# Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tidio Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MD Monika D Software EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support.“ November 22, 2025 IS Ivica S Digital Marketing ManagerOnline Media, Self-employedUsed the software for: Less than 6 months. “There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now.“ July 3, 2025 CF Claudio F CEO and FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool.“ June 11, 2025 PS Paulo S CEORetail, Self-employedUsed the software for: Less than 6 months. “The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.“ June 29, 2025 KS KRISANPAL S Digital Marketing ExecutiveWriting and Editing, Self-employedUsed the software for: I used a free trial. “Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see.“ September 25, 2025 Greg R EDConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus.“ June 17, 2025 OM Ollie M Business Support TechnicianInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls“ June 10, 2025 CJ Calvin J MarketerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded.“ November 4, 2025 ## Showing most helpful reviews Showing 1-25 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo G. CEO Renewables & Environment Used the software for: I used a free trial ### "Powerful tool for sales and service" May 26, 2025 5.0 The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site Pros Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers Cons Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production Alternatives considered [Landbot](https://www.capterra.com/p/153051/Landbot/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/) Reason for choosing Tidio Features, AI chat and scalability to other instances of my business Review Source Response from Tidio May 27, 2025 Thank you, Guillermo, for the thoughtful review! CAH CESAR ALBERTO H. Director of Marketing and Branding Automotive Used the software for: Less than 6 months ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" June 30, 2025 5.0 I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. Pros What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code Cons The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff Review Source Response from Tidio July 2, 2025 Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :) CJ Calvin J. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Lied to my face" November 4, 2025 1.0 My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. Review Source Response from Tidio December 11, 2025 Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise. Roger A. Owner Marketing and Advertising Used the software for: 2+ years ### "Useful chat tool for customer support" January 18, 2026 5.0 Overall my experience is good. It offers good value for money and works well for customer support and chat automation. Pros I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. Cons There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it! Review Source Response from Tidio January 23, 2026 Thank you Roger for your review! LRH LUIS RODRIGO H. Marketing and Branding Coordinator Automotive Used the software for: Less than 6 months ### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys" June 3, 2025 5.0 In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat Pros What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys Cons I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code Review Source Response from Tidio June 6, 2025 Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure > Channels > and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out GC Grimault C. PDG Internet Used the software for: 2+ years ### "The best solution to never miss a visitor in our virtual spaces" June 30, 2025 5.0 Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions. Pros The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment. Cons The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Tidio The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment. Review Source Response from Tidio July 1, 2025 Thank you, Grimault for your review! VR Verified Reviewer SeniorvMarketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Simple, Smart, and Efficient Support Tool" June 17, 2025 5.0 Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system Pros Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company. Cons What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Tidio Ease of use and pricing, 5 years back when I was implementing this solution Review Source Response from Tidio June 18, 2025 Thank you for the review :) CR Carl R. Managing Director Financial Services Used the software for: Less than 6 months ### "Great Value Chat Platform with Smart Automation" June 9, 2025 5.0 Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours. Pros Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get. Cons Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio We considered HubSpot Live Chat, LiveChat, and Intercom. While each had strengths, Tidio stood out for its balance of features, affordability, and ease of setup, especially for a lean team wanting fast lead capture without the overhead of a full CRM platform. Review Source Response from Tidio July 10, 2025 Hi Carl, thank you so much for this review! AJ Abhishek J. Web Developer Retail Used the software for: 2+ years ### "Best AI Chat Bot " June 13, 2025 5.0 I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. Pros Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc. Cons Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Because i like Lyro AI Agent in tidio. Then we switched to tidio. Review Source Response from Tidio June 23, 2025 Thank you, Abhishek, for taking the time to review Tidio :) aG aniket G. Webflow Developer Marketing and Advertising Used the software for: 1-2 years ### "Easy to use Chat Bot for website" September 17, 2025 5.0 I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. Pros I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. Cons When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically Review Source Response from Tidio September 30, 2025 Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist! BL Brandon L. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Its use has helped us to increase client happiness" June 3, 2025 5.0 Tidio mostly supports clients in real-time within IT consulting projects using its apps. It allowed us to introduce a live chat tool that lets customers instantly and simply contact our support staff. Apart from enhancing the client experience, this one-on-one communication helps us to gather relevant data regarding encounters, which we can then apply to improve our products and services. As a developer, simplicity and integration ease have been absolutely vital. Pros Tidio lets me mostly customize the user interface and chat as I want, so it helps. The chat layout will always match the rest of the page or application since I can alter the colors, style and settings of the chat to fit any project. Getting them used in our applications was not a challenge either; the installation guidelines and documentation were clearly arranged; integrating it with Vue.js was easy. We now handle customer service and technical support quite differently. Cons There is a possibility that some hand modifications will be necessary for more complicated components, such as the ticketing system. Review Source Response from Tidio June 4, 2025 Thank you, Brandon, for reviewing Tidio! AC Abhishek C. Sr. Developer Information Technology and Services Used the software for: 1-2 years ### "Easy integration with ecommerce websites built on PrestaShop." October 26, 2025 5.0 My experience is very good with tidio, i have completed setup of tidio on our most of the website which is based on shopify or prestashop. Also, lyro AI works well and feed there knowledge base by fetching data from given FAQs pages. Highly recommended for anyone running a prestashop store. Pros Easy to integrate with ecommerce store based on prestashop. Also the integration process has no complex setup or hard code conflicts. It doesn't slow down your store which is the best part of tidio. Cons I'm using tidio from 1 year i haven't find any issues or problems everything is smooth and easy to use. Once i faced one glitch i reached out to support team they fixed very promptly. Review Source Response from Tidio November 12, 2025 Thank you so much for this amazing feedback, it means a lot! AM Abdelrhman M. support team Research Used the software for: 2+ years ### "A Powerful and Easy-to-Use Chatbot Platform" June 11, 2025 5.0 Overall, Tidio has been a great addition to our customer support system. It has improved our response time and allowed us to automate many repetitive tasks. The platform is stable, user-friendly, and backed by responsive customer support. It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform. Pros I really appreciate the intuitive interface and how easy it is to set up automated workflows. The chatbot builder is very flexible and allows for complex conversation flows without needing any coding knowledge. The live chat integration is seamless and helps us respond to customers in real-time. Cons The reporting and analytics features could be more detailed. It would be helpful to have more advanced metrics to better analyze customer interactions and chatbot performance. Review Source Response from Tidio June 12, 2025 Hey, Abdelrhman! Thank you for reviewing Tidio :) SR Samuel R. Intensive Housing Based Case Manager Alternative Dispute Resolution Used the software for: 2+ years ### "Highly Recommend Tidio Chat" June 7, 2025 5.0 Pros Support is Amazing, Integrates Seamlessly into CMS and other Websites. Mobile App also allows for quick and efficient access to client chat. Overall have been utilizing Tidio since 2011 for various supportive projects such as EmergencyHousing.CA and I wouldn't change since the chat is packed with essential features and backed by Professional Support. Cons I don't have any negatives to report at this time, Tidio offers Support and quickly and professionally resolves issues as they are reported. Most issues I've reported have actually been caused by my lack of research rather than a feature or request not being available, nonetheless I recieve expert advice and links to the appropriate documentation. Review Source Response from Tidio June 9, 2025 Samuel, this is very nice of you to review Tidio, thank you! RM Rian M. Founder Marketing and Advertising Used the software for: 1-2 years ### "Best Live Chat Platform for Websites" May 1, 2025 5.0 We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to provide proper workflow and their integrations is beautiful. Pros The live Chat with Tidio is a must have for all of our websites for our clients. We aboslutely love their workflow and ui. Cons The pricing is a little high but completely worth it. We're not able to enable full features for most clients but the ones that want to invest a little bit more love it. Review Source Response from Tidio May 2, 2025 Thank you so much, Rian, for this review, we're pumped! LL Lewis L. Co-founder Information Technology and Services Used the software for: 1-2 years ### "Easy to use ChatBot software" September 22, 2025 4.0 Smooth. Easy to get started. Pay as you go, which is very friendly for early stage companies. I would recommend. Pros Easy to implement, intuitive to use. Simply put, it is a good ChatBot for startups and small support team Cons Not integrated well with SaaS users. We find a lot of dimensions missing in