# Page 3 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 3 - Reviews of Atera ## Showing most helpful reviews Showing 51-75 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Mohamed R. Network Engineer Utilities Used the software for: 6-12 months ### "Offered an organized manner in solving client problems" April 1, 2025 4.0 Pros The ticket management in Atera has helped in centralizing the helpdesk by compiling the client requests and attending to them systematically. This facility of automating the function of ticket assignment to agents means that the urgent cases get attended to first. Cons There are very few options in terms of high-priority ticket escalations and therefore it can be quite challenging to reroute critical cases properly. Greater flexibility of escalation rules would strengthen the capacity to consider important risks and challenges. Review Source SK Shehab K. Director, IT Security and Risk Management Information Technology and Services Used the software for: 1-2 years ### "Streamlined IT Management with Top-Notch Security Features" September 15, 2024 4.0 I found Atera easy to use and really slick to deploy, and it is available for a wide range of users. The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations. Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way. Generally, Atera is an investment for organizations that need an integrated IT management and security posture. Pros What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times. Cons The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics. Review Source TT Tyler T. IT Manager Information Technology and Services Used the software for: 2+ years ### "Atera is an awesome product for business remote support" November 27, 2024 5.0 Works great when needed and rarely has any issues that prevent remote access. Pros Patch management to do OS and software updates. Cons Price point is alot higher than most competitors Review Source SB Stephen B. CEO Banking Used the software for: Less than 6 months ### "Exceptional controls for IT" January 13, 2025 5.0 Great software - a very complete offering Pros Manage all your IT from on place, one platform for all out global IT Cons The platform cost is high, they have a few levels of service Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Atera Atera had an overall better solution - it cost more but was better for our needs Review Source CM Caroline M. Human Resource, Safety and Administration Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Remote Monitoring and Management Program" October 17, 2024 5.0 Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes. Pros Atera has improved customer satisfaction by handling support tickets which leads to customer retention. Cons It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways. Review Source CG Cynthia G. Administrative Chief Retail Used the software for: Less than 6 months ### "Given the integration of Remote Access and Patch Management" April 1, 2025 3.0 Pros I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime. Cons The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​ Review Source KS Kantaphong S. Associate Dean Higher Education Used the software for: 6-12 months ### "Improved the reliability of the services that I deliver" March 26, 2025 4.0 Pros In time management of client networks the alert system of Atera has given the ability to monitor in real-time. Preventing specific device type thresholds there are certain send alerts that help me to be aware of possible problems so I can act immediately. Cons There have been moments when scanning the assets and inventories have not been very precise. Certain assets were not seen by the scanning system and needed to be individually checked in order to be discovered. Review Source RB Ritu B. Computer Facilitator Primary/Secondary Education Used the software for: Less than 6 months ### "Enhancing client relations with its detailed reporting" March 26, 2025 5.0 Pros Atera offers its clients exhaustive reporting and analysis functions that allow identifying critical tendencies in system functioning. The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​ Cons Offering fitted reports can be somewhat limiting for the company. A bit more flexibility concerning the generation of the report is possible to help in presenting the data in the suitable manner. Review Source SK Sean K. IT Engineer Information Technology and Services Used the software for: Less than 6 months ### "Just ok, we went elsewhere though." April 28, 2025 3.0 Overall, we found Atera was just 'OK' I think the billing being USD only, was a complete deal breaker, and stopped us subscribing, also the add-ons seemed overly complicated. Pros The interface was clear, easy to use, we generally had no issues when onboarding a few computers, the network discovery feature worked well. Cons Billing in USD for EU customers was a big problem for us, we were faced with not just conversion fees but extra bank fees too. Review Source RM Raymond M. IT Helpdesk Management Information Technology and Services Used the software for: 2+ years ### "Atera Automated Patch management and Copilot has improved our efficiency and productivity" August 7, 2024 5.0 I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone Pros Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of Cons With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The pricing from atera was an eye catch bundled with the 24 hour support that response in less than 5 second at any given time Review Source VC Vineet C. IT Manager Government Administration Used the software for: I used a free trial ### "Comprehensive IT Management Simplified!" October 9, 2024 4.0 We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization. Pros \- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively. Cons \- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments Review Source EK Erick K. Medical Laboratory Technologist Hospital & Health Care Used the software for: 2+ years ### "Robust Remote Access & RMM Program" August 11, 2024 5.0 Managing endpoints remotely from anywhere is what I enjoy most with Atera. Pros Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365. Cons Atera is way too comprehensive which make learning curve steeper. Review Source KB Kurt B. Procurement and Training Manager Utilities Used