# Page 6 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 6 - Reviews of Atera ## Showing most helpful reviews Showing 126-150 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Graham S. Owner, Computer Technician Information Technology and Services Used the software for: 2+ years ### "Atera, a Strong Contender for anyone starting up an MSP-based business." December 18, 2022 4.0 This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time. Pros The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting. Cons Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business. Review Source Response from Atera December 27, 2022 Hi Graham, Thanks for taking the time to leave this detailed review of the Atera platform. We are very glad that you were drawn in by the pricing model, and that you like how often we release new features. Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact. Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future. We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features. BR Brian R. Owner Computer Networking Used the software for: 1-2 years ### "Impressive features. " December 14, 2022 5.0 Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers. Pros I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera Cons It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing Atera Didn't have as many features and charged per node not user Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features Review Source Response from Atera December 21, 2022 Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers. Michael C. IT Administrator / Creative Director Hospital & Health Care Used the software for: 1-2 years ### "Atera is the perfect IT Swiss Army Knife I need, and I use it EVERY. DAY." December 14, 2022 5.0 Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient. Pros Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in. Cons I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that. Reason for choosing Atera Self manage our infrastructure rather than outsourcing. Very cost effective. Review Source Response from Atera December 15, 2022 Hi Michael, Thanks so much for leaving such a detailed review of our platform. It is great to hear that you are using the solution every day, and like our pricing model (as much as we do!), as well as the fact that the platform itself is very intuitive and user friendly. I understand that getting too many alerts can be frustrating, and if you need help setting these up, I invite you to check out our KB article: https://support.atera.com/hc/en-us/articles/217632337-Create-or-Edit-an-Alert-Threshold-Profile If there are any other issues that you need help with, please reach out to our 24/7 support who are more than happy to help. Overall, calling Atera "indispensable," is very much appreciated. May you continue to find the platform as efficient for your business needs moving forward! TP Tim P. owner Information Technology and Services Used the software for: 2+ years ### "Great all-in-one integrated MSP/RMM service" December 14, 2022 3.0 I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company. Pros flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device Cons I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office. Alternatives considered [GroundWork Monitor](https://www.capterra.com/p/19404/GroundWork/)[Groundwork](https://www.capterra.com/p/176039/Groundwork/)[N-central](https://www.capterra.com/p/13803/N-central/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing Atera complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team Review Source Response from Atera December 15, 2022 Hi Tim, Thanks for leaving this great review. It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform). We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively! SM Sean M. IT Security Manager Oil & Energy Used the software for: 2+ years ### "Atera, Dump the other options Pay per technician ONLY instead of paying for having too many devices" December 14, 2022 5.0 It made it possible to support my company during covid, without it there would have been chaos as so many of our users were using their laptops at their desks from their hire date some of them didn't even realize they were using laptops with docking stations and monitors. Atera allowed us to assist without hinderance. Pros Our MSSP at the time had encouraged us to try to buy ConnectWise from them the bill was going to be 160k, this is because we have many stable systems and our users change very little across the network so we had 3 techs and 500 computers. Atera charges by the tech and gives you unlimited devices meaning our 160k bill which we Absolutely needed to have was converted to about 8k by changing from Connect-Wise to Atera. Cons It forced me to learn to script because I now have the ability to deploy a script remotely on all devices, This is because Atera can reach any device connected to the internet, even when our users are not on our local network. I can still send command prompts or PowerShell commands individually but to really be able to maximize the function I had to learn to put a script into Atera with an MSI upload (since our devices are not always in the local network i am no longer forced to wait till they connect to push out a GP update) to run an install across all 600 of our devices at once. I guess you could say it was a blessing in disguise though. Reason for choosing Atera Price Difference by an order of magnitude but with the same features. Review Source Response from Atera December 22, 2022 Hi Sean, Thanks for taking the time to leave this review for Atera. We are happy that you like our pay-per-tech pricing model, which allows you to scale and have unlimited end-points. It is also great that you have learned to script, although this was probably some work in the beginning: a real "blessing in disguise," as you said. MS Mark S. owner Information Technology and Services Used the software for: 1-2 years ### "For a one man company it is great." December 27, 2022 5.0 Pros I can do most everything I need with this software and an email account. Cons The "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Atera Logmein was just too expensive because of their business model. Ninja One looked good but I really didn't have the time to try it out properly and it didn't look that much better to justify making the time. Review Source Response from Atera January 12, 2023 Hi Mark, Thanks for taking the time to review Atera. Its great that you can do everything you need all in one place! Regarding the issues you have experienced with the remote access tools, please reach out to support to make sure everything is functioning properly. We hope you continue to enjoy Atera, and know that you can expand your business with our platform. Paolo A. IT Consultant - System Administrator Information Services Used the software for: Less than 6 months ### "Atera RMM" November 17, 2022 4.0 Complessivamente mi ha risolto un sacco di problemi, e ridotto al minimo i tempi di intervento sui server. Pros Mi permette di tenere sotto controllo tutti i server dei clienti in tempo "quasi" reale. Raccoglie le informazioni delle ILO dei server, allertandomi rispetto a problematiche quali dischi i fault o predictive, temperature eccessive. Ottima la funzionalità che permette di raccogliere le info anche da altre apparecchiature tramite protocollo SNMP (ad es. NAS, Firewall di rete, Switch) Cons La lentezza con cui a volte si aggiornano i dati nell'app. Non sempre l'indicazione che un server ha bisogno di un riavvio rispecchia la realtà. A volte è solo in ritardo il pannello a mostrarti il cambio di stato. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Costo fisso annuale e non per agent Review Source Response from Atera December 21, 2022 Hi Paolo, Thanks for this review! We are glad that you find the monitoring capabilities helpful to monitor your disks or hardware temperatures. Regarding the slowness you are referring to, please reach out to our support the next time you experience this so that we can make sure everything is working properly. We want you to make the best of the platform, so we want everything running smoothly. It is great that Atera has solved problems for you and reduced the time it takes for server intervention. KM Kevin M. President Information Technology and Services Used the software for: 2+ years ### "The best software for an SMB MSP" July 9, 2020 5.0 Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market. Pros I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing Cons The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Ease of use, pricing model. Switched from [Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me. Review Source JS Joseph S. Owner Computer Networking Used the software for: Less than 6 months ### "Good foundation, but the ticketing and reporting needs to mature" September 10, 2019 4.0 Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now. Pros The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot. Cons Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures. Reason for choosing Atera pricing for the features we needed. Review Source Response from Atera September 11, 2019 Hello, Joseph! Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product! Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks? In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team. RL Rich L. Owner and MSP Information Technology and Services Used the software for: 1-2 years ### "Highly recommend Atera" December 17, 2019 4.0 Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful. Pros Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software. Cons Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets. Reason for choosing Atera Affordable and easy to use with just the right features I need for my business. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) ConnectWise has way too many bells and whistles for what I need and they are too expensive charging per end point. Too complicated to use. Review Source BC Bhasker C. IT Infra & Cloud Architect Computer & Network Security Used the software for: 1-2 years ### "Cost effective product" October 21, 2020 4.0 Better than our old RMM specially with cost and features that is offered. Pros First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support Cons Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Atera cost wise and we are not deploying to a enterprise level, we are a small scale only. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Solarwinds is expensive and complicated to use. Review Source Response from Atera February 17, 2021 Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster. GW Grant W. Project/Operations Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "So happy to meet Atera!" December 14, 2022 5.0 Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable. Pros Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations. Cons Honestly have nothing negative to add to this section. The solution is great! Reason for choosing Atera Simplicity, the straightforward design and of course their great pricing structure. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) We were unhappy with the product offering and what we did have did not work consistently. Felt out of date and hardly any improvements. Review Source Response from Atera December 15, 2022 Hi Grant, Thanks for reviewing Atera - it is great to hear how manageable you find the platform. I am happy to hear that Network Discovery is "invaluable," to you and the team, and that you are on top of our frequent product updates! The fact that you have no cons to add says it all! But of course, if you ever have any issues or suggestions, please reach out to us and we will happily assist. I hope Atera continues to be the right solution for you, making your job easier! AO Andrew O. IT Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Atera - growing product that does the core functions very well" December 14, 2022 4.0 Easy to setup and use. It fulfilled all my requirements. Pros Agent is lightweight and easy to installRemote access to devicesIT Helpdesk is goodSoftware management and install is great using the chocolately backend and databaseGood information in reports and excel exports Cons Lack of assert managementMaybe pricey from large IT departments Reason for choosing Atera Features matched requirements, pricing as only a small IT department Review Source Response from Atera December 20, 2022 Hi Andrew, Thanks for leaving us a review. Very happy to hear that you like easy-install of the Atera agent, as well as the info in reports. As fas as your cons, asset management is a very requested feature that is in our product roadmap - you're in luck! Keep enjoying Atera! BL Brian L. Lead Tech Information Technology and Services Used the software for: 1-2 years ### "Great option for small MSP looking for a simple, affordable solution" January 4, 2020 5.0 We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost. Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements. Pros Great option for small MSP looking for a simple, affordable solution Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar. Cons The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future. Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Atera Cost / simplicity Review Source Diego M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Atera, simply the best RMM" December 14, 2022 5.0 Pros Easy to use, exceptional intergration with remote control tools. License per user, not per device. Cons Too bad the Network Discovery tool is not integrated with the basic license Review Source Response from Atera December 22, 2022 Hi Diego, So glad to hear that you find Atera to be the best RMM. Our goal is to remain easy to use, so it is great that you find that it is convenient and price-effective. Regarding your feedback on Network Discovery, please add this to our features board. Ruth T. Budget Analyst Automotive Used the software for: 1-2 years ### "Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management" November 26, 2023 5.0 Atera gives incredible results to us. I am impressed. Pros Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera. Cons Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) I usually find Atera affordable and amazing to use. Review Source GC Greg C. President Information Technology and Services Used the software for: 2+ years ### "Atera is Essential!" December 14, 2022 5.0 Could not run my MSP business without it. Pros The RMM agent with the Splashtop integration is critical. My support is predicated on it. Cons Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Atera Better value and functionality. More included features. Worked better Review Source Response from Atera December 20, 2022 Hi Greg, Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow. Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board. JC Jenny C. Consultant Information Technology and Services Used the software for: 1-2 years ### "Great all round remote managed service tool" September 30, 2021 5.0 remote support management over a multi site organizatoin. Massive reduction in on-site time since installing. Pros Easy to use, easy to deploy, full functioned, great prcing structure. Use largely for remote deskop and IT Ticketing. Cons KB is really useful, would like a more intuitive interface for organizing knowledge articles - something like a filing tree. Current interface a bit clunky, but works well for internal and customr facing documentation Reason for choosing Atera Pricing structure feature set Review Source DB David B. Computer Helpdesk Technician Individual & Family Services Used the software for: 2+ years ### "Great Product" September 13, 2023 5.0 Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location. Pros Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added. Cons The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea. Switched from [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Better cost and everything we needed was all in one place. Review Source FG Frank G. Director Computer & Network Security Used the software for: 2+ years ### "If you want a good RMM" December 14, 2022 5.0 Great Product, only ever had to use support 2 times (in the early days), very reliable Pros ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years) Cons Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok Reason for choosing Atera I demo'd ATERA and was sold. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Kaseya was too complex Review Source Response from Atera December 15, 2022 Hi Frank, So happy you find Atera a "good RMM," that is easy and reliable. And while I am happy you have found solutions to your cons, I hope that we continue to improve to make your experience even better! Thanks for being a valued member of the Atera community! PS Pratham S. Mean Stack Developer Staffing and Recruiting Used the software for: 1-2 years ### "Great tool with lots of helpful features and ease of use" February 21, 2023 4.0 Via their remote access capabilities, they were able to resolve the issue of face-to-face consumer interactions during the Coronavirus. As a result of Atera's increased solutions and partner integration, my work was centralised and enabled for more dynamic administration. Connecting quickly allows you to install any needed software and drivers. Several customer visits are avoided thanks to Atera. Atera responds to bugs and problems and adds new features on a monthly basis. Pros Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network. Cons Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled. Review Source FP Frank P. Owner Information Technology and Services Used the software for: 1-2 years ### "Atera is the heart of our msp business" November 15, 2023 4.0 Overall we have a good experience with Atera. We like the program and we see a lot of potential. Pros Easy to setup and to understand reliable patch management Integrated third party apps deployment and patching Solid scripting features Deploying software via MSI files Easy remote access to clients Cons Certain basic features are behind paywalls Some times remote connections don't work Sometimes it is a bit slow SNMP monitoring needs attention Reason for choosing Atera It was easy to get a trial for a month. Free to try without restrictions Datto and Ninja were to expensive Syncro was comparable but we did not like the interface and workflow Nsight gave us issues during testing and we did not get it to work properly Atera was most transparent regarding pricing Review Source RD Ryan D. IT Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "ApexNetwork Atera review" December 14, 2022 4.0 Great experience. Everything about Atera is easy. No hoops to jump through and rarely any issues when connecting to a device. Pros We like the ease of use as well as the tracking of devices. Being able to list out devices by location is easily the best feature. Cons We wish the software installer has some more options. It has quite a few software options to install but we feel it could be a bit more complete. Review Source Response from Atera December 21, 2022 Hi Ryan, Thanks for taking the time to review Atera. So happy that you find the platform easy to use, and are able to track all of your devices. Regarding installing software, we suggest that you reach out to Chocolatey directly on specific software you think would make the repository more complete! Hope you continue to love Atera! AE Andrea E. IT MANAGER Information Technology and Services Used the software for: 1-2 years ### "I need free time for me" December 14, 2022 5.0 We manage many clients and many servers. The best thing is how everything is under control. And ATERA does it really well. All too well Pros Since we use ATERA, we discover another king of metod to manage our customer. Simplicity is better quality of Atera. Cons Still nothing for now. Every day is a new discovery by implementing management functions Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Atera First of all the price. Second: other products count the agent on any device. Atera consider the Technicians the focus of the business. Pay for every Technician and do everything you want. I like this kind of mentality. Review Source Response from Atera December 22, 2022 Hi Andrea, Thanks for reviewing Atera. So happy to hear that you find the platform to be simple and effective for you. Hopefully you continue to find no cons, and to discover new management functions. Check out our release notes to stay up to date: https://support.atera.com/hc/en-us/sections/201896227-Release-Notes MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "Atera Review" June 2, 2023 4.0 The platform provided a comprehensive suite of IT management tools that streamlined my operations and improved customer service. The integrated RMM capabilities, service desk, and reporting features were particularly valuable in maintaining the performance and security of my clients' systems. The intuitive user interface and ease of use made it simple to navigate and access the various features. While there were some limitations in customization, the core functionalities of Atera were reliable and effective. Overall, Atera proved to be a valuable solution for my IT management needs, helping me deliver efficient and high-quality services to my clients. Pros One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency. Cons one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.