# Reward Gateway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Reward Gateway the right Employee Recognition solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142701/SmartHub/reviews --- Reward Gateway 4.5 (350) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Reviews of Reward Gateway Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “It is a helpful platform for employee recognition, perks, and engagement, and it gives people an easy way to access benefits in one place. While there are some areas that could be more streamlined and some rewards could feel more useful, it still adds value and helps create a more positive employee experience.“ April 3, 2026 AM Antoine M Marketing advisorBanking, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes adoption depends on communication inside company. If employees are not informed well, they may not use all benefits.“ May 1, 2026 Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “I like that it gives employees a central place for rewards, discounts, and recognition, which can help people feel appreciated.“ April 3, 2026 Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “Depending on what is available, the platform can sometimes feel a little limited or repetitive.“ April 3, 2026 KH Kumar H Account executiveInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “It’s helpful platform for improving employee engagement and recognition and it does what it promises“ March 20, 2026 MF Mitch F HR Business PartnerRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “One downside of Reward Gateway was the occasional difficulty in navigating certain features, like setting up specific rewards or customisations, which could take more time than expected.“ November 16, 2024 Aeryn B Artificial Intelligence Engineer VR-ARComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It allows our employees to choose from a variety of rewards, such as gift cards, days off, or store discounts.“ January 13, 2025 LC Lucy C HRBPNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “The system can sometimes feel a bit clunky and not always user-friendly.“ March 10, 2026 ## Showing most helpful reviews Showing 1-25 of 350 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sarad T. DIGITAL MARKETING EXPERT Information Technology and Services Used the software for: 6-12 months ### "engagement and reward for employee" October 13, 2024 5.0 experience with Reward Gateway tends to be positive, particularly in terms of enhancing employee engagement and promoting a culture of recognition. Pros The thing i like is how Reward Gateway enhances employee engagement and creates a culture of recognition, leading to higher morale, improved retention rates, and a more positive workplace environment. Cons it has a limited customization option avialable. Review Source DB Dean B. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product and company " October 14, 2019 5.0 Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company. Pros An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools Cons Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on. Alternatives considered [Perkbox](https://www.capterra.com/p/181709/Perkbox/) Reason for choosing Reward Gateway I chose Reward Gateway due to a few factors over perk box: 1. Customer Service and sales process was very good 2. Perkbox offered perks that didn’t seem transparent offering something for free which signs you up for a subscription. I didn’t want to mislead my staff with any product we offered. Review Source JM John M. Associate Director, People Systems & Operations Biotechnology Used the software for: 6-12 months ### "GRAIL's Review" November 28, 2022 3.0 Visually appealing, simple to use for employees. Terrible from an admin user POV if integrating with an HRIS- no rules engine means we have to manually script all the rules into our CSV file before loading into Rewards Gateway. Not being able to "skip" levels or "send back" awards during the approval process is hugely limiting and creates a bad user experience on approvals. Pros Easy to use from an employee perspective Cons No rules engine for approval process: No way for the system to skip approvers if they've already approved earlier in the cycle (example, Manager may also be the budget owner or HRBP. End of approving twice for the same person). No rules engine for approval process: No way for system to recognize and skip a person approving as themselves. No rules engine for approval process: Cannot use management chain or any other rule for assigning approvers at different approval levels. (Have to script this into the SFTP file and manually maintain). i.e. level 1 approver: use nominees line manager. Or approver 2: route approval to nominee's HR Partner. Or line 3: all people in department x, route to x for approval. For direct cash awards that are paid outside of the platform (i.e. what GUILD calls non-monetary awards), there's no way to edit the suggested amount or "Send Back" the step to prior step. Means if an amount changes through the approval process, we have to cancel the award, ask the Nominator to resubmit, then go through the entire approval process again. Clients have very limited configuration options available compared to what GUILD support can do. Means