# Craftybase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Craftybase the right Manufacturing solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144117/Craftybase/reviews

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Craftybase

4.6 (245)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Reviews of Craftybase

Ease of use

4.3

Customer Service

4.7

## Pros and Cons in Reviews

RR

Rebecca R

OwnerArts and Crafts, Self-employedUsed the software for: 1-2 years.

“It makes managing material and product inventory so easy, helps me track my consignment locations, and allows me to bill out craft events without stress.“

January 21, 2026

SA

Sheridan A

Business ownerArts and Crafts, Self-employedUsed the software for: 6-12 months.

“Also, a tick off system, there’s no way to know what manufacturers have been made or not as you have to give them todays date to even take the product out of stock, this leads me to pen and paper for every manufacturer I need to make that day.“

August 2, 2025

MM

Michelle M

FounderRetail, Self-employedUsed the software for: I used a free trial.

“I will update my review once I have all of my data entered and can really start seeing how it helps me save time tracking costs and inventory“

January 5, 2026

LA

Lina A

Logistics ManagerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years.

“I struggled a little with the bulk update functionality when I needed to change currencies as I wasn't very familiar with using CSV files.“

March 5, 2026

JF

JOHN F

Director BakerFood Production, Self-employedUsed the software for: Less than 6 months.

“From stock control, product traceability for compliance, costing and making life easier, I'd say Crafty base is best even for a smal, newl bakery such as mine“

April 2, 2026

Lanae R

OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years.

“This software is really focused on crafters and so I often have to go elsewhere for keeping track of formulating details, some of the calculations and taking notes about each manufacture is a little bit challenging.“

August 3, 2025

MD

Marilyn D

Sole proprietorArts and Crafts, Self-employedUsed the software for: 1-2 years.

“I converted from an excel- based spreadsheet system and Craftybase saves me so much time and headache when calculating cost of my products and keeping track of my inventory. Whenever I have an inquiry about anything, someone always gets back to me quickly.“

August 1, 2025

Anthony H

OwnerLuxury Goods & Jewelry, Self-employedUsed the software for: 6-12 months.

“The biggest drawback for me is that Craftybase doesn’t yet sync with all of my e-commerce platforms, which means I still have to enter some data manually.“

August 5, 2025

## Showing most helpful reviews

Showing 1-25 of 245 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Pete C.  
COO  
Alternative Medicine  
Used the software for: 1-2 years

### "Craftybase provides me with everything I need and is really easy!"

August 1, 2025

5.0

My overall experience with Craftybase has been great. The learning curve for the system was very fast and it was very easy to figure out how I should set up my recipes, products, and manufactures.

Pros

Craftybase is able to keep accounts of my purchase orders, inventory and manufactures. It is also very flexible in allowing me to make manual adjustments when needed. I can always count on craftybase to keep records of my ongoing product costs and inventory counts.

Cons

I would like to be able to create Purchase Orders to send to vendors directly from inside of Craftybase. It would allow my order emails to be more standardized.

Reason for choosing Craftybase

Craftybase integrates well with many platforms

Review Source

CM

Carmen M.  
Owner  
Printing  
Used the software for: 2+ years

### "Great ERP and manufacturing solution for makers!"

May 13, 2026

5.0

Overall, I think the software is effective and it does what I need it to do. I love that I can manage inventory and create recipes to help track costs associated with custom products. It also shows you the the cost involved so you know if you are charging enough.

Pros

I love the support and functionality of the software. It's the best I've found for makers as far as an ERP system.

Cons

I'd like to see a little more control given when it comes to deleting or merging products in bulk. I'd also like it if we could exclude some items from being imported from sales channels so if you wanted to have drop shipped items, they do not get pulled into your products section. They're constantly updating the software so hopefully this will be something in the near future.

Switched from

[Inventoria](https://www.capterra.com/p/187122/Inventoria/)

Support was non-existent at the time we used them. You had to use Slack and even we we used it, they were slow to respond. Also, too many bugs with their software.

