# ConnectWise Automate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConnectWise Automate Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/142789/ConnectWise-Automate --- # ConnectWise Automate Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ConnectWise Automate ## What is ConnectWise Automate? ConnectWise Automate, formerly LabTech, is a leading global provider of remote monitoring, management (RMM), and automation software for today's IT service providers. Whether you're an experienced IT managed service provider (MSP) or an hourly rate one-man shop, Automate can help you significantly improve your operational productivity and efficiency by leveraging the power of IT automation. Take your free tour today! ## What is ConnectWise Automate used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Overall rating Based on 141 user reviews Reviews sentiment Positive 77% Neutral 15% Negative 8% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConnectWise Automate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.connectwise.com&name=ConnectWise Automate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConnectWise Automate 4.1 (141) VS. [4.6 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (138) Ease Of Use 4.5 (1,461) Value For Money 3.9 (115) Value For Money 4.5 (1,317) Customer Service 3.7 (117) Customer Service 4.4 (1,308) ## ConnectWise Automate alternatives Highest Rated [4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142789/ConnectWise-Automate/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.6 (22) 86.36% of 22 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Patch Management 4.0 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Alerts/Notifications 4.7 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Server Monitoring 4.8 (12) 108.33% of 12 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Monitoring 4.5 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Automatic Patch Deployment 4.9 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Set a time to deploy patches automatically ConnectWise Automate 115 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prevents, detects and removes malware Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Data is backed up automatically to prevent data loss Set a time to deploy patches automatically Setup recurring or automatic scans Create backups and provide methods to recover deleted/lost data Measure the actual bandwidth available on a local network (LAN or WiFi) Define network parameters and threshold settings to monitor network health and take necessary precautions Monitor service demand and performance to plan for adequate resources that meet business needs Determine and plan production capacity based on changing demands Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets Move from one database to another, or upgrade the version of database software being used Ability to restore deleted, hidden, or lost data from an email server/system Protect sensitive data for digital privacy Manage the processes involved when making the application ready for use Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Plan and implement business continuity measures in case of unforeseen events Assemble applications and processes by dragging over and arranging pre-built components Ability to oversee and optimize the operations of a mail server Track status, assign actions, and control access to systems for devices within the organization A chronological record of actions or occurrences within a network, software, or process Intended to be used by managed service providers Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Identify and alert about security breaches by third parties Track and manage inventory levels to maintain proper supply Monitor the IP addresses of the incoming traffic Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Track and organize the number of licenses available to the organization Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Observe and track the demand, usage, progress or quality of a system, product, or user Two-way actions and communication between multiple users in real time Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. The ability to manage all patches within a network Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Install software updates and bug fixes remotely Monitoring and measurement of relevant metrics to assess the performance of IT resources Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Organize and manage all processes/procedures involved in purchasing goods and/or services Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Identify and orchestrate execution of actions needed to restore systems to optimal conditions Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and control the security aspects of an organization's digital assets, resources, and operations Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allows businesses to manage the software installed on their devices. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Create a schedule when files and folders are synchronized Track and manage the scheduling of tasks Information to prevent, understand and identify cyber threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Track, manage, or resolve user requests and IT incidents/issues Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Track and interpret metrics on the usage of company resources Track revisions and updates made to files and navigate between different versions Track and manage virtual machines (VMs) running on physical host machines Create a virtual version of operating systems, storage devices, or computer network resources Extend virtual private network over public networks to enable protected information exchange Discover patch statuses and vulnerabilities Collect and analyze traffic data about website visitors Get Advice We can help you find the software with the features you need. Features 4.4 (138) 4.4 Based on 138 reviews ## Pricing Value for money 3.9 (115) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/142789/ConnectWise-Automate/pricing/) Value for money 3.9 (115) 3.9 Based on 115 reviews ## Integrations [ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ OpenText Core Endpoint Protection​](https://www.capterra.com/p/166552/Webroot-SecureAnywhere-Endpoint-Protection/)[ Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[ Auvik](https://www.capterra.com/p/145245/Auvik/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (117) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (117) 3.7 Based on 117 reviews ## User reviews Overall rating 4.1 Based on 141 reviews Filter by rating 5(69) 4(40) 3(21) 2(4) 1(7) Mentioned topic Sorted by most recent Harrison K. Help Desk Manager Information Services ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 5, 2026 I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. Pros I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. Cons The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) When I changed companies I switched from Datto to CW Automate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jake F. Second line Sysadmin Supermarkets ### "Powerful Automation with a Steep Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2025 Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. Pros It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. Cons To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) We required a more powerful and scalable tool capable of supporting the business’s growing technical requirements, while also providing improved stability and reducing the operational issues experienced with previous solutions. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reasons for choosing ConnectWise Automate The overall power of the platform and the increased level of customization it provides. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lance L. Project Manager Internet ### "Easy to use and customize! A+++++++++++" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Pros User friendly and super customizeable! LOVE LOVE LOVE using this for our trouble ticketing team! So easy to use and customize! Cons NOTHING IT is sucha breeze to update and customize that anyone would love this software! A TOTAL MUST HAVE Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DE David E. CEO Computer & Network Security ### "Powerful but very complicated and buggy to actually use" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2025 It's a very powerful system, but from my experience it was buggy. I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time. Pros It's easy to add agents and new companies to the system. It's fast and very responsive to searching and finding agents. Cons It does not come with a good set of default commands. It can use some work in that area. Some things were out of date as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Operations Manager Information Technology and Services ### "A powerful solution, with a complicated setup" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 26, 2025 Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. Pros ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. Cons The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Allen F. Director of Information Technology Solutions Computer Software ### "Great for Windows" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 September 12, 2025 Pros The platform was robust and encompassing. I didn't feel like it was missing tools. I was also comfortable managing Windows computers. Cons While it did have a MacOS installer, I feel that it really came short to being able to support the operating system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Net Admin Computer & Network Security ### "Powerful RMM tool, but learning curve can be steep" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 28, 2025 Support is on top of simple questions, but if there is complexity, you may notice a small delay in resolution. Pros Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape. Cons The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Joshua J. Sr. Director Computer & Network Security ### "Automate good but not at scale." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 11, 2025 I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. Pros It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. Cons It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Operational integration reasons. Nothing specific to the tool. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing ConnectWise Automate NinjaOne still felt immature and needed more dev cycles to catch up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Morgan E. Senior Information Technology Manager Telecommunications ### "Complete and potent RMM and automation solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2025 ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability. Pros ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts. This considerably streamlines workflows. Cons I haven't found any weak points or inconveniences to mention in my analysis of this tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Nick F. CTO Information Technology and Services ### "Greatly customizable, but often confusing" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 30, 2025 My overall experience has been both good and bad. I like Automate because we can do a lot with it. But its often complex and confusing. The one thing ConnectWise has got right though is Screenconnect/Control. Best remote access program I have ever used. Pros Automate is incredibly customizable. It allows us to build what we need most of the time. Cons The complexity that comes with customization is often very difficult. Want to customize patch management? Good luck. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) Popular comparisons [ManageEngine Endpoint Central vs ConnectWise Automate](https://www.capterra.com/compare/142789-170018/ConnectWise-Automate-vs-ManageEngine-Desktop-Central)[Iru vs ConnectWise Automate](https://www.capterra.com/compare/142789-181954/ConnectWise-Automate-vs-Iru)[Pulseway vs ConnectWise Automate](https://www.capterra.com/compare/141792-142789/Pulseway-vs-ConnectWise-Automate)[PDQ Deploy & Inventory vs ConnectWise Automate](https://www.capterra.com/compare/142789-174535/ConnectWise-Automate-vs-PDQ-Deploy)[Action1 vs ConnectWise Automate](https://www.capterra.com/compare/142789-180609/ConnectWise-Automate-vs-Action1-RMM)[JIRA Service Management vs ConnectWise Automate](https://www.capterra.com/compare/142789-227102/ConnectWise-Automate-vs-JIRA-Service-Management)[Atera vs ConnectWise Automate](https://www.capterra.com/compare/142789-144309/ConnectWise-Automate-vs-Atera) [NinjaOne vs ConnectWise Automate](https://www.capterra.com/compare/142789-184229/ConnectWise-Automate-vs-NinjaOne)[SysAid vs ConnectWise Automate](https://www.capterra.com/compare/107225-142789/SysAid-vs-ConnectWise-Automate)[Freshservice vs ConnectWise Automate](https://www.capterra.com/compare/132997-142789/Freshservice-vs-ConnectWise-Automate)[JumpCloud Directory Platform vs ConnectWise Automate](https://www.capterra.com/compare/142789-175092/ConnectWise-Automate-vs-JumpCloud-DaaS)[N-central vs ConnectWise Automate](https://www.capterra.com/compare/13803-142789/N-central-vs-ConnectWise-Automate)[baramundi Management Suite vs ConnectWise Automate](https://www.capterra.com/compare/142789-177946/ConnectWise-Automate-vs-baramundi-Management-Suite)[Kaseya VSA vs ConnectWise Automate](https://www.capterra.com/compare/100303-142789/Kaseya-VSA-vs-ConnectWise-Automate)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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