# Page 4 | Peek Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Peek Pro the right Reservations solution for you? Explore 795 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews --- Peek Pro 4.7 (795) [View alternatives](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 4 - Reviews of Peek Pro ## Showing most helpful reviews Showing 76-100 of 795 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Aja N. Administrator Sports Used the software for: Less than 6 months ### "Peek Pro Review - Blue Water Divers, British Virgin Islands" September 15, 2022 5.0 I have had a fantastic experience from start to finish. Our company has been in business for 42 years and it has been no small task setting up Peek Pro for us to be able to use it - I have found every team member to be helpful and knowledgable. Pros The online booking system has completely streamlined our reservation process. This allows us more time to focus on other aspects of the business and will be crucial come our busy season. Cons We have a large number of repeat customers, it would therefore be nice to have customer profile's automatically saved so that we can look up customers and see all of their information were they to return. Reason for choosing Peek Pro I found Peek Pro to be the easiest option to use. Review Source AP Angela P. Owner/CEO Recreational Facilities and Services Used the software for: 1-2 years ### "Our go to reservation software. " February 17, 2022 5.0 Peek is easy to use and maintain as my business continues to grow. Pros This software was easy to get implemented. And start up support was great! Cons It has been really inconvenient to not be able to tailor reports for bookkeeping. Dislike that many features require a third party app (I.e., syncing booking to calendar). Reason for choosing Peek Pro Great initial customer service. Review Source DP David P. Captain/Owner Maritime Used the software for: 2+ years ### "Second Time User" April 7, 2023 5.0 We own a day sail charter business in St. Thomas and have been using the platform for over three years now. I like it so much, that when I launched my new charter business in RI I naturally used them again! Not to mention \[sensitive content hidden\] , our onboarding specialist made the process simple, again! Pros Seamless integration to our website, tracks our bookings and pays quickly... Cons Nothing, it works perfect and keeps track of all our bookings so we can concentrate on sailing! Review Source MPM Michael P M. Leisure, Travel & Tourism Used the software for: 2+ years ### "Couldn't imagine my business without it." September 13, 2018 5.0 Pros We were with several of Peek's competitors but were always looking for a better fit. We have been with Peek now for several years and we aren't on the look out any more. We started with them shortly after they launched, and there were some growing pains at first but in retrospect, it is really stunning how much they have grown and how often they roll out new features and functionality. I have found through the years that if I have a need for the software to do something completely new, all it takes is for us to mention it to the Peek team, and fairly quickly our issues are addressed, and a solution is implemented. I have never worked with another team that is so responsive to customer suggestions. Peek is invaluable to our everyday operations and is so integral to our growth and my sanity that I could not imagine working without them. Cons My only complaint is that there are so many new features rolling out that sometimes I cannot keep up. However, I am aware that the issue may have more to do with my own issues and not be a reflection of Peek at all. Review Source TM Tamara M. Owner Fishery Used the software for: 2+ years ### "Great system, excellent customer service" February 24, 2022 5.0 Pros Peek is easy to use and helps me keep track of my complicated tour system. Cons The waivers need quite a bit of improvement, in my experience. Review Source LL Leo L. Founder Retail Used the software for: Less than 6 months ### "Simple Bicycle rental platform" January 30, 2024 5.0 Peek Pro basically set it up behind sense. Not much for me to till the onboarding and learning part. Everything was expanded and understandable. Our onboarding person kept on us during the two week process to double check and triple check that we were comfortable this it all. Pros Simplicity, designed with our exact needs. Cons There is not much to not like. Maybe not have a direct account manager, but it hasn't been a big issue. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Simplicity and wavier forms was the biggest reason to switch. Review Source NB Neil B. Owner Retail Used the software for: 6-12 months ### "Hard pass here" November 29, 2023 1.0 Really wish i never heard of this company. Pros The marketing is good bit not good enough Cons The payment processing is awful. And they dont seem to care about getting it fixed. I'm current waiting for 2 week on a payment that should have been here already. Review Source EF Else-Jean F. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Software that Streamlines our Front Desk Procedures" March 12, 2021 5.0 We appreciate how this integrates with our website, and allows customers and employees to complete bookings. Our front desk team is able to increase efficiency, and have a more professional approach to customer reservations. Pros Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions. Cons The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around. Reason for choosing Peek Pro I've seen Fare Harbour on a competitor's website, and didn't appreciate the front end presentation. Peek Pro seems to have a better customer facing side. Review Source Response from Peek Travel March 29, 2021 Hi Else-Jean, Thank you for taking the time to share your comments with us! We're so glad you've found Peek Pro simple to use and helpful for both your team and customers. Our customer support team is always available to help if you have any questions moving forward! We value your comments regarding gift cards and take them into consideration when updating