# Page 2 | Pushpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pushpay the right Donation Management solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142580/Pushpay/reviews --- Pushpay 4.2 (183) [View alternatives](https://www.capterra.com/p/142580/Pushpay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Pushpay ## Showing most helpful reviews Showing 26-50 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Naomi M. Finance Clerk Non-Profit Organization Management Used the software for: 6-12 months ### "10 months of disappointments, 0 wins" October 12, 2025 1.0 I could go on with details of the let downs. My experience with Flocknote, ParishSoft and Parish Data Systems were much more accommodating to our needs. Pros The customer services reps (three so far) are all great at telling us what we want to hear and making promises. Cons 1\. Our data was compromised in the merge. 2. There is no phone number at all for problems. We have to contact our rep or a help desk via a ticket or email. 3. They didn’t deliver the basic functions we need. We just find out they flat out can’t do it and tell us it might be a feature request for them to add later. A. Their mail merge and data reports won’t download the giving data I need. B. The pledge balance is inaccurate unless you run a separate report to include all giving for the family. C. It doesn’t calculate all the fee donations as a donation (ex it just says the offering is $10.22 and no donation). An extra report needs to be done to even see the incorrect fee totals. They mislead donors by thinking they are paying the fee for the church but in reality they are just giving more which Pushpay takes their percentage off the total and still bills the church the full amount plus the extra. D. Donors find the site very difficult to use. Especially when trying to change information. E. You can input notes in the Giving side but you have to run reports in CHMS which do not include any notes you input. F. You can’t enter a negative amount to record a returned check that was manually entered in a batch. G. You can’t flag a minor’s cell phone to copy a parent on all messages for transparency. Switched from [ParishSOFT](https://www.capterra.com/p/12500/ParishSOFT-Church-Management/) Our software was outdated. Rather than upgrading to the newest version, we went with an entirely different product that was supposed to combine our Chruch Management (ParishSoft), our online giving (Faith Direct) and our communication platform (Flocknote). Review Source Response from Pushpay December 18, 2025 We're committed to learning from this and improving. Would you be open to connecting with a member of our Catholic support team? If so, please don't hesitate to give us a call at (844) 787-4729. FP Fred P. Associate Pastor Religious Institutions Used the software for: 2+ years ### "Pushpay is a great platform for giving" April 3, 2025 4.0 We have been using Pushpay for 9 years and find it to be a great way to receive donations from anyone, anywhere, at any time. We have not had many issues with the giving platform. The app create platform is a little difficult, but we don't use it for that. Pros Pushpay makes it easy for our congregation to donate. The ability to use a qr code or text to give really helps. Almost 50% of giving to our church comes through pushpay. Cons The app creating that they have is not simple. Years ago, it was very simple. We wish they would go back to the platform they used then. Alternatives considered [Subsplash](https://www.capterra.com/p/177932/Subsplash/)[Tithe.ly](https://www.capterra.com/p/154664/Tithe-ly-Church-Giving/) Reason for choosing Pushpay We chose Pushpay for the ease of use and the fact that many other congregations that we are affiliated with recommended it. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Pushpay was so much easier than paypal was. Review Source Response from Pushpay December 18, 2025 Fred, thank you for 9 years with us! We're honored that nearly half of your church's giving comes through Pushpay. Your feedback on the app builder is noted—we hear you on wanting simpler functionality like we had before. Thanks for being a long-time partner. SG Steve G. Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Solid Software for Church Giving" September 30, 2025 4.0 Pros Pushpay is a solid platform for receiving online giving. It works well within our site and gives us intuitive tracking. Cons While the platform is certainly solid, it did add another ecosystem for our administration. There is nothing wrong with the service, just limited in a full solution. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reason for choosing Pushpay Planning Center is the provider, we are currently evaluating, Switched from [ShelbyNext Financials](https://www.capterra.com/p/224954/ShelbyNext-Financials/) Shelby required way too much of a learning curve for our admin, Review Source Response from Pushpay December 18, 2025 Steve, thanks for the feedback. We're glad Pushpay is working well for your giving needs. We hear you on the ecosystem challenge—integration is something we're actively working to improve. We appreciate you giving us a solid rating and sharing your honest perspective. TW Troyann W. Executive Director Religious Institutions Used the software for: Less than 6 months ### "Pushpay - Above and Beyond" December 5, 2024 5.0 My overall experience has been very good and I would definitely recommend the product. The only reason I did not score a 10 is because we are still in the implementations process. Pros The ease of implementation, set up and use is what I like most. I am not from the tech generation and to my surprise, with a coach, I have been able to navigate through the implementations process without too much difficulty. Also, all of the folks I have encountered along