# Page 4 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 4 - Reviews of Atera ## Showing most helpful reviews Showing 76-100 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CK Collins K. Account Manager Oil & Energy Used the software for: 6-12 months ### ""Recommended tool for all."" November 17, 2024 5.0 Perfect tool that fits perfectly in today's regime. What a system Atera is. Pros Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn. Cons Am having a great experience so far. I easily keep track on every ongoing process. Review Source RW Rob W. Founder Information Technology and Services Used the software for: 2+ years ### "If you don’t need a mobile app or decent support it’s OK" July 6, 2024 2.0 It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first Pros The interface is clean and easy to navigate Cons Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/) Reason for choosing Atera Cost per endpoint vs cost per user was a big factor Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Wanted to have a platform that included RMM and PSA Review Source AF Adrian F. CTO Consumer Goods Used the software for: 2+ years ### "Atera helps me manage my IT tasks and clients with ease, making my job simpler and more organized." September 4, 2024 3.0 Pros The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support. Cons The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency. Review Source AR Abbie R. Customer Service Computer Software Used the software for: 6-12 months ### "10/10 would recommend! " August 2, 2024 5.0 I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a single platform. I also appreciate that it is a cloud-based nature, which allows me to manage IT environments from anywhere. Pros Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues. Cons No cons at all! All around great product! Review Source AS Al S. Owner Information Technology and Services Used the software for: 1-2 years ### "Atrea - Excellent choice for starting or growing MSP's" June 4, 2024 5.0 Excellent. They have consistenly delivered and support has been wonderful and efficient. Pros For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community. Atera is easy to learn and use. New technicians are up and running in no time. Cons Reports and 3rd party integration is improving but still has more to go. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing Atera Had all the features at an increadible price. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) We switched before the SolarWinds hack. When Covid hit SolarWinds was not responsive...so we switched providers and never looked back. Review Source BS Benjamin S. IT Manager Mining & Metals Used the software for: 2+ years ### "Perfect All in One Remote Support Solution" June 4, 2024 5.0 Very pleased with the pricing, support and offered features and implementations. Pros Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing. Cons A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending. Review Source Kelly S. Owner Computer & Network Security Used the software for: 1-2 years ### "A leading per tech licenced RMM" June 4, 2024 5.0 We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it. Pros I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients. Cons The inability to add month-to-month Technicians is if you’re on a yearly commit Reason for choosing Atera Other MSP we work with made the switch after doing the same review and we made the switch too. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) We feel the other tools were overkill, especially autotask. The RMM tool, although great and powerful we weren’t utilizing the features that were above and beyond Atera and a atera continue adding new features. Review Source PG Patrick G. Network Administrator Education Management Used the software for: 1-2 years ### "Looking forward to what the roadmap shows for the future of Atera" June 6, 2024 5.0 My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite. Pros The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors. Cons I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Manage Engine was too confusing and the support was not as good as what we have received from Atera in the short time frame between the switch. Review Source CS Cassandra S. IT System and Support Specialist Automotive Used the software for: 1-2 years ### "Ease of use and very dependable " June 4, 2024 5.0 So far Atera has been excellent we have had no issues and been able to incorporate Atera everyday for ticketing and remote support server management and general service Pros I like most that Atera handles everything for our company from asset management to remote support. Cons That every time my computer is shut down I have to go thru MFA. Reason for choosing Atera No other alternatives were discussed. We were set on using Atera. Switched from [Dameware Mini Remote Control](https://www.capterra.com/p/10008984/Dameware-Mini-Remote-Control/) Dameware did not provide an all in one service like Atera. We had to use two or three different products to complete daily tasks before purchasing atera Review Source TA Taylor A. President Information Services Used the software for: 2+ years ### "Number 1 On the Community Page" May 31, 2024 4.0 Overall, it has been very positive; however, over the last 6-12 months, development has slowed down a lot (this may not be the case; Atera is very secretive about what is being developed). I love the community and Atera, but I don't like how they have handled price increases and features being broken into separate billed items. Pros I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out. Cons The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited? Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[SuperOps](https://www.capterra.com/p/235300/SuperOpsai/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Atera We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint. Review Source DC David C. Systems Manager Hospital & Health Care Used the software for: 6-12 months ### "Atera in use" June 27, 2024 5.0 Easy to use and very effective, saves us quite a few hours in maintenance each week. Pros Its user friendly and makes light work of laborious tasks. Cons Had some issues rolling out the updated version on clients. Review Source LS Luther S. Director of Operations Individual & Family Services Used the software for: 6-12 months ### "Atera is a Great Fit for our Organization" June 4, 2024 5.0 We have been very pleased with Atera. We utilized Atera to bring our Network Management in house. This reduced our operating costs and increased our efficiency at troubleshooting. Pros The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring Cons No cons at this moment! Atera has been working just as expected and we continue to explore the functionality. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Atera Cost, functionality, ease of use, integration with other support services. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Cost, functionality, ease of use, integration with other support services. Review Source Chirag G. Associate Analyst Information Technology and Services Used the software for: Less than 6 months ### "Atera provides efficient and streamlined IT management" May 26, 2024 5.0 Our experience with Atera has been quite excellent. It has altered our IT management procedures by providing a comprehensive solution that streamlines operations and increases efficiency. Atera's user-friendly UI and intuitive design have simplified task navigation for our staff. Pros Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime. Cons Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility. Review Source RN Rohan N. Products and Platforms Engineer. Information Technology and Services Used the software for: 1-2 years ### "Atera! A stable and All in one IT solutions management Platform." June 9, 2024 4.0 Overall I am happy with Atera for Immediate remote assistance. It happens a lot of times where some changes could not be pushed through Windows GPO or Intune, in those cases this is the last stable option to push changes to client machines, in many cases this has been a lifesaver for me specially when existing PAM solution fails! Pros I work in our organization managing Products and Platforms on employees machines. Atera is the platform I use to take remote into the target machines and to push Automation scripts once approved by management. I have never had any issue with Atera till date. The most I like is the UI stable and simple. Cons Sometimes the remote session fails, sometimes, I have to login twice I don't know the reason why and it doesn't hinder me much. Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which sometimes get updated later. Review Source JW Justin W. Owner Information Technology and Services Used the software for: 1-2 years ### "Atera is a great RMM solution for small MSP's" June 5, 2024 5.0 After trying several other RMM solutions, I decided that Atera was a good fit for my company and provided the best value. I use the product every day and will continue to subscribe Pros The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest Cons I would like to see more features regarding 3rd party software patching Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Atera Best pricing and value, rich feature set Review Source AV Adam V. System Administrator Hospital & Health Care Used the software for: 2+ years ### "Atera Review" June 4, 2024 5.0 Atera offers what we need in an all-in-one solution that is now the backbone of our helpdesk and IT service department. Pros The per technician pricing format was the top reason Cons Nothing yet at this point stands out as a con Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing Atera Price was the main factor at that moment, however I assumed we would be getting an inferior product, and I was wrong. Atera has exceeded expectations. Review Source DS Daniel S. IT support technician Information Technology and Services Used the software for: Less than 6 months ### "An intuitive, powerful system." June 4, 2024 5.0 I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it may have are small potatoes compared to the power of its features. Pros The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways. Cons The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated. Review Source GB Gabriel B. Président Computer & Network Security Used the software for: 2+ years ### "Mon quotidien avec Atera" June 4, 2024 5.0 Pros Intégration de l'IA native / Forte réactivité du coté support & développement. Cons Analyse réseau, mais cette partie est en pleine évolution - J'attends la suite ! Review Source ZS Zach S. Owner Information Technology and Services Used the software for: 6-12 months ### "Great overall MSP platform with excellent support" June 5, 2024 5.0 Excellent. They are responsive and keep adding new features. Pros I can chose vendors for AV, backup, etc. and I appreciate their pricing structure Cons Nothing really. They have been great in all regards. Switched from [Barracuda RMM](https://www.capterra.com/p/184072/Managed-Workplace-RMM/) Pricing/contract non-sense with renewal coming up Review Source QS Quinten S. Junior System Administrator Warehousing Used the software for: 1-2 years ### "An all encompassing and all around fantastic Helpdesk and RMM tool" June 4, 2024 5.0 Pros I really enjoyed the ease of remote management, it was simple to integrate and install on our company laptops. Cons The private note feature can use some tweaking, was unable to get it to send notifications to co-worker I tagged. Review Source HP Harlan P. Tech Information Technology and Services Used the software for: 2+ years ### "It's Atera" June 4, 2024 4.0 Definitely positive, but it never blew me away. Pros I think they have great support when it comes to the product and its features. Cons There have been changes to the UI over the years that make it prettier, but less functional. Review Source JS Joenard S. IT Helpdesk Staffing and Recruiting Used the software for: 6-12 months ### "Best ITSM tool!" June 5, 2024 5.0 Superb! I will recommend it to all small-medium-sized companies. Pros It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more! Cons I cannot think of anything. This is the best ITSM tool so far. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Atera It is cheaper compared to other ITSM tools like ServiceNow, JIRA, etc. Features are complete and the support team are always reachable and helpful. Review Source aB akdogan B. IT SUPPORT Computer & Network Security Used the software for: 1-2 years ### "Atera of Love" June 4, 2024 5.0 Pros It's easy to use and user-friendly. Especially, ticket management is very good with AI. Cons The plugins are a bit expensive. Maybe they could be cheaper. Review Source Sahil C. Associate Education Management Used the software for: 6-12 months ### "Excellent RMM and MSP software" May 26, 2024 3.0 During the software deployment is becomes easy to integrate the software in all the systems at once. Pros 1\. Its a good software for remote access tools 2. It helps in simultaneous deployment of software across systems 3. It also has it very own mobile app which facilitates ease of access Cons 1\. The cost factor is not good looking at the features it provides 2. The customer service is not satisfied 3. There is no training material provided there should be something like live training sessions. Review Source MII Mirza Istiakh I. Junior React Developer Information Technology and Services Used the software for: 1-2 years ### "My real friend in this IT industry for help." May 10, 2024 5.0 If you're tired of juggling a million IT tasks, give Atera a try. It's seriously simplified my life and saved me tons of time. Pros Honestly, Atera is like having an extra team member, but without the coffee runs! It's super easy to use, even for someone like me who isn't a tech whiz. The automation is amazing, it feels like magic sometimes. Cons Hmm, I'm still searching… Maybe they could add more integrations? But honestly, it's pretty solid. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.