# Page 6 | Peek Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Peek Pro the right Reservations solution for you? Explore 795 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews --- Peek Pro 4.7 (795) [View alternatives](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 6 - Reviews of Peek Pro ## Showing most helpful reviews Showing 126-150 of 795 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Mallory R. Operations Manager Fishery Used the software for: 6-12 months ### "Great for Lodging and Smaller scale Businesses" November 20, 2019 3.0 Our overall experience with this product was a frustrating one. Initial set up was done quickly but we were not guided on how to continue. Entire calendars were deleted by mistake and customer service was not super helpful. The program didn't do all that we needed to do, and we were told we had to pick and choose which features were more important and those were the ones we would be able to use. The entire experience made my life harder when it was supposed to take pressure off of me. It was frustrating enough that we have left this product to try another in hopes that it would be better. Pros I liked that it allowed for multiple products to be combined and purchased at one time. And once we were assigned an account manager, the customer service was great. Cons I did not care for the calendar set up on the back end. We are a company with multiple resources and it was very cumbersome visually. They also did not have a waterfall feature when it comes to assigning resources. We also did not care for the reporting features of the software. Review Source Response from Peek Travel November 26, 2019 Hi Mallory, thanks for leaving us this review. We appreciate the feedback! If you ever have any questions or would like more information, please don't hesitate to reach out to us :) JG Joe G. Owner Hospitality Used the software for: 1-2 years ### "Easy To Use for Operators and Clients" November 13, 2020 5.0 I really love so many things about the software. I love how easy it is to make a reservation, to check rosters, financial reports, invoicing, automated email follow ups, etc. Pros The system is simple to use and easy to learn. When necessary, customer support has been excellent. Cons I don't really have anything to complain about. Reason for choosing Peek Pro Quite frankly because the sales representative actually stayed in touch with me and it came down to "whoever calls me back is who I'm going to go with!" Fare Harbor rep didn't call back when he said he would, nor even the next day. He was REALLY upset with himself when I told him that what made the difference was Peek wanted our business more and showed it. Review Source Response from Peek Travel March 8, 2021 Joe, we can't thank you enough for this review. Your review is much appreciated! We do our best to keep our partners satisfied through routine check-ins and communication. Please feel free to reach out if you have any more questions about Peek Pro. JC James C. President Recreational Facilities and Services Used the software for: Less than 6 months ### "Excellent product!!" June 21, 2023 5.0 Only having used it for one weekend, it remains to be seen but so far yes. Pros The streamlined efficiency and the fact that the employees can be on the same page is amazing. Cons Widgets are a complex process to me. Not being trained in computers, luckily I had \[sensitive content hidden\] to set it up for me. Review Source CF Chase F. Owner Used the software for: ### "30% increase in sales in the first 2 months!!" February 10, 2016 5.0 I am the owner operator of Virginia Beach Horseback, the only destination in the United States where you can rent horses and ride down the beach on a resort beach. We tend to place in the top 5 websites for "Riding horses down the beach." With this being said, it was a necessary business move to strategize a better way to capture more customers by making it easier for them to reserve online through our website versus only being available for phone calls and manually plugging in reservations ourselves. Within my first two month of using Peek Pro, our business saw a 30% increase in sales. Now, not only do we have the advantage of people discovering us online and buying ticket, this has helped make it easier in reaching our full capacity during stronger seasons of the year. The setting up process if very simple and easy. Having things established on your website is all dealt with by the staff to ensure it's fully functional. Within a few hours time frame we were able to convert the company to the new reservation strategy, and it fortunately became a win-win for us in the long run. I would like to say what really makes this company the only company of its kind, is the cell phone application that integrates with the desktop computers while phone calls are being answered and reservations are being plugged from the back end. My managers are able to see exactly what the schedule is and where new people fit and be plugged and chugged into the cell phone app, allowing my 20+ person staff at all times to know exactly what's going on. As an owner, it is important to know what you are making every day. The freedom of not always being on the job is necessary when thinking about the next best move to make when advancing your business. Whether on the job or not, we know exactly what we make in cash as well as credit card sales. Hands down, I'm very happy with the service and speedy customer support responses. Alex Seidler is a great, well-spoken gentleman and I am glad to have crossed paths with him to convince me to try the service out. I recommend this to anyone who owns a reservation-based company. I honestly feel the internet is where all things are going these days. It is important to catch up with the times and Peek Pro can make it happen for you! Review Source MM Milena M. Owner Sports Used the software for: 