--- title: "Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tidio the right AI Agents for Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144040/Tidio-Chat/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Tidio Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MD Monika D Software EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support.“ November 22, 2025 IS Ivica S Digital Marketing ManagerOnline Media, Self-employedUsed the software for: Less than 6 months. “There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now.“ July 3, 2025 KS KRISANPAL S Digital Marketing ExecutiveWriting and Editing, Self-employedUsed the software for: I used a free trial. “Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see.“ September 25, 2025 PS Paulo S CEORetail, Self-employedUsed the software for: Less than 6 months. “The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.“ June 29, 2025 CF Claudio F CEO and FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool.“ June 11, 2025 Greg R EDConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus.“ June 17, 2025 OM Ollie M Business Support TechnicianInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls“ June 10, 2025 BJ Brendan J AdministratorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month.“ December 5, 2024 ## Showing most helpful reviews Showing 1-25 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo G. CEO Renewables & Environment Used the software for: I used a free trial ### "Powerful tool for sales and service" May 26, 2025 5.0 The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site Pros Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers Cons Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production Alternatives considered [Landbot](https://www.capterra.com/p/153051/Landbot/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/) Reason for choosing Tidio Features, AI chat and scalability to other instances of my business Review Source Response from Tidio May 27, 2025 Thank you, Guillermo, for the thoughtful review! CAH CESAR ALBERTO H. Director of Marketing and Branding Automotive Used the software for: Less than 6 months ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" June 30, 2025 5.0 I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. Pros What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code Cons The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff Review Source Response from Tidio July 2, 2025 Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :) CJ Calvin J. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Lied to my face" November 4, 2025 1.0 My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. Review Source Response from Tidio December 11, 2025 Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise. GC Grimault C. PDG Internet Used the software for: 2+ years ### "The best solution to never miss a visitor in our virtual spaces" June 30, 2025 5.0 Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions. Pros The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment. Cons The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Tidio The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment. Review Source Response from Tidio July 1, 2025 Thank you, Grimault for your review! LRH LUIS RODRIGO H. Marketing and Branding Coordinator Automotive Used the software for: Less than 6 months ### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys" June 3, 2025 5.0 In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat Pros What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys Cons I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code Review Source Response from Tidio June 6, 2025 Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure > Channels > and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out VR Verified Reviewer SeniorvMarketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Simple, Smart, and Efficient Support Tool" June 17, 2025 5.0 Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system Pros Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company. Cons What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Tidio Ease of use and pricing, 5 years back when I was implementing this solution Review Source Response from Tidio June 18, 2025 Thank you for the review :) aG aniket G. Webflow Developer Marketing and Advertising Used the software for: 1-2 years ### "Easy to use Chat Bot for website" September 17, 2025 5.0 I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. Pros I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. Cons When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically Review Source Response from Tidio September 30, 2025 Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist! CR Carl R. Managing Director Financial Services Used the software for: Less than 6 months ### "Great Value Chat Platform with Smart Automation" June 9, 2025 5.0 Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours. Pros Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get. Cons Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Tidio We considered HubSpot Live Chat, LiveChat, and Intercom. While each had strengths, Tidio stood out for its balance of features, affordability, and ease of setup, especially for a lean team wanting fast lead capture without the overhead of a full CRM platform. Review Source Response from Tidio July 10, 2025 Hi Carl, thank you so much for this review! AJ Abhishek J. Web Developer Retail Used the software for: 2+ years ### "Best AI Chat Bot " June 13, 2025 5.0 I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. Pros Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc. Cons Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Because i like Lyro AI Agent in tidio. Then we switched to tidio. Review Source Response from Tidio June 23, 2025 Thank you, Abhishek, for taking the time to review Tidio :) BP Brady P. Director of Customer Support Government Administration Used the software for: Less than 6 months ### "Game-Changer for Our Support, Customer Success Teams! " June 10, 2025 5.0 Our experience with Tidio has been fantastic. It’s incredibly intuitive, easy to implement, and the impact was immediate. We’ve seen a significant drop in repetitive tickets and faster resolution times thanks to the AI chatbot. It’s helped our support team scale without sacrificing quality, and customers get what they need quicker than ever. Tidio has become an essential part of our support strategy—we genuinely love it. Pros I am a huge fan of Tidio, specifically Lyro AI chatbot. The implementation is so easy, I was basically setup in a single day and now spend my time simply updating