# Page 5 | Hiver Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Hiver the right Email Management solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142975/Hiver/reviews --- Hiver 4.7 (146) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Hiver ## Showing most helpful reviews Showing 101-125 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Sylvia K. Shipping Specialist Maritime Used the software for: 2+ years ### "Great tool for an organized business!" July 7, 2020 5.0 We avoid multiple email responses to our customers and get the right person to help. Pros I like that it keeps all emails and communication clear to our team. Cons There are some cases when I don't receive a notification. Review Source RO Ryan O. CAD drafter Construction Used the software for: 2+ years ### "Highly recommend Hiver" July 7, 2020 5.0 Pros Very simple to use and creates a multi user inbox Cons I havent run into many cons about the software. every time i have an issue Hiver staff jumps on it to fix it Review Source AF Adam F. Region Manager Used the software for: 1-2 years ### "Great tools for easy email management" May 7, 2018 4.0 Pros The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email. Cons It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now. Review Source JJ Jim J. Marketing Manager Internet Used the software for: 6-12 months ### "Quality solution for fast-growing teams!" September 17, 2019 4.0 Pros We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most. The automated features are helpful, and the analytics have gotten better an better. Cons Not many cons from my point of view. Slows Gmail a little bit, but it's not too noticeable. Review Source NK Nicolas K. CEO Automotive Used the software for: 2+ years ### "Very good" July 9, 2020 4.0 Pros Easy and quick integration, and powerful tool to work with multiple people on a single mailbox Cons Manual assignment is sometimes time wasting Review Source VR Verified Reviewer Account manager Automotive Used the software for: Less than 6 months ### "Great software " July 14, 2021 5.0 Overall it’s very good. I would recommend it to others Pros I use this to communicate with my employees and chat through covid and it is very comfortable to use. Cons Haven’t used it long enough to notice it is sometimes slow but other than that I like it very much. Review Source aS asher S. developer Computer Software Used the software for: 2+ years ### "endless problems" November 6, 2019 1.0 would not recommend Pros works sometimes, that's the best i can say Cons buggy software, does not sync, support is absent Review Source Anand J. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use for Email Management & Support!" October 25, 2022 4.0 Pros I like the customer support and email management part! We can easily sort out emails and quick respond to the team without any hustle. Cons Sometimes it crashes and that time we have to restart again. Maybe it's problem with the network or server too! Review Source aW andria W. Director Recreational Facilities and Services Used the software for: Less than 6 months ### "New to Hiver" March 23, 2023 5.0 Communicating is so much easier. Pros Email management and division. Being able to make tags and drop notes Cons Still new to Hiver. So far don't have any cons Review Source MK Manpreet K. Operations and customs coordinator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Easy to manage emails" April 4, 2023 3.0 Pros its easy to manage emails and switch between multiple inboxes. It brought the entire team to the same page Cons Sometimes , after replying to a customer when we close the conversation and then the customer revert back it doesn't open the conversation and we miss that part Review Source NI Nnamdi I. Job Captain Architecture & Planning Used the software for: 1-2 years ### "Ease of getting up to speed" September 20, 2019 5.0 Pros I really liked the fact that all the correspondence that my team had with clients and consultants were easily compiled in one location that is easily searchable. Cons I dont have anything negative to say about this software. Review Source CB Claire B. Deal Desk Information Technology and Services Used the software for: 6-12 months ### "Easy to use tool for managing inbound requests to a shared mailbox" June 23, 2020 5.0 Shared emails (visibility) and coverage during vacation / sickness Prioritisation of tasks Pros Assigning emails to certain individuals Option to leave an item in pending status with tags helping to understand why it is pending Notes to alert other users about something relevant to the subject Cons Not able to make someone else a "follower" of a topic / email. Review Source AW Amanda W. Office Admin Medical Devices Used the software for: 6-12 months ### "Great Customer Service Product!" June 24, 2020 5.0 We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help. Pros I love that I can assign emails to my team and see when they are completed. Cons I can't think of anything right now! I really enjoy Hiver. Review Source AG Amber G. Manager of Channel Distribution Hospitality Used the software for: Less than 6 months ### "Great way to organize emails for my team!" August 20, 2018 5.0 Pros Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on. My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails. Cons It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team. Review Source pP priyanka P. Clinical Director/Partner Hospital & Health Care Used the software for: 6-12 months ### "Excellent Addition!" June 22, 2020 5.0 Pros I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job! Cons It works great for my company. I personally don't see anything that could be improved at this time Review Source MM Mike M. VP Wholesale Used the software for: 6-12 months ### "Makes life easy" September 13, 2019 5.0 Great - available when/if issues arrive. Pros Allows for easy overlap with Gmail - makes shared boxes easy for little work. Cost seems appropriate. Cons A little tricky for startup for those that don't like change. Just have to get them to adapt Review Source GM Genesis M. operations manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Shared inboxes for everyone" March 23, 2019 5.0 Pros Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you! Cons Probably how to be part of the round-robin feature (being an admin) you'll get emails assigned when you are part of the shared inbox (even though you are not supposed to get this because you are supervising the ones on the operating role) and to get out of it you have to basically get yourself out of the shared inbox, I think this is just a WIP. Review Source KH Kelly H. Transaction Coordinator Real Estate Used the software for: Less than 6 months ### "Great Except for One Thing" March 22, 2023 5.0 Hiver has been so incredibly useful for my team's overall efficiency and communication. Pros I like how my teammates can jump into any email or grab documents for the email chain. Cons That I can only use it on Chrome! I would love to be able to use this on Edge. Review Source WH William H. Business Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best of Class Email Collaboration" August 13, 2018 5.0 Pros The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks. Cons The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver. Review Source Aaron P. Client Relationship Manager Computer Software Used the software for: 1-2 years ### "null" May 30, 2016 5.0 Review Source VR Verified Reviewer Geschäftsführer & Gründer Accounting Used the software for: Less than 6 months ### "Shared mailbox in gmail" August 14, 2018 4.0 Pros easy tool to manage a shared inbox, which works well. Cons It should have a tool to schedule recurring mails. Review Source AC Ashley C. Compliance Lead Leisure, Travel & Tourism Used the software for: 6-12 months ### "Critical!" June 23, 2020 5.0 Pros Saves time and confusion for a shared inbox, eliminates the need for an organizational admin Cons The set up can take a while to figure out Review Source sS shelby S. Web Production Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great for Team Communication " June 22, 2020 5.0 Pros Hiver has been a great addition to our team, especially with client-facing emails. Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients. The tags keep emails organized and easy to find. Cons To find pending or closed emails, it's not as easy as you'd think. Review Source JR Jorge R. Tracking Assistant Logistics and Supply Chain Used the software for: Less than 6 months ### "Corporate email just got 100 times easier" February 1, 2019 5.0 A great tool that makes corporate email communication seamless, clear and easy Pros Best tool for email communication in large companies Cons I have not found anything I dislike, it’s user friendly and has the exact amount of options to make everything easy Review Source VC Virginia C. Account Manager Wholesale Used the software for: 6-12 months ### "Great email help" October 25, 2019 4.0 This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting). Pros The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver. Cons Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users. Review Source Similar Products Featured