# eSchedule Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eSchedule the right Fire Department solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142521/eSchedule/reviews --- eSchedule 4.8 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eSchedule Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews LF Lana F Administrative AssistantPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “The system is user-friendly and makes payroll and time tracking much more efficient.“ August 22, 2025 LF Lana F Administrative AssistantPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the reports don't make sense for our use and there are some reports I wish could be created but I haven't been able to. But \[sensitive content hidden\] continues to bother the programmers with my requests (in a good way!).“ August 22, 2025 LF Lana F Administrative AssistantPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “It’s been a reliable tool that simplifies day-to-day administrative tasks and keeps everything organized.“ August 22, 2025 SB Sara B Paramedic Operations ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Can't say a bad word about this company.“ September 23, 2025 BS Beth S Deputy Director, Community Affairs and Police ServicesPublic Safety, 51 - 200 employeesUsed the software for: 1-2 years. “Eschedule is so easy to use and is a one stop shop for managing a variety of schedules at one time, different departments and management.“ August 27, 2025 SK Savvas K CFOMedical Practice, 501 - 1,000 employeesUsed the software for: More than 2 years. “i have not experienced any cons or heard from staff of any significant issues.“ February 6, 2023 LF Lana F Administrative AssistantPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “It makes managing shifts and payroll much smoother.“ August 22, 2025 SF Scott F Deputy ChiefPublic Safety, 11 - 50 employeesUsed the software for: 6-12 months. “There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed.“ June 29, 2020 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Neil M. Deputy Chief, Administration Hospital & Health Care Used the software for: 2+ years ### "Great Value for your Dollar" May 17, 2023 4.0 Overall, the software is a great value for the money. The customer service is top-notch, and the team is always willing to tackle any special projects or needs you may have. Pros Schedule is easily customized to the organization, time-clock is easy to use, timecards are easy to manage. Cons The UI remains outdated in some areas; the events calendar cannot be synced with an external calendar. Review Source JL John L. Lieutenant Public Safety Used the software for: 2+ years ### "eSchedule is a Superior Product when it comes to Public Safety Scheduling. " February 24, 2023 5.0 eSchedule has been fantastic. I have nothing bad to say about them. They are great for public safety scheduling. They manage everything that our agency needs from employee scheduling to time card management. Pros Being able to set recurring shifts is extremely beneficial. There hasn't been anything our agency has needed that eSchedule hasn't been able to make happen. Cons If I need to make a change to the format of the schedule, I have to request support. Some of these changes may be a "title" or complete layout change, which we recently did. I will say, however, that the representative from eSchedule stayed in constant contact and "blocked" her schedule for additional time, so we could communicate easily and I felt I was the primary focus during that time. Switched from [WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) WhenToWork was not a very admin friendly way to manage the schedule. We didn't have a time card management with them either. Review Source SF Scott F. Deputy Chief Public Safety Used the software for: 6-12 months ### "Olathe Fire" June 29, 2020 4.0 It works but it is more difficult to navigate through then other programs I am familiar with Pros Time cards are easier then the manual way we did it before the software. Cons On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software. Alternatives considered [Aladtec](https://www.capterra.com/p/248403/Aladtec/) Reason for choosing eSchedule Only one thing, the chief liked the idea of tracking maintenance Review Source Response from eSchedule July 8, 2020 Scott Thank you for taking the time to write this review. We appreciate it! Our Support Team has reached out to you so that we can address your questions and concerns. A number of these are easily addressed and are possible within eSchedule. Thanks again! RB Robert B. Director Public Safety Used the software for: 2+ years ### "7 years and it still works for us" April 14, 2022 4.0 Combining our schedule and time clock into one app was huge. Previously time cards were a paper process that was time consuming and left no practical method to analyze data. With eSchedule we manage time card entries in a few minutes each day and we're able to export the data for reporting and analysis. Pros Hands-down the best part of eSchedule has been the