--- title: "AvidXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AvidXchange the right Accounts Payable solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144102/AvidXchange/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- AvidXchange 4.3 (323) [View alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of AvidXchange Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Kari J Internal AuditorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “Overall I have had a positive experience using AvidXchange, both as an employee submitting expense reports and as an auditor auditing Accounts Payable at my company.“ July 8, 2026 DF David F Accounting ManagerReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.“ December 4, 2024 LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members.“ October 18, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).“ October 13, 2025 DM Derreck M Accounts PayableConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow.“ February 13, 2025 DB Daryl B Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.“ May 5, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes).“ October 13, 2025 AD Amy D Regional ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes there was a delay of a day getting payment to my vendors.“ July 17, 2026 ## Showing most helpful reviews Showing 1-25 of 323 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Inventory Analyst Used the software for: 3-5 years ### "Thanks to a high degree of automation, this is ideal accounting solution for me." August 6, 2026 5.0 AvidXchange helps solve problems such as manual accounting errors, time-consuming accounting and a lack of real-time financial transparency by automating and organizing financial processes. Pros The automatic document recognition and assignment to business transactions is particularly impressive. This function automatically recognizes documents and assigns them to the corresponding business transactions, significantly speeding up the accounting process and minimizing errors. Furthermore, AvidXchange automatically generates suggested postings that I only need to review and confirm. This not only saves time but also ensures a high level of accuracy in bookkeeping. Cons I wish it were easier to get a clear overview of deadlines and see which tasks or projects are due each day. I also wish it were more intuitive to change or adjust deadlines for projects and tasks. Review Source Amy D. Regional Manager Used the software for: 1-3 years ### "Good service" July 19, 2026 4.0 Overall, our experience was good. At first, we weren’t quite sure what to expect as we had not used a service like avidxchange in the past, but it was good. Pros This is a good service offered that provides value for the money invested. Their customer support was always very helpful. Our company liked the additional level of security offered, and permissions for different user accounts which gave more credibility in our reporting. Cons Sometimes there was a delay of a day getting payment to my vendors. That typically happened when there was a holiday, which is to be expected. So it is not necessarily something that is majorly negative. Review Source R Reviewer Internal Auditor Used the software for: 3-5 years ### "Valuable tool for any company" July 9, 2026 5.0 Overall I have had a positive experience using AvidXchange, both as an employee submitting expense reports and as an auditor auditing Accounts Payable at my company. Pros My company processes employee expense reports within AvidXchange and it has simplified this process. It provides a paper-free and secure way of submitting these reports, as well as a method for approval. We also use AvidXChange for accounts payable, and it is a great tool for tracking what is owed to our vendors and providing the needed documents for audit purposes. I have never experienced any issues with performance or speed with AvidXchange; I have found it to be reliable and helpful. Cons My only complaint is that the dashboard/home screen is confusing when trying to navigate to a specific function. However, this may be due to the fact that I’m the Internal Auditor for my company so I have access to both my employee dashboard as well as some of the Accounts Payable functions. Review Source Verified Reviewer Accounting Manager Used the software for: Less than 1 year ### "Gets AP Paperless" February 20, 2026 4.0 Overall it has been a great experience with little down time and great buy in from most employees and leaders. Pros This has helped our company go paperless in our accounts payable department without feeling like we are missing items. Cons It took some time to have the developers write it in to our ERP system which is essential to accounting. Review Source R Reviewer Assistant Manager Used the software for: Less than 1 year ### "Avid is absolutely Amazing!" December 12, 2025 5.0 LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind Pros It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it. Cons I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use. Review Source R Reviewer Administrator Used the software for: 1-3 years ### "Glad Customer of Avidxchange" December 4, 2025 5.0 Im happy with the service i get and makes day to day operations a non hassle sending vendor payments an the like it simpler with Avidxchange Pros Its fast and hassle free making payments is a breeze although some say they have a problem with customer service the one time I had to use it went smoothly Cons Nothing people say customer service lacks and needs to be better but only using it once for my quick problem was smooth for me Review Source Linda A. Accounting Used the software for: 3-5 years ### "Awesome Payables Software! " November 25, 2025 5.0 AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software! Pros The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. Cons My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions. Review Source R Reviewer Regional Manager Used the software for: 3-5 years ### "AvidXchange usage " November 19, 2025 5.0 professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist. Pros Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability. Cons there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request. Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "AvidXchange is worth it!" November 14, 2025 5.0 My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process. Pros Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully. Cons There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently. Review Source Christy N. Asst Property Manager Used the software for: 1-3 years ### "AvidXchange - Like having an extra employee" June 5, 2023 5.0 Superior! That is how I would describe my overall experience with AvidXchange ... Scoring: A+ 100! Pros While I must admit I was very reluctant to make this move, it was a painless transition. AvidXchange has lightened my workload. My invoices are scanned to AVID, they enter the majority of the invoice details and I verify, perform filling account coding and post invoices for processing. Using AVID has cut my AP processing time by probably 30-50%. Very user-friendly AND a time-saver ... LOVE IT! Cons My only issue with this program is limiting reporting THOUGH I believe this is in the control of the Administrator/CFO of our organization and their setup preferences. Review Source Robert W. Project Coordinator Used the software for: Less than 1 year ### "TIberscan, A time saver for sure!" January 23, 2019 4.0 TIberscan ahs saved us tons of time and work, and we highly recommend it! Pros The drag and drop functionality is second to none. YOu drag it into teh software, and it is automatiacally routed to the right person. Cons The set up can be a bit tricky, I would like to see that imrpoved. Once set up thought, it is fully automatic. Review Source R Reviewer System Analysis Used the software for: 3-5 years ### "Excellent Document Management System for Sage 300 CRE" December 12, 2023 4.0 We successfully utilized TimberScan for over a decade and only discounted using it when we moved away from Sage 300 CRE as our accounting system. TimberScan offers features that we still do not have in our new accounting system and our company is interested in exploring if it is possible to use Timberscan or something similar with our new system which is the highest praise I can give. Pros Reliable and fast, our accounts payable and document control personal have always found TimberScan up to task. New employees have always been able to be trained on it very quickly as well. Cons Difficult to deploy, you will most likely require the TimberScan team to perform any installation or re-installation of TimberScan, though I have noticed in more recent years they have invested in better deployment technology. Difficult to use when you are not on the same intranet as the server. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Bad business " May 7, 2025 1.0 Bad!! We were never told about being charged to receive our money that we work so hard for. Pros Nothing nothing nothing! Im appalled at the fees charged! Cons They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor! Review Source R Reviewer Controller Used the software for: Less than 1 year ### "We go live on August 1st, but we have done some test runs and run into a few issues" July 26, 2017 3.0 The security of proper approvals for all AP invoices. The ease of tracking the progress and time taken to get an invoice completely through Timberscan. Dashboard feature, inquiries and reports make managing the invoice processing time, approval verification and compliance warnings obvious and trackable with the audit trail of the history of each invoice. This will make all users accountable for their time and process of utilizing the functions of Timberscan. Pros The approval process is securing the proper people being accountable for their jobs cost. The tracking of all AP invoices is simplified. The reports and inquiries keep us abreast of invoice status at all times. I like knowing there is a feature that keeps invoices that exceed a commited amount from being exported to Sage AP. Cons The compliance documentation is not handled the same way as it is in Sage. Even though it gives you the warnings of compliance issues, the data entry clerk has to still go physically attach the pdf files of compliance items into Sage manually as she does now, which is not eliminating her time spent on this process. It's almost like a duplication of work for the sake of managing compliance. She is utilizing the drag and drop feature to have her documentation available as a pdf file to go back to Sage and insert the necessary docs into the Sage Compliance Manager. Therefore, she won't be able to do direct scanning of her subcontractor payment applications into Timberscan since it will need to be a pdf file to kept for the compliance management in Sage. Review Source VR Verified Reviewer Chief Financial Officer Used the software for: 3-5 years ### "TimberScan has revolutionized our Accounts Payable processes like nothing else has. " January 24, 2018 5.0 TimberScan has allowed us to manage/process more invoices with fewer team members than we've ever had assigned to Accounts Payable. TimberScan has revolutionized our invoice approval/payment processes. Pros TimberScan simplifies/improves our invoice approval process in many ways. First, we are able to manage unapproved invoices in a way we were never able to before. Second, we are able to track bottlenecks in the invoice approval process. Third, we are able to go 100% paperless for Accounts Payable. Fourth, our approval process is much more secure than it ever has been. Fifth, TimberScan allows our approvers to have access to copies of every invoices they've approved. Sixth, TimberScan has allowed us to provide audit detail (for sales taxes, CPAs, IRS, etc.) in a simple/easy fashion. Cons TimberScan Mobile is still a little buggy. Other than that, there is very little else that I struggle with regarding TimberScan. And please note that TimberScan Mobile has been VERY useful in allowing some of our busier approvers the ability to more timely review/approve invoices. Review Source