we need to submit a ticket for basic set-up. Example: we'd like to limit the number of nominations a person can receive (example 1 per month) to help avoid duplicate awards for the same body of work. This is possible on the platform, but only GUILD admins can set it up. Pictures are not diverse (4 white males) Review Source Response from Edenred January 5, 2023 Hello John, Thanks you for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Please let us know if there's anything else we can do to improve your program. I would love to connect with you directly to hear your feedback and talk about how we can improve the admin experience! Looking forward to hearing back from you soon. Sharon Fagan Director of Client Success KH Kumar H. Account executive Information Technology and Services Used the software for: I used a free trial ### "Easy to use platform with useful benefits " March 20, 2026 5.0 My experience with reward gateway has been positive. It’s helpful platform for improving employee engagement and recognition and it does what it promises Pros I like how easy platform is to use and how everything is in one olace. The discounts and rewards are actually useful, and it’s nice to have something that makes employees feel appreciated. It’s a good tool for boosting engagement without too much effort Cons Sometimes the platform can feel a bit confusing to navigate,especially when looking for specific features. Also i think there could be more options for customization and a wider variety of rewards Review Source SC Stefany C. VP, HR Banking Used the software for: 6-12 months ### "Amazing product for engagement" April 7, 2020 5.0 I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product. Pros Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus Cons There is NOTHING I dislike about this product,super happy with it. Alternatives considered [TINYpulse](https://www.capterra.com/p/145642/TINYpulse/) Reason for choosing Reward Gateway Best product and service for the money. Far exceeded expectations. Review Source LS Laura S. Benefits Manager Financial Services Used the software for: 1-2 years ### "Great discounts, great company that feels like family" June 19, 2025 5.0 Pros Brilliant discounts available to employees plus add on services like R&R. The merger with Edenred made sense as they were direct competitors and together they offer a brilliant solution. The customer service is brilliant as well, for employees and also for HR. Cons The cost is more than other companies, but the discounts and services are better overall and I would still recommend them. Review Source MF Mitch F. HR Business Partner Retail Used the software for: 2+ years ### "Simple and Impactful Employee Recognition" November 16, 2024 5.0 Reward Gateway was an effective platform for improving employee engagement. It made recognizing efforts simple and meaningful, even though some features could be a bit more user-friendly. Pros I appreciated how easy it made recognising and rewarding colleagues. The platform offered a straightforward way to celebrate achievements and give people vouchers to spend at retailers of their choice. It was also easy to import colleague data and you’d get reminders for your colleagues birthdays or work anniversaries. Cons One downside of Reward Gateway was the occasional difficulty in navigating certain features, like setting up specific rewards or customisations, which could take more time than expected. Review Source Maria K. Marketing student Retail Used the software for: 1-2 years ### "Rewards for recognition" September 25, 2024 5.0 It improves communication between boss and employee taking into account opinions, its system of rewards and discounts makes me feel valued Pros Having rewards that are valued for my performance makes me feel motivated to continue being a good employee and highlight my virtues, each reward earned is knowing that I am doing things well within the company. I also like it because it is where the company strives for the well-being of employees and also listens to us through the surveys they carry out Cons I have always liked the organization and compliance, there is nothing wrong with this application Review Source Waqas A. Lead Engineer Automotive Used the software for: 1-2 years ### "Absolutely disgusting for being company recognised " June 21, 2024 1.0 I’ve been chasing for a refund for the instant voucher which was falsely advertised and only when you pay for it, informs you that you can not use online. I bought this specifically for buying a window which isn’t sold in the store therefore had to use my bank card to make this transaction. I have been going back and forth and spoke to screwfix who have no problem to refund and sent me that in writing yet been chasing this useless and horrendous rewards site customer service with 2 high priority complaints and still no response for over 10 days which I’m out of pocket for the voucher I didn’t use or have any intention of using. Pros NONE What so ever, they will be rubbish at customer service and will never give your money back Cons everything about this company, this is just being run by cowboys hiring customer service advicers and managers who will ignore you Review Source Catrin L. Head of Global Engagement and Internal Communications