outstanding customer support. When we need help they are fast, friendly, and knowledgeable. One advantage of eSchedule is the software doesn't give admins a ton of options to select for setup - which can get overwhelming. Instead, we tell them what we need to do and they help make it happen. Cons The look/feel is a bit dated. Also, certain aspects like leave balance tracking are pretty basic with no true audit capability. Switched from [WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) We needed time clock functionality that offered the ability to assign staff/hours to departments. Review Source ZT Zachary T. Dispatcher Public Safety Used the software for: 6-12 months ### "eSchedule " January 25, 2023 5.0 eSchedule has been great to use and \[sensitive content hidden\] has been great to helpWith everything. Pros Online time clock and online schedule is what our agency was looking for Cons The least favorite thing so far would be no mobile app. Alternatives considered [Aladtec](https://www.capterra.com/p/248403/Aladtec/) Reason for choosing eSchedule Pricing was the main reason to chose eSchedule and schedule layout Review Source RL Rick L. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Quality Schedulling Software" July 14, 2020 5.0 Pleasantly pleased with overall performance compared to previous software. Pros Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel. Cons Sometime difficult to reach certain individuals inside the company directory for direct questions. Alternatives considered [Aladtec](https://www.capterra.com/p/248403/Aladtec/) Switched from [Aladtec](https://www.capterra.com/p/248403/Aladtec/) Pricing was higher and did not work well with QuickBooks payroll program. Review Source Response from eSchedule July 16, 2020 Thank you for the awesome review! We appreciate your business and look forward to working with you and the rest of the team at Carter County EMS. ER Eric R. Fire Chief Public Safety Used the software for: Less than 6 months ### "eschedule" April 6, 2022 5.0 Our Sales Associate \[SENSITIVE CONTENT\] was beyond helpful. Reached out to him many times when implementing and he was always more than willing to walk us through the process Pros Initial system seemed difficult, but after using it a few times is very user friendly Cons An IOS and Android phone App would be a great edition. Reason for choosing eSchedule Other provider could not implement our scheduling Review Source EW Ethan W. Lieutenant Public Safety Used the software for: Less than 6 months ### "eSchedule Review" February 6, 2021 5.0 So far, customer service and ease of use have been stellar. Very happy with our purchase. Pros Setup and customization were excellent and easy. Cons The formatting of the schedule is a little crowded. Alternatives considered [Aladtec](https://www.capterra.com/p/248403/Aladtec/) Reason for choosing eSchedule Pricing was a big factor. (About half the price) Review Source AM Allen M. Operations Supervisor Hospital & Health Care Used the software for: 1-2 years ### "West Carroll " September 24, 2025 5.0 \[sensitive content hidden\] is amazing and is always ready to help and always knocks the ball out of the park with whatever is thrown her way Pros There isn't one thing that i like most about eSchedule it is an amazing product. This system has taken payroll from 6 hours to complete to 30 minutes. Cons The pay code calculations code be a little better but our pay codes are difficult to understand not a fault of eSchedule Review Source CR Cindy R. HR Director Medical Practice Used the software for: 2+ years ### "HR Director" September 8, 2025 5.0 Very positive, excellent customer service. Pros Very responsive to technical issues and requests. The timekeeping component integrates well with our payroll system. Cons We have no complaints that come to mind, but thank you for asking. Review Source JP Jeanne P. Director of Administrative Services Used the software for: 2+ years ### "Company willing to customize to suit our needs, constantly seeking feedback to improve everything!" April 4, 2018 5.0 Pros Ease of use from both the Employer AND Employee facets! Transitioning into it was much easier than we expected, for al of us. Able to pull reports that assist in everything from certification/license expirations, required certifications, disciplinary matters, etc. Even have used reports to help win an unemployment claim - showing auto emails, #of times individual logged into system, times placed as available, and never scheduling shifts. In just a few clicks, I had enough information to reverse a 10K unemployment award. Have to love it! Cons I actually can't say there is anything I don't like about it. It's so easy to tailor it for what we want, what we need, and how we want to see things. This company has a great bunch of people - they are incredibly responsive to any questions and/or adjustments we ask for. We've been using this for over 10 years - absolutely one of our best purchases yet! Review Source Response from eSchedule April 5, 2018 Thank you, Jeanne! :) DE