to the portal it was a bit difficult to understand whether HR side needed to be used or the payroll side to effect the change. Most of the available reports are predefined, and creating custom reports needs alot of manipulation of excel sheets. Switched from [HR3 Payroll](https://www.capterra.com/p/63591/HR3-Payroll/) Needed a more intuitive payroll system and a full HRIS system that Hr3 is not Review Source Response from Employment Hero January 9, 2025 Thank you for taking the time to share your feedback Dipin! We're thrilled to hear that our platform’s implementation process was seamless and that our support team provided the assistance you needed during setup. It’s great to know you’re enjoying the simplicity and functionality of having HR and Payroll in one platform. Thank you for choosing Employment Hero as your HR and Payroll solution! Many thanks, Emma @ Employment Hero DG Dana G. Accounting Medical Practice Used the software for: 2+ years ### "A good experience" February 4, 2025 5.0 All good, and we will continue to use in the future Pros There are so many functions for payroll and HR sites. Cons Its not easy to cross check the terminated staff in payroll and Hr sites Review Source Response from Employment Hero February 7, 2025 Hi Dana, thanks for the feedback. We're glad that you find a lot of value from our platform and appreciate your feedback around termination - we've passed this onto out team. Your support means a lot! Many thanks, Emma @ Employment Hero CW Catherine W. Business Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Employment Hero - give it ago" January 14, 2025 4.0 Generally the system and team are great, there are some instances when I have needed an urgent reply to an email, but it has taken a couple weeks for a reponse to come through. Both the HR and payroll system are easy to navigate and talk to easy other which is great! Pros Easy system to follow and use, we have both payroll and HR Cons Sometimes it can take a while for a query to be answered, especially when it's on the day payroll is being processed Switched from [MYOB PayGlobal](https://www.capterra.com/p/254590/MYOB-PayGlobal/) looking for a complete package that would save us some time Review Source Response from Employment Hero January 17, 2025 Thanks for your review Catherine! We're glad to hear that you're enjoying the ease of navigating both the HR and payroll systems. We appreciate your feedback regarding response times and understand the importance of quick support, especially during payroll processing. Your support means a lot to us. Many thanks, Emma @ Employment Hero SN Susanna N. Executive Assistant Consumer Services Used the software for: 1-2 years ### "Growing and Learning Together" September 18, 2024 5.0 It's been a sharp learning curve, but appreciate EH's help to educate me on how the system works, how it benefits me and how my company can cut down time and improve better time efficiency Pros Very helpful with initial set up, outstanding customer service. Some glitches here and there but constantly growing and improving the system day by day. I also appreciate that payroll becomes a lot simpler now, especially when they want to get their payment breakdown when it comes to their salary, allowance and commissions. Cons The flowover from the two websites and certain limitations because of the linkage of 2 websites. I would appreciate if more features were available in the app instead of just desktop/website version. Reason for choosing Employment Hero Many of these had a high cost of initial setup or cost per staff was very high. As our turnover was also quite high, we appreciated the flexibility that EH gave us. Review Source JR Julius R. Contracts Administration Construction Used the software for: 1-2 years ### "My Super Hero" February 5, 2025 5.0 Overall, Employment Hero is a highly recommended software especially for offices with large employee number. I give it the highest rating possible as it is easy to use. I like the graphics as well. Pros As and end-user, Employment Hero is a very useful tool to monitor your details like your salary, leave entitlements, tenure in the company. It’s a breeze in navigating the software as it has features that makes the software user-friendly. Cons I cannot see anything that I dislike in Employment Hero. It is easy to use and it takes little effort in navigating through the software. Review Source Response from Employment Hero February 7, 2025 Hi Julius, thank you for your positive feedback - we appreciate it! We're pleased to hear that you find our platform easy to navigate a an end-user! Your support means a lot to us. Many thanks, Emma @ Employment Hero AS Anu S. Accountant Accounting Used the software for: 6-12 months ### "Good Customer Service" January 7, 2025 5.0 It has been great experience with customer service staff at EH. Pros Great Customer Service Staff Quick Response Cons There are some payroll features which are still not in EH Software. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) We used this For Employment Hero HR Platform Review Source Response from Employment Hero January 10, 2025 Thanks for the positive feedback Anu, we appreciate it. We're glad to hear that you find our customer support team responsive and helpful. Your support means a lot to us! Many thanks, Emma @ Employment Hero KI Kimolee I. HR and Office Administrator Hospital & Health Care Used the software for: Less than 6 months ### "We are thrilled with Employment Hero" February 10, 2025 5.0 We are thrilled with Employment Hero. From the sales process through to implementation, I’ve felt incredibly supported. Our company needed a simple, yet effective solution, and Employment Hero has provided exactly that. A big thank you to \[sensitive content hidden\] for their exceptional support. This platform has been invaluable, especially as our company grows it can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. We continue to grow and keep exploring. Pros Easy, fun, colorful and straightforward. Extremely user-friendly. It can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. Cons Needs to accommodate part-time staff and make permissions a little more straightforward. Review Source Response from Employment Hero February 20, 2025 Thank you for your feedback Kimolee! We're so pleased to hear that our platform has made onboarding new tools easier for your team. It's great to know the platform is supporting your growth! If you ever need anything, we're here to help. Many thanks, Emma @ Employment Hero RL Rachel L. People and Culture Manager Biotechnology Used the software for: 2+ years ### "Not an all in one product - you'll still need an ATS and LMS" August 15, 2024 3.0 Pros The Swag app is very easy to use especially for our employees who don't work in front of the PC. It would be great if employees could do everything off the app. Wish it would work for the learning module. The app is not entirely comprehensive. Customer support was awesome. Now it seems harder to actually get to an actual person. You're referred