# Device42 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Device42 Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/144214/Device42 --- # Device42 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Device42 ## What is Device42? Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes. ## What is Device42 used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[CMDB](https://www.capterra.com/cmdb-software/)[Data Center Management](https://www.capterra.com/data-center-management-software/) Top alternative Featured Overall rating Based on 63 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $20 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Device42?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Device42) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Device42 4.8 (63) VS. [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20 Per User, Per Year Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (63) Ease Of Use 4.2 (753) Value For Money 4.9 (57) Value For Money 4.3 (534) Customer Service 4.9 (59) Customer Service 4.3 (544) ## Device42 alternatives [4.5 (723)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) [4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/254088/ServiceNow/) ## FAQs about Device42 Overview ### What problems does Device42 solve? Device42 solves poor visibility across servers, networks, racks, IP space, software licenses, and application dependencies by automating discovery and centralizing inventory, DCIM, and CMDB data. IT operations, infrastructure, network, and change management teams use it to speed migrations, troubleshoot connections, audit assets, track certificates, and reduce manual documentation. Answer based on 42 reviews Overview ### Which roles and teams benefit most from Device42? Device42 is most used by infrastructure, network, systems, and data center teams that need accurate asset discovery, dependency mapping, and CMDB management. IT operations, help desk, and architecture leaders use it to track hardware and software, support migrations, improve troubleshooting, and maintain visibility across complex environments. Answer based on 59 reviews Overview ### What company size and industries is Device42 built for? Device42 is built mainly for enterprises, which make up 60% of reviewers, especially in Information Technology and Services at 24%. It is intended for organizations needing a single source of truth across one or multiple data centers and hybrid IT environments, with additional adoption among Financial Services at 14% and Computer Software at 8%. Answer based on 59 reviews Features and Usability ### What are the key features of Device42? Device42 includes core IT asset management features like asset tracking, inventory management, and CMDB, plus differentiators such as device auto discovery, rack elevations, and relationship mapping for data center views. Reviewers also highlight REST API access, data import/export, reporting, and role-based permissions for controlled remote information access. Answer based on 42 reviews Pricing ### How much does it cost and what fees or limitations are included? Device42 starts at $20 per user per year for the Standard plan, billed annually per device. The Premium plan costs $36 per user per year. A free version and free trial are available. Add-on Modules like Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine are listed separately. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does Device42 integrate with? Device42 integrates with Chef Enterprise Automation Stack for automation, Confluence and Jira for documentation and issue tracking, ServiceNow and Zendesk Suite for IT service management, and Zapier for app connectivity. These integrations cover core workflows across infrastructure, support, and operations teams. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Device42? Device42 is generally quick to learn for IT admins, asset teams, and technical users, with live online sessions, webinars, and documentation available for training. Reviewers describe a small learning curve and fast setup for core tasks, while teams handling complex discovery, scans, or detailed workflows may need more time and support. Answer based on 14 reviews Getting Started and Support ### What customer support options does Device42 offer, and how do users rate the experience? Device42 offers phone support and chat. Users generally describe support as responsive, helpful, and persistent, with quick answers during setup, troubleshooting, and feature requests. Several mention live assistance and follow-through until issues are resolved, though some say complex problems or development-related fixes can take longer. Answer based on 42 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 4.9 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Asset Tracking 5.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Configuration Management 4.6 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services Change Management 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Data Visualization 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Graphical representation of data IT Asset Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Device42 63 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Configuration Management Database A way to visually represent data where different categories of items are marked with different colors Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Provide online support for your customers through live chat or help desk functionality Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Track and manage task relationships and dependencies Automatically scan the network for devices and take pre-defined actions upon discovery Assemble applications and processes by dragging over and arranging pre-built components Mapping model in which the network map is organized and visualized as a tree-like structure Analysis of impact/effect on IT services and other business processes Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Track and organize the number of licenses available to the organization Mapping model based on the geographic location of users Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Export a map or layout to share Observe and track the demand, usage, progress or quality of a system, product, or user Two-way actions and communication between multiple users in real time Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Creating a target map or mapping model that meets the needs and requirements of a user, network, or workflow Install software updates and bug fixes remotely Monitoring and measurement of relevant metrics to assess the performance of IT resources Organize and manage all processes/procedures involved in purchasing goods and/or services Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Creating relationships between different IT assets to define their status and dependencies in a network Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set & manage permission levels based on user roles and restrict access to only authorized individuals Dynamic maps that update whenever network changes are made Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track the availability time for a designated network or website over a given period of time Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. 