# Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

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Timely

4.7 (711)

[View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Timely

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

RG

Ritu G

ScientistBiotechnology, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“Timely is one of the best softwares for automated time tracking which enhances the productivity.“

April 29, 2025

MG

Monica G

OwnerApparel & Fashion, Self-employedUsed the software for: I used a free trial.

“What i really dislike about Timely is that the booking software was very disappointing because, when i tried to book my salon appointment it just wouldn't work correctly.“

June 1, 2025

RG

Ritu G

ScientistBiotechnology, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“I personally like the automated time tracking in Timely which is AI based by learning the habits.“

April 29, 2025

PL

Paul Cedric L

Automation EngineerIndustrial Automation, 11 - 50 employeesUsed the software for: I used a free trial.

“Sometimes loading problem or it is just the network error.“

June 9, 2024

SM

Salina M

DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“Has all the functionality needed to successfully run appointment scheduling and many key business tools as well.“

February 25, 2025

Rebecca G

Massage therapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“I am loosing out on money and bookings because of this.“

August 7, 2024

Juan B

CEOComputer Software, 2 - 10 employeesUsed the software for: I used a free trial.

“With its beautiful customizable calendar, I am able to manage and schedule my clients' appointments quickly and efficiently.“

July 10, 2023

AV

Aneta V

Law ClerkLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“It would freeze a lot, had issues linking it to my phone calendar, reminders would not pop up“

June 28, 2023

## Showing most helpful reviews

Showing 1-25 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Shrina K.  
Clinic owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great CRM system for salons"

August 13, 2023

5.0

Pros

It’s easy to use and the clients really like it. Lots of functions are automated

Cons

It’s missing some good features that could make it really great and much easier for the business and clients.

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Switched from

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Timely had electronic client consent forms

Review Source

BW

Bonita W.  
Owner/Lash & Brow Stylist  
Consumer Services  
Used the software for: 2+ years

### "I love Timely"

August 14, 2023

5.0

10/10 love every step I've taking with timely.

Pros

Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)

Cons

I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

Reason for choosing Timely

I chose timely before looking at these other products but I had been given high recommendations to use timely and loved the client side of timely

Switched from

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

fresh had (somewhat) hidden fees that I didnt appreciate and the overall feel of the platform just wasn't as professional as I wanted for my business.

Review Source

RW

Ray W.  
Owner/Operator  
Consumer Services  
Used the software for: 1-2 years

### "I don't even know where to start!"

September 1, 2017

3.0

It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Pros

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Cons

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Review Source

MM

Monique M.  
Beauty Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Beauty Owners review of Timely "

August 4, 2023

5.0

Pros

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Cons

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Alternatives considered

[Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Timely

It was honestly just the better option all round

Review Source

IP

Iliyan P.  
Manager  
Legal Services  
Used the software for: I used a free trial

### "A powerful and very useful time tracking tool "

August 8, 2023

4.0

For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition!

Pros

It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used

Cons

I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.

Switched from

[OneAdvanced Legal](https://www.capterra.com/p/227430/ALB/)[Clockify](https://www.capterra.com/p/169607/Clockify/)

To try a new time-tracking system. I have used many more in the past. I always tend to test new time-management tools.

Review Source

SY

Stephanie Y.  
Managing director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Suits all of our business needs."

August 9, 2023

5.0

Overall timely hasn’t failed my business or my clients in the last 4 years of using it.

Pros

We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need.

Cons

Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

At the time square didn’t have a booking system & the features of timely were better for my salon.

Review Source

IW

Isabel W.  
Beautician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Perfect System for a single user "

August 4, 2023

5.0

Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%.

Pros

Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.

Cons

I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!

Switched from

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Didn’t find it very easy to use, wanted something with lower fees for online payments, didn’t really love the look of it.

Review Source

NS

Natasha S.  
Spa Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Timely Software reviewed by a Software Extremist"

May 27, 2021

5.0

Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us. Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Pros

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Cons

Needs a strong set of reporting filters added to enable segmented marketing.

