# CINC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CINC the right HOA solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143799/CINC-Systems/reviews --- CINC 4.3 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of CINC Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews AI Amanda I Director Of OperationsReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It saves us significant time by automating tasks like payment processing, reporting, and document management, which reduces errors and improves efficiency.“ August 26, 2025 LC Lindsey C Vice Preside tReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Closing out work order has been challenging when smaller vendors don’t submit the invoices with same work order number.“ September 4, 2025 AI Amanda I Director Of OperationsReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “This allows our team to focus more on serving homeowners and less on administrative work, ultimately improving our overall service quality.“ August 26, 2025 LR Lani R ControllerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Lack of ability to fix errors we make in the system via journal entry or invoice. “ August 14, 2025 JD Jennifer D Associate Director of TransitionsReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Payments, the portal in general, the work order module…on a whole the product does a good job and serves its purpose - we’re very excited for the new offerings and enhancements to take everything to the next level.“ September 4, 2025 CS Christine S OwnerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Tags don't work when sending autogenerated emails to ARC committees, but Cinc won't fix it.“ August 21, 2025 MC Megan C Vice PresidentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “You can upload documents to the website with ease, and homeowners can access their information 24/7.“ August 7, 2025 CS Christine S OwnerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “I can't even send broadcast emails with emojis or images in the body of the email.“ August 21, 2025 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kelly H. President Management Consulting Used the software for: 2+ years ### "I am a raving fan of CINC Systems" August 28, 2025 5.0 I have used other software platforms and found them tedious. When I started my own company over 15 years ago, I started with and have been a raving fan ever since. Pros is not just a software provider, they are a true partner in our growth and success. CINC software is intuitive, easy to use, and a selling point when marketing to new clients. Cons is changing so fast, and providing more and more features, that I really need a full-time employee dedicated to bringing my staff up to speed on what's new. Review Source AMB Ann Marie B. Director of Association Management Construction Used the software for: 1-2 years ### "Pretty sweet" September 5, 2025 5.0 We really have had a great time in using ! Even with the changes and learning we’ve found great options and ways to work through any issues. Pros I can’t wait for connect to come out. We chose this platform for the easy to use accounting, and portfolio/management capabilities. Cons The Communications are not easily built - to be pretty, such as newsletters - but it’s coming and we can’t wait. Also looking forward to lifestyle capabilities. Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC Was more well rounded in total and looked better to the eye. Was also intuitive feeling. Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Needed something that also included management and was more intuitive. Review Source Response from CINC Systems November 25, 2025 Ann Marie, thank you so much for taking a few minutes to provide a rating and review. We're happy that you find our software easy to use. We have a number of exciting products and features on our roadmap including CINC Connect coming soon! We appreciate your business! LR Lani R. Controller Real Estate Used the software for: 1-2 years ### "It could be a great product BUT improvements are needed sooner than later" August 14, 2025 3.0 Much improvement is needed in the owner information, core accounting and reporting. No audit trail for transactions. Increase staff for development and higher level support to speed up improvements and fixes. Pros Integration with bank, strongroom and Vive. Auto bank reconciliation and group reporting and scheduled reporting. Simple/lower level support tickets usually are resolved quickly Cons Lack of ability to fix errors we make in the system via journal entry or invoice. Group reporting cannot be properly used to run a past month. System is not set up to run group reporting for fiscal year end other than December. Owner information is not set up to accommodate contact information for more than one owner. Collections module is over the top complicated. Custom reporting is not user friendly and in some cases cannot be exported to excel. System is not able to accommodate California laws regarding e-communications/opt in or out. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[Smartwebs](https://www.capterra.com/p/172920/HOA-Compliance-Software/) Reason for choosing CINC Sales team was great! They told us the system could do everything we needed but many of those areas are not true. Switched from [Condo Manager](https://www.capterra.com/p/106828/Condo-Manager/) Lack of integration with banking and strongroom Review Source TC Tammy C. Owner Director CAM Management Consulting Used the software for: 2+ years ### "Amazing system " September 3, 2025 5.0 Excellent since 2016! I’ve been an account for 30+ years and used many systems for accounting yet is by far my favorite ! Pros Awesome technology and best accounting proceeding where daily work is streamlined. Owner portal in real time. Cons There is room for improvement in the violations processing but it has come a long way since 2016. And templates could be more user friendly. Switched from [TOPS](https://www.capterra.com/p/92600/TOPS/) Integration and all in one system where the banks are in the system Review Source JO Jen O. Vp of operations Management Consulting Used the software for: 2+ years ### "CINC is fantastic!" September 4, 2025 5.0 Great experience… their team is great to work with and I never feel like a bother. They go above and beyond. Pros Their team members are fantastic! System is great and user friendly. Very ambitious with staying on top! Cons Some support time of response can tend to lag. My only other complaint is sometimes emails get hung up. Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC Accounting features and it looked user friendly. Switched from [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) Tops wasn’t going to support the product. Review Source MO Maggie O. Administrative Specialist Management Consulting Used the software for: 1-2 years ### "Tidewater Review" September 3, 2025 3.0 Some things have been made easier. Some more difficult. Overall positive experience after the first year of growing pains. Pros Using the system to send violations. Specifically when CAMs use the app to put in the violation. It is less great when using the desktop to create a violation and having to add a picture Cons Broadcast and snail mailers are extremely cumbersome. It takes 100 steps to send any out. It is also unclear (at least for how our company is set up) to determine who is getting the emails from the directory or web users Switched from [SenEarthCo](https://www.capterra.com/p/128506/SenEarthCo/) Company made the decision. I was not part of that conversation Review Source MC Mattie C. Association Manager Real Estate Used the software for: 2+ years ### "All in one software" August 25, 2025 4.0 Overall, has been good to work with, it was time consuming to get setup but the team was helpful. Pros We find the automations helpful. Conveniently, the software has the majority of the features we were looking for. Cons Lack of customization on some items, my accounting team has requested. It's time-consuming to have to go to multiple websites for all features. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC Features, pricing, implementation timeframe. Switched from [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) It lack features we needed and they were moving to another platform that did not work for us. Review Source JO Jennifer O. Controller Accounting Used the software for: 1-2 years ### "Cinc up 2025" September 5, 2025 5.0 Great experience. However I wish there was some type of communication with our representative. It would be nice if there was a meet and greet I. Person Pros The system itself is very user friendly. All accounting related reports are informative and concise. Cons I hear a lot that items are in development but don’t get additional information when it comes to future roll out dates Alternatives considered [McCormick Electrical Estimating](https://www.capterra.com/p/165314/Electrical-Estimating-Software/) Reason for choosing CINC The pricing and the ease of use. Also partner banks Switched from [Mission Critical Information Management (MCIM)](https://www.capterra.com/p/161993/MCIM/) Cost efficiency. Ease of use for managers Review Source AY Angel Y. Accountant Association Bookkeeper Real Estate Used the software for: 2+ years ### "CINC…the only property management tool you need!" September 4, 2025 5.0 has made life so much easier for our accountants, managers, and residents. All inclusive and readily available. Pros is the only property management software that incorporates everything needed to manage your properties. Cons Inability to enter credit memos in the vendor invoice side has caused accounting issues for our associations and their vendors. Switched from [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) We were being forced to switch to TopsOne and didn’t want to be limited by the same limitations of TopsPro Review Source JT Jeanmarie T. Ceo Information Services Used the software for: 6-12 months ### "Sink user for six months" September 4, 2025 5.0 It's too late. I'm overall it's been good. Support's been very helpful but the amount of data that requires to go in has been overwhelming and the login process was a nightmare and so I'm looking forward to the future. Pros I like the apps I appreciate the interaction between homeowners and boards, but there is a lot more that we can do Cons Not real pleased with the reporting processes. I don't like the fact that things are not dynamic so I look forward to the new app and seeing how dynamics will work, but yeah, there's a lot of room for improvement there. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) I knew the Appfolio Payment Support This survey is not gonna be as valuable as they want I can't get to the end of this Review Source JA James A. Community Manager Management Consulting Used the software for: 2+ years ### "Appreciate the Opportunity" February 25, 2020 5.0 We have come to our market with a superior well designed HOA management solutions with the software to give us a significant competitive advantage over our competition. Pros Ties everything together and allows the professional management of our HOA members associations. Cons Financials have been a little tricky but over time we've gotten that figured out. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We were very fortunate when was offered to our organization since we were still growing as an HOA management company. With us having CINC we are now the largest HOA management company in one of our local markets. Review Source MM Michaela M. Owner Management Consulting Used the software for: 2+ years ### "Good product; would depend on the size of your business if this is the BEST technology" March 10, 2025 4.0 It is a good product. As a user, I don't have many issues, but as an admin, I could see there being some hoops to jump through to get easier access to information for Associations. Pros It serves it's purpose for all-in-one HOA integration technology. It provides easy access to homeowner information and other reports that may need to be generated. Cons It is not quite as user friendly as other options on the market. There can be difficulty in the fields used for generating reports and bank account information/reports are a little finnicky. Review Source AG Asilah G. Accounting Supervisor Accounting Used the software for: 1-2 years ### "We love Cinc!!" September 5, 2025 5.0 Overall I have had a great experience with mostly in part to do with the team who is always willing to help. Pros Support team is helpful and considerate. The software is incredibly user friendly and easy to navigate. Cons They are times where the file queue or batch posting takes too long to load or does not load at all. Review Source Response from CINC Systems November 25, 2025 Asilah, thank you so much for taking a few minutes to provide a rating and review. We're happy that you find our software easy to use and that you've had a great experience with our team. We expect that you'll see faster batch posting soon if you have not already. We appreciate your business! DB Diego B. Owner Real Estate Used the software for: 2+ years ### "The Atlanta Crew Review " September 4, 2025 5.0 Great! There is no one else offering what they do. I appreciate the initiative to drive more AI into our business. Pros The technology is greater than anyone else we have seen in the market. I enjoy working with this team. Cons Sometimes it can be slow in support. Sometimes when you are in the moment, you need immediate support. Otherwise, you lose efficiency. Review Source CR CARMEN R. Admin manager Management Consulting Used the software for: 1-2 years ### "Great Homeowers software" September 4, 2025 5.0 Overall experience is more than great. The support team is great when you have questions. Pros How easy is to navigate and the Support team when you have a question. Cons Two many clicks to finish one thing. Review Source VR Verified Reviewer Community Manager assistant Management Consulting Used the software for: Less than 6 months ### "FIRST CINC UP" September 4, 2025 5.0 A good learning opportunity, especially being my first time things went smoothly with my team. I will definitely be going to future UP events. Also\[sensitive content hidden\] was awesome!! Pros The entire experience was great! Honestly had a great time being my first Up. Meeting everyone for the first time will be something to remember. Cons There hadn’t been anything to complain about. Everything went pretty well, only thing would more live music!! Review Source AM April M. Vice Pres Management Consulting Used the software for: 2+ years ### "Vice President " September 4, 2025 5.0 Excellent ! Our accounting team is knowledgeable and responsive. We have been happy with our accounting decisions Pros Our coworkers find to be easy to navigate from assisting homeowners to accessing reports for board meetings Cons I don’t log in daily so constantly waiting on. Code to access quick information it is extremely time consuming Review Source VR Verified Reviewer Community Manager / Transitions / Special Projects Real Estate Used the software for: 2+ years ### "Have worked with CINC for over 8 years & am extremely pleased with the ease of use and the support." February 3, 2018 5.0 Pros The robust functionality, the intuitive interface, the easy integration with banking.......all combine to produce an experience worth writing home about. We use the software in a managemeent company with over 300 homeowner associations, and the flexibility and full-featured software allows us to serve our clients with some of the most advanced technology available. Technology should help drive the business forward, and with , we are able to craft solutions for all kinds of associations -- no matter whether condos (mid-rise, high rise, garden style), single family homes, townhomes, or mixed use communities. The CCR module, association setup capabilities, the standard and custom reporting features, the