Human Resources Used the software for: 6-12 months ### "Building our global connection and RG employee community with Movespring" April 13, 2022 5.0 It’s my job to engage our employees and look after their wellbeing. To help with creating a impactful strategy, each year we conduct a Wellbeing Survey focused on the physical, financial and mental wellbeing of our employees. I can the trend out the results to decide what’s going to be most important to our employees and motivate them towards more positive well-being activities. It came as no surprise, that this year, with us switching to being a global and fully hybrid, flexible work culture our employees were craving connection and community. We have 600 employees globally and finding a way that they can connect, motivate and challenge each other was made easy with MoveSpring. The app has been a fantastic addition to our Engagement tool kit and the Wellbeing team made my life so easy with pre-designed challenges and lots of help with conversation starters for group chats and advice for how to boost usage. But best of all, our employees have loved it. We’ve seen so much sharing in the chat, lots of top steppers, we’ve had a book challenge, a fitness bootcamp, fundraisers and a step-a-thon. I’m really pleased to have this tool to add a whole new dynamic to engagement and how employees can experience wellbeing and their benefits at work. Pros Customer Service UX Challenge content Customisation Communication from the Movespring team Cons Our employees would like to share video messages in the chat. Would love to integrate the Leaderboards with our digital signage in office. Review Source LW Laura W. People Coordinator Construction Used the software for: 2+ years ### "What's not to like?" October 2, 2024 4.0 Overall Reward Gateway is great, truly does what it says on the tin, it is a gateway to all types of rewards, mental health, wellbeing as well as financial rewards, whilst also offering to go above and beyond with things like cycle to work schemes and fertility help. Pros The offers are always changing which means you can get some really good deals on different shops at different times, also like the multiple aspects, that it isn't just discounts but wellbeing and recipes too. Cons Unfortunately the think I like the least is the app as sometimes it is very glitchy and doesn't work, or continually signs you out. Review Source RK Reena K. Software Engineer Telecommunications Used the software for: I used a free trial ### "Boosting Employee Engagement with Reward Gateway" March 1, 2025 4.0 It helps in boosting the morale and increase employee motivation through recognition and rewards. Pros A powerful tool for enhancing the company culture overall by providing a platform to recognise the contribution of employees towards their work. Cons It could be a bit pricy for the smaller businesses and also the user interface could seem a bit tricky to use initially. Review Source NL Nele L. Proposal Coordinator Design Used the software for: 1-2 years ### "Gateway Review" November 22, 2022 4.0 Overall, it is a fine product that has allowed us to make advancements in our communication with teams across the southeast, but we wish that the product would be consistent! We never know if we'll run into a software problem when attempting to do something, and that is very frustrating since we will likely get no help from the success team or support team. Pros We utilize the newsfeed and employee recognition features daily, and they function very well. We also utilize the platform as an internal website of sorts to share company communications, celebrate culture, etc. The smarthub building features are great, but we would like to see more design options (changing the color of things such as the horrible green default of the button features). Cons The customer service has been very unsatisfactory, and the video features are constantly broken. We're never able to get a straight answer on why the latter is the case either. Most of the time, however, the customer service team makes it the user's fault without proposing actionable solutions. We upload a video from our \[SENSITIVE CONTENT\] every week, and it is a very common issue for the video to get stuck in processing or for there to just be no response from the video uploader at all. Again, we've brought this to the team over a dozen different times over our usage of the platform and have never gotten a satisfactory answer on why their product is faulty almost half the time. This is by far the greatest aggravation.Similarly, as said, we'd love more freedom in design and stylistic choices (colors, etc.).Also, the reporting features feature lifetime data-- this is super unhelpful considering that the data is based on people who are no longer with our firm and haven't been since shortly after launch. The data however still works off of those numbers, and there's no way to alter without losing other data in the process. We've brought this up numerous times and have never gotten a satisfactory answer from customer support. Review Source AF Alyssa F. Sr. HR Generalist Biotechnology Used the software for: 6-12 months ### "Great start for your Employee Recognition Program" November 22, 2022 4.0 Pros Reward Gateway's implementation