the software. So we need to record a lot of information by ourselves. Review Source Response from Tidio September 23, 2025 Thank you very much for the review! YM Yogita M. WordPress Developer Information Technology and Services Used the software for: 1-2 years ### "All in one Chatbot loaded with good features" October 25, 2025 5.0 I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio. Pros Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well. Cons Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand. Review Source Response from Tidio January 30, 2026 Thank you, Yogita, for sharing your thoughts about Tidio! mS michael S. vp Retail Used the software for: 2+ years ### "one of the best chat software that is modern, feature rich with Ai built in." June 10, 2025 5.0 The software allows me to answer chats quickly. Has installer software no your Mac and PC so you don't have to have your browser open to receive chats. That is a big deal that many people overlook. Pros fantastic interface and features. intuitive interface. Ability to connect your e-mail inbox as well as integrate with Facebook Messenger and Instagram messages. Cons pricing sometimes increases but hasn't in a while. They did it twice but I think they'll no longer do that. Their feature set has greatly increased though. Review Source Response from Tidio June 12, 2025 Thank you for leaving a review, Michael! KC Kimberly C. Owner Publishing Used the software for: I used a free trial ### "Tidio is a perfect plugin" June 2, 2025 4.0 My overall experience with Tidio is very positive with regard to functionality and ease of use. I can see great benefit for myself and my readers. The integrations are smooth and the mobile app is a very handy tool. I can support my site visitors anywhere, anytime. Pros Tidio is very easy to setup and lainch. I had interactions going on .my site within an hour of installing the plugin. Cons I would like to see 'ramp up' pricing for small sites or a longer trial period. One week may work for an established site,, but I may have to deactivate it until I see growth enough to support the cost. Review Source Response from Tidio June 3, 2025 Kimberly, thank you for giving us a review! MC Mattia C. E-Commerce Manager Apparel & Fashion Used the software for: 2+ years ### "Smooth Application" June 10, 2025 4.0 Very fine. Overall a good experience. The platform is easy to use and allows for the integration of different tools. Pros About Tidio I really like most the Flow area. Simple to use and you can create as much as you wish and integrate them to your strategy. Cons Unlike other platform there are no live translator chat or text prompt. Could be very useful to translate a sentence our customer care manager need to send to our customers. Review Source Response from Tidio June 16, 2025 Hey, Mattia! Thank you for the review TD Tanya D. Lead Technical Recruiter Information Technology and Services Used the software for: I used a free trial ### "Great Chatbot for the Recruitment Industry" October 27, 2025 5.0 We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio. Pros Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants. Cons I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure. Review Source Response from Tidio December 11, 2025 Thank you Tanya for your kind words! TC Theekapat C. ICT Support and Project Coordinator Food & Beverages Used the software for: Less than 6 months ### "Great AI tool for non-technical users" July 2, 2025 5.0 My overall experience with Tidio was satisfying. As I overcame the issue, Tidio support was easily reachable. Pros Tidio allows users to effectively and efficiently train their AI using information on any web pages using URLs. Cons I remembered Tidio refers to the wrong resource and answered some questions wrongly. The AI still needs much improvement. Review Source Response from Tidio July 3, 2025 Thank you, Theekapat, for submitting your review! PA Panchal A. Administrator Online Media Used the software for: 6-12 months ### "Tidio Chat Review 2025: Features, Pros and Cons." June 28, 2025 5.0 It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation. Pros It is quite customizable and has powerful automation features. Its user-friendly interface helps site visitors and customers communicate effectively. It integrates well with WordPress, making it a preferred choice. Cons It has a limited free plan, but for a large customer base, a paid plan will be required. The hosting site must have a good internet speed to ensure the smooth functioning of the Tidio chat. Review Source Response from Tidio June 30, 2025 Hi Panchal! Thank you for this review :) CS Cholavendhan S. MD Education Management Used the software for: 1-2 years ### "Wonderful All in one AI powered chat bot " May 16, 2025 5.0 I love tidio for all in one features and simplicity to setup. Pros I love tidio being simple and making my job very easier. Free version helps a lot.. thank you... Cons Paid version is not affordable for small non profit education sector. It would be good to have separate plan or free version for non- profit educational institutes. Review Source Response from Tidio May 20, 2025 Thank you, Cholavendhan, for the review! GA Giovanni A. Programmer Program Development Used the software for: 2+ years ### "Everything done well" June 10, 2025 5.0 Pros its ease of use, the very few steps required to install the plugin on your site, and the ease with which users use it Cons I didn't find anything in particular to criticize, every aspect of the tool is simple and intuitive and those very few times I had to ask for help via chat I got immediate answers Review Source Response from Tidio June 12, 2025 Thank you, Giovanni! Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Chatbot](https://www.capterra.com/chatbot-software/)