to HeroAI with no way to get passed it to a real person. Cons EH is completely let down by their learning management system which is a GO1 product. GO1 is a nightmare to use. The UI looks dated. Can't easily search for a course you've created. The reports are not useful. To get reports for multiple courses, you have to run one for each individual course. While you're creating a course and your mouse runs off the form, it completely disappears with your form. Amongst other things. The process is not user friendly. Also, the recruitment function in EH is not great so you really need an ATS on top of this. It's not intuitive. You can't preview Word documents so you really need to download every Word CV to have a look at them. Not intuitive in how you move from CV to CV. It's not a all in one system. We also use EH's sister company Employment Innovations for payroll processing. They have made multiple mistakes. When confronted the impression I get is they're always defensive. The attitude is not "No worries, we'll work together and get this sorted" but "it must be something you did". Review Source AM Alyssa M. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly Recommend " October 15, 2024 5.0 So far so good, I have had plenty of help from the team, Pros Create seamless onboarding processes for new staff, and helps cultivate better team culture and fosters more synchronicity across our ever growing team. Cons nothing so far, the team have been really helpful Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing Employment Hero not as much functionality and feautres that we needed like the learning management platform Review Source Response from Employment Hero October 24, 2024 Thanks for the feedback Alyssa, we appreciate it! We're thrilled to hear you're finding our platform seamless for onboarding and effective in cultivating team culture. Your support means a lot! Many thanks, Emma @ Employment Hero AC Aljon C. Bookkeeper Health, Wellness and Fitness Used the software for: 6-12 months ### "Employment Hero Payroll" February 5, 2025 5.0 All good, the support can contacted easily. I can extract accurate reports from the software Pros is easy to use and the payroll reports are accurate Cons None, I am satisfied in using the employment hero Review Source Response from Employment Hero February 20, 2025 Thank you for your review Aljon! We're thrilled to hear that you're finding our payroll feature easy to use and accurate. It’s also great to know our support team has been readily available for you. If you ever need anything, we’re here to help! Many thanks, Emma @ Employment Hero KP Kevina P. Accounts Accounting Used the software for: Less than 6 months ### "New User to Employment Hero " December 18, 2024 4.0 Very helpful team, new and exciting features. Pros It's great that new employees can load their details in directly to HR and then it will import to Payroll. Saves manual error. Cons I am finding the reports difficult as they are very different to my old system I used. Switched from [OpenVPN Access Server](https://www.capterra.com/p/159435/access-server/) One of our companies had Employment Hero HR and liked the system Review Source Response from Employment Hero January 9, 2025 Thank you for sharing your experience Kevina! We're pleased to hear that you're finding value in the direct integration between HR and Payroll - it’s a great time-saver and helps reduce manual errors. We're also glad you're enjoying the support from our team and the exciting features. We understand that transitioning to a new reporting system can be an adjustment. If you need any guidance, our team is here to help make the process smoother. Thank you for choosing Employment Hero! Many thanks, Emma @ Employment Hero SM Sarah M. Payroll Officer Chemicals Used the software for: Less than 6 months ### "Services Payroll Needs" October 23, 2024 4.0 Good. Customer service team have really helped us streamline our payroll processes. Pros Is really does service all your payroll needs and the HR and Payroll Platforms integrate well with each other and other platforms Cons Took a while to figure out how to get support from the support team. Review Source Response from Employment Hero January 9, 2025 Thanks for sharing your experience Sarah! We're glad to hear that the integration between HR and Payroll has been helpful. We appreciate the feedback - it means a lot to us! Many thanks, Emma @ Employment Hero MK Michal K. IT Engineer Education Management Used the software for: Less than 6 months ### "Easy SSO implementation" January 17, 2026 5.0 Pros I was implementing Employment Hero SSO for one of our clients. Implementation was straightforward, guide sent from their support was really good. Cons Since I was configuring Single Sign On to employment Hero there is not much to dislike. I had good experience with this software so far. Review Source MR Malvin R. HR Manager Information Technology and Services Used the software for: Less than 6 months ### "Kudos to EH!" August 29, 2024 5.0 Almost excellent in both HR and Payroll system. But like any other system, there's always room for improvement. Pros The way EH system is built to streamline the HR processes (i.e hiring, onboarding, payroll, etc). It helped us save a lot of time and resources. Cons the leave balances. They only recount after the payroll is done. It would help if employees can view their balances right after the leaves are approved. Review Source MH Mandy H. Chief Operating Officer Marketing and Advertising Used the software for: 6-12 months ### "Annual leave always a day out" July 23, 2024 4.0 Very very attentive until you have bought it, then nothing. Pros Payroll is quick and easy. It is very difficult to get hold of anyone though - logging a support call is very cumbersome as though you are encouraged never to do it. Cons The support is dreadful - very difficult indeed. But the main issue is that when annual leave is booked in EH it comes over to Microsoft Outlook one day out. So if an employee books leave until 22 July, the leave is correct in EH but it comes into Outlook Calendar until 23 July. So managers have consistently wrong holiday dates for their employees. Switched from [MYOB Greentree](https://www.capterra.com/p/226722/MYOB-Greentree/) recommended by a contact and because our old system was not cloud based. Review Source MJ Matt J. Sales Consumer Services Used the software for: 1-2 years ### "As good as it gets" June 25, 2024 5.0 What a great product! Perfect tool for managing employees which employees actually like using too! Does everything you need and more, and things you didn't know you needed! Pros They built the platform with the user experience for employees in mind Cons nothing. It ticks a lot of the boxes and gets better. Review Source Response from Employment Hero July 24, 2024 Hi Matt, Thank you very much for leaving us a positive review! We're so happy to hear that you've been enjoying the platform, many thanks for your support. Best regards, Yiying @ Employment Hero Similar Products Featured