period was fast. Customer support is attentive. If you're looking for integrating an Employee Recognition program, they have all the features you need to be successful. Their marketplace is great too, and employees can really pick and choose how to claim their awards. Also, they're actively adding new features! Cons Customization of reports (especially for determining ROI or employee usage) can be better. You're limited to pre-made reports that you might not even use in the long run.Also, customization of names. The system prefers legal names but some employees go by preferred names. It would be great to have the option of using preferred names to make rewards and recognition more personalized.There are lots more improvements to be had, but I know the team is updating features periodically. Review Source FS Faith S. Customer Service Specialists. Farming Used the software for: 2+ years ### "Secret experts use Reward Gateways on daily basis.It is the best software to sparkle your work." September 26, 2023 5.0 Customer service is very good in Reward Gateway.It has exemplary features which boosts communication and goals among my employees.Using it was the best option ever. Pros This is the most influential software for legends because it brings strategic recognition and communication among employees.it is the most guaranteed way to great team work.Aligns all the goals and vision of employees.This software really boosted my employees skills and vision. Cons I have no problem with this software infact it has done wonders for me and that's why I can confidently recommend it to anyone with a similar problem as mine. Review Source CS Caryn S. Graphic and Web Designer Higher Education Used the software for: 1-2 years ### "Public University Walking Challenge" June 10, 2019 4.0 Over the past two years, I have seen a good amount of UI updates and I hope to see more, which include accessibility features. The team has also listened and worked at improving the overall software based on our own and our user feedback. Pros What I liked most about the MoveSpring software is that the content modules have customizable templates. We created quite a few scheduled content modules for our challenge and it was very straightforward and easy to schedule and edit. The templates help with content creation to get you started with adding more engagement to your challenge. Cons What I least liked most about the MoveSpring software is some of the nomenclatures. For example, the words 'group' and 'team' were referenced interchangeably by participants. They couldn't figure out how to join the group even though they were already in the group but actually meant that they couldn't figure out how to join a team. Review Source Response from Edenred February 5, 2020 Hi Caryn, Thank you for taking the time to review MoveSpring! Glad you're loving the content feature. We're adding new content monthly so you'll have more to choose from. You can also look forward to content Collections, which will allow you to pick a topic and we'll schedule out content throughout your challenge. The nomenclature was a bit confusing, wasn't it? Good news being that we updated our app to replace the word Groups with Challenges. That should do the trick to make the distinction between challenges and teams easier for all users. Thanks again! - The MoveSpring team TF Teresa F. Vice President Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great employee engagement and recognition tool" November 22, 2022 4.0 So far our overall experience is very positive. We had an amazing implementation specialist and anytime we ask for help in the chat feature, we receive immediate support. Pros Since we launched the platform, we've seen lots of engagement in the awards and recognition section of the platform. Our managers enjoy being able to offer monetary rewards in real time and recognizing their employees so that the whole company can celebrate their success! Cons Would be good to offer a how to on writing the blogs, we created one but one wasn't offered by Reward Gateway. Would be nice to see the activity happening in the blogs more prominently like we do for the recognition and rewards as well as the option to add a GIF/meme as a reaction. Also, when the product was sold to us, we were told that it integrated with other software like Teams. In reality, we set up the integration. I think it would be good to be more clear on what integration means to someone not in IT. Review Source CP Chelsey P. Manager of People & Culture Hospital & Health Care Used the software for: 2+ years ### "Works Well" November 29, 2022 4.0 It's mostly good. The product works fine, but isn't as fun as some others out there for employee engagement, rewards, and recognition. Pros The blog features and ability to create custom pages, smart hubs, etc. Cons The mobile app is useless. The viewability of the product is OK overall. It isn't very "fun" so it's harder to encourage employees and managers to utilize reward gateway. Primarily we use it for posting company news, but the recognition capabilities isn't quite catchy or entertaining enough. Review Source LM Lauren M. Director of Organizational Culture Hospital & Health Care Used the software for: 2+ years ### "Great intranet if employees will actually use