the site next! Please don't hesitate to reach out to our team if you have any other comments or questions related to the software. KF Kenneth F. CEO Recreational Facilities and Services Used the software for: 6-12 months ### "Beyond Rentals" September 29, 2022 4.0 From the first contact through onboarding and beyond I have always felt the Pros Rental programs rely heavily on the support staff and ability to easily navigate. The superb support is what keeps loyal and the fact I feel my voice is heard for new features Cons The software currently lacks the ability to track service or hours of use for our product for maintenance but does allow to identify specific product at time of rentals Reason for choosing Peek Pro Eddie Risser and Jarrod Swanson were amazing emissary for the product Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Support was lacking and at the time no affiliate programs Review Source MK Mark K. Partner Entertainment Used the software for: 2+ years ### "Peek, good for what it's good for, but missing key business features." September 29, 2022 4.0 It's done a good job for our business, and the price is pretty reasonable. But they could be more responsive to user requests. Pros Easy to integrate, and generally easy to use. Cons Cannot automatically extract signed waivers. Handling add on bookings is somewhat querky. Review Source MM Meg M. Co-owner of Bend Ghost Tours Entertainment Used the software for: 6-12 months ### "Peek is Amazing!" February 23, 2022 5.0 Peek makes everything so easy! It's a very intuitive program that was easy to learn and made such a huge difference for our business. Peek's customer service is also excellent, and anytime I've had a question or needed clarification, they've been incredibly helpful. If you're considering starting a business in this field, I can't recommend Peek enough! Pros It's just so easy to use! And it makes the business run so smoothly. Cons The only thing is that I would love if there was a tipping feature that we could integrate with the follow-up email sequence. I know there's one that you can add at the time of booking, but not sure if the feature can be used in the follow-up emails. Review Source KS Katie S. Taproom Manager Food & Beverages Used the software for: 2+ years ### "Take a Peek at Peek" January 25, 2024 5.0 Pros We had an account with Peek for a few years, but then due to the pandemic, we stopped using them. So when we wanted to resume tours, we did some shopping around, but turns out Peek was still going to be the best option for us. They were super helpful and could even reactivate our old account, so we did not have to start all over. Cons Nothing at this time, they were super easy to work with and made everything very easy to relearn. Review Source RF Randi F. Manager Retail Used the software for: 6-12 months ### "Peek PRO - Bike Shop" May 28, 2023 5.0 Pros Peek is very easy to use and the onboarding process was easy and simple! Cons I haven't had any issues so far, and I don't foresee much of any in the future. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We actually had peek in the past and swapped to fare harbor because it was a little bit cheaper and seemed like it could be a good product for us. It turned out being very clunky in the back end and we had a hard time with it. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Absolutely appalling" June 22, 2017 1.0 Pros Pretty much jack s#!+ I have very few good things I have to say about this app. Their customer service is beyond horrible, the app is not user-friendly, I am blown away that they have received so many positive reviews on this site. We are an escape room located in Delray Beach and just got done (thank God) using peek for a few months. Cons This software used to be called ZOZI Advance. Then their company back-end fell apart, and they were bought out by Peek. Peek discontinued the ZOZI app, and immediately released their own. It is an enormous pile of steaming donkey turds. We had so many problems using their software, logging into their software via a browser, using the app to book clients, using the app to recall previous bookings, on and on and on. However we stuck with them, because we were hoping that things would get better. We even voiced our concerns multiple times to customer service which fed us a bunch of BS saying that they would "forward it to the development team". Now I'm no dummy, and I realize things don't change overnight – but not even the slightest improvement or intention of an improvement was made during our multiple conversations with their customer service team. We will never use or refer them again. Review Source DJ David J. Owner Entertainment Used the software for: 1-2 years ### "A truly turn-key product!" December 2, 2023 5.0 Pros The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested. Cons No cons at this time, this is our second business integration of the Peek Pro platform. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We had both products for a year and with out a doubt, Peek was superior to the alternative. Review Source GP Greg P. Co-Owner Entertainment Used the software for: 6-12 months ### "Peek Pro Is A Winner!" March 12, 2021 5.0 Again, the customer support, ease of scheduling for our customers, ease of check in are all great! Highly recommended. Pros For small businesses or businesses just starting out the fact that there is no cost to the business is awesome! The small Peek fee is passed on to the customer. The design, customer support and implementation is all done by Peek. That is awesome, and they actually answer their phones. Cons Like any software they each have small features from an end user that you would like to see. For example their app is only Apple compatible. Cool thing about Peek is that you can request something to be changed and added, and they pass those thoughts and suggestions on to their development team. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Reason for choosing Peek Pro Cost and ease of use! Review Source Response from Peek Travel March 29, 2021 Steve, your comments are very appreciated by our entire