# kintone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is kintone the right CRM solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143607/kintone/reviews --- kintone 4.7 (153) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of kintone Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews EA Emilio A Senior Product ManagerWholesale, 11 - 50 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] rose above and beyond in understanding our business process and our particular needs, He helped us quickly implement and tailor Kintone with many customized functions that would have taken us much longer to achieve.“ July 24, 2025 EA Emilio A Senior Product ManagerWholesale, 11 - 50 employeesUsed the software for: Less than 6 months. “Not enough video training to avoid lengthy searches for help.“ July 24, 2025 RK Richi K Athletic TrainerPrimary/Secondary Education, 51 - 200 employeesUsed the software for: Less than 6 months. “Kintone has helped synthesize data from multiple areas into one dashboard that makes calculations and visualizes the data.“ December 20, 2023 RK Richi K Athletic TrainerPrimary/Secondary Education, 51 - 200 employeesUsed the software for: Less than 6 months. “The visualizations are basic compared to other programs visual options.“ December 20, 2023 EA Emilio A Senior Product ManagerWholesale, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, it does what we need at a reasonable price without resorting to much more expensive enterprise-focused software.“ July 24, 2025 KS Kate S Data EngineerGovernment Relations, 11 - 50 employeesUsed the software for: 6-12 months. “I am frequently frustrated by the narrow definition of what constitutes uniqueness in Kintone. “ May 1, 2023 EM Eileen M Assistant Director for Research and EvaluationProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 6-12 months. “My experience with Kintone has been outstanding; our knowledgeable consultant, efficient service, and dedication to customer satisfaction have earned my highest recommendations.“ July 2, 2024 SK Shin K presidentWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “It can't email documents from the app. “ December 7, 2023 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joel M. Research Leader Information Technology and Services Used the software for: Less than 6 months ### "Low-code solution for project managment" October 9, 2021 4.0 Pros We are trying to go IT lite on a solution to help complex, distributed teams. We have been trailing as a solution that will allows many team leads create and manage projects and workflows. The low-code aspect of creation is the most compelling aspect we have found. Cons Pricing is a bit of a challenge to quickly understand after 5 users, you move into enterprise and you have to call to get an estimate even though they say you'll save money with their ROI tool. Could be more transparent. Review Source Response from Cybozu January 20, 2022 Hello Joel, Thank you for your review! We're happy to hear that Kintone has been easy to use across your organization. We also appreciate your feedback regarding the pricing. I have relayed this to our Sales team. Please reach out to support@kintone.com if we can be of further assistance. Sincerely, Joe Beeso Customer Success TJ Tara J. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Takes the Stress Out" May 19, 2020 5.0 I have accurate reports, solid information and feel confident in my presentations because of the ability to have reports at my fingertips. Pros I love that allows me to retrieve our data in an easy to understand way. I can pull reports, manipulate them and present the data easily. Cons I wish it were a bit more flexible in regards to searching for information. Reason for choosing kintone n/a Switched from [Azure Synapse Analytics](https://www.capterra.com/p/170434/SQL-Data-Warehouse/) I needed to be able to use my data without a lot of technical skills. Review Source Response from Cybozu August 20, 2020 Hello Tara, Thank you for your wonderful review! We're glad to hear you are satisfied with Kintone, and find our product user-friendly. I've included a link below on how to search data in Kintone. Searching Data: https://get.kintone.help/k/en/user/search/search\_details.html Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success RK Ru K. IT Support Wholesale Used the software for: 2+ years ### "It's A "OK" product" October 10, 2022 3.0 Pros It can assign someone with a certain task, and it's easy to create some easy apps. Cons It cannot do certain things like anker link. It is very inconvenient that it cannot do something easy like this. Review Source Response from Cybozu October 4, 2023 Hello Ru, Thank you for your positive feedback! We're happy to hear that Kintone's application development and task management capabilities are working well for your business. That being said, your feedback regarding anchor link is noted and passed to our product team. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team RB Russell B. Consultant Information Services Used the software for: 6-12 months ### "Great Value and Easy to Use" May 7, 2020 5.0 Great, customer support has been easy to use and the staff is very knowledgable about the product. Pros is easy to customize without coding knowledge and offers almost all of the functionality of products that are 5x as expensive. Cons Integrations with other programs need to be refined and the ability to reverse a step in the process management system would be really helpful. Reason for choosing kintone functionality and price Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) Needed additional functionality and the ability to restrict access to certain information based on user login. Review Source Response from Cybozu June 18, 2020 Hello Russel, Thank you for your great review. We're glad to hear you enjoy Kintone's flexibility and functionalities! As for the integrations, we have Kintone Developer Program; Help and support on plugins, integrations, technical assistance can be found here. Kintone Developer Program: https://developer.kintone.io/hc/en-us You can set up Process Management so the status can be reversed. I would be happy to connect you with your Customer Success rep to help set this up on your domain! Our team is always glad to help you if you need any further support. Best, Marie Kintone Customer Success BC Ben C. Project Manager Printing Used the software for: Less than 6 months ### "Great product!" May 12, 2020 5.0 We have automated our quoting process, our freight shipping process, our purchasing process, and many other procedures with . If there's a problem, chances are, we can fix it with Kintone. Pros I love the custom nature of the software and the ability to customize every app with JavaScript. Offbeat Press is a custom screen printing company so everything we do is custom and we need a software that can keep up with all of our custom needs. does that. Cons If you don't have experience with JavaScript, it can become a little more expensive for various add-ons, but not much. And, at the end of the day, that's not a con against . It's a con against whoever is building the apps. Alternatives considered [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/)[Quickbase](https://www.capterra.com/p/157262/QuickBase/)[Airtable](https://www.capterra.com/p/146652/Airtable/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[LibreOffice](https://www.capterra.com/p/158981/LibreOffice/) Reason for choosing kintone Their price point and ease of use were the perfect melding point for us. Review Source Response from Cybozu June 17, 2020 Hello Ben, Thank you for your great review! Happy to hear that you enjoyed the flexibility of our product. As you may already know, we have Kintone Developer Program for help and support on plugins and integrations. Kintone Developer Program: https://developer.kintone.io/hc/en-us Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success MKW Mary Kaye W. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Kintone Platform Review" August 25, 2019 5.0 Great support. Pros Love the use of plug-ins and modular programming. As a former Sr. Sys. Analyst in the utility industry, I was impressed with the ease of use of the product and the ability to come up to speed to develop a useful program. Cons Did not find any negatives. Looking forward to the evolution of our software. Alternatives considered [dBASE Plus](https://www.capterra.com/p/80138/dBASE-Plus/) Reason for choosing kintone Pricing and ease of use of the product. App based tools that run on phones/tablets, which works well for our food bank distribution. Review Source Response from Cybozu December 5, 2019 Hello Mary Kaye, Thank you for your great review. We're glad to hear you are satisfied with Kintone, and find our product user-friendly. Please feel free to reach out if you ever have any questions or assistance. Best, Marie Kintone Customer Success Reunaldo P. Senior Data Analyst Marketing and Advertising Used the software for: 6-12 months ### "Kintone: My Personal Review" February 27, 2023 5.0 Pros The best thing about , in my opinion, is its user-friendly interface and the ability to easily customize the platform to meet specific needs. The ability to quickly create custom forms and reports is also very useful. Furthermore, kintone's integration with other services such as Google Apps, Salesforce, and Dropbox makes it incredibly powerful and simple to use. Cons 's user interface can be difficult to use and understand at times, in my opinion. It also didn't have a lot of customization options, making it difficult to tailor it to my specific needs. Review Source Response from Cybozu October 4, 2023 Hello Reunaldo, Thank you for your positive feedback! We're happy to hear that Kintone's user-friendliness is working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team Andrea Yarlyn Q. owner Marketing and Advertising Used the software for: I used a free trial ### "The revolutionary tool that changed the way I manage my data and collaborate as a team." September 23, 2023 4.0 I really like the drag and drop capabilities that allowed me to create and customize my own database applications without the need for prior programming knowledge. Pros It's great, it allows me to centralize all my information in one place which made collaboration and project management much easier. Cons There are some specific features or settings that I would like to be able to modify or adapt to further suit my needs and work processes. Review Source Response from Cybozu October 4, 2023 Hello Andrea, Thank you for your positive feedback! We're happy to hear that Kintone's data management and customization capabilities are working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team Juan Carlos E. SEO Computer Software Used