# Pushpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pushpay the right Donation Management solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142580/Pushpay/reviews --- Pushpay 4.2 (183) [View alternatives](https://www.capterra.com/p/142580/Pushpay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pushpay Ease of use 4.3 Customer Service 3.8 ## Pros and Cons in Reviews MP Monica P Lead PastorReligious Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “As a church, this app was great for easy access for people to give donations through.“ April 22, 2025 PB Patrick B Lead PastorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “After a YEAR of emails and phone conversations, all we have are excuses, apologies, our customer service rep wrongly accusing us of not providing the paperwork which we verified was sent and received and he admitted, "Yes, I have it right here"...and they STILL have not resolved the problem.“ September 24, 2024 JO Jalen O Executive PastorReligious Institutions, 2 - 10 employeesUsed the software for: Less than 6 months. “The Pushpay team has been super helpful throughout our process and our goals of immediate needs for such a quick turnaround for our switch.“ December 27, 2024 NM Naomi M Finance ClerkNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “We just find out they flat out can’t do it and tell us it might be a feature request for them to add later.“ October 12, 2025 SG Steve G PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Pushpay is a solid platform for receiving online giving.“ September 30, 2025 TW Troyann W Executive DirectorReligious Institutions, 2 - 10 employeesUsed the software for: Less than 6 months. “Not being able to communicate directly with my Implementations Coach made things difficult in the beginning. “ December 5, 2024 FP Fred P Associate PastorReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to use a qr code or text to give really helps. “ April 3, 2025 FP Fred P Associate PastorReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “The app create platform is a little difficult, but we don't use it for that.“ April 3, 2025 ## Showing most helpful reviews Showing 1-25 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brent P. Director Of Information Technology Information Technology and Services Used the software for: 1-2 years ### "Moved a large church to Pushpay about a year ago" January 15, 2019 5.0 Pros They are very flexible and knowledgeable with regards to setup/migration/install, etc... We've had zero problems but have had to get most of our users migrated on our end. We did a rapid change over the course of a few months (they recommend 6) and all went well. We sync it to Rock RMS for giving records and it works great too. Cons Cost was a hike over what we were used to, but the feature gains and the ease of mobile giving and setup of recurring online givers helps make up the difference. A lot of competitors also include claims of 5% boosts in income with their solution, but we really did see that with Pushpay. Not sure what is attributable to Pushpay's system vs normal growth, but it was nice to not see a drop across a major system migration! Review Source TP Timothy P. Assistant Pastor and Worship Leader Non-Profit Organization Management Used the software for: 6-12 months ### "Great solution for our church! " January 8, 2025 4.0 Great products, support and team! We are renewing for another year! Pros Software functions well. Great sales team. Great support team with quick responses. Cons We had an issue with our initial cam but the team was able to quickly reassign our account and our experience improved greatly. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reason for choosing Pushpay The sales team was much more accessible and helpful. They were willing to take time to discuss solution if with us rather than just push us to buy a solution. Review Source Response from Pushpay December 18, 2025 Timothy, we're so glad to hear you're renewing! Thank you for the kind words about our sales and support teams. We apologize for the initial account management issue but are glad we were able to quickly resolve it. We're looking forward to continuing to serve you. AM Anthony M. Executive Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "Save money and headache and go with another company!" May 7, 2024 3.0 We CANNOT get out of our contract! At our last renewal we tried to negotiate going to month to month as we attempted to transition to another service. At first Pushpay seemed accommodating, but once we were able to migrate all our givers to the new platform, Pushpay reneged on working with us and locked us in for another year. So now we’re paying $350/mo for nothing. They are completely unwilling to do anything for us. Save yourself the trouble and work with another company! Pros The service is fully adequate. It is just in no way worth the cost! And the idea of being locked into annual contracts with so many services not requiring that is insane. Cons Annual contracts and the cost!!!! $350/mo for an app is crazy! Not to mention the additional processing fees! Review Source Response from Pushpay May 13, 2024 Hi, Anthony. We're so sorry to hear that you've had an unsatisfactory experience, and we apologize for the inconvenience. Enabling our customers to use technology to connect with their congregation is important to us, so thank you for taking the time to share that this hasn't happened so that we can make it right. Based on the information you've provided, here's how we are working to resolve the problem: We have escalated to our customer success senior