# Atera Pricing: A Comprehensive Guide | Capterra > Check out the Atera pricing guide to understand the cost of different pricing plans, features, and insights on how to choose the right plan. Source: https://www.capterra.com/p/144309/Atera/pricing --- Atera Pricing Guide 2025 Last updated on July 3, 2025 Written by [David Jani](https://www.capterra.com/resources/author/david-jani/) Writer Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Editor Pricing for Atera [4.5 (446)](#reviews) User rating:[ 4.5 ](#reviews) Based on (446) reviews ## Overview of Atera pricing [Atera](https://www.capterra.com/p/144309/Atera/) is a help desk system offered to users on a paid subscription basis, with two pricing tier systems based on use for IT and managed service provider (MSP) users. These are charged per user per month, with MSP prices starting from $129 and from $149 for IT users (billed annually), with scaled pricing tiers providing more advanced functions such as custom reporting and support options. To find a pricing plan that fits your business, we’ve leveraged our database of user reviews to compare Atera’s subscription options. Here’s what you need to know:   Pro $129.00 Per User,Per Month * * * It Includes - Remote Management, Automations & Scripting - Windows Support - Remote Monitoring and Alerts - Patch Management - Remote Access Using Splashtop (up to 2 concurrent sessions) - API Access Growth $179.00 Per User,Per Month * * * It Includes - Mac and Linux Support - Remote Access - Splashtop Concurrent Sessions (unlimited) - Custom Support Addresses (up to 10) - Advanced Analytics - Custom Asset Types (up to 5) Power $209.00 Per User,Per Month * * * It Includes - Custom Analytics - Custom Support Addresses (unlimited) - Custom Asset Types (up to 20) - File Transfer (up to 50GB per month) - Audit Log - 1 Year Retention - Data Recovery Superpower Contact vendor * * * It Includes - Single Sign-On (SSO) - Azure AD Continuous Sync - Private Software Repository - Custom Domain SSL for Customer Portal - Tailored Atera Onboarding (3+ techs) - Atera Premium Customer Support * * * ## Atera pricing at a glance - **Atera offers four pricing tiers** for each type of user (either MSP or IT), covering the needs of smaller companies up to enterprise-level businesses.  - **Each pricing tier offers a 30-day free trial.** This allows users to test the product fully before buying. - **The top-tier subscriptions offer customizable pricing for** IT and MSP users. Enterprise and Superpower tier prices are available upon request.  - **Atera’s scores an above average 4.4/5 for value for money.** This is based on verified reviews on Capterra from the last two years. Users value Atera for its easy software deployment process and comprehensive monitoring tools, although some highlight slow bug and issue resolution as a concern.     * * * ## Feature differentiation between Atera pricing plans Here is a breakdown of feature differentiation by plan[\[1\]](#footnotes): ### MSP **Feature** **Pro** **Growth** **Power** **Superpower** Atera Agent Windows Windows, Mac, and Linux Windows, Mac, and Linux Windows, Mac, and Linux File viewer/transfer View only Transfer up to 15 GB per month Transfer up to 50 GB per month Transfer up to 100 GB per month Splashtop Limited to 2 concurrent sessions Unlimited concurrent sessions Unlimited concurrent sessions Unlimited concurrent sessions Custom analytics Not included Not included Up to 5 custom reports Unlimited custom reports Audit log 1-month retention 6-month retention 12-month retention 7-year retention ### IT **Feature** **Professional** **Expert** **Master** **Enterprise** Splashtop Limited to 2 concurrent sessions Unlimited concurrent sessions Unlimited concurrent sessions Unlimited concurrent sessions File sharing (per month) 15 GB 50 GB 80 GB 100 GB Asset management Not available Up to 5 custom asset types, unlimited items Up to 20 custom asset types, unlimited items Unlimited custom asset types, unlimited items Custom analytics Not included Not included Up to 10 custom reports Unlimited custom reports Audit log 1-month retention 6-month retention 12-month retention 7-month retention - IT paid plans include support for Windows, Linux, and Mac devices. ## Detailed breakdown of Atera pricing plans ### Pro plan (for MSPs) **Price:** $139 per user, per month, billed monthly or $129 per user, per month when billed annually  **Ideal for:** MSPs supporting small and midsize businesses who don’t need to run more than two concurrent remote access sessions at a time **What to know about this plan:** The Pro plan provides a foundational platform that allows MSPs to provide Windows support to clients via Azure AD integration, remote monitoring and alerts, and API access for custom integrations. **Pro plan features**[\[2\]](#footnotes): - **Custom support addresses**: Pro plan users can create up to five custom support addresses for clients to use to contact them. - **Splashtop remote access**: Splashtop is a feature that allows Pro users to run two concurrent remote access sessions at a time.  - **Automated time tracking**: Pro users can sync support tickets with their Outlook calendars so that scheduled tasks automatically create alerts.  - **Customer support portal**: Create a user portal where clients can connect with your team online.  - **Patch management**: Automatically patch and update software for multiple endpoints. ### Growth plan (for MSPs) **Price:** $189 per user, per month, billed monthly or $179 per user, per month when billed annually **Ideal for:** Growing MSPs that require time-saving features such as integrated billing and accounting **What to know about this plan:** The Growth plan includes everything in the Pro package but notably adds integrations to popular business accounting solutions such as QuickBooks and Xero. Users can quickly export hours worked into their financial software to keep accounts accurate. Growth users also gain extended file-sharing limits and additional concurrent remote access sessions. **Growth plan features**[**\[2\]**](#footnotes)**:** - **Financial integrations**: Bill clients accurately for jobs completed by exporting data directly into QuickBooks or Xero accounting software.  - **Unlimited concurrent sessions**: On the Growth plan, Splashtop supports unlimited concurrent remote access sessions.  - **Extended audit log retention**: Keep logs for up to six months where necessary.  - **Asset management**: Provide clients with asset management services for up to five asset types and unlimited items.  - **Mac and Linux support**: Growth users can provide remote support to Windows, Mac, and Linux users. ### Power plan (for MSPs) **Price:** $249 per user, per month, billed monthly or $209 per user, per month when billed annually **Ideal for:** Growing MSPs needing extended logging capabilities and the ability to offer data recovery services to clients **What to know about this plan:** Power builds on the Growth plan by adding expanded file transfer limits, custom analytics, and data recovery features. Many small to midsize MSPs could also benefit from the ability to create and manage up to 20 custom asset types. **Power plan features**[**\[2\]**](#footnotes)**:** - **Expanded asset management**: Log, monitor, and manage up to 20 customizable asset types.  - **Increased file transfer volume**: Power plan users can transfer up to 50 GB of files per month.  - **Custom analytics**: MSPs can decide what metrics are most important to their teams and build analytics around those KPIs. - **Further expanded audit logs**: Keep logs for up to a year for more accurate records.  - **Unlimited custom support addresses**: Provide a separate point of contact to every client as needed.  ### Superpower plan (for MSPs) **Price:** MSPs must contact the Atera sales team to discuss Superpower plan pricing. **Ideal for:** Larger-scale MSPs that depend on accelerated response times and guaranteed SLAs to maintain clients **What to know about this plan:** The Superpower plan includes all the features of previous plans, plus continuous synchronization for Azure AD, unlimited custom analytics, and extended audit logs to help MSPs stay compliant. MSPs also gain the ability to remotely log out of sessions and can access a range of network scanning and monitoring tools. **Superpower plan features**[**\[2\]**](#footnotes)**:** - **Azure AD continuous sync**: Sync with Azure Active Directory with a single click and remain connected throughout sessions to keep end users updated without repeated manual logins.  - **Premium support**: Teams with more than three technicians gain access to tailored onboarding and a dedicated account manager.  - **Unlimited custom assets:** Add as many asset types as needed to support a broader range of clients. - **Log out of all sessions**: For added security, Superpower users gain the ability to remotely log out of all active support sessions.  - **Extended audit logs**: Superpower users can keep logs for up to seven years for compliance and reporting purposes.   ### Professional plan (for IT departments) **Price:** $169 per user, per month, billed monthly or $149 per user, per month when billed annually  **Ideal for:** Smaller IT or help desk teams with few technicians requiring foundational levels of remote support, such as installing applications or security patches on remote devices **What to know about this plan:** Atera’s Professional plan includes key features associated with IT support and remote help desk teams, such as the ability to troubleshoot issues on remote devices and install updates as needed. Logs are only kept for a month, so it may not suit busy teams that need extended time to analyze and store records. There is an option to add extras, such as the Atera Discovery tool and Copilot, to make the base plan more feature-rich. **Professional plan features**[**\[2\]**](#footnotes)**:** - **Unlimited devices**: Monitor the status of all devices across a business with no limits. - **Help desk and ticketing**: Connect users with IT issues to your support staff. Each issue is ticketed, and automatic alerts help team members and their colleagues understand when issues have been resolved or require further attention. - **SLA management**: Service level agreements (SLAs) are the basis of any agreement between teams and service users. Manage those SLAs in real time. - **Custom support address**: Provide service users with a unique custom support address that they can contact with any IT issues or concerns.   - **Optional Atera Copilot**: All customers can add the AI-powered assistant, Atera Copilot, to any plan at an additional cost. It provides additional functionality and performs command-based tasks as required. However, buyers must contact Atera directly for Copilot pricing. ### Expert plan (for IT departments) **Price:** $229 per user, per month, billed monthly or $189 per user, per month when billed annually **Ideal for:** Growing IT teams and help desks, or smaller MSPs with a compact client base **What to know about this plan:** The Expert team builds on the features of the Professional plan by expanding the file-sharing capabilities and adding asset management tools. Small MSPs may be able to use these features to help improve the services they offer to clients while leveraging the advanced analytics features to report on business performance. **Expert plan features**[**\[2\]**](#footnotes)**:** - **Asset management**: Expert plan users gain access to asset management tools for up to five asset types predetermined by the platform. Although the asset types are limited, there is no limit to the number of items that users can manage using these features.   - **Ticket auto-tagging**: One of Atera’s AI-powered features is the ability to automatically apply tags to tickets based on the content of the query. - **Remote access via AnyDesk**: While all Atera price plans provide remote monitoring and management, the Expert plan allows you to provide this service from anywhere. - **Extended audit log**: The Professional plan allows users to keep audit logs for just one month. With the Expert plan, this is updated to six months. For some businesses and MSPs, this may be a base requirement for compliance purposes unless you have an alternative solution for importing and integrating data from Atera into another data storage solution.   - **Automated tasks**: Create and schedule tasks such as updates to run automatically whenever needed. ### Master plan (for IT departments) **Price:** $269 per month when billed monthly, or $219 per month when billed annually **Ideal for:** Expanding IT teams, complex or large help desks, and small to midsize MSPs **What to know about this plan:** The additional features mean that IT teams can provide more expansive solutions while providing their wider teams with detailed reports and analytics. Any IT team that handles bespoke systems or complex integrations will benefit from the ability to create custom reports rather than relying on predetermined templates. **Master plan features**[**\[2\]**](#footnotes)**:** - **Custom reporting**: Create customizable reports that are meaningful and actionable. - **Expanded asset types**: Master plan users gain access to 20 asset types, which are also customizable.   - **Extended audit log**: For increased compliance and security, the Master plan provides up to a year of audit log retention.   - **Unlimited custom support addresses**: If your IT team has separate departments, create addresses that route to each of those areas. - **Data loss and corruption recovery**: The Master plan also includes features that help technicians handle data loss and data corruption. ### Enterprise plan (for IT departments) **Price:** Software buyers must contact the Atera sales team to discuss Enterprise plan pricing **Ideal for:** Large-scale or expanding IT and help desk teams; MSPs that are scaling up or want to offer advanced features **What to know about this plan:** The Enterprise plan is aimed at larger businesses or teams with higher levels of complexity. The advanced features allow businesses to create customer portals for some self-service features, plus Atera offers premium customer support for users on this plan. **Enterprise plan features**[\[2\]](#footnotes)**:** - **Single sign-on (SSO)**: Service end users can use SSO to