it. " November 29, 2022 4.0 I really enjoyed it for the engagement aspect, however our users didn't really grasp the importance of its usage. Also, frequent shifts in reps. Pros Ease of access, great tool for recognition, great discounts Cons Blogs are a little bland with template, lack of engagement with users. Review Source LR Leanne R. Benefits Team Lead Retail Used the software for: 1-2 years ### "Excellent quality, customer support is exceptional and its so easy to use!" July 17, 2017 5.0 Increase in colleague engagement and more control of our benefits platform. Pros The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed. Cons The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap. Review Source Response from Edenred July 17, 2017 Hi Leanne, Thanks so much for taking the time to leave us a review on Capterra. We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class! Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help. We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further. Best wishes, Charlie EL Elva L. HRBP Oil & Energy Used the software for: Less than 6 months ### "LUFKIN loves Reward Gateway!" November 29, 2022 4.0 Pros The software is very user friendly, and support has been incredible. Cons So far I have been fan of the platform and its features. Review Source AP Amy P. Executive Assistant Accounting Used the software for: Less than 6 months ### "Outstanding customer service" January 29, 2021 5.0 Easy to recognize colleagues even when its not with a monetary value, and the Applause Wall is very inspirational. I like that all employees have 3 Spotlight awards to issue as previously we have never had this option and it really makes an impact. The videos are short so easy to watch and understand. I found the site so easy to navigate and didn't have trouble finding anything. Pros Xexec Applause was recently rolled out at my company to encourage recognition of employees and colleagues in a new and improved format which makes it easier to reward and praise colleagues. The layout of the site is very easy to use and navigate and i found it really easy to find what i was looking for, i also found a wealth of information on the different rewards and recognitions that could be given and which roles could give which rewards and values. I enjoyed the profile which was easy to fill in and showed at easy glance what awards and balances i have. Special praise should go to \[SENSITIVE CONTENT HIDDEN\] in customer services who quickly helped me when i was initially finding i was getting an error message when trying to access the site. She quickly sorted this for me and i have had no issues since. Cons I think the Applause Wall could do with some different images just to keep things looking interesting and not samey when scrolling through. Could we add our own photos? More photos needed in the options for profile pictures. When looking at the vouchers page, i found it difficult to understand that the monetary values that you could claim were listed above the voucher themselves. I thought where it said £10, 50 it meant you could claim £10.50 rather than values of £10 and £50. Review Source MT Mallory T. Vice President - Human Resources Hospital & Health Care Used the software for: 1-2 years ### "You get what you pay for?" December 5, 2022 5.0 Neutral....There are some limitations to the functionality, and we have opted not to use the monetary recognition portion for budget/compliance reasons. People seem to like the platform, but as an administrator it's often more trouble than it's worth to use for things like EE announcements, or to make any updates to content. Pros The social recognition wall has been a great way to increase peer-to-peer recognition and employee engagement. Cons The system itself is not very intuitive or user-friendly for administrators. Review Source DM Diane M. ACH Specialist Banking Used the software for: 2+ years ### "Recognize Team Players" December 16, 2021 5.0 A great tool to say Thank You to others company wide and a nice reward system to be able to cash in points for yourself! Pros Very easy to navigate and use. A wonderful tool to recognize other employees for going the extra mile and helps us to be very aware of the internal customer service that we are giving. And the rewards page has a large variety of items that you are able to chose from when cashing in your points. Cons Being an employee who uses it to recognize other employee's, I have not found a downside yet Review Source CK Cieran K. Reward Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Inheritance is not always a windfall" February 22, 2019 4.0 If you inherit a hub it is only as good as the people before you. It doesn't take much effort to shape and build. Great service from my success manager, she is worth every penny and a bit more! Full of ideas and innovation. Really helped us build and develop a concept we can be proud of. Pros I have used it for a couple of years at different organisations and it is constantly evolving and improving. You really need to immerse yourself in RGs sessions to keep up with the changes and what we could add in. Smart Spending Cons No TRS and not a true Flex Bens platform, difficult to reach online populations Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.