# AvidXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AvidXchange the right Accounts Payable solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144102/AvidXchange/reviews --- AvidXchange 4.4 (208) [View alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AvidXchange Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members.“ October 18, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).“ October 13, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes).“ October 13, 2025 LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow.“ October 18, 2025 ES Elizabeth S Regional ManagerManagement Consulting, 501 - 1,000 employeesUsed the software for: More than 2 years. “professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist.“ November 17, 2025 DB Daryl B Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.“ May 5, 2025 DM Derreck M Accounts PayableConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow.“ February 13, 2025 DF David F Accounting ManagerReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.“ December 4, 2024 ## Showing most helpful reviews Showing 1-25 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Meheza N. Commercial Agent Medical Devices Used the software for: 6-12 months ### "i love it for accounting, interesting " February 18, 2023 4.0 Pros the workflow is excellent, once the invoices are registered the payments are made after a short time. and the accounting is easier to manage with this tool Cons unfortunately it is not possible to make changes to your provider, which is annoying. otherwise the software is great Review Source LW Lindsey W. Accounts Payable Manager Education Management Used the software for: 1-2 years ### "Worth the Hype" February 6, 2025 4.0 Overall AvidXchange has answered all of our questions and made out AP automation streamlined and easy. Pros The best thing I like About AvidXchange is it easy to use and easy to access on the go if needed. Cons The least thing about AvidXchange is that it logs you out if you don't use it for a couple minutes...and the budgets portal is not working for us. Alternatives considered [Paymerang](https://www.capterra.com/p/184798/Paymerang/) Reason for choosing AvidXchange Was able to talk to Blackbaud and meet our requisition requirements Review Source JH Jo H. Owner Construction Used the software for: Less than 6 months ### "Bad business " May 6, 2025 1.0 Bad!! We were never told about being charged to receive our money that we work so hard for. Pros Nothing nothing nothing! Im appalled at the fees charged! Cons They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor! Review Source Response from AvidXchange May 9, 2025 Hi Jo, We appreciate your feedback. Please note that the only payment option that AvidXchange charges a fee for is the AvidPay Direct enhanced direct deposit option. Payments can be sent by check free of charge, or we can send a one time use virtual Mastercard. You can reach out to the supplier support team at supplier@avidxchange.com or by chat via avidxchange.com, or by calling 704-971-8170, and a member of the team will assist you with updating your preferred method of payment. PS PATRICE S. Assistant Manager Real Estate Used the software for: Less than 6 months ### "Avid is absolutely Amazing!" December 11, 2025 5.0 LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind Pros It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it. Cons I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use. Review Source NP Nesha P. Account Payable Associate Education Management Used the software for: 1-2 years ### "Accounts Payable Associate " February 6, 2025 4.0 The overall experience with Avid has been positive. We have other systems that we work with that I am constantly submitted a case ticket for to correct an issue. But I haven't had to do so with Avid. Pros I like being able to communicate between teams in Avid to keep the process streamlined. I also liked the training process. We had a weekly meeting set so they could understand our business needs. All the way until a few weeks after we went live to assist us with questions or any changes that we needed. Cons I'm not able to organize invoices by date or name even though the option is there is does not work. Switched from [PaperSave](https://www.capterra.com/p/114908/PaperSave/) Papersave didn't always work properly................. Review Source LA Linda A. Accounting Management Consulting Used the software for: 2+ years ### "Awesome Payables Software! " October 18, 2025 5.0 AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software! Pros The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. Cons My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions. Review Source JY Janet Y. Assistant Controller Accounting Used the software for: 2+ years ### "AvidXchange Review" October 13, 2025 4.0 AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles. Pros We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork. Cons Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit). Review Source ES Elizabeth S. Regional Manager Management Consulting Used the software for: 2+ years ### "AvidXchange usage " November 17, 2025 5.0 professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist. Pros Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability. Cons there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request. Review Source MC Malisha C. Property