# Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Atera Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JH James H ESG AnalystBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks.“ December 4, 2025 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user.“ January 14, 2026 Ganapathi G H CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex“ December 13, 2025 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up.“ January 14, 2026 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade.“ January 14, 2026 WT Wasek T IT Support SupervisorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information.“ August 4, 2025 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing.“ January 8, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down.“ January 8, 2026 ## Showing most helpful reviews Showing 1-25 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sydney B. Information Technology Engineer Information Technology and Services Used the software for: 1-2 years ### "Amplifying and Tailoring Remote Monitoring and Management with Atera." September 17, 2024 5.0 I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues. Pros Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera. Cons I have encountered anything that is worth mentioning as dislike with Atera. Review Source AK Alison K. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Atera is good enough for what I pay I guess." January 14, 2026 4.0 Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review Source DK David K. Information Technology Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The Best Cloud-based IT Management System for Remote Monitoring System" January 23, 2025 3.0 Atera is a robust and popular Information technology management platform, and is well suited for both small and medium sized managed service providers and internal business departments. Pros Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity. Cons Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 1-2 years ### "Superb real time monitoring tool and asset managment" August 4, 2025 5.0 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review Source Response from Atera August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. JH James H. ESG Analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Simple IT platform that supports ESG tracking" December 4, 2025 4.0 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review Source VR Verified Reviewer Senior IT Analyst Information Technology and Services Used the software for: 2+ years ### "All in one great monitoring system!" March 16, 2025 5.0 I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system Pros Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access. Cons Not really found any issues yet, works perfect my use case overseeings servers/computers. Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Atera - A great RMM Tool! " June 9, 2025 4.0 So far the experience has been great! I love the built in remoting tool, and the features are definitely on par with other services. Pros Its a very user friendly suite to use compared to its competitors. It makes training new staff really easy since its so easy to navigate. Cons Sometimes the Windows patching is a little bit finicky. It doesnt always patch correctly and can cause some issues here and there. But not to often. Review Source VR Verified Reviewer Network engineer Computer & Network Security Used the software for: Less than 6 months ### "The best Remote monitoring software" March 24, 2025 5.0 Atera helps us with centralized monitoring, streamlining patching and maintenance tasks and providing remote access easily. It works perfectly for small to medium-sized managed service providers as well as internal business teams. Pros This tool actively monitors IT systems to avoid problems and improve work efficiency. I can remotely access target machines and deploy automation scripts help of with this software. It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand. Cons I have not faced any problems with Atera so far. I really like is its user-friendly interface. Review Source VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### " Atera true review" March 13, 2025 5.0 Atera facilitated this process effortlessly. handle our endpoints and tickets without any hassle using one simple dashboard. Its easy-to-use design helps us see data clearly and manage workflows smoothly. Pros Atera makes my work so much easier. I use it to remotely access target machines and to deploy automation scripts. It has a variety of features, like patch management, remote monitoring, and a help desk for general support. If something doesn't work their support team is always available through chat to help and solve the problem. The real-time monitoring is super helpful, especially when client networks go down. Plus, it has great call center management features, making it an ideal help desk solution for businesses. Cons I haven not noticed any issues with Atera. It is performing well and meeting expectations. Review Source Karima N. Director of Finance Information Technology and Services Used the software for: 1-2 years ### "Efficient Financial Management with Atera's Real-Time Tracking" August 18, 2024 4.0 Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack. Pros I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available. Cons Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful. Review Source RM Raymond M. IT Helpdesk Management Information Technology and Services Used the software for: 2+ years ### "Atera Automated Patch management and Copilot has improved our efficiency and productivity" August 7, 2024 5.0 I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone Pros Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of Cons With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The pricing from atera was an eye catch bundled with the 24 hour support that response in less than 5 second at any given time Review Source DO David O. Co-Founder Information Technology and Services Used the software for: 2+ years ### "Atera is a Must Have RMM for MSPs" October 15, 2024 