Review Source

SG

Stephanie G.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Wish it had a few more features"

November 24, 2025

3.0

Overall it's been an improvement over Soapmaker and I like being able to assign projects and check things from home. Support has been fairly responsive and helpful. Setup took a lot of time and some of my employees haven't liked how long it takes to get their batch paperwork going. Printing is laborious sometimes.

Pros

I do like the capabilities and it being on the cloud. However there are some features that would be helpful. It made my organic inspection easy because I could just easily pull up the batches for my mass balance audit.

Cons

I don't like that when I assign a manufacture it doesn't give any warning about a low-stock component/material. I don't like that I can't easily see what projects have been assigned to what employee. I've love daily email digests that tell me what needs to get on order, what we're getting low on. I'd love to be able to have batch numbers that are just numerical. Right now they're both letters and numbers so I had to get new batch guns for marking my batches. It's laborious to have to change the batch numbers on the guns. I'd love to be able to see what's on hand vs. what the batch will take when I go to assign a manufacture. I'd love a button on the "manufacture's" page where I could pull up an employee's assigned projects and there would be buttons where I could see all "work in progress" "not complete" and "recently completed." Would be nice to receive an email when a batch is marked off as completed. Or if a batch status changes - X employee has started working on X batch. That would be awesome. Would love time trackers for employees so I could accurately track how long a batch is taking.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing Craftybase

Price and Quickbooks is very laborious and dumb

Switched from

[SoapUI](https://www.capterra.com/p/170648/SoapUI/)

I was not using SoapUI I was using SoapMaker Pro 3.0 but it's not on the list here. I switched so i had a cloud-based solution with more features.

Review Source

SK

Sarah K.  
Soap Witch  
Cosmetics  
Used the software for: 1-2 years

### "Amazing basic functionality, customer support, and impressive ongoing improvements"

April 6, 2026

5.0

Overall, I love craftybase. Prior to using it, I was using spreadsheets and magic. Craftybase is a huge improvement to that sort of system, though I still use a little magic.

Pros

Craftybase has vastly improved how easily I can track my materials and product inventory for my soap, candle, and body care product business. I subscribed in 2024. There are a lot of thoughtful details in how you can set up not just recipes, but recipe precursors, that saves me a lot of time and works well with how I make master batches. It's also been great in terms of syncing with my website on woocommerce, and when there have been issues (probably entirely due to woocommerce), customer support has been so responsive and even followed up down the line to see if the issues have gotten better. Plus, they've introduced improvements in the syncing capabilities with online merchant platforms since I joined craftybase.

Cons

There are still issues in how the products sync with woocommerce, but the team has been really responsive to those and I fully trust fixes are in the works. For example, I use product bundling plugins on my website, and they don't sync properly with craftybase. They don't actually sync properly with woocommerce either haha. So many complex backend issues that I'm sure compete across the different merchant platforms. I've been really impressed with how they handle things.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Because spreadsheets weren't going to be sustainable as I scaled my production up.

Review Source

JF

JOHN F.  
Director Baker  
Food Production  
Used the software for: Less than 6 months

### "How do I feel about Craftbase? Thankful it is there"

April 2, 2026

5.0

Awesome. From stock control, product traceability for compliance, costing and making life easier, I'd say Crafty base is best even for a smal, newl bakery such as mine

Pros

I loved the support the product offers. There is a lot of in product support and lots of instruction but I am a huge overthinker and the email support function was just amazing. It helped me get to grips with things and later on when I had to suspend my subscription due to a health issue that meant I couldnt work, they showed me how to capture and save my data for when i restart. It took me a little time to figure out what product features I needed and again getting me to the right solution I got great support. I had previously used a competitor product mainly because it was free. I was new to baking and software and discovered - as I tried to get reports sorted etc - that I needed a more professional piece of software and Craftybase is it.

Cons

It is a little more complicated than it first looks so read the help sheets and think about structure. SKUs are not compulsory but better you use them . I learn by doing rather than reading so I eventually had to start again with things. But it was no problem to the guys at teh other end of the email! And understanding what the "units" are can be tricky - at least I struggled with that for a while

Switched from

[Bake That Batter](https://www.capterra.com/p/10038252/Bake-That-Batter/)

Bake diary ceased trading; Bake that batter was focussed on home bakers so features like inventory and compliance tracking were not on the development plan when i needed them

Review Source

Janice Q.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Exactly what I was looking for in an inventory management software!"

