# FormAssembly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FormAssembly the right Electronic Data Capture solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144453/FormAssembly/reviews --- FormAssembly 4.5 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of FormAssembly Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews EZ Eddy Z Admissions AssociateEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I also like how it allows us to see Forms in progress, when they were started and generate .csv forms to organize and show all of that information.“ October 2, 2025 EZ Eddy Z Admissions AssociateEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “For example, some of our enrollment paperwork had to be collected in paper because our families information would not save or the form would refresh on mobile devices.“ October 2, 2025 CA Chantelle A Program Operations Systems SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The Salesforce connector is SO robust - we have a very customized SF instance, so this is an important feature for us. As the connector has gotten more development and more features, it just keeps getting better.“ March 6, 2026 TK Tracey K Salesforce DeveloperE-Learning, 501 - 1,000 employeesUsed the software for: More than 2 years. “This 2 limitations has caused us to spend a large amount of time finding work arounds for functionality that is critical in providing an acceptable experience for our customers.“ March 19, 2026 TJ Taylor J Medical AssistantMedical Practice, 2 - 10 employeesUsed the software for: I used a free trial. “From healthcare intake forms to event registrations and everything in between, this platform has consistently delivered on performance, flexibility, and ease of use. Whether you’re a small business, enterprise, or healthcare provider, FormAssembly makes it simple to create intelligent forms that integrate beautifully with Salesforce, email automation, and secure storage solutions.“ June 9, 2025 EZ Eddy Z Admissions AssociateEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “From what I have gathered, it is a mix of items being too small on devices, links sometimes not working, and the form bouncing midway through a long form.“ October 2, 2025 RL Ryan L Manager, Enterprise TechnologyGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “Best part is the seemless integration with the Salesforce platform and the drag and drop interface when creating forms.“ October 1, 2025 RB Robert B Program Systems ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes you are not able to clone forms without breaking the connection to Salesforce, and it's not always easy to realize that was the issue.“ October 6, 2025 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maureen C. Salesforce Administrator Non-Profit Organization Management Used the software for: 2+ years ### "FormAssembly for Training Applications and Grantmaking" April 4, 2024 5.0 Overall, FA is a highly functional and customizable tool to use in conjunction with Salesforce NPSP. There is a steep learning curve to be able to use all the functionality, but FA has good training and documentation, as well as customer service who help out when we hit a wall. We couldn't do what we do without it. Pros The functionality: FA allows us to prefill the forms with relevant user data, customize forms so we get exactly the information we need, transfer the data captured to Salesforce, review and score applicants within the form and then transfer scoring data to a Salesforce dashboard for selection process. Cons It is incredibly frustrating that FA hasn't implemented an auto-save feature for form users! Although we do instruct users to use the Save and Resume feature, we still have issues due to international internet instability and people losing data. Review Source SJ Sarah J. Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Overall great experience with FormAssembly!" March 3, 2026 4.0 Overall have had a great experience with FormAssembly. It's helped streamline many forms that we ask our users to complete with the integration with Salesforce. Pros It connects easily with Salesforce, which makes it simple to send form data where it needs to go without a lot of extra steps. If your team relies on Salesforce, this is a big plus. The form builder is user-friendly and straightforward. It doesn’t take long to get the hang of it, and you don’t need to be super technical to build good, functional forms. Customer support has also been helpful. When issues come up, the team is responsive and does a good job walking you through solutions. Cons Customization can feel a bit limited unless you know HTML. If you want more advanced styling or specific design tweaks, you’ll likely need some coding knowledge. It also isn’t possible to automatically send a PDF copy of a completed form in the confirmation email to respondents, which can be a drawback depending on your needs. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Was not involved in the decision process here. Review Source Response from FormAssembly March 6, 2026 We're glad you are getting good use out of FormAssembly, Sarah! For any form customization, make sure you try our AI-Assistant, Fai! With Fai, you can instantly create branded, compliant forms, automate complex workflows, and connect clean, structured data across your entire tech stack. You can learn more here: https://www.formassembly.com/product/platform/ TK Tracey K. Salesforce Developer E-Learning Used the software for: 2+ years ### "A good starting point but lacks robust enterprise level functionality" March 19, 2026 3.0 Form Assembly is a solid starting point and provides a clean way for customers to interact with your Salesforce data. The limitations with both the connectors and the interface to build forms is frustrating. Luckily you can get around some of these frustrations by building out custom CSS and Javascript files but I wish that Form Assembly would invest in their roadmap to create a more robust solution. Pros Form Assembly is an easy way to gather information from your customers and sync that data to Salesforce. Cons Although the connectors are very convenient, they are also highly limited especially when working with 'repeating sections'. Instead of bulk load the records, it processes them one by one which creates an extremely slow UX. Additionally, the 'Skip this step if' functionality cannot evaluate each record within a repeating section. This 2 limitations has caused us to spend a large amount of time finding work arounds for functionality that is critical in providing an acceptable experience for our customers. Review Source Response from FormAssembly March 24, 2026 Thank you for your review, Tracey! Please set up some time with your Account Manager, they should be able to assist with some of your questions around functionality. CA Chantelle A. Program Operations Systems Specialist Non-Profit Organization Management Used the software for: 2+ years ### "10/10 would recommend" March 6, 2026 5.0 We chose FormAssembly after a thorough comparison with other products, and it has not disappointed. We started out with a few use cases we wanted to solve for, but as we've grown more comfortable we use it for a lot more. I'd absolutely recommend it to anyone! Pros Almost everything! To highlight a few: Paying for users vs # of responses is SO helpful for a not-for-profit, especially when sometimes it's very difficult to predict how many responses a form will get. The Salesforce connector is SO robust - we have a very customized SF instance, so this is an important feature for us. As the connector has gotten more development and more features, it just keeps getting better. The quarterly webinars outlining new features are incredibly helpful to see what is being developed and released, as well as getting ideas for further efficiencies and broadening our use cases. Cons The customer support is good, I would love to see the chat feature enabled for a more instant response. The documentation is good, however I'd love to see more updates with the new features and consistency in the support library, and perhaps some easier navigation. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing FormAssembly I addressed this a bit in the first part of the feedback - but the pricing model (per user vs per form response) was key. Also e-Signatures being included with the Teams plan was important. Review Source Response from FormAssembly March 13, 2026 Chantelle, thank you for this amazing review! Super helpful across the board, especially around the chat feature and navigation. This is something we can work on! JW Jori W. Salesforce Administrator Higher Education Used the software for: 2+ years ### "FormAssembly - Good Product, Excellent Integration with Salesforce, Poor Support" March 13, 2026 4.0 Transitioning our forms to FormAssembly has been positive for our organization. The integration with Salesforce has reduced manual input and made the process of data collection far more efficient! The integration with Stripe is also valuable: the process of collecting payments with form submissions is intuitive for customers and automatically connected to records in Salesforce. Our disappointment with FormAssembly has been the service portion of the contract. The technical support is not prompt and doesn't feel reliable. Pros The biggest benefit of using FormAssembly for our organization is the integration with Salesforce! This is the primary reason we transitioned our forms to FormAssembly and it continues to be where we find the greatest value. Cons Our greatest frustration with FormAssembly is the technical support that is available - both the level of care and the response times. Alternatives considered [Finalsite](https://www.capterra.com/p/134027/Finalsite-Learn/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reason for choosing FormAssembly We chose FormAssembly for the integration with Salesforce and on the recommendation of our partner. Review Source Response from FormAssembly March 16, 2026 Thank you, Jori! We hope we can provide quicker support in the future. Please reach out to your Account Manager, who may get you set up with support more quickly! RR Rebecca R. Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use and customise. " March 12, 2026 4.0 Very pleased overall. The basics are very easy to learn and implement. the integration with Salesforce was key for us. Pros Integration with Salesforce and customisation. Ease of form development and field mapping. Has greatly assisted with streamlining our processes. Cons The form response output could be much better formatted. Would be good if the infographs on the response pages could be downloaded in an editable format. Occasionally, staff are unable to answer queries if they fall outside that for which help articles have already been written. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Felt the functionality or Form Assembly was better suited to our needs and more reliable. Review Source Response from FormAssembly March 13, 2026 Hi Rebecca, thank you for your review! Great to know about the response pages... Our new AI-Assistant Fai might be able to help out with some of these challenges! You can learn more below! https://www.formassembly.com/product/platform/ LG Lorraine G. Executive Director Music Used the software for: 2+ years ### "Excellent product: Highly recommended" March 4, 2026 4.0 Mostly excellent. There was an unfortunate delay connecting with Support when we first got FormAssembly, but that has mostly been remedied. Pros I love how flexible the platform is and how it connects with others -- especially Salesforce and various payment/credit card providers. Cons There is a learning curve to get some of the features up and running, and we have run into some issues regarding reports working properly. Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) DonorView was too limited in its functionality. Review Source Response from FormAssembly March 5, 2026 Glad you are getting good use out of FormAssembly! Please reach out for any support! SD Sarah D. Assistant Director of Data Management Education Management Used the software for: 2+ years ### "FA is a must!" February 24, 2026 5.0 We have used FA for over 2 years now, and we are still bringing other departments into the fold. Other employees are amazed that it can be so user friendly and more reliable than other forms. Pros Easy to use, and it helps streamline our processes. We can build forms in minutes that help save employees countless hours of data processing. Cons The AI tool, Fai, is great, but it can get stuck sometimes when you ask a difficult question. When it converted a web form for us, it needed a lot of editing. Switched from [Titan](https://www.capterra.com/p/265359/Titan/) FT did not meet our needs and was difficult to use/manage. Review Source Response from FormAssembly February 25, 2026 Great to hear from users like you, Sarah! Thank you. We hope with Fai, your efforts are a bit easier, but we understand there may be some learning curve. Here is a blog on Effective Promoting in case it helps with any Fai direction: https://www.formassembly.com/blog/how-effective-ai-prompting-transforms-data-collection-from-the-start/ JW Jacque W. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Works great!" February 25, 2026 5.0 Good. Once we learned how to use it, it was easy to copy forms and edit for new uses. It's easy to learn how to build a form, but needed help with the interface. Pros Easy to learn and use. Great detailed log of the process. Flexible in what and how you can gather information. Cons That it's not native to our current CRM. It's a bit challenging setting up the interface for the first time. We had help from a consultant. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Wanted integration with Salesforce to save manual labor. Review Source Response from FormAssembly February 26, 2026 Thanks for your review, Jacque! We're sorry to hear about the CRM integration issues. For our full list of integrations, you can visit this link below. We can try to assist as best we can with any support you would need. https://www.formassembly.com/product/integrations/ Ginna G. attorney Law Practice Used the software for: I used a free trial ### "Good data collection " August 2, 2025 4.0 While it was a great data collection and protection resource there were some limitations that made it difficult for full implementation Pros This allows a a way to collect, connect and protect all data. Its fairly easy to integrate your data into the system. Cons There were some necessary features that were missing and the customization necessary for some was limited. Review Source VKG Vamsi Krishna G. Software Engineer Retail Used the software for: 1-2 years ### "A Reliable Form Builder with Exceptional Salesforce Integration" October 3, 2025 5.0 My overall experience with FormAssembly has been awesome. It’s a powerful platform for building and managing web forms, particularly when it comes to complex data collection and integration with systems like Salesforce. I found the drag-and-drop builder intuitive for basic use, but also appreciated how deeply customizable it became once I got more familiar with connectors and advanced logic. Pros Ease of Use – Drag-and-Drop Builder. Powerful Salesforce Integration. Conditional Logic feature. Design / Styling / Aesthetics Flexibility. Performance & Editing Large Complex Forms Cons Mastering advanced features (conditional logic, connectors, dynamic picklists, complex connectors) takes time Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce Forms to FormAssembly primarily because we needed a more flexible, powerful, and user-friendly platform to handle complex form workflows and integrations. Salesforce Forms served basic needs but quickly showed limitations when it came to advanced logic, multi-object record creation, and dynamic data handling. FormAssembly offered a richer feature set—like robust conditional logic, dynamic picklists tied to live Salesforce data, and superior connectors—which allowed us to automate more processes without custom development. Additionally, FormAssembly’s interface is more intuitive for non-technical users, empowering our team members