# VitusVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VitusVet the right Veterinary solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143459/VitusVet/reviews --- VitusVet 4.7 (69) [View alternatives](https://www.capterra.com/p/143459/VitusVet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VitusVet Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews VM Victoria M ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Another wonderful option would be to send fillable PDF forms that can be saved in the patient record.“ September 18, 2024 BE Bri E Vet AssistantVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance“ September 18, 2024 MS Maggie S Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “VitusVet has improved our client communication by allowing our clients to reach us multiple ways.“ November 14, 2024 LD Lisa D Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “They never line up with actual appt slots and there is no customization that will allow for that.“ August 12, 2024 TG Tarah G Hospital ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “We have been using Vitus Vet for several years and love the app and all the features for our staff and our clients.“ August 15, 2024 RS Rachael S Practice Manager, LVTVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Technical glitches are the most frustrating parts of VitusVet“ August 15, 2024 ES Emily S Practice OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Their solutions are so helpful and fill needs within every practice.“ August 6, 2024 AB Ashley B Office ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Researching certain settings can be difficult.“ October 3, 2024 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lina M. Hospital Administrator Veterinary Used the software for: Less than 6 months ### "Great app for all pet owners" April 17, 2020 5.0 Great experience, love the new innovative solutions. Pros The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians. Cons The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport. Reason for choosing VitusVet Had the most flexible solutions for a veterinary practice and client users. Review Source JS Jane S. Practice Manager Veterinary Used the software for: 1-2 years ### "Appreciate responsiveness" December 10, 2024 5.0 Pretty good! We've used for a year + and it's worked out well for our team. Pros Customer service is responsive and helpful. Cons I haven't revisited all it's functions since setting it up and I'm sure we could benefit from using more of them. We just use texting. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing VitusVet cost and that texting number is same as clinic phone number. We looked at a ton of platforms. Review Source Response from VitusVet December 26, 2024 We appreciate your feedback, Jane! LA Lauren A. HM Veterinary Used the software for: 2+ years ### "Customer service is very responsive and easy to commuicate with." August 28, 2024 3.0 Overall experience has been good and customer service is always very responsive. Pros The customer service representative, Leslie, is always helpful. Also, very responsive. The website is also easy to use Cons "We found that the appointment request and medication request options were making our workflow more difficult, so we decided to turn them off. Instead, we partnered with a different company for online scheduling and texting. While I wish we could take advantage of all that Vitus Vet has to offer, there are other companies with better options. Review Source Response from VitusVet September 5, 2024 We appreciate the feedback, Lauren. MB Melissa B. DVM Veterinary Used the software for: 2+ years ### "Excellent Product" September 10, 2024 5.0 I have always had excellent support from Vitus Vet in the event that I have ever needed help. They are very on top of it and have easy to follow instructions for changes that need to be made. Pros I love the two way text option. This is a great tool to help us communicate with our clients. We've always had great success with our Request An Appointment feature as well. Cons The campaigns are a bit difficult to use/create. I think there could be better ways to help this be a smoother, more user friendly process Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet Integration with Intravet was our top reason for choosing Vitus Vet Review Source Response from VitusVet September 12, 2024 Appreciate the feedback, Melissa! MS Maggie S. Practice Manager Veterinary Used the software for: 1-2 years ### "VitusVet improves communication" November 14, 2024 4.0 VitusVet has improved our client communication by allowing our clients to reach us multiple ways. It is overall easy for both the practice and the client to use. Pros Ability for client to request medications or appointments. Cons Reminder system - not always correct & have to sent too many. Campaigns are difficult to format. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Wanted a program that included client messaging. Review Source Response from VitusVet November 27, 2024 Thank you for your feedback, Maggie! AR Ashley R. Practice Manager Veterinary Used the software for: 6-12 months ### "Love all of that Vitus Vet has to offer!" August 20, 2024 5.0 Love it! The system is super user friendly, vitus pay is awesome love the daily total and text to pay! Pros Love payment processing, the refill request and the vitus vet connect! Cons Just wish the vitus connect had a little bit better notifications esp on the phone app Alternatives considered [Scratchpad](https://www.capterra.com/p/228937/ScratchPad/) Reason for choosing VitusVet loved it all! easy to use, support is so awesome! Switched from [Weave](https://www.capterra.com/p/141842/Weave/)[Rapport](https://www.capterra.com/p/265653/Rapport/) Rapport was awful! so unreliable and a lot of our text did not come through which made so awful situations. Weave was too much and not easy to use Review Source Response from VitusVet September 5, 2024 Thank you so much, Ashley! AR Angi R. Practice Manager Veterinary Used the software for: 2+ years ### "Perfect for us" August 19, 2024 5.0 I didn't realize how great VitusVet was until we switched to a different platform & were very disappointed. Needless to say, we switched back!! Pros Simple! Exactly what we need but not a bunch of unnecessary (confusing) bells & whistles. Love that there's an app! Cons Nothing! Every time I've needed help I've received it! Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet Customizable reminders is critical to our phone system Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) I couldn't customize reminder templates based on appt type Review Source Response from VitusVet September 5, 2024 Thank you so much for sharing your insight, Angi! AG Adrea G. Hospital Manager Veterinary Used the software for: 6-12 months ### "We love VitusVet!" September 5, 2024 5.0 We are so impressed with the customer service and program. It has really helped us get medication sales back to us. Pros We switched to Vitusvet for the prescription ordering module and love it. I also like that appointments are by request and not actually made by the client. The payment portal is excellent too. Customer service is great. Overall, very happy. Cons The email blasts and communications come from support, not our website. We are finding a high volume of communications going to spam that wasn't happening from our email. Medication can't be under $1. That does get complicated when dispensing medication under $ per pill. Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) The prescription program. We were happy with Petdesk but are much happier with this. Review Source Response from VitusVet September 9, 2024 Adrea, thank you so much for your feedback! BE Bri E. Vet Assistant Veterinary Used the software for: 1-2 years ### "Review for App" September 18, 2024 4.0 We are happy with the app, only factors that I find frustrating are listed in cons section Pros The texting feature is very helpful- I also appreciate the appointment reminders / confirmation Cons That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Pet Desk was no longer working properly with our software Review Source Response from VitusVet September 19, 2024 Thank you for your feedback, Bri. LD Lisa D. Practice Manager Veterinary Used the software for: 2+ years ### "Great product but needs updates" August 12, 2024 4.0 VitusVet is great but it has been surpassed by its' competitors. Would be best for a small practice. We love it and have used it for years but will likely be switching to a more intuitive program in the near future. Pros Simple format, easy to learn and use. Very straightforward. Customer service is quick and very helpful. Cons The appointment requests. They never line up with actual appt slots and there is no customization that will allow for that. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet Cost and preferred the sales people of VitusVet over the obnoxious Pet Desk sales members. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Wanted to 2 way texting and they did not offer it at that time through pet health network pro. Review Source Response from VitusVet September 5, 2024 Thank you for taking the time to share your thoughts, Lisa! VO Valerie O. Practice Manager Veterinary Used the software for: 1-2 years ### "Love Vitus Vet" September 16, 2024 5.0 has saved us so much time and energy being able to text clients vs call Pros Easy to use and update with out help. The client feature for review is nice that it is not a public one for all clients to read. Cons how quickly it will update or not update client info Review Source Response from VitusVet September 17, 2024 We really appreciate you taking the time to share your experience, Valerie! CR Courtney R. Veterinary Technician Veterinary Used the software for: 1-2 years ### "VitusVet Review" September 10, 2024 5.0 Overall experience has been good. Doesn't help as much with no-shows as we expected. Pros Easy to use interface and simple to use client communication tools! Cons Difficult to change settings for automated texts/emails/appointment requests. Review Source Response from VitusVet September 12, 2024 Thank you for your feedback, Courtney. RR Rachel R. Director of Marketing Veterinary Used the software for: 2+ years ### "Excellent Resource for Client Communication" July 30, 2024 5.0 VitusVet's customer support is top-notch. They respond incredibly quickly and I like that I usually get the same one or two people. Pros The ability to take payments over text and email is really helpful. VitusVet is also the only platform that allows the ability to share medical records (not just vaccine hx) with clients -- this sets them apart from other options and clients absolutely love this feature. Cons Integration into PIMS for payments wasn't available before, but now it is! Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Review Source Response from VitusVet September 5, 2024 Thank you so much for your feedback! SE Stephanie E. Practice Manager Veterinary Used the software for: 2+ years ### "Dupont Vet Clinic Vitus Vet review" July 31, 2024 5.0 It is great. The support team is always available when I need them. Pros The ease and convenience for our clients. The text feature is my favorite way to communicate with our clients. Cons I can't think of anything I don't particularly appreciate, as I have nothing to compare it to. Review Source Response from VitusVet September 5, 2024 Thank you so much for your feedback, Stephanie! JS Jessica S. Head Receptionist Veterinary Used the software for: 6-12 months ### "Easy to Use" August 8, 2022 4.0 I have had a great experience with Vitus Vet. I was previously using Vetscene and their texting feature was not great. We did not get notified when a client wrote to us. It was really important that when switching over there was a way we would get notified when a text came through and Vitus Vet assured me there was. It has been working out great, there is a pop up at the bottom right hand that tells you who is messaging and what is is regarding. Every time I need customer service they respond quickly and are really helpful. Pros The texting feature is what I liked the most about this software. I love how easy it is to use and you can copy the messages and import or paste them into patient files. The other feature I like is the campaign. You can send a mass email to clients. Cons There is no way to to send a mass text to clients. The