# Prezly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Prezly the right Public Relations solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143167/Prezly/reviews --- Prezly 4.7 (67) [View alternatives](https://www.capterra.com/p/143167/Prezly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Prezly Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews HS Hannelore S Senior PR Consultant and Business DevelopmentPublic Relations and Communications, 11 - 50 employeesUsed the software for: More than 2 years. “It is a platform that is userfriendly and it bundels all the needed information that we have established over the years regarding press contact.“ December 4, 2025 Leen V .Public Relations and Communications, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the campaigns you send out will be received as SPAM.“ April 24, 2026 JL Joran L SpokespersonBiotechnology, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is probably one of the best PR tools out there, offering great customizability in its features, a lot of options for tailoring press releases, campaigns, newsrooms etc to your personal needs.“ January 25, 2024 SS Sissi S CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Managing contacts - tags... - is not too easy in particular if you manage global PR.“ October 5, 2021 MV Micah V Program Advisor Online and CRMMaritime, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “After creating a press release, it's quick and easy to create a mailing based on it“ August 8, 2024 RB Rawad B Communications CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Not being able to customize the captions of images.“ September 7, 2020 AM Athena M Senior Accouont ExecutiveMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “It's user-friendly, easy to get around and navigate, as well as to train people to use even if they are new to the platform“ November 12, 2024 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jane C. President and Chief Brand Storyteller Hospitality Used the software for: 1-2 years ### "A Great Alternative To Email Blast Systems " May 16, 2021 4.0 The team is supportive and helpful and customer service is top notch. Pros I had been sending out press releases for years using Constant Contact and iContact but was introduced to Prezly by a business associate. I think it is a great option to manage all PR contacts on multiple lists, tag them by media type or client, set up newsrooms, add in photography and blast out. You can also track who is opening your releases and pitches. Cons Some of the features don’t really work like seeing who is clicking through to a client website or who has opened pitches but I am sure they are working on that. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[iContact](https://www.capterra.com/p/221118/iContact/) Customer support was horrible and just too many software issues like losing documents you spent hours working on. That NEVER happens with Prezly! Review Source RB Robby B. PR and Marketing Manager Public Relations and Communications Used the software for: 2+ years ### "Indespensible tool for our Game Press Releases" October 10, 2024 5.0 The support team has always been kind and swift with replies. When given feedback on the tool, they almost always get to work with implementing it as soon as possible and using Prezly makes my life a lot easier. Pros \- Much less likely to end up in spam than other mailing tools - great Open/click rate tracking - smart way to deal with bounced contacts (tries it, if success: counts, if not: not counted towards the open/click) - their Press page works great (with multilingual toggle and good overview of previous press releases) - they just added a new update that automatically fills in a ton of stuff when adding new contacts, based on the domain (makes it much easier and saves me time) - easy to filter among contacts Cons Not a lot of freedom in formatting press releases (eg: align left on an image) there are some formatting steps that just work better in Mailchimp. there is a coverage logging tool, but it requires too many manual inputs. would have been nice if contact person, publishing date etc were all filled in automatically. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Prezly much less likely to end up in spam, better press portal Review Source VR Verified Reviewer . Public Relations and Communications Used the software for: 2+ years ### "Great." April 24, 2026 5.0 Great. Pros Great customer help desk: responsive, helpful. User friendly. Easy to organise contacts with tags.. Cons Sometimes the campaigns you send out will be received as SPAM. Otherewise I don't have any remarks.. Review Source DD Déborah D. Consultant Used the software for: ### "Prezly is the easiest solution to manage press and bloggers data" August 19, 2015 3.0 For now on, I'm only using Prezly as a database (not as a way to send press releases). Why is it so? Because I still miss some functionalities to be able to do so. We're working as a team on different client, and sometimes, I'd like my colleagues to have a look at the list of journalists/bloggers I selected. With Prezly, it is not possible to save a list, make comments and tracked adaptations. I also miss a place to put the unique visitors/month for a blog (not ideal to use the comments sections). Anyway, Prezly is really easy to use! Everything is logical and well designed. Review Source Response from Prezly August 19, 2015 Thank you for the feedback Déborah. Excellent suggestion for the lists. This is in the pipeline. Soon you'll also be able to see extra info for the outlet domains. MB Mark B. Director Media Production Used the software for: 1-2 years ### "Great customer service team" October 21, 2024 5.0 