# CINC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CINC the right HOA solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143799/CINC-Systems/reviews --- CINC 4.3 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of CINC Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews AI Amanda I Director Of OperationsReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It saves us significant time by automating tasks like payment processing, reporting, and document management, which reduces errors and improves efficiency.“ August 26, 2025 LC Lindsey C Vice Preside tReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Closing out work order has been challenging when smaller vendors don’t submit the invoices with same work order number.“ September 4, 2025 AI Amanda I Director Of OperationsReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “This allows our team to focus more on serving homeowners and less on administrative work, ultimately improving our overall service quality.“ August 26, 2025 LR Lani R ControllerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Lack of ability to fix errors we make in the system via journal entry or invoice. “ August 14, 2025 JD Jennifer D Associate Director of TransitionsReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Payments, the portal in general, the work order module…on a whole the product does a good job and serves its purpose - we’re very excited for the new offerings and enhancements to take everything to the next level.“ September 4, 2025 CS Christine S OwnerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Tags don't work when sending autogenerated emails to ARC committees, but Cinc won't fix it.“ August 21, 2025 MC Megan C Vice PresidentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “You can upload documents to the website with ease, and homeowners can access their information 24/7.“ August 7, 2025 CS Christine S OwnerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “I can't even send broadcast emails with emojis or images in the body of the email.“ August 21, 2025 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kelly H. President Management Consulting Used the software for: 2+ years ### "I am a raving fan of CINC Systems" August 28, 2025 5.0 I have used other software platforms and found them tedious. When I started my own company over 15 years ago, I started with CINC and have been a raving fan ever since. Pros CINC is not just a software provider, they are a true partner in our growth and success. CINC software is intuitive, easy to use, and a selling point when marketing to new clients. Cons CINC is changing so fast, and providing more and more features, that I really need a full-time employee dedicated to bringing my staff up to speed on what's new. Review Source MC Megan C. Vice President Real Estate Used the software for: 2+ years ### "Easy to Use Software but Needs Improvement" August 7, 2025 4.0 They are always extremely helpful and throw a great conference. I would still recommend this software to anyone that was considering switching. Pros It is very user-friendly to both internal managers and the residents of the community. You can upload documents to the website with ease, and homeowners can access their information 24/7. The customer support is easy to use and is fast. Cons The homeowner page needs to be updated to differentiate between the different owners' information, ie, the emails and phone numbers. It would be nice to see this split out. We were told a different platform would be coming last year, and it did not happen because of the integration with RNO (I believe that is the name of it). Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC The Accounting and management module was a selling point, and the ease of use. Review Source Response from CINC Systems August 11, 2025 Thank you for taking a few minutes to provide an insightful review! CINC Systems will be announcing and sharing our new homeowner app in a few short weeks at CINC Up, CINC's annual client conference. We're excited for you to see it. It combines ONR's best-in-class homeowner app, now part of CINC, and integrates it with the rest of CINC's platform to form the best integrated AI-powered end-to-end financial, managerial, resident platform in the industry. LR Lani R. Controller Real Estate Used the software for: 1-2 years ### "It could be a great product BUT improvements are needed sooner than later" August 14, 2025 3.0 Much improvement is needed in the owner information, core accounting and reporting. No audit trail for transactions. Increase staff for development and higher level support to speed up improvements and fixes. Pros Integration with bank, strongroom and Vive. Auto bank reconciliation and group reporting and scheduled reporting. Simple/lower level support tickets usually are resolved quickly Cons Lack of ability to fix errors we make in the system via journal entry or invoice. Group reporting cannot be properly used to run a past month. System is not set up to run group reporting for fiscal year end other than December. Owner information is not set up to accommodate contact information for more than one owner. Collections module is over the top complicated. Custom reporting is not user friendly and in some cases cannot be exported to excel. System is not able to accommodate California laws regarding e-communications/opt in or out. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[Smartwebs](https://www.capterra.com/p/172920/HOA-Compliance-Software/) Reason for choosing CINC Sales team was great! They told us the system could do everything we needed but many of those areas are not true. Switched from [Condo Manager](https://www.capterra.com/p/106828/Condo-Manager/) Lack of integration with banking and strongroom Review Source AMB Ann Marie B. Director of Association Management Construction Used the software for: 1-2 years ### "Pretty sweet" September 5, 2025 5.0 We really have had a great time in using cinc! Even with the changes and learning we’ve found great options and ways to work through any issues. Pros I can’t wait for cinc connect to come out. We chose this platform for the easy to use accounting, and portfolio/management capabilities. Cons The Communications are not easily built - to be pretty, such as newsletters - but it’s coming and we can’t wait. Also looking forward to lifestyle capabilities. Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC Was more well rounded in total and looked better to the eye. Was also intuitive feeling. Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Needed something that also included management and was more intuitive. Review Source Response from CINC Systems November 25, 2025 Ann Marie, thank you so much for taking a few minutes to provide a rating and review. We're happy that you find our software easy to use. We have a number of exciting products and features on our roadmap including CINC Connect coming soon! We appreciate your business! TC Tammy C. Owner Director CAM Management Consulting Used the software for: 2+ years ### "Amazing system " September 3, 2025 5.0 Excellent since 2016! I’ve been an account for 30+ years and used many systems for accounting yet CINC is by far my favorite ! Pros Awesome technology and best accounting proceeding where daily work is streamlined. Owner portal in real time. Cons There is room for improvement in the violations processing but it has come a long way since 2016. And templates could be more user friendly. Switched from [TOPS](https://www.capterra.com/p/92600/TOPS/) Integration and all in one system where the banks are in the system Review Source MO Maggie O. Administrative Specialist Management Consulting Used the software for: 1-2 years ### "Tidewater Review" September 3, 2025 3.0 Some things have been made easier. Some more difficult. Overall positive experience after the first year of growing pains. Pros Using the system to send violations. Specifically when CAMs use the app to put in the violation. It is less great when using the desktop to create a violation and having to add a picture Cons Broadcast and snail mailers are extremely cumbersome. It takes 100 steps to send any out. It is also unclear (at least for how our company is set up) to determine who is getting the emails from the directory or web users Switched from [SenEarthCo](https://www.capterra.com/p/128506/SenEarthCo/) Company made the decision. I was not part of that conversation Review Source JO Jen O. Vp of operations Management Consulting Used the software for: 2+ years ### "CINC is fantastic!" September 4, 2025 5.0 Great experience… their team is great to work with and I never feel like a bother. They go above and beyond. Pros Their team members are fantastic! System is great and user friendly. Very ambitious with staying on top! Cons Some support time of response can tend to lag. My only other complaint is sometimes emails get hung up. Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC Accounting features and it looked user friendly. Switched from [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) Tops wasn’t going to support the product. Review Source MC Mattie C. Association Manager Real Estate Used the software for: 2+ years ### "All in one software" August 25, 2025 4.0 Overall, CINC has been good to work with, it was time consuming to get setup but the team was helpful. Pros We find the automations helpful. Conveniently, the software has the majority of the features we were looking for. Cons Lack of customization on some items, my accounting team has requested. It's time-consuming to have to go to multiple websites for all features. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC Features, pricing, implementation timeframe. Switched from [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) It lack features we needed and they were moving to another platform that did not work for us. Review Source JO Jennifer O. Controller Accounting Used the software for: 1-2 years ### "Cinc up 2025" September 5, 2025 5.0 Great experience. However I wish there was some type of communication with our representative. It would be nice if there was a meet and greet I. Person Pros The system itself is very user friendly. All accounting related reports are informative and concise. Cons I hear a lot that items are in development but don’t get additional information when it comes to future roll out dates Alternatives considered [McCormick Electrical Estimating](https://www.capterra.com/p/165314/Electrical-Estimating-Software/) Reason for choosing CINC The pricing and the ease of use. Also partner banks Switched from [Mission Critical Information Management (MCIM)](https://www.capterra.com/p/161993/MCIM/) Cost efficiency. Ease of use for managers Review Source AY Angel Y. Accountant Association Bookkeeper Real Estate Used the software for: 2+ years ### "CINC…the only property management tool you need!" September 4, 2025 5.0 Cinc has made life so much easier for our accountants, managers, and residents. All inclusive and readily available. Pros Cinc is the only property management software that incorporates everything needed to manage your properties. Cons Inability to enter credit memos in the vendor invoice side has caused accounting issues for our associations and their vendors. Switched from [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) We were being forced to switch to TopsOne and didn’t want to be limited by the same limitations of TopsPro Review Source AG Ara G. Director of Administration Non-Profit Organization Management Used the software for: Less than 6 months ### "Just CINCed" September 4, 2025 5.0 Great so far! The CINC team has been wonderful to work with every step of the way. You all definitely know how to curate a wonderful experience. Pros We are currently going through implementation. The team has been great and the process has been efficient. Looking forward to all the new features and how this will improve our operations and the residents’ experience. Cons The set up is overwhelming, as expected of course…….. but least like about CINC? TBD at this time :) Alternatives considered [FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)[eUnify](https://www.capterra.com/p/137049/eUnify/) Reason for choosing CINC AI strategy, great team, ability to customize the system to our needs and wants. Switched from [Smartwebs](https://www.capterra.com/p/172920/HOA-Compliance-Software/) Also switched from FSR Connect/Jenark. We wanted more control over our data and processes. Also switched to a different financial management company. Review Source MK Michael K. CEO Real Estate Used the software for: 2+ years ### "Great HOA Software Suite" February 13, 2020 5.0 CS is very supportive via their Case submittals, training videos, webinars and annual conferences. CS listens to customers suggestions and implements the improvements for all customers to enjoy. Pros The ability to use this software so quickly from anywhere and any device is awesome. We are able to answer our customers requests quickly and completely from wherever we are is awesome. Cons It times out without warning and too quickly. Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/)[Village Management Software](https://www.capterra.com/p/127303/Village-Management-Software/) Reason for choosing CINC At the time, 2006, they were using web based platforms better than the others. They also were offering the best integration of management and accounting software. Review Source SM Stuart M. Senior Community Association Manager Real Estate Used the software for: 1-2 years ### "Smashing it!" September 4, 2025 5.0 Very positive and a breath of fresh air to use and work with on a day to day basis! It saves us time that we can utilize on other important tasks, servicing our clients. Pros Engagement, constructive information and conversation has always been a regular experience of using CINC Cons Nothing. It is awesome and I have nothing bad to say about our experience of using CINC. Again, it is great to use. Review Source AG Asilah G. Accounting Supervisor Accounting Used the software for: 1-2 years ### "We love Cinc!!" September 5, 2025 5.0 Overall I have had a great experience with cinc mostly in part to do with the team who is always willing to help. Pros Support team is helpful and considerate. The software is incredibly user friendly and easy to navigate. Cons They are times where the file queue or batch posting takes too long to load or does not load at all. Review Source Response from CINC Systems November 25, 2025 Asilah, thank you so much for taking a few minutes to provide a rating and review. We're happy that you find our software easy to use and that you've had a great experience with our team. We expect that you'll see faster batch posting soon if you have not already. We appreciate your business! MC Michael C. CEO Real Estate Used the software for: 2+ years ### "CINC is very good." September 4, 2025 5.0 Effective cost saving software. Labor savings have been significant. SAS model has served WFH environment well. Pros Reliability - the software is reliable and responds quickly. There aee hundred of reporting options. Cons Customer communication could be better. Use training is online through video and whitepapers. Not best options for some employees. Review Source VR Verified Reviewer Community Manager assistant Management Consulting Used the software for: Less than 6 months ### "FIRST CINC UP" September 4, 2025 5.0 A good learning opportunity, especially being my first time things went smoothly with my team. I will definitely be going to future CINC UP events. Also\[sensitive content hidden\] was awesome!! Pros The entire experience was great! Honestly had a great time being my first CINC Up. Meeting everyone for the first time will be something to remember. Cons There hadn’t been anything to complain about. Everything went pretty well, only thing would more live music!! Review Source TH Tracy H. President Real Estate Used the software for: 2+ years ### "CINC is the best " September 4, 2025 5.0 Overall experience is good. Would like to have more on line training but the staff at CINC are very helpful when asked to anything. Pros Easy to navigate. Very useful in most everything but need help with more training…. Otherwise it’s all great. Cons I really like everything about CINC. But would say the least is training. Need to have more training Review Source RG Rebecca G. President Facilities Services Used the software for: 6-12 months ### "CINC is terrible, doesn't track anything" September 16, 2024 1.0 Pros Absolutely nothing, the entire process was a mess. Cons CINC doesn't have basic HOA management needs covered. No process to approve architectural requests. Getting approvers set up for invoices was a disaster. Review Source PH Paul H. Secretary Real Estate Used the software for: 2+ years ### "Poor customer service and VERY poor maintenance tracking" July 3, 2016 3.0 If your primary concern is banking relationships for ease of accounting, then this is the product for you. But if you need helpful reporting on the status of regular and preventative maintenance; that easily references material specs, standards, and warranties; you will be much better served looking elsewhere. Pros 24/7 access to all owner account matters and various community data/reports Cons 1) Getting the run-around. For example, being told "out of town for a week" without assigning an important issue to someone else. Meanwhile, making you think that progress was being made, only to discover that nothing was being done for 1 month. 