the way, have gone above and beyond to assist: \[sensitive content hidden\] \[sensitive content hidden\] created a "how to give" video only because a member of our congregation directly reached out to Pushpay for guidance. This is the "above and beyond" and what counts in business. Cons Not being able to communicate directly with my Implementations Coach made things difficult in the beginning. Having emails and messages filtered through care@pushpay.com caused a delay and allowed for misunderstandings. Alternatives considered [SecureGive](https://www.capterra.com/p/118034/SecureGive/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Pushpay We chose Pushpay because it has the features we need for major fundraising; ease of use; and the lower cost. Switched from [SecureGive](https://www.capterra.com/p/118034/SecureGive/) We did not have the ability to manage fundraising and it cost more. Review Source Response from Pushpay December 18, 2025 Troyann, thank you for sharing this during your implementation! We're glad the process has been manageable and that our team has gone above and beyond. Your feedback about communication channels is helpful. Excited to see you succeed. TS Taylor S. Student Ministry Director Religious Institutions Used the software for: 2+ years ### "Great as a Giving Platform, but The Other Features Need Work" May 1, 2025 4.0 Pros Pushpay is an incredibly straightforward and easy to use church giving platform. Syncs well with Planning Center Online. Cons Our church does not use Pushpay's customized church app feature or church management software because we found it lacking in comparison to competitor's products. Review Source Response from Pushpay December 18, 2025 Taylor, thank you for this feedback. We're glad our giving platform is working well for you and syncing smoothly with Planning Center. Your input on our app and ChMS features helps us understand where we need to focus our development efforts. We appreciate your partnership. JO Jalen O. Executive Pastor Religious Institutions Used the software for: Less than 6 months ### "Fifteenth Avenue Baptist Church-Nashville Experience" December 27, 2024 5.0 Everyone ensured that we had all the information we needed for the transition. The virtual open-door policy has been a blessing for me and my team. Pros I love how efficient, effective, and excellent the presentation and interaction with this platform is. The Pushpay team has been super helpful throughout our process and our goals of immediate needs for such a quick turnaround for our switch. Everyone ensured that we had all the information we needed for the transition. The virtual open-door policy has been a blessing for me and my team. Cons The only thing I liked least about Pushpay was that I didn't make the connection with the proper individuals so we could start the transition sooner. They are absolutely amazing Alternatives considered [Church Office Online](https://www.capterra.com/p/58389/Church-Office-Online/) Reason for choosing Pushpay A mutual friend has recently switched from Church Office Online so it only made sense to skip them and go straight to the best which clearly is Pushpay. We want to provide the best services to our people! Switched from [Servant Keeper](https://www.capterra.com/p/276838/Servant-Keeper/) They were absolutely horrible in customer service and ease of use. Review Source Response from Pushpay December 18, 2025 Jalen, thank you for this incredibly kind review! We're honored you chose us and that our team was able to support your quick transition. Your words about our virtual open-door policy mean a lot to us. We're excited to continue serving your church. MP Monica P. Lead Pastor Religious Institutions Used the software for: 1-2 years ### "PushPay great app to help churches transition into online giving" April 22, 2025 3.0 It was a positive experience overall and a great on-boarding app to help our church transition into online giving. Pros As a church, this app was great for easy access for people to give donations through. Cons The cost and percentage PushPay received from donations was a draw-back for us; particularly as a Canadian user. Review Source Response from Pushpay December 18, 2025 Monica, thank you for helping your church transition to online giving with us. We're grateful you found value in the onboarding experience and appreciate you sharing your feedback. PB Patrick B. Lead Pastor Religious Institutions Used the software for: 2+ years ### "Horrible Customer Service & Lack of Follow-through" September 24, 2024 1.0 Pros Great in selling their services. User friendly once it was FINALLY set up. ...but it all went downhill from after that. Cons PushPay customer service has been incredibly lacking for us. They have failed to complete a simple task of linking the giving through PushPay from our new campus to the bank account for that campus. After a YEAR of emails and phone conversations, all we have are excuses, apologies, our customer service rep wrongly accusing us of not providing the paperwork which we verified was sent and received and he admitted, "Yes, I have it right here"...and they STILL have not resolved the problem. The only way to contact them is through a portal requesting a call back and setting an appointment, which is automatically confirmed on a calendar only to have the rep repeatedly fail to keep. Horrible customer service. We dread having to switch companies and re-educate all of our donors but we are shopping the market and advise others who are considering PushPay to do the same. Switched from [SecureGive](https://www.capterra.com/p/118034/SecureGive/) Cheaper & PushPay included building out our church app Review Source Response from Pushpay December 18, 2025 Patrick, we sincerely apologize for this unacceptable experience. A year-long delay on bank account linking and missed appointments falls far short of our standards. Thank you for being direct about what happened. IT Isaac T. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use but lacking in flexibility " October 6, 2024 4.0 Short of “very good” due to lacking the capability to breakdown the donation amount to different funds. I’m hoping they provide this feature to allow donors to put a single amount for example of $120 and be able to break it down to say Tithes & Offerings $100 and Building project $20. Pros Easy to use but lacking in the flexibility to provide donor the capability to designate to multiple funds in one entry. Cons No capability to breakdown the donation amount to different funds. I’m hoping they provide this feature to allow donors to put a single amount for example of $120 and be able to break it down to say Tithes & Offerings $100 and Building project $20. Review Source Response from Pushpay December 18, 2025 Isaac, thank you for this specific feedback about multi-fund designation. This is helpful input for our product team. We're glad the platform is easy to use overall and appreciate you sharing what would make it even better for your donors. BK Becky K. Bookkeeper Religious Institutions Used the software for: 6-12 months ### "Very User Friendly" February 19, 2020 5.0 Overall, it's been a good experience. I love that I have a "person" at Pushpay that I can reach out to anytime I have a question. I don't have to submit a help ticket - I can go directly to a person. He's been very responsive if I've had a question. And it's very user friendly for our congregation members. There are a ton of features we haven't even used yet, so I'm excited to keep learning and taking advantage of all the great stuff Pushpay has to offer. Pros It's been very easy to use Pushpay. They walked me through importing data from my old software so that I have complete data in Pushpay. It's been easy for our members to set up their donations, which they have very much appreciated! I recently did my first round of giving statements, and that process went smoothly. Overall, I am very satisfied! Cons There are just a couple of little things that I don't love, but nothing major. The first is that once I imported old data, and then our members went in to set up their new giving information, I was left with a lot of duplicates. I can "join" those records together, but I'm not allowed to actually just merge them. I would prefer to merge them so I am just left with 1 giving record. Secondly, when I did giving statements, I was given a list to print for all who didn't have an email in the system. There was no way to hit print just once to print them all out; I had to print each one individually. That was time consuming. Review Source VR Verified Reviewer Administrative Pastor Religious Institutions Used the software for: 6-12 months ### "Pushpay Hype & Followup" October 12, 2018 4.0 On a whole, the experience has been a positive one. However, moving forward, we now have specific items we will ask about when inquiring with other businesses to better fulfill our desired experience for users. Pros Pushpay has allowed our organization to move into this century. We were behind and now have the capabilities that the younger generations are looking for in terms of interacting with our organization. From electronic giving to development of a mobile app; we are incredible thankful to now be functioning in these areas. And within the app, our favorite function is the ability to send Push Notifications. Cons We would love the ability to better update our app from a mobile device. Currently using the web browser on a mobile device is extremely difficult. Even if we had the capability to send Push Notifications alone, that would be helpful. And then, another major frustration is the notifications do not show up on mobile devices as notifications for the app. Users of the app have to search within in the app for Push Notifications, instead of being reminded that they have a notification from our organization with the red bubble with the number of notifications remaining unseen. Review Source NN Nelvin N. Owner Religious Institutions Used the software for: Less than 6 months ### "Worst Church Management Software Ever" October 5, 2022 1.0 The salesperson lied to me that they will be giving me 6months to try the product after which I can decide if I want it or not. When I blindly signed the contract, they refused to provide any form of implementation support. Just referring me to some crazy university. If I have to spend hours learning to use software, then what am I doing paying hundreds of dollars monthly? I asked for the cancellation of the contract as it does seem a good fit for me. And they bluntly refused. I am still considering taking legal action. They are a bunch of crooks. Will never recommend them to anyone. Pros Never get to implement due to lack of support. Cons The sales team and support are liars and deceptive. They will promise one thing just to get you to sign a 2 years contract. But when you are in, it's completely different. No Support. No Implementation Support. Just some useless courses to spend hours learning. Who does that? Review Source Response from Pushpay January 31, 2023 Hello, Nelvin. We're sorry to hear this about your experience with Pushpay. We strive to provide best-in-class support and solutions for all of our valued customers. If you'd like to speak with someone further, please send an email to corporate@pushpay.com. Drake D. Executive Pastor Used the software for: 2+ years ### "We loved PushPay but eventually had to move on" July 26, 2018 5.0 Pros PushPay has a great support team that wishes for you to succeed. It has a great infrastructure that has an extremely easy way for people to give with multiple options. It was our first real