August 3, 2025

5.0

Overall, Craftybase is exactly what I was looking for when I was wanting to track my inventory and products, and I love that I can set different levels of pricing and see what my profit margin is.

Pros

I love Craftybase because it is so easy to get started. They offer a 2-week free trial, which is basically the amount of time it took to get most of my materials and products entered. It integrates with many other software programs so it is that much easier to keep track of inventory. The pricing is reasonable, and if you can't find your answer in their chat bot, an email will get you a friendly person responding to you within 2 business days usually. They have made some updates on the look of the site, which was much needed, and they are very open to hearing your suggestions on how to make the program work better for you. I have not had many problems with the program, and the few that I have had were handled very well by the customer service department.

Cons

There are a few things that I would like to have as options on the site, but they are very minor (such as: drop-downs for categories, etc) It would also be nice to have the price charged in CAD, but again, a minor thing.

Alternatives considered

[Katana](https://www.capterra.com/p/197171/Katana/)[SKULabs](https://www.capterra.com/p/148441/SKULabs/)

Reason for choosing Craftybase

Pricing, integrations, ease of use, and it was exactly what I was looking for in an inventory software program, where the other ones were missing some elements that I wanted/needed.

Review Source

HH

Heather H.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Worth the cost"

May 11, 2026

5.0

Pros

The ability to easily and accurately track my purchases, orders, materials and products. I tried to do this for with Excel spreadsheets for years and I as constantly struggling to account for extra/missing materials and inventory that was all due to user error on my part. Craftybase is really slick and I won’t go back.

Cons

It’s a bit expensive for my low-volume knitting hobby sales - even though I only do Pro level ($240/yr), I probably only gross 2-4x the subscription cost. Not being able to run more reports at this cost level is sometimes frustrating. And I’m not selling on Etsy any more, doing craft shows, so order tracking is now manual for me.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

It was impossible to be accurate at my skill level - Craftsybase had it all built in.

Review Source

Karin M.  
Owner Operator  
Arts and Crafts  
Used the software for: 1-2 years

### "Small Maker Business in the Real World"

August 2, 2025

4.0

I finally have a program that I don't dread doing my paperwork and helps at tax time with the reports

Pros

As a small maker business, this is easy to use and set up. I love the manual and prompts for inventory. I tried other programs that cost monthly and this is easier and overall cost is scalable.

Cons

Set up was from the beginning. My spreadsheets and other programs didn't translate well. If I use scraps or left overs there is no tracking.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Craftybase

expense and too big for what i needed. Not built for small business manufacturing

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

expense and too big for what i needed. Not built for small business manufacturing

Review Source

Robin C.  
Owner  
Retail  
Used the software for: 6-12 months

### "Best inventory bookeeping software"

August 2, 2025

4.0

Very good inventory product and couldn't keep things straight without it. The cost for this is so much better than other software programs.

Pros

The cost and adaptability after switching from quickbooks. Very helpful customer service to help me make this eork for my needs.

Cons

Needs to smooth somethings about entering repeat info but it is a work in progress and customer service works with you for what ever you need help with.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing Craftybase

Cost and being able to easily switch from quickbooks

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

They discontinued support for the product i was using

Review Source

LB

Leslie B.  
Owner  
Consumer Goods  
Used the software for: 1-2 years

### "Love Craftybase!"

June 4, 2026

5.0

I have had a wonderful experience using Craftybase and will continue using it for my small businesses.

Pros

Perfect for small businesses. The tutorials and help pages are great and the help team is exactly what they should be - helpful! Emails are returned within a timely manner and they are very courteous. The program itself is easy enough to understand once you've gone through the help pages and you can go back and review at any time. The tier pricing is a good value for where you are in your specific business. I'm a big fan!

Cons

I didn't like that you could not change the photo in products/materials/etc., but they upgraded that feature so now you can!

