# Hapana Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hapana the right Fitness solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143341/Hapana/reviews --- Hapana 4.4 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hapana Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews RM Rhys M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system,“ August 15, 2025 MS Milan S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Support, communication, ability to adjust settings as an owner, extra work, migration issues, lost/incorrect membership billing and incorrect billing to franchise owners.“ April 13, 2025 JC James C DIRECTORHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations.“ July 30, 2024 ml mic l ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information.“ March 27, 2025 LK Lissa K Systems Developer, CFORecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. “ June 26, 2024 AM Aidan M FounderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Slow loading time and lack of intuitiveness of the software UI.“ March 25, 2026 AH Allie H DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs.“ July 2, 2025 MT Matthew T Managing DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality.“ June 18, 2025 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimon T. Studio Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana Client Success & Implementation Team - Outstanding support that directly contributed to a major commercial win." January 13, 2026 5.0 The Hapana team provided exceptional support throughout our engagement. Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless. A real credit to Hapana. Please pass on my thanks and congratulations to everyone involved — this is best-in-class client experience. Most importantly, their partnership played a critical role in helping us secure a great commercial outcome. The team went beyond what was expected, acted with urgency when it mattered, and consistently demonstrated a genuine commitment to our success. Pros Outstanding support that directly contributed to a major commercial win. Highly responsive, knowledgeable, and proactive team that felt like true partners throughout. Cons No material downsides experienced; support exceeded expectations across the engagement. Everything is great! Review Source AH Allie H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana = Customer Support Legends " July 2, 2025 5.0 its been great. I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs. Pros The onboarding and migration process was great! Easy and quick with their teams. On top of that, the customer support mechanism they have in place has helped our businesses stay educated, supported and they actively work to take our needs into consideration when looking for their next improvements Cons Their all in one pricing can be difficult if you have other established vendors - but if you take advantage of their entire suite, the performance of their entire system is great Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Millenium](https://www.capterra.com/p/36629/Millenium/) Reason for choosing Hapana They were an all in one platform that gave us the most bang for our buck Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was not supporting us. We also found data inconsistencies and bugs that our own developers found before their own. The trust wasnt there anymore. Review Source Response from Hapana July 10, 2025 Thank you for such a generous and thoughtful review! We're so glad to hear that the onboarding and support experience has been smooth and that our team has made a real difference in helping your business feel supported and heard. We’re proud to be your partner Allie and truly value the trust you’ve placed in us. AM Aidan M. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Regrettably in contract" March 25, 2026 1.0 Grim is the only word I can use to describe my experience. Had I been able to use the program before signing, I would not have signed on. Pros Rich in marketing data (but this is also due to them using a whitelabelled version of Go High Level). Cons Horrible onboarding experience. Layered fees that are not clearly disclosed on signing. Slow loading time and lack of intuitiveness of the software UI. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Marketing data mostly. Didnt seem too bad otherwise Review Source AF Amanda F. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Game Changer" June 25, 2025 5.0 Hapana has been an absolute game-changer for our business. The ease of use is outstanding. Our team was up and running quickly thanks to intuitive features and excellent onboarding and training resources. A huge shoutout to our account manager, \[sensitive content hidden\], who has been incredibly helpful and always reachable whenever we have a question or need support. Her responsiveness and knowledge have made our experience with Hapana even better. Pros What I liked most about Hapana is the ease of use and accessibility—everything from scheduling to membership management is intuitive and streamlined, which saves us time every day. On top of that, the personal support has been outstanding. Our account manager, \[sensitive content hidden\], is always available, incredibly helpful, and truly feels like part of our team. Having that level of support makes a huge difference. Cons There was a bit of a manual work at the very beginning as we migrated from a software we were with for over 10 years, but the training and support made the transition smooth and manageable. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing Hapana personalized attention from their entire team throughout the process Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) antiquated software not meeting our business needs any longer Review Source Response from Hapana July 10, 2025 Thank you for such a thoughtful and generous review! We’re so pleased to hear that Hapana has made a meaningful impact on your business, and that our platform’s ease of use and intuitive features have helped your team hit the ground running. We’re especially glad to hear your account manager has been such a strong support, we pride ourselves on our awesome customer success team so its always great to hear! Thank you again for choosing Hapana. We’re proud to be part of your journey and look forward to continuing to support your growth. RM Rhys M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Hapana feedback" August 15, 2025 5.0 Hapana has been a good migration. There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system, Very excited for this upgrade with GoHighLevel! Pros The teams willingness to help during the migration phase. Always going above & beyond. The ease of the system to use was also great, quite user friendly. Cons There were a few limitations on the base package compared to the premium package we were on with Mindbody, but the team has been working hard on the latest updates to make it a premium product. Super excited for these new packages Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Hapana Integration with GoHighLevel to help with marketing Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To be able to use a GoHighLevel add on for marketing purposes Review Source MT Matthew T. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Buyer Beware - Has some good points. " June 18, 2025 2.0 Poor. Customer facing app is good but the back end is buggy and frustrating. Not suitable for our business needs however, they could be perfect for others. Just depends on what you need and whether you feel the price is justified against cheaper alternatives like ClubFit and GloFox etc. Shop around and do your homework. Pros They have a support team which is responsive but they need to be given the amount if issues we have with the system. Cons There are a range of issues with this software. It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality. It's important as a business owner to understand the limitations and potential issues you can face with any CRM and they will lock you in for 2 years so it is an important commitment. I have logged the various issues I have faced via this live Google sheet if anyone is interested to see what issues could arise \[sensitive content hidden\] Alternatives considered [Clubfit](https://www.capterra.com/p/10026816/Clubfit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Hapana We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. There is no perfect software but this one is particularly impractical for our business needs but this was our error in judgment so is on us.. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. Review Source Response from Hapana July 10, 2025 Thank you for your honest and detailed feedback Matthew. We’re sorry to hear that Hapana hasn’t aligned with your business needs and appreciate you calling out both the positives and the challenges. We understand the frustration that can come with backend issues and are actively working to improve platform stability and functionality. Your comments help us in that process. If you’re open to a conversation, we’d welcome the opportunity to understand more about your experience and how we might better support you moving forward. kM kurt M. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana is so lucky to have \[sensitive content hidden\]" July 14, 2025 5.0 Excellent and rejuvenated. Meeting with \[sensitive content hidden\] for the first time last week felt like we were on track again to go! Thanks \[sensitive content hidden\]!!!!! Pros I love that \[sensitive content hidden\] has come in with her tonne of knowledge and is showing and helping us to use hapana better. Cons Lack of understanding and support, been with them for a while and it seemed like we were just left to sort this out on our own. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Hapana was the much better product with a lot more things we could use and utilize. Main reason also was card fees etc Review Source GT Glenn T. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Hapana Review " April 27, 2025 4.0 After switching over to Hapana, we’re had excellent customer service. \[sensitive content hidden\] has been very responsive and helpful in assisting smooth day to day operations. Pros Incorporates multiple features for a thorough client management system. Cons Reporting needs some improvement. Some small features could be more user friendly. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted a better customer journey for our members Review Source Response from Hapana June 12, 2025 Thanks for your review and for making the switch to Hapana! We're so glad to hear our team has supported your day-to-day operations and that the platform is helping you deliver a better customer journey. We appreciate your feedback on reporting and usability—this helps us improve. If you have specific suggestions, we’d love to hear them. Thanks again for being part of the Hapana community! AF Andrew F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Recommend Hapana" April 18, 2025 5.0 Gets better and better each year. We have been a client since 2022 and the product continues to improve Pros Great support. \[sensitive content hidden\] is a fantastic account manager, and always there to quickly assist and truble shoot Cons All is good. Over the years they have improved their speed and functionality. We use the software for multiple brick and mortar sites Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Franchisor makes the decision on which provider to use Review Source Response from Hapana June 12, 2025 Thank you for your continued support and for being with us since 2022! It's great to hear that you’ve seen improvements year over year, and that the platform is delivering across your multiple sites. We’re especially glad to know your account manager has been a reliable partner—I'll be sure to pass on the kind words. We truly value your feedback and loyalty, and we’re excited to keep evolving with your business. NW Natalie W. General Manager Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product, User friendly " February 28, 2025 5.0 Excellent, great support and open to feedback Pros Easy to use for all team members, great member interface as well Cons Small features that I think are needed like suspensions reasons - none are deal breakers Switched from [GymMaster](https://www.capterra.com/p/57469/GymMaster/) In need of a better program to service members and business needs Review Source Response from Hapana July 10, 2025 Thanks for the great feedback Natalie! We're so glad to hear the platform has been easy for your team to use and that the member interface is working well for you. We appreciate your note on suspension reasons—feedback like this helps us continue to refine our product. SS SAM S. OPERATIONS MANAGER Recreational Facilities and Services Used the software for: 2+ years ### "HIGHLY recommend \[sensitive content hidden\] as your Account Manager!" August 7, 2024 5.0 It's overall been excellent. Almost 3 years underway with our partnership with Hapana and it's been quite a tricky road to learn the system needless to say, given both our business and Hapana themselves are always adapting to the current market demands. But having the dedicated/allocated account manager, \[sensitive content hidden\] recently assigned to us, it's made my 'getting up to speed' way way faster, allowing the business as a whole, tighten areas of Hapana that I don't believe we were utilising to the fullest, but now we are. Thanks again \[sensitive content hidden\]! Your wealth of knowledge has been wonderful! You really know you stuff, it's impressive how quick you can get me an answer - not just any answer, but an answer that is a solution. Pros My account manager \[sensitive content hidden\] has been absolutely amazing. Couldn't praise her enough. I'm not tech savvy, so this platform has been quite a challenge for me, but \[sensitive content hidden\] has been able to address every one of my questions and been able to provide a timely answer or workaround. The platform itself doesn't seem as complicated to navigate once I learned what I'm doing, but I'd have been very stuck if it weren't for \[sensitive content hidden\] -so well done. Cons Without a dedicated accounts manager, like mine - \[sensitive content hidden\] - raising service tickets can be quite lengthy. Whilst all the team work tirelessly to address all the questions directed at them, raising service tickets loses the more personalised aspect, as tickets generally get addressed by another staff, different to the one you might have previously used/received a response for - more often than not, I'm needing to explain my situation over again so they understand what it is that i'm asking, as our company is a little unique to the mainstream client accounts. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody at the time of our seek-to-switch, didn't offer updated features that Hapana were offering to the business market. It was a no brainer also, given the dashboard fuctionality, visuals and ease of use of Hapana were already much more moden, we just had to try Hapana, and we've not looked back. Review Source Response from Hapana August 8, 2024 Thank you so much for your awesome review Sam! We are thrilled to hear how our team has been able to support you whilst using Hapana's platform. We will feedback regarding our support ticket process, this is something we are continually working on improving and always welcome feedback on this process. ME Matt E. Accredited Exercise Physiologist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" July 4, 2024 5.0 I made the switch from MindBody around 2019 due to seeing competitors apps look alot flashier than ours and it is something I am very glad I did. We have been very happy with the product and service Hapana provide our business. Pros Fairly user friendly considering the depth of features on offer, good support team Cons No customer support via phone, but that's clutching at straws as email support is very responsive - just sometimes if you're in the zone and need an answer there and then it can slow things down. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Saw that Hapana offered more features and wanted access to those Review Source Response from Hapana July 8, 2024 Thank you for your kind review Matt! We are so pleased to hear the switch paid off for you and you are utilising the breadth of features Hapana has to offer. We will take note of the mention of phone support and put it in for consideration BF Belinda F. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Worth the switch!" July 3, 2024 5.0 Pros Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors. Cons N/A..... Nothing to report at this time. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Noted above in 'Pros': Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors. Review Source Response from Hapana July 8, 2024 Thank you for the great review Belinda! We will always strive to keep that cons list empty! SP Sharyn P. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hapana Support" June 25, 2024 5.0 Overall our experience with migrating to Hapana has been really effective and has been a huge success both with us and the end user. Pros The best thing about Hapana is the customer service we receive. The product is extremely user friendly but if there is a query of any type - support and our account manager answer us within an incredibly quick timeframe so we aren't left waiting for issues to be resolved. Cons The one con I find a little frustrating is when searching for a customer you must have the exact details - it doesn't auto suggest from just a few letters Switched from [bsport](https://www.capterra.com/p/197172/bsport/) Bsport didn't have the functionality we required and we were not happy with the efficiency of it with a fast growing business. Review Source Response from Hapana July 8, 2024 Thank you for taking the time to review us Sharyn. It's great to hear how our support and AM team are making life with Hapana so easy. We will pass on the comments about the auto suggest, this definitely sounds like an easy option when searching for clients. KS Kelly S. Owner and Master Teacher Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana meets a complicated business model and nails it." May 17, 2024 5.0 My overall experience has been great. I came from Mindbody and have researched a number of other scheduling platforms. There has not been am issue Hapana won't tackle and I have had amazing response to any concerns I have had. My clients experience is even more important to me and they love the app and the website integration. Pros The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience. Cons I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Hapana The app option and customer service. Also it felt more prepared for my industry rather than spa. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Bad customer service and too many widgets to get the job done. The last straw was a 36 hour hold time to speak to someone. Review Source Response from Hapana May 22, 2024 Thank you for your review Kelly, its so great to hear how much you enjoy using Hapana and how we have supported the success of your studio. We will definitely pass on your feedback on our payments through the software as we know this is such an important part of daily runnings. ZH Zoe H. Director of Content Health, Wellness and Fitness Used the software for: 2+ years ### "Vive Active X Hapana" August 17, 2023 5.0 Pros Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate. Cons The app not being completely customisable. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We wanted to customise our app and the features that benefit the user experience. Review Source TM Travis M. Director Sports Used the software for: 6-12 months ### "Supportive team" April 7, 2025 5.0 Being new to the industry, I needed a lot support and had a lot questions which I appreciated receving quiet willingly Pros The ease of use for the system and the UI display Cons Nothing to call out, I found it easy to use considering I'm knew to this platform. Review Source Response from Hapana June 12, 2025 Thanks so much for your kind words! We're really happy to hear that Hapana has been easy to use and that the UI has made a positive impression—especially as you're new to the platform and the industry. It’s great to know our team was there to support you and answer your questions along the way. We're excited to keep supporting your journey! NI Nicole I. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing after sales service " December 5, 2024 4.0 Great! It's been a pleasure working with the team at Hapana Pros I am extremely impressed with the after sales support from Hapana, particularly their team member \[sensitive content hidden\]. She has always been very helpful and quick with her responses and it has helped us with onboarding of new team members tremendously Cons there are some small functionality "issues" but I'm pleased to see Hapana has all of these things we want in the pipeline and working towards them Review Source Response from Hapana January 13, 2025 Thank you for your kind words and detailed feedback! We’re so pleased to hear that our after-sales support, particularly from our team, has made a positive impact on your experience. Supporting your onboarding process