# Hapana Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hapana the right Fitness solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143341/Hapana/reviews --- Hapana 4.4 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Reviews of Hapana Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews RM Rhys M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system,“ August 15, 2025 MS Milan S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Support, communication, ability to adjust settings as an owner, extra work, migration issues, lost/incorrect membership billing and incorrect billing to franchise owners.“ April 13, 2025 JC James C DIRECTORHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations.“ July 30, 2024 ml mic l ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information.“ March 27, 2025 LK Lissa K Systems Developer, CFORecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. “ June 26, 2024 AM Aidan M FounderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Slow loading time and lack of intuitiveness of the software UI.“ March 25, 2026 AH Allie H DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs.“ July 2, 2025 MT Matthew T Managing DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality.“ June 18, 2025 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimon T. Studio Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana Client Success & Implementation Team - Outstanding support that directly contributed to a major commercial win." January 13, 2026 5.0 The Hapana team provided exceptional support throughout our engagement. Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless. A real credit to Hapana. Please pass on my thanks and congratulations to everyone involved — this is best-in-class client experience. Most importantly, their partnership played a critical role in helping us secure a great commercial outcome. The team went beyond what was expected, acted with urgency when it mattered, and consistently demonstrated a genuine commitment to our success. Pros Outstanding support that directly contributed to a major commercial win. Highly responsive, knowledgeable, and proactive team that felt like true partners throughout. Cons No material downsides experienced; support exceeded expectations across the engagement. Everything is great! Review Source AH Allie H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana = Customer Support Legends " July 2, 2025 5.0 its been great. I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs. Pros The onboarding and migration process was great! Easy and quick with their teams. On top of that, the customer support mechanism they have in place has helped our businesses stay educated, supported and they actively work to take our needs into consideration when looking for their next improvements Cons Their all in one pricing can be difficult if you have other established vendors - but if you take advantage of their entire suite, the performance of their entire system is great Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Millenium](https://www.capterra.com/p/36629/Millenium/) Reason for choosing Hapana They were an all in one platform that gave us the most bang for our buck Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was not supporting us. We also found data inconsistencies and bugs that our own developers found before their own. The trust wasnt there anymore. Review Source Response from Hapana July 10, 2025 Thank you for such a generous and thoughtful review! We're so glad to hear that the onboarding and support experience has been smooth and that our team has made a real difference in helping your business feel supported and heard. We’re proud to be your partner Allie and truly value the trust you’ve placed in us. MT Matthew T. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Buyer Beware - Has some good points. " June 18, 2025 2.0 Poor. Customer facing app is good but the back end is buggy and frustrating. Not suitable for our business needs however, they could be perfect for others. Just depends on what you need and whether you feel the price is justified against cheaper alternatives like ClubFit and GloFox etc. Shop around and do your homework. Pros They have a support team which is responsive but they need to be given the amount if issues we have with the system. Cons There are a range of issues with this software. It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality. It's important as a business owner to understand the limitations and potential issues you can face with any CRM and they will lock you in for 2 years so it is an important commitment. I have logged the various issues I have faced via this live Google sheet if anyone is interested to see what issues could arise \[sensitive content hidden\] Alternatives considered [Clubfit](https://www.capterra.com/p/10026816/Clubfit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Hapana We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. There is no perfect software but this one is particularly impractical for our business needs but this was our error in judgment so is on us.. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. Review Source Response from Hapana July 10, 2025 Thank you for your honest and detailed feedback Matthew. We’re sorry to hear that Hapana hasn’t aligned with your business needs and appreciate you calling out both the positives and the challenges. We understand the frustration that can come with backend issues and are actively working to improve platform stability and functionality. Your comments help us in that process. If you’re open to a conversation, we’d welcome the opportunity to understand more about your experience and how we might better support you moving forward. AM Aidan M. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Regrettably in contract" March 25, 2026 1.0 Grim is the only word I can use to describe my experience. Had I been able to use the program before signing, I would not have signed on. Pros Rich in marketing data (but this is also due to them using a whitelabelled version of Go High Level). Cons Horrible onboarding experience. Layered fees that are not clearly disclosed on signing. Slow loading time and lack of intuitiveness of the software UI. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Marketing data mostly. Didnt seem too bad otherwise Review Source AF Amanda F. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Game Changer" June 25, 2025 5.0 Hapana has been an absolute game-changer for our business. The ease of use is outstanding. Our team was up and running quickly thanks to intuitive features and excellent onboarding and training resources. A huge shoutout to our account manager, \[sensitive content hidden\], who has been incredibly helpful and always reachable whenever we have a question or need support. Her responsiveness and knowledge have made our experience with Hapana even better. Pros What I liked most about Hapana is the ease of use and accessibility—everything from scheduling to membership management is intuitive and streamlined, which saves us time every day. On top of that, the personal support has been outstanding. Our account manager, \[sensitive content hidden\], is always available, incredibly helpful, and truly feels like part of our team. Having that level of support makes a huge difference. Cons There was a bit of a manual work at the very beginning as we migrated from a software we were with for over 10 years, but the training and support made the transition smooth and manageable. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing Hapana personalized attention from their entire team throughout the process Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) antiquated software not meeting our business needs any longer Review Source Response from Hapana July 10, 2025 Thank you for such a thoughtful and generous review! We’re so pleased to hear that Hapana has made a meaningful impact on your business, and that our platform’s ease of use and intuitive features have helped your team hit the ground running. We’re especially glad to hear your account manager has been such a strong support, we pride ourselves on our awesome customer success team so its always great to hear! Thank you again for choosing Hapana. We’re proud to be part of your journey and look forward to continuing to support your growth. RM Rhys M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Hapana feedback" August 15, 2025 5.0 Hapana has been a good migration. There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system, Very excited for this upgrade with GoHighLevel! Pros The teams willingness to help during the migration phase. Always going above & beyond. The ease of the system to use was also great, quite user friendly. Cons There were a few limitations on the base package compared to the premium package we were on with Mindbody, but the team has been working hard on the latest updates to make it a premium product. Super excited for these new packages Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Hapana Integration with GoHighLevel to help with marketing Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To be able to use a GoHighLevel add on for marketing purposes Review Source kM kurt M. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana is so lucky to have \[sensitive content hidden\]" July 14, 2025 5.0 Excellent and rejuvenated. Meeting with \[sensitive content hidden\] for the first time last week felt like we were on track again to go! Thanks \[sensitive content hidden\]!!!!! Pros I love that \[sensitive content hidden\] has come in with her tonne of knowledge and is showing and helping us to use hapana better. Cons Lack of understanding and support, been with them for a while and it seemed like we were just left to sort this out on our own. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Hapana was the much better product with a lot more things we could use and utilize. Main reason also was card fees etc Review Source GT Glenn T. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Hapana Review " April 27, 2025 4.0 After switching over to Hapana, we’re had excellent customer service. \[sensitive content hidden\] has been very responsive and helpful in assisting smooth day to day operations. Pros Incorporates multiple features for a thorough client management system. Cons Reporting needs some improvement. Some small features could be more user friendly. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted a better customer journey for our members Review Source Response from Hapana June 12, 2025 Thanks for your review and for making the switch to Hapana! We're so glad to hear our team has supported your day-to-day operations and that the platform is helping you deliver a better customer journey. We appreciate your feedback on reporting and usability—this helps us improve. If you have specific suggestions, we’d love to hear them. Thanks again for being part of the Hapana community! AF Andrew F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Recommend Hapana" April 18, 2025 5.0 Gets better and better each year. We have been a client since 2022 and the product continues to improve Pros Great support. \[sensitive content hidden\] is a fantastic account manager, and always there to quickly assist and truble shoot Cons All is good. Over the years they have improved their speed and functionality. We use the software for multiple brick and mortar sites Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Franchisor makes the decision on which provider to use Review Source Response from Hapana June 12, 2025 Thank you for your continued support and for being with us since 2022! It's great to hear that you’ve seen improvements year over year, and that the platform is delivering across your multiple sites. We’re especially glad to know your account manager has been a reliable partner—I'll be sure to pass on the kind words. We truly value your feedback and loyalty, and we’re excited to keep evolving with your business. NW Natalie W. General Manager Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product, User friendly " February 28, 2025 5.0 Excellent, great support and open to feedback Pros Easy to use for all team members, great member interface as well Cons Small features that I think are needed like suspensions reasons - none are deal breakers Switched from [GymMaster](https://www.capterra.com/p/57469/GymMaster/) In need of a better program to service members and business needs Review Source Response from Hapana July 10, 2025 Thanks for the great feedback Natalie! We're so glad to hear the platform has been easy for your team to use and that the member interface is working well for you. We appreciate your note on suspension reasons—feedback like this helps us continue to refine our product. LM Lilly M. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "From rebrand to growth: Hapana's unmatched support" August 9, 2024 5.0 Overall, our experience with Hapana has been very positive. The platform has made our operations more efficient, allowing us to focus more on delivering a high-quality experience for our clients. The customer support team has been responsive and helpful whenever we had questions or needed assistance. Hapana has become an essential tool in our day-to-day operations, and we look forward to continuing to leverage its capabilities to enhance our business. Additionally, Hapana played a crucial role in making our recent rebrand seamless, providing exceptional customer service throughout the process. Their team's responsiveness and attention to detail ensured that every aspect of our transition was smooth and efficient, allowing us to focus on delivering an outstanding experience to our clients! Pros As a growing business, VAURA has greatly benefited from Hapana's support and dedication to continuous improvement. Their team has been with us every step of the way, providing exceptional customer service and ensuring we have the tools we need to succeed. Hapana actively engages with brands like ours to gather feedback and make updates that enhance their product. This commitment to evolution ensures that the platform adapts to our changing needs, helping us stay ahead in the industry. Additionally, the integrated reporting and analytics in Hapana provide valuable insights into our business performance, helping us make informed decisions. Cons One challenge with Hapana is that, unlike larger competitors like Mindbody, it can be difficult to get people to recognise its full potential. Because Hapana is not as widely known, clearly outlining its unique advantages and innovative features is crucial for its future success. Highlighting the ways Hapana excels—such as its personalised customer support, commitment to evolving its platform based on user feedback, and innovative solutions tailored for growing businesses like ours—will help distinguish it in a competitive market. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch to Hapana from Mindbody because we were looking for a platform that could better support our growing business and offer more tailored solutions to our needs. Hapana's innovative approach and commitment to continuous improvement stood out to us, as they actively engage with brands to refine their product and stay ahead in the industry. Additionally, their exceptional customer service and seamless integration capabilities made the transition smooth and allowed us to focus more on our clients and less on administrative tasks. Overall, Hapana has proven to be a valuable partner in helping us achieve our goals. Review Source Response from Hapana November 4, 2024 Thank you so much for sharing your experience with using Hapana Lilly! We're thrilled to have supported VAURA's growth and rebrand. It’s great to hear that Hapana's tools, integrated reporting, and customer service have helped streamline your operations and provided valuable insights. We appreciate your feedback on market recognition and understand the challenge of standing out in a competitive space. Your suggestion to highlight our unique advantages is noted, and we’ll continue focusing on