# Page 9 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 9 - Reviews of Atera ## Showing most helpful reviews Showing 201-225 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul Y. Information Services Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best Value for the Money" November 9, 2020 5.0 It has helped keep me on task and not rely on lists and memory for service and project needs. Pros Integration with out business was so easy given that many of our end users are tech averse. It has been a time saver for everyone to quickly make us aware fo their IT issues while also moving on with their day. Cons The option to setup a choclately server thats already preconfigured/customizable would be awesome. For me, i dont have time to do it at my site. Reason for choosing Atera Value and robustness. SImple set up. Review Source GA Greg A. IT Director Market Research Used the software for: 1-2 years ### "Atera product review" December 13, 2022 5.0 Overall experience is great , cannot do without this tool especially for remote workers Pros Easy to use and access remote workers and accessible anywhere as long as you have good connectivity and I also like that it is secure with to facto authentication Cons Patch management doesnt take sometimes and sometimes cannot connect to remote users , would also like to be able to have both unattended access and confirmation of access depending on the user I'm accessing Reason for choosing Atera Cost Review Source Response from Atera December 22, 2022 Hi Greg, Thanks for this review! So glad that you find the platform easy to use and accessible anywhere - these are so important! Sorry to hear that your patch management is not always successful, please reach out to support regarding this issue so that we can resolve it ASAP. Overall, happy to hear that you like your experience with Atera and cannot work without this platform! NW Norbert W. IT SA Information Technology and Services Used the software for: 1-2 years ### "RMM" August 5, 2021 5.0 very good Pros Ease of use, cloud based, patch management, software installtion Cons Reporting could be better and more flexible Help Desk could be more email centric. like remote commands as Spiceworks Help Desk Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) more features Review Source Jeniffer C. Site Engineer Construction Used the software for: 1-2 years ### "Useful Server Management and Effective Help Desk Platform." December 5, 2023 5.0 Remote project data management product and the access control options are impressive and easy reports preparation and sharing. Pros The monitoring functions and the easy permissions management and the data accessibility via the product is nice and even on remote services management the options are powerful. Through the tool it can be easy sharing screens and collaborate remotely with other team members. Cons Easy platform with plenty and stable features and the customization is also easy process and nothing to report as an issue. Review Source Sylvia B. Architectural Associate Architecture & Planning Used the software for: 1-2 years ### "Simple and Quite Reliable Help Desk Platform." November 29, 2023 5.0 Impressive project contacts management platform and the data visualization and workflow easy management the package is on top and it has friendly interface. Pros Getting started with the system was very simple and the ability for access control and data management across projects is amazing. The easy file sharing with great performance speed which helps on project time management and the data analytics production is effective. Cons Professional solution with straightforward interface and through my experience with the product i have no dislike. Review Source Jason W. IT Support Information Technology and Services Used the software for: 6-12 months ### "It's great, when it works" May 19, 2021 2.0 It's been very helpful for assisting Agents with technical difficulties, but quite often I've had to resort to less favorable means of support because Atera simply would not allow me to provide support. Its a shame really. Pros It's an all in one IT solution to managing Computers, Tickets and much more. Very easy to use and understand. Cons It's buggy, when it works it works great, but in my environment, we've already migrated away from Atera as a Ticketing solution. We still use it for accessing computers remotely during the Pandemic, but unfortunately whether or not I'll actually be able to connect to these computers is a flip of the coin. Only seems to work 50% of the time. Review Source Response from Atera June 21, 2021 Hey Jason, We are sorry to hear about the negative experiences you have faced while using Atera. We have looked into it, but were unable to find any support tickets from the msicorp.ca domain. It is probable that you are working as a third party with a different company. Our support team is working 24/7 and can be contacted via live chat or email, and is always happy to answer any questions you might have, and iron out any of the issues you might be facing, be it connectivity issues or configuring the PSA side of things. Bob B. President Information Technology and Services Used the software for: 6-12 months ### "They hit the sweet spot..." December 25, 2019 5.0 Excellent experience. Wish I found them years earlier. Pros They started with a clean slate, fresh thinking and single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before. -It’s easier to use, does everything we need and the support is fantastic! Cons If you run it up on your mobile device, the UI is a little more limited, for example I could not find a way to run scripts. To work around this, navigate to the device you want and tell your browser to switch from mobile to desktop