# Page 3 | CINC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CINC the right HOA solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143799/CINC-Systems/reviews --- CINC 4.3 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Page 3 - Reviews of CINC ## Showing most helpful reviews Showing 51-70 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH David H. Director Real Estate Used the software for: 2+ years ### "You need a degree in this software in order to be able to use it." March 20, 2025 1.0 Discouraging. If you try to use this you are forced to learn a way of doing things specific to CINC. Unlike other services where they make things intuitive, CINC has a top down approach you need to learn the CINC way or prepare to be frustrated. Pros The accounting portion works as needed. At its heart this is accounting software with other functions added on - the core accounting works well but everything else is poorly implemented. Cons Anything that isn't strictly accounting. You have to click many times to see attachments, there is no obvious option to review all contextual information (and attachments) in a single screen. The naming of artifacts is uniform so one will overwrite the other unless you manually rename them. Review Source NJ Nikki J. CS Manager Accounting Used the software for: Less than 6 months ### "love learning with Cinc" September 4, 2025 5.0 Fantastic. It has been incredibly helpful and informative. The general session was really great and the speakers were very engaging. Pros Information delivered in an easy, fun format. Staff is incredibly knowledgeable, professional, and engaging. Cons Just signed on with Cinc, don’t know of any cons at this point. As of now, I haven’t found any areas that will require workarounds. Review Source TH Tracy H. President Real Estate Used the software for: 2+ years ### "CINC is the best " September 4, 2025 5.0 Overall experience is good. Would like to have more on line training but the staff at CINC are very helpful when asked to anything. Pros Easy to navigate. Very useful in most everything but need help with more training…. Otherwise it’s all great. Cons I really like everything about CINC. But would say the least is training. Need to have more training Review Source SR Stephen R. Sales Banking Used the software for: I used a free trial ### "Partner input" September 4, 2025 5.0 Pros Speakers were amazing. The information was perfect for a new person such as myself. I felt like I was not talked down to. Cons To be honest the is my first experience coming to an event like this. I don’t have a ton of input to offer but if anything maybe different food choices. Review Source RG Rebecca G. President Facilities Services Used the software for: 6-12 months ### "CINC is terrible, doesn't track anything" September 16, 2024 1.0 Pros Absolutely nothing, the entire process was a mess. Cons CINC doesn't have basic HOA management needs covered. No process to approve architectural requests. Getting approvers set up for invoices was a disaster. Review Source JR James R. President / CEO Real Estate Used the software for: 2+ years ### "Trust me...go to CINC" July 3, 2019 5.0 Great team. Responsive to helping us. Started without a partner bank and it worked great. Then we witched to a partner bank and WOW even better. Strongly suggest daily reconciliations with a partner bank. Call module is great. Pros It works. The different features are vast and come together well. If you are in the association management business you already know software is essential. I have worked in the below systems and CINC is hands down much better functionality and has more bells and whistles. Stay away from TOPS...seriously DO NOT USE TOPS. Yardi, Appfolio, & Frontsteps are okay but CINC brings all of their features together. Cons The cost was affordable compared to others, but it is not the cheapest. If you are in the association management business you already know software is the backbone of what we do. Do not go cheap, you will regret it. TOPS One was cheap and talked a good game but after 3 months of use we could not reconcile three months and had a massive data loss causing us to lose multiple communities. I have worked for years with TOPS, Yardi, Appfolio, Frontsteps.....CINC is much better than any of these other packages by far. We are working with the CINC team on the form letters it is really the only thing I think needs improvement but what is there does work. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing CINC Having worked in the others CINC was the total package and they are always working to improve the system based on user feedback. Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Total fail for TOPS. They sold us a product they knew did not work then held our data hostage. Review Source PH Paul H. Secretary Real Estate Used the software for: 2+ years ### "Poor customer service and VERY poor maintenance tracking" July 3, 2016 3.0 If your primary concern is banking relationships for ease of accounting, then this is the product for you. But if you need helpful reporting on the status of regular and preventative maintenance; that easily references material specs, standards, and warranties; you will be much better served looking elsewhere. Pros 24/7 access to all owner account matters and various community data/reports Cons 1) Getting the run-around. For example, being told "out of town for a week" without assigning an important issue to someone else. Meanwhile, making you think that progress was being made, only to discover that nothing was being done for 1 month. 2) Terrible maintenance reports- particularly, if you need a brief summary of work that was recently completed, still in progress and on-hold. For this will takes many pages as it fills the page with info that you don't need and must merge 3 separate report queries; 3) accounting glitches from 2 different management companies who use this program as being "Ghost" programming issues (from the words of tech support at Cinc) and thus never getting a real answer about the cause. Review Source Response from CINC Systems May 14, 2018 Thank you for this valuable feedback. We have searched our customer base and cannot locate a customer with the name of Paul H. It appears that Paul may be a board member of a homeowner¿s association. We do not sell directly to HOAs. It is important to note that since the time this review was written, we have made a number of improvements to address the specific concerns outlined in the review. We are continuously improving our support practice, primarily though the addition of personnel skilled in accounting and technical issues, and through an upgrade of our support protocols. Additionally, we have made a great number of items available to our end users (the property management companies) for self-service on support issues. We have updated our reporting, including maintenance reports, to provide clearer information to our users. We encourage Paul to