# L2L Connected Workforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is L2L Connected Workforce Platform the right Preventive Maintenance solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144367/Dispatch/reviews

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L2L Connected Workforce Platform

4.5 (95)

[View alternatives](https://www.capterra.com/p/144367/Dispatch/alternatives/)

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Last updated March 13th, 2026

# Reviews of L2L Connected Workforce Platform

Ease of use

4.4

Customer Service

4.4

## Pros and Cons in Reviews

KC

Kenji C

Electrical Controls TechnicianMedical Devices, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“I like the fact that the L2L dispatch system is easy to create new dispatches for maintenance technicians, and the fact that the dispatches show up nearly instantaneously with the automatic refresh feature on the dispatch page.“

May 22, 2024

AP

Anne-Marie P

OperatorPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years.

“What I like least about L2L Connected Workforce Platform is the system is not validated to my understanding and we currently must use two systems to report dispatches.“

May 22, 2024

KM

KAYLA M

QMS AdminAutomotive, 51 - 200 employeesUsed the software for: 1-2 years.

“This allows us to provide status updates on projects in real time and connect these to different production areas.“

May 24, 2024

TB

Thomas B

Production SupervisorConsumer Goods, 10,001+ employeesUsed the software for: More than 2 years.

“I think it is a decent platform but dont like that it doesnt show that the line is down and what is causing most of the downtime.“

May 26, 2024

ch

colton h

Maintenance Planner CoordinatorFood Production, 501 - 1,000 employeesUsed the software for: More than 2 years.

“separating access to individual as the program is designed is extremely handy when maintaining a workload of dozens of users. “

May 22, 2024

JB

Jeff B

Sr. Process EngineerAutomotive, 10,001+ employeesUsed the software for: More than 2 years.

“It is hard to come up with negatives with L2L“

May 22, 2024

BE

Brock E

Production PlannerPackaging and Containers, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“The visual graphics/visibility/traceability of issues, downtime, order status are great helps in tracking down where scheduling is succeeding/failing.“

June 7, 2023

KS

Kimberly S

plant logistics operatorConsumer Goods, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“really did not receive good instructions on how to use the platform so basically had to figure it out on my own“

May 22, 2024

## Showing most helpful reviews

Showing 1-25 of 95 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kelly M.  
Senior Manufacturing Engineer  
Food & Beverages  
Used the software for: 2+ years

### "L2L in a Job shop environment"

July 12, 2023

5.0

I like it, it was easy to train uses, modify how we wanted our work to appear, and the notification process was a great way to trigger the need for immediate action. The system is highly adaptable, and lets it be used for multiple functions. They have API functions that can be captured to help with automation of functions. The L2L team is great to work with, they even did customization for us and assisted with the rollout.

Pros

The software is easy to configure and roll out. It allows a lot of customization with out paying for custom programming or needing programming resources with in our company.

Cons

We use the system for both manufacturing and maintenance. The maintenance side of the process often gets overwhelmed by the volume of activity in production.

Reason for choosing L2L Connected Workforce Platform

Ease of implementation, configurable, and adaptable to the different types of processes we use within our manufacturing environment.

Review Source

VC

Velda C.  
Calibration Tech  
Oil & Energy  
Used the software for: 6-12 months

### "Dispatch with a sense of urgency"

December 16, 2024

4.0

Pros

With this application you can dispatch certain tasks to certain employees. you can set the urgency and even time how long it took to complete the task.

Cons

The ease of learning how to use this is a bit complicated.

Review Source

jB

johnny B.  
Lead  
Consumer Goods  
Used the software for: 1-2 years

### "JUST A USER."

May 23, 2024

3.0

Was not show everything, on this but was not too bad to learn.

Pros

It is used by operators to check the QA of the pallets that are put out at this plant.

Cons

The program is not the best for everything, but it works well.

Review Source

IH

Izaak H.  
Assembly Process Engineer  
Automotive  
Used the software for: 2+ years

### "L2L Review"

May 21, 2024

5.0

Pros

The ability to have access to all performance metrics, dispatches for downtime or running impaired, and comments from the line operators on one screen in the operator portal.

Cons

no cons come to mind. I have had little negative experiences with L2L

Review Source

TB

Thomas B.  
Production Supervisor  
Consumer Goods  
Used the software for: 2+ years

### "Decent software for tracking downtime and documentation. "

May 26, 2024

4.0

I think it is a decent platform but dont like that it doesnt show that the line is down and what is causing most of the downtime.

Pros

the notes feature is nice to be able what happened throughout the day and what the current issues that need to be worked on for the next shift coming in.

Cons

i dont believe that we currently use this feature or know what this feature is.

