# PDCflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PDCflow the right Digital Signature solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143470/PDCflow/reviews --- PDCflow 4.7 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PDCflow Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews VM Valerie M OwnerEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “By combining those two into one document, our customers pay faster and I have fewer things to track.“ August 29, 2024 VP Veronica P Collection ManagerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “When an account is set up in recurring and a payment is missed or declined, it does not automatically add that amount back on to the account.“ September 3, 2024 JC Jefferson C OwnerLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It has been a very helpful tool and PDC is making improvements that are designed to make receiving payments more efficiently“ September 6, 2024 JC Jefferson C OwnerLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Especially notices on failed ACH payments - or lack thereof.“ September 6, 2024 CO Charline O CTOStaffing and Recruiting, 2 - 10 employeesUsed the software for: 6-12 months. “They listen to your feedback and make adjustments to better serve you!“ August 29, 2024 JC Jefferson C OwnerLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Locating reasons for rejected payments. “ September 6, 2024 CB Cindy B Accounting ManagerLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “I had never had any experience with merchant services, but the support made it easier than I expected.“ September 4, 2024 MM Matt M CFOConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “not very user friendly. “ August 29, 2024 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elvira M. Senior Specialist Banking Used the software for: 6-12 months ### "Efficient and easy platform for accepting online payments" August 19, 2018 4.0 Pros PDCflow is a great platform for payment processing and digital signature solutions that every business need. The best feature of PDCflow is integration ability. It is compatible with most merchant services providers. It can also be integrated with other new created platforms thanks to application programming interface. It makes PDCflow unique platform with unlimited opportunities. PDCflow have bunch of other cool features. If online payment is not possible for customers, businesses can accept payments over the telephone too. It increases customer satisfaction and business revenue. Payment recurrence is also useful feature which saves time and money. PDCflow is cloud based payment and digital signature application which makes it possible to make payment and collect signature from a mobile device. Overall I recommend PDCflow if you want to be successful in ecommerce world. Cons My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period. Review Source XJ Xavier J. Team Lead Consumer Services Used the software for: 2+ years ### "Team leader" September 5, 2024 4.0 Overall, Very good and ease of usage. Very good response time with customer service Pros The email reminders regarding recurring payments. Also, the ease of navigation and report usage Cons Lack of card vendors. Amex and discover. Also, the fees associated with card processing should be homogenous. Review Source Response from PDCflow October 1, 2024 Hello Xavier, Thank you for the review. We are happy that you have found our platform easy to navigate and the reporting has been helpful for you. We do support American Express and Discover card types. Please reach out to our team at support@pdcflow.com for additional information. rS robert S. boss Consumer Services Used the software for: I used a free trial ### "cost " August 30, 2019 3.0 ok Pros The ease to which the staff can be trained Cons The cost of monthly billing is confusing Review Source VM Valerie M. Owner Events Services Used the software for: 2+ years ### "PDC does two jobs and does them well" August 29, 2024 5.0 We needed something that combined invoicing/credit card payment with a contract/agreement all in one place (rather than using Quickbooks or something else for invoicing and a separate contract). By combining those two into one document, our customers pay faster and I have fewer things to track. Pros Heather and Lucy worked with us directly to create the right flow and document for our business. They were also super responsive when we had questions. Cons Once I got the hang of it, nothing to dislike. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PDCflow Because it combined a contract with an invoice/payment link into one document. We run an event rental company and need a contract (not just an invoice) with every transaction. Review Source Response from PDCflow September 17, 2024 Thank you for the review! We appreciate customer feedback and are happy to hear sending contracts and payments in one simple request is helping your business. HH Howard H. Accounting and HR Financial Services Used the software for: 6-12 months ### "A solid Process" August 29, 2024 5.0 Nothing but a positive experience. From the initial sales meeting through set up, and finally with implementation. Pros Ease of use makes training simple. The Company is responsive to issues and questions. Cons The reporting needs additional means to search through and ability to add fields or columns to reports. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing PDCflow At the direction of our \[sensitive content hidden\] who gave the product a great review Review Source Response from PDCflow September 10, 2024 Thanks so much for your feedback about adding fields to reports! I’m happy to let you know that our product does have some features that might help you customize your financial reports. You can create Reporting Layouts to choose which data fields you want to include. Check out this help article for more details: How to Customize Financial Report Data (https://support.pdcflow.com/how-to-customize-financial-report-data). We’d love to understand your product needs better. If you're open to it, let’s schedule a short call with our product team to discuss them. JC Jefferson C. Owner Law Practice Used the software for: 2+ years ### "PDC Cannon Review" September 6, 2024 4.0 It has been a very helpful tool and PDC is making improvements that are designed to make receiving payments more efficiently Pros Ease of access and ability to do varied searches. Cons Locating reasons for rejected payments. Especially notices on failed ACH payments - or lack thereof. Review Source Response from PDCflow October 1, 2024 Hello Jefferson, Thank you for the review. We are happy to hear our payment solution is working so well for you and your team. AR Anita R. Accounting Telecommunications Used the software for: 1-2 years ### "Easy and reliable" August 29, 2024 5.0 We switched from another company we had been using and PCDflow has been much better. Pros Easy to use this product. Have been using for over a year and no problems Cons Small delay in reporting return items. That is the only thing that is not perfect. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) costs effective decision, ability for payer to pay online with the link provided Review Source Response from PDCflow September 17, 2024 Thank you for the review! We are so glad we could give you payment software that is reliable and easy to use. MM Matt M. CFO Construction Used the software for: Less than 6 months ### "Title of Review" August 29, 2024 4.0 Very good. They help us adapt the software to our business. Pros Great customer service and customization available. Cons not very user friendly. customers have a hard time figuring what to do when they receive a flow Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign is very expensive but much easier to use. Review Source Response from PDCflow September 24, 2024 Hi Matt, Thank you for your review and feedback. We are happy to hear the customization features are working for your business. Our team is currently working on updating the user experience. We would love to get more feedback from you on how we can make it easier for your customers to complete their Flows. If you are open to it, please schedule a time with our product team to discuss via support@pdcflow.com. VP Veronica P. Collection Manager Financial Services Used the software for: 2+ years ### "PDC Flow with recurring accounts" September 3, 2024 5.0 Overall, my experience with PDC has been excellent and easy to flow with our recurring accounts. Pros PDC has always been a simple pay system to use and easy to operate among the collectors in our office. Cons When an account is set up in recurring and a payment is missed or declined, it does not automatically add that amount back on to the account. Review Source Response from PDCflow September 24, 2024 Hello Veronica, Thank you for taking the time to give us a product review. We always appreciate customer feedback. CD Connie D. AVP of Patient Accounts Hospital & Health Care Used the software for: 2+ years ### "PDC Flow Review" August 29, 2024 5.0 since working with PDC flow they have been very helpful. Pros Great Customer Service. System is very easy to work with . Cons i have no complaints regarding PDC flow. All is good. Review Source Response from PDCflow September 10, 2024 Thank you for the review. We're happy to hear the software is working so well for you and your team. RT Robert T. Compliance Officer Financial Services Used the software for: 2+ years ### "PDC Flow gets it right" August 16, 2019 5.0 the staff have been awesome to work with, easy to communicate needs, they are more proactive in solutions Pros we implemented a chargeback reduction plan that included getting digital signatures for payment authorizations, it has helped us greatly lower the number of chargebacks because we have confirmation from the consumer that the payment was authorized. Cons i have no complaints about the company or products Reason for choosing PDCflow it just made sense Review Source Response from PDCflow August 26, 2019 Robert, So glad we could help you reduce chargebacks! Thanks for the input. DB Deeana B. CMO, Owner Medical Practice Used the software for: 6-12 months ### "09.14.2019" September 15, 2019 4.0 Good Pros Convenient to use, customer service seems well. No issues at the moment Cons nothing. So far so good. No issues at present time; Reason for choosing PDCflow Recommended Review Source CB Cathie B. Business Owner Alternative Dispute Resolution Used the software for: 6-12 months ### "I have seen an increase in my revenue. " August 19, 2019 5.0 Pros That it is so easy to use. It was easy to set up and love the daily reports that I receive. Cons I really can't say anything about this part. I truly love the software. Your company has been nothing but great. Review Source LC Linda C. Vice President Automotive Used the software for: Less than 6 months ### "Experience has been a bit of self-taught; however, Support has been responsive." June 16, 2017 4.0 Software provides an easy tool to collect ACH payments from customers. Pros Software has several very useful tools such as the e-signature request and the option to create a recurring schedule from a one-time payment. Cons Software has areas that are not clear and require assistance