appointment requests do not correspond with what appointments slots are taken. Reason for choosing VitusVet Vitus Vet seemed to be the easiest to use. The texting feature was what we were looking for. There were additional features to use like prescription requests, campaigns, and customizing forms. We purchased during covid so it was important to get a platform that would save us time on the phone. Review Source Response from VitusVet August 12, 2022 We're happy to hear you've enjoyed our texting feature. Thank you for leaving a review, Jessica! JA Jennifer A. Practice Manager Veterinary Used the software for: 2+ years ### "What I like about VV" August 11, 2022 5.0 We hope to streamline our payment system to allow payment via text and email which will cut down on phone calls and CCS time on the phone. The app helps clients have their pets medical info with them at all times which is especially useful if they are at the ER and we are closed. The refills via VV also help with the phone calls for both CCS and technicians filling them. Pros The dashboard is easy to navigate and has all of the information you need. Cons I am sure I will have more feedback once we start using Vitus Pay and Connect. So far so good! Reason for choosing VitusVet \[SENSITIVE CONTENT\] of our Centerville location was instrumental in getting VV in our practices. We were also at a meeting "back in the day" when it was first being rolled out. We love the product and its capabilities. Review Source Response from VitusVet August 12, 2022 Thank you for your feedback, Jennifer! JS Jill S. Veterinarian and Partner Veterinary Used the software for: 2+ years ### "Makes life easier!" November 3, 2023 5.0 Pros integration, texting capacity, ease of use Cons probably the cost, though I don't think it is unreasonable... I just like free products Review Source NG Nicole G. DVM, Owner Veterinary Used the software for: 2+ years ### "VitusVet - A Good Choice for Client Communication" May 7, 2020 5.0 I am sad that Vitusvet dropped the upload of x-ray images for the clients to view on their phone. Pros I am an "older" generation, but always try to keep up. I have come to realize that 50% of clients do not read my emails or listen to my phone messages I leave when I want to communicate with them regarding diagnostics results about their pet. However, they respond within minutes if I text them. This is the world today. Cons What I disliked the most initially is that the Android phone was not equally supported like the iPhone, but this has greatly improved. Review Source KH Karen H. Manager Veterinary Used the software for: 1-2 years ### "Love VitusVet" August 9, 2022 5.0 Has been great from the beginning Pros Super easy to implement, great customer service. Good value. Cons Wish we could choose where messages went in the Medical record Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) Better features, easier to use Review Source Response from VitusVet August 12, 2022 We're glad to hear you've been happy with your experience. Thanks for the feedback, Karen! SM Shannon M. Practice Manager Veterinary Used the software for: 2+ years ### "Wonderful support team" September 23, 2019 4.0 VitusVet is consistently changing and trying to improved their product. They have an excellent support team. The software is still working to be more - I would like it to do more, but for what it does, it is a great product. Pros VitusVet is our third reminder system. I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company. Cons I do wish there was more customization and more reports accessible. We have had some issues with the reliability of their reminders. Review Source KC Kerry C. Hospital Director Veterinary Used the software for: 6-12 months ### "Review" August 9, 2022 4.0 My overall experience was not bad but we needed more for out clients. Pros Integration and set up was fairly easy. Cons I would have liked the ability to make changes ourselves and not needing to contact customer support for everything. Alternatives considered [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Review Source CC Crystal C. Admin Direc Non-Profit Organization Management Used the software for: 6-12 months ### "VitusVet for Hamilton" January 3, 2020 5.0 It has been great. I use it for my personal pet and have no issues. Pros I love that this app connects to my pups insurance. I am able to submit claims and keep his doctor updated. Cons There are no cons at this time. I have only used the app for 7 months. If this changes, I will update. Review Source VR Verified Reviewer Marketing Manager Management Consulting Used the software for: Less than 6 months ### "A Perfect, Affordable Solution" January 8, 2019 5.0 Pros Allows me to 2-way text clients and integrate medical notes from those texts into their medical records. Cons I do have to establish boundaries with clients on what can be communicated via text, but that's more on my side and not VitusVet's issue. Review Source AS Alisa S. Practice Manager Veterinary Used the software for: 2+ years ### "We Love VitusVet" April 17, 2025 5.0 I have been really happy overall using VitusVet and the people are always really friendly and helpful. Pros They are great to work with and they are quick in getting back to you. I also love the ease of using Vitus vet. Cons I cannot say that I have anything negative to say about VitusVet , except maybe sometimes there are issues with our reminders, but it usually gets taken care of right away. Review Source Response from VitusVet April 23, 2025 Thank you so much for your feedback! DR Dawn R. Executive Director Veterinary Used the software for: 2+ years ### "VitusVet is PAWsome" September 10, 2024 5.0 I love VitusVet and it is one of the best decisions I made for our clinic. Pros Their customer service is AMAZING.. I give it 10 stars. I also love the entire customer engagement platform as it has made it easier and streamlined our work flow and customer communication. Cons I wish there was the capability of when using the appointment requests that it would recognize only the open appointment slots and not all of them during the day. Review Source Response from VitusVet September 12, 2024 We appreciate your feedback, Dawn! Similar Products Featured