# AvidXchange Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of AvidXchange Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of AvidXchange Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/144102/AvidXchange --- # AvidXchange Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2025 Written byAmita Jain Amita Jain Amita Jain is a senior writer for Capterra, covering finance technology with a focus on expense management and accounting solutions for small and midsize businesses. Her work has been featured in Careers360, among other publications. [See bio & all articles](https://www.capterra.com/resources/author/ajain/) Edited byParul Sharma Parul Sharma Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature wri... [See bio & all articles](https://www.capterra.com/resources/author/parul-sharma/) Written by [Amita Jain](https://www.capterra.com/resources/author/ajain/) Amita Jain is a senior writer for Capterra, covering finance technology with a focus on expense management and accounting solutions for small and midsize businesses. Her work has been featured in Careers360, among other publications. Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature writer for DNA India, India’s premier media portal. She was also the highest scorer in her English literature graduation and post-graduation class. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AvidXchange AvidXchange Overview: ### Key takeaways Insights from verified Capterra reviews AvidXchange helps small businesses automate accounts payable tasks, especially in real estate and finance. It’s used daily by finance and admin teams to simplify invoice approvals and payment workflows. Reviewers highlight its audit trail and customizable approval paths. However, some cite support delays and reporting limitations. Recent AI updates improve invoice matching and approval speed. ### Our verdict AvidXchange suits SMBs that need structured AP workflows for daily invoice volume. Its automation and approval tools reduce manual effort, but buyers should expect trade-offs in reporting flexibility and support responsiveness. For teams prioritizing audit visibility and payment control, the platform’s AI upgrades and workflow depth may justify the investment. Top alternative Featured Overall rating Based on 208 user reviews Reviews sentiment Positive 88% Neutral 7% Negative 4% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AvidXchange?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.avidxchange.com&name=AvidXchange) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AvidXchange 4.4 (208) VS. [4.4 (3,269)](https://www.capterra.com/p/120109/Xero/reviews/) Starting Price Contact vendor Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (207) Ease Of Use 4.4 (7,619) Value For Money 4.3 (177) Value For Money 4.2 (6,536) Customer Service 4.1 (184) Customer Service 4.0 (6,240) ## AvidXchange alternatives If AvidXchange’s interface, feature mix, or pricing model doesn’t align with your business needs, explore other accounts payable tools that may better support your workflows, integration preferences, or financial operations. [4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing [4.3 (2,238)](https://www.capterra.com/p/380/Concur-Expense/reviews/) Starting price Contact vendor for pricing [4.3 (606)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing [4.4 (221)](https://www.capterra.com/p/188698/Yooz/reviews/) Starting price $199.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) ## Who uses AvidXchange? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## AvidXchange's interface AvidXchange’s interface is generally easy to navigate once invoices are queued, with visual elements that help users code and track documents. However, reviewers cite recurring issues, such as freezing, upload failures, and inconsistent audit records that disrupt workflows. Amita Jain The tool’s straightforward layout supports hybrid work and digital approvals, but users report occasional friction. Some users mention delays when uploading invoices via email and limited sorting options, which can slow down month-end tasks and vendor coordination. Ease of Use 4.5 (207) 4.5 Based on 207 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Amita Jain AvidXchange’s top-rated features help teams simplify AP tasks while maintaining control and traceability. The combination of automated approvals, reliable payment workflows, and detailed audit logs supports faster processing and stronger compliance oversight. Features 4.4 (207) 4.4 Based on 207 reviews The AvidXchange features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and feedback from reviews published in the past two years. Payment processing 0 reviewers rated this feature Enables fast, reliable payments that help teams avoid late fees and maintain vendor satisfaction. Reviewers highlight the ease of tracking payments, updating vendor details, and using electronic approvals for payment thresholds. Invoice processing 4.4 (79) 79 reviewers rated this feature Supports daily, paperless invoice workflows with automatic data extraction and NetSuite integration. Users value the ability to reference invoice copies and track workflow status, though some mention limited flexibility in updating codes. Approval process control 4.2 (36) 36 reviewers rated this feature Automates multi-level invoice approvals with customizable steps based on vendor or amount. Reviewers note the benefits of timestamped approvals, paperless workflows, and improved quality control, though international support is limited. Audit trail 3.6 (25) 25 reviewers rated this feature Tracks every action taken on invoices and payments, helping teams maintain internal controls and meet compliance standards. Reviewers find it easy to understand and useful for researching historical changes and identifying who