Review Source

RC

Resa C.  
Owner  
Consumer Goods  
Used the software for: 1-2 years

### "Excellent Inventory Management Software"

August 2, 2025

5.0

The cost is reasonable for the time it saves and how effective it is in the management of my business and cost tracking which is helpful in pricing my handmade goods.

Pros

Once it is setup if you stay on top of your inventory and material purchases it sure makes tax time easier to handle.

Cons

The learning curve was big. But once you used the software and really just follow video instructions and the craftybase team is knowledgeable as well

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

That software was not as intuitive as craftybase

Review Source

SS

Sarah S.  
Owner  
Arts and Crafts  
Used the software for: Less than 6 months

### "Needs Improvement, but Still the Best Software I've Used!"

November 14, 2024

4.0

Customer service is great - They are always there to answer my questions and help me out if I'm stuck on something. Also, during my trial period I received an email every day teaching me how to use the software. The user friendliness and the customer service is why I am sticking around!

Pros

I love how user friendly the software is, and how easy it is to track everything. The software has you do a stock take every month to make sure your inventory is on par and adjusts accordingly. Also, there are many reports that can be printed out for various things such as current inventory, current materials, profit and loss statements, etc.

Cons

There are some issues with matching purchases to listings unless you "manufacture" the items for you listings. I tie a purchase to a listing but it doesn't change the stock level until I "make" it, but I buy some things already pre-made so that can be a little redundant. Also, I wish the software would tie in the fees and shipping to each item so I can see actual net profits for each item.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Craftybase

Quickbooks was way too complicated for my needs

Review Source

RT

Raven T.  
Owner  
Retail  
Used the software for: 2+ years

### "Amazing for 5+ years, still great features but pricing is not worth it."

August 8, 2024

5.0

The staff is friendly and helpful. If you are a very small business starting out it will be worth it for you. Scaling up is difficult though because they overcharge now.

Pros

I think it has many perks for handmade vendors who are small - it's tough to scale up but until you do, the recipes feature is perfect for keeping track of components. and the platform is really user friendly and designed well.

Cons

Quality is amazing, but pricing not so much. For many years it was reasonable but recently they raised it too high and the benefits do not equal the pricing increase. I have been with them for so long that moving at this point is difficult, and requires inventory counts and closing my shop to move it over, so I have yet to move. I felt like legacy clients had quite a shock when the price went up x5 (literally my price went up that much without exaggeration). It is tough to recommend to people I know because once you do the work to enter all your items and create the recipes, moving it when they can raise prices unexpectedly is why most people do not trust subscription-based services.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

The ability to use components to keep an accurate count on inventory

Review Source

RR

Rebecca R.  
Owner  
Arts and Crafts  
Used the software for: 1-2 years

### "Great Program"

January 21, 2026

5.0

Craftybase has been an absolute game-changer for my small, witchy craft business. Their customer service is always on point—whether I have a general question or run into a technical issue, they’re friendly, helpful, and incredibly quick to respond.

Pros

The program itself is amazing. It makes managing material and product inventory so easy, helps me track my consignment locations, and allows me to bill out craft events without stress. Everything feels intuitive and thoughtfully designed for makers.

Cons

At this time, my only real challenge is around returns and exchanges. There isn’t currently an option within orders to process a customer return or exchange. I’ve tried using negative adjustments as a workaround, but it doesn’t fully capture the transaction the way a true return or exchange feature would. Similarly, on the purchasing side, there isn’t a way to create a vendor credit memo or process a refund for materials that were returned. Having built-in return, exchange, and credit memo functionality—for both customers and vendors—would make the system even more complete and eliminate the need for workarounds.Overall, this is a minor gap in an otherwise excellent program.

Review Source

Response from Craftybase

January 28, 2026

Thank you so much for taking the time to share your experience! Hearing that Craftybase has made life easier for your witchy craft business means the world to us. Managing all those materials, products, and events can feel like herding cats, so knowing you’ve found some calm in the chaos with Craftybase is exactly why we do what we do. You’re spot on about the gaps around returns, exchanges, and vendor credits. I can share they are on the roadmap, so I've ensured your vote has been recorded and we'll be in touch directly when we have news to share. And thank you for the kind words about our support crew. Friendly, fast help is what we’d want for our own business, so that’s what we aim to deliver every single time.