Review Source

KC

Kenji C.  
Electrical Controls Technician  
Medical Devices  
Used the software for: 2+ years

### "My L2L Review "

May 22, 2024

5.0

Pros

I like the fact that the L2L dispatch system is easy to create new dispatches for maintenance technicians, and the fact that the dispatches show up nearly instantaneously with the automatic refresh feature on the dispatch page.

Cons

One feature that I would like to be expanded on is the play sound feature. I generally use the filter to change the "trade" type to electrical technicians, and when new dispatches come in the sound sometimes does not play right away.

Review Source

JC

Jason C.  
Mechanical technician  
Machinery  
Used the software for: 2+ years

### "Easy to use but somewhat difficult to get modified. "

May 23, 2024

4.0

Overall my experience has been good. I like that general users can modify their time spent on certain jobs and it's easy to have an understanding when work is required and how much time equipment has been down.

Pros

Simple layout and easy to find work orders. Fast one sided communication.

Cons

Only one sided communication. Takes time to figure out all the features.

Review Source

CW

Craig W.  
Electronic Controls Technician  
Medical Devices  
Used the software for: 2+ years

### "Tech Review"

May 22, 2024

5.0

It has really made our jobs as techs alot easier to find parts and organize machine issues better.

Pros

I like the simplicity and organization of it all.

Cons

I would say that maybe allow more customization of the layout.

Review Source

wW

william W.  
maintenance TC  
Oil & Energy  
Used the software for: 2+ years

### "L2L IN THE WORKFORCE"

May 22, 2024

5.0

great tool for every day use in maintenance world

Pros

being able to schedule and track parts and labor

Cons

can't say any bad a small learning curve then its greta

Review Source

cH

colton H.  
Maintenance Planner Coordinator  
Food Production  
Used the software for: 2+ years

### "Perfect Maintenance Planning Tool. "

May 22, 2024

5.0

Pros

I like that the platform is easy to use and navigate. most of the page's functions are end user friendly and the ease of workflow is intuitive. separating access to individual as the program is designed is extremely handy when maintaining a workload of dozens of users.

Cons

that i cannot create Follow up Work Order from the list of options when building a checklist.

Review Source

GR

Glenn R.  
Maintenance Planner  
Food Production  
Used the software for: 6-12 months

### "PM planning"

May 21, 2024

4.0

Pros

L2L HELPS ME KEEP TRACK OF MACHINE PARTS AND ALL pMS

Cons

IT TOOK A LONG TIME FOR ME TO UNDERSTAND THE SYSTEM. BUT THE CLASSES HELPED

Review Source

EC

Eliseo C.  
Maintenace tech  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Ease of access"

May 21, 2024

5.0

Pros

user friendly and the app is pretty versatile

Cons

it is pretty easy to use so I have not disliked anything.

Review Source

FB

Felipe B.  
APS Specialist  
Automotive  
Used the software for: 2+ years

### "Heart of genba"

November 23, 2022

5.0

Pros

No good management would be done without L2L in Autoliv Brazil site. All calls, triggers, and performance are managed by L2L. Very friendly interface. No questions from operators to managers how use this. Benefits are clear and much money has been saved due to L2L usage.

Cons

No much concerning for L2L. All suggestions are gave for regional team and them we can improve system ever and ever.

Review Source

kL

keith L.  
machine mechanic  
Consumer Goods  
Used the software for: 1-2 years

### "mechanics use of l2l"

June 18, 2023

5.0

Overall I feel like l2l is a positive change to having logbooks and is fairly straight forward and easy to use as well as easy to access when needed.

Pros

Tracking of what has been done to machines.

Cons

I feel that the list of Actions and components should have the option of being typed in due to the vagueness of where certian breakdowns have to be categorized due to lack of choices.

Review Source

NC

Neil C.  
Millwright  
Oil & Energy  
Used the software for: 2+ years

### "Makes your life easier."

November 24, 2022

5.0

Pros

user friendly platform that can easily to understand, even with less explanatory.

Cons

As of now, I do not have any Cons to this product.

Switched from

[KeepTraK](https://www.capterra.com/p/143673/KeepTraK/)

for continuous improvement.

Review Source

EF

Eric F.  
Technical Manager  
Automotive  
Used the software for: 2+ years

### "Easy and conveinent = L2L"

August 3, 2023

5.0

Pros

L2L has been very helpful in getting our Maintenace department into the best shape it has been in. The software is very user friendly, and the customer service is amazing. L2L will gladly take recommendations on changes that might need made to make the software easier to use.

Cons

The only con is that there is no true cycle counting for spares.

Review Source

KM

Kamalesh M.  
Controls Engineering  
Automotive  
Used the software for: 2+ years

### "Smart and easy platform"

April 12, 2023

5.0

Overall, L2L helps manufacturing sectors to reach their daily goals. most of the standard features available are fully developed and work flawlessly.