online and digital giving option and we loved working with them. They helped bring us into the 21st century. Cons Though we loved working with PushPay, when we took them on there was not much option in Canada for online giving and as other options came out we landed on a system that was integrated into our church database software better. It was not due to our displeasure of PushPay that we left but for our systems to be under one umbrella. Only real complaint is PuahPay can be a bit pricier than other options. Review Source rE roy E. Senior PAstor Religious Institutions Used the software for: 2+ years ### "My review!" June 13, 2023 4.0 overall experience has been good. Pros donor management is very good, and payment processing is very good for our church. Cons Seems expensive, but works well, so you get what you pay for! Reason for choosing Pushpay I liked the customer support the best, wasn't pushy, just helpful. Review Source Response from Pushpay June 29, 2023 Thank you so much for your review, Roy! We're happy to hear you find value in our offerings and we look forward to providing you with excellent customer support! ED Emily D. Finance Assistant Religious Institutions Used the software for: 1-2 years ### "Love Pushpay!!!!" June 13, 2023 5.0 Pros I love the online giving platform in Pushpay! Very user friendly. Cons A feature that I feel could be added is more options to run financial data reports. Review Source Response from Pushpay June 29, 2023 We appreciate you taking the time to leave us a review, Emily! We love to hear that our platform is user-friendly, and we will be sure to relay the feedback around financial data reports. JP Jill P. Admin Assistant Religious Institutions Used the software for: 6-12 months ### "Seemed great" October 13, 2019 5.0 Set up was done very well and quickly. Responses were very fast in the set up phase. Once that was completed it was days/weeks/months before someone would respond via email. When you call their 800 number you're directed to leave voicemail and then they email you in response but those can also take a week or more to receive a response. Integration with QB has been broken for months and no response. Was essentially told that our issue was not urgent and would be handled "when they have time". For months prior to that they had our account set up on the wrong time zone so deposits going into bank were different than deposits being recorded into software. Year renewal is near and we are no longer happy with the service received or the responses. We feel as though they were more concerned about making a "sale" and no longer feel important as a customer. Pros Ease of use. Quality of product. Increase of online giving. Cons Issues with integration. Customer support once the setup was completed. Does not integrate with Quickbooks online well. Issues with data properly migrating over. Alternatives considered [ChurchStaq](https://www.capterra.com/p/211982/ChuchStaq/) Reason for choosing Pushpay Integration into Quickbooks online. Switched from [easyTithe](https://www.capterra.com/p/224879/easyTithe/) App Review Source Ko-Ko O. Freelance Graphic Designer Graphic Design Used the software for: 2+ years ### "Helps You Stay On Top of Your Giving" July 21, 2020 5.0 I've enjoyed using Pushpay. It makes it very convenient to give, especially during this pandemic when many people are attending church online. Pros I use my smart phone to do the majority of my online giving, and with Pushpay I'm able to easily and securely give to my local church. It helps me to stay on top of returning the tithe first, before spending any of my income. I also like that I can look back and see a list of previous transactions. Cons If there was one feature that I would add, it would be the ability for the user to set reminders to give at a predetermined day/time. The user could specify whether they would like to receive a text message or an email reminder. I know there is a Recurring feature built into the software, but the amount that I give weekly changes based on the amount of income I received that week, so that option wouldn't work for me. I think the next best thing would be just to have an option to send a reminder to the user. Review Source Earle K. I.T. Support Specialist Used the software for: Less than 6 months ### "Excellent Giving App... Giving Kiosk experience is horrendous." May 4, 2018 4.0 Pros Push pay is an excellent giving platform. It encourages online and automated giving. The app and txt option are easy and straightforward! We are getting ready to launch this at our campus and cannot wait! Cons As an I.T. support team member, I am hyper sensitive to providing a positive user experience. We currently have 2 giving kiosks deployed in our atrium. They are extremely easy to use. A gift can be completed in less than a minute. There is no typing involved (outside phone number and amount of the gift. Pushpay does not have a giving kiosk experience. The solution (for them) is a one time gift, and the user has to type out all of their information (name, address, phone number, email address, etc.) Then, on the next page they have to input their CC information (number, expiration date, security code), and this info is not redacted on the screen at all. This entire process (with an above average typing speed) takes about 3 minutes. This is not a good experience. It is not secure. Shoulder surfing becomes a major concern! That is why I have given a 2 star rating on the features and functionality. I understand Pushpay is trying to encourage giving on an app or automation, and I am all for that! However, if this is the case, they should not offer this "in-between" solution that is neither an app nor a kiosk. When we contacted support about the non-redaction of the CC info, we were met with indifference at best. It is almost as