# TenFold Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TenFold Software - reviews, pricing plans, popular comparisons to other Application Development products and more. Source: https://www.capterra.com/p/144586/Tenfold --- # TenFold Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TenFold ## What is TenFold? Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. ## What is TenFold used for? [Application Development](https://www.capterra.com/application-development-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Predictive Lead Scoring](https://www.capterra.com/predictive-lead-scoring-software/) Top alternative Featured Overall rating Based on 143 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TenFold?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tenfold.com&name=TenFold) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TenFold 4.7 (143) VS. [4.2 (992)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (143) Ease Of Use 4.0 (960) Value For Money 4.6 (117) Value For Money 4.2 (783) Customer Service 4.8 (126) Customer Service 4.0 (755) ## TenFold alternatives Highest Rated [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about TenFold Overview ### What problems does TenFold solve? TenFold solves slow, manual calling workflows, missing call notes, weak caller identification, and poor visibility into rep activity by syncing calls and notes directly with CRM records. Sales teams, account managers, call centers, and customer support teams use it to speed follow-ups, track inbound and outbound performance, and keep customer conversations organized. Answer based on 104 reviews Overview ### Which roles and teams benefit most from TenFold? TenFold is most used by sales and account management teams, including account executives, business account managers, and territory representatives who need faster call handling, CRM-linked customer records, and smoother follow-ups. Coordinators, project managers, and executives also benefit from streamlined communication workflows, better visibility into customer interactions, and improved team performance tracking. Answer based on 137 reviews Overview ### What company size and specific industries is TenFold built for? TenFold is designed for customer-facing teams with more than 10 people that need a faster way to improve efficiency, raise revenue, and create a more consistent customer experience. It is aimed at larger team environments rather than very small businesses, and no specific industries are identified in the vendor description. Features and Usability ### What are the key features of TenFold? TenFold offers core call center features like click-to-dial, call logging, call notes, caller ID, and inbound/outbound call tracking. Its main differentiators are CRM integration with Salesforce and SugarCRM, plus real-time dashboards and reporting for call volume, duration, productivity, follow-up tasks, and team performance. Answer based on 54 reviews Limitations ### Does TenFold have bugs or reliability issues? TenFold works reliably for many teams day to day, but stability feedback is mixed when outages or lag appear. Sales and support users mention occasional crashes, popup interference, reloads, sync delays, and downtime that disrupts call logging, while many also note quick fixes, responsive support, and improving stability over time. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does TenFold integrate with? TenFold integrates with 10 third-party tools across telephony, CRM, and support platforms, including 3CX, 8x8 Virtual Office, Asterisk, Salesforce Sales Cloud, HubSpot Marketing Hub, Zendesk Suite, NetSuite, and SugarCRM. It also connects with ConnectWise PSA, Keap, Bullhorn Jobscience, Propertybase Salesforce Edition, and Vonage Business Communications. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does TenFold offer? TenFold offers live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos provide written and visual reference materials for self-paced learning and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does TenFold offer, and how do users rate the experience? TenFold offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as responsive, knowledgeable, and quick to fix issues, especially through chat and phone, though some report slow email follow-up, difficulty reaching the team, and delays during outages or troubleshooting. Answer based on 36 reviews Features and Usability ### How well does TenFold handle phone calls? TenFold makes calling faster with click-to-dial, caller identification, automatic logging, and call notes tied to CRM records. Sales teams and account managers like the time savings and better visibility into activity, though some users mention mislinked contacts, delayed dialing, double counting, or occasional syncing and call-duration errors. Answer based on 54 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Collaboration Tools 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Reporting/Analytics 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Call Duration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends TenFold 51 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases A call center that both makes and receives calls Report incoming and outgoing calls for specific extensions Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Games or game-like elements to track progress and reward accomplishments Allows employees to set and manage work or career related goals Managing service requests, incidents, IT issues & support with a ticketing system A call center that primarily receives calls, typically customer service focused Track and monitor incoming call statistics Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Track all opportunities for potential sales and convert them into recurring revenue A call center that primarily makes calls, typically sales focused Track and monitor outgoing call statistics Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Manage calls that were missed or not attended Seamlessly