LM

Lynne M.  
Owner Designer Creator  
Retail  
Used the software for: 2+ years

### "Highly Recommend - The easiest materials, products, process & management & reporting program "

August 22, 2025

5.0

Everyone at Craftybase are only too happy to help & are very knowledgeable. It does have everything I could want in a program to account for every aspect of my business. I'll happily recommend this to anyone needing to keep track of everything.

Pros

I've been using Craftbase for many years now & have found it so useful with everything I need to track. From adding purchases for matierials, adding products etc, I can keep track of everything associated to my business, process & production management accounting etc. There are also many different reports you can run. Even though I'm in the UK with a different time zone, I always receive very prompt replies from Customer Support with solutions to my queries.

Cons

I honestly can't think of anything negative about Craftybase & will continue using it for years to come.

Review Source

SR

Summer R.  
Owner  
Wholesale  
Used the software for: 2+ years

### "Good Platform for Crafters"

August 1, 2025

5.0

Easy to use. Good platform for crafters. Staff is very responsive and always address bugs or issues.

Pros

Easy to use to create products, recipes, track purchases, manage inventory and orders. It also offers many reports like Profit & Loss, Customers, Orders, Material, Manufacture & Product Tracking.

Cons

The monthly subscription is a bit pricey especially with the exchange rate to CAD. I'm sure the order imports are streamlined on the US version, but in Canada, I wish I had the ability to edit imported order prices or an editable exchange rate feature would be added. The exchange rate is assumed when the order is imported, but it's not accurate to what the actual payouts are, so I end up having to copy my order to be able to edit prices and delete the imported version.

Review Source

RH

Rebecca H.  
Owner  
Retail  
Used the software for: 2+ years

### "My Love for Craftybase!!"

August 2, 2025

5.0

Between all of the features: keeping track of purchases, orders, inventory, recipes I’m not sure where to begin. Also when I have an issue, they are an email away.

Pros

The recipes are amazing, it figures out my COGS, helps me determine pricing for wholesale and keeps track of my spending.

Cons

The tracking of consignment better and not being able to put enter in a deposit down for wholesale orders.

Review Source

MN

MJ N.  
Slipper Maker and Everything Else  
Apparel & Fashion  
Used the software for: 2+ years

### "Very happy and thankful CRAFTYBASE user"

August 1, 2025

5.0

I’ve been using CRAFTYBASE for 6 years now, and I can’t imagine not having it. I’m so happy I spent the time initially setting it up (it’s a lot of work) but if you do it right it just runs itself. I can’t imagine trying to calculate COGS and manage inventories on my own. And, again, the staff are so helpful and responsive to needs and questions. I feel like I know them.

Pros

What I like most about CRAFTYBASE is how attentive and accessible the staff is. Whenever I’ve had ANY issue, big or small, they quickly respond and work with me until it is solved. I feel that they really care and want you to succeed with your business.

Cons

The only con I can think of is the price — but in the end, even that has been well worth it. The amount of time and aggravation saved over the years is invaluable.

Review Source

DM

Deanna M.  
Business owner  
Retail  
Used the software for: 1-2 years

### "Craftybase - Powerful inventory and organizing database "

April 24, 2025

5.0

I have had a great experience with Craftybase. I started when my business was small, and I am still learning all it has to offer as my business grows. I’m looking forward to growing my business with Craftybase for many years to come.

Pros

Craftybase helps me keep track of my inventory - both raw materials and finished products - while also providing me with the forms and reports I need to monitor my business. It syncs seamlessly with my Etsy shop and helps keep track of orders and costs.

Cons

Not necessarily a con, but the system does have a steep learning curve. Of course it does. It’s an inventory system with a lot of organizing power. I started when my shop was small and it was still pretty time consuming to input all the supplies and figure out what all the system offers. If you have a lot of inventory, just be ready to spend some time entering your information. Once it’s in, though, the database is reliable.