if they are wanting to punish the user for wanting to walk up to a kiosk to give their hard earned money. At least, this is how I felt when I was testing the system. Review Source JB Jin B. Finance Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use Church Management System - PushPay is GREAT!!" May 31, 2022 5.0 Pros The interface and software was simple to learn and really easy to use once we started to use it and we couldn't ask for an smoother process! Cons Not many things to dislike, they were very helpful in teaching and guiding us through the whole process! Review Source VR Verified Reviewer Director of Communications Religious Institutions Used the software for: 2+ years ### "PushPay Doesn't Update or Communicate Well" October 22, 2019 1.0 Pushpay purchased another company that we were working with. The customer service and attention to detail went downhill almost immediately. Pros Pushpay makes it relatively simple and seamless for a person to donate to a non-profit with their mobile phones. Cons PushPay Doesn't Update or Communicate Well. We have experienced several times, especially with the mobile app developer, that we are behind the curve with updates because the company hasn't alerted us. Review Source Tamarah B. Fashion Blogger & Owner Online Media Used the software for: 2+ years ### "Just Push "Pay"!" September 4, 2022 4.0 I have had a pretty good experience without any major issues so far. Pros I like how I am able to contribute online to any major issues. It is also pretty easy to use and navigate. Cons I wish you could select more than one contribution at one time. Also, I wish you just had one code to log in. Other than no major cons to report so far. Review Source VR Verified Reviewer Pastor Non-Profit Organization Management Used the software for: Less than 6 months ### "Avoid Push Pay" November 2, 2022 1.0 I would recommend all churches to avoid these scammers at Pushpay. Don't believe their lies. They will bait and switch you like they did to our church. Pros They promised church management software and instead tried to force us to take an online giving software we did not need. Cons The dishonesty and outright lies of their sales staff. They promised church management software and instead tried to force us to take an online giving software we did not need. Alternatives considered [easyTithe](https://www.capterra.com/p/224879/easyTithe/) Reason for choosing Pushpay Because of their lies to us. Review Source Response from Pushpay January 31, 2023 Hello. We're sorry to hear this about your experience with Pushpay. We strive to provide best-in-class support and solutions for all of our valued customers. If you'd like to speak with someone further, please send an email to corporate@pushpay.com. VR Verified Reviewer Systems and Software Manager Religious Institutions Used the software for: 1-2 years ### "PushPay; The Best Giving Software." October 9, 2018 5.0 We feel a safety and security that we won't experience any sudden issues with our giving whether that be in regards to people not being able to give, glitches, or security when they give. Pros If you want a software that makes giving easy to handle behind the scenes, and offers an experience for users that's effortless? PushPay is the option for you. Not only can you give online, but you can give from your mobile device with the touch of one button. They use leading security standards to make sure your accounts are safe from any intrusion. The process of implementation is incredible, they walk with you step by step in moving from other giving platforms and it makes everything feel like a breeze. Cons We are currently using F1 as a church and we have integrated F1 with PushPay, this can sometimes cause a headache, but eventually we plan to move from using this integration and use PushPay alone. Review Source SM Stephanie M. Finance Religious Institutions Used the software for: 2+ years ### "Pushpay makes transactions easy!" January 18, 2019 4.0 Pros The Pushpay app allows a user to interact with an organization easily to process payments. We use this for a non-profit organization and it streamlines all of our gifts into one simple platform. A customer can make changes and set up recurring payments at any time. Pushpay has been great to work with! Cons The is not a way for an administrator to help a "customer" adjust their payment while on the phone- it requires the customer to login and make those adjustments. In a day in age where customer service is of utmost precedence, this would definitely add a layer of top notch care to their experience. Another con would be the limited options for a customer to pay recurring payments. The 1st and 15th are good options, except for those who want to ensure that their paychecks clear before they process their payment. These customers need to set up two recurring payment options to work best for their financials. Review Source DE Daniel E. Senior Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Rolls Royce Prices for Nissan Quality" January 5, 2021 4.0 PushPay is overpriced and undefeatured. They also required a three-month notice to cancel them. As a result, we found ourselves simultaneously paying for our new online giving provider and for PushPay. Pros PushPay fulfills its purpose. It provides your church or organization with online giving options. However, in a world flooded with similar companies, PushPay charges Rolls Royce prices and delivers Nissan quality and features. Cons PushPay is extraordinarily expensive. They charged our church $150 per month regardless of the receiving a single donation online. On top of that, they charged the highest per donation fees of any other company and supplied us with fewer features. I highly recommend going with just about anyone other than PushPay. Review Source Similar Products Featured