Manager Real Estate Used the software for: 6-12 months ### "AvidXchange is worth it!" November 12, 2025 5.0 My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process. Pros Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully. Cons There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently. Review Source DM Derreck M. Accounts Payable Construction Used the software for: 1-2 years ### "AvidXchange Review" February 13, 2025 5.0 My experience was positive. AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow. Pros The platform speeds up invoice approval and payment processes. You can process invoices faster, avoid late fees, and improve vendor relationships through quicker payments Cons While the software is powerful, it can take time to learn the system, particularly for non-technical users or those unfamiliar with accounts payable automation. Review Source CS Christa S. Property Manager Real Estate Used the software for: Less than 6 months ### "CSutter - Freehill avid review" December 16, 2024 4.0 OK, it needs a few kinks worked out though.. like any program. Pros I like that it is a one stop shop for AR and that they can process payments for you. I like the ease of coding and the functionality in the program itself. Cons I wish you could see your vendor's payment preferences. I also wish checks did not take so long to process. Utilities are near impossible to process in the portal as payments take way too long... Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) We no longer use quickbooks and needed a program that could handle more capacity. Review Source Response from AvidXchange December 17, 2024 Hi Christa, thank you for sharing your feedback. We are happy to hear that you have enjoyed the functionality of the product. Please feel free to reach out to the support team for help troubleshooting timing issues with checks. AI Ally I. Property manager Real Estate Used the software for: 1-2 years ### "Accounting Time Saver!" May 6, 2024 5.0 Overall I've had a great experience with Avid, I just wish they would make small changes to Capture. Pros I love that Avid makes it easy to pay invoices but downloading them to a que and inserting all important information. All I have to do is review the invoice and click submit. This saves me a ton of time per invoice. Cons I dislike the capture system. If an invoice is listed as a duplicate and it is not, there is no easy way to get it processed anyways. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Avid was more hands off, they do a lot of the work for us. Review Source HS Hope S. Asst VP Operations Banking Used the software for: 2+ years ### "Accounts Payable Made Easy" February 6, 2025 5.0 AvidXchange has been a great experience. It is easy to navigate and offers everything that you need to have a successful Accounts payable program. Pros AvidXchange is very easy to navigate and manage. We love the audit trail that it keeps on the vendors and researching payment issues is effortless. Cons We have been using AvidXchange for many years and we have not run across any issues that we would like to change. Review Source KK Katie K. Principal Real Estate Used the software for: 1-2 years ### "Excellent Time Saver" February 13, 2025 4.0 Overall this product has been great for our business and saves us valuable time at a low cost. Plus the cost is passed along to our customers, and is less than it would be to purchase postage/ mail checks on our own. It also directly integrates with our property management software Pros Significantly easier to process accounts payable. Quick and saves us a lot of time. Cons Funds are removed from your account immediately. If the check gets lost or is never received by the vendor, it takes awhile to get the funds returned to your account and re-issued. It also results in a service charge. Review Source KL Karen L. Property Accountant Real Estate Used the software for: 1-2 years ### "User friendly software " February 9, 2025 4.0 Overall I feel like it’s a good software that makes it convenient to complete your payables on a regular basis. Pros It’s user friendly and keeps all your payables organized in one place. Cons When you have multiple entities you are doing payables for it is very time consuming to make changes to vendors that are shared between the companies. Review Source HS Henry S. Accounts Payable Non-Profit Organization Management Used the software for: 2+ years ### "Avid Review" February 13, 2025 5.0 Avid has streamlined our AP process especially in preventing loss of invoices. Pros Avid Automation and time stamp is great! Cons Customer Service from Avid is not responsive Review Source LS Leanne S. Regional Director of Sales Hospitality Used the software for: 2+ years ### "An absolute MUST HAVE!" October 7, 2024 5.0 I've used AvidXchange for a few years and it blows my mind how we used to code invoices without it! It communicates flawlessly with our accounting software, making the process smooth! Pros AvidXchange is a brilliant software making coding invoices easy and efficient! Gone are the days of manual coding and scanning! I love being able to send invoices to the email and have them in the portal to quickly code and submit. This software makes coding seamless and easy! A workflow game changer truly. Cons No cons! If I must list one, I would say the timeliness of check delivery. Other than that, I love this software! Review Source Response from AvidXchange December 17, 2024 Hi Leanne. Thank you so much for sharing your feedback. We are so happy to hear you have enjoyed using AvidXchange! MD Michelle D. Manager, Accounts Payable Farming Used the software for: Less than 6 months ### "Great experience with AvidXChange" December 3, 2024 5.0 Overall, great experience with AvidX. Very easy to use and navigate, love the visibility of accounts payable invoices company wide. Pros Flexibility in setup, easy navigation and had a great onboarding team. Cons Unsure of knowing where to go for help or support - Avid community, chat, support email. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/)[Square 9](https://www.capterra.com/p/161845/Square-9/) Reason for choosing AvidXchange Ease of use and flexible approval workflows Review Source Response from AvidXchange December 17, 2024 Hi Michelle. Thank you for taking the time to share your positive experience with AvidXchange! We are so happy you had a smooth onboarding process. LM Laurie M. Business Administrative Coordinator Architecture & Planning Used the software for: Less than 6 months ### "Seamless Integration: A Game-Changer for Our Workflow" December 12, 2024 5.0 Our overall experience with AvidXchange has been excellent. The software is easy to use, has streamlined our processes, and saved us a lot of time. The support team is responsive and communicates well, making any challenges easy to resolve. It's been a great addition to our workflow! Pros I really liked how easy it was to use and how much time it saved us with payments to our vendors! Cons Honestly, there weren’t many issues at all. If anything came up, the AvidXchange team was super quick to respond and kept us in the loop. Review Source Response from AvidXchange December 17, 2024 Hi Laurie, thank you for sharing your experience! Our customer experience teams are awesome and love to hear examples of how they are making a difference! SK Shanda K. Accounts Payable and Tuition and Financial Aid Services Non-Profit Organization Management Used the software for: 6-12 months ### "Streamlining our Accounts Payable" October 1, 2024 5.0 It has helped streamline our account payables. The ability to go back to see all invoices that are pending or paid with just the click of a button is amazing as well. Pros Love having access to pay bills directly from my computer. Cons Vendors having concerns with changing their payment request. Review Source Response from AvidXchange October 10, 2024 Thank you for taking the time to write a review! We are so happy to hear you have had a positive experience with AvidXchange. JB James B. Accounts payable Construction Used the software for: Less than 6 months ### "Accounts Payable " September 24, 2024 5.0 Pros easy to use when processing invoices into other system Cons doesn't save all my progress when im adding values Review Source Response from AvidXchange September 25, 2024 Hi James, Thank you so much for taking the time to write a review! We appreciate your feedback and are so happy that you have had such a positive experience with AvidXchange. ML Miri L. Office Manager Real Estate Used the software for: I used a free trial ### "Amazing software, expensive" January 20, 2025 4.0 Pros It does the payables for you. Time saver. Cons It's expensive for a property management software. Review Source AB Ashley B. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Avid for All!" February 26, 2024 5.0 Overall I have loved my experience with Avid. I have used a plethora of AP processing platforms and by far Avid has been the most reliable and easy to use platform. I still have to use others and I dread it far more then when I know I have to process invoices on Avid. I would recommend this platform to anyone in my industry. Pros \-Uploading/Sending invoices to AVID is less than 24 hours -Invoicing History is always available and goes back more than 1 year which can be helpful -Header and distribution lines are easy to use -Codes pull from our chart of accounts making the coding process painless -Save and approval are very easy Cons \-Invoice feed does not separate invoices per property they are all mixed in with each and cannot be organized on our end. This makes it difficult when you are coding per one chart of accounts and then have to switch to another when the next invoice is a different property. -Header dollar amount line when changed does not reflect in line item and creates an extra step to adjust amount in multiple places adding time to coding Review Source DD David D. Controller Real Estate Used the software for: 2+ years ### "Daily Accounts Payable Review Software" August 19, 2021 5.0 Generally good-it serves as a very good document imaging manager with Vendor History and the payment process of getting checks or ACHs to suppliers works seamlessly. Pros Ease of Batching approved invoices and integrating them with my accounting software Cons At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow Reason for choosing AvidXchange Cost and recommendation by user Review Source JQ Jeffrey Q. Accounts Payable Manager Hospital & Health Care Used the software for: 2+ years ### "Customer service is non-existent." May 10, 2022 3.0 Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier". Pros I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment. Cons The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way? Review Source Similar Products Featured