Pretty good so far; we renewed for a 2nd year. Pros Great support team, quick to react and have solved a number of problems in a timely fashion. Cons Sometimes the contacts don't display which magazine they are connected with and I need this when selecting titles for distribution. Switched from [Cision](https://www.capterra.com/p/129611/Cision/) We cancelled our contract because we were mis sold and the system wasn't what we were told it would be. Review Source Justin F. F. Chief Communications Officer Public Relations and Communications Used the software for: Less than 6 months ### "Prezly is a PR solution from novice to pro." May 12, 2021 4.0 Pros Being able to add stories is one thing, but to add video or pictures to your story is a game changer. Cons I’m all about organization. That means utilizing categories to help flow is necessary, but categories are not available on the first tier level plan of newsrooms. Instead I have to come up with other ways to make categories within a program that makes them. It adds time to the process. Alternatives considered [Mynewsdesk](https://www.capterra.com/p/123552/Mynewsdesk/)[Cision](https://www.capterra.com/p/129611/Cision/) Reason for choosing Prezly Price and no hassle Sales. Additionally I love the fact that they made their services available to freelancers or those who cannot necessarily afford it the very expensive solutions that are out there. This sets Prezly apart by being able to offer a solution to anyone who needs one. I also love how they highlight those who came up for uses of Prezly outside the original scope. For example, I think utilizing Prezley for a portfolio solution or a intranet platform is brilliant. Thanks for sharing that and kudos to you, Prezly. Review Source brian M. President Public Relations and Communications Used the software for: 2+ years ### "Best software out there!" May 28, 2020 5.0 I only wish I had discovered it sooner! Pros So easy to use. After 20+ years using ACT!, making this change was the best decision I ever made! Cons There are no con's to using Prezly... Not one. Switched from [Act!](https://www.capterra.com/p/175860/Act/) How could I not after seeing all that Prezly had to offer! Review Source HS Hannelore S. Senior PR Consultant and Business Development Public Relations and Communications Used the software for: 2+ years ### "Happy customer " December 4, 2025 5.0 It is a platform that is userfriendly and it bundels all the needed information that we have established over the years regarding press contact. Pros You can always count on the support team. They are very helpful and always available to find a solution. Cons The new layout takes time to adapt. I guess that is a matter of habbits. We were used for so long to work in the same way, and now we have to adapt to the new layout. Review Source CS Christine S. Director Public Relations and Communications Used the software for: 2+ years ### "Couldn't do without it now!" April 24, 2025 5.0 Very, very positive. We've been using it for about three years now and really like it. Pros Easy to use and great help when you need it. Cons I haven't come across any cons yet. It's a pretty well thought out product. Review Source AM Athena M. Senior Accouont Executive Marketing and Advertising Used the software for: 1-2 years ### "Good product for email marketing, pitching and for media professionals" November 12, 2024 5.0 It's great and easy to wrap your head around. Support staff is also very efficient and responsive. Pros It's user-friendly, easy to get around and navigate, as well as to train people to use even if they are new to the platform Cons lack of customisation in layout for the newsroom, compared to something like the newsroom offerings on Releasd, which offers more brand-specific customisation, a coverage reporting template would also be really helpful Review Source FF Filippo F. PR & Media Relations Specialist Public Relations and Communications Used the software for: 2+ years ### "Prezly" July 6, 2021 5.0 Pros I started use Prezly 5 years ago and since that day, my working life has literally changed! I work on pr and media relations. I use Prezly everyday and it gives me the opportunity of managing contents and relations in a very effective way, saving a lot of time. I really appreciate the continue work in developing the system in order to find always new solutions for improving the platform. I highly recommend it! Cons I have to admit that there is nothing i would change or that I don't like . The Prezly team always work to improve the platform and they are always open to listen users feedbacks. Review Source PM Paola M. PR Expert Public Relations and Communications Used the software for: 6-12 months ### "Simple, user-friendly and fully customizable." January 18, 2023 5.0 It is my all-in-one tool for my daily work.Being in sync with my whole team, we rely a lot on prezly to share contacts and communications.It definitely makes work much easier. Pros Prezly makes my communications work easier. I love their story editor because I can customize it for each of the brands I work with, plus we get constant updates that improve the quality of the work. Cons Some contacts who have requested to stop receiving emails continue to receive them. Maybe I would just ask them to adjust that. Review Source EV Erik V. Digital expert Corp. Comm. Telecommunications Used the software for: 6-12 months ### "Prezly review" December 26, 2023 4.0 Very positive experience: - Easy to use and set up press campaigns. - Great support team in case of questions of bottle necks. Pros \- Easiness of usage - Great support team Cons None (at the moment) Review Source RC Richard C. Managing Director Public Relations and Communications Used the software