leadership team. They will review your complaint and someone will contact you to discuss and come to a positive resolution. Once again, we apologize for the inconvenience. We will continue to do everything we can to improve experiences with our products. eL enaldy L. Associate Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "great company to work with." January 7, 2025 5.0 overall, we have been very satisfied with them. Pros flexibility and all in all in one solution Cons credit card fees are not the lowest in the market Alternatives considered [Subsplash](https://www.capterra.com/p/177932/Subsplash/) Reason for choosing Pushpay price and solutions provided, all in one style Review Source Response from Pushpay December 18, 2025 Thank you for the great feedback! We're thrilled you've been satisfied with our all-in-one solution, and we appreciate the opportunity to support your mission. KB Kenneth B. Founder and senior pastor Religious Institutions Used the software for: 1-2 years ### "PushPay review" September 12, 2024 5.0 Overall has been great they have worked wirhbus Pros The ability to have self branded apps and tons ofngeatures Cons The only con in the cost it’s very expensive Switched from [Chmeetings](https://www.capterra.com/p/184192/Chmeetings/) More features and ability to have self branded custom app Review Source Response from Pushpay December 18, 2025 Kenneth, thank you for the review! We're glad you and your church are enjoying the flexibility of our app features. We also appreciate your feedback on cost structure, and are always looking for ways to add additional value for your investment. Thanks for choosing us for your church. NT Nathaniel T. Associate Pastor Religious Institutions Used the software for: Less than 6 months ### "Very Happy After Switch! " March 25, 2024 5.0 We recently switched from Tithe.ly to Pushpay. For the difference in price, Pushpay is worth every penny. It is competitively priced and much more robust than Tithe.ly. The user interface and experience is very modern and functional. I would fully recommend looking into this solution for a church of any size. We are a one year old church plant with 30 members, and the pricing is definitely justified and fair for the functionality received. Pros Pushpay is highly functional and has a very clean and simple UX and UI. Integration between Pushpay and the church management software are seamless and add a lot of functionality to both platforms. Cons As with many softwares, the implementation process is very laborious. Some of the integration and fund management features could likely be set up from the beginning or could be handled by more robust automation. Alternatives considered [ShelbyNext Financials](https://www.capterra.com/p/224954/ShelbyNext-Financials/)[Subsplash](https://www.capterra.com/p/177932/Subsplash/) Reason for choosing Pushpay Pushpay was much more affordable than what we had been quoted for Subsplash and Shelby Systems, and the functionality was essentially the same. Switched from [Tithe.ly](https://www.capterra.com/p/154664/Tithe-ly-Church-Giving/) We had a lot of problems with Tithe.ly. We were not at all happy with many of the features and functions of Tithe.ly. We received a free year because we are a church plant. When that year ended, we discovered we could switch to Pushpay for not much more than what we would have paid for Tithe.ly. The cost benefit analysis was very easy and the switch was a no-brainer. Also, Pushpay was very willing to work with us and did everything they could to help it make sense for our church. Review Source Response from Pushpay March 26, 2024 We appreciate your positive feedback, Nathaniel—and we are so glad to hear that you find the value in our technology. We will certainly take your feedback around implementation to heart as we are always trying to improve our processes for our customers. BD Bruce D. Pastor of Community & Spiritual Formation Civic & Social Organization Used the software for: 2+ years ### "Okay, but better more cost effective options exist" March 31, 2021 3.0 Overall, mediocre. Not bad until the end. Never great. Product was good. Good features, relatively easy to use. Terrible customer care. I would compare them to a cable company, pay on time and have their full package and you won't hear from them. If you don't have all the features they'll call to ask you to upgrade but we never got a call about new features or how to make our app better or anything. Pros Pushpay offers a money-back guarantee (or they did) if online giving doesn't go up very creative push notification options (fill in the blank, polling, etc) Cons \- no control of access - they have to add/remove people from your account - no control of certain features, again, they "manage that for you" - no contact from customer care after launch except to ask why we don't use their giving platform - no contact from customer care to switch to our own developer account when apple/google started requiring that for updates - had to find out and research that on my own - more expensive than others, less features - when we left, they sat on our app for months and didn't move it to our accounts when asked - when we complained they blamed us until I showed them the emails where I asked - wasted our time in transition to slow the process - asked for a refund after they wasted months of our time and got "I wanted to again apologize for how long it took to transfer the Google Developer Account to your Developer Account. I connected with my direct manager J\*\*\*, and while we are not able to provide a refund...." saying sorry is free. It is all about the $$$ for them. Alternatives considered [Subsplash](https://www.capterra.com/p/177932/Subsplash/) Reason for choosing Pushpay Moneyback guarantee. Mistake. We have now switched to Subsplash. Hopefully they are better. Review Source JS Jonathan S. Executive Pastor Religious Institutions Used the software for: 1-2 years ### "Pushpay - Easy to Use for Contributors and Administrators " July 20, 2019 4.0 Pros The cleanliness and simplicity for online contributors and for volunteer admins. Cons The report capabilities compared to our previous software provider are lacking. We are unable to run custom reports with ease. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reason for choosing Pushpay The simplicity. And that Pushpay appears to be growing and expanding technologies, as Planning Center did not give off this appearance. Switched from [FellowshipOne](https://www.capterra.com/p/230779/Fellowship-One/) We were able go from three giving softwares (online, mobile app, text to give) to one software, as Pushpay provided an all-in-one solution. Review Source JW John W. Freelai Building Materials Used the software for: 6-12 months ### "Pray for pushpay" May 27, 2021 5.0 It easily can be top of the line in its category. I have never once had a problem using it. And the mission is transparent. I would really recommend it to any and everyone. Pros For tithing and payment history it is simple and easy. No nonsense easy navigation. And respectful customer service Cons Reoccurring charges seem to have a antagonizing redundancy Alternatives considered [SecureGive](https://www.capterra.com/p/118034/SecureGive/) Reason for choosing Pushpay I liked the fact that it had the most positive reviews in its category at the time. It also came recommend from a friend. Review Source SC Steve C. Youth Pastor Religious Institutions Used the software for: Less than 6 months ### "Using Pushpay for Church Ministry" February 12, 2021 5.0 Pushpay is allowing us to enable our congregants to give to various ministries online, and it is also helping us register students for youth ministry events. Pushpay has been a delight to use and we're looking forward to using them for years to come! Pros I appreciate how PushPay allows the members of our church to both give online; and especially for me as a youth pastor, how Pushpay helps parents register their students for youth ministry events that cost money (like our Winter Conference and our Summer Camp). Cons Even though we have utilized Pushpay for a few months now, I can honestly say that there is nothing I find unlikeable about this software! Pushpay is helpful, it works well with our new Church Community Builder software, and it is user-friendly! Switched from [eGiving.com](https://www.capterra.com/p/147929/eGiving-com/) Pushpay offers many more tools than eGiving did, and Pushpay's customer service has been phenomenal compared to what we had before! Review Source DP Diana P. Board Chair Religious Institutions Used the software for: 2+ years ### "No customer service" May 4, 2023 4.0 Over the last three to four weeks I have repeatedly attempted to communicate with customer service and have received several times an almost identical email in reply. They are not addressing my concerns and will not cancel with us even though we have paid in full and are not requesting a refund. My only conclusion is to believe that their customer service is a computer and not a person. Pros We used PushPay for a number of years when we were with a network of churches. We saw it as a credit card processing company and did not have full access to the product. Cons When we became an individual church we attempted to keep the same service. Instead we were over sold a product that was much more than we needed. While attempting to contact customer services we discovered that we were in a two year contract that could not be canceled. Their policies are company centered not customer centered. Reason for choosing Pushpay It was a total mistake. We were over sold a product that we did not need. We did not have good over site of our person who signed the contract. Look over the contract fully because there are zero options once you have signed. I have never seen a software contract that could not be rescinded. Review Source Response from Pushpay May 15, 2023 Diana, we're so sorry your experience with Pushpay hasn't met your expectations. Putting people first is one of our core values, so we want to make sure your concerns are addressed. Can you please share your organization name? PK Peggy K. Finance Analyst Religious Institutions Used the software for: 2+ years ### "The costs were high with little customer support" December 22, 2021 2.0 The costs were high ( Monthly subscription fee + Card/ACH fee + Batch header fee + Sales item fee). However, there are NO customer service. As a nonprofit organization, when we have issues with our donations, there's no phone number we can call to get our issues resolve quickly. We can only submit a ticket on their website and hope for someone to actually email us back. A lot of times, they won't get any response back till months later. Sometimes our tickets would be "closed" without us knowing. Pushpay only offer phone number for POTENTIAL NEW CUSTOMERS if you want to talk to their sales. We are looking for other donation platforms options. Pros Takes some efforts and time to set up. Easy to use once set up if not running into any issues Cons Some functions are not very intuitive. Ie, It's hard to change/edit donor's information after set up. Also if the donor pause or cancel recurring donations, there's no easy way to keep track. Review Source