# MobileServe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MobileServe the right Volunteer Management solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143830/MobileServe/reviews --- MobileServe 4.3 (190) [View alternatives](https://www.capterra.com/p/143830/MobileServe/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MobileServe Ease of use 4.2 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh M. Campus Minister Religious Institutions Used the software for: 1-2 years ### "Mobile Serve 2018-2019 school year" August 13, 2019 4.0 Overall, it is pretty good for what we are looking for. I don't know if there are better options out there, but it offers us an easy way to track all of our students service hours and make sure they are keeping up on their requirements. Pros I like that I am able to track the amount of hours logged by users as a whole as well as in sub organizations. Cons I wish there was a way that we could clear out the service logs at the end of each year so that we can start tracking anew. Review Source VR Verified Reviewer Director of Service Learning & Summer Programs Education Management Used the software for: 1-2 years ### "MobileServe" August 8, 2019 4.0 Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same. Pros Online tracking is way easier than my old spreadsheet method. Having students be responsible for reporting their own hours (although with some pitfalls) was much nicer than having faculty in charge of recording and reporting hours. The personal responsibility associated with it is good for character building. Even though they occasionally made mistakes on their logs, learning to be diligent, follow up, and check afterwards is a good lesson. The analytic features, being able to easily break down hours by individual, grade, organization, etc. was great. Cons We found the homepage display confusing, as it displayed the total hours entered, and not approved. Students have to check the "Activity" page to see what has been verified. In many cases students would misprint an email address, hence the faculty would never see it to approve it, but the student would glance at their home screen and think they have logged it correctly. This learning curve created a few instances of confusion and negative feelings. Likewise, there were a few minor details that students needed to learn in order to submit logs correctly, like making sure they select a category, or enter the email address in the correct line. Again, this is just a learning curve issue that made it less user friendly initially. Reason for choosing MobileServe Mainly because of the small integration with Blackbaud, our school's system, and the promise of further integration in the future. I also liked the people I talked to in the company, as they seemed like a small, passionate, start up that really believed in the product. Review Source VL Vicky L. Director of Special Events Education Management Used the software for: 6-12 months ### "In theory this is great, but in practice it's difficult" August 20, 2019 2.0 Frustrating and difficult. Pros Mobile & online access was my most appreciated part, but unfortunately the mobile access backfired when it came to our largely not-tech savvy parent population. Cons Active reporting - when I try to print out a volunteer list for an event it does not separate it into a format that is easy to decipher -- all the info is bunched up in a strange document that does not clearly indicate who signed up for what shift, and what that person's contact phone or email is. To me it is not intuitive on the user side either. If the shift or the name of the event or the time is not recorded correctly, or the user doesn't know the name of the event they end up creating their own sign in/out, and it does not point back to the actual event they are working. Additionally when trying to print the volunteer schedule, the times of the shifts change to Eastern time. We are using this software in the Pacific time zone, and the shifts when printed change to 3 hours later. It makes it confusing and difficult. I don't believe I received adequate training on setting things up, and don't know the features available. Review Source VR Verified Reviewer Chair of the Theology Department Education Management Used the software for: 2+ years ### "Easy to Use Volunteer Service Tracking System" January 22, 2019 4.0 MobileServe has been very open to my suggestions and ideas as they continue to develop their product. I have been happy with it. Pros I appreciate the clean layout and accessible search features offered by MobileServe. I find it very easy to search data by user name and filter it by dates. I have over 200 users I keep track of, so this software makes it easy. Cons I do not like that, at this time, I cannot edit user profiles myself but have to contact Customer Service and have them do it. They are always helpful about doing it, but I'd rather have the ability to do it myself. Review Source VR Verified Reviewer Campus Minister/Adj Prof Higher Education Used the software for: 6-12 months ### "High School use of Mobile Serve" January 18, 2019 5.0 It has overall been a positive move. It makes performing service hours quite easier. Pros I liked that it really helps me save time and gives me an accurate account of where everyone stands with hours in each class. I do like the Dashboard. Cons When I check the students hours I have to remember to make sure I put in the starting date. One of my teachers cannot get into mobile serve to check her students. No one has been able to assist us. Some of the student have difficulty in linking their hours to my dashboard. Review Source VR Verified Reviewer Assistant Director of Campus Ministry Education Management Used the software for: 1-2 years ### "MobileServe Review" January 25, 2019 4.0 This has been great for our High School Community Service program - and has given us the opportunity to expand in new ways! Pros I like how easy it is for our students to use the App to get notified about service opportunities & to track their hours. It is also great for us to keep record of what students are involved in what. Cons There are sometimes small technical glitches that make it hard for us to create repeated events, find old events, etc. However, Customer Service has always been great! Review Source VR Verified Reviewer School Guidance Counselor Education Management Used the software for: 6-12 months ### "Student/User Friendly" July 30, 2019 5.0 MobileServe allows us to track our students' service hours throughout their years of high school. The kids like it because it is user friendly and the mobile app encourages them to put in their hours as they complete them instead of forgetting to turn in their service logs later. Pros The price first brought me to this product and then the ease of use for our students was a major factor in switching to MobileServe Cons My students and I do not like that they have to pay to get a copy of their service transcript. Other products we've used have given them this service history for free. Review Source Lori G. Teacher Education Management Used the software for: Less than 6 months ### "MobileServe in Public Schools" January 22, 2019 5.0 Excellent. The MobileServe staff is friendly and courteous. They made switching our community service tracking a breeze and it has saved us a tremendous amount of time. Pros I like the ease of using the site. Signing up was a breeze as the folks at MobileServe worked with me to design a program that best fits my school. Our students are using it and no longer do I have to track down paperwork. I also like the professional community service resume that comes with the program. Cons I would like it to have reminders that I can set for my students. For instance, when students owe community service hours by a certain date, I would like to be able to set a reminder well in advance of that due date. Review Source VR Verified Reviewer Director of Employee Operations Marketing and Advertising Used the software for: 1-2 years ### "Big Fan of MobileServe" January 25, 2019 5.0 Pros I love that it makes it easy to track the volunteer work of our employees! Cons I've had issues tagging a location, but that's really the only issue I've had. Review Source Antigona M. Director of Development International Affairs Used the software for: I used a free trial ### "Functionality at its best" January 18, 2019 5.0 Pros The texting capabilities. you are able to reach everyone. Cons it needs more warmth on its platform. Have more personality dpeneding on the organization mission. Review Source SJ Summer J. Student Activities Education Management Used the software for: 2+ years ### "Game changer for the management of service hours required for graduation " July 30, 2019 5.0 Very customer oriented and responsive. And very affordable considering the time saved! Pros Before I collected hundreds of services hour records and logged and filled them. Now the students record their time and I approve it. They can see where they are at in terms of meeting graduation requirements. It super easy to use. Cons I would love it if the service categories would report the total number separately on the home page. But I can still see that in service resume. Review Source KH Kate H. Registrar Education Management Used the software for: 2+ years ### "A good product that could be great" August 7, 2019 4.0 We appreciate having the ability to track service hours through the app, and even with its limited reporting, the program is far superior to a spreadsheet. MobileServe is a good program that with a few added features could be great. Pros The interface is straightforward and fairly intuitive. The infographics give a quick view of our groups' performance towards their service goals. Cons The reporting functions leave much to be desired. Though the infographics look nice, they only provide a limited view of the data, and we have not found a way to access more advanced reporting. The approval process for supervisors is also somewhat uneven as the system-generated e-mails don't always seem to reach the supervisor. Review Source JP Julie P. Teacher Education Management Used the software for: 6-12 months ### "Service Hour Tracking is Easy" August 2, 2019 5.0 It's been the easiest way to track and verify volunteer hours that our institution has ever used. Pros I liked seeing the service hours for each of the students all on one screen, hours for each calculated for me. Having verification from the event where they served documented where they served by having the event organizer sign/email and even the place for a picture. I also really liked that I could leave comments of encouragement for each user when they recorded volunteer hours. Cons Software was not intuitive, spent quite a bit of time trying to figure it out on my own before having to go to the software administrator at our site, where he showed me how to get to the "Dashboard" first, then go to "users" then how to navigate around to approve hours. It seems to me that the "Dashboard" screen should be what a user comes to first when logging in, as that is the whole reason we are using the program. Review Source KM Kelsey M. Philanthropy Chair Used the software for: 6-12 months ### "Easy to integrate, easy to understand regardless of level of abilty with technology" August 10, 2017 5.0 More participation from the members and more desire from members to log their hours and activities Pros How much it simplified everything for the philanthropy chair from dashboard to reports. It made calculating totals and ensuring members were reaching their goals 10 times easier. It allowed for me as the philanthropy chair to monitor over time rather than checking every six months as we had done prior to the product. Being able to monitor in real time allowed for me to connect with members who might not have been reaching their goals. Cons None, the only hard part was getting our members to WANT to use it but once they did use it and saw how great the product was they loved it. Review Source GB Grace B. student Used the software for: 2+ years ### "Through the KY YMCA, I have utilized MobileServe as a tool to log hours for Y-Corps. I love it!" August 31, 2017 5.0 I am able to track all my community service and access it at any time. I also love that I can share my service stories! Pros I love that it is easy to access my community service involvement. My most favorite thing about this software is the story telling involved. I love that I can go back and look at stories of service. Pictures included are also a great plus! I love that I can share pictures of service, rather than gloating them on social media. Cons I feel that it can be timely. I find myself in a habit of "stocking" my hours and submitting them all at one time for the week or month. I also wish there was a way to go back and plug in pictures from service. Review Source GL Gary L. Educator Education Management Used the software for: 6-12 months ### "Mobile Serve has taken our community service program to a whole new level!" August 11, 2017 4.0 Pros As the director of our school's community service program, I find the ease-of-use to be excellent. Students appreciate the ability to log hours right from their phones - and even post pictures of their service experience. I like the real time response; students can know their up-to-date service hours totals as fast as they can check a text message! I love the reports that can be produced from the admin side. The communications features are nice too; I can push out a service opportunity for my students (and receive responses) at any time with one entry on my dashboard Cons Honestly, most of the bugs were in the first few months of launching Mobile Serve in our school and support always responded quickly to my help requests. The only thing I can think of now is that there is no current way to archive sub groups - though I've heard they're working on it. Review Source MS Mollie S. Teen Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "Mobile Serve Review - Teen Volunteers" August 20, 2019 5.0 My teen Leaders Club at the YMCA uses MobileServe to log their volunteer hours. They preferred it ten thousand times over keeping track of hours on paper. I especially like the data features. Prior to using MobileServe, hours had to be manually calculated each month. Pros \- Ease of logging volunteer hours - Ease of tracking volunteer hours for an entire group - All data aspects - Absolute best costumer service! Cons \- There is not a way to reset or view for a specific time range as a user - I would love to be able to create sign ups for the events within the app Review Source DS Deborah S. Volunteer Service Coordinator Education Management Used the software for: 1-2 years ### "Extremely helpful for volunteer accountibility" July 30, 2019 5.0 I really love the concept of MobileServe--that students are the responsible agents for tabulating their hours, and that it is easy for their supervisors to approve the time. I had a hard time getting all my students to put the app on their device, though, so getting started was a little bumpy. Pros I could check immediately to see who was completing their service hours. Cons The user interface from a management standpoint was not as intuitive as I hoped it would be. I had to call for support on how to get output of the fields I wanted. Reason for choosing MobileServe n/a Review Source LL Lyndsey L. Student Used the software for: 6-12 months ### "MobileServe is great for keeping track of service opportunities and hours that you have completed!" September 3, 2017 5.0 With MobileServe, I don't have to write down my service hours or try to think back and count hours. It's all in one place for me. Pros I like that all of my volunteer information is in one place and I can keep track of how many hours of service I have completed without having to think back to the last few months every time I need to know how much service I have done. Cons I need to complete a number of service hours per semester, so the only thing that I don't like about MobileServe is that each semester I can't set a date to count my hours from. My home screen shows me all of the hours I've ever completed, so if I need to see how many I've completed each semester, I have to go the activity log and count the hours between two dates rather than being able to click on certain semesters and seeing how much I completed in that time period. Review Source DB David B. Associate Director of Campus Ministry Education Management Used the software for: 1-2 years ### "MobileServe Feedback" February 11, 2019 4.0 We are improving our tracking of service hours in our community. Pros MobileServe is very user friendly. It did not take very long to master the different features. The customer support is also a pro. Cons There are a few features that would help our staff take more advantage of this tool. Review Source CS Chris S. Academic Dean Education Management Used the software for: 6-12 months ### "An excellent way to track service hours" August 13, 2019 4.0 It's been a great platform, and I look forward to it improving with time! Pros I like that it aggregates all my data and gives me good reporting, and that it's easy to use. Cons It needs to be easier to post events, and find local events to share them. You have the data, make it available to share with our users with one click of a button. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/)[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/)[Schoology](https://www.capterra.com/p/128481/Schoology/) Reason for choosing MobileServe Ease of use, price, mobile app Review Source BH Brad H. Assistant Dean of the McMaster School Used the software for: 6-12 months ### "MobileServe has allowed me to track my students hours and to empower them to take responsibility." February 6, 2018 5.0 Pros I like how easy the software is accessible and that students can use them on any devices. One of my favorite features is the photo upload. I have been able to see the students in action. Cons They are still updating the software to continue to make it easier to use, but sometimes it is not as easy to navigate as I would like. They are very helpful if you have any issues. Review Source LD Leslie D. Communications Chairman Non-Profit Organization Management Used the software for: 1-2 years ### "Volunteer Organizations benefit from capturing important community hours" July 31, 2019 5.0 Easy to capture important volunteer hours for our organization where we are required to turn in community hours each month. Wonderful to be able to realize the monetary impact of our volunteers' efforts in our Houston programs Pros Ease on entering hours; and ability to capture statistics monthly/quarterly and by category Cons Some of our users are hesitant to use regularly; limited number of users per plan Review Source FV Felicia V. Members Non-Profit Organization Management Used the software for: 2+ years ### "Was very tedious to use. " September 7, 2017 3.0 None Pros That it essential via a Computer and not just a phone app I always have too many phone apps and not enough storage on my phone. Cons When we needed to add new members to the software it took a long time to be able to find the code to join the group. We have to log our service hours twice and your software has alot of steps on loging hours. Also you cant break it in to semesters which isn't efficient. Review Source AS Art S. Teacher Primary/Secondary Education Used the software for: 2+ years ### "Wonderful app for tracking service" October 29, 2019 5.0 MobileServe provides a paperless system for keeping track of hours. It's been useful in giving our students a way to keep a permanent record of their service without having to keep track of loose papers. Reports for administration are easy to put together and even give visuals for them to look at. Pros MobileServe is a good way for us to track service hours at our high school. Students submit hours electronically and then are able to view them after graduating. This gives them a lifelong advantage. It is easy to validate service hours. The interface is straightforward and easy to understand. Cons It would be nice to keep sub-org information separate for each student. However we have found work-arounds that make reports manageable Review Source Similar Products Featured