# Zoom Workplace Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoom Workplace the right Appointment Scheduling solution for you? Explore 14521 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews --- Zoom Workplace 4.6 (14521) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoom Workplace Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews VW Victoria W COTAMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “We were able to tune in for video calls and conferences without having to leave out house and you have the option to comment and message to engage in meetings without having to use your microphone if there is a lot of background noise.“ November 17, 2025 Naya O Graduate StudentHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “The bugs that we did encounter included the actual presentation tools, such as sharing the screen, which could become significantly lagged or the sharing of multimedia through the call present audio issues for some participants“ January 4, 2026 EJ Enghien J ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “I like the unified communication and collaboration platform, Zoom Workplace, which combines video meetings, chat, whiteboards, and presence status all in one location.“ December 9, 2025 Jonathan N Technology DirectorDesign, 51 - 200 employeesUsed the software for: More than 2 years. “We use Phone, Video Conferencing, Zoom Rooms and digital signage. As we dont use the chat, email or storage functions this makes it feel like we are paying for a lot of things we dont need.“ November 27, 2025 JH Jen H CEOMedia Production, 2 - 10 employeesUsed the software for: More than 2 years. “Zoom does really good job with all the things: the AI notetaker, the summary that it creates, being able to have the recordings of the audio and the video. And then there's all the different things you can do during the call with screen sharing and sound sharing.“ February 12, 2026 Nv Nick v Safety ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “We primarily use desktops and the problem is most don't come equipped with microphone equipment, so we have to pivot to dedicated laptops or phones“ January 12, 2026 EJ Enghien J ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “For group meetings, training sessions, webinars, or collaboration among teams, features such as breakout rooms, support for large meetings, recording, and live streaming make Zoom Workplace a top choice.“ December 9, 2025 AE Antawn E Operations and Finance CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Some features were only available in the Zoom app or browser itself, but this made it difficult when the majority of our Zoom scheduling was done using an extension in Google Calendar.“ October 29, 2025 ## Showing most helpful reviews Showing 1-25 of 14521 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzanne F. Director of Operations Real Estate Used the software for: 2+ years ### "Zoom is a solid tool for business!" March 18, 2026 5.0 Great experience with solid customer support! We spent countless hours on the Zoom meeting platform, and it was a Godsend in the covid world, and post-covid world where so many calls and meetings have gone virtual. Pros My team used Zoom workplace for over 6 years with my real estate team every single week for team meetings, plus various other meetings for recording online trainings, virtual client meetings, and more. It's super easy to setup recurring meetings, share the meeting details, and manage past recording files, and more. The customer support was solid. Cons It wasn't super easy to sync the invite link into our Google Calendar, so we would just put the info inside the calendar invite notes. Alternatives considered [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Zoom Workplace Zoom made it so clear and easy for us to use their tools and setup recurring meeting links for my team. Review Source SP Stephanie P. American accent coach E-Learning Used the software for: 2+ years ### "Classic for a Reason" March 1, 2026 5.0 Considering all of the video conferencing software out there, Zoom has been my preferred platform for years because of its ease of use—for both myself and call attendees—and because it doesn't overload my computer like other platforms have. Pros I like that call attendees don't need a Zoom account or even to download the app on their device in order to join a call. Screen sharing, including with sound, is really easy, and I like that the Mac app allows for me to move the call window around over the top of whatever I'm sharing so I can organize my screen in a way that works well for me. The whiteboard feature is also really handy. And I like that when I record calls, I can simply share a link to the replay page without having to upload the file to YouTube or another platform for viewing. Cons The initial storage for call recordings is quite limited, and considering the lowest yearly business license is not particularly cheap, I end up having to download recordings I want to keep and then save the Zoom storage for the few calls I want to have available for sharing the replay link. The settings pages are also incredibly convoluted and are seemingly often reorganized, so it can be difficult to access what you need, especially when scheduling workshop calls in advance. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Zoom was far better for online education, especially in terms of screen sharing, participant reactions, and the ability to password-protect sessions. Review Source YK Yurii K. Technical Support Non-Profit Organization Management Used the software for: 2+ years ### "Zoom - good for personal use, not for big companies" March 20, 2026 2.0 Zoom is a good app for personal use or for collaboration in a very small team (up to 10 people probably). I can't imaging using it for a huge company with several thousands of employees. Pros \-Zoom is a very straightforward app that will allow you to do video calls. Video calls are high quality, can't complain about this. - Zoom portal administration is very intuitive and easy For me that's basically all the pros I have Cons My company uses Zoom as a secondary app for video calls. As an Admin - I hate it. Let's start with Value for Money: Zoom is expensive. There are multiple tiers of subscriptions - Basic one is free but has lot's of limitations (40 minute calls, number of people who can join, etc.) - Paid licenses are very expensive and you will think twice before giving a license to a user. - Zoom is buggy. You can't imagine how many times something went wrong with it. Integrations work really bad with Microsoft Office apps. I have to reinstall it constantly. Zoom's interface is horrible. On a first look it's very simple, but there is no logic in it. - We are Microsoft 365 environment - we use Teams for collaborations and file management - Zoom wouldn't work for you if are M365 organization. - Can't say anything about customer support since we usually troubleshoot everything in house Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Workplace We did not choose, we use both of them at the same time Review Source Naya O. Graduate Student Higher Education Used the software for: 2+ years ### "Zoom Workplace: Essential to the Everyday Grad Student " January 4, 2026 4.0 I use Zoom Workspace every single week, multiple times a week. I like how easy it is to invite people to meetings through the integration of the outlook calendar invite creation that generates an email with all the details of the meeting, its link and tracks who accepts or not. I like the technical and customer support from the Zoom Workplace team when it comes to correcting profile information. This software allows for massive levels of collaboration and accessibility for a great price. Pros I like the massive scale that Zoom Workplace can operate at. I recently used it for my academic conference, which required having multiple video calls ranging from 10-300 participants simultaneously, and had limited technological issues Cons The bugs that we did encounter included the actual presentation tools, such as sharing the screen, which could become significantly lagged or the sharing of multimedia through the call present audio issues for some participants Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) My university started to use Zoom during the pandemic and has allowed us to use it ever since Review Source VR Verified Reviewer Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "An Excellent Product for the Price!" February 5, 2026 5.0 I have been a user of Zoom Workplace since transitioning from WebEx in 2016. It's been an overall great experience with few to no hiccups in implementation. Pros Using Zoom Workplace makes my team of one look more professional because of its easy to use features and simple configuration. Cons I dislike the UI \[User Interface\] of Zoom. It's menu options look antiquated compared to more current web conferencing or other technology tools. Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) I switched from WebEx to Zoom when I was still working in Corporate. I had no choice. In 2021, I chose to use Zoom as a solopreneur. Review Source SS Said S. Facilitainer Education Management Used the software for: 2+ years ### "My go-to for webinars, workshops & trainings" February 28, 2026 5.0 I run a mix of webinars, workshops, and trainings through Zoom and it's become a core part of how I work. It just works, which is exactly what you need when you're live with a room full of people. Pros Zoom has been genuinely dependable for hosting webinars and larger sessions. The audio and video quality holds up well even with many participants, and joining from any device is seamless. Setup is minimal, which matters when you're coordinating a big group. Cons The free tier time limit can be a hurdle when running longer sessions or trainings. Some advanced settings are hidden and not very intuitive. Alternatives considered [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Zoom Workplace Zoom offers more advanced facilitation features than Google Meet. Breakout rooms are easier to manage and more flexible. Host controls, security settings, and participant management are stronger. Audio and video stability are more consistent in larger groups. It also integrates better with external tools for professional production. For structured workshops and trainings, it simply feels more robust and reliable. Review Source Kassidy K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Webinars and Recordings" February 15, 2026 4.0 Overall, I have been happy with the value for the money. It does what we need and is simple when you get the hang of it Pros I love that you can record and save your meeting with Zoom Workplace. Our business does webinars and it’s an affordable and easy way to make sure we can have a replay available! Cons It’s a