the software for: I used a free trial ### "Increase your productivity and transform your workflows" July 12, 2023 4.0 My experience is very positive. The platform has given me the flexibility and ability to build and customize apps without any programming knowledge. I can tailor my workflows to my specific needs and streamline my processes for greater efficiency. Pros What I like the most is its ease of use and its ability to customize and adapt applications without having any programming knowledge. I can create and modify workflows according to my specific needs. Cons One of the things that I did not like very much was the limitation in terms of the ability to customize the design of the applications. Although I can customize the fields and workflows, I would like more customization options in terms of appearance and aesthetic design. Review Source Response from Cybozu October 4, 2023 Hello Juan, Thank you for your positive feedback! We're happy to hear that Kintone's application development and customization capabilities are working well for your business. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team David H. Software Engineer Semiconductors Used the software for: 6-12 months ### "Easy-to-use platform with great potential" June 20, 2022 5.0 Pros It is a good alternative that incorporates simple to use and very efficient tools. It has the drag and drop tool that speeds up the creative process without code. It allows the development of an ideal database to track our customers and web forms. Creating simple and personalized applications is very simple and necessary to process time in the office. Cons The only thing I have noticed is that its user interface can be more visually pleasing. Review Source Response from Cybozu June 21, 2022 Hi David, Thank you for your feedback. We're glad Kintone's easy-to-use database functionality is helping your business. Please reach out to us if you have any questions and our support team would be glad to help. Best, Kintone Team BSW Bobbie Sue W. Mediation Supervisor Non-Profit Organization Management Used the software for: 6-12 months ### "We love Kintone" April 8, 2022 5.0 We spent a lot of time developing, tying to get our apps all set before we dove in. We just started to use it and it is so much easier than our old systems. Thank you ! Pros We were doing our case management remotely with Microsoft office products, which was time consuming and challenging when server issues prevented access. is great! It is easy to use, so customizable, has great features and they are constantly adding more plug ins and connections. We can connect to outside programs and we can move around fields and create apps for pretty much whatever we need. There is great support in setting up apps and learning the ways to develop Kintone to how you want it. We have requested some complicated connections and feature set ups to make our work easier and our Kintone support team has risen to the challenge. Better yet, the functonality is easy enough for a non-tech person to be able to learn how to build apps, add plug-ins and more. No more waiting for an outside tech person to add a field i need now. I can do it! Also, it was wonderful not to have our contacts pressuring us trying to UP-SELL and add on more costs and services. We are a small non-profit without a big budget for the case management system, and thankfully the Kintone team is trying to help us work with our needs while being sensitive to our cost restraints. Cons There are many different outside programs we use that we can connect (yay), but the cost of getting someone to code the connection is a difficult upfront cost to afford. Had to pick and choose what was most important. Reason for choosing kintone Customizable to how we want it to look and work. Easier to manage on our own, can make apps that addressed more needs than other case management systems. Review Source KS Kate S. Data Engineer Government Relations Used the software for: 6-12 months ### "Outstanding Technical Support" May 1, 2023 4.0 Overall, I have been able to make work for my application. There have been some frustrating workarounds that have been required due to Kintone limitations, but it works. Pros I am most appreciative of the 's support staff. I am extremely impressed with response time, knowledgeability, professionalism, and willingness to help that I have experienced when working with all levels of support, but most notably,\[sensitive content hidden\]. \[sensitive content hidden\] is always quick to respond to my requests for assistance, and always willing to go the extra mile to make sure my Kintone application is meeting all my company's needs. Cons I am frequently frustrated by the narrow definition of what constitutes uniqueness in . The fact that I cannot define a unique record across multiple fields boggles my mind. In my opinion, that is a basic tenet of any database platform. And beyond that, I have had to jump through hoops to make sure that my unique values don't occur within other records. Very frustrating, indeed. Review Source Response from Cybozu October 4, 2023 Hello Kate, Thank you for your positive feedback! We're happy to hear your satisfaction with our support team. That being said, your feedback regarding unique records is noted and passed on to the product team. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team SK Shin K. president Wholesale Used the software for: 2+ years ### "Enhance your team collaborations & save your time! " December 7, 2023 4.0 It's just so great! We used to ask constantly to other members where the documents were filed and trying to look back at our last quote, last project, last shipping documents, etc. Pros Ease of use, coming up and making our own apps. Cons It can't email documents from the app. Review Source VR Verified Reviewer Co-Founder Non-Profit Organization Management Used the software for: 6-12 months ### "The People make the Product" February 13, 2019 5.0 Transitioned a complex database with many "many to many" relationships which don't seem to something the designers at make a priority but thanks to experts and determined support from the team, we've figured most things out. We have a lot of work to do yet and it can feel daunting but thanks to the support, it is doable. Pros The support. Figuring things out wasn't intuitive for me and without the support team, I'd likely not have seen the transition through. The team was unbelievably patient and kind and smart about ensuring we didn't get it fast...but correct. Support team truly was the best value and made all the difference in the world. Cons Challenging to use and learn. Lack of comprehensive tutorials. I would always search first for help but only found very basic guidance which made me feel terrible for always having to turn to support team to figure things out. The product is great if you are very tech savvy and have advanced skills... or if you have the team for support. But if we had to go this alone, we'd never have endured. Review Source Response from Cybozu March 7, 2019 Hi there, Thank you for your review! Our support team truly appreciates all of your feedback, and we're always happy to help whenever you need it. Don't hesitate to reach out if you ever need assistance! Best, Kevin Kintone Customer Success LL Leo L. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Kintone is ideal for people who are looking for highly customizable platform." October 3, 2022 5.0 In general, I have been very happy using , I have built a variety of customized solutions using Kintone and I am hoping to do more. Pros Flexibility is what I love about . It has core features needed to handle many type of workflow in many industries. For those that are looking for more, It is also very easy to implement additional functionality and work with API from other system. Cons The UI really could use some work. As far as I think the UX is great, UI is struggling to hit good impressions. Reason for choosing kintone Flexibility, pricing, and the people that are working in . Review Source Response from Cybozu October 15, 2022 Hi Leo, We appreciate your feedback. We are glad Kintone's customizability is helping your business. Your comment regarding Kintone's UI will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team PT Pamela T. Office Manager Law Practice Used the software for: 1-2 years ### "Perfectly suited to our needs." December 7, 2023 5.0 Our firm has been more organized and our work product is more streamlined. Deadlines don't get missed and we love that the software keeps track of the changes made, as well as who made them. Pros This program is easily customizable. Perfect for keeping our team on task and preventing them from missing critical dates and response deadlines. Cons I can't think of anything I dislike about this software. Review Source TT Toshiyuki T. SVP of Corporate Operations Restaurants Used the software for: 6-12 months ### "kintone" October 10, 2022 5.0 Very good. Pros Workflow process management, auto-notification, detailed level setting of permissions Cons Project management feature is not strong enough. Review Source Response from Cybozu October 4, 2023 Hello Toshiyuki, Thank you for your positive feedback! We're happy to hear that Kintone's workflow, notification and permission-setting capabilities are working well for your business. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team VR Verified Reviewer Compliance Officer Textiles Used the software for: 6-12 months ### "PHENOMENAL PRODUCT!" April 18, 2018 5.0 TONS. We originally started using to develop a Supplier Portal for our international suppliers. This is currently in use. We are now working to develop a portal for our design and sales department - housing the core processes of our custom manufacturing operation. Pros It's flexibility, ease-up use, and because I'm a database nerd - the database on the back-end is setup exceptionally well. EXCELLENT, EXCELLENT structure and overall product. Cons There really isn't anything to NOT like about this software. I do see some areas of potential however - for instance - maybe adding a matrix feature in the app dev part. But nothing to complain of. Review Source Response from Cybozu May 1, 2018 Thanks so much for the kind words! Glad to hear you are expanding your Kintone use throughout your company. Let us know if there is any way we can help as you onboard your new users. VV Vaibhav V. Sr. Digital Marketing Executive Information Technology and Services Used the software for: Less than 6 months ### "Perfect Solution For Project Management" February 17, 2023 5.0 is very Powerful Software to handle multiple projects at same time. It solves all my problems of task managing and time distribution with the team. It also help me to improve my productivity to deliver my