Vicki S. Controller Used the software for: 3-5 years ### "Great software for accounts payable!" July 26, 2017 4.0 We got rid of paper files and that is tremendous!!! Pros I like being able to scan in my invoices and see them on the screen as I code them. It makes it much easier. Also getting away from having to keep paper copies is the way of the future. Cons I would like the ability to attach receipts to the items we pay with credit cards like we do with checks. It takes me forever to attach a copy of a payment receipt to payments we make with the Amex for invoices that we have. I could pay like 50-100 invoices with the credit card and then I have to go in and attach a copy of the payment receipt to every one of those invoices. A very long process! Review Source R Reviewer Assistant Controller Used the software for: 3-5 years ### "AvidXchange Review" October 15, 2025 4.0 AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles. Pros We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork. Cons Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit). Review Source R Reviewer Material and Logistics Coordinator Used the software for: Less than 1 year ### "Timberscan saves time " September 25, 2023 5.0 Has been everything we could ask. Pros I am able to process and submit invoices with ease using Timberscan. I am in charge of daily purchases for our Service department, so utilizing timberscan is a daily god-send. Cons It can be slow at times, but that seems to be when I am running through an external VPN or a Wifi network .. when Hard-Wired it runs smoothly. Review Source VR Verified Reviewer Accounting Manager Used the software for: 3-5 years ### "We are very happy. Invoice approval is so easy and documents are always easy to access" January 25, 2018 5.0 Invoice approval and document management has improved tremendously. Pros Our invoice approval process has gotten 100% faster and more accurate as our managers can approve all of the cost coding. We never have lost invoices and having images available whenever we need them is extremely helpful. Cons The software runs a little slow on our system. Overall we don't have many complaints and have been really pleased with TimberScan. Review Source VR Verified Reviewer Accounts Payable / Contract Administrator Used the software for: Less than 1 year ### "I find the timberscan program so useful for our accounting department" April 6, 2018 4.0 easy way to track records Pros The ability to view all your invoices & see whom approved different items. Also, the program is easy to use!! Cons We do have issues with our sage program & timberscan program sinking... Also the inability to change codes once approved. Review Source Teresa B. Controller Used the software for: Less than 1 year ### "Timberscan provides for paperless invoice entry to our accounting system (Sage 300 CRE)" July 18, 2017 4.0 We are becoming less burdened by the immense load of paper as a result of using this product. That's a win! Pros It moves us towards meeting our paperless objective. It also makes it pretty easy to locate documents/invoices by vendor or job. Cons What I like least about this software is that it seems a little sophomoric. It looks like it was written in the 90s and has not received a facelift since. But, it does what it's supposed to do. Review Source Puwana M. Development Accountant Used the software for: 3-5 years ### "Accountant " April 1, 2025 5.0 Interface intuitive, with easy onboarding and training processes. The software’s document management system is praised for its simplicity in uploading, categorizing, and retrieving documents Pros AP Automation, reducing manual entries and saving time, efficient workflow to streamline invoice entry, approvals & payments. Cons When importing data from avid to sage intacct, there are some reports unable to create as how we want Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "Makes Invoicing with Project Management Easier" February 28, 2019 5.0 Pros We use this at our office for the project managers. This is really convenient because it notifies me when I have a new invoice that needs to be coded. IA can easily code them and then it integrates with our accounting. Before it was kind of a pain to do invoices because we would have to either print them out and hand write on them or use a pdf editor and code them. This is a simple system to help keep track of the invoices as well. I can easily find all of the invoices I have coded and sort through them. Before I had all my invoices saved in a folder and would have to sort by date. This is a much more simple system for invoicing and project management. Cons I do not like that it always makes you open a new window for everything. I would like to stay in the same window that I am working in. I'm unsure if there is an option to take this off but it always makes you open new windows. Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "CSutter - Freehill avid review" December 17, 2024 4.0 OK, it needs a few kinks worked out though.. like any program. Pros I like that it is a one stop shop for AR and that they can process payments for you. I like the ease of coding and the functionality in the program itself. Cons I wish you could see your vendor's payment preferences. I also wish checks did not take so long to process. Utilities are near impossible to process in the portal as payments take way too long... Review Source R Reviewer Controller Used the software for: 3-5 years ### "We use Timberscan with Capture and AIM and it has taken our company mostly paperless" July 26, 2017 4.0 Less paper, greater accountability, and better filing systems. Pros Storing of documents that are easy to find in the future and can be approved by all employees necessary before going to its "resting place". Cons The OCR could use some improvement, sometimes a template works great for most properties but that same template will stop working with others. I would also like to see AIM have the ability to move fields in document setup, arranging rather than deleting would be nice. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.