approved or modified items. Straight-through processing 0 reviewers rated this feature Enables end-to-end invoice and payment workflows with minimal manual data entry or approval routing. This feature helps teams reduce processing time, eliminate bottlenecks, and maintain consistency across high-volume AP tasks. AI-enhanced automation 0 reviewers rated this feature Uses machine learning to improve invoice capture and data extraction. It adapts over time to recognize patterns, reducing errors and manual corrections while accelerating invoice approvals and coding accuracy. Custom approval workflows 0 reviewers rated this feature Allows teams to configure multi-level approval paths based on vendor, amount, or department. This flexibility supports internal controls and ensures compliance with organizational policies. Supplier payment flexibility 0 reviewers rated this feature Offers multiple payment options including ACH, virtual card, and check, giving suppliers control over how they receive funds. This helps reduce payment delays and improves vendor relationships. AI approval agent 0 reviewers rated this feature Assesses invoice approval likelihood using historical data like supplier details and invoice amounts. It provides real-time insights to approvers while maintaining human oversight, helping teams make faster, more informed decisions. AI PO Matching Agent 0 reviewers rated this feature Automates the matching of invoice line items to purchase orders, reducing manual work and improving accuracy. Visual indicators show where the AI is assisting, supporting confident approvals. Invoice capture enhancements 0 reviewers rated this feature Expands AI capabilities to learn invoice data patterns and deliver approval-ready invoices. This reduces manual touchpoints and speeds up processing across recurring transactions. All key features (79) Integrate with a third-party accounting system 81.82% of 11 reviewers that rated this feature as important or highly important Track money owed to a company's creditors/suppliers 78.95% of 19 reviewers that rated this feature as important or highly important Track outstanding invoices and the money owed from clients 55.56% of 9 reviewers that rated this feature as important or highly important Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) 75.00% of 20 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Generate one-off reports that meet information requirements 0% of 0 reviewers... Categorizes outstanding invoices based on the amount of time they have remained unpaid 50.00% of 2 reviewers that rated this feature as important or highly important Assesses invoice approval likelihood using historical data like supplier details and invoice amounts. It provides real-time insights to approvers while maintaining human oversight, helping teams make faster, more informed decisions. 0 reviewers rated this feature Automates the matching of invoice line items to purchase orders, reducing manual work and improving accuracy. Visual indicators show where the AI is assisting, supporting confident approvals. 0 reviewers rated this feature Uses machine learning to improve invoice capture and data extraction. It adapts over time to recognize patterns, reducing errors and manual corrections while accelerating invoice approvals and coding accuracy. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 100.00% of 2 reviewers that rated this feature as important or highly important Automates multi-level invoice approvals with customizable steps based on vendor or amount. Reviewers note the benefits of timestamped approvals, paperless workflows, and improved quality control, though international support is limited. 36 reviewers rated this feature Route documents and other data through one or more stakeholders for review and approval 100.00% of 1 reviewers that rated this feature as important or highly important Tracks every action taken on invoices and payments, helping teams maintain internal controls and meet compliance standards. Reviewers find it easy to understand and useful for researching historical changes and identifying who approved or modified items. 25 reviewers rated this feature Compare and match accounting/financial records with corresponding bank statements 55.56% of 18 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 62.96% of 54 reviewers that rated this feature as important or highly important Gateway through which end users can view past bills and pay current invoices 60.00% of 5 reviewers that rated this feature as important or highly important Create budgets based on historical data and future projections 60.00% of 5 reviewers that rated this feature as important or highly important Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances 0.00% of 8 reviewers that rated this feature as important or highly important Issue payments to third parties via checks 44.44% of 18 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 0.00% of 3 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 33.33% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 100.00% of 1 reviewers that rated this feature as important or highly important Financial system that helps create and manage physical/digital credit cards and track transaction activities 0% of 0 reviewers... Accept and process credit card transactions 33.33% of 6 reviewers that rated this feature as important or highly important Allows teams to configure multi-level approval paths based on vendor, amount, or department. This flexibility supports internal controls and ensures compliance with organizational policies. 