# Hapana Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hapana the right Fitness solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143341/Hapana/reviews --- Hapana 4.4 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hapana Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews RM Rhys M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system,“ August 15, 2025 MS Milan S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Support, communication, ability to adjust settings as an owner, extra work, migration issues, lost/incorrect membership billing and incorrect billing to franchise owners.“ April 13, 2025 JC James C DIRECTORHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations.“ July 30, 2024 ml mic l ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information.“ March 27, 2025 LK Lissa K Systems Developer, CFORecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. “ June 26, 2024 JL Justin L PTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I did not enjoy the generic support team, responses are slow and when you do get a response it's not what you want.“ October 31, 2025 AH Allie H DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs.“ July 2, 2025 AM Aidan M FounderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Slow loading time and lack of intuitiveness of the software UI.“ March 25, 2026 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimon T. Studio Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana Client Success & Implementation Team - Outstanding support that directly contributed to a major commercial win." January 13, 2026 5.0 The Hapana team provided exceptional support throughout our engagement. Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless. A real credit to Hapana. Please pass on my thanks and congratulations to everyone involved — this is best-in-class client experience. Most importantly, their partnership played a critical role in helping us secure a great commercial outcome. The team went beyond what was expected, acted with urgency when it mattered, and consistently demonstrated a genuine commitment to our success. Pros Outstanding support that directly contributed to a major commercial win. Highly responsive, knowledgeable, and proactive team that felt like true partners throughout. Cons No material downsides experienced; support exceeded expectations across the engagement. Everything is great! Review Source AH Allie H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana = Customer Support Legends " July 2, 2025 5.0 its been great. I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs. Pros The onboarding and migration process was great! Easy and quick with their teams. On top of that, the customer support mechanism they have in place has helped our businesses stay educated, supported and they actively work to take our needs into consideration when looking for their next improvements Cons Their all in one pricing can be difficult if you have other established vendors - but if you take advantage of their entire suite, the performance of their entire system is great Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Millenium](https://www.capterra.com/p/36629/Millenium/) Reason for choosing Hapana They were an all in one platform that gave us the most bang for our buck Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was not supporting us. We also found data inconsistencies and bugs that our own developers found before their own. The trust wasnt there anymore. Review Source Response from Hapana July 10, 2025 Thank you for such a generous and thoughtful review! We're so glad to hear that the onboarding and support experience has been smooth and that our team has made a real difference in helping your business feel supported and heard. We’re proud to be your partner Allie and truly value the trust you’ve placed in us. AM Aidan M. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Regrettably in contract" March 25, 2026 1.0 Grim is the only word I can use to describe my experience. Had I been able to use the program before signing, I would not have signed on. Pros Rich in marketing data (but this is also due to them using a whitelabelled version of Go High Level). Cons Horrible onboarding experience. Layered fees that are not clearly disclosed on signing. Slow loading time and lack of intuitiveness of the software UI. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Marketing data mostly. Didnt seem too bad otherwise Review Source AF Amanda F. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Game Changer" June 25, 2025 5.0 Hapana has been an absolute game-changer for our business. The ease of use is outstanding. Our team was up and running quickly thanks to intuitive features and excellent onboarding and training resources. A huge shoutout to our account manager, \[sensitive content hidden\], who has been incredibly helpful and always reachable whenever we have a question or need support. Her responsiveness and knowledge have made our experience with Hapana even better. Pros What I liked most about Hapana is the ease of use and accessibility—everything from scheduling to membership management is intuitive and streamlined, which saves us time every day. On top of that, the personal support has been outstanding. Our account manager, \[sensitive content hidden\], is always available, incredibly helpful, and truly feels like part of our team. Having that level of support makes a huge difference. Cons There was a bit of a manual work at the very beginning as we migrated from a software we were with for over 10 years, but the training and support made the transition smooth and manageable. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing Hapana personalized attention from their entire team throughout the process Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) antiquated software not meeting our business needs any longer Review Source Response from Hapana July 10, 2025 Thank you for such a thoughtful and generous review! We’re so pleased to hear that Hapana has made a meaningful impact on your business, and that our platform’s ease of use and intuitive features have helped your team hit the ground running. We’re especially glad to hear your account manager has been such a strong support, we pride ourselves on our awesome customer success team so its always great to hear! Thank you again for choosing Hapana. We’re proud to be part of your journey and look forward to continuing to support your growth. RM Rhys M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Hapana feedback" August 15, 2025 5.0 Hapana has been a good migration. There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system, Very excited for this upgrade with GoHighLevel! Pros The teams willingness to help during the migration phase. Always going above & beyond. The ease of the system to use was also great, quite user friendly. Cons There were a few limitations on the base package compared to the premium package we were on with Mindbody, but the team has been working hard on the latest updates to make it a premium product. Super excited for these new packages Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Hapana Integration with GoHighLevel to help with marketing Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To be able to use a GoHighLevel add on for marketing purposes Review Source MT Matthew T. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Buyer Beware - Has some good points. " June 18, 2025 2.0 Poor. Customer facing app is good but the back end is buggy and frustrating. Not suitable for our business needs however, they could be perfect for others. Just depends on what you need and whether you feel the price is justified against cheaper alternatives like ClubFit and GloFox etc. Shop around and do your homework. Pros They have a support team which is responsive but they need to be given the amount if issues we have with the system. Cons There are a range of issues with this software. It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality. It's important as a business owner to understand the limitations and potential issues you can face with any CRM and they will lock you in for 2 years so it is an important commitment. I have logged the various issues I have faced via this live Google sheet if anyone is interested to see what issues could arise \[sensitive content hidden\] Alternatives considered [Clubfit](https://www.capterra.com/p/10026816/Clubfit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Hapana We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. There is no perfect software but this one is particularly impractical for our business needs but this was our error in judgment so is on us.. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. Review Source Response from Hapana July 10, 2025 Thank you for your honest and detailed feedback Matthew. We’re sorry to hear that Hapana hasn’t aligned with your business needs and appreciate you calling out both the positives and the challenges. We understand the frustration that can come with backend issues and are actively working to improve platform stability and functionality. Your comments help us in that process. If you’re open to a conversation, we’d welcome the opportunity to understand more about your experience and how we might better support you moving forward. kM kurt M. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana is so lucky to have \[sensitive content hidden\]" July 14, 2025 5.0 Excellent and rejuvenated. Meeting with \[sensitive content hidden\] for the first time last week felt like we were on track again to go! Thanks \[sensitive content hidden\]!!!!! Pros I love that \[sensitive content hidden\] has come in with her tonne of knowledge and is showing and helping us to use hapana better. Cons Lack of understanding and support, been with them for a while and it seemed like we were just left to sort this out on our own. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Hapana was the much better product with a lot more things we could use and utilize. Main reason also was card fees etc Review Source GT Glenn T. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Hapana Review " April 27, 2025 4.0 After switching over to Hapana, we’re had excellent customer service. \[sensitive content hidden\] has been very responsive and helpful in assisting smooth day to day operations. Pros Incorporates multiple features for a thorough client management system. Cons Reporting needs some improvement. Some small features could be more user friendly. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted a better customer journey for our members Review Source Response from Hapana June 12, 2025 Thanks for your review and for making the switch to Hapana! We're so glad to hear our team has supported your day-to-day operations and that the platform is helping you deliver a better customer journey. We appreciate your feedback on reporting and usability—this helps us improve. If you have specific suggestions, we’d love to hear them. Thanks again for being part of the Hapana community! AF Andrew F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Recommend Hapana" April 18, 2025 5.0 Gets better and better each year. We have been a client since 2022 and the product continues to improve Pros Great support. \[sensitive content hidden\] is a fantastic account manager, and always there to quickly assist and truble shoot Cons All is good. Over the years they have improved their speed and functionality. We use the software for multiple brick and mortar sites Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Franchisor makes the decision on which provider to use Review Source Response from Hapana June 12, 2025 Thank you for your continued support and for being with us since 2022! It's great to hear that you’ve seen improvements year over year, and that the platform is delivering across your multiple sites. We’re especially glad to know your account manager has been a reliable