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Features 4.7 (63) 4.7 Based on 63 reviews ## Pricing Value for money 4.9 (57) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/144214/Device42/pricing/) Free $0.00 It includes: - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - REST API Integrations - Secure Password Vault - SSL Certificate Management Standard $20.00 Per User,Per Year It includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - SSL Certificate Management Premium $36.00 Per User,Per Year It includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - Software License Management - SSL Certificate Management Value for money 4.9 (57) 4.9 Based on 57 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Chef Enterprise Automation Stack](https://www.capterra.com/p/170467/Chef/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (59) 4.9 Based on 59 reviews ## User reviews Overall rating 4.8 Based on 63 reviews Filter by rating 5(55) 4(6) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent RR Rithik R. Chief Operating Officer Biotechnology ### "Chief Operating Officer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 26, 2026 Pros It helped us effectively track change requests, monitor evaluations and long-running processes, identify risks early, and streamline overall IT operations. Overall, it’s a very strong and reliable IT management tool. Cons Not very intuitive user interface, sometimes gets very confusing to navigate and very less features for the pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Atiradh W. Chief Technology Officer Marketing and Advertising ### "Chief Technology Officer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 26, 2026 Pros Finest tool for tracking IT assets, very easy to onboard and get started and with a very affordable pricing. Cons Very less features but this is enough for a small to mid organisation and below par support experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Bondada R. Technician Network Operations Airlines/Aviation ### "very helpful tool for network and IT asset management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 26, 2026 very useful for asset management and easy to use but as per my opinion, it lacks scalability and other complex capabilities Pros Device42 is a very effective network and IT asset management tool. It’s easy to use and helps manage networks, infrastructure, and assets from a centralized platform with good visibility and tracking capabilities. Cons There are comparatively fewer features than other network management tools, and the platform currently lacks the scalability and advanced capabilities needed for larger or more complex environments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IO Ifediora O. CMDB Manager Education Management ### "A Valuable CMDB Tool for Asset Discovery and Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 25, 2026 Overall, my experience with Device42 as a CMDB tool has been excellent. I believe my organization is getting great value for money compared to other costly CMDB tools available on the market. Pros What I like most about Device42 is its strong automated discovery, accurate CMDB visibility, and clear dependency mapping. It helps reduce manual effort by automatically discovering infrastructure assets and relationships, while giving IT teams a centralized view of on-prem and cloud environments. Its ease of use, visualization, asset management, and integration capabilities make it especially valuable for maintaining an accurate CMDB and supporting operational decision-making. Cons A few. Given that it is a relatively new tool in the market, there are capabilities it does not have, like under the Device Ignore Rules feature, there is no option to exclude devices based on their aliases. Sometimes, it takes a while for a much-needed feature to be introduced. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Flexibility, cost, stronger infrastructure discovery and dependency mapping, and better CMDB data accuracy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH myeong hyeon k. engineer Computer Software ### "device42 pros and cons" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 12, 2023 Pros The provision of support is truly exceptional and proves invaluable in addressing inquiries of varying magnitudes. This particular tool proves to be highly beneficial when seeking to comprehend the intricate interdependencies between applications and servers. It effectively offers a comprehensive overview of server communication, thereby providing valuable insights into the overall system architecture. Offers assistance in resolving installation and operating system identification challenges. One can effectively utilize a significant amount of information without necessitating the initial deployment of agents. Cons The present iteration of this program exhibits certain limitations. On occasion, it necessitates the utilization of manual procedures, which can prove to be arduous and time-consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Dinco V. CMDB Admin Computer Games ### "Great tool for IT Inventory Management and CMDB" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2023 Pros Automation and Integration is what I consider is the most important. We have created multiple integration with other tools that allow us to have IT information in one single place. Cons \- One thing I think should be improved is the customization of discovery. It would be very useful if we can modify what is being discovered by autodiscovery and agents, not only device technical information but bussiness related information.- Other thing is the difference between the different ways of reporting, for example, we don't get the same results from Devices table export, Classic and Advanced reports, and DOQL queries. Sometimes is confusing for several users to know what is the best way for reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD James D. Sr. Program Manager Computer Games ### "A great CMDB tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 Overall the partnership with Device42 over the past 3 years have been great. The operations support for the product is a simple process and ongoing support from the sales team is also good. Pros The product met all of our requirements for a CMDB. The Device 42 team provided great support during our proof of concept testing and implementation. The implementation was not as complex compared to other enterprise CMDB tools. Ongoing support from our D42 team is great. We also have met with their product team to provide feedback for future features and enhancements. Cons We are looking forward to Device42 to continue to enhance the dashboards and advanced reporting tool. Reasons for choosing Device42 Device42 met all of CMDB requirements, ease of use for the user interface, "out of the box" reporting and advanced reporting and licensing model. The additional key fact was the support model which Device42 provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Ken J. IT Infrastructure Specialist Mechanical or Industrial Engineering ### "Excellent product for IT Infrastructure device and asset documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2022 Pros \- Automated discovery - Customization - Responsive support team Cons The GUI was a bit cumbersome when manually editing switch ports, but there are some great import/export tools to work around that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Geraldo M. Senior Manager, IT Infrastructure and Cloud Operatioons Financial Services ### "Device42 give you great insights and control over your infrastruccture." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. Pros It's easy to set-up and get up-and-running in days with a close-to-perfect coverage Cons It can be overwhelming for some folks, but the customer success team is great in covering that. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Automation needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NJ Nick J. IT Support Supervisor Telecommunications ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2022 Been a great product and overall experience. Pros Setting up the server and the scans, and it handles itself. Being able to track users, the machines they use and software they have installed has been very helpful. Cons At times it doesn’t know how to categorize some laptops. The software really struggles to know how to label a Surface Pro. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144214/Device42/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ServiceNow vs Device42](https://www.capterra.com/compare/144214-254088/Device42-vs-ServiceNow)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)