# Yotpo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Yotpo Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/144389/Yotpo --- # Yotpo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yotpo ## What is Yotpo? With Yotpo, you own and control all your content. Moderate yourself or automate with AI. Display customer content at key conversion points across your site using customizable widget options. Yotpo offers a completely integrated experience in one platform, giving you ultimate control over how your business collects, displays, and markets with UGC. ## What is Yotpo used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 376 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 3% Pros & cons Responsive customer support team Quick and simple setup High and confusing pricing Starting price $199 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Customer Engagement / 2025 - Customer Experience / 2025 - Customer Loyalty / 2025 - Review Management / 2025 - SMS Marketing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yotpo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yotpo.com&name=Yotpo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yotpo 4.5 (376) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (376) Ease Of Use 4.7 (1,203) Value For Money 3.9 (310) Value For Money 4.5 (834) Customer Service 4.5 (327) Customer Service 4.6 (839) ## Yotpo alternatives [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (153)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [NiceJob](https://www.capterra.com/p/142037/NiceJob/) [4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142037/NiceJob/) [View all alternatives](https://www.capterra.com/p/144389/Yotpo/alternatives/) ## FAQs about Yotpo Overview ### What problems does Yotpo solve? Yotpo solves low buyer trust, weak social proof, and manual review collection by automating post-purchase review requests, moderation, incentives, and on-site display of ratings, photos, and UGC. Ecommerce teams, marketers, and Shopify store owners use it to improve conversion, strengthen SEO, support loyalty programs, and reduce setup and integration friction. Answer based on 331 reviews Overview ### Which roles and teams benefit most from Yotpo? Yotpo is most used by ecommerce owners, founders, and executives who want stronger customer trust, retention, and revenue growth. Marketing teams use it to collect reviews, manage SMS and loyalty campaigns, and improve conversion, while brand, social, and web teams support customer engagement, storefront optimization, and user-generated content workflows. Answer based on 359 reviews Overview ### What company size and industries is Yotpo built for? Yotpo serves small eCommerce brands and online retailers, with 93% of reviewers from small businesses and Retail leading at 30%. It also fits Consumer Goods at 12% and Apparel & Fashion at 10%, with limited adoption among midsize businesses at 5% and enterprises at 2%. Answer based on 376 reviews Features and Usability ### What are the key features of Yotpo? Yotpo includes core review management features like customer reviews, review requests by email, moderation tools, and customizable on-site review widgets. Differentiating features include UGC collection with customer photos, Shopify and Google integrations, automated social sharing, loyalty and rewards connections, and analytics dashboards for tracking review performance and customer engagement. Answer based on 243 reviews Pricing ### How much does it cost and what fees or limitations are included? Yotpo starts at $199/month for the Pro plan, while Premium costs 1198/month; both are flat-rate plans with SMS and email usage charged separately. A free trial is available. Reviewers often call it expensive, especially for small businesses, and say many wanted features sit behind higher tiers, though some report no hidden fees. Answer based on 128 reviews Integrations ### Which third-party tools and platforms does Yotpo integrate with? Yotpo integrates with Shopify and HubSpot Marketing Hub, with reviewers repeatedly confirming Shopify. Its catalog also includes Adobe Commerce, BigCommerce, Instagram, Gorgias, and AdRoll. Across ecommerce, marketing, support, and social channels, Yotpo supports over 50 integrations, centered on online store platforms and customer engagement tools. Answer based on 155 reviews Getting Started and Support ### What training and onboarding options does Yotpo offer? Yotpo provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote learning, webinars cover scheduled group training, and documentation offers written reference material for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does Yotpo offer, and how do users rate the experience? Yotpo offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as quick, helpful, and hands-on during setup and troubleshooting, though some report inconsistent help across plans, confusing ticketing, and frustration when complex issues require repeated follow-up. Answer based on 138 reviews ## Who uses Yotpo? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 114 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 114 reviews Marketing 30% Marketing 30% Entrepreneurs/ Owners 30% Administrative 13% Creative & Design 7% Others 20% Top industries Based on 114 reviews Retail 37% Consumer Goods 25% Apparel & Fashion 15% Cosmetics 13% Other 10% ## Pros and Cons Responsive customer support team 90% positive reviews out of 125 Most reviewers report customer support is attentive, resolving issues efficiently and assisting with onboarding and ongoing needs. Hannah D Warehouse Assistant Manager, 2 - 10 employees. "Yotpo customer service/support is top notch, helps problem solve and helps build flows and will check your work to ensure it shows on the customers end the way you want it to." High and confusing pricing 42% negative reviews out of 84 Some users say pricing is expensive, with unclear tiers and limited features available on lower-cost plans. Quick and simple setup 96% positive reviews out of 23 Most reviewers describe setup as fast and user-friendly, with helpful resources and minimal technical barriers. Streamlined implementation process 100% positive reviews out of 20 Most reviewers indicate implementation is straightforward, requiring minimal time and effort to configure and launch. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Request 4.6 (41) 63.41% of 41 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Negative Feedback Management 4.8 (40) 67.50% of 40 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.3 (37) 48.65% of 37 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Third-Party Integrations 4.3 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reporting/Analytics 4.6 (21) 57.14% of 21 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Campaign Management 4.4 (17) 35.29% of 17 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Yotpo 65 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatic reply functionality for incoming messages Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Integration with third-party CRM systems Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Manage digital assets Online forums/groups where users can ask questions, share ideas, best practices, etc. Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Create and send email blasts/campaigns Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents For customer referral programs / referral marketing products Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Controls/tools to moderate the session Allows for businesses to run a variety of different campaigns across different channels Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Control and schedule the publication of content across various channels Ratings/Reviews Customizable templates for referral documents, emails, and sharable links Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Strategize and implement rewards for returning customers, employees and other members Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send promotional campaigns or transactional messages via text messages Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Collect user-generated content in the form of videos, photos, text reviews, and more Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.4 (350) 4.4 Based on 350 reviews ## Pricing Value for money 3.9 (310) [View pricing plan details](https://www.capterra.com/p/144389/Yotpo/pricing/) Pro $199.00 Flat Rate,Per Month It includes: - Reviews - Loyalty - SMS & Email - Up to 500 orders included per month Premium $1,198 Flat Rate,Per Month It includes: - Up to 1,000 orders included per month - Email Support - 24/7 Live Chat Support - Quick Launch Onboarding Value for money 3.9 (310) 3.9 Based on 310 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (327) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (327) 4.5 Based on 327 reviews ## User reviews Overall rating 4.5 Based on 376 reviews Filter by rating 5(250) 4(92) 3(23) 2(6) 1(5) Mentioned topic Sorted by most recent AU Anonymous User Sr Manager, Digital Marketing Marketing and Advertising ### "Does the job, but doesn't do any of it great" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 10, 2026 It's fine. If you need a reviews platform with decent UGC tools and want something that plays nicely with Shopify, it gets the job done. But if you're expecting a true all-in-one that replaces your ESP or a proper loyalty program, it falls short. Pros Reviews and UGC collection works well out of the box. The Shopify integration is clean and the on-site display widgets are easy to set up. Having reviews, loyalty, and SMS under one roof is appealing on paper, and the review request automation is reliable. Cons The platform tries to do too much and doesn't fully nail any of it. SMS is not competitive with dedicated tools. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reasons for choosing Yotpo Eventually switched off of Yotpo to Klaviyo. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stacey K. Managing Director Cosmetics ### "Very easy and affordable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2026 Great experience. Easy to use. Works quickly. Affordable. Also, it's nice that you can adjust the number of orders you'd like to have reviewed which helps with seasonality. Pros Very easy to use. Just read reviews that customer make and make a comment as a response. Also, good flexibility with options. Cons To opt out of having a review go live you have to log into the website, you can't just select that from the emails they send. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kyle C. CMO Health, Wellness and Fitness ### "Happy Until the Sunsetting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 16, 2026 I had a really great experience with Yotpo in the beginning. Their integration was easy and the analytics were great. Pros Yotpo was very easy to implement and I liked that it integrated with the rest of my marketing stack. It was also very affordable for the size of the company we were at the time. Cons Soon after I integrated most of my marketing stack over to Yotpo, they started sunsetting things. First, it was subscriptions, then email/SMS. I started using Yotpo because it was an all-in-one, and this ended up forcing me to leave to find a better solution for all of the above. Switched from [Judge.me](https://www.capterra.com/p/215990/Judge-me/) [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) I liked that Yotpo had all of the things I was paying for separately, all in one. Alternatives considered [Judge.me](https://www.capterra.com/p/215990/Judge-me/) [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reasons for choosing Yotpo I like that Yotpo had everything that I needed all in one. This was before they started to sunset things which forced me to leave. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User President Retail ### "Yotpo Loyalty and Reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 February 5, 2026 Pros Easy set up and use and good value for money. Any time had issues customer service/chat was quick to help. Cons Other apps started getting more features and just overall looked better. I believe if i remember correct Yotpo pricing started increasing a lot too compared to others Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM NATASHA M. Controller Retail ### "Unless things have changed, save your money, shop around" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 October 6, 2025 Yotpo had a really great sales pitch, promised us the world - However during integration they duplicated points in users accounts, not as many customizations as promised, and it's super expensive Pros The reporting was very efficient, you could drill down into a customer portfolio and see all the earned/spent points at any given time. You have the ability to pull multiple variations of reports Cons It is extremely expensive, they promised the world and really underdelivered. We were not able to customize like they said in sales pitch. Switched from [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Smile wasn't capable of splitting out our B2B from DTC without custom coding. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Customer Experience Supervisor Hospitality ### "#1 Review Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 15, 2025 Pros Basically the number 1 review software, integrates well with our CRM and makes it easy to take action Cons The integration for replying to user questions submitted via Yotpo x Gorgias in particular is a bit clunky Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP lisa p. content management Retail ### "Great concept - excellent interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 3, 2025 I wanted to install yotpo on my shopify store, and play with it for 2 weeks before I wanted to commit to it, but i was not able to find a trial plan for it. Pros It promises to be super easy to install on my shopify store in order to start collecting reviews. I do like the idea that it can be customized, and can coordinate with marketing tools (like if i wanted to send an sms or email marekting blast). Cons I think that it's expensive. a price of $79 for only 500 orders is a bit high, there are other tools that do exactly the same thing for less, I would have preferred a "starter" version or even a trial version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Thanks so much for the thoughtful feedback. We hear you on all of it and truly appreciate your patience. Yotpo does aim to be more than just a reviews widget. What sets us apart is the strategic support we offer to help you use those reviews to build trust, increase conversion, and ultimately drive growth. That includes things like our AI-powered review summaries, smart prompts that boost submission rates, and deep integrations with SMS and email to help you turn positive feedback into effective marketing moments. That said, we understand the desire for a lower entry point or trial period, and we're actively working on ways to make onboarding more accessible for emerging brands. Give us a shout if there is anything else we can help out with! SL Suzanne L. Head of CRM Retail ### "Only worthwhile in conjunction with Shopify" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 30, 2025 We integrated with a custom e-commerce and website platform which had its challenges. We also had issues with international markets as some of the copy which appears on site is hard coded in English. However, after lots more back and forth than expected we were able to get the refer a friend scheme live. Pros Easy to set up (particularly if integrated with Shopify) Good availability of customer support (though the actual support was a bit hit and miss) Good core functionality Cons Basic editor for on-site pop-ups Limited reporting functionality Awkward to integrate with e-commerce platforms which aren't Shopify Can't generate test emails populated with dynamic data - have to put through a live order instead to see the whole journey Switched from [Mention Me](https://www.capterra.com/p/164540/Mention-Me/) Unhappy with customer support, didn't feel it represented value for money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Thank you for the detailed feedback. It’s incredibly helpful and appreciated. We’re glad to hear that setup was smooth with Shopify and that the core functionality met your needs. At the same time, we hear you on the challenges around custom integrations and the difficulty of testing dynamic emails without a live order. These are areas we’re actively working to improve. The issue with hard-coded English copy in international markets is also on our radar. We're continuing to invest in better localization tools to support more flexible global experiences. We're happy you were able to get the referral program live, even if it took more back and forth than expected. If you'd like help addressing any of the remaining friction points or want to explore upcoming improvements, we’re here to support you. Thanks again for your partnership. HD Hannah D. Warehouse Assistant Manager Apparel & Fashion ### "Willow Boutique LLC Yotpo Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2025 Overall we enjoy using yotpo, we have yet to find another company that beats the price and offers everything that yotpo does. This is a daily/weekly tool that we use, and crucial to our review and ratings on our website. Creates an easy trust worthy face for your company. Pros Yotpo customer service/support is top notch, helps problem solve and helps build flows and will check your work to ensure it shows on the customers end the way you want it to. Lots of customization tools that work for any business big or small. Easy review/question widgets, these can be added almost anywhere on your website. Integration to shopify is seamless, easy to navigate. customer segments are easy to create to send SMS/email marketing to a curated set group is made super simple, and easy. Scheduling marketing sms or email is seamless and easy to understand. yearly and annual reviews with your account manager to ensure you are getting enough out of yotpo compared to what you are putting in, also helps ensure that you are using all that yotpo offers that you are already paying for. You can pick which reviews hit your website and if one is bad and needs further escalation it will let you reach out to the reviewer by email to solve the issue and ask them to re-review. Cons sometimes there is a slow load times when switching through product features, i like to think that yotpo is holding so much of our store data and analytics that it takes a minute to open a new page within yotpo. this is not a huge con but has made certain tasks longer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Thank you so much for the thoughtful and detailed feedback. We’re glad to hear that Yotpo has become such a core part of your workflow and that the platform’s flexibility, customization, and support have been delivering value. It’s great to know that the ability to curate reviews, build and schedule targeted SMS and email flows, and integrate seamlessly with Shopify has made a difference for your team. We especially love hearing that the collaboration with your account manager has been helpful in making sure you’re getting the most out of the platform. We appreciate your partnership and are always here to support you as you continue to grow. OB Orion B. Founder Consumer Goods ### "Good for starting out with SMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 March 10, 2025 Pros It’s pretty straightforward and provides some good idea. Ideas for scripted messages. Cons Customer service generally isn’t great but the product is solid Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) I was in the Yotpo accelerator and it was a requirement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Thanks for the feedback. We're glad the product has been useful and that the message templates have helped spark ideas. We’re always working to raise the bar on customer support. If there’s ever anything specific that didn’t meet expectations, we’d love the chance to make it right. Appreciate you using Yotpo and sharing your experience. [View all Reviews](https://www.capterra.com/p/144389/Yotpo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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