version of the site. They are also releasing a native mobile app soon, perhaps it will include ability to run scripts on mobile in a more streamlined manner. Review Source RP Rick P. IT Administrator Logistics and Supply Chain Used the software for: 6-12 months ### "My Review about Atera" December 14, 2022 4.0 Overall, it is a great tool especially for an IT for managing IT assets Pros I like to use this application because of licensing type which is per Technician and not per asset Cons When a remote a computer and engage in a call, I can't hear the other line. Reason for choosing Atera Licensing and its features Review Source Response from Atera December 21, 2022 Hi Rick, So glad you like our per-technician licensing model! Sorry to hear that you are having an issue with remoting into devices - please reach out to our support team about this and they will be able to help! Keep enjoying Atera! KC Kaine C. Owner Used the software for: 1-2 years ### "My experience with Atera has been pretty positive. Atera has become essential in our workplace. " February 21, 2018 5.0 Pros What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at. Cons The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry. Review Source Troy P. Junior System Administrator Used the software for: 1-2 years ### "Lightweight - Easy to Navigate - Decent integration" July 17, 2018 5.0 Easy management of hundreds of endpoints/customers. Pros Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons) Cons Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded. Review Source BG Benaron G. Architect Information Technology and Services Used the software for: Less than 6 months ### "great sophistication for a value product\`" April 26, 2021 5.0 overall experience has been very good. there is a well supported and goal focus'd member forum. the willingness for all participants to help each other \[including our organization - which is quite new to the group\] is truly excellent, & well appreciated for us 'newbies' that are ramping up. Pros we love the ease of implementation. basic inventory and application service pack installation is very easy. i like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools. Cons coming from Teamviewer and similar products, the Splashtop product is sluggish and lacks features such as simultaneous dual connections to a single endpoint, and 'soft' support for dual monitors. we would like to have more granular reporting for the AV products that are delivered thru the Atera overlay. Reason for choosing Atera each of the above RMM tools offer excellent variety of options, and great implementation tools. for us, after evaluating them, we found that Atera was a better fit for our organization. Review Source Response from Atera April 29, 2021 Thank you for the detailed review, Benaron! It is correct that the included Splashtop integration doesn't include all of the top tier features, which works as an upselling point for them. We are also making the PSA and reporting side of things a focal point as well, since there are things to improve on from end-user perspective. We already have plenty of customization on several reports, but we are aware that there's always room for improvement. PK Patricia K. Customer Service Representative Staffing and Recruiting Used the software for: 2+ years ### "The great application for Multiple IT purposes. " November 28, 2023 5.0 It's a good experience in remote Access and help desk services for starters. Then it aids in network monitoring and task management. Pros Atera is great on IT Ticketing and infrastructure. Alerts and notifications with advanced reporting techniques. It offers very friendly support on customer services and help desk. Cons It is remotely accessed dynamic and perfect. Zero dislikes. Review Source Jessica D. Architectural Designer Architecture & Planning Used the software for: 1-2 years ### "Remote Operations handling Tool and easy to use." December 2, 2023 4.0 Excellent remote data management tool with stable options which are easy to configure and get started. Pros The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice. Cons Powerful and simple on learning and there is nothing I can dislike from this amazing platform. Review Source JH Jonathan H. Responsable Computer & Network Security Used the software for: 2+ years ### "Très bon produit" November 27, 2023 4.0 Pros produit léger et facile à installer et prendre en main Cons pas encore suffisamment prévu pour le marché français (traduction des rubriques et fonctionnalités, support, paiement) Reason for choosing Atera en raison du coût moins élevé rapporté à mes besoins assez basiques Review Source LD Ludovic D. Responsable d’agence Information Technology and Services Used the software for: 2+ years ### "Retour d’expérience " December 15, 2022 5.0 Nous avons grâce à Atera, réussi à gérer de façon plus efficace notre helpdesk auprès de nos clients. Pros Nous aimons, son ergonomie générale plutôt accessible et engageante Cons Oui, il manque la possibilité d’avoir un IT documentation Reason for choosing Atera L’ergonomie et la modernité de l’interface Review Source Response from Atera December 22, 2022 Hi Ludovic, Thanks for taking the time to review Atera! We are very happy to hear that you find the platform accessible, and that you have been able to manage your helpdesk more efficiently. Regarding documentation that you are missing, please reach out to support so they can help. MM Monica M. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Our Seraphic and Obliging Remote Monitoring System. " November 27, 2023 5.0 Pros Easy integrations with ChatGpt for the best results. Easy and quick to monitor multiple devices with no extra charges. It is easy for our helpdesk customers to cut tickets. Best Call center management. Cons It has been the best,and we do not have a dislike. Review Source BR Brian R. Director Staffing and Recruiting Used the software for: 1-2 years ### "Substantiated and unrivalled Remote Monitoring and Management Tool." November 28, 2023 5.0 Pros I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use. Cons So far so good as this tool runs smoothly to deliver great performance thus nothing to complain. Review Source HB Harold B. IT Government Administration Used the software for: 6-12 months ### "Excellent ROI for our organization!" October 1, 2021 5.0 We are very pleased with the options Atera offers us, and at the price point! I would certainly recommend it to others considering a RMM. Pros The ability to remotely connect and manage our endpoints on differing connections and locations has been crucial. Endpoint's geographical location is less important now that previously Cons The repeating alerts for less often used devices that hit high usage on the few occasions they are utilized. I wish we had to way to integrate TrendMicro. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Atera Price and services offered. Review Source AW Allegra W. IT Information Technology and Services Used the software for: 1-2 years ### "Easy to naviagte" December 7, 2023 4.0 Pros The best part about Atera is it is super easy to navigate. Managing several companies at once is simpler with the way the site is setup, it's all really clear. Cons Patch updates don't always seem to work smoothly. I have had to go through it a second time. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Their security risks were a concern of ours. Review Source DB Don B. Owner Computer & Network Security Used the software for: 6-12 months ### "Atera for MSPs" December 14, 2022 4.0 Pros The remote access and having multiple options and the alerts. Cons Remote access often fails to connect. Mac installation could be simpler for end users. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Atera Price structure Review Source Response from Atera December 22, 2022 Hi Don, Thanks for leaving Atera a review! We are glad that you enjoy the remote access and alerts. When you experience any issue with remote access or Mac installation, please reach out to support so that we can resolve it ASAP. Feel free to contact success@atera.com to give any relevant feedback of the platform. RM Ralph M. Owner Information Technology and Services Used the software for: 1-2 years ### "Atera" March 30, 2022 5.0 I have had a great experience with the software. When I had questions or issues, answers were provided and issues resolved. Pros It is simple and easy to use with more features added every quarter. They keep adding items to make it better than I need. We are a small MSP and look at maintaining just a couple hundred computers. Cons Having to pay for addons like the networking discovery. Product is good and works as advertised but for me its not a value added feature. Review Source Response from Atera April 2, 2022 Thank you for the review, Ralph! We are trying to price and position the features and addons in a way that makes sense for both the consumers, as well as us, but we are gladly listening to any feedback that our customers have to share, so feel free to do so via the features board. JJ Jenny J. Product Reporting Analyst Information Technology and Services Used the software for: 1-2 years ### "Streamlining Remote Work with Atera" January 25, 2024 5.0 Pros Atera allows us to create detailed remote work plans that include task dependencies, deadlines, and milestones. We can also assign tasks to specific team members and set priorities to ensure that our work stay on track. Cons While Atera offers a good degree of services, the software's customization options are not as extensive as we expected. Review Source TM Tod M. Owner Computer & Network Security Used the software for: 1-2 years ### "Great product at a reasonable price" September 30, 2021 5.0 Pros The features that are incorporated into the are exactly what an MSP needs to make life easier. Cons Patching needs a little work to bring it to a higher priority. There needs to be vulnerability scanning and remediation built into the product. Reason for choosing Atera Cost, functionality, and ease of use Review Source Brittany N. Strategic Account Specialist Government Administration Used the software for: 6-12 months ### "My thoughts on using Atera" April 12, 2021 4.0 Remote access and recovery management are the key benefits that we have gained. Pros I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location. Cons The cost billed per feature is highly expensive compared to other alternative programs available in the market. Review Source Neil T. IT Manager Used the software for: 6-12 months ### "A great PSA tool at a compelling price" April 30, 2018 5.0 Pros Atera gives me the tools I need to provide remote monitoring and management of my client's IT. It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive. Initial setup was very easy and I can deploy the agent via an installer or Active Directory. There is an Agent for MacOS which actually works. There's a nice little client database for me to track client configurations and notes. There is a helpdesk system that I do not use at present as I have another combined helpdesk/ordering/billing system that I have used for some time. Atera charge by the agent, not the node, meaning it is incredible value for money and it enables me to be ultra-competitive on pricing too where the situation calls for it. Cons I really like the system and it's really hard to knock it. For a PSA tool it's just what I need and it suits me very well. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.