and ensuring things run smoothly is always our priority. We also appreciate your patience and understanding as we work on enhancing functionality. Knowing that our efforts align with your needs motivates us to keep improving. It’s been a pleasure working with you as well, and we’re excited to continue supporting your success with Hapana! LM Lish M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana Review" August 9, 2024 5.0 Mostly I deal with \[sensitive content hidden\] who is absolutely incredible. He responds so quickly, is super efficient and always so helpful and kind! I appreciate all interactions with him. Pros It’s very simple to use, doesn’t take long to figure out how to navigate your way around it! Cons More clearer reporting. This is a little difficult Review Source Response from Hapana November 4, 2024 Thank you for your feedback Lish! We are so pleased to hear your positive experience with our team. We have taken onboard your feedback regarding our reporting, this is something we are working to improve! JC James C. DIRECTOR Health, Wellness and Fitness Used the software for: 1-2 years ### "LTYB MARDEN & HAPANA" July 30, 2024 5.0 Pros User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels. Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations. Cons Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses. Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option Review Source Response from Hapana August 7, 2024 Thanks for the review James, its great to hear how great you find our interface & features. With such a customisable system we know the onboarding can be quite in-depth but we know its worth it! HL Hilarie L. Regional Franchise Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Support " August 8, 2024 5.0 Great, I used it from a Regional Manager side. They are always willing to improve and better them selves Pros The support they provide. Some parts are very simple to use. Cons Some reports can be a bit confusing. I found some times there were a few ways to get the same report Review Source Response from Hapana August 19, 2024 Thank you for your feedback Hilarie, we will certainly look into the reporting and how we can streamline this a bit further. Glad to hear you find our support team great! BV Bianca V. Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "A platform that has a great support system" June 21, 2024 4.0 Pros The support team at Hapana are really helpful and get back to us really quickly. They have strong knowledge of the system and do their best to explain things really clearly and send looms/ screens shots when needed, which is a huge help. Massive kudos to the support team. Cons Finding out data in terms of billing for clients and understanding invoices is a bit confusing. As a master franchise with franchisees the question of billing does come up a lot and we can't see this data from our end. Integrating STRIPE has also been an issue for us at some point also. Review Source Response from Hapana June 26, 2024 Thank you so much for your positive feedback and for highlighting the strengths of our support team! We appreciate your candid feedback regarding the billing data and invoice understanding. We will pass this on to our team and make sure this is worked on in the future KL Kelly L. Assistant General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "We <3 Hapana" May 20, 2024 5.0 Overall, I am very pleased with the Hapana software and their customer support. It's easy to train new employees on. Pros All-in-one system, bi-weekly customer support meetings, two-way texting, reports & graphs, the app, the many options Cons organizing support tickets, when the system randomly goes down, speed of moving from page to page, Review Source Response from Hapana May 28, 2024 Thanks so much for your review and feedback Kelly, we are so pleased to hear you love Hapana and we cannot wait to keep working in partnership with you! JN Justin N. Director Professional Training & Coaching Used the software for: 6-12 months ### "Almost there!" March 27, 2024 4.0 Happy, however, there is always room for improvements. The Support from my Hapana team has made a positive outcomes with Hapana. Pros The support from the Hapana team has been outstanding. It has worked well for the business Easy for members to create profiles Cons Need to be an All-in-one member CRM journey, that would seal it for Hapana. Lead>Sale>Retention>Ongoing Messaging Campaigns>All communications with Members through Hapana, so it's all captured. Review Source Response from Hapana April 22, 2024 Thank you for your review Justin, we really appreciate the feedback and will review our CRM capabilities to see where improvements can be made. We are thrilled that our support is benefitting you, especially as we pride ourselves on our customer support and relationships AP Aaron P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana - Avoid" August 26, 2022 1.0 If I was able to give a negative score for Hapana, as an overall assessment of this software, as well as the company, I would. 0/10 seems too kind. Pros None. (I need to use 40 characters to complete) Cons It simply doesn't work as an effective tool for managing your business. Unfortunately, as part of the BFT franchise, we are stuck with a system that simply 'isn't good enough!' Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.