5.0 Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera. Pros It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely. Issue tracking and resolution is made easy by Atera - which is another great aspect which I like. Cons Apart from lack of offline access, I do not have any other aspect which I dislike about Atera. Review Source IS Ilham S. IT Programmer Automotive Used the software for: 6-12 months ### "Unified dashboard increased IT effectiveness for us" March 26, 2025 5.0 Pros It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms. Cons It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base. Review Source DK Devendra K. Software Testing Manager Information Technology and Services Used the software for: 1-2 years ### "The best Rmm , Atera!!" November 27, 2024 4.0 My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the System time to time which is a great thing. Iam a user of Atera from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed. Pros They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team . Cons Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this Review Source MR Mohamed R. Network Engineer Utilities Used the software for: 6-12 months ### "Offered an organized manner in solving client problems" April 1, 2025 4.0 Pros The ticket management in Atera has helped in centralizing the helpdesk by compiling the client requests and attending to them systematically. This facility of automating the function of ticket assignment to agents means that the urgent cases get attended to first. Cons There are very few options in terms of high-priority ticket escalations and therefore it can be quite challenging to reroute critical cases properly. Greater flexibility of escalation rules would strengthen the capacity to consider important risks and challenges. Review Source MM Mousumi M. Marketing Associate Information Technology and Services Used the software for: 6-12 months ### "A Game-Changer, But Not Perfect" February 11, 2025 5.0 Great tool for IT teams & MSPs, but it surely needs some refinements in reporting, UI & support. Pros Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work. Cons The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited. Review Source RB Ritu B. Computer Facilitator Primary/Secondary Education Used the software for: Less than 6 months ### "Enhancing client relations with its detailed reporting" March 26, 2025 5.0 Pros Atera offers its clients exhaustive reporting and analysis functions that allow identifying critical tendencies in system functioning. The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​ Cons Offering fitted reports can be somewhat limiting for the company. A bit more flexibility concerning the generation of the report is possible to help in presenting the data in the suitable manner. Review Source PS Prince S. Digital Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Cost Effective Product for IT Management" October 29, 2024 4.0 We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction. Pros Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients. The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere. Cons While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs. The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision. Review Source JV Julio V. Head Of Information Technology Financial Services Used the software for: 1-2 years ### "Complete Service Management Platform" October 24, 2024 5.0 Atera helps us streamline our service management by automating repetitive tasks and providing proactive device and network monitoring, which ultimately improves team efficiency. Pros Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing. Cons I have no criticisms to offer regarding this platform. Review Source AN Alex N. Information Communication Technology Specialist Think Tanks Used the software for: 2+ years ### "Remote Monitoring and Management Program of 2024" August 6, 2024 5.0 IT management on my end has been so seamless with the help of Atera. Pros I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly. Cons When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now. Review Source BM Benjamin M. Android Developer Information Technology and Services Used the software for: 1-2 years ### "Atera for efficient workflow " August 28, 2024 5.0 Pros I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze. Cons Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow. Review Source SG Santosh G. Remote PERM Paralegal Legal Services Used the software for: Less than 6 months ### "Helped in revolutionizing the management of IT for SMBs" March 26, 2025 4.0 Pros I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts. Having particular alert levels for various devices helps me be informed of any adverse incidents thus be in a position to prevent them. Cons When it comes to patch management system I have had some difficulties. Data scheduling to various different client environments can sometimes cause inconsistency with the systems and need to be manually synced.​ Review Source VR Verified Reviewer Jr Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Simple and affordable, to the point." January 25, 2025 3.0 It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming. Pros It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software. Cons There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own. Review Source EU Eddy U. Managing Director Business Supplies and Equipment Used the software for: 2+ years ### "UEM & RMM Program" July 23, 2024 5.0 Pros I like how Atera automate incident management processes which help resolve issues rapidly. Cons The mild bugs that I experience get eradicated within two hours upon requesting technical support. Review Source FP Fernando P. Administrative Computer Software Used the software for: 2+ years ### "Atera keeps my IT business running smoothly with its easy-to-use interface and powerful features. Love it!" August 29, 2024 4.0 Pros Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time. Cons Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization. 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