2) Terrible maintenance reports- particularly, if you need a brief summary of work that was recently completed, still in progress and on-hold. For this will takes many pages as it fills the page with info that you don't need and must merge 3 separate report queries; 3) accounting glitches from 2 different management companies who use this program as being "Ghost" programming issues (from the words of tech support at Cinc) and thus never getting a real answer about the cause. Review Source Response from CINC Systems May 14, 2018 Thank you for this valuable feedback. We have searched our customer base and cannot locate a customer with the name of Paul H. It appears that Paul may be a board member of a homeowner¿s association. We do not sell directly to HOAs. It is important to note that since the time this review was written, we have made a number of improvements to address the specific concerns outlined in the review. We are continuously improving our support practice, primarily though the addition of personnel skilled in accounting and technical issues, and through an upgrade of our support protocols. Additionally, we have made a great number of items available to our end users (the property management companies) for self-service on support issues. We have updated our reporting, including maintenance reports, to provide clearer information to our users. We encourage Paul to follow up directly with his HOA¿s management company. SE Sandy E. Owner Real Estate Used the software for: 2+ years ### "Great lead gen CRM" May 18, 2023 5.0 Glitchy here and there. Doesn't offer a good transaction management side. Pros Helps organized our Lead Generation system. Cons Glitchy at times. Doesn't offer strong transaction mgmt. Review Source JK Jonathan K. Director of Community Management Real Estate Used the software for: 1-2 years ### "Not quite perfect. " February 18, 2020 4.0 Very good on the whole but some nagging issues keep it from being perfect. Pros Intuitive most of the time and the integrations are industry leading. The accounting portion is fantastic. Cons Some of the features are extremely helpful in theory but need to be more thought out and fully realized. The correspondence template editor is atrocious. Training is far too surface level. More in-depth knowledge should be given up front. Much of what we have learned we've learned on our own and some of that has been contrary to what we were trained on in the beginning. Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Reason for choosing CINC Functionality and cost. Review Source LK Lola K. EVP of Accounting Real Estate Used the software for: 2+ years ### "The Best Property Management Software" February 13, 2020 5.0 Sharing the work in real time. Access either from desktop or cloud designed to customization and best-in-class functionality. Excellent automated workflow process if the initial setup is done properly. CINC has the power to manage your business easy, flexible and collaborative. Also, helps with time management and efficiency which leads cutting business expenses. Pros Collection module. Alerts feature. Banking Module. Cons Violation module is difficult to setup or use form majority of users. Reason for choosing CINC For the reasons described above. Review Source BM Barb M. Accounting Manager Management Consulting Used the software for: 2+ years ### "CINC Software" February 13, 2020 4.0 CINC has really helped us with better record keeping of homeowner account information and with all aspects of our accounting payables and receivables. It has helped us become more automated, efficient and keep more accurate and detailed records. Pros The software is Web based which makes it easy to access from anywhere. Cons The software periodically times out while in the middle of completing a task. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: Less than 6 months ### "Cinc is great" January 15, 2019 5.0 Pros I really like that everything is in one place. Very easy to use. My clients love it Cons This is great product, but may nor fit every ones budget Review Source Response from CINC Systems January 23, 2019 Thank you for your review! We are pleased that you enjoy CINC. Please let us know if we can ever be of assistance. Our best ideas always come from our customers. TD Tracy D. CEO Management Consulting Used the software for: 2+ years ### "CINC - Best Software Money Can Buy!" August 21, 2025 5.0 Fantastic service, the software creates efficiencies for our entire team, the new AI component will add additional value and time saving integrations. We truly feel like a partner with CINC. They listen and implement the needs of their customers. Pros CINC Systems is widely praised in the community association management industry for its all-in-one platform. Here are the main pros: 1. Cloud-Based Accessibility 100% web-based—no software installations or local servers required. Accessible from any device (desktop, tablet, mobile), making remote work easy for managers and boards. 2. Integrated Accounting & Management Full accounting system built in (general ledger, AP, AR, budgeting). Combines financial management with operational tools like violation tracking and architectural requests. 3. Homeowner & Board Portals Owners can make payments online, submit requests, and access documents 24/7. Board members can review reports, approve invoices, and track community updates easily. 4. Automated Workflows Automates recurring tasks like late notices, violation letters, and financial reports. Reduces manual work and human error, saving significant time for managers. 5. Banking Integration Direct integration with major banking partners for real-time transactions and reconciliations. Speeds up deposit posting and reduces fraud risk. 6. Customizable Reporting Detailed, customizable financial and management reports for boards and clients. Improves transparency and professionalism in client communication. 7. Mobile App for Field Work Managers can log violations, take photos, and process tasks while on property. Great for efficiency in inspections and on-the-go updates. 8. Scalability for Growth Designed for both small and large management companies. Handles multiple associations under one platform without adding complexity. 9. Security & Compliance Secure cloud hosting with strong data protection measures. Meets compliance standards for financial and personal data. 10. Improved Customer Experience Faster response times due to integrated communication tools. Modern, self-service options for residents reduce call volume and increase satisfaction. Cons I look forward to working solely out of CINC Systems. We are waiting for a full email integration hopefully coming in a future rollout. Alternatives considered [FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) Reason for choosing CINC Easy of use and implementation. Reporting was especially user friendly compared to the alternatives. 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