Pros

L2L has a lot of great features that are required for manufacturing sector. Accessing these features are easy. Support section has multiple ways to get trained and get support for L2L.

Cons

Adding work documents section can be improved with a section to show which ones are in approval process.

Review Source

eK

esra K.  
HR manaager  
Automotive  
Used the software for: 6-12 months

### "L2L review"

December 19, 2022

5.0

I like to use L2L system in my daily life to perform company expectations.

Pros

I like integration of L2L to the daily life to manage everything in one programme

Cons

QOS format should be available for the trend follow up Ex: Machine availability is written on % , what should be the target not able to set up in the programme

Review Source

PH

Phillip H.  
Maintenance Tech  
Packaging and Containers  
Used the software for: 1-2 years

### "Mid grade"

June 30, 2023

3.0

There are other programs out there that will take care of ALL my needs

Pros

Easy to fill out . The drop downs are almost adequate

Cons

I cannot take care of work orders or inventory with this system

Review Source

DA

David A.  
supervisor  
Food & Beverages  
Used the software for: 2+ years

### "L2L Smart manufacturing review"

December 6, 2022

5.0

Hourly benefits to know if machines are hitting goals, any current downtimes and able to address issues quickly from this. Safety issues get seen immediately and addressed as needed.

Pros

L2L has changed the way we operate on a daily and hourly basis. The software is easy to implement and use after integration.

Cons

I do not have any cons to this software. it continues to grow and the employees all grow from it.

Review Source

KB

Kabe B.  
Quality Engineer  
Consumer Goods  
Used the software for: 2+ years

### "QMS Testing Flexible"

November 28, 2022

5.0

I really like the experience I have with L2L. I have been able to implement all the CTQ checks on the production lines as well as incorporate internal audits into our system.

Pros

I am able to create all the CTQ checks as well as audits to whatever standard I need to. The software is easy to use, and customer service is always available to help.

Cons

If there are missed checks, I can't tell unless I go into the open closed checklists and view what I need to. I wish there was a tracking system for missed checks.

Review Source

RA

Robert A.  
Maintenance Manager  
Machinery  
Used the software for: 2+ years

### "It's a great easy tool that makes things visable"

October 19, 2018

4.0

I have really enjoyed working with this system. It is one of the easiest systems I have used. I like the fact that we can bring in new team members and in a really short time. They are off and running using it to do their daily jobs. It has allowed us to have good data to be able to show and make good business decisions.

Pros

This system is easy to use and to train too. Everything is live up to the minute. We use this for our spares inventory, pm scheduling and our planning process. We have enjoyed the document center. This has allowed us to have information at the job at our finger tips. Without the need to chase drawings, manuals and so many other things. Getting support from L2L has been easy too. They let you see and they always let you know where your request is. The support team is alway making updates to help make the system work better.

Cons

At times the updates causes in house tem members pain. Not all users get notified that updates will be happening or have occurred.

Review Source

BE

Brock E.  
Production Planner  
Packaging and Containers  
Used the software for: 6-12 months

### "Review from Production Planner viewpoint"

June 7, 2023

5.0

Overall, working with L2L has been a positive experience. The Support team are phenomenal at responding to/working on issues that are sent in to the L2L support team.

Pros

The visual graphics/visibility/traceability of issues, downtime, order status are great helps in tracking down where scheduling is succeeding/failing.

Cons

For larger facilities, some areas of L2L can become "cluttered" with information that may not be needed to be seen by all areas.

Review Source

FG

Filadelfo G.  
Director of Maintenance  
Furniture  
Used the software for: 2+ years

### "Leading2Lean CloudDISPATCH"

March 1, 2019

5.0

Often times, people and systems hide issues which will restrict improvement and growth. Problems are pearls, elevate them using Leading2lean. CloudDISPATCH has supported my spares cost reduction, equipment downtime reduction and increased resource efficiency, communication and data transparency improvement initiatives.

Pros

\- Resource labor transparency - Dispatch board; the way it systematicly prioritizes and displays work - Data Reporting - Spares module - System versatility

Cons

\- Due to the large amount of data the system can provide, one can get overwhelmed. Users will need to keep mining data simple at first, until they can adjust to root causing issues with such large data sets.

Review Source

RM

Robert M.  
Engineering Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "L2L at a Pharmaceutical Plant"

April 13, 2023

5.0

We use L2L as an escalation tool as well as to look at our "bad actors" in terms of equipment downtime.

Pros

Good visuals for a plant overview as far as dispatches, status, etc.

Cons

Nothing specific to mention here as I don't see any gaps.

Review Source

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