integrates with 3rd party websites Track calls answered by employees Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (130) 4.6 Based on 130 reviews ## Pricing Value for money 4.6 (117) ### Starting price Free trial not available Value for money 4.6 (117) 4.6 Based on 117 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (126) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (126) 4.8 Based on 126 reviews ## User reviews Overall rating 4.7 Based on 143 reviews Filter by rating 5(108) 4(30) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent JD John D. Co-Founder | Director of Client Solutions and Technology Information Technology and Services ### "Worse support response than Comcast or any company I've dealt with" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 22, 2023 Overall experience is not great and that is 100% attributed to their support response rate. Pros When it works it is great for tracking phone call communications and activity. Cons Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email. Reasons for choosing TenFold TenFold has more API hooks than GoCara which was another option we had available for attaching communication to quotes and opportunities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Atul K. Technical Team Lead Computer Software ### "Keeping an eye on your application development and sales reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 19, 2023 By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office. Pros Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available. Cons I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Michelle V. Office Administrator Consumer Goods ### "Tenfold is useful in logging calls and pulling statistics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 28, 2021 It's a helpful tool overall, but could use some tweaking on the floating UI Pros Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well. Cons The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HI Hamza I. SEO Information Technology and Services ### "Easy-to-use software that integrates Salesforce calls seamlessly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 26, 2021  Tenfold allows users to take a call without interrupting their current job. We now have more call notes than we ever did before, and our follow-up has improved. Pros Easy to set up, and the smoothest integration I've ever seen. Minimal training is required for the intuitive user interface. The only way to enter Salesforce calls without it feeling like a chore. It takes no extra time to track Salesforce calls with Tenfold. This is useful for ensuring that Salesforce is used as a tool rather than a chore. Tenfold is also used by the sales department to display live call analytics on a TV scoreboard. We now have more information and better follow-up for all of our customers. Cons Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. Occasionally, fewer than once a month, there are issues with the call timer. To get everything to operate properly, I had to change several phone system settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tanner M. Onboarding Account Manager Retail ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 It has been great and no major complaints. Pros I like the ease of use for logging my calls in Tenfold to keep track of my conversations I have with my accounts. Cons Sometimes it doesn't show every call but not very often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Simon C. d Human Resources ### "So full of bugs it is barely usable" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2019 typical software company, make the sale and then disappear. getting the thing working becomes our problem. Little or no support. Pros The reporting and visibility of activity. Cons barely supported in Australia, buggy integration with Bullhorn. Works one day, doesn't the next. fussy with phone number format. our team dial as much manually as they do use it as it is unreliable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jamie B. Copywriter Building Materials ### "Tenfold helps customer-facing departments work smarter, not harder." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 12, 2019 We're helping all of our sales department work together to help customers. If one salesperson takes the initial call and writes helpful notes in the Tenfold section; then whoever answers the customer's second call is halfway there already. Pros The ability to add notes about the call within the program changed a lot of how our office works towards leads. Cons The pop-ups can actually be a little bit finicky and hard to move around while on the phone with someone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Vice President, Sales and Marketing Operations Sports ### "tenfold" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 1, 2019 Pros I liked the built-in analytics for calls Cons Did not like how it was priced per users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kevin C. Account Manager Consumer Goods ### "Streamlines Communication" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 September 6, 2018 Pros The feature runs rather smoothly when working. Cons Consistently breaks down. Customer support has been helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GN G. N. Property management Railroad Manufacture ### "Awesome product for company conference calls and interoffice communication " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 23, 2018 Pros Tenfold has helped us be more efficient in our conference calls with different properties and owners. We are able to keep up with call logs and even share notes and comments with each other while in sessions. You can use pop ups also for quick answers to questions. Cons There are no cons. It has been a great addition for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144586/Tenfold/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Bitrix24 vs TenFold](https://www.capterra.com/compare/113540-144586/Bitrix24-vs-Tenfold)