for: 2+ years ### "Prezly is everything you need for your PR business" May 18, 2020 5.0 Prezly has made it super-easy to manage our PR database and to send press releases in a targeted way. Pros I love how Prezly has been created by people who really understand the needs of PR professionals. It's features and functionality are just right for our business. Cons There are no major negative issues with Prezly, in my opinion. It's really easy to use. Review Source SS Sissi S. CEO Marketing and Advertising Used the software for: 6-12 months ### "Easy, Innovative a win-win" October 5, 2021 5.0 It's a great tool both for a brand as well as for the media contacts. Pros How easy and appealing it is for a media contact to receive, experience and interact with the story Creating multi-media stories Managing contacts Have a nice newsroom linked to your website Manage all the PR/Influencers relations in one place Cons Managing contacts - tags... - is not too easy in particular if you manage global PR. Review Source JS Josh S. Used the software for: 1-2 years ### "Prezly Review" June 24, 2016 4.0 Prezly provides everything a PR professional requires from a media campaign distribution standpoint. They have done their research and have identified every tool necessary to promote your brand. The way organizations conduct PR today is so different than what it was even just a few years ago - Prezly is constantly developing features and ideas to reflect that change in the industry. Most importantly, Prezly has one of the best customer services out there as they are quick and genuinely care. I work in North America and there has never been an issue with this Belgium-based company. Review Source MT Míchel T. PR Associate Public Relations and Communications Used the software for: 1-2 years ### "Good platform" August 5, 2020 4.0 It has been pretty nice. Pros They constantly improve the platform and they are very kind. Cons Sometimes it takes a long time to load some features. Review Source AC Agustín C. Director in Argentina Public Relations and Communications Used the software for: Less than 6 months ### "Great tool for PR" August 25, 2020 4.0 Great Pros We started using the tool a couple of months ago. It was really a game changer. Easy to use, it centralizes your PR efforts and deliver results. Cons Maybe the startup wit the tool. It wasn't that friendly at first Review Source AC Alexandra C. Marketing assistent Used the software for: ### "User friendly PR tool" July 30, 2015 4.0 I've been working with Prezly for over a year now and it's a very user friendly tool, easy to explain to new colleagues or interns. For my team it's helpful to have our contacts stored in one list that all of us can rely on. I especially like the mailing reports to see which journalists are interested and to learn how successfull the pitch is . You can simply add images, video content and links to the online press release. Although for our products (books), we'd like to see the clean and basic layout somewhat more personalised. Review Source Response from Prezly August 5, 2015 Bedankt Alexandra! JS Jessica S. Used the software for: ### "Expanding PR opportunities" April 2, 2017 5.0 Quick to set up and easy to use, Prezly is the tool PR pros need to convert their traditional press releases into advanced multimedia news releases. Video content, downloadable image galleries, and social media sharing are vital to effectively engage with our target public nowadays. The email campaign reports and analysis provided by Prezly's platform further help to successfully manage media relations. Review Source TV Thomas V. Communication & Marketing Used the software for: ### "A usefull and easy to use program" August 10, 2015 4.0 Prezly has made PR life a lot easier for us. All the information you need is now centralized in one program, instead of scattered across various excel sheets, word documents etc. Sending campaigns is a simple task, and with Prezly it's easy to document the different campaigs you've send before. In short, a recommendable program. Review Source MM Miguel M. Used the software for: ### "Fantastic PR Platform" February 14, 2017 5.0 I loved using it for my Kickstarter launch and my comfortableclub.com e-commerce store. It provides a seamless experience for bloggers to pull information from. Review Source AG Ama G. Senior Account Manager Hospitality Used the software for: 2+ years ### "Amazing CRM Platform" October 2, 2024 5.0 We've been using prezly for years and it is a tool I would recommend wholeheartedly Pros It is very easy to use and the CRM combined with the newsroom function is invaluable Cons It can take some time to upload a large amount of contacts Review Source AM Aliou M. Communications Consultant Public Relations and Communications Used the software for: 2+ years ### "Easier with Prezly" September 23, 2024 5.0 Pros send press releases, having all the data to contact people who might have missed the story, managin my database and more Cons I would like having a better penetration rate for my campaign sendings Review Source MV Micah V. Program Advisor Online and CRM Maritime Used the software for: 2+ years ### "Recommended!" August 8, 2024 5.0 An intuitive and easy to use press platform with quick and helpful support. Pros \+ Intuitive interface + Fast support + Easy multi-language support + Tagging system for contact segmentation + After creating a press release, it's quick and easy to create a mailing based on it Cons \- Would be nice to have more customization options in site themes Alternatives considered [PressPage](https://www.capterra.com/p/164876/PressPage/) Reason for choosing Prezly Functionalities, ease of use and pricing. 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