0 reviewers rated this feature Alter the layout and content of reports 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 10 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy 64.00% of 25 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 60.00% of 10 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services 78.26% of 23 reviewers that rated this feature as important or highly important Integrate with existing ERP systems 100.00% of 3 reviewers that rated this feature as important or highly important Generate reports to assess the financial performance of an organization 72.73% of 11 reviewers that rated this feature as important or highly important Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history 0.00% of 1 reviewers that rated this feature as important or highly important Used by property managers 0% of 0 reviewers... Designed for small businesses 0% of 0 reviewers... Identify and prevent suspicious activity 42.86% of 14 reviewers that rated this feature as important or highly important Centralized accounting record which tracks all financial transactions 67.65% of 34 reviewers that rated this feature as important or highly important Expands AI capabilities to learn invoice data patterns and deliver approval-ready invoices. This reduces manual touchpoints and speeds up processing across recurring transactions. 0 reviewers rated this feature Create invoices from scratch or have recurring invoices 60.00% of 20 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client 65.22% of 23 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Supports daily, paperless invoice workflows with automatic data extraction and NetSuite integration. Users value the ability to reference invoice copies and track workflow status, though some mention limited flexibility in updating codes. 79 reviewers rated this feature Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments 0% of 0 reviewers... Access software remotely via mobile devices 100.00% of 1 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices 44.44% of 9 reviewers that rated this feature as important or highly important Manage and support multiple locations 100.00% of 1 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices 46.67% of 15 reviewers that rated this feature as important or highly important Accept and process online payment transactions 59.38% of 32 reviewers that rated this feature as important or highly important Integration with payment gateways to facilitate online transactions 100.00% of 8 reviewers that rated this feature as important or highly important Enables fast, reliable payments that help teams avoid late fees and maintain vendor satisfaction. Reviewers highlight the ease of tracking payments, updating vendor details, and using electronic approvals for payment thresholds. 0 reviewers rated this feature Manage employee salary processes, data, taxes, and records administration efficiently 50.00% of 4 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 77.78% of 9 reviewers that rated this feature as important or highly important Business model that bills clients an amount based on the project/task/job performed 0% of 0 reviewers... Centralized database to track details of properties (including lease, tenant, and owner information) 50.00% of 2 reviewers that rated this feature as important or highly important Add, view, and edit details of all properties managed by an agency that are available for sale or rent 0% of 0 reviewers... Create, send, and track purchase orders and their statuses 33.33% of 9 reviewers that rated this feature as important or highly important Aligns purchase orders with incoming invoices and receiving reports 40.00% of 5 reviewers that rated this feature as important or highly important Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity 0% of 0 reviewers... Receive data and information in real time 75.00% of 4 reviewers that rated this feature as important or highly important Upload, track, and submit receipts in a central database 57.14% of 21 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service 50.00% of 4 reviewers that rated this feature as important or highly important Manage compensation for out-of-pocket expenses incurred by an employee, client or another party 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 45.45% of 22 reviewers that rated this feature as important or highly important Review, approve and cancel requests for goods/services to be purchased 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 33.33% of 6 reviewers that rated this feature as important or highly important Review and uncover trends in spending activity 100.00% of 1 reviewers that rated this feature as important or highly important Set allowances and ensure employees don't spend more than the allotted amounts 100.00% of 1 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction 84.62% of 13 reviewers that rated this feature as important or highly important Enables end-to-end invoice and payment workflows with minimal manual data entry or approval routing. This feature helps teams reduce processing time, eliminate bottlenecks, and maintain consistency across high-volume AP tasks. 0 reviewers rated this feature Offers multiple payment options including ACH, virtual card, and check, giving suppliers control over how they receive funds. This helps reduce payment delays and improves vendor relationships. 0 reviewers rated this feature Managing renters, rent payments, maintenance workflows & documents. 