JS Joshua S. Finance and Operations Pastor Religious Institutions Used the software for: 2+ years ### "Easiest Tool on the Market" May 14, 2023 5.0 Stable, reliable, and a great team to work with. Pros Recurring giving is made very easy. We are 87% giving online only. Cons Processing charges and fees are the highest in the arena Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[Subsplash](https://www.capterra.com/p/177932/Subsplash/) Reason for choosing Pushpay Donor tools and management ease of use Switched from [Subsplash](https://www.capterra.com/p/177932/Subsplash/) Intergrations Review Source Response from Pushpay May 15, 2023 We appreciate your review, Joshua! It's always great to hear how our solutions impact your ministry. We are constantly striving to innovate and provide best-in-class solutions that prove their value to our customers like you. SP Sharon P. Administrator Religious Institutions Used the software for: 1-2 years ### "Customer Support Lags" March 21, 2024 3.0 Pros PushPay is easy to use and works great with our ChMS. It's very user-friendly on the app side for givers. Cons The customer support. There no phone number to reach anyone and you have to do it all electronically, which normally I don't mind, but when it takes 48 hours to get an answer, that's a problem. Review Source Response from Pushpay March 27, 2024 Hi, Sharon! We're so glad to hear that you're loving the ease-of-use and integration of our technology. Regarding customer support, there is a phone number to call—(844) 787-4729. MH Monique H. bookkeeper Religious Institutions Used the software for: 6-12 months ### "great if you do not have your own application" August 8, 2017 5.0 ease of use, great reports, excellent customer care Pros Our donors loved the different modes of giving: weekly, bi-weekly, bi-monthly, monthly. And, once they had registered, which took about 1 minute, they could subsequently give within 10 seconds, without re-entering their financial information. As a bookkeeper, I enjoyed the different online reports downloadable in Excel. For each donation, the report included: date, time, donor, amount, donation category, donor's email address, mobile number, credit card type. We also received monthly reports on the transaction fees incurred. For the American Express transactions, after 1 month of usage, we were given the choice of having the fees withdrawn directly at payout of deducted at the beginning of the following month. Cons Service provider did not respect their promise to refund subscription fee. At the time of signing, the service provider guaranteed a 5% offering increase. If the target was not met, they would refund the annual subscription fee. After the contract had ended, they denied us the refund on the premise that we had nullified the guarantee because we had started advertising an alternate service provider 2 weeks before the end of the contract. Review Source Response from Pushpay August 25, 2017 Thank you for your response Monique! We appreciate your feedback. JS Jerry S. Pastor Religious Institutions Used the software for: 6-12 months ### "Service Never Provided" December 2, 2022 1.0 Pushpay's customer service for help with the implementation process is impossible. We were unable to get the help needed to deploy for repeated failure to respond to support requests. The only response we got was thank you for your request or whatever someone will get back to you, and it never happened. On the other hand, Pushpay is very aggressive in followup for payment! As far as we are concerned, they failed to fulfill the contract so we notified them we were opting out on promise that if the service did not produce x percent increase in giving we could opt out — they continue billing us and every effort at communicating with Pushpay has been the same as per above. Pros Never got a chance to deploy it because Pushpay refused to respond to support requests. Cons Pushpay's customer service for help with the implementation process is worthless. Reason for choosing Pushpay The promise of producing an ap for our church that could be used in networking our members and processing gifts. Review Source Response from Pushpay January 31, 2023 Hello, Jerry. Thank you for your feedback. Please send us an email at corporate@pushpay.com and we'd be happy to discuss this further with you. VR Verified Reviewer Videographer Media Production Used the software for: 2+ years ### "Crazy Simple Way to Give At Church" April 12, 2019 4.0 Love it, and hope they keep improving the ways people do church. Pros Great UI, even better UX. Super easy to give while in church or even if I get prompted outside the service. Cons The initial setup of my payment method has gone betterment in different applications. Review Source VR Verified Reviewer Online Marketer Marketing and Advertising Used the software for: 1-2 years ### "Great way to donate" April 26, 2019 5.0 Overall they offer a great experience to the individual wanting to give without the trouble of the old church methods. It is worth it depending on the size of the church. Pros This software really takes the hassle away for donating to any non profit or faith based organizations. It is so simple to set up and it keeps track of the amount given, it also has the option to set up an automatic payment option, which is handy if you are a regular church or religious attendee and tithe every week. Cons Works fantastic as an app, but I have had a bit of trouble using the web browser. Also they were a bit more pricey than other options out there, not all churches can afford to pay the amount. Review Source BB Brian B. Pastor Religious Institutions Used the software for: 2+ years ### "Run" April 30, 2019 1.0 Talk about a pain to set up. Took forever and always seemed to be getting emails about noncompliance. If you're just looking for an app, go somewhere else. It's not really what they're about. If you're looking for an easy, affordable, egiving platform with good customer service, RUN somewhere else. And don't forget to check out the fine print on cancellation if you decide to use them anyway. 