# Device42 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Device42 the right IT Asset Management solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144214/Device42/reviews --- Device42 4.8 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Device42 Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews mk myeong hyeon k engineerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “It effectively offers a comprehensive overview of server communication, thereby providing valuable insights into the overall system architecture.“ November 12, 2023 DV Dinco V CMDB AdminComputer Games, 10,001+ employeesUsed the software for: 1-2 years. “Sometimes is confusing for several users to know what is the best way for reports.“ September 13, 2023 BC Brian C Information Security EngineerFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “The data which is collected and presented, in an intuitive and accurate manner, by Device42 provides key functions for all the IT hats I wear, including Asset Management, Data Center Operations, and Information Security.“ September 21, 2022 Fs Francois s Sr Infrastructure ManagerComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “not possible to use and external database.“ September 7, 2022 mk myeong hyeon k engineerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “The provision of support is truly exceptional and proves invaluable in addressing inquiries of varying magnitudes.“ November 12, 2023 Geraldo M Senior Manager, IT Infrastructure and Cloud OperatioonsFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Device42 provide a great deal of visibility and help us in many process throughout the org.“ September 28, 2022 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Geraldo M. Senior Manager, IT Infrastructure and Cloud Operatioons Financial Services Used the software for: 1-2 years ### "Device42 give you great insights and control over your infrastruccture." September 28, 2022 5.0 From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. Pros It's easy to set-up and get up-and-running in days with a close-to-perfect coverage Cons It can be overwhelming for some folks, but the customer success team is great in covering that. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Automation needs. Review Source IO Ifediora O. CMDB Manager Education Management Used the software for: 2+ years ### "A Valuable CMDB Tool for Asset Discovery and Management" May 25, 2026 4.0 Overall, my experience with Device42 as a CMDB tool has been excellent. I believe my organization is getting great value for money compared to other costly CMDB tools available on the market. Pros What I like most about Device42 is its strong automated discovery, accurate CMDB visibility, and clear dependency mapping. It helps reduce manual effort by automatically discovering infrastructure assets and relationships, while giving IT teams a centralized view of on-prem and cloud environments. Its ease of use, visualization, asset management, and integration capabilities make it especially valuable for maintaining an accurate CMDB and supporting operational decision-making. Cons A few. Given that it is a relatively new tool in the market, there are capabilities it does not have, like under the Device Ignore Rules feature, there is no option to exclude devices based on their aliases. Sometimes, it takes a while for a much-needed feature to be introduced. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Flexibility, cost, stronger infrastructure discovery and dependency mapping, and better CMDB data accuracy. Review Source VR Verified Reviewer Senior Application Architect Computer Software Used the software for: ### "Admittedly I have little experience with this software" April 10, 2018 3.0 We never went past the review process. It just wasn't bringing what we needed to move forward. I Pros They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department. Cons The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture. Review Source Response from Freshworks May 30, 2018 Hello- Sorry for the late response and thank you for the feedback. We recently released a new version with a new UI and a new reporting engine that should help fix a lot of the cons you posted. Please see the blog post below and if you'd like to setup another free trial please let us know and we'll be glad to set that up and get you on the phone with an engineer. https://www.device42.com/blog/2018/04/device42-gets-a-new-look-in-milestone-release-v15/ VR Verified Reviewer Director, IT Education Management Used the software for: 2+ years ### "D42 is a comprehensive and well developed small market solution" September 22, 2022 5.0 Very positive. We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations. Pros Easy installation, configuration, and ongoing management. Cons modular licensing for various components Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Device42 Cost overall. API functionality. Elevations and mapping features. Review Source VR Verified Reviewer Infrastructure Engineer Financial Services Used the software for: 2+ years ### "One of the best DCIM platforms out there with an API that allows great possibilities" May 21, 2018 5.0 This has become a tool to nearly everyone in the organization. It has allowed us to keep track of a very dynamic environment and ultimately improved user workflows. These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business. Pros One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements. Device42 also offers a one-stop-shop for all things DCIM, a robust IPAM, Password management, and additional add-ons such as power monitoring that has ultimately helped improve our workflow and organizational capabilities. Their auto-discovery tools are quite in-depth at pulling information from our devices. Cons With all software, there will be bugs and issues to workout, but Device42's willingness to tackle and improve upon their platform constantly is what keeps us coming back. Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped. Review Source VR Verified Reviewer Network Operations Telecommunications Used the software for: 1-2 years ### "Easy to access, easy to use - means network documentation stays up to date. " November 22, 2017 5.0 The software helps us keep track of our off-site colocations. We can track rack information, including what devices are where, power loads, and physical connectivity to each device and through patch panels. Pros Having information about our remote rack space documented and easily accessible has been a boon, especially when we need to request 3rd party remote hand to make simple changes for us. I think last month we needed a small change, and I was able to pull out Device42 and follow a set of cables through 2 patch panels in order to provide precise instructions on cable changes I wanted completed by the technician providing the remote hands. Cons We are currently primarily using Device42 to track remote sites on how things are situated in racks and how everything is interconnected at the site. One thing I feel they could improve for the future is the extraction of physical connectivity information from their software. I would love to be able to see a full holistic view of the physical interconnections throughout one room, or a building. At the moment its easy to bring up interconnections on a single device, or a single rack, but nothing on a grander scale. I've spoken with support and they said they'll mention this to development to see if this is on the road map. Review Source VR Verified Reviewer IT Specialist Oil & Energy Used the software for: 1-2 years ### "Best value DCIM with open API. Solid customer support." August 6, 2018 5.0 Pros For us, Device42 is really one of the best data center infrastructure management platform out there in terms of flexibility. It’s extensive RESTful API offers wonderful possibilities and has allowed us to integrate into our internal systems as well as a number of other areas in our organization including VMware vRealize Automation It’s a highly accessible inventory and asset management application that offers a lot of functionality with minimal hassle and a reasonable cost. And the best part is it just keeps getting better with every iteration. Cons At the moment, bringing up connections on a single device or rack can be done easily without a hitch, but we’d like to see more of it in a much larger scale. Their customer support has been really good though in addressing all other issues and they promised to get back to us if this gets included in development. Review Source VR Verified Reviewer Senior Data Center Engineer Financial Services Used the software for: 2+ years ### "Excellent support, solid platform with a real future in the DCIM World" November 20, 2017 4.0 Pros I have used several of the DCIM offerings out there nowAn excellent tool for those users tired of being stuck within the confines of a closed off product. The flexibility Device42 offers their customers is hands down the best in the market. With the offering of an API, we have been able to integrate Device42 into numerous areas of our company, and internal systems. If your tired of closed systems that require tons of support, or those that can nickle and dime to with add-on features...then Device42 is for you. See something missing, simply present it to them, as their DEV team works directly with the customers to help them get what they need. Review Source Jeff C. Senior Information Systems Engineer Real Estate Used the software for: 1-2 years ### "Great ITIL Software" August 24, 2018 4.0 It has improved our level of service and support to our end users because of the ease of finding information quickly. Pros One of the most comprehensive software packages I have used to track IP's, inventory, network and server information. Great search capabilities. Cons It took a little bit of a learning curve to figure out the best way to enter my data. Once I got that down it was OK. Review Source EW Ernest W. Sr Infrastructure engineer Leisure, Travel & Tourism Used the software for: 2+ years ### "Best Find in a while!" April 15, 2019 5.0 Great experience and would recommend to anyone in need of asset tracking. Pros Easy to use, if you need a feature just request it and they usually get right to it, and customer support very responsive! Cons Had to build new VM for upgrade! This took some time, and a little help from CS, i had to go to a certain version, then upgrade to the new, a little confusing! Review Source BC Brian C. Information Security Engineer Financial Services Used the software for: 6-12 months ### "Cross-Discipline Usefullness" September 21, 2022 5.0 Pros The data which is collected and presented, in an intuitive and accurate manner, by Device42 provides key functions for all the IT hats I wear, including Asset Management, Data Center Operations, and Information Security. Cons Feature-rich environment can be daunting, but that is also why I decided on D42. Review Source JC John C. Tools Engineer Used the software for: 2+ years ### "Great customer support" March 12, 2018 5.0 We were able to get our CMDB up-to-date very quickly. The asset management team is very happy. Pros Extremely quick responses and resolutions from support team. Auto-discovery features have proven to be very useful for us to quickly gather lots of information regarding our environment. Very granular reporting features keep our users happy. Cons Although I understand why it's this way, it is annoying not having the ability to drop to a command prompt on the main system or the remote collectors. However, I believe they may attempt to engineer a solution for this soon. Review Source UU Uri U. Pricipal Engineer Computer Software Used the software for: 2+ years ### "Device42 is THE CMDB!! look no further!" March 22, 2019 5.0 We use Device42 as the source of truth for our automation deployments. Pros Simple, clean and it has API functions that allow us to access the information on any platform. Cons It does not have mobile app access and the site is not optimized for any portable devices. Review Source AP Alvin P. System Engineer Used the software for: 6-12 months ### "A learning experience and rewarding once I was able to maneuver through the portal." April 10, 2018 5.0 Asset management features. Pros The software allowed me to easily import our Excel data into the software. This saved me a lot of time and allowed me more time to focus on my other daily duties. Cons What I dislike about the software is that there are so many steps to complete a task. For example, if we have a device to install, cable and place in production. There are different windows or separate Excel (if it's a bulk) spreadsheet to complete the task. Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs. It showed over 600 VLANs, we have less than 50 VLANs. It basically counted for every switch port that had a VLAN label. Review Source mhK myeong hyeon K. engineer Computer Software Used the software for: 6-12 months ### "device42 pros and cons" November 12, 2023 5.0 Pros The provision of support is truly exceptional and proves invaluable in addressing inquiries of varying magnitudes. This particular tool proves to be highly beneficial when seeking to comprehend the intricate interdependencies between applications and servers. It effectively offers a comprehensive overview of server communication, thereby providing valuable insights into the overall system architecture. Offers assistance in resolving installation and operating system identification challenges. One can effectively utilize a significant amount of information without necessitating the initial deployment of agents. Cons The present iteration of this program exhibits certain limitations. On occasion, it necessitates the utilization of manual procedures, which can prove to be arduous and time-consuming. Review Source VR Verified Reviewer Sr. System Lead Retail Used the software for: 1-2 years ### "CMDB that works " April 30, 2019 5.0 Suppot has been top noch Pros IT was fast to deploy and run discoveries. Very Fast to be up and running Cons Scans can be an issue based on the size of the org. Might take some time to dial in. Review Source KC Keith C. System Administrator Used the software for: Less than 6 months ### "Device42 has given us a great feature set, fantastic support and was overall easy to implement." December 21, 2017 5.0 Ease of use, great support, full use of features, great site documentation. Pros After trialing many different asset solutions, Device42 was by far superior. It came with a lot unique functionality we were looking for such as SAML, Jira Integration, workflows etc. What really made my life easier though was their thorough documentation on everything and their very timely and knowledgeable support. Their support was fantastic throughout the implementation process and always addressed issues expediently. I deal with many organizations support for various solutions we have and D42 definitely stands out for quality. I would definitely recommend their solution based on the above. Cons This isn't really a con but currently they only have an On-prem option. Overall though hosting it hasn't been much work involved. Review Source DB Dirk B. Network Architect Chemicals Used the software for: 1-2 years ### "Great and versatile DCIM tool!" June 14, 2018 5.0 This software helps us streamlining processes and getting our documentation up to date. Pros Lots of functionalities are well packed together in a single tool. Buildings, rooms, racks, devices are nicely linked together and can give a visualization of all the components (Room overview, rack layout, ...) We're using the datacenter inventory module and the centralized password database. It takes a while to get all information in the tool, but once it's in there, it can easily be retrieved or changed if ncessary. Cons RBAC could be improved The update process could be simplified with automatic downloads and scheduled installations Review Source RS Rajesh S. Network Engineer Computer & Network Security Used the software for: 1-2 years ### "Device42 Review" May 2, 2019 5.0 excellent Pros Autodiscovery of devices and simple and intutive user interface Cons No support to auto discover ucs servers Review Source H-J Hindi - J. It country head Banking Used the software for: I used a free trial ### "Device 42" March 22, 2019 5.0 Pros Easy to use and have multiple choices for scanning all platforms Cons Application mapping and impact it’s a little complicated tree Review Source BR Bondada R. Technician Network Operations Airlines/Aviation Used the software for: Less than 6 months ### "very helpful tool for network and IT asset management" May 26, 2026 5.0 very useful for asset management and easy to use but as per my opinion, it lacks scalability and other complex capabilities Pros Device42 is a very effective network and IT asset management tool. It’s easy to use and helps manage networks, infrastructure, and assets from a centralized platform with good visibility and tracking capabilities. Cons There are comparatively fewer features than other network management tools, and the platform currently lacks the scalability and advanced capabilities needed for larger or more complex environments. Review Source RR Rithik R. Chief Operating Officer Biotechnology Used the software for: I used a free trial ### "Chief Operating Officer" May 26, 2026 5.0 Pros It helped us effectively track change requests, monitor evaluations and long-running processes, identify risks early, and streamline overall IT operations. Overall, it’s a very strong and reliable IT management tool. Cons Not very intuitive user interface, sometimes gets very confusing to navigate and very less features for the pricing Review Source AW Atiradh W. Chief Technology Officer Marketing and Advertising Used the software for: Less than 6 months ### "Chief Technology Officer " May 26, 2026 5.0 Pros Finest tool for tracking IT assets, very easy to onboard and get started and with a very affordable pricing. Cons Very less features but this is enough for a small to mid organisation and below par support experience. Review Source JD James D. Sr. Program Manager Computer Games Used the software for: 2+ years ### "A great CMDB tool" March 15, 2023 5.0 Overall the partnership with Device42 over the past 3 years have been great. The operations support for the product is a simple process and ongoing support from the sales team is also good. Pros The product met all of our requirements for a CMDB. The Device 42 team provided great support during our proof of concept testing and implementation. The implementation was not as complex compared to other enterprise CMDB tools. Ongoing support from our D42 team is great. We also have met with their product team to provide feedback for future features and enhancements. Cons We are looking forward to Device42 to continue to enhance the dashboards and advanced reporting tool. Reason for choosing Device42 Device42 met all of CMDB requirements, ease of use for the user interface, "out of the box" reporting and advanced reporting and licensing model. The additional key fact was the support model which Device42 provides. Review Source DV Dinco V. CMDB Admin Computer Games Used the software for: 1-2 years ### "Great tool for IT Inventory Management and CMDB" September 13, 2023 5.0 Pros Automation and Integration is what I consider is the most important. We have created multiple integration with other tools that allow us to have IT information in one single place. Cons \- One thing I think should be improved is the customization of discovery. It would be very useful if we can modify what is being discovered by autodiscovery and agents, not only device technical information but bussiness related information.- Other thing is the difference between the different ways of reporting, for example, we don't get the same results from Devices table export, Classic and Advanced reports, and DOQL queries. Sometimes is confusing for several users to know what is the best way for reports. 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