Donnie E. Executive Director Public Safety Used the software for: 2+ years ### "Emergency Ambulance Service Central PA" September 24, 2018 5.0 We are small emergency ambulance service. We are a closed Union service and have many different job codes, pay scales, PTO, seniority, request for PTO and scheduling. We operate and maintain 14 vehicles. We have approximately 70 employees that range from FT, PT and Casual. We have 24/7/365 operations with multiple shift configurations. The owner, sales department, technical support and programmers of eSchedule have been nothing short of excellent in setting up, educating, maintaining and developing the program to suit our needs. There were some small bumps in the road in the beginning and some kickback from employees/supervisors stuck in their ways. But, overall the experience has been pretty much an uneventful and seamless transition. Pros I like the many features eSchedule has to offer. Cons Don’t really have any negative comments. Any issues or concerns we have had with the software, eSchedule has worked quickly to resolve. Review Source Response from eSchedule September 27, 2018 Donnie - Thank you very much for providing this review and feedback! SB Scott B. Paramedic Coordinator Public Safety Used the software for: 6-12 months ### "EMS eSchedule has been very helpful in our organization with time management and scheduling." May 31, 2017 5.0 Felt like when we got the program a whole team came with it. Pros By far the biggest pro for EMS eSchedule is the costumer service!! No matter how many times I have called or emailed they always treat you like a valued costumer and fix any issue that may arise, or find options for features that you are looking for. We are always switching things up and they have always kept up with our demands. It is easy for the employees to clock in and out and keep an eye on their schedules. Can pull multiple reports from the program. definitely getting your money's worth plus more. Cons Missing a few convenient features, shift give-a-ways for crews, crews cant put up their shift for others to see. Unable to see at a glance who made changes to a shift, and the progression of the shift to what it is real time, on the administration side. Review Source Response from eSchedule June 1, 2017 Scott ¿ Thank you for the insight and great feedback! We are working on a trade/drop board feature which has been a highly requested feature. As always, there are many new features coming soon as well as an entirely new look & feel to the scheduling section. Stay tuned! JJ Jody J. Field Operation Manager Hospital & Health Care Used the software for: 2+ years ### "EMS eSchedule" September 20, 2019 5.0 The benefit of the program is having an online program that all employees have the ability to check their schedule and minimize out of service time. The app is a great asset for on the go management. Pros The ease of adding employees to the system, credentialing and setting up schedules. Cons The program is slow on the upload of changes and sometimes the information is lost if not saved due to connectivity. Review Source JG Jim G. Captain Used the software for: 2+ years ### "eSchedule provides our department the ability to utilize a fluid schedule model." March 11, 2018 5.0 Pros Employees and Watch Commanders along with others who have scheduling responsibilities enjoy the ability to interact through the software to insure proper staffing levels. Last minute shift swaps and changes are easily conducted directly between the involved members guaranteeing no unexpected vacancies. Cons I understand the eSchedule team is working toward additional customization of the program that will enhance the user interface and allow for shift colors to be displayed. Review Source MT Mike T. Director of EMS Hospital & Health Care Used the software for: 2+ years ### "We have used this product over 5 years and would highly recommend to other services." May 24, 2017 5.0 We had our payroll process streamlined and and our scheduling has been simplified. Pros Makes our payroll process a breeze. Scheduling is simplified and open slots can be filled quickly through the bid process. Allows quick and easy dissemination of information and allows us to upload a full library of our documents and standing orders. Review Source Response from eSchedule May 28, 2017 Mike ¿ We're so glad you're happy with eSchedule. Thank you for being a long-time customer and supporter! EM Erin M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to use" September 6, 2019 4.0 Pros Functionality and ease of use. Ability to log in from multiple places. Cons Mobile version is pretty limited. Have to select full version when logging in from iPhone. Review Source JP Jeanne P. Director of Administrative Services Used the software for: ### "One of the best changes we ever made!" April 13, 2015 5.0 We've been with EMS eSchedule since 2007. As the Director of Administrative Services, I cannot even begin to tell you the positive effect this has had in our agency. From reducing the time spent to actually "manage" our schedule and it's many changes (which averages approximately 30 man hours per month saved), tracking our members' certifications (no more digging through filing cabinets!), auto-reminders for renewals (no more "I forgot's"), to the very efficient tracking of our vehicle maintenance logs, mailing lists, hours reporting, payroll projection, and accessibility for training through the system as well! This is definitely a manager's dream come true - and a product that is constantly being improved and expanded - a real working program for real working people! (And no - you don't have to understand anything more than point and click to use the program - YEAH for those of us who aren't the most techno-savvy!!) Looking forward to the future with EMS eSchedule! Review Source Response from eSchedule April 16, 2015 Jeanne - The whole team here at eSchedule thanks you for the time you spent writing this review. As always, your input and feedback are both appreciated and helpful as we continue to expand and enhance the software. Thanks! MW Michael W. Director Hospital & Health Care Used the software for: 6-12 months ### "Review of eSchedule" April 29, 2020 5.0 Great Experience, recommend this service to other EMS directors. Pros Certification Matrix, Payroll and time clock feature. Cons Not being able to alter the Payroll Form with out assistance Reason for choosing eSchedule Recommendations from other EMS Directors. Review Source Response from eSchedule April 30, 2020 Michael Thank you for taking the time to write this review. We appreciate your business and look forward to working with you. TB Todd B. Chief Public Safety Used the software for: 6-12 months ### "Highly recommend " October 28, 2016 4.0 This product is what we were looking for to get our scheduling and time clock in one location. With all of the added functions it becomes a one stop product for the needs of our organization. i would recommend them. Pros Customer support and all in one functions Cons Ability to create shifts or make changes to the actual schedules is limited to the vendor. Review Source Response from eSchedule October 28, 2016 Todd, we value your business. Thank you for the nice review. GS Greg S. Director of Ambulances Hospital & Health Care Used the software for: 1-2 years ### "Exceptional customer support and ease of use. " March 7, 2018 5.0 Pros The customer support is always friendly and quick. Ease of use through point and click functionality. Review Source AS Amanda S. Administrative Assistant Used the software for: ### "Time Saver - Life Saver" March 16, 2016 5.0 EMS eSchedule has been a blessing to our office. Prior to using eSchedule, our paper timesheet payroll process would take 3-5 hours between myself and our Lt. We now have it down to about 1.5 hours! The scheduling process can be carried out for several months which also saves our Lt. time. Also having the program automatically keeping track of our PTO allows me to not have to keep a seperate spreadsheet for all of our employees. Just about any report you need is at your fingertips, which has simplified our record keeping. We have been extremely pleased with this product and the excellent customer service that comes with it. Review Source Response from eSchedule August 9, 2016 Amanda - Thanks a ton for your feedback and the review. We appreciate your time and value Meigs County EMS as a customer. If you need anything at any time, please reach out. GW Greg W. Clinical Education Supervisor Used the software for: ### "EMS eSchedule - A Great solution for our scheduling needs." April 10, 2012 5.0 Very highly rated. We would select EMS eSchedule again if we were in the market. Pros Very reliable, in two years we've never experienced any downtime. Extremely flexible, we've been able to implement two different schedules without difficulty. Dependable customer service, our needs have always been addressed. Feature rich with user selectable modules for a variety of applications. Accessible from anywhere an internet connection is available but still secure. Cons We have no negative comments. Review Source CB Clinton B. CX Used the software for: Less than 6 months ### "Easy to use Scheduling!" March 15, 2018 5.0 Pros I like that it is easy to use and the features are tailored to my business. Support is easy to get a hold of. Cons It took me a while to get setup. i wish I was up and running faster than I did but over all no complaints Review Source KB Karly B. Esthetician Used the software for: Less than 6 months ### "My experience was really good, we were able to set it up fast and have enjoyed using it a lot since" March 15, 2018 5.0 Pros Some Pros for the software is the features, they are really good to work with and I am always happy when I figure out more ways to use them I always am happy to share how they work with the team Cons The cons would probably be the price I feel like it is a little bit pricey so if there is a way to lower anything that might help Review Source Talk to a Capterra advisor for free and get results within 15 minutes.