bank integration---all have been well thought out and programmed not only to make lives easier for those at a management company but also for boards of directors who can present to their communities and themselves a very transparent accounting solution for all. We have set up a modifed accounting system which works well for us, but I know others who use accrual accounting and the software is robust enough to easily handle both. Ability to view check images for invoices and homeowner payments has proven very convenient in troubleshooting questions from boards or homeowners. Cons A few screens need rethinking. For example, the screen in which you compose the message on a statement has potential, but the screen itself offers only a small viewing space. Integration with the web portal for homeowners and board members works, but is limited by some of the functionality of the legacy CINCWEB. The new web product being rolled out this year eliminates this bottleneck and restricted functionality and brings it into the 21st century, but until you upgrade, there can be some frustrations compared to other web products. Review Source Response from CINC Systems January 23, 2019 Thank you for this thorough review. We are all happy to know you are finding CINC so flexible. As you know, we rely on our customers to provide feedback that we can use to make our great product even better, so I have sent your comments about the screen re-dos to the head of product development. I will also pass along the compliment about our support team. KB Krista B. Bookkeeper Used the software for: Less than 6 months ### "If you're used to manual posting this system is NOT for you! " January 31, 2018 2.0 Pros Ummmmm....this will take awhile to come up with. We are 6 weeks since we went live and this has been the worst 3 months of my life. Perhaps after a year, we might see some positives. Right now, there are none! Cons A/R - If you're used to clicking on an owners account to email a statement forget about it. Actually ANY report you want to view, you have to create a PDF, or excel file and you can not click on the items contained in the report to guide you to more information. It is a batch posting system, multiple steps are required before items are posted (often times requiring upper management posting). You have to constantly watch which association you are in, it is extremely easy to input information for one association into a wrong account. The provided training is minimal AT best! 70% of our boards are ready to walk after this transition. The numbers are wrong, the bank conversion that was required to go with it was a nightmare. We are extremely behind because of the lack of training. And the system managed to screw up about half of our homeowner's mailing addresses. It has been awful! I suggest that if you are considering it, do ALOT of research and find a company to provide you with a review that is NOT being paid to do so. This system is very finicky and all you need to do is miss one click and things go AWOL. The system is not Tab friendly and when it allows a Tab, the next screen is not. It is inconsistent and not user friendly. Review Source Response from CINC Systems May 14, 2018 Since our goal is to partner with our customers to enable them to work smarter and more efficiently, we are grateful for this candid review. It is important to know that this organization is still in implementation as of the time of this writing (May 2018). Our comprehensive implementation process yields successful implementations and satisfied customers who are able to get to work immediately on our system, in nearly every case. Clearly, this customer has not had the implementation we wanted, and for that, we apologize. Occasionally, we find that our customers require additional resources to complete implementation. This is the case with this organization, which is transitioning to CINC from another system. To date, we have provided numerous support and education opportunities for this customer that go above and beyond the typical implementation offerings. We have extended these resources as a goodwill gesture. We hope the writer will reach out to us directly with any issues. AV Avelino V. President Real Estate Used the software for: 2+ years ### "Review of Great Community Management Software " February 18, 2020 5.0 Systems has been great it has taken my company to the next level. It has also allowed us to cut my accounting dept in 1/2 and put those employees in other rolls to help grow our company. I am working faster and more efficient with with a smaller staff. Pros The per user fee not per door! It allowed us to complete financials in a much faster time period and gave us a easy to use portal system. Cons No Quick easy way to document calls Its very important for us to document everything and the current system is very time consuming to document because of the different tags that must be entered A Reason for choosing CINC Customer service and the product had much more to offer than any other software we looked at. This was the best decision I have made to help my company grow and be ahead of my competition Review Source RF Ron F. Senior Association Manager Management Consulting Used the software for: 2+ years ### "Thank you." February 25, 2020 5.0 Pros It allows us to do our job without slowing us down. Cons Some of the feature improvements have not come as quickly as we would like, but overall this is not a huge issue. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Ease of use. Features. Pricing. Review Source DT Darren T. President Real Estate Used the software for: 2+ years ### "Atlanta Community Services, Inc." February 13, 2020 5.0 Pros The software was easy to use and cost efficient. The company is constantly developing and redeveloping the product to keep up with our needs in the management industry. Cons Really not any cons based on the software we were leaving to come to . It took some time to get use to having to place a case to resolve issues, but the customer service has greatly improved and grown over the years. Review Source DG Derek G. President Real Estate Used the software for: 2+ years ### "Must have for any management company" February 13, 2020 4.0 Pros Automation, Cost Savings, staff reductions Cons Data Silo, Checkbook and GL separate, Management Module Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/)[Village Management Software](https://www.capterra.com/p/127303/Village-Management-Software/) Reason for choosing CINC Best product around Review Source TD Tracy D. CEO Management Consulting Used the software for: 2+ years ### "CINC - Best Software Money Can Buy!" August 21, 2025 5.0 Fantastic service, the software creates efficiencies for our entire team, the new AI component will add additional value and time saving integrations. We truly feel like a partner with . They listen and implement the needs of their customers. Pros Systems is widely praised in the community association management industry for its all-in-one platform. Here are the main pros: 1. Cloud-Based Accessibility 100% web-based—no software installations or local servers required. Accessible from any device (desktop, tablet, mobile), making remote work easy for managers and boards. 2. Integrated Accounting & Management Full accounting system built in (general ledger, AP, AR, budgeting). Combines financial management with operational tools like violation tracking and architectural requests. 3. Homeowner & Board Portals Owners can make payments online, submit requests, and access documents 24/7. Board members can review reports, approve invoices, and track community updates easily. 4. Automated Workflows Automates recurring tasks like late notices, violation letters, and financial reports. Reduces manual work and human error, saving significant time for managers. 5. Banking Integration Direct integration with major banking partners for real-time transactions and reconciliations. Speeds up deposit posting and reduces fraud risk. 6. Customizable Reporting Detailed, customizable financial and management reports for boards and clients. Improves transparency and professionalism in client communication. 7. Mobile App for Field Work Managers can log violations, take photos, and process tasks while on property. Great for efficiency in inspections and on-the-go updates. 8. Scalability for Growth Designed for both small and large management companies. Handles multiple associations under one platform without adding complexity. 9. Security & Compliance Secure cloud hosting with strong data protection measures. Meets compliance standards for financial and personal data. 10. Improved Customer Experience Faster response times due to integrated communication tools. Modern, self-service options for residents reduce call volume and increase satisfaction. Cons I look forward to working solely out of Systems. We are waiting for a full email integration hopefully coming in a future rollout. Alternatives considered [FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) Reason for choosing CINC Easy of use and implementation. Reporting was especially user friendly compared to the alternatives. Review Source AI Amanda I. Director Of Operations Real Estate Used the software for: 2+ years ### "CINC for the win!" August 26, 2025 4.0 Systems streamlines our HOA management by centralizing accounting, communications, and homeowner information in one platform. It saves us significant time by automating tasks like payment processing, reporting, and document management, which reduces errors and improves efficiency. This allows our team to focus more on serving homeowners and less on administrative work, ultimately improving our overall service quality. Pros We’ve been very happy with this software. The pricing is affordable, especially considering how many features it offers. It’s easy to use, reliable, and continues to improve. We’re especially excited about the new AI features rolling out soon—this company is clearly committed to innovation and meeting customer needs. Cons While overall support is good, there have been times when a ticket was closed too quickly without fully understanding the issue. It can be frustrating when the initial response isn’t as helpful as expected, and more follow-up is needed to resolve the problem. Alternatives considered [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/)[Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) Reason for choosing CINC The price was cheaper, and it had all the same features Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks didn't have the capability we needed to grow our business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.