questions my bot cannot answer. The tool tells me exactly what is missing when questions are asked and our customers and internal teams LOVE this. Cons Overall I am extremely happy, but it is tedious to update Zendesk articles. They do not currently sync, so if I make changes I have to delete and re-upload. Since we are a startup and growing rapidly, I am update HC articles daily so this slows me down. Alternatives considered [Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) Reason for choosing Tidio Ease of setup, customer support, overall experience. Switched from [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Because I got 2% resolution after 12 months. Review Source Response from Tidio June 12, 2025 Thank you, Brady! I'll pass this along to the product team, I'm sure they'll find this interesting. We'd love to hear more about your switch from Zendesk to Tidio. Would you mind sending me an email? It would mean the world to me to learn about your experience, results, and your business. OM Ollie M. Business Support Technician Insurance Used the software for: 1-2 years ### "AI Chatbot makes Customer Service easier" June 10, 2025 5.0 Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls Pros Tidio has truly transformed our approach to customer support! The setup process was a breeze, allowing us to integrate it seamlessly into our website in no time. This efficiency means we can dedicate more energy to enhancing our products while Tidio handles the essential task of understanding our clients' needs. We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. It’s a game changer for our Customer Support team! Cons I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer Review Source Response from Tidio June 16, 2025 Hi, Ollie, thank you for the review! You can in fact get monthly reports delivered to your mailbox - give this a read https://help.tidio.com/hc/en-us/articles/5463069831836-Chat-conversations-reports ML Melanie L. Sales Manager Hospitality Used the software for: 6-12 months ### "Streamlined Customer Engagement" July 2, 2025 5.0 Our overall experience with Tidio has been largely positive. We found it to be a powerful and user-friendly tool that significantly improved our customer interactions and lead generation efforts, primarily due to its ease of use and effective workflows and automation features. Pros ts ease of use made implementation a breeze, and the powerful workflows and automation have significantly boosted our efficiency in lead generation and customer support. Cons Social Media Integration: We found the integration with our social media accounts less than ideal. Instead of directly connecting to our business pages, Tidio often accessed our personal accounts and displayed other pages we manage, which created an unnecessary hurdle. Review Source Response from Tidio January 30, 2026 Thank you, so much, Melanie! aK areena K. Marketing Executive Information Technology and Services Used the software for: 6-12 months ### "Secure and Trustworthy Communication Tool" September 13, 2025 5.0 Once you get used to tidio, Then tidio becomes a trustworthy partner for customer engagement. The peace of the mind it provides in security is worth the efforts we put in it. Pros One of the best thing I like about the tidio most is its security. With encrypted communication, I feel comfortable handling my confidential customer data. The platform feel is reliable. Cons The downside is that some of the complex and advance features can feel overwhelming at first. But the automation options are so powerful. But they do require a bit learning curve to understand. Review Source Response from Tidio September 15, 2025 Thank you so much for your kind words and for taking the time to share your experience with Tidio! We really appreciate your feedback. Your success is our priority, so if you ever have questions or need guidance, don’t hesitate to reach out. YM Yogita M. WordPress Developer Information Technology and Services Used the software for: 1-2 years ### "All in one Chatbot loaded with good features" October 25, 2025 5.0 I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio. Pros Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well. Cons Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand. Review Source Response from Tidio January 30, 2026 Thank you, Yogita, for sharing your thoughts about Tidio! AM Abdelrhman M. support team Research Used the software for: 2+ years ### "A Powerful and Easy-to-Use Chatbot Platform" June 11, 2025 5.0 Overall, Tidio has been a great addition to our customer support system. It has improved our response time and allowed us to automate many repetitive tasks. The platform is stable, user-friendly, and backed by responsive customer support. It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform. Pros I really appreciate the intuitive interface and how easy it is to set up automated workflows. The chatbot builder is very flexible and allows for complex conversation flows without needing any coding knowledge. The live chat integration is seamless and helps us respond to customers in real-time. Cons The reporting and analytics features could be more detailed. It would be helpful to have more advanced metrics to better analyze customer interactions and chatbot performance. Review Source Response from Tidio June 12, 2025 Hey, Abdelrhman! Thank you for reviewing Tidio :) IS Ivica S. Digital Marketing Manager Online Media Used the software for: Less than 6 months ### "Great AI assistant" July 3, 2025 5.0 Overall, I am very happy with this piece of software. Much easier to use than other AI solutions I have seen. The company I am working for is facing pain with setting up the other AI solution and they are suffering a lot. I have avoided all that suffering Pros It's very easy to use, extremely easy to feed it with the new content, and the control panel is very intuitive and easy to use. Setting up the AI on my website took me about 10-15 minutes, and it was automatically active and working. Impressive! Cons There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now. Maybe a suggestion to creators... it would be great if you can set that it to catch the newly published page in WP and automatically index everything inside. Review Source Response from Tidio July 7, 2025 Ivica, thank your for reviewing Tidio! You can turn off the welcome message in the flows builder :) https://help.tidio.com/hc/en-us/articles/5472137896988-Edit-your-initial-message-first-flow RM Rian M. Founder Marketing and Advertising Used the software for: 1-2 years ### "Best Live Chat Platform for Websites" May 1, 2025 5.0 We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to