access IT services and communicate with their support teams. - **Atera’s Network Discovery tool**: Access to this tool increases the visibility of all devices on your business networks. This tool is available on other plans but at an additional cost. - **Business associate agreement**: Atera provides a business associate agreement (BAA) that is HIPAA compliant for increased security and data privacy. - **Premium customer support**: While all plans include 24/7 live support and chat, Enterprise customers gain access to a dedicated account manager and other support resources. - **Further extended audit logs**: The Enterprise plan supports audit log retention for up to seven years. ## What users say about Atera pricing Our team analyzed 153+ reviews from verified users of Atera on our website in the last two years to understand their views about the software’s pricing. Al S.OwnerInformation Technology and Services1-2 years For a low entry cost you are getting a ton of features and great support. June 4, 2024 Chirag G.Associate AnalystInformation Technology and ServicesLess than 6 months The cost-effective pricing strategy based on technicians offers scalability and budget clarity. May 26, 2024 Benjamin S.IT ManagerMining & Metals2+ years Very pleased with the pricing, support and offered features and implementations. June 4, 2024 Justin W.OwnerInformation Technology and Services1-2 years The pricing model is far superior to the competition, charging per tech vs. per device makes this company stand out from the rest. June 5, 2024 [Read more Atera reviews here](https://www.capterra.com/p/144309/Atera/reviews/). ## Total cost of ownership When assessing the total cost of a subscription with Atera, it is not only essential to consider the monthly cost per user for your chosen plan. You should also consider possible additional costs that could influence the final price paid, such as add-ons. We’ve highlighted a couple of examples that indicate what these costs might look like. ### Example of a small business utilizing the Pro plan (for MSPs) If you’re running a small MSP business and decide on using Atera’s entry-level Pro plan costing $129 per user per month (billed annually) with 10 employees, the final price you will pay is $1,290. However, beyond this, there are no further usage costs that affect usage, like, for example, the number of end users you manage. ### Additional costs to consider  Beyond the subscription plans for Atera, here are some additional costs that buyers may want to consider before making a purchase[\[1\]](#footnotes): **Cost category** **Description** **Detail** AI Copilot add-on Delivers AI automation features to an Atera plan, such as: Diagnostics of devices in real time; Ticket summaries; Proactive alert analysis; Reviews of ticket sentiment; Provision of actionable solutions. $95 per user per month Network discovery add-on Provides further network monitoring features. It adds features such as: Network scanning; Detection of unauthorized devices; Onboarding tools for new assets. $29 per user per month Internal resource costs Potential costs that could arise with the personnel needed to manage the Atera platform ## Choosing the right Atera pricing plan Choosing the right pricing plan for Atera will depend on a few factors, like the size of your business, the services you provide to end-users, and your budget. The following information can help in the decision-making process: _Tips for choosing the right Atera pricing plan for your business_ **Assess your business needs:** - **Team requirements:** Consider how many of your IT team will need access to the system and the type of skills you have within your organization. - **Tech stack:** Make sure you have a clear idea of the kind of systems Atera will operate on and whether there is adequate support available for your technical needs. - **IT or MSP?** Atera’s pricing structure is based on two very different types of help desk use. Make sure to choose the type that best suits your needs.  **Consider your budget:** - **Price per user seat:** Plan around the number of user seats you’ll need to understand your monthly costs. - **Custom pricing:** For Enterprise and Superpower plans, discuss your specific needs with Atera’s sales team to get a tailored quote based on your requirements. - **Add-on costs:** Factor in additional costs, such as add-on tools, which could increase your plan's monthly cost. **Compare the features of each pricing plan:** - **Help desk functionality:** Does the plan that suits your business best fit for cost and functionality? Consider whether the tools you need are available and whether provisions such as file transfers, compatibility, and audit logs are sufficient for your planned uses.  - **Scalability:** Address whether the plan you choose allows you to scale simply to the next level plan when you grow to the point of needing it. - **Customer support:** Check if the plan you’re assessing provides enough customer support from Atera for your users.  ## Is Atera worth it? Understanding if Atera is the right help desk system for you depends on your specific requirements and budget. The following breakdown can help you assess if it fits your needs. ### Value for money Our analysis of verified user reviews of Atera in the last two years shows a **value-for-money rating of 4.4/5**. Below, you can find a selection of review excerpts from verified Atera users that helped us assess the platform’s cost-to-value[\[3\]](#footnotes): Raymond H.IT DirectorRetail6-12 months The ability to do all the things you can with other remote software but at a quarter of the price. October 16, 2023 Karima N.Director of FinanceInformation Technology and Services1-2 years Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. August 18, 2024 Palash W.Operations ConsultantInformation Technology and Services6-12 months The pricing model, which is per technician and not per endpoint, is a major plus for cost control. October 6, 2024 Zach S.OwnerInformation Technology and Services6-12 months I can chose vendors for AV, backup, etc. and I appreciate their pricing structure. June 5, 2024 [Read more Atera reviews here](https://www.capterra.com/p/144309/Atera/reviews/). ### Ease of use and its impact on value Atera scores a high **4.5/5 for its functionality** among verified reviewers on Capterra, based on reviews gathered in the last two years. It can help businesses do the following: - Save time checking and monitoring key-performance indicators (KPIs) for uptime, or technician capacity by accessing data via a “single pane of glass” unifying data displays from multiple sources in a single view.    - Improve response times to issues and improve end-user experience with real-time monitoring, custom alerts, integrations such as Splashtop, and remote management tools. - Ensure better security by automating patching and other integral updates so they are applied in a timely fashion. ### Alternatives to Atera Atera receives **an overall rating of 4.5/5** from verified user reviews from the past two years. However, where does it rank amongst competing help desk platforms? The platform receives a healthy 4.4/5 from user reviews from the last two years for its value for money. Yet many competitors also receive strong scores in this area: **Alternative** **Starting price** **Value-for-money rating** ManageEngine Endpoint Central $795 per year 4.5/5 Jira Service Management $19.04 per user per month 4.3/5 NinjaOne Not provided by vendor 4.6/5 ManageEngine Applications Manager $395 per year 4.7/5 PDQ Deploy & Inventory $1,575 per admin per year 4.8/5 ### Cost comparison: Atera vs. popular alternatives Check out the top [PRTG alternatives](https://www.capterra.com/p/144309/Atera/alternatives/), comparable to PRTG in terms of core features, pricing, and usability. [4.5 (446)](https://www.capterra.com/p/144309/Atera/#reviews) * * * Starting Price $129.00 Per User , Per Month * * * [4.4 (2883)](https://www.capterra.com/p/76113/Wrike/#reviews) * * * Starting Price $10.00 Per User , Per Month * * * [4.6 (1462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#reviews) * * * Starting Price $795.00 Per User , Per Year * * * [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/#reviews) * * * Starting Price $67.00 Usage Based , Per Month * * * [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/#reviews) * * * Starting Price $20.00 Per User , Per Month * * * [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/#reviews) * * * Starting Price Contact vendor * * * ### Making the final decision Based on verified user reviews on Capterra in the last two years, Atera has received the following scores: - **Overall rating:** 4.5/5 - **Ease-of-use rating:** 4.5/5 - **Value-for-money rating:** 4.4/5 Choosing the right plan from Atera depends on your business size and needs. Below is a breakdown of which plan may suit you best. - **Small businesses** often manage fewer end users and have smaller MSP or IT headcounts, requiring fewer concurrent active remote sessions. Therefore, an entry-level Pro or Professional account provides sufficient functionality for these smaller firms.  - **Midsize businesses** with slightly bigger teams will need more capacity requirements for Splashtop or more nuanced features such as custom reports and asset types. In this case, the Growth and Power tiers are better suited for MSPs of this size, and in the case of IT users, the Expert and Master plans.   - **Large enterprises** with heavier usage requirements, security provisions, and needing much more dedicated customer support are likely to benefit most from Atera’s most comprehensive plans, Superpower for MSPs or Enterprise for IT management users. ## FAQs How does the Atera free trial work? Atera offers a 30-day free trial of any of its plans. So, if you want to see if the Master plan is the best option for your business, you can try it for 30 days without providing any payment details. If at the end of the 30 days you want to keep that plan, you’ll need to pay the appropriate subscription fee. How does Atera’s pricing model help IT professionals level up? Atera’s pricing plans are per person, meaning that a small IT team can just pay for the people on that team and the plan that has the features that they need. As that team grows, IT teams can add more users to their Atera plan at an additional cost. They can also upgrade their plan at any time to augment the available features, expanding the services they can offer to their user base. Can I mix and match between billing cycles? For users who pay monthly, you may be able to upgrade and downgrade your plan every month. However, users who pay annually would have to pay the upgrade fee for the rest of that billing cycle. For example, if you upgraded from Professional to Expert two months into the annual billing cycle, you would need to pay for ten months of Expert at that point. How much does Atera cost per person? Atera starts at $149 per technician, per month for IT teams or $129 per technician, per month for MSPs when billed annually. This cost increases for users who want to pay monthly or who need more feature-rich plans. Does Atera have a free version? Currently, Atera does not offer a free version of its platform. However, there is a full-feature 30-day trial so software buyers can find out if this platform is suitable for them before making a financial commitment. How much is Atera Copilot? Atera Copilot is an additional AI-powered assistant that falls outside the usual subscription cost. Atera does not publish the price for this and buyers must contact their sales team for more information. How many devices can you have on Atera? There are no limits on the amount of devices supported by Atera. A single technician can use Atera to monitor any number of devices, on-site or remote. What is the difference between Atera Copilot and AutoPilot? Atera offers various AI-powered features including Copilot and AutoPilot. AutoPilot is the name for the autonomous AI-powered tasks that run in the background. Copilot is a chargeable service that provides an AI assistant for command-based tasks. #### Methodology 1. This product information came from Atera's own online content in June 2025, including the product's website and its social media channels. 2. Our research team identified these features from the vendor website (as of June 12th, 2025) based on their analysis of what users find valuable or expect from customer engagement software. This list is not exhaustive. For additional features, refer to the vendor’s website. 3. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. [David Jani](https://www.capterra.com/resources/author/david-jani/) David Jani is a content analyst at Capterra. With a background in tech journalism, public relations, professional training, and marketing, he uses his extensive experience to investigate small business technology trends, with a focus on marketing and cybersecurity, to provide timely, actionable insights for small and midsize businesses. David’s research and analysis is informed by more than 150,000 authentic user reviews on Capterra and nearly 3,000 interactions between Capterra software... [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul Sharma is a content editor at Capterra with expertise in curating content for various niches, including SaaS, digital marketing, and search engine optimization. With over half a decade of experience in content writing and editing, Parul has the expertise to simplify complex terms into engaging, valuable content for targeted audiences. She completed her graduation and post-graduation in English literature from Delhi University and was awarded the Dr. Asha Sahni Memorial Award for being the... Related reading Table of Contents - [Overview of Atera pricing](#overview-of-atera-pricing) - [Atera pricing at a glance](#atera-pricing-at-a-glance) - [Feature differentiation between Atera pricing plans](#feature-differentiation-between-atera-pricing-plans) - [Detailed breakdown of Atera pricing plans](#detailed-breakdown-of-atera-pricing-plans) - [What users say about Atera pricing](#what-users-say-about-atera-pricing) - [Total cost of ownership](#total-cost-of-ownership) - [Choosing the right Atera pricing plan](#choosing-the-right-atera-pricing-plan) - [Is Atera worth it?](#is-atera-worth-it) - [FAQs](#faqs)