innovation, adaptability, and customer-driven improvements to showcase these strengths. We’re excited to keep supporting your business, and we’re grateful you chose Hapana as your partner. If you need anything, we’re always here to help! ME Matt E. Accredited Exercise Physiologist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" July 4, 2024 5.0 I made the switch from MindBody around 2019 due to seeing competitors apps look alot flashier than ours and it is something I am very glad I did. We have been very happy with the product and service Hapana provide our business. Pros Fairly user friendly considering the depth of features on offer, good support team Cons No customer support via phone, but that's clutching at straws as email support is very responsive - just sometimes if you're in the zone and need an answer there and then it can slow things down. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Saw that Hapana offered more features and wanted access to those Review Source Response from Hapana July 8, 2024 Thank you for your kind review Matt! We are so pleased to hear the switch paid off for you and you are utilising the breadth of features Hapana has to offer. We will take note of the mention of phone support and put it in for consideration BF Belinda F. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Worth the switch!" July 3, 2024 5.0 Pros Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors. Cons N/A..... Nothing to report at this time. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Noted above in 'Pros': Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors. Review Source Response from Hapana July 8, 2024 Thank you for the great review Belinda! We will always strive to keep that cons list empty! SP Sharyn P. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hapana Support" June 25, 2024 5.0 Overall our experience with migrating to Hapana has been really effective and has been a huge success both with us and the end user. Pros The best thing about Hapana is the customer service we receive. The product is extremely user friendly but if there is a query of any type - support and our account manager answer us within an incredibly quick timeframe so we aren't left waiting for issues to be resolved. Cons The one con I find a little frustrating is when searching for a customer you must have the exact details - it doesn't auto suggest from just a few letters Switched from [bsport](https://www.capterra.com/p/197172/bsport/) Bsport didn't have the functionality we required and we were not happy with the efficiency of it with a fast growing business. Review Source Response from Hapana July 8, 2024 Thank you for taking the time to review us Sharyn. It's great to hear how our support and AM team are making life with Hapana so easy. We will pass on the comments about the auto suggest, this definitely sounds like an easy option when searching for clients. CE Chris E. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Extremely Satisfied" May 2, 2024 5.0 Pros As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system. Cons While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us. Alternatives considered [Exercise.com](https://www.capterra.com/p/152284/exercise-com/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Hapana Reviews and custmwr support as well as referal. Review Source Response from Hapana May 22, 2024 Thank you Chris for such a detailed and thoughtful review, we really appreciate the feedback. We will definitely take on your constructive comments regarding our integrations and initial set up and hopefully get this streamlined further in the future. TM Travis M. Director Sports Used the software for: 6-12 months ### "Supportive team" April 7, 2025 5.0 Being new to the industry, I needed a lot support and had a lot questions which I appreciated receving quiet willingly Pros The ease of use for the system and the UI display Cons Nothing to call out, I found it easy to use considering I'm knew to this platform. Review Source Response from Hapana June 12, 2025 Thanks so much for your kind words! We're really happy to hear that Hapana has been easy to use and that the UI has made a positive impression—especially as you're new to the platform and the industry. It’s great to know our team was there to support you and answer your questions along the way. We're excited to keep supporting your journey! DS Dave S. Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana Review" October 24, 2024 4.0 Very happy with it. Easy to pick up and use, evolution of the product has been good too. They're constantly looking for ways to improve Pros Pretty solid system that does what it needs to, good interface and upgrades. Cons Can sometimes time out and lose connection Review Source Response from Hapana December 10, 2024 Thank you for taking the time to provide us with feedback Dave! We're thrilled to hear you're finding Hapana easy to use and that you appreciate our commitment to continuous improvement. We understand how important reliability is, and we're actively working to address connection issues to ensure an even smoother experience. Your feedback motivates us to keep evolving and delivering the best possible solution for your needs. LM Lish M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana Review" August 9, 2024 5.0 Mostly I deal with \[sensitive content hidden\] who is absolutely incredible. He responds so quickly, is super efficient and always so helpful and kind! I appreciate all interactions with him. Pros It’s very simple to use, doesn’t take long to figure out how to navigate your way around it! Cons More clearer reporting. This is a little difficult Review Source Response from Hapana November 4, 2024 Thank you for your feedback Lish! We are so pleased to hear your positive experience with our team. We have taken onboard your feedback regarding our reporting, this is something we are working to improve! JC James C. DIRECTOR Health, Wellness and Fitness Used the software for: 1-2 years ### "LTYB MARDEN & HAPANA" July 30, 2024 5.0 Pros User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels. Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations. Cons Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses. Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option Review Source Response from Hapana August 7, 2024 Thanks for the review James, its great to hear how great you find our interface & features. With such a customisable system we know the onboarding can be quite in-depth but we know its worth it! HL Hilarie L. Regional Franchise Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Support " August 8, 2024 5.0 Great, I used it from a Regional Manager side. They are always willing to improve and better them selves Pros The support they provide. Some parts are very simple to use. Cons Some reports can be a bit confusing. I found some times there were a few ways to get the same report Review Source Response from Hapana August 19, 2024 Thank you for your feedback Hilarie, we will certainly look into the reporting and how we can streamline this a bit further. Glad to hear you find our support team great! BV Bianca V. Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "A platform that has a great support system" June 21, 2024 4.0 Pros The support team at Hapana are really helpful and get back to us really quickly. They have strong knowledge of the system and do their best to explain things really clearly and send looms/ screens shots when needed, which is a huge help. Massive kudos to the support team. Cons Finding out data in terms of billing for clients and understanding invoices is a bit confusing. As a master franchise with franchisees the question of billing does come up a lot and we can't see this data from our end. Integrating STRIPE has also been an issue for us at some point also. Review Source Response from Hapana June 26, 2024 Thank you so much for your positive feedback and for highlighting the strengths of our support team! We appreciate your candid feedback regarding the billing data and invoice understanding. We will pass this on to our team and make sure this is worked on in the future AF Antonio F. Regional Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Get Yourself Motivated" July 18, 2023 5.0 Overall an amazing experience with Hapana and don’t see any reason we would need to change. Pros It’s perfect for our business in every way. It is very user friendly which is perfect for our staff Cons We did try to integrate our biometrics and at this time it is not possible. Still hoping in the future we can get it to work Reason for choosing Hapana Simple and user friendly. Review Source JN Justin N. Director Professional Training & Coaching Used the software for: 6-12 months ### "Almost there!" March 27, 2024 4.0 Happy, however, there is always room for improvements. The Support from my Hapana team has made a positive outcomes with Hapana. Pros The support from the Hapana team has been outstanding. It has worked well for the business Easy for members to create profiles Cons Need to be an All-in-one member CRM journey, that would seal it for Hapana. Lead>Sale>Retention>Ongoing Messaging Campaigns>All communications with Members through Hapana, so it's all captured. Review Source Response from Hapana April 22, 2024 Thank you for your review Justin, we really appreciate the feedback and will review our CRM capabilities to see where improvements can be made. We are thrilled that our support is benefitting you, especially as we pride ourselves on our customer support and relationships KL Kelly L. Assistant General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "We <3 Hapana" May 20, 2024 5.0 Overall, I am very pleased with the Hapana software and their customer support. It's easy to train new employees on. Pros All-in-one system, bi-weekly customer support meetings, two-way texting, reports & graphs, the app, the many options Cons organizing support tickets, when the system randomly goes down, speed of moving from page to page, Review Source Response from Hapana May 28, 2024 Thanks so much for your review and feedback Kelly, we are so pleased to hear you love Hapana and we cannot wait to keep working in partnership with you! SS Sangwoo S. Lead Sports Used the software for: 6-12 months ### "Please do not use it" December 14, 2023 1.0 please use the other option. when they talk about features that haven't been developed in the sales stages, I'll be impressed, but at this point, there isn't a single properly functioning one after over a year." Pros There is no pros terrible UX, terrible payment system Very slow CS Always ask client\`s resource Cons Terrible UX, terrible payment system Very slow CS Always ask client\`s resource Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.