to build and modify forms independently, reducing IT bottlenecks. Its stronger support for compliance and data security also gave us peace of mind for sensitive data collection. Overall, the switch improved our data quality, reduced manual entry, and accelerated workflows—all critical factors for our growing organization. Review Source Response from FormAssembly February 2, 2026 HI Vamsi, thank you for your review! We are glad you are getting some good use out of our solution. The ease of use is what we are all about. Please try out our new AI capabilities which may make the advanced features you discussed a bit easier. RB Robert B. Program Systems Manager Education Management Used the software for: 6-12 months ### "Money well spent!" October 6, 2025 5.0 Overall, the platform allows us to manage multiple forms that rely on automation with ease. Having so much control over the style was a huge plus for us as we focus on creating a strong brand. Being able to easily connect the forms to Salesforce for real time data updates is also huge as we can quickly connect the dots and better serve our community! Pros Easy to use and deploy. Getting the forms built takes just a few minutes and has a lot of the same powerful tools of other form apps with less fuss! Cons Sometimes you are not able to clone forms without breaking the connection to Salesforce, and it's not always easy to realize that was the issue. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) They wanted too much money to help manage automation and allowing our brand to be front and center Review Source Response from FormAssembly October 15, 2025 Thanks for the review, Robert! If you continue to experience issues like the connection to Salesforce, please reach out to support they will be happy to help. AP Alesha P. Salesforce Team Lead Security and Investigations Used the software for: 2+ years ### "FormAssembly: Quality Product" September 23, 2025 4.0 Pros Easy to use tool with drag & drop form builder. You can also get pretty complex with conditional visibility on individual questions or entire sections, as well as performing calculations and adding logic for connectors. Cons I've found that FormAssembly support isn't entirely helpful when it comes to troubleshooting connector errors. I've had an ongoing error with one of my forms that includes a Salesforce connector and they told me to go to Salesforce support, whereas Salesforce support told me to go back to FormAssembly. This error has been active for over 6 months now. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Reason for choosing FormAssembly The Salesforce connector offered by FormAssembly was superior. Review Source MM Marjo M. IT Manager Media Production Used the software for: 1-2 years ### "A Great Online Forms Solution For Business " December 17, 2024 5.0 Pros FormAssembly makes creating and managing online forms easy. With this software, data and feedback collection is easy. I like the automation features. Cons No bad experience. FormAssembly has been amazing. Switched from [Checkbox](https://www.capterra.com/p/207146/Checkbox/)[Youreka](https://www.capterra.com/p/155882/Youreka/)[TrackVia](https://www.capterra.com/p/134095/TrackVia/) FormAssembly is better equipped and handles both forms automation and surveys thus was a better choice. Review Source CD Chourouk D. Marketing Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A must have tools for online form" May 6, 2025 4.0 I enjoy my experience using the application. It make form management and operation simple and not complicated. Pros I love using FormAssembly daily for form building because the interface is clean and easy to navigate. Building online form, capturing customer data, securely storing the data and protecting data is all available on one platform. Form creation time is reduce by using the pre-build template that has almost every type of form objective. Cons Data export/import is challenging and not as easy as it should be. I take more steps to export and open the data on third-party application. Review Source Response from FormAssembly May 9, 2025 Excellent to hear Chourouk! Please reach out to support for any assistance with your data import and export challenges! We want to make sure it's as seamless as possible! JS Janika S. Product Data Agent Warehousing Used the software for: I used a free trial ### "Essential to have for you business!" October 31, 2025 5.0 As, a whole a my experience using FormAssembly has been rather pleasant. You get so much for in one system , that ensures you running a smooth business. Pros Creating documents and forms that were vital in day to day productivity. Learning the software is pretty straightforward. Cons It’s helps you conduct business with ease. Signing and formulating documents has become second nature, thanks to FormAssembly! Review Source Response from FormAssembly January 22, 2026 Thank you for your review! We're glad your day-to-day has been a bit easier! FS Francesco S. System Engineer Investment Management Used the software for: 1-2 years ### "Quit and fast to setup online form" May 6, 2025 4.0 Pros Various option to create document, online form, survey form and customize it with business objective that I want to achieve. Simple design interface not making the dashboard cluttered with too many tools and features. Cons No form design draft, If i leave the form in building mode, it will discard the drafting process