2+ years ### "Makes my daily job much easier" February 17, 2022 5.0 Pros It's very easy to use and the compatibility with phone app is great. Waivers and cloning bookings are definitely features that I use a lot. Cons I wish clients were able to login so they have their information saved. The tips feature would work better for us if they were available when clients are booking online by themselves. It would be great if we were able to create customized automatic messages on the SMS feature, like we do on the emails. Review Source IS Ira S. Owner Music Used the software for: 1-2 years ### "Love Peek Pro!" July 11, 2023 5.0 Pros Simplicity and mobile use. The calendar is very easy to use. Cons Not sure what needs to be improved. Either than reducing my calendar view in rentals to “view booked dates only” Review Source JK Joseph K. Welcome Center & Good Fortune II Coordinator Environmental Services Used the software for: 1-2 years ### "Once you learn how to use it, the program is incredibly easy to use and has unlimited customization" December 12, 2017 5.0 Quick and simple process to book every aspect of our tours. From employee or volunteer scheduling to customer bookings, I love this company and its product. Pros The ease of personal use along with the ability to tailor the system to your needs. I am in love with this program because of how much information can be gathered from your consumer. However, by far the greatest single attribute about this program is the customer service. The reps that this company hires are very professional and easy to work with. They have an answer almost immediately or will try to find it and follow up with the correct answer. Be it 11:00AM or 9:00PM, I get a speedy response regardless if I call or message. I love working with this company Cons In the beginning of using and customizing for your own company, it can be a bit daunting and confusing trying to figure out how to work it. Review Source VR Verified Reviewer Enterprise Sales Executive - Cloud Applications Computer Software Used the software for: 1-2 years ### "Changed the way we do business for the better!" June 10, 2015 5.0 Peek Pro has instantly improved our business operations. We used to use several different products and spend hours each week trying to link them all together. With Peek Pro, we have a single vendor that supports online self-booking, schedule availability, resource and equipment management, electronic waivers, customer emails, social media integration, reporting, POS, and more. Our investment into Peek was returned overnight and we continue to see enhancements and new features released. Their support team have been amazing, always available to help us when we ask for it. I cannot begin to emphasize how important Peek Pro is to our business now and how impressed we continue to be. I highly recommend this product and company. Check out how we use it today: www.austinwakesurf.com Please contact me if you want to know more about our experience with Peek Pro. Pros cost effective easy to use mobile app all inclusive offering Cons would like to see integration with something like mailchimp or constant contact Review Source AS Alison S. Director of Community Programs Used the software for: 1-2 years ### "I have been using Peekpro for over a year now, the product and help chat feature are both wonderful." August 1, 2018 5.0 Ease of use, easy to train guides, enjoy the support team Pros The software is easy to use, I have trained retired guides with limited computer skills to use it, and anytime I have an issue, the help chat feature has worked with me to solve it. They are quick to respond, very helpful and if there is a problem they can't solve, they send it on as a suggestion to the software developers. Their widget is easy to integrate into my website, and I can create custom buttons for unique experiences that I want to highlight. I would definitely recommend it to anyone looking for easy to use software that has a "can-do" attitude support team. Cons I have run into a couple reports that I would like it to run that have been challenging. Their standard reports are great, but sometimes creating a specific report can be a little bit cumbersome. Review Source PH Patrick H. Owne Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Customer Support is nonexistent " March 7, 2024 1.0 It started great. Rep was friendly and professional. Onboarding was rushed, because Christmas was coming. I wasn’t ready, but they really pushed. They installed it in a part of my site, unrelated to the tours. Onboarding department the went on Christmas break. No one on duty. On January 3, I got an email that the onboarding support was over. I found that the booking links did not work on a mobile form. Customer support is useless. They only send me technical jargon to give to my web designer. They refuse to address the issues with their product. I started this project enthused and excited. I have spent dozens of hours creating landing pages. All a massive waste of time. I feel ripped off, and ignored by peek Cons Nothing. Big promises. Absolutely no support. Review Source Response from Peek Travel April 15, 2024 Hi Patrick, thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you've encountered with Peek Pro. Our team is dedicated to providing a seamless experience, and we take your concerns seriously. We'd like to investigate this issue further to understand how we can improve. Please reach out to us directly through Helpdeck Chat or support @peek.com so we can address your specific issues and work towards a resolution. Your satisfaction is our priority, and we're committed to ensuring a positive experience for all our users. CN Carl N. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "This software makes life easier and converts more sales." December 19, 2017 4.0 I can run my business sales more automated and spend much less time on the phone. This software brings my business up to date and into the mobile and electronic marketplace. Pros I like that I can run and even configure the software from my phone in the field. I like that I can receive text confirmations and even confirm or decline reservation requests with a quick text code reply. Cons Scheduling time off for a resource or guide is tedious. I need to either cancel an entire chunk that I scheduled (I usually schedule a month or more blocks) OR I need to go into each activity one at a time and remove the resource or guide for every day and every activity that the guide or resource is not available. It would be MUCH easier and faster if I could just enter a date range to make a resource or guide unavailable and would take a few minutes rather than a half hour or more to schedule a vacation or illness for guide. I have made this feature request many times as I'm sure others have but obviously must be very challenging feature to add. Review Source DC Daniel C. chief executive office of canoe rentals..... lol Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Peek is great to work with! I highly reccommend working with \[sensitive content hidden\] , they were great!" July 24, 2023 5.0 so far it has been great, not really hard to learn how to use. Pros keeping track of my bookings and not being screwed by no call no shows anymore. Cons Only issue is charging same for back end appointments as front end. hoping to get that fixed Review Source EH Emil H. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Less human work, more automation!" November 13, 2017 5.0 We wanted to get rid of excel sheets and papers, to spend less time to organize the tour in the back stage. It was exactly the software that we were looking for. And yes, it was really long time for us to find the Peek Pro. But as it was said in our preverb: "Late" is always better than "Never"! Pros First, we can control the number of attendees of our tours, archive the customer information, calculate the income, track paid & unpaid tickets. So there can not be any overbook situation. It gives us chance to integrate the software to our website, which allows us to make direct online sales, even we are a non-USA and non-EU company. Many reporting forms, which helps You analyse the statistics. After learning and using the software, we understood that there are much more useful aspects of the Peek Pro software, which we really did not even think about that before. If to say shortly, it is the only software which answers our needs to operate punctual and smooth as a local tour provider. P.S. Very helpful support team, which acts really quick! Cons We look forward to see Peek Pro more useful for the multi-day tours. It is very useful to use it for our day trips, but not yet for the multi-day tours. Review Source ET Eric T. Co-Owner Retail Used the software for: Less than 6 months ### "Peek Pro A+" March 1, 2024 5.0 Pros Easy rollout and fantastic training makes this a no brainer. Cons Some of the interface can feel a bit vanilla Alternatives considered [Booqable](https://www.capterra.com/p/138689/Booqable/) Review Source Response from Peek Travel April 15, 2024 Hi Eric, we're genuinely grateful for your positive review of Peek Pro. We'd suggest visiting the helpdesk often, our support team is constantly providing training so you can get the best out of Peek Pro. VR Verified Reviewer Co Owner Used the software for: 1-2 years ### "Very complete software option for activity operators, great support, and very easy to use." November 1, 2017 5.0 One software that handles many of the tasks necessary to handle the management of my business. Pros It automates quite abit of tasks for operators, easy to use, many features available to increase efficiency. Competitive processing rates, great support team. Cons Since they continue to add features, there are bugs here and there. Some of the features, seem to be very helpful, but they do take some planning in order to implement. Review Source TC Tanya C. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The reports side is fantastic" September 22, 2020 4.0 The software is great, customer support is phenominal Pros reporting functions and pricing for user is great. Some calendar function and customization options. Cons It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing Peek Pro I need both a functioning calendar and the reports, it was the calendar that ultimately made the decision. While not perfect for what we need, it was the best option Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Due to the reporting system, it was basically non-existent on Rezdy Review Source Response from Peek Travel April 20, 2021 Hi Tanya, we're glad to hear you're finding Peek Pro useful and it sounds like you're really taking advantage of some great features. The Reports feature was designed to help operators, big or small, actively track their business a number of different ways. Feel free to reach out to us if you ever have any questions about a part of the Reports feature. We look forward to continuing to work with you and Big Blue in the future! DD Dennis D. CFO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Overall Good Product" March 9, 2024 4.0 Pros Ease of product setup. Overall functionality of the software. Cons Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) The overall software just seemed not as advanced and the user interface was not as user friendly Review Source Response from Peek Travel April 15, 2024 Hi Dennis! Happy to hear you got great results on your first day using our features, our product feed widget is great for that! We can't wait to hear more. KQ Karen Q. Owner Education Management Used the software for: Less than 6 months ### "Glad I Choose Peek PRO" February 21, 2020 5.0 I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive. Pros Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers. Cons Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I like to do things myself, but sometimes find something I need support to do for me. But more and more, when I requested something from support, it took two or three attempts before it was done properly. Review Source CB Carrie B. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Business Changing Software" December 27, 2016 5.0 There are many times in business when you know you made the right choice and never have I felt that more often than with Peek Pro. We made the change from Zerve at about 4 years in business and roughly 2 years on Zerve, approximately 4 months prior to their mass-exit from the industry. We narrowed between many of the top tour ticketing software options and finally picked the winner...Peek Pro. There were a number of major qualifiers for this, including ease-of-use for admin, guides and guests, integration, cost, reporting, promotions and a big one, development. With the exception of a few items that many of the systems, including Peek Pro, hadn't fully fleshed out, they hit high marks with more than enough and a big one was development. We love seeing that items on our list are being ticked off monthly rather than waiting years. Customer support through the website tends to be quick and the FAQs are super helpful. Generally we can find most of what we need and have had very few glitches, more often than not they are tied to a wholesale or other integration, not specifically Peek Pro. Highly recommend! Pros Ease of use, active development, cost, support, reporting, promo options Cons A few things are sent out prior to really solid beta where things are removed that were there previously, but they are added to development for improvements to come through soon Review Source KC Kristen C. Stort Teller, Director, Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Ghost Tours" August 17, 2023 5.0 This has been a positive experience. We are very pleased with the software and services offered. Pros It is excellent because we have outstanding support from \[sensitive content hidden\] to guide us and help us understand the software. Cons So far, we have not had any negative experiences with using the software. Reason for choosing Peek Pro We chose Peek PRO because of the support team and fabulous customer service. Review Source DM Danny M. Owner/Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Perfect for my small tour booking needs" July 24, 2021 5.0 Great booking flow for the customer. Easy to navigate back end. Pros Intuitive and powerful interface that is very customizable. Cons Was hit with a surprise $199 USD set up fee that was not mentioned in the original demo or follow up call when pricing was discussed. I understand the need for the fee but didn't appreciate how late in the process it was disclosed to me. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro Very similar products and price points. Peeks interface slightly edged it out for me. Review Source DS Daniel S. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Easy set up and maintenance" February 23, 2022 4.0 You will never find better customer service support. Peek Pro delivers the BEST. They take supreme care of their tour operators! Pros I recommend Peek Pro. The setup and maintenance of this software are great for any level. Cons FareHarbors layout is more polished and professional. I hope they catch up to them soon. Review Source CB Cameron B. Business Development Cooordinator Recreational Facilities and Services Used the software for: 6-12 months ### "Does the job!" February 15, 2023 4.0 Peek Pro puts all of our products, activities, rentals into an easy to manage format. For the most part, we are loving our time with Peek! Pros Peek Pro allows customers to seamlessly place reservations via their custom widgets on our website. Once placed, we are able to manage these activities and reservations easily in the back office suite. Cons Peek does have some slight technical issues and we notice frequent bugs that occur simultaneously to the rolling out of their updates. Hopefully they get the frequency of these online issues fixed ASAP. Review Source CG Chavonda G. Real Estate Broker Entertainment Used the software for: Less than 6 months ### "peek pro booking sofware" October 3, 2019 3.0 I did not like this software at all it was a terrible experience for me the overall make of the software was not for an Escape room and to be honest I don't know what company would be able to use this software. Pros The only thing I liked about this booking system was the ability for them to stop bad reviews from being posted to your company Cons This software was not for Escape rooms the ease of use was terrible the overall build was crazy especially the name of the topics. the setup was layed out crazy no one could really understand it it would also take up too much time trying to figure it out. the developer of this software needs to consult with others and redo the entire software. Not software to use with escape rooms. It was set up like you were looking for a flight or something with an airplane going around in cirlce while you're booking an appointment for a customer Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Review Source Response from Peek Travel November 4, 2019 Hi Chavonda, thanks for your review. We really value your feedback as we are continually trying to improve and tailor our software to meet the needs of our partners. Please let us know how we can best support you and your team as you continue to use the platform. We're here to help! MB Mike B. Co owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer support and technical help" June 6, 2021 5.0 Excellent Pros Website integration and automatic emails with and complete booking reminder Cons Sometimes the Schedulinghours are off when my phone is not updated. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.