Review Source

DM

Dimitris M.  
Founder and Designer  
Printing  
Used the software for: I used a free trial

### "Easy to use it"

September 8, 2025

4.0

It's kind of simple and very easy to use it. Just need time to make your self familiar with it and getting use to it

Pros

The simplicity of the main page. It is easy to make your products and control your materials and components

Cons

The limitation on eshops communication platforms. Not all countries have the same commercial sites for saling goods. Need of more platforms. I don't know how easy is to make it happen, it's just a notice

Review Source

Response from Craftybase

September 9, 2025

Thanks so much for your review! We’re glad to hear you’re finding Craftybase simple to use and that it’s helping you keep on top of your products and materials. We totally get your point about integrations - different countries rely on different platforms, and it’s something we’re always considering as we plan future updates. If you haven't done so already, drop our support team a message with what you would like to see and we'll look into making this happen for you!

SC

Shelby C.  
Owner  
Wholesale  
Used the software for: 2+ years

### "Overall, the best small business management platform"

May 17, 2025

5.0

After 10 years with Craftybase, it's still the best software for managing my raw material and product inventory, tracking the ebb and flow of unit costs to keep my product pricing on-point. Appreciate how Craftybase is always upgrading features and user experience.

Pros

Very user friendly platform. The recipe feature is important to keep a consistent product for my customer base. Appreciate how Craftybase is always upgrading features and user experience.

Cons

Removal of auto manufacture in the lower tiers and I haven't had good luck with the sales platform integration for Etsy. CB imports every small expense per transaction, and I'm left having to edit several expense categories for reports for each transaction. Too daunting, So I continue to manually enter sales.

Review Source

HT

Haley T.  
CEO everything  
Arts and Crafts  
Used the software for: 1-2 years

### "Craftybase is great"

April 28, 2025

5.0

It took a lot of practice and just doing to really understand the system. I use it for tracking my handmade jewelry for my business

Pros

I can keep track of everything for my inventory and products and orders

Cons

I wish we could merge materials, but it isn't a big deal. No cons.

Review Source

JA

Jenna A.  
Candle maker and owner  
Arts and Crafts  
Used the software for: 2+ years

### "Craftybase rocks "

April 24, 2025

5.0

Excellent customer service and overall an awesome tool for small crafty businesses

Pros

Linking payments and orders with my websites. Determining product cost. Record keeping

Cons

Sometimes it’s not that user friendly but the customer service is great

Review Source

AP

Ansulene P.  
Owner  
Cosmetics  
Used the software for: 6-12 months

### "Does it works? Yes! but…"

April 20, 2025

3.0

It calculates the cost price well, but there are gaps in the accounting that is a problem for me.

Pros

Costing of my various products is really great, & I can see how pricy cost change.

Cons

No integration into Shopify so that I can calculate gross profit correctly. The accounting side is bad.

Review Source

AL

Adam L.  
Wholesale and Marketing  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Craftybase is our go-to Inventory management!"

June 20, 2023

5.0

We have loved the overall experience, and haven't found anything even close to what Craftybase is capable of. It is an essential part of our workflow, and helping us maintain inventory, and recipes. We truly value Craftybase and would recommend to anyone that is a maker, crafter, or in need of solid inventory management.

Pros

We love the ease of use with Craftybase. We have a ton of items that we sell indiviually as ingredients, as well as combined to make other products on our shelves. Craftybase allows us to build these "components" as well keeping track of each individual ingredient. This is by far the most accurate and easiest way we've found to keep track of inventory, and recipes.

Cons

There is a bit of a learning curve when first starting out, but that is mostly because we had to learn the terms that Craftybase uses, and the functionality behind some of the features. There are tons of good walk-throughs in the system, as well as good examples. Customer service isn't the most reachable. If you have a question, it may take a day to hear back, and they only have email. There is no live chat, or phone support. There's no onboarding calls or dedicated support staff to really help you hit the ground running, so you'll have to spend some time really learning the system, and try and send questions that you don't need immediate answers to.

Reason for choosing Craftybase

Nothing else was as good of a fit in terms of our product and business style. So many inventory management programs seemed designed for large manufacturing facilities and don't have a great system in place for makers. Craftybase is a perfect fit for our store, and what we make every day.

Review Source

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