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 50.00% of 6 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 33.33% of 3 reviewers that rated this feature as important or highly important Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 36.84% of 19 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 80.00% of 10 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Amita Jain AvidXchange’s top-rated features help teams simplify AP tasks while maintaining control and traceability. The combination of automated approvals, reliable payment workflows, and detailed audit logs supports faster processing and stronger compliance oversight. Features 4.4 (207) 4.4 Based on 207 reviews ## Pricing AvidXchange does not publicly list pricing on its website. Buyers must contact the vendor for a quote. Based on buyer insights, the average monthly budget for similar accounts payable tools is around $520. Pricing may vary depending on invoice volume and selected modules. ### Starting price Contact vendor for pricing Free trial not available Amita Jain Senior Content Analyst AvidXchange’s quote-based pricing model means costs scale with usage and configuration. SMBs should factor in invoice volume and integration needs when evaluating total monthly spend. Value for money 4.3 (177) 4.3 Based on 177 reviews ## Integrations AvidXchange connects with various accounting and ERP systems, including finance and property management platforms. These integrations, offered through a mix of native and third-party links, help simplify invoice workflows and payment processing. Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Procore](https://www.capterra.com/p/56250/Procore/)[ SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[ Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[ Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Amita Jain Senior Content Analyst Connecting AvidXchange with your finance tools helps your accounting lead reduce manual entry, sync invoice data, and maintain audit trails across systems, especially when handling recurring vendor payments or multi-entity approvals. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (184) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (184) 4.1 Based on 184 reviews ## User reviews Overall rating 4.4 Based on 208 reviews Filter by rating 5(132) 4(52) 3(15) 2(3) 1(6) Mentioned topic Sorted by most recent AU Anonymous User Accounting Manager Machinery ### "Gets AP Paperless" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 13, 2026 Overall it has been a great experience with little down time and great buy in from most employees and leaders. Pros This has helped our company go paperless in our accounts payable department without feeling like we are missing items. Cons It took some time to have the developers write it in to our ERP system which is essential to accounting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS PATRICE S. Assistant Manager Real Estate ### "Avid is absolutely Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind Pros It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it. Cons I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TF Tommy F. Administrator Biotechnology ### "Glad Customer of Avidxchange" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 1, 2025 Im happy with the service i get and makes day to day operations a non hassle sending vendor payments an the like it simpler with Avidxchange Pros Its fast and hassle free making payments is a breeze although some say they have a problem with customer service the one time I had to use it went smoothly Cons Nothing people say customer service lacks and needs to be better but only using it once for my quick problem was smooth for me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Elizabeth S. Regional Manager Management Consulting ### "AvidXchange usage " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist. Pros Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability. Cons there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Malisha C. Property Manager Real Estate ### "AvidXchange is worth it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process. Pros Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully. Cons There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Linda A. Accounting Management Consulting ### "Awesome Payables Software! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 18, 2025 AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software! Pros The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. Cons My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JY Janet Y. Assistant Controller Accounting ### "AvidXchange Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 13, 2025 AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles. Pros We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork. Cons Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brittany M. Property Manager Real Estate ### "Best invoicing ever " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 27, 2025 Overall, very impressed with how easy it was to use and understand. Navigating the platform is easy as well. 10 / 10 Pros Avid was very easy to use & submit invoices and GL codes. It also had a step to verify if everything was correct before submitting which I liked. Cons I did not like that it was separate from the PMS system. I wish there was a way to make it just work from the one software. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Easier to use across the board and better for multi site use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jo H. Owner Construction ### "Bad business " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2025 Bad!! We were never told about being charged to receive our money that we work so hard for. Pros Nothing nothing nothing! Im appalled at the fees charged! Cons They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2025 Hi Jo, We appreciate your feedback. Please note that the only payment option that AvidXchange charges a fee for is the AvidPay Direct enhanced direct deposit option. Payments can be sent by check free of charge, or we can send a one time use virtual Mastercard. You can reach out to the supplier support team at supplier@avidxchange.com or by chat via avidxchange.com, or by calling 704-971-8170, and a member of the team will assist you with updating your preferred method of payment. DB Daryl B. Regional Manager Real Estate ### "Lacking and Incomplete" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 5, 2025 Was sold as a time saving solution vs. entering invoices in ResMan and processing vs. AvidXchange interface.... while some features are good from a visual's standpoint it's lacking completion as an effective solution to quicker A/P processes. Support is really bad.... you're on your own. Pros Promising features, some interface of seeing the actual invoice while coding it is a plus. Cons Support is non existent, or lacking at best. If you think this will save you time, forget it. We've been on this platform for 2 years, but there is -0- time savings and they really don't listen to their end users whatsoever. Integration with ResMan is extremely lacking from a tracking standpoint. Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hi Daryl, Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations haven’t been met, and we appreciate the opportunity to address your concerns. After reviewing your account activity, we found that only two support cases have been submitted this year—one of which was resolved by you before our team could step in. We aim to respond to all support cases within 1–2 business days, and most are resolved much sooner. That said, we always want to make sure you're getting the help you need, when you need it. As for the ResMan integration, we know how vital it is for your workflow. We’d be happy to look into any challenges you're experiencing and explore the best path forward. We appreciate your input—it helps us improve. If you’d be open to a quick conversation, we’d love to reconnect and ensure you’re getting the most from the platform. Sincerely, AvidXchange Customer Experience Team [View all Reviews](https://www.capterra.com/p/144102/AvidXchange/reviews/) ## FAQs Yes. AvidXchange does not charge per user. Each solution includes unlimited users and approvers, allowing teams to scale access without increasing licensing costs. Implementation can be completed in as little as 45 days, depending on your ERP setup and organizational complexity. AvidXchange provides onboarding support to improve the process. AvidXchange supports virtual card, AvidPay Direct (ACH), and paper check payments. Suppliers choose their preferred method during onboarding or can update it anytime. Yes. AvidXchange offers over 180 integrations with accounting and ERP platforms. These include both native and third-party connections to automate invoice and payment workflows. Yes. If you have permission, you can void payments directly from the Batches screen. The voided transaction remains visible for reporting but will not be processed. Cashflow Manager is a supplier-facing tool that helps vendors manage incoming payments and cash flow visibility. It’s part of AvidXchange’s supplier services suite. Yes. AvidXchange offers standard reports that can be exported in formats like Excel and PDF. These include payment detail reports and audit trail summaries. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from AvidXchange’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Category Compare: Accounts Payable vs. Accounts Receivable Software](https://www.capterra.com/resources/accounts-payable-vs-accounts-receivable/) Published June 12, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [5 Top-Rated Billing and Invoicing Software for Small Businesses](https://www.capterra.com/resources/top-rated-billing-and-invoicing-software-for-small-businesses/) Published July 20, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [Consumers Are Embracing Fintech—Should Accountants Be Worried?](https://www.capterra.com/resources/fintech/) Published July 18, 2023 by [Max Lillard](https://www.capterra.com/resources/author/max-lillard/) Popular comparisons [QuickBooks Online vs AvidXchange](https://www.capterra.com/compare/144102-190778/AvidXchange-vs-QuickBooks-Online)[Stampli vs AvidXchange](https://www.capterra.com/compare/144102-147301/AvidXchange-vs-Stampli)[Xero vs AvidXchange](https://www.capterra.com/compare/120109-144102/Xero-vs-AvidXchange)[QuickBooks Enterprise vs AvidXchange](https://www.capterra.com/compare/144102-174984/AvidXchange-vs-QuickBooks-Enterprise)[QuickBooks Desktop vs AvidXchange](https://www.capterra.com/compare/144102-212058/AvidXchange-vs-QuickBooks-Desktop-Pro)[NetSuite vs AvidXchange](https://www.capterra.com/compare/135757-144102/NetSuite-vs-AvidXchange)[SAP Concur vs AvidXchange](https://www.capterra.com/compare/380-144102/Concur-Expense-vs-AvidXchange)[Sage Intacct vs AvidXchange](https://www.capterra.com/compare/76-144102/Intacct-vs-AvidXchange)[Yooz vs AvidXchange](https://www.capterra.com/compare/144102-188698/AvidXchange-vs-Yooz)[FreshBooks vs AvidXchange](https://www.capterra.com/compare/142390-144102/FreshBooks-vs-AvidXchange) [Zoho Books vs AvidXchange](https://www.capterra.com/compare/144102-163115/AvidXchange-vs-Zoho-Books)[Melio vs AvidXchange](https://www.capterra.com/compare/144102-184673/AvidXchange-vs-Melio)[BILL Accounts Payable & Receivable vs AvidXchange](https://www.capterra.com/compare/144102-166559/AvidXchange-vs-BILL)[Tipalti vs AvidXchange](https://www.capterra.com/compare/144102-236980/AvidXchange-vs-Tipalti)[Odoo vs AvidXchange](https://www.capterra.com/compare/135618-144102/Odoo-vs-AvidXchange)[Sage 50 Accounting vs AvidXchange](https://www.capterra.com/compare/144102-174753/AvidXchange-vs-Sage-50cloud)[webexpenses vs AvidXchange](https://www.capterra.com/compare/140646-144102/webexpenses-vs-AvidXchange)[TallyPrime vs AvidXchange](https://www.capterra.com/compare/127762-144102/Tally-ERP-9-vs-AvidXchange)[Lightyear vs AvidXchange](https://www.capterra.com/compare/144102-178978/AvidXchange-vs-Lightyear)[Quicken vs AvidXchange](https://www.capterra.com/compare/144102-151854/AvidXchange-vs-Quicken)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)