provide proper workflow and their integrations is beautiful. Pros The live Chat with Tidio is a must have for all of our websites for our clients. We aboslutely love their workflow and ui. Cons The pricing is a little high but completely worth it. We're not able to enable full features for most clients but the ones that want to invest a little bit more love it. Review Source Response from Tidio May 2, 2025 Thank you so much, Rian, for this review, we're pumped! APP Aabbeygaius Prince P. Marketing Manager Computer Hardware Used the software for: 2+ years ### "Simple and Effective to Get More Converstion" June 11, 2025 5.0 Very Good – Tidio is a useful tool for customer engagement, especially the chatbot. But there's room for improvement in terms of chat design and template variety Pros I like the chatbot feature. It's easy to set up and helps automate customer support effectively, which will help increase conversions. Cons The chat templates are limited and not very flexible. It would be great to have more customization Options Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Tidio User Friendlyness of Tidio made the Changes Review Source Response from Tidio June 16, 2025 Thanks, Aabbeygaius, for leaving this review :) IF Ian F. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Must try! Don't think, just go for the trial then you will buy! " June 12, 2025 5.0 Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response, subject integrity, reflexive memory, relevant source code, applicable to most use cases possible. You have to do well in MANY areas to have a good product. Pros After experimenting with MANY services and platforms including building my own, I'm thoroughly impressed! And that's not easy lol. I'm still on trial so I've yet to push it thru its paces fully, but I have pushed it. Intuitive, interface is straightforward, yet still has complex features and capabilities, and the range of use is sooooo wide! Cons I would like to see a bit more options in customization upfront and easily accessible. It has a capacity that's deeper than initially suspected, but it takes some digging. Having it upfront for those ready for it would be great. Review Source Response from Tidio June 16, 2025 Ian, we'll treat this review as a badge of honor, thank you! AP Arun P. Web Developer Information Technology and Services Used the software for: 6-12 months ### "A helful Tool for Me" June 21, 2025 4.0 My experience is on positive side. The single inbox for all channels saved my lot of time. With some improvement in UI and analytics make it more helpful for upcomming owners. Pros Tidio multichannel capabilities really help me out. Managing emails, messages, and live chat from the customer in only one dashboard help me alot. Now I can stay at top of customer messages without switching to platforms again and again. Cons I feel that sometimes notifications are delayed, and my mobile app is also not syncing well. And one suggestion to tidio, that can can me analytics section more detailed for better decision making. Review Source Response from Tidio June 24, 2025 Thanks, Arun, for the review :) KC Kimberly C. Owner Publishing Used the software for: I used a free trial ### "Tidio is a perfect plugin" June 2, 2025 4.0 My overall experience with Tidio is very positive with regard to functionality and ease of use. I can see great benefit for myself and my readers. The integrations are smooth and the mobile app is a very handy tool. I can support my site visitors anywhere, anytime. Pros Tidio is very easy to setup and lainch. I had interactions going on .my site within an hour of installing the plugin. Cons I would like to see 'ramp up' pricing for small sites or a longer trial period. One week may work for an established site,, but I may have to deactivate it until I see growth enough to support the cost. Review Source Response from Tidio June 3, 2025 Kimberly, thank you for giving us a review! SM Samantha M. My experience Telecommunications Used the software for: 2+ years ### "Easy to use!" June 11, 2025 5.0 Overall, my experience with the platform has been positive. It provides tools that help enhance and streamline its usability. Pros What I like the most is how easy the platform is to use, I like the variety of tools it offers, like Lyro, the AI assistant. I can track my usage with reports and easily downland invoices. Cons The design could be improved-for example, by enhancing the inbox and adding more options, suchs as the ability to change the notification sound for new messages. Review Source Response from Tidio June 12, 2025 We appreciate the review, Samantha! OR Owen R. founder Apparel & Fashion Used the software for: I used a free trial ### "Tidio is killing the game " June 20, 2025 5.0 I have only used tidio for a short period of time, but it is a great tool and i am looking forward to implementing it in business. Pros I think it is an incredible AI chatbot, but tidio does a great job of making the ux and ui very attractive to the eye and the user behind the keyboard Cons I really have not been able to find anything that i dislike about it. It has been a very smooth experience from discovery to use Review Source Response from Tidio January 30, 2026 Hi Owen! Thank you for sharing your feedback! MT Muhammad T. G.M. Transportation/Trucking/Railroad Used the software for: 2+ years ### "Tidio Boosted Our Customer Response Time Instantly" May 25, 2025 5.0 Overall, my experience with Tidio was positive. The platform is easy to set up and intuitive to use, making it ideal for quickly managing customer interactions via live chat and chatbots. It helped streamline communication with site visitors and provided a noticeable boost to our responsiveness and engagement rates. Pros Tidio's dashboard is intuitive and user-friendly, making it easy to manage live chats, chatbots, and customer conversations without a steep learning curve. Cons The chatbot builder, while functional, sometimes felt a bit limiting when trying to set up more complex workflows. Review Source Response from Tidio May 26, 2025 Thank you, Muhammad! JL Jade L. Customer Relations Retail Used the software for: 2+ years ### "Great live chat tool" June 4, 2025 5.0 Great, use it daily and not had issues with it. Customer service is great as well and get back to you quickly Pros Easy to use and to talk to your customers, can look at past conversations, search and attach attachments Cons That if the set up is not correct that sometimes messages when offline do not go to inbox - this has now been resolved Review Source Response from Tidio June 6, 2025 Jade, this is great, thank you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.