partner—I'll be sure to pass on the kind words. We truly value your feedback and loyalty, and we’re excited to keep evolving with your business. DO Dianna O. General manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana experience " February 26, 2026 4.0 Recent communication and support has been great. Previously lacked interaction and support. Tickets were sometimes not answered sufficiently however this has become better Pros Accessibility easy to navigate ,support prompt overall platform works well. Personal support has been great Cons Core platform is very slow. Could have better training for grow platform even video tutorials on basic tracking Review Source LK Lissa K. Systems Developer, CFO Recreational Facilities and Services Used the software for: 1-2 years ### "Client and Lead Management in one place" June 26, 2024 4.0 Pros I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana Cons There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Hapana because of a direct business referral, but also because of the features Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) We were looking for a member management platform that had actual CRM capabilities. Review Source Response from Hapana July 3, 2024 Thank you for taking the time to leave us a review Lissa, we really appreciate the feedback, especially pleased to hear about your positive experiences with GROW. SD Sarah D. Head of Franchising Health, Wellness and Fitness Used the software for: 6-12 months ### "Hapana evolution in experience" July 9, 2024 4.0 The initial set up was good, a few things werent very clear. Month 1-6 had alot of teeth issues. Since then I feel we are in a good rythm in resolving any issues that do arises, the customer services has dramatically improved. Pros Collaborative approach and open communication with Middle to Higher management team Cons Set up of GROW talking to our offering and the intinal off shore support with GROW, this has since changed Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price, Customer Service, Complexity of navigating the platform Review Source Response from Hapana July 19, 2024 Thank you for your feedback Sarah! We know initial set up can sometimes be a bit tricky, but glad to hear you have had improvements on this and our support team. LB Lauren B. Studio Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Booking System! " June 25, 2024 5.0 Overall experience is excellent. Love the versatility of this booking system. Not glitchy like most others, and customer service crew are responsive and helpful. Pros Efficient, easy to navigate, client and management friendly. Cons Migration process took longer than expected and could have been more efficient. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Hapana is a better quality product and is more suited to a multi-site brand. Review Source Response from Hapana July 3, 2024 Thank you for your review Lauren! Great to hear how much you are enjoying the system. We are always looking to improve elements of our onboarding and this will be passed on to the team AN Anita N. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic Customer Service & Support" April 14, 2024 5.0 Fantastic! The support has been incredible and we haven't looked back. Pros The support is second to none. The management system is simple, effective and a great user experience for our clients. Cons Sometimes difficulty optimising our customer sales flow. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Poor service and support. No App. Needed something more up to date and effective in today's environment. Review Source Response from Hapana April 22, 2024 Thank you for your kind words Anita. Our team takes great pride in our client relationships so we are thrilled you see the hard work we put in here! BF Ben F. Director Health, Wellness and Fitness Used the software for: 2+ years ### "LTYB Review" March 27, 2024 5.0 Our experience with Hapana has been outstanding. We were one of the early adopters and seen the software develop. We are certainly very happy. Pros The ease of use and the functionality that enables our brand to run the business. We have 20 Listen To Your Body studios and the software meets our needs and some. Cons Nothing really. The system does what we need it to do. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Functionality was the big thing. Ability to run our franchise. Review Source Response from Hapana April 22, 2024 Thank you for your kind words Ben! We love it when our early adopters are still loving our work years and years later. We can't wait to continue supporting LTYB for many more years! TM Travis M. Director Sports Used the software for: 6-12 months ### "Supportive team" April 7, 2025 5.0 Being new to the industry, I needed a lot support and had a lot questions which I appreciated receving quiet willingly Pros The ease of use for the system and the UI display Cons Nothing to call out, I found it easy to use considering I'm knew to this platform. Review Source Response from Hapana June 12, 2025 Thanks so much for your kind words! We're really happy to hear that Hapana has been easy to use and that the UI has made a positive impression—especially as you're new to the platform and the industry. It’s great to know our team was there to support you and answer your questions along the way. We're excited to keep supporting your journey! NI Nicole I. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing after sales service " December 5, 2024 4.0 Great! It's been a pleasure working with the team at Hapana Pros I am extremely impressed with the after sales support from Hapana, particularly their team member \[sensitive content hidden\]. She has always been very helpful and quick with her responses and it has helped us with onboarding of new team members tremendously Cons there are some small functionality "issues" but I'm pleased to see Hapana has all of these things we want in the pipeline and working towards them Review Source Response from Hapana January 13, 2025 Thank you for your kind words and detailed feedback! We’re so pleased to hear that our after-sales support, particularly from our team, has made a positive impact on your experience. Supporting your onboarding process and ensuring things run smoothly is always our priority. We also appreciate your patience and understanding as we work on enhancing functionality. Knowing that our efforts align with your needs motivates us to keep improving. It’s been a pleasure working with you as well, and we’re excited to continue supporting your success with Hapana! AE Amrieh E. VP of Administration Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software " October 24, 2024 5.0 Wonderful customer service. They never leave a question unanswered Pros Their responsiveness and patience are greatly appreciated Cons When some thing does not work when you really need it to BUT understand with technology:) Review Source Response from Hapana November 4, 2024 Thank you for sharing your feedback on our platform and team Amrieh! Our team work hard to create a great partner relationship, so its amazing to hear you appreciate their work and support. LM Lish M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana Review" August 9, 2024 5.0 Mostly I deal with \[sensitive content hidden\] who is absolutely incredible. He responds so quickly, is super efficient and always so helpful and kind! I appreciate all interactions with him. Pros It’s very simple to use, doesn’t take long to figure out how to navigate your way around it! Cons More clearer reporting. This is a little difficult Review Source Response from Hapana November 4, 2024 Thank you for your feedback Lish! We are so pleased to hear your positive experience with our team. We have taken onboard your feedback regarding our reporting, this is something we are working to improve! EM Elsa M. Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great service & experience" August 7, 2024 5.0 Really great, as \[sensitive content hidden\] made the whole process a breeze! Pros \[sensitive content hidden\] is absolutely amazing and so supportive! She’s helped us every step of the way, really prompt with her responses and is so patient and friendly, which makes the entire experience very easy! The system is user friendly and easy to navigate once you get used to it. Cons There is a support hub but it would be great if there was a user manual / guide. Review Source Response from Hapana August 8, 2024 Thank you for your review Elsa! We are so pleased to hear you love our AMs as much as we do! Your comments on having a user manual is something we will look into adding to our onboarding process for sure. LE Lauren E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dog House Loves Hapana!" June 20, 2024 5.0 In one word: easy! Love our app, love Micky & the team at Hapana. 5 stars! Pros The support staff have helped me through any question I’ve ever had in a timely manner. My rep has been supportive during any studio transition we have had and helped develop a personalized app for my studio. The reports are functional and provide all the data I’ve ever needed or wanted to find. Booking has always been a breeze for clients! Cons The price point is a bit higher than I would love but you get what you pay for! Reason for choosing Hapana Ease of use on my end as well as customer booking compared to MINDBODY; report functionality compared to GloFox. Review Source Response from Hapana June 26, 2024 Thank you for your feedback Lauren! We agree... Micky is awesome and we are so pleased to hear you appreciate the support from her at the team BV Bianca V. Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "A platform that has a great support system" June 21, 2024 4.0 Pros The support team at Hapana are really helpful and get back to us really quickly. They have strong knowledge of the system and do their best to explain things really clearly and send looms/ screens shots when needed, which is a huge help. Massive kudos to the support team. Cons Finding out data in terms of billing for clients and understanding invoices is a bit confusing. As a master franchise with franchisees the question of billing does come up a lot and we can't see this data from our end. Integrating STRIPE has also been an issue for us at some point also. Review Source Response from Hapana June 26, 2024 Thank you so much for your positive feedback and for highlighting the strengths of our support team! We appreciate your candid feedback regarding the billing data and invoice understanding. We will pass this on to our team and make sure this is worked on in the future JH John H. Mnaging Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Good product " June 10, 2024 5.0 Pros ease of use is the main reason, dedicated account manager who is very accessible Cons It is always hard to fully integrate a high level CRM system and sometimes that comes with challenges in glitches and push messages. Review Source Response from Hapana June 26, 2024 Thanks for your review John! We really appreciate the feedback and are so happy to hear how much you like using Hapana LM Laziz M. Director Retail Used the software for: 2+ years ### "Rival Review" May 15, 2024 5.0 Pros Price, functionality, support and features Cons some slowness, but apparently its getting fixed Review Source Response from Hapana May 28, 2024 Thank you for your review Laziz, we appreciate the feedback! AP Aaron P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana - Avoid" August 26, 2022 1.0 If I was able to give a negative score for Hapana, as an overall assessment of this software, as well as the company, I would. 0/10 seems too kind. Pros None. (I need to use 40 characters to complete) Cons It simply doesn't work as an effective tool for managing your business. Unfortunately, as part of the BFT franchise, we are stuck with a system that simply 'isn't good enough!' Review Source Talk to a Capterra advisor for free and get results within 15 minutes.