Alternatives considered

[Hairware](https://www.capterra.com/p/160461/Hairware/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing Timely

I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year.

Review Source

Response from Timely

August 16, 2021

Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x

MM

Melissa M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software for salon users "

August 14, 2023

5.0

Great experience

Pros

Everything is online. Can manage my business well from home and easy for team to use

Cons

Very expensive and price has gone up significantly since I started using it in 2015

Review Source

SC

Sophie C.  
Beauty / laser therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love timely - fantastic booking system "

August 14, 2023

5.0

Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Pros

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Cons

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Reason for choosing Timely

Better for the business price wise and more functions

Review Source

AC

Ashley C.  
Commercial Advisor  
Oil & Energy  
Used the software for: 2+ years

### "Functional Appointment Scheduling Tool with Intuitive Calendar View"

January 10, 2025

4.0

Pros

Functional and remembered my data so I could quickly and easily re-book appointments

Cons

Log-in regularly required a text message code, and I sometimes didn't have my phone near me, so this was an inconvenience

Review Source

DP

Darlene P.  
Senior Accountant  
Accounting  
Used the software for: 6-12 months

### "Efficient and Reliable: A Timely Review"

March 28, 2024

5.0

Pros

Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.

Cons

At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience

Review Source

SS

Sumeet S.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Timely"

April 10, 2022

5.0

Excellent product and features that are at a very reasonable price. The software offers more features that we don't utilize just yet, but may in the near future.

Pros

Integration with our current process and systems was easy. It actually made it more efficient. It is user-friendly and employees/clients find it to be "high-tech"

Cons

Sometimes the software lags (rarely) and requires us to stop and refresh/restart the program. The cost is reasonable but we wish it was slightly cheaper.

Alternatives considered

[Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Timetastic](https://www.capterra.com/p/146655/Timetastic/)

Review Source

LL

Lorraine L.  
Hairdresser  
Hospitality  
Used the software for: 2+ years

### "L’Reigns Hair Salon"

August 4, 2023

5.0

Pros

I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out

Cons

I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level

Review Source

JU

Joslyne U.  
Cosmetic Tattooist  
Cosmetics  
Used the software for: 2+ years

### "A solid 12/10"

August 4, 2023

5.0

Mostly time management! Its also very easy to add to your website and allows clients to book their own appointments, all my clients have mentioned its very user friendly as well!

Pros

I use to write down all my bookings in a big day planner, going back and fourth with clients to communicate a suitable time... this was VERY time consuming. A friend mentioned she used Timely for her business and I was very keen to try something new. Im extremely happy I switched to Timely as its honestly saved me sooo many hours and admin each week! It just makes sense!

Cons

Im happy with everything Timely has to offer, I havent had any issues with it!

Review Source

KM

Kelly M.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review "

August 8, 2023

5.0

Overall experience is good, it doesn’t seem to lag or not function semi often.

Pros

The integration is easy, customer service is great

Cons

It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc

Alternatives considered

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)[Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/)

Reason for choosing Timely

Ease of use

Review Source

MN

Monika N.  
Sales Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "Excellent product"

September 12, 2023

5.0

Pros

Very easy product for scheduling your meetings etc.....very easy to navigate

Cons

Software update happens quite often which leads you to learn again about new features.

Review Source

PB

Pos B.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Changed from MINDBODY to TIMELY"

November 30, 2017

5.0

Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

Pros

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future!

Cons

Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

Review Source

TW

Tammy W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Timely "

August 4, 2023

5.0

Love it

Pros

East to use for not myself and my clients

Cons

Expensive, I use basic functions and use it daily but I would think a cheaper plan might be helpful

Review Source

LI

Lauren I.  
Director  
  
Used the software for:

### "Streamlined our business and saves time!"

April 9, 2015

5.0

We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted not only to support local business, but also needed a system that would allow online booking for clients, and send text and email reminders to our clients. Timely is around $20 cheaper per month for the subscription, and the text reminders are extremely cost effective. As the text is automated, clients are less likely to reschedule because they have to pick up the phone to do so, rather than just texting a person back. Our 'no-show' rate has dropped to about 1% (from 5-10%). We run a photography studio, so Timely wasn't exactly built for our style of business (multiple locations on certain days with certain staff), but a few phone calls with the help desk, and a few hours of playing around with the system, we worked out how to make Timely work for us. I wish we had switched sooner! The ability for clients to book online is INVALUABLE. I know I always remember to book things at 11pm at night when i'm lying in bed, and i know our clients do too! No more emailing dates and times back and forth, clients saying 'let me check with my partner' and by the time they email back, the time is no longer available and we are back at square one. We also have comments from clients who say how convenient it is that we have online booking, it makes look efficient and professional which is great for business. The only con (which turned into a Pro) is that we had to integrate MailChimp into our business, as WorkEtc had a mail service inside it, however the Timely Team were extremely helpful in helping us set our tags on our current database, and help us import our database, so there was a smooth transition from one system to Timely. (Which is saying something, have you ever tried switching internet providers? Awful!) I feel we also get a better response, as the MailChimp emails are much more attractive, and the trackability of the emails was extremely helpful. Thanks Timely for saving us time and money, you are definitely a bill that i enjoy paying, and you earn every last cent! PS - If you are thinking of using Timely, but think you don't have time to change systems, you don't have time NOT to change. Seriously, once you see how much time you save, and how many more bookings you'll get without even having to speak to anyone, you'll be like us, wondering why you didn't change sooner.

Review Source

Response from Timely

April 9, 2015

Hi Lauren! Thank you for taking the time to share your experience with us. We greatly appreciate your thorough review and love having you in the Timely family :-)

JRL

Jon Ryan L.  
Technical Recruiter  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Timely provides outstanding time tracker."

November 26, 2022

5.0

Excellent time tracker. This well help your business growth.

Pros

Appointment settings in this software is far more the best I’ve ever experienced.

Cons

There are no missing features in this software.

Review Source

AA

Anjuli A.  
Skin therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use "

August 14, 2023

5.0

Pros

Very easy to use! I love all the customisations you can do and the customer service is very responsive.

Cons

I do find the pricing is a little expensive, especially for a solo operator of a small business.

Review Source

PJ

Priyanshu J.  
Manager  
Computer Software  
Used the software for: Less than 6 months

### ""Timely - An In-Depth Review of the Time Tracking and Scheduling Software""

February 4, 2023

4.0

Timely is a solid time tracking and scheduling software that can be helpful for businesses and individuals looking to manage their time more effectively. However, it may not be the best choice for users who need more advanced reporting options or a wider range of integrations.

Pros

The software has a clean and intuitive interface that makes it easy for users to navigate and use.It automatically tracks the time users spend on various tasks, which helps to accurately capture billable hours.The software generates invoices based on the time tracked, which helps to streamline the invoicing process.It has a built-in scheduling feature that allows users to schedule appointments, meetings, and other events.

Cons

It only integrates with a few third-party tools and services, which may limit its usefulness for some users.The software is relatively expensive compared to some other time-tracking and scheduling tools on the market.While Timely provides some basic reporting features, it doesn't offer as many advanced reporting options as some other tools.

Review Source

JS

Jennily S.  
Full Specialist  
Cosmetics  
Used the software for: 6-12 months

### "EASY SOFTWARE FOR BEGINNERS"

October 29, 2020

5.0

Pros

The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half.

Cons

I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on.

Review Source

Response from Timely

November 9, 2020

Hi Jennily, Thanks for your review! So pleased to hear you're loving Timely, and those are some great ideas too! As you know we're always looking for ways to make software even better, I'll pass along your suggestions to our product team :)

VR

Verified Reviewer  
Lead Health Coach  
  
Used the software for: 2+ years

### "My daily must have "

November 1, 2017

5.0

My go to calendar. Could not live with out it

Pros

Its easy to add appointments from any device. The recurring feature is wonderful to recur appointments. I love that this ties with vend to take payments

Cons

That you have to open up the customer to see the notes. Would love to click on their name and view the notes on a client

Review Source

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