from Support such as statuses of pending transactions. Also, it has been a challenge when transactions fail and we have to re-process the payment. Review Source Response from PDCflow June 16, 2017 Linda, Thank you for your review! We're glad to hear you like our signature services and recurring schedule features. We want our products to help you succeed and offer self-help resources to answer simple how-to questions. However, if you feel you could benefit from further training, you're more than welcome to contact our support team to schedule additional sessions free of charge. We are always happy to discuss the intricacies of ACH payments and how our system makes that process easier. As always, please don't hesitate to contact us with any questions or concerns. The PDCflow Team CR Colean R. Admin Assistant Events Services Used the software for: Less than 6 months ### "New to PDC Flow" August 23, 2019 4.0 Customer service is outstanding! They take each of our concerns seriously and always thank us for bringing challenges to their attention. They get back to us within 24 hours with solutions. Pros I like that it is easy to use once you understand what it can do. Cons That we can't modify certain fields. It's not very user friendly on the customer facing side when trying to sign their signature on their phones. Was told product development is looking into it. Reason for choosing PDCflow I was not involved in the selection process. Review Source Response from PDCflow August 26, 2019 Thank you for review! We appreciate your time and value you as a client. SA Sal A. Receivables Manager Used the software for: ### "Overall good product" June 10, 2016 4.0 Great customer service & product is simple to use. Hopefully in the future, it will allow postdated payments to set up not just on a daily, weekly, monthly basis, but also on a given day each month (ex: Last Friday of every month). Review Source Response from PDCflow July 1, 2016 Hello Sal, Thanks for the review! The enhancement to our recurring payments is planned for a future roll out. Our Customer Success Team will contact you as soon as it becomes available. We value your feedback and your business. RL Ryan L. Used the software for: ### "Fantastic Service" December 21, 2016 5.0 The representative was most helpful in our company's dilemma. She responded very quickly and demonstrated knowledge of the problem and outstanding timing in the solution as well. I am very satisfied in the support I was given by her and she reminded me how good of a decision it was to integrate our software with your company. Thank you so much for the assistance. Review Source Response from PDCflow January 31, 2017 Hello Ryan, Thank you for the review! We appreciate your business. RH Richard H. Ceo Used the software for: ### "Angelica Inguez" February 11, 2016 5.0 Angelica-Was instrumental in helping us to setting up An American Express account and also setting up an e-signature account. She is highly professional as well as knowledgeable. She is your greatest asset. We appreciate her help. Review Source Response from PDCflow February 11, 2016 Thank you Richard! Angelica is a very valuable Customer Success Specialist here at PDCflow and we pride ourselves on providing great Customer Support. AD Alice D. Admin Assist Used the software for: ### "Excellent Customer Service/Quick Response Time" March 8, 2016 5.0 I am extremely pleased with the excellent customer service we receive time and time again from PDCflow. Very professional and friendly. Keep up the excellent work. Review Source Response from PDCflow March 8, 2016 Thank you Alice! We appreciate your business and your review! LC Lori C. Assistant Controller Used the software for: ### "I have worked on this system for a very long time. Customer service is great." February 24, 2016 5.0 This system is very easy to use and maneuver around. Researching payments is the simplest I have seen. I also like the daily reports I get telling me who processed a payment. Review Source WF Weston F. Used the software for: ### "Review of Status Codes" March 24, 2017 5.0 Excellent response time and good information. Will definitely use support again when necessary. Customer support representative was very helpful. Review Source MB Michael B. Used the software for: ### "Better than Pitney Bowes" November 9, 2016 4.0 so far no complaints with either the equipment or customer service, that in itself is worth not having to deal with Pitney Bowes! Review Source CH CAthy H. Director of Revenue Cycle Used the software for: ### "Does the job but not the nicest/easist to work thourhg" February 24, 2016 4.0 This does the job but in looking at other options out there, this is not the prettiest or most user friendly process. Review Source JG Joseph G. Finance manager Used the software for: ### "I have not experienced any problems with the software." March 14, 2016 5.0 Very easy to navigate Review Source Response from PDCflow March 15, 2016 We appreciate your feedback, Joe! MG Mehar G. Owner of Medical Practice Medical Practice Used the software for: Less than 6 months ### "Highly recommend" August 29, 2024 5.0 Very happy with the product overall, supports my business very well. Pros HIPAA compliance and great correspondence with customer service Cons There is a slight learning curve involved Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PDCflow HIPAA Compliance for affordable monthly rates Review Source Response from PDCflow September 17, 2024 Thank you for the review. We're happy to hear our HIPAA-compliant esignature software is working so well for you. Talk to a Capterra advisor for free and get results within 15 minutes.