# PTminder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PTminder the right Personal Trainer solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144027/PTminder/reviews --- PTminder 4.5 (212) [View alternatives](https://www.capterra.com/p/144027/PTminder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PTminder Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews BC Bryan C OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It does everything we need, payment processing, workout programming and progress metric tracking...we love it!“ November 30, 2022 TR Theresa R Owner/TeacherHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “You have to pay a monthly fee plus they take a commission from every payment a client makes through the system which gets VERY expensive.“ November 12, 2021 DD Darryl D WebmasterHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Our personal fitness business is 100% virtual, and this app has a streamlined our business model allowing us to scale like never before.“ February 12, 2022 TR Theresa R Owner/TeacherHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The basic app can still be used without an extra charge but it's ugly and not customisable.“ November 12, 2021 SN Summer N Managing DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We upgraded PT minder from MindBody and never looked back.“ May 13, 2020 NI NAOMI I Personal Trainer/sole operatorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They are incredibly helpful and it is amazing that they are available 24/7.“ May 13, 2020 ## Showing most helpful reviews Showing 1-25 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nobel L. Personal Trainer & BJJ Coach Used the software for: Less than 6 months ### "Helpful for the day to day management of my business" April 6, 2018 4.0 Pros All of the features are very useful for the nature of my business. The general reports are very helpful in allow me to monitor as aspects of my business. Cons The minimum term for membership is 1 week. It would be good if there was an option for 1 day because I have walk-in rates for members which I have to set up with a 1 week expiry date. Which means that after they complete the walk-in, their membership will still be on the system for the next 6 days. I use the software as the check in point for members when they come into classes as well. In order to check how many classes they have left on the membership it requires some time to go into the system to find the relevant information. eg. Click - client management > select member > Package/membership/prod > view schedule. If this process could be shorten it would be more helpful for front line staff. Review Source Rob C. Managing Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent software once you figure out how to use it" November 5, 2021 4.0 I like the software a lot and will likely be using it again with my new location Pros Includes all the features I needed for building programs, selling packages and scheduling Cons When you have no clients you still have to pay for access to set it up once the trial ends Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[PT Distinction](https://www.capterra.com/p/141155/PT-Distinction/)[My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) Reason for choosing PTminder More feature rich and an attractive interface Switched from [My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) MyPTHub does not allow restriction to their built in exercise videos which is not good for those building their own brand Review Source CD Chris D. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Used to be good..." July 21, 2025 1.0 I've been with them for years and the quality has steadily declined. Prices has risen but service and functionality has dropped. The software started randomly switching our timezones which played havoc with synched calendar leading to double booking. Despite reaching out to "help" multiple times over the past 6 weeks no one can provide an answer. Only responding with "we'll get back to you", which they don't. Additionally, the capability for us to synch with Google calendars is down and has been over a month meaning my trainers using Google calendar cannot use PT Minder in their Google calendars. This means a whole bunch of double handing and double booking costing us heaps. Pros Reporting capability. I chose PT Minder because of the ability to extract reports. Also the ability to book groups for SPT Cons Quality has dropped substantially in recent times. Constant glitches with timezones. Currently cannot synch to Google Calendar. All despite price rise Switched from [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) At the time they coudn't do bookings for face to face small groups Review Source TR Theresa R. Owner/Teacher Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use but beware the hidden costs" November 12, 2021 4.0 Pros Very easy to use and integrate into our website Easy to keep track of clients bookings and payments Easy to use for clients who are not particularly tech savvy Options to set up recurring membership payments, class passes and sell products Can set up group classes and individual sessions Easy to keep track of income and expenses Cons Hidden costs! You have to pay a monthly fee plus they take a commission from every payment a client makes through the system which gets VERY expensive. Also you have to pay extra for everything eg text reminders, customised app... The basic app can still be used without an extra charge but it's ugly and not customisable. Reason for choosing PTminder Based on the pricing structure, when you look at the website, I thought this would be cheaper with all the functionality I needed. But, it has actually worked out to be even more expensive than Mindbody. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I thought this would be a less expensive option Review Source SG Sarah G. Owner Sports Used the software for: 1-2 years ### "Great support and communication" August 13, 2020 4.0 We moved from another cloud based software provider as they were proving to be expensive for what they offered in terms of support. PTMinder although may not have all of the bells and whistles that other gym/pt software have but their support is fantastic and the 24/7 online help has been invaluable for me as a gym owner. The fact that they are constantly adding to their service is another bonus and I look forward to seeing how PTMinder continues to evolve. Pros Excellent value for money, 24/7 online support!! regular updates, good value for money. The online support is fantastic. Cons Calendar booking is a little clunky and would benefit from a feature that allows bulk actions in the calendar. The transaction and invoice linking could be more streamlined and the option to record outgoing, and incoming communication that you have had with specific clients in their member profile would be beneficial. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Expensive, slow customer support and their website offering is overpriced and over valued for a wordpress plugin with some basic graphics. You can build your own wordpress plugin website for a fraction of what they charge. Review Source TC Tim C. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software to help Personal Trainers run their business" August 15, 2019 5.0 It makes running my business so easy in terms of the admin and finances. The system handles it all. I don't have to worry about it. I can log all of my expenses in there as well which helps massively with accounting. Clients book themselves in and can see how many slots they have left from their packages - and just buy more as and when. This means I don't have to worry about any of the administration and can focus solely on giving the best group classes and personal training sessions without the burden of the admin. Clients love it too. Pros It's easy to use. Set up is very straightforward. Integration with existing website is also very simple. The ability for clients to book their own sessions (within available slots) is so helpful, and allowing clients to pay online and book into classes or go on a waiting list takes all of the effort out of it. Clients particularly like the email and text reminders. Cons The workout planner isn't as advanced as some others, and it's not quite as set up for online personal training (i.e. remote coaching) as some competitors. Switched from [My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) my PT Hub was very complicated to use and not at all intuitive. PT Minder is a much better overall offering and suits my needs way better. Review Source SN Summer N. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Love it" May 13, 2020 5.0 Excellent. Pros We upgraded PT minder from MindBody and never looked back. The system is excellent and the support team are always available and helpful. I’ve recommended PT Minder to lots of industry contacts. Cons Anything that I find might be lacking they fix or add in to the development pipeline. Can’t fault it. Reason for choosing PTminder Service, price, overall product. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Dissatisfaction with MB. PT Minder delivers far more, in a better way for a much better price. Review Source Response from Xplor Technologies May 18, 2020 Thank you for the review Summer! :) mike P. personal Trainer Used the software for: 6-12 months ### "All you need for client profiles" January 20, 2018 5.0 Pros The Calendar is easy to use and book clients in or block out certain times or days, you can add unlimited clients and separate them into active live and previous, set up membership payments and direct debits, create training and nutrition plans and send or print them. Cons Unable to sync calendar with iPhone newer than iPhone 5, guide to sync calendar is outdated and needs updating. Not clear on what payments are direct debit and what are one off payments I.e membership is recurring and payments are one off. Review Source Nancy P. Owner Used the software for: Less than 6 months ### "Absolutely love it. Monthly rates for this program in comparison to others is much lower!" February 16, 2018 5.0 Pros Very easy to use! I was skeptical with such low monthly dues but was pleasantly surprised when it did everything I needed it to for scheduling, organization, follow-ups and transactions. Definitely recommending this program to other Anytime Fitness franchise owners. This was my first time managing a personal training program of my own in my gym, and was provided with easy steps and excellent customer service to make that transition smooth. Cons Percentage rate on Stripe debit transactions, have to use Square to be competitive and save money. The great thing is you can still use the program without using Stripe for debit and credit transactions. Review Source Samantha J. Certified Personal Trainer Used the software for: Less than 6 months ### "Fantastic " October 26, 2017 5.0 Managing my day to day schedule. Monitoring payments and reminders automatically sent to my clients Pros That it is so simple to use! Its functional and effective. Great use of design. It offers great free tips. Its cheap and affordable Cons I wish that my clients could see more info on their logins. More graphics would be great on programming and Body Measurements etc Review Source TD Tine D. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Requested Feedback" April 22, 2017 4.0 Love the product, defintely wouldn't be able to live without it. I talk to other personal trainers about getting this! easily access calendar from my phone on the go. Love the fact that assessment information is on my phone instantly if I need it and clients can access this through their log in portal. Like the fact that I can have active, lead and past clients. I like how you can see the earnings at a glance per month. Would like to see in the future: -booking unavailable time in the diary through the app right now its just sessions/classes. -payments connection to bank account to reconcile sessions that way -private notes to be the default for sessions or at least the option rather than workout plan Have had a few instances where I add a prepaid payment to a client click the send receipt function and it sends that information to a random client. This has happened about 4 times now and have emailed in about it to which I've not had a response from you guys. My clients are pretty cool about this kind of thing but when it involves dollar amounts when clients are on different rates, I have a very hard time trying to explain this to them. Pros Easy to book in clients and hold client information App Website log in easy I can manage my classes and clients Snap shot of how much made Week and Year to date Hold assessment information in once place Cons Private notes not the default in the sessions breakdown Payment information connection to your bank - have to add each payment manually Unavaliable time is hard to use (to block own training and so that clients cant book in in that time). Needs to be a 3rd session/class type of action. Review Source CD Cheryl D. Personal trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Thrilled trainer!" April 7, 2017 5.0 When I finally got the courage to leave a box gym and start my own boutique gym I was extremely nervous about keeping clean records of my clients, payments, and financials! PT Minder made it incredibly easy and it gives me peace of mind that I do not have to worry and can concentrate on being the best trainer and not spending countless hours on other aspects of my business!!! Thank you PT Minder for always changing with the industry to make improvements to make it easier for me!! Pros How easy and simple it is to use and navigate through! Cons A couple of glitches here and there but always improving! Review Source Response from Xplor Technologies April 7, 2017 Awesome stuff Cheryl! We appreciate the review :) KT Kate T. Owner/Director Professional Training & Coaching Used the software for: 2+ years ### "Great Service!" April 9, 2017 4.0 Great program, have been using it for a few years now and have been impressed with the constant improvements they have been making in there software, making it more integrated and generally making my job easier. On the rare occasion that I have had a problem the customer support team have been straight on to it and exceptionally helpful. Pros Easy to use and links in with many other programs I use. Cons It would be great if there was someway to create a link from my website to ptminder for non clients to book appointments, therefore they would not require a log in. I think there should be a way to round off/finish a financial year. Would be great if it interlinked with MYOB for accounting purposes. Review Source MF Moayyed F. Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent business management and organisation tool for PTs" April 8, 2017 5.0 Versatile app that covers all the business organisation needs and more for a small PT business like mine. Well organised process flow that seamlessly places time and financial data in to synced records. Simple dashboards and the ability to crunch complex reports like average time costs, projections and reconciled earnings make this software a reliable virtual finance and admin department. Pros Reconciliation and calendar management Cons Lack of options in app version. Bugs in app. Review Source AM Amanda M. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Bloody brilliant!" January 17, 2020 5.0 I don't think I could run my PT business without it! So far no other similar company has come close to offering what PT Minder does, especially for the price and value! Pros Customer support is available 24/7 and never not been able to help. The software itself is super easy to use and gets better and better each year. Cons Only small changes to how the assessment page works but it's a personal preference. Review Source AG Adam G. Movement Therapist Used the software for: 1-2 years ### "Awesome software!!" January 9, 2018 4.0 Pros For the complexity of the tasks you need it for, the software is relatively easy to master and the customer service is amazing!! Anything that i didn't understand, i could almost instantly get a response from the online chat service they provide and was given the correct answer and great guidance almost instantly. Compare it to some of the bigger names out there and i think they not only revival them but probably surpass them and are a lot better value for money. Cons There are a few areas that i feel they can improve on but they are very small and if i'm honest i can't remember what they are. (obviously shows just how insignificant they are. Review Source AM Amy M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "A new player on the market!" April 12, 2017 5.0 When I first opened Amz Fitness I was looking for software that was simple and at that stage could track how many clients I had coming into the business. Over the years PT Minder has grown alongside my business and I have incorporated the new functionality into how I manage my clients success as well. I find the system very easy to use and was so glad when they introduced the app functionality as I can now have PT Minder on the go and can book in client sessions without needing to wait until I am back in my office. I am excited to see the many more changes and improvements that will come with PT Minder. For all the other software on the market PT Minder is the best value for money! :D Pros Ease of use, when I am on the go Cons I think the finances side of the software can be improved Review Source WN Will N. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Everything you need, at great value" April 7, 2017 4.0 From my side of the programme I have had very few little problems. Some clients however haven't been able to log in or their password won't work. It's easy to use and has all the utilities a personal trainer/small business owner would need - I can't speak for those with multiple coaches etc. One issue I had recently was that I couldn't invoice for part of a large sum of money. I wanted to invoice for half a programme, but when I selected it from the clients purchase. It would only let me invoice the whole amount and so I had to add notes that I didn't require them to pay all upfront. Not a huge issue, but something that could maybe be addressed. In all, a really useful, easy to use and great value programme. Pros I like its simplicity. Cons Occasional blips/programme freeze Review Source AL Andre L. Kinesiologist / Gym Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best PT Scheduling Software " April 8, 2017 5.0 Customer service, customer service, customer service!!! They excel in giving you the best user experience and service if you have ANY issues with their software. Their super friendly staff responds almost immediately when you have questions and my experience has only been positive with them. They are constantly updating their system and going according to user feedback, so if there is a feature you would like implemented, please ask them as they may try to implement it depending on the demand (they actually listen to you)! I seen this happen firsthand. It did not take me very long to understand how their system worked, you get these cool and simple financial graphs to let you know how much you are bringing in, staff and client scheduling is very intuitive, you can integrate online payments with their software, which is awesome (you get you very own online store through them), they have a phone app that syncs everything when you are on the go and the list of features goes on and on! I tried many software when I was shopping around and I immediately wanted this within 15 min of trying it. Just try it, you have nothing to lose and their amazing staff will have your back! Pros Everything Cons Maybe the pricing to add additional trainers/staff, but the customer service you receive and the quality of the software makes it worth it. Review Source SF Stuart F. PT Used the software for: 6-12 months ### "Does exactly what I need it to do - easy to get to grips with, no unnecessary fluff. " January 8, 2018 5.0 Pros It is not cluttered with functions that just are not relevant to what I need it to do. Very quick to use, simple to pick up and saves me time. Cons The workout creator seems to be very focused on a bodybuilding/commercial gym type workout - custom exercises seem to want you to label it with the associated body part but there is no compound; or total body; option that I can see. If you want a list of sets and reps you can do on machines it probably does the job however. Review Source SS Sarah S. Small Group Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "PTminder is perfect for my business!" April 7, 2017 5.0 I have used PTminder for the last 18months and cannot fault it! So handy for the everyday running of my business - bookkeeping, tracking clients, clients booking classes and loads more. If I have need help they are very quick at responding and they are always updating the software to help us further! Pros Ease of use and having all my data in one spot! Cons It can take a while to load sometimes and it freezes with clients after entering data and therefore you have to do it again. Review Source Response from Xplor Technologies April 7, 2017 Awesome to hear Sarah! Thank you for your feedback :) AS Amanda S. Personal Trainer, Nutritionist, Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Worth every penny! " April 7, 2017 5.0 PT minder has been my software of choice for my personal training business. It's afffordable, easy to use, and I prefer it over MindBodyOnline. Thanks for a great software! Pros User-friendly, affordable, lots of helpful features to track client progress and more Cons I think the mobile app could use some work. It's very basic and glitches a lot. Review Source Response from Xplor Technologies April 7, 2017 Thanks for the review Amanda! Mobile apps are getting an upgrade soon :) LM Laura M. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helping to simplify and organise my business life" April 7, 2017 5.0 I have been using PT Minder for a few months now and it has been invaluable in helping me to stay on top of my sessions, calendar and income. It's easy to add sessions on the spot and captures all the information you need for invoicing and tracking your business progress. I wasn't great at keeping on top of session numbers and income so this helps me to always know what's happening and present my business in a professional way. The app is so handy and I haven't even taken advantage of all the features yet such as session notes and planning. It's changed the way I run my business and has decreased my stress levels a lot, leaving me time to work on other areas. Pros The reconciliation and management of payment history. Cons Direct debit option to use Stripe, when I tried it was a bit confusing and didn't accept a MasterCard so I gave up. Review Source Response from Xplor Technologies April 7, 2017 So great to hear Laura! Thanks for the review. Customer service will be in touch with you shortly to see if they can help get you setup with the direct debiting side of things :) pK phillip K. fitness instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Really great program i love it." April 7, 2017 5.0 PT Minder is a really great program. only thing missing is the clients ability to see there assessment chart as a lot of my clients would love to share their progress with their spouse's. Pros keeping everything in one place. Cons my clients not being able to review their progress from their phone. Review Source Response from Xplor Technologies April 7, 2017 Thanks for the review Phillip! Clients are already able to view & download their assessment charts when they login to the MyWebsite client area, however yes it's not yet viewable through the Mobile Apps. We're working on it though :) PW Paul W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Perfect for a Small Business" February 11, 2019 4.0 It is perfect for a small business. Makes it a whole lot easier for the client's in terms of booking and paying. Equally it is simpler for the trainers to track their schedule. It would no doubt be the case that it would serve a larger outfit well, but can't really speak for them. Pros It's easy to use but has plenty of features. The service in terms of customer support is good and the responses are prompt. Cons Not found many downsides at this moment in time. Review Source Similar Products Featured