# Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142741/Booksy/reviews --- Booksy Biz 4.4 (479) [View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Booksy Biz Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews EC Emely C CosmetilogyConsumer Services, Self-employedUsed the software for: Less than 6 months. “It has supported the growth of my business by making scheduling more efficient and professional, and my clients appreciate how simple it is to book appointments.“ November 4, 2025 DA David A Licensed BarberApparel & Fashion, Self-employedUsed the software for: 1-2 years. “Overall no issues except for an update that was done that every client who paid with card on file was set to autopay in which they never set and I lost some money on tips because of it.“ November 4, 2025 SB ShaQuila B Salon OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “What I liked most about Booksy Biz is clients can book at ANYTIME, even 3am, without having to reach out to me, and the notifications will update me so I'll have the option to be able confirm or reschedule in advance.“ June 29, 2025 Shawna S Head of MarketingRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I spent more time troubleshooting issues, re-entering details, and hunting for settings than actually using it to manage bookings.“ December 15, 2025 KD Kris D BarberCosmetics, Self-employedUsed the software for: 1-2 years. “I can take payments, communicate with clients adjust my hours all with ease and quickly and concisely.“ November 4, 2025 JS Jekairea S CosmetologistCosmetics, Self-employedUsed the software for: Less than 6 months. “It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route.“ October 23, 2025 DA David A Licensed BarberApparel & Fashion, Self-employedUsed the software for: 1-2 years. “I don’t need to constantly answer phone calls or do heavy marketing the open network on the client app helps bring people to me.“ November 4, 2025 KG Kristen G Spray tan artistConsumer Services, 2 - 10 employeesUsed the software for: I used a free trial. “Clients have to download the app to book their appointments and sometimes that is not desirable as the client“ January 18, 2026 ## Showing most helpful reviews Showing 1-25 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris H. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Convenient App" December 11, 2018 4.0 I love the way that there is constant development, and improvement since i first joined 2 years ago. The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions. Pros The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive. Cons Nothing really, as I said there are so many things still to come and to add, which is extremely exciting. Review Source MW Mitzi W. Hair stylist Health, Wellness and Fitness Used the software for: 1-2 years ### "Back to business " October 24, 2025 5.0 My experience with booksy has been positive. I have encouraged a few stylist to try it out. The possibilities are endless. Pros The reason i chose booksy above all the rest of online booking site is because of how easy it is to manage and customize. Cons That it doesn’t have a bio page where you can introduce yourself to clients. Also customize time slots for different clients some clients take longer then other so i would like to be able to change the amount of time. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Booksy Biz Because it was easier to manage. Acuity’s has the bio features i like where you can customize the look of the page. Review Source JS Jekairea S. Cosmetologist Cosmetics Used the software for: Less than 6 months ### "Would recommend for beginners " October 23, 2025 3.0 I’d rate it a 3/5 because I’ve had a wonderful experience overall just a few things that I don’t agree with; no flexibility in confirmation message, referral links lead to mandatary app download, booksy boost disputes. Pros I like the easy navigation for providers. It’s very simple to add necessary information and pricing. The varies options for styles help with versatile stylist that offer many different services. Cons I would advise changing the need to download the app via our referral links. It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route. I’d advise the confirmation methods that clients receive. They should receive a customized text or email that allows providers to add more information ( parking or directions help) Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) I was banned due to no show while in jail Review Source SS Shanice S. Esthetics Cosmetics Used the software for: 6-12 months ### "Perfect book inside for new entrepreneurs" October 25, 2025 5.0 Love it best book site that I have used so far since I have been an entrepreneur entrepreneur, I give it a 10 out of 10. Pros I love the feature of the app. you can customize your services deposits as you want. It helps me with scheduling an appointment management for my clients. It also helps me send out reminders or notifications when I’m having a happy hour or have something special for the holiday holidays. For the value of the money, I value Booksy in the security that has given me and also the learning curve it has provided for me. Cons The thing I like the least about bookie is that well honestly, I don’t have any kinds about books now that the app has been updated. Everything is working officially as it should. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Booksy Biz Ease with using booking site customer service response quickly Review Source JM Jackie M. Hairstylist Cosmetics Used the software for: Less than 6 months ### "Easy and helpful " October 24, 2025 5.0 My overall experience with Booksy Biz has been great. It’s very easy to use and makes managing appointments stress-free for both me and my clients. I love that everything is in one place — booking, rescheduling, payments, and reminders. The app helps my business stay organized and saves me time each week. It’s user-friendly, even for clients who aren’t very tech-savvy, and the pricing is fair compared to other booking platforms I’ve tried. Overall, Booksy Biz has made running my business smoother and more professional. Pros I like that it’s super easy for both clients and me to use. Booking, rescheduling, and managing appointments are very simple, and everything stays organized in one place. I also like how professional it looks for clients and how convenient it is to communicate and confirm appointments through the app. Great features and very secure for my clients and I. Cons The calendar can be a little confusing to navigate at times, especially when adjusting availability or moving appointments around. It would be nice if the layout was more user-friendly and flexible when updating schedules. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because they are expensive, you offer a better credit card fee. Review Source RM Russ M. Barber Hospitality Used the software for: 1-2 years ### "Bragging on Bookst" October 24, 2025 5.0 I am enjoying the app as far as the promotion for my business. I am also a fan of the no show policy that can be implemented through the app Pros I like how Booksy made my profile accessible to first time clients .This app has helped me grow my business exponentially. Cons I would say that the navigation of the app has been the most difficult area. I had trouble getting my Facebook linked to it Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Booksy Biz Because of the people that I work with that suggested Booksy. Review Source JM Jose M. Barber Individual & Family Services Used the software for: Less than 6 months ### "Things I like and don’t like about booksy" October 23, 2025 5.0 Overall, I like it a lot just a notifications I do with other booking applications. That’s like the only thing I don’t like about boosy Pros Scheduling and appointment management and the features and the marketing they have is great and it shows you how good you’re doing week two week on your sales Cons It doesn’t give you notifications instantly or text message like other booking apps do I would really like to get a text message or email instantly when a client has booked with me Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Because Booksy had a lot more social media marketing strategies and had a lot more features I liked and the others didn’t Review Source KT Kyrk T. Owner Information Technology and Services Used the software for: Less than 6 months ### "simply the best" October 23, 2025 5.0 I love all the options and how many people uses the platform. The fact that so many people is on the app helps to promote who you are and your gift. Pros The Boost program really works and the email blast to keep engagement with clients are intuitive. I also like how the profile set up is and how you can share a space with other team members of your shop or location. Cons the payment process is too many steps. There needs to be a way where customers come in and on their end initiate the payment so that way there’s no conversation on if they will be using the app to pay. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Reason for choosing Booksy Biz The day I signed up to try it I started receiving referrals Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) I needed more referrals and in app promotion Review Source DM Destany M. Salon owner Apparel & Fashion Used the software for: 1-2 years ### "Best booking app " October 23, 2025 5.0 Very convenient and very friendly for beginners that’s new to booksy easy to navigate for my older and younger clients Pros I love all the services that booksy offers from easy booking to multiple payment options my clients love that they get appointment reminders! Also I love the security of know my clients information is safe. Cons One con that I have is the monthly fee and on top of the fee that comes out when someone books online ! Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) They went out of business and gave us a few months to find a new platform Review Source CJ Crystal J. Salon Cosmetics Used the software for: 1-2 years ### "Booksy for the win!" October 23, 2025 4.0 It’s been an interesting experience that I have loved so far. I have use the boost service and it’s been working well. Pros The visibility. I like how smooth things run and easy the booking is. I have had a few issues with issues in the beginning but it all worked out . Cons Refund process. Seems to be a little slow to process. Like it make a take a some time to get the customer a refund. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Booksy Biz Glossy genius or acuity are the only other options I was considering. Review Source TQ Taylor Q. Master Barber Cosmetics Used the software for: Less than 6 months ### "From a real barber" October 24, 2025 5.0 I have had such a great experience with Booksy. I’d definitely recommend it to any of my fellow barbers/beauty industry friend. Pros I like the ease of booking in general. Especial the “book again” option. My clients love it way more than any other site I’ve used. Cons I wish you could see your schedule in a “week view” instead of just daily. I’m not sure why but it gets me a sense of ease. I think that’s the only thing I’d change. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I had TOOOOOOO many issues with Vagaro. It was instantly telling my clients I wasn’t available for weeks out. Review Source HM Heather M. Hair Stulist Business Supplies and Equipment Used the software for: Less than 6 months ### "Great service for the value " October 24, 2025 5.0 Loving all the features, including Booksy reminders for appts and messaging clients after their appt to leave a review Pros Booksy Biz is very user friendly and the features you receive for the value are better and cheaper than other booking services I have used. Cons There is not anything I’ve experienced using Booksy biz that I’ve found that I have a complaint about yet. I’m loving the service Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was struggling with switching my website and found Booksy to receive more features for a lesser dollar amount Review Source FL Frederica L. Massage therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Need more business " November 4, 2025 3.0 I love the platform in allowing Clients to schedule and pay on line. I wish i was able to showcase Booksy on my Facebook page without having a Facebook business account. Pros I like that clients can pre pay before so I am protected with my time and scheduling. I love that clients can leave a review. Cons I thought I would be getting a new client at least very other week. Wanted more advertising from Booksy. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Booksy Biz It was Cost less, I can manage my appointments Review Source BS Brian S. Barber Cosmetics Used the software for: 1-2 years ### "Booksy Review" October 23, 2025 4.0 Overall, I use booksy on a daily basis and it’s been good for my business. Nothing else I have to say since this is the only app I use Pros Customization options, features, scheduling and appointment management are what I like about the booksy app Cons Value for money, and reminder notifications. Value for the money a month is okay compared to other apps that doesn’t charge. I personally don’t get why would get charged for a boost client either, because sometimes I give my booksy link for people and I just don’t like the fact i’m getting charged when they first book me, compared to where I can just put them in myself, and the notification sometimes or doesn’t show up for me when I get a new booking. So I constantly have to check within the app or my email Review Source CD Chastity D. Loctician Consumer Services Used the software for: 2+ years ### "Reclaiming my time" October 23, 2025 5.0 This has helped my love so much. No more manually booking appointments & back and forth phone conversations and texts. This is the best decision I made to reclaim time for me & my clients. Pros The scheduling and appointment management has streamlined my bookings and given me back my personal time. Cons I would say the customization options could use a little more. Some of my services have custom prices after consultations. I can't identify that price to secure the accurate deposits at booking. Review Source EH Ethan H. Barber Accounting Used the software for: 1-2 years ### "Let’s get some understanding " November 4, 2025 5.0 It’s a great company to build clientele but you have to realize you compete with a lot of other barbers in the area. Pros I like the opportunity it creates to get new potential clients. And helps with my schedule my day is organized Cons I’m not fun on the boost program because everyone in my area is boosted and it’s not any advantage of having the boost program. When I first signed up I had someone who call and make sure everything is going great. Now it’s no one check on me or if I’m having issues Review Source VB Venus B. Nail artist Cosmetics Used the software for: 1-2 years ### "It’s great!" October 23, 2025 5.0 Everything is great, to having my clients book, using their credit