the software for: 6-12 months ### "Atera - Review" April 24, 2025 5.0 My overall experience with Atera was very good. Pros Using this application made securing our scope (network) easier. Updating the computers on the network smooth and simple. Cons Honestly there wasn't anything i did not like about the application. Review Source BM Benjamin M. Android Developer Information Technology and Services Used the software for: 1-2 years ### "Atera for efficient workflow " August 28, 2024 5.0 Pros I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze. Cons Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow. Review Source MM Meghna M. Content Specialist Information Technology and Services Used the software for: I used a free trial ### "A user-friendly RMM solution " January 10, 2025 5.0 Atera is a promising platform for businesses looking for a cloud-based RMM tool. It comes with extensive features and a transparent pricing structure. Overall, I had a smooth experience with Atera, which made my work easy and manageable. Pros Atera offers a comprehensive toolset that addresses the core needs of remote monitoring and management. Cons Like most tools, Atera has a steep learning curve. It might require additional learning, resulting in an investment of cost and time. Review Source KP Kannan P. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### ""Great all-in-one RMM tool"" January 6, 2025 5.0 It’s the perfect solution for managing everything in one place without overcomplicating things. Pros Atera is super easy to use and doesn’t take long to set up. Cons The reports could use more customization options. Review Source SJ SUNATHA J. General Manager Higher Education Used the software for: 6-12 months ### "Automation has boosted the delivery of services" April 1, 2025 4.0 Pros I have not had a chance to fix a client’s problem but with the remote access and control of devices I can do it remotely. The option to carry out quick repairs and stunt independently has been time-saving and boost the overall response time for IT support. Cons There are drawbacks such as delay in the performance of the remote access when connected to some networks. This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies. Review Source MH Martin H. Purchasing Analyst Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Automation and insights given have led to enhanced efficiency" March 26, 2025 3.0 Pros Incorporating Atera’s AI assistant has brought about a delightful change in automating among my operations. I have benefited from reduced wasted time on issues that could have taken me a lot of time to figure out by myself while the AI comes up with solution.​ Cons I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked. Addressing these disparities, could be possible by improving the algorithms that the AI uses in making its calculations. Review Source NA Noorul A. Assistant Manager, Operations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Offered simplicity to IT operations with its integrated model" March 26, 2025 3.0 Pros Atera contains features that can replace other tools resulting in the need for a single integrated solution instead of managing many tools. It has coupled work processes, achieved cost efficiency and significantly eased the trainings of new technicians.​ Cons The mobile application has certain drawbacks compared to the desktop one thus the option to manage some tasks on the go is limited. Improved responsiveness is another advantage that would be got when enhancing the mobile app.​ Review Source LL Lucas L. Information Technology Manager Information Technology and Services Used the software for: 6-12 months ### "Lessen downtime and increased confidence of the clients" March 26, 2025 4.0 Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ Review Source SG Santosh G. Remote PERM Paralegal Legal Services Used the software for: Less than 6 months ### "Helped in revolutionizing the management of IT for SMBs" March 26, 2025 4.0 Pros I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts. Having particular alert levels for various devices helps me be informed of any adverse incidents thus be in a position to prevent them. Cons When it comes to patch management system I have had some difficulties. Data scheduling to various different client environments can sometimes cause inconsistency with the systems and need to be manually synced.​ Review Source VR Verified Reviewer Software Developer Computer Software Used the software for: 6-12 months ### "Good but expensive" November 14, 2025 4.0 Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software Review Source NJ Nur J. Project Administrator Financial Services Used the software for: 6-12 months ### "Support problem-solving steps and effective management of possible issues" April 1, 2025 4.0 Pros The remote access feature in Atera helps us to offer simultaneous support to clients regardless of their geographical location. This has improved our flexibility and customer engagement as any problems can be solved without waiting for face-to-face meetings.​ Cons The ticketing system at the moment does not have some fundamental customizations. It is missing more versatile features to enhance our management of support requests and their priorities.​ Review Source AK Abhishek K. IT Infrastructure engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM and ticketing Software" August 8, 2024 5.0 Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard. Pros Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts Cons Support of Mac devices is minimum or nil Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Atera Per technician billing of Atera is best when compared to per end point billing of connect-wise Review Source DK Dimitri K. Cultural Mediator Museums and Institutions Used the software for: 6-12 months ### "Proactive monitoring prevents costly downtime" March 26, 2025 4.0 Pros A continuous monitoring and automatic control of systems’ functions is possible due to alertness notifications. The tools of remote troubleshooting are one of the most efficient and effective in terms of response time. Cons The reporting lacks granular filters. It is important to note that many alerts do not contain sufficient information that can be used for fast problem solving. 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