90 days! I guess since it took them that long to set us up it takes them that long to turn it off. I canceled before the contract was up but got an email essentially saying too bad sucks for you because I missed the 90 day window. There are less expensive companies to use that actually have a customer service dept, no annual fees, that's a breeze to work with. Again, if your're considering Pusshpay... don't walk away, RUN! Pros Text giving is about the only feature that was worth writing about. But others have it too. Cons Customer service is nonexistent. 90 cancellation policy in the fine print they stuck me with and still claims to serve the church. Review Source MS Marissa S. Secretary / Treasurer Religious Institutions Used the software for: 2+ years ### "Game changer!" February 16, 2020 4.0 Our church uses this software for "text to give" and "app giving." Great way to be available for those who don't carry cash or checkbooks on them and want to give to a project. Pros I love the convenience of this software. It is linked to our church app so it is very easy to get to and use, along with the "text to give" with our church's name being the subject. Cons I wish it wouldn't lump the giving amounts together. It is sometimes time-consuming to figure out which giving records were lumped together. Review Source KS Kayla S. Communications Specialist Religious Institutions Used the software for: 6-12 months ### "Review of Pushpay" May 7, 2019 5.0 Pros What an amazing software! I have nothing but good things to say about Pushpay. One of the best features of this app is the customization they allow when you use Pushpay as your host for your app. We worked with a great team from Pushpay who listened to our requests, were very responsive to our questions, and helped suggest things that we missed, all to make our app the best it could be. With Pushpay, our app gets used daily by many people, and it allows us to engage our people on a whole new level. I highly, highly recommend this. Cons With any new software, it can be intimating to learn the ins and outs. However, Pushpay's customer support is outstanding. They have answered all of my questions in a very timely fashion. Review Source MM Michael M. Operations Pastor Religious Institutions Used the software for: 1-2 years ### "We use pushpay for all of our online church giving." June 7, 2017 5.0 Increased users. Pros PushPay makes giving very simple, gives you a free app you can use along with their app and software. They are very helpful in terms of customer service and very responsive to inquiries and problems. We also integrate pushpay with our Rock RMS database, which has been very nice, Cons The price. It is a steep price you pay to use pushpay. A monthly + fees and percentages, it all adds up to quite a bit. They do make giving much easier for your church so some cost is offset by the addition of new and first time givers who were maybe turned off from the previous system. We are still working through some of that and considering if in the end it is ultimately worth it for us. Review Source Response from Pushpay June 7, 2017 Thank you so much for your review Michael! RS Robbey S. Lead Pastor Used the software for: 1-2 years ### "A must software that pays for its self quickly. " July 17, 2018 5.0 Pros For a church that meets once a week corporately, this is an awesome giving solution. I've spoken with pastors who think they can't afford it and in minutes of showing them the weekly stats the pushpay give you they understand they were wrong. The mobile app is great, text to give feature works wonderful, and it integrates well with your website. Cons There is no reason you should not do business with this company and grow your giving today. 1/3 of our giving comes from this app. Review Source MH Mona H. bookkeeper Non-Profit Organization Management Used the software for: 2+ years ### "Pushpay" April 8, 2021 5.0 As people are writing fewer checks and into convivence of phone payments, pushpay solves that issue. Pros I love that people can easily pay from their phones. I can also easily change the category from my phone. Cons It's pricey. But I guess you get what you pay for. We are a smaller church and still find value in the investment. Review Source AM Amy M. Executive Assistant Religious Institutions Used the software for: 2+ years ### "Switching from PushPay" December 5, 2019 4.0 I am currently in the process of switching our online giving platform to something much cheaper with better customer service. Pros It is a good product that works very well. Its easy for users and admins to use and navigate. There isn't anything wrong with the service they offer. Cons It has the worst customer service that I've dealt with. They offer incentives that are impossible to meet, they don't respond to service tickets, they charged our church the wrong amount and took over 2 months to return the money to our account (over $2000!). The product cost WAY too much money. There are other products out there that offer the same things for a lot less money. Review Source Similar Products Featured ## Related categories [Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)