and I need to start from the beginning. I hope it has saving option to save form building in progress. Review Source MS Moriah S. Program Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Program Officer, LISC" March 3, 2026 4.0 Very good, I have used it for grant reporting from nonprofit grantees over the years I like it more. Pros I like that Form Assembly enables user's to come back to save their work unlike Smartsheet. This is. Cons I think the user interface could be streamlined to improve building a smart sheet. This is a design. Alternatives considered [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing FormAssembly Users can save their answers, user friendly. Review Source Response from FormAssembly March 5, 2026 Glad you are seeing benefits from FormAssembly, Moriah! CB Charlene B. United States of America Education Management Used the software for: 1-2 years ### "Simple and Professional Form Builder" November 2, 2025 5.0 Pros A very practical tool for creating professional forms without coding. It integrates well with other platforms and makes data collection easier. Cons The price can be a limitation for small-scale use, and some advanced options require a bit of setup before becoming fully functional. Review Source Response from FormAssembly January 22, 2026 Thank you for your review Charlene! Please try out some of our new AI features with Fai. This should help with some of those more technical tasks. Here is a bit more info: https://www.formassembly.com/product/platform/ DS Donna S. Stewardship and Community Engagement Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Creating an Online Application to Coordinate with Sales Force" September 29, 2025 4.0 They team was very pleasant to work with and patient due to having to repeat already requested items, and made every effort to create a plan that would accommodate our request. Pros I came in the during the middle of agreements formally established, but was updated efficiently about the progress and ability to perform requested items. Cons Not being able to get the cost of what it would cost to perform the services we needed. We couldn't make an informed decision without knowing the cost. This ultimately caused the services to be put on hold until we could find out if it fit into our budget. Review Source JS Jonathan S. Supervisor Law Practice Used the software for: I used a free trial ### "Really great " May 2, 2025 5.0 Pros The ease of being able to create documents and edit them as needed Cons Really there was nothing I didn’t like. Great software and made it easy Review Source AS Alan S. Financial analyst Financial Services Used the software for: Less than 6 months ### "Great form tools" March 6, 2025 5.0 Overall; it’s great and useful tool to use and highly recommend Pros It’s ways to create and distribute various form and very useful. Cons There’s many different options so it may time some time to understand the full extent of the application Review Source Response from FormAssembly March 7, 2025 Thanks for the review Alan! We're thrilled you are enjoying FormAssembly! VR Verified Reviewer IT Specialist Hospital & Health Care Used the software for: 2+ years ### "Easy to use and quick to set up" May 28, 2019 4.0 Great for spinning up quick surveys, sign-ups and evaluation forms Pros Forms are super easy to set up. You can put one together in less than an hour, even with no experience. It also has handy built in plug-ins for secure authentication and payment methods Cons Form Assembly doesn't do complex forms or work flows well Review Source Response from FormAssembly June 4, 2021 Thank you for your feedback! Also, you might be interested to know we're working on a brand-new Workflow feature that's slated to be released this year! https://www.formassembly.com/blog/formassembly-workflow/ Alexandra F. Program Coordinator Fine Art Used the software for: 2+ years ### "Gathering important information made easy" February 15, 2018 4.0 Organized data input from external sources. Pros I love that I can create surveys on Form Assembly that make it very easy for the people completing the surveys to fill out. I get all of the information that I need in a clean and organized way! Cons If you make a question that is multiple choice, "radio buttons," and want to have multiple questions with the same answer options, it is possible. However, if you later want to go back and edit the questions present, or add one, the answers get completely screwed up. Unless you delete and re-enter the questions and answer choices, the formatting will be completely off. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Better since the recent update" April 26, 2019 4.0 Pros The look and feel of forms has dramatically improved since the latest builder update. Overall, forms are easy to build and customize for different user journeys. Cons Even though the forms look better, there still isn't a lot of room for creative customization. Sometimes getting the flow correct can be difficult for more complex journeys, but once it's complete you don't really have to worry about it. Review Source Response from FormAssembly June 4, 2021 Thank you for your feedback! You might be interested in learning about our upcoming Workflow feature if you're interested in improving the flow of your forms! https://www.formassembly.com/blog/formassembly-workflow/ Talk to a Capterra advisor for free and get results within 15 minutes.