card, having blast emails or texts and there’s no confusion on their appointment date Pros Having the app be reliable for my clients and myself. I also enjoy the community aspect where there was a competition that was held for nails in st. Pete Florida and a gala that’s coming up. Cons I honestly have Nothing at the moment about what can be improved or what I liked least of the Booksy app. Review Source MU Meth U. Barber Consumer Goods Used the software for: 6-12 months ### "Bookie is the future a booking" October 2, 2025 5.0 I ditched the classic website and save so much money and hop on to Bookie and as a game changer so easy so convenient perfect for the new world. Pros Easy to tweak any details about online booking with simplicity. Easy to adjust the schedule and take last-minute vacation breaks whenever needed. clients love it so easy to navigate Cons Honestly, I haven’t thought anything yet. Pretty fair price for the fee, but maybe it could be lower down just a tad bit . So far so good. Keep it up. Great job! Review Source AF Avonti F. Hairstylist Apparel & Fashion Used the software for: 2+ years ### "A Great Booking Site! " October 2, 2025 5.0 Overall, my experience has been great—Booksy keeps me organized, professional, and stress-free. Thank you Pros I love how Booksy keeps my schedule organized, lets clients book 24/7, and makes my life easier. Thank you . Cons The only thing I don’t like is the extra client booking fee, it sometimes discourages new clients. Thank you Review Source DH Darius H. Barber Health, Wellness and Fitness Used the software for: 6-12 months ### "decent app" November 4, 2025 2.0 Overall its been a good tool to plan and keep structure to my business but overall it hasnt helped grow my business at all Pros Works really well as an organizational tool with a good layout design and an easy to use interface. Cons Honestly the app is pretty decent but the one thing i dont like is all the “marketing” and “boost” ads, because when you take the time to try to use them and give them a chance they provide no results in getting you new clients, for example ive had my account boosted for 2 weeks and did everything booksy asked, as a result i havent booked any new clients, not one. Review Source LG Lupe G. Barbershop Cosmetics Used the software for: 1-2 years ### "Booksy is just the best " October 2, 2025 5.0 I love Booksy. Keeps my schedule organized. I don’t have to worry about writing them down. I love that Pros I like that I don’t have to answer to text msgs . I also like the deposit up front. People can book their appointments at anytime. Cons So far I have no problem. I recommend this app. Keeps you organized. People can read all the reviews that are verified by Booksy. No fake reviews Review Source JY Jasmine Y. Barbershop Hospitality Used the software for: 6-12 months ### "Pretty good " October 23, 2025 4.0 I am able to built some clientale. Some elderly doesn't want to deal with app because technical issues. Pros It's linked to a business so when people try to make an appointment not difficult to make an appointment. Cons It's linked business with under one account. Some people doesn't want to running business with under same account. Review Source TH Tahsha H. Owner Consumer Services Used the software for: I used a free trial ### "So Glad to I joined" October 7, 2025 5.0 It has been great, I’m happy with the app. I like all of the options I have to market myself and build up my business. Pros I really appreciate the help & the assistance I’ve received when joining this app. I like professional. Cons Nothing , I have not come across any issues with Booksy. Everything is set up for perfect for my clients needs. Review Source JG John G. Barber Consumer Services Used the software for: Less than 6 months ### "Great product, small invoicing pain, big experience overall" October 2, 2025 4.0 Overall great experience, and compared to the competition, this seems to be working for our little shop. Pros Love the fully integrated app and platform for business owners and customers alike; the Boost feature is great for attracting new clients to your business, albeit a little pricey. Cons The invoicing has a lot to be desired, hence the 4/5 stars. Instead of a consolidated bill at the end of the month, there is constant charges for small fees and microtransactions that are not very well understood. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) CC processing fees were getting expensive Review Source OO Onix O. Barber Apparel & Fashion Used the software for: 6-12 months ### "The best app evere" October 23, 2025 5.0 My experience is super good since I started giving it, it has helped me grow as a professional and I am always busy every day. Pros App is perfect management my time and also the time of my client easy to use and save you time and you can make more profit Cons I don't find anything wrong with the application, it's super easy to use. Now you can make a lot of profit in your business. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.