bit of a learning curve to figure out how to use it for what we need (webinars). I like to screen share and I had to do a lot of work with ChatGPT to figure out how to get my PowerPoint to show, but not presenter notes. Alternatives considered [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Zoom Workplace The value for the price seemed to work best for our company plus we had been recommended zoom by others! Review Source Andrew R. Attendee Consumer Services Used the software for: 1-2 years ### "Super Easy to User" February 23, 2026 5.0 I love it overall. It has provided great value it our organization. It very easy to implement and most users enjoy using it. Pros Compatible in all environments, extremely user friendly, easy to implement. Zero user training is involved . It is very self explanatory. Cons Popups from Browser to actually application can be a little tricky to under or decipher. Some browsers crash during opening. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Workplace We utilize both applications within our environment Review Source VR Verified Reviewer Owner Broadcast Media Used the software for: 1-2 years ### "Good for the money" March 21, 2026 5.0 It is a good place to get started on webinars and classrooms. Unfortunately I had to move on to latforms with more capabilities like editing and storage on the cloud, as well at 4K playback. Pros Easy to use. Easy to navigate and easy to invite guests. guests can share their screens. Valuable tool in my coaching service. Cons I would prefer if the recordings were stored in a zoom cloud, rather than on my computer. The large files were inconvenient to store and not easily cataloged vs compared to other platforms. Alternatives considered [Riverside](https://www.capterra.com/p/10004414/Riverside/) Reason for choosing Zoom Workplace Has AI editing ability and stores meetings on the platform. That was imperative for me. Review Source Craig T. Director of Marketing Information Technology and Services Used the software for: 2+ years ### "Sigh when I see an invite for Zoom Meetings" March 12, 2026 3.0 Pros Zoom does what is needed of it, for business and personal use. People prefer it when booking meetings, so it's a must-have on your desktop. Cons I personally have issues with it from how it loads to the fact its a whole separate system when Teams is right there and its more dependable. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Our Vendor only used zoom when we all use teams, so we had to invest in licenses. Review Source VR Verified Reviewer sr systems admin Education Management Used the software for: 2+ years ### "Zoom Workplace an all encompassing tool" September 30, 2025 5.0 My overall experience has been great over the years. The product offering has only gotten more extensive and helpful. It really encompasses a full work suite now. That I only need one app to do a ton. Pros The thing I like most about Zoom Workplace is that it is extremely easy to collaborate with your co workers and reach them when needed. The built in AI makes things very conveinent. Cons The thing I would say I like the least about Zoom Workplace would be that when things and feautres are added that there really isn't a way to learn how to use them in app. Switched from [BlueJeans Events](https://www.capterra.com/p/10008891/BlueJeans-Events/) Bluejeans did not have all the features we wanted and when they were bought out we lost a lot of why we went with them in the first place. Review Source PO Peter O. Infrasturcture Engineer Computer Software Used the software for: 2+ years ### "Reliable and Productive" September 8, 2025 5.0 Zoom Workplace provide a platform that we can reply on; remove the need to maintain hardware on-prem. Features rich Zoom meeting not only allow us to support users that English is not their native but also users with visual and hearing impairment Pros We were able to remove all on-prem servers and hardware from legacy system on both voice and video. We can now provide unified experience for our end users using single client application is available on most devices and OS. Our users no longer need to switch between application for voice and video. The flexibility of the system allow us to comply with countries we operate in and maintain the same security feature and data protection. Cons The licensing can be difficult to navigate; use can easily end up with paying for features that are not applicable to their organization. Zoom is a enterprise products that smaller company might find it too feature rich. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Consolidate voice and video into single platform Review Source CR Chrisitan R. Virtual Sessions and Support Specialist Legal Services Used the software for: 1-2 years ### "Streamlining W/ Zoom" June 23, 2025 5.0 Pros I like how zoom workplace when has many different features that make it a central hub for our team chat via zoom chat options as-well as being able to facilitate scheduled meetings. Cons I do not like their notification system as it can tend to be a bit spotty as it will try to send notifications to your current active application. This can cause issues to not receiving notifications on the go and turning off feature tends to be just as spotty. Switched from [Chanty](https://www.capterra.com/p/179730/Chanty/) We switched as chanty had many notification problems. The stability of the company's servers was not that reliable as there would be an outage at least once a week. Review Source Junaid E. National IT Manager Hospitality Used the software for: Less than 6 months ### "Reliable and Great Features" September 13, 2025 5.0 Overall, Zoom Workplace has been dependable communication tool for us. It has become essential for hybrid and remote teams. Pros Zoom workplace is reliable for video conferencing with excellent audio and video quality. Platform is very easy to use and it integrates well with calendars. Features like breakout rooms, screen sharing and recording make it great for internal teams and clients. I personally love using Zoom mobile phone application. Cons The free version is limited in meeting duration and advanced features are locked behing high tier pricing. Alternatives considered [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Zoom Workplace Found most of out clients prefer using Zoom Workplace so it was easy to use Zoom to communicate. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Since Skype is no longer supported as Microsoft officially retired the service, we were looking for some other similar products. Review Source KC Kelli C. Secretary Education Management Used the software for: 1-2 years ### "Reliable and Easy for Everyday Meetings" December 4, 2025 4.0 Overall, Zoom has been a dependable tool for meetings and communication. It saves time, makes remote collaboration easier, and works well for both work and personal use. The interface is simple to learn, and most issues are small and easy to fix. Even with the occasional glitch, it delivers good value for money and has become something I use regularly without thinking twice about it. Pros I like how easy Zoom is to use and how reliable it is for video calls. The video conferencing quality is usually very clear, and the layout is simple enough that anyone can join without confusion. It’s convenient for both quick one-on-one calls and larger meetings. The platform also has helpful features like screen sharing and messaging that make work a lot smoother. Cons Sometimes the audio or video can glitch, especially if someone’s connection isn’t strong. There are also times when updates slow things down or cause minor bugs. I also feel like some features should be included in the base plan instead of being add-ons. Review Source Nicole G. Senior Field Underwriter Insurance Used the software for: 2+ years ### "Zoom is the GOAT for Remote Work!" January 9, 2026 5.0 I appreciate the power of Zoom Workplace because it allows individuals to connect across the world with high-definition video and audio to be more efficient in their work. Pros Zoom is very easy to use and it looks aesthetically pleasing. It is an amazing platform for video conferencing and webinars for my work meetings. Cons Zoom can sometimes have difficulties relaying video or audio properly, but this rarely happens. I believe the free account meetings should be a minimum of 60 minutes instead of 40 minutes. Review Source JA Jonathan A. Chief Executive Officer Information Technology and Services Used the software for: 2+ years ### "Zoom Workplace More Than Just Meetings " September 2, 2025 5.0 Zoom Workplace is an excellent choice for teams already invested in the Zoom ecosystem. It streamlines workflow by bringing critical collaboration tools into one familiar place, making it a strong and intelligent solution for the modern hybrid workplace. Pros Zoom Workplace successfully evolves the platform from a simple video conferencing tool into a robust, all-in-one collaboration hub. The core meeting experience remains best-in-class—reliable, with high-quality audio and video. The new AI Companion is a genuine standout, efficiently summarizing chats and meetings, which dramatically boosts productivity. It is easy to manage files with Zoom Workplace. Cons This software doesn't have problems at all, it's good and am pleased to using Zoom Workplace for doing work. Review Source Yatra P. Student Nurse Hospital & Health Care Used the software for: 2+ years ### "Making remote work easier and better - Zoom Workplace" January 5, 2026 5.0 Overall i love this app. Good AI charts and summaries. Works smoothly and the quality is also good. Zoom Workplace is the best app for smaller or larger meetings. It can be used on any device and any where at any time. Pros It works really easily/smoothly without any Bugs and Issues. I am using Zoom Workplace from a long time (almost 2-3 years now). It is a really good app to meet people anytime and anywhere. Work can be done remotely using Zoom workplace. The quality of audio, video conference and video call is fantastic. It is a good value for money and i really recommend it to everyone. The most important thing is customer service to me - they are really active and responsive. Cons Honestly, I love everything about Zoom Workplace. The app is really good. I don't think there is anything that i dislike about Zoom Workplace. Review Source DAD Dharmendra Alex D. Information Security Manager Telecommunications Used the software for: 2+ years ### "Reliable and Essential Tool for Work, Learning, and Audits" May 14, 2025 5.0 Zoom has evolved into more than just a video conferencing tool—it’s a core part of how we communicate and get work done, especially in a hybrid or remote setting. Whether it was for university group projects or facilitating a formal ISO audit, Zoom has always delivered when I needed it. Pros Zoom has been a consistent part of my life since university, and it continues to be essential in my professional career. It’s incredibly easy to use, even for non-technical participants, and offers a stable and reliable platform for both one-on-one meetings and larger team calls. In my current role, I use Zoom daily to coordinate with vendors, consultants, and internal teams. It played a major role in helping us complete our ISO 27001 audits remotely, enabling seamless collaboration with external auditors and stakeholders. The screen sharing, breakout rooms, and recording features are particularly useful. Cons Occasionally, I’ve run into audio issues or dropped connections, especially when someone has low bandwidth. Also, the webinar and large meeting features require separate licensing, which can be a bit of a hassle for occasional use. More flexibility in the pricing for small teams would be helpful. Review Source Kristy G. Associate Director Education Management Used the software for: 2+ years ### "Innovative and Easy to Use" July 28, 2025 4.0 Overall it's a good platform that continues to innovate and provides more helpful features the longer I use it. Pros I like many of the features of Zoom compared to other video conference platforms such as Microsoft Teams. They do continue to innovate and add new features as well and it's relatively easy to use. Cons Zoom could use some improvements as with all software programs. In particular, the settings page is quite overwhelming to use. Additional features are often added without any notice, so sometimes you don't realize that you may need to evaluate a new default feature to see if it's appropriate for you until you happen to be in the settings for another reason. I have not had to contact customer support so I cannot comment on that. Review Source Rachael Y. Manager Real Estate Used the software for: 1-2 years ### "Satisfied zoom user " December 28, 2025 5.0 Overall I am pleased with zoom. My favorite part is how I can keep my calendar all in one place and can easily schedule meetings on the go. Pros It is easy to schedule a meeting on the go with the mobile app. This is especially true when the person you are scheduling with is in your contacts Cons That the free version cuts off at 40 minutes. It would make more sense if this was an hour or 30 minutes. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) More people in my line of work used Zoom. Review Source SR Sam R. Residency Program Administrator Hospital & Health Care Used the software for: 2+ years ### "Zoom - The Best Meeting Platform" March 25, 2026 5.0 I use Zoom daily in my role and it is dependable and convenient. I love the recurring meeting function and how easy it is to create a single meeting or series. Also love the additional functionality such as backgrounds and how easy it is to import additional ones. Pros Zoom is the best platform for meeting scheduling and interfacing. I love all of the features and ease of use. The video call function is used daily in my role. Cons Zoom does occasionally do strange things which may be attributed to user error. Occasionally meetings I have scheduled will populate with a different host. Review Source RC Robert C. Ceo Marketing and Advertising Used the software for: 2+ years ### "Zoom The Best Online Meeting Tool" June 10, 2025 5.0 It has been very good. This is my online go to product for meetings and podcast recording. Very rarely have I lost a recording using Zoom. Pros I use Zoom Work Place because it's easy and just works. Very few meetings get dropped. It records locally and into the cloud. Cons Two things - it was would be nice if it recorded participants audio in seperate tracks and it can be considered expensive. Alternatives considered [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Zoom Workplace Zoom was easier to use and better quality Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I needed a more robust and flexible product. Review Source JK Jitae K. Sr.Devops Computer Software Used the software for: 2+ years ### "Reliable tool for seamless virtual collaboration" October 3, 2025 5.0 Overall, this is a quite good solution for video conferencing, offering great video and audio quality that makes virtual meetings feel more engaging and productive. This is a essential tool for remote positions! Pros What I most like about Zoom is the breakout room feature. It is really good for facilitating smaller group discussion within larger meetings. You don't really create each small group meeting from one large meeting thanks to the breakout room feature. Good UI/No hassle. AI features does translate/summarize meetings with quite good accuracy. Cons I don't think i have any dislike about Zoom Workplace. The Zoom Workplace app could be little heavy, which makes your computer bit slower, due to many features. Review Source BC Bien C. Systems and Service Operation Analyst Food Production Used the software for: 2+ years ### "Zoom Workplace Review" May 23, 2025 5.0 The AI Companion is highly praised for its ability to summarize meetings, transcribe conversations, and extract action items, which enhances productivity. Pros The AI Companion is a standout feature, offering capabilities like meeting summaries, transcription, and action item extraction. Cons Some users have reported problems with video and audio quality, especially if their internet connection is not strong. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.