# Page 18 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 18 - Reviews of Atera ## Showing most helpful reviews Showing 426-446 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Technical Consultant Information Technology and Services Used the software for: 6-12 months ### "Good and flexible" April 14, 2016 4.0 Good and flexible monitoring and ticketing and much more, was a good choice for us! The support is always fast and very helpfull. We are working with more efficiency since we use Atera. Pros \-Good support -Flexible management Review Source GF Gilles F. System engineer Information Technology and Services Used the software for: Less than 6 months ### "Our great toolbox for everyday " March 7, 2019 4.0 Pros Everything is in it. Help desk with ticketing, monitoring, scripting, remote contol,... Cons Monitoring of specific device like snmp (no mib) Review Source KV Kristof V. IT Computer Networking Used the software for: Less than 6 months ### "Getting better by the minute" July 12, 2019 4.0 Pros ease of use, general overview of connected devices and contracts Cons advanced monitoring features missing but new features are added fast Review Source RM Rene M. Used the software for: ### "Great product which keeps improving" February 3, 2016 4.0 We have been using Atera aControl for quite a while now. It has evolved to a great product and it is still evolving. I also think that is it's greatest pro. They listnen to their users and incorporate input and ideas. There could be some more improvement here and there, but at this moment I only think the remote control feature is not up to par yet. Overall we are very satisfied with it. Review Source GB Gabriel B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Feedback" March 20, 2019 4.0 Pros The all in one features, fast access to devices. Cons Customizing certain features like reports or custom listing Review Source CM Carl-Darren M. Owner Information Technology and Services Used the software for: 6-12 months ### "We used this product for about 6 months" May 27, 2016 2.0 Pros Pricing is very comparative and the software is relatively easy to use. Cons Appalling customer support, lack of interest and understanding Review Source Mike R. Used the software for: Less than 6 months ### "null" June 27, 2016 4.0 Review Source KB Koen B. Used the software for: ### "Atera- review" April 15, 2016 5.0 Since we use Atera software, a lot off our 'normal' time goes to real income situations. Before we had a lot of quick jobs, called bij the client and by this non-chargebale. This has changed and profit rises. Also the updates and so on that are programable gives u a lot of room for real business. We are very happy with Atera. Pro Easy interface Quick overview Realy good support Not to expensive Con non, except maybe the language, but which it-person doesn't know English Review Source MD Manny D. Information Technology and Services Used the software for: I used a free trial ### "Cloud MSP management" December 8, 2015 5.0 I recommend Atera, as a SME IT Support provider, it allows us to cost effectively change our business model from break-fix to MSP. The people are friendly and support great from Atera. Its a true cloud solution with a very small device app. Pros \* No long term contracts \* Easy to use out of the box \* Great support \* Cost effective \* No fancy technical training required to use Cons \* New company \* No Apple device app Review Source FS Frank S. IT Consultant Information Technology and Services Used the software for: Less than 6 months ### "Great RMM Solution" December 24, 2019 4.0 Very good experience Pros Per-user pricing, clean and modern GUI, integration with solutions I already use (Webroot, Splashtop, Teamviewer), patch management, white label. Cons Some aspects of the GUI (adding computers to customers' folders) can be unintuitive Review Source MD Manny D. Owner Used the software for: ### "Essential Manage Support Tool" January 14, 2016 5.0 We have been using Atera for a few months and cannot image providing support to our clients without it. The product is easy to use, no fancy training required. True cloud based solution, with good reporting on devices. The per technician pricing rather than per device makes it very cost affordable to our clients. Support team is great. Review Source RH Rob H. Used the software for: ### "Happy so far!" April 14, 2016 4.0 We recently switched from Labtech to Atera. The pricing Model is a game changer. We love the fact that we pay per technician rather than per device. The program itself has a smooth interface as well that is easy to navigate. We have been using Atera for 2 months now but I dont see us going back... Review Source SG Stephen G. Owner Used the software for: ### "Save a lot of money and functions just as good if not better." April 14, 2016 4.0 I have been moving from another RMM vendor to Atera over the past couple of months. I have found that Atera does everything that I needed from without the monthly overhead. I was paying per device and my monthly cost was around $750 now I get the same functionality at a very small cost. Review Source EK Edwin K. Owner Used the software for: ### "Atera Servicedesk = My Servicedesk" February 2, 2016 5.0 Atera is a really well working set of servicedesk tools in one handy dashboard. It's providing us the ability to really service our customers to their IT needs. We use it to monitor all systems, support users remotely, easily backup and restore, follow it all up with tickets. Review Source AP Amit P. Director Used the software for: ### "Fanstasic RMM Software" January 28, 2016 5.0 This software works amazingly well. With a disruptive pricing model they are sure to make big waves in the industry. This product saves me hundreds of dollars every month that can be used to add value elsewhere in the business Review Source UC Uri C. IT Manager Used the software for: ### "Simple All-In-One Solution" February 2, 2016 5.0 Atera is the only easy and simple All-In-One solution. We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support. Highly Recommended! Review Source DP Dennis P. Used the software for: ### "Easy and flexible" April 14, 2016 4.0 Good and flexible monitoring and ticketing and much more, was a good choice for us! The support is always fast and very helpfull. We are working with more efficiency since we use Atera. Review Source kK kees K. Used the software for: ### "Atera" April 15, 2016 4.0 i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good Review Source PWV Patrick Walrab V. Used the software for: ### "Good Tool for monitoring" January 14, 2016 5.0 Alpha COntrol is one of the best tools to monitor and organise your clients. easy to use and good to sell Review Source JM Jack M. Used the software for: ### "Very nice" January 13, 2016 5.0 Easy to use, good feedback when reported bugs etc. Back of the net Review Source SN Stefan N. Information Technology and Services Used the software for: Less than 6 months ### "null" May 14, 2017 4.0 Review Source Talk to a Capterra advisor for free and get results within 15 minutes.