projects in time. Pros is very impressive tool for handling multiple projects with it's rich features like task management, progress tracking, reporting, etc. It's very easy to use and offers great UI for all users. Cons As I use Project Management Feature of the tool, It's difficult to finds issues with the other features. Personally, I haven't face any issue to manage multiple projects with my team. Review Source Response from Cybozu October 4, 2023 Hello Vaibhav, Thank you for your positive feedback! We're happy to hear that Kintone's project and task management capabilities are working well for your business. Please reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team GD Grace D. Assistant Vice President Construction Used the software for: 6-12 months ### "Kintone saved the day when I couldn't find any service that fit my business." December 18, 2023 5.0 Overall, we love this program. It's currently used by 10 folks but will be used wider soon! Pros Customer service! They respond within hours and are always free to meet with me when I have a new request on ways to customize the platform to fit my specific business' needs. Cons When filtering by a piece of data that contains letters, you have to ensure all data that is entered is done exactly the same (even with capitalization) or you will miss data. It would be great for the program to pick up all data despite this. Ex. Addresses are entered by my team and might say "630 S San Pedro" while others say "630 san pedro". Reason for choosing kintone I couldn't find many other programs that fit my needs and for those that I did, none of them could be customized like I needed. Review Source MO Mikiko O. Purchasing Assitnat Automotive Used the software for: 1-2 years ### "Kintone Review" October 3, 2022 3.0 Pros 's the best software I've seen in replacing excel spreadsheet forms and entering information when there's multiple data for 1 main item. Cons It's difficult to set up notifications and color coding Review Source Response from Cybozu October 15, 2022 Hi Mikiko We appreciate your feedback. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you need help setting up notifications or for any other questions you may have. Warm regards, Kintone Team VR Verified Reviewer Director of Evaluation and Technology Used the software for: 6-12 months ### "Easy to use no code database platform for a nonprofit. We use it to track services and share data." April 21, 2018 5.0 Easy to set up and share information. Being abe to attach files to records is great. Best are the analytics - other online databases we used did not crealize charts or pivot tables. Exportability. We are able to share data and staff can use the easy tools to create their own reports. Pros Analysis capacity. I can create pivot tables and sumary reports easily. Allows our staff to look at data without relying on Evaluation or tech department support Cons Nothing really. Only things I would like would be ability to run video files and preview all file attachments in the site, not just download to view. Review Source Response from Cybozu May 25, 2018 Thank you for your feedback! I would like to mention the Box Plug-in we have available. This plug-in allows you to preview documents and watch videos within your app without having to download the file. All you need is Kintone, a Box account, and the plug-in information provided below. Don't hesitate to contact support@kintone.com if you have any questions! Box Plug-in: https://developer.kintone.io/hc/en-us/articles/212495198-Box YY Yumiko Y. Adminstrator Human Resources Used the software for: 1-2 years ### "Excellent software!" September 28, 2022 5.0 Pros is extremely easy to learn and use. Each application is customizable so that is extremely useful too. Cons I think the overall look of the software may be a bit outdated but there is nothing about the performance that I would say is a "con". Review Source Response from Cybozu October 15, 2022 Hi Yumiko We appreciate your positive feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team JC Jassem C. Customer Service Manager Education Management Used the software for: 6-12 months ### "User Friendly" October 12, 2022 5.0 Pros It is easy to use. The apps were amazing. We are in the process of replicating our workflow from a spreadsheet to . Cons More integration to e-commerce platforms and inboxes. Review Source Response from Cybozu October 15, 2022 Hi Jassem, We appreciate your feedback. We are glad Kintone's customizability is helping your business. Your comment regarding integrations will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team CC Celynna C. Office Manager Construction Used the software for: Less than 6 months ### "Awesome for all businesses" September 27, 2022 5.0 Pros creating a platform thats is user friendly, and easy to create Cons Plug-ins it was hard to determine what was the appropriate plug-in that i would need. Switched from [BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) cost and need a user friendly program Review Source Response from Cybozu October 15, 2022 Hi Celynna, We appreciate your positive feedback. We are glad Kintone's user-friendliness is helping your business. Please do not hesitate to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions regarding plug-ins or other concerns Warm regards, Kintone Team Talk to a Capterra advisor for free and get results within 15 minutes.