follow up directly with his HOA¿s management company. JR Jenara R. Community Manager Non-Profit Organization Management Used the software for: 2+ years ### "CINC is Great " October 6, 2022 5.0 If i have any questions or issues, the help deck is awesome Pros the violation feature is very impactful Cons the templates feature could be better. Sometimes it doesn't Sync up correctly when you want to create a new document Review Source SE Sandy E. Owner Real Estate Used the software for: 2+ years ### "Great lead gen CRM" May 18, 2023 5.0 Glitchy here and there. Doesn't offer a good transaction management side. Pros Helps organized our Lead Generation system. Cons Glitchy at times. Doesn't offer strong transaction mgmt. Review Source VR Verified Reviewer President Real Estate Used the software for: 2+ years ### "Cinc Review" February 25, 2020 5.0 Our customers in HOA management typically are complimentary. Pros Reports Accounting options Appearance of reports Cost Structure Cons Some snafus - Accounting staff would have to detail. But overall very good. Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Reason for choosing CINC All the reasons listed above. Review Source MK Michael K. CEO Real Estate Used the software for: 2+ years ### "Great HOA Software Suite" February 13, 2020 5.0 CS is very supportive via their Case submittals, training videos, webinars and annual conferences. CS listens to customers suggestions and implements the improvements for all customers to enjoy. Pros The ability to use this software so quickly from anywhere and any device is awesome. We are able to answer our customers requests quickly and completely from wherever we are is awesome. Cons It times out without warning and too quickly. Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/)[Village Management Software](https://www.capterra.com/p/127303/Village-Management-Software/) Reason for choosing CINC At the time, 2006, they were using web based platforms better than the others. They also were offering the best integration of management and accounting software. Review Source AS Amanda S. Director of Homeowner Services Real Estate Used the software for: 2+ years ### "CINC HOA Management" September 6, 2022 3.0 CINC is beneficial to our company as it is used as our homeowner and accounting database and overall does what we need it to do. Pros CINC is a vital part of our day to day workflows. I do feel that the interface can feel outdated at times, but I also know that CINC is continuously taking steps to update the functionality and overall use to best fit the needs to their clients. Cons I feel that the interface can feel outdated at times Review Source JK Jonathan K. Director of Community Management Real Estate Used the software for: 1-2 years ### "Not quite perfect. " February 18, 2020 4.0 Very good on the whole but some nagging issues keep it from being perfect. Pros Intuitive most of the time and the integrations are industry leading. The accounting portion is fantastic. Cons Some of the features are extremely helpful in theory but need to be more thought out and fully realized. The correspondence template editor is atrocious. Training is far too surface level. More in-depth knowledge should be given up front. Much of what we have learned we've learned on our own and some of that has been contrary to what we were trained on in the beginning. Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Reason for choosing CINC Functionality and cost. Review Source Reem R. Senior Manager Real Estate Used the software for: 2+ years ### "Could not do my job without CINC!" June 19, 2019 5.0 Pros This software tool helps in every facet of our business and growing our industry into new ages. Keep up the great development and growth. Cons None as they are very responsive on how to better their services. Review Source MR Marsha R. Admin Management Consulting Used the software for: 2+ years ### "Cincinnati review " November 17, 2022 5.0 Pros Product easy to use. Love the work order section Cons No features I dislike about the software Review Source LK Lola K. EVP of Accounting Real Estate Used the software for: 2+ years ### "The Best Property Management Software" February 13, 2020 5.0 Sharing the work in real time. Access either from desktop or cloud designed to customization and best-in-class functionality. Excellent automated workflow process if the initial setup is done properly. CINC has the power to manage your business easy, flexible and collaborative. Also, helps with time management and efficiency which leads cutting business expenses. Pros Collection module. Alerts feature. Banking Module. Cons Violation module is difficult to setup or use form majority of users. Reason for choosing CINC For the reasons described above. Review Source MK Matthew K. President Real Estate Used the software for: 2+ years ### "Great product!" February 13, 2020 5.0 Helping us grow! Pros Love the ability to access from anyway with internet access. Cons We love everything about the software! no concerns. Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Wanted cloud based software and banking integration Review Source BM Barb M. Accounting Manager Management Consulting Used the software for: 2+ years ### "CINC Software" February 13, 2020 4.0 CINC has really helped us with better record keeping of homeowner account information and with all aspects of our accounting payables and receivables. It has helped us become more automated, efficient and keep more accurate and detailed records. Pros The software is Web based which makes it easy to access from anywhere. Cons The software periodically times out while in the middle of completing a task. Review Source PA Paul A. Director Banking Used the software for: 6-12 months ### "Its the 21st century and they still can't do email notifications to tenants for violation management" September 23, 2021 2.0 Email notifications for tenants are a standard feature on pretty much every othe HOA software. Wonder why CINC refuses to move into the 21st century and sticks to snail mail instead. Pros Nothing of note really. Refusing to keep the software current will only make them irrelevant over time if they don't keep up with the other competitors Cons Violoations management is not really great. There is no way to send email violations to tenants when almost all other HOA software has email notification of violations. This is really not that hard a thing to implement. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: Less than 6 months ### "Cinc is great" January 15, 2019 5.0 Pros I really like that everything is in one place. Very easy to use. My clients love it Cons This is great product, but may nor fit every ones budget Review Source Response from CINC Systems January 23, 2019 Thank you for your review! We are pleased that you enjoy CINC. Please let us know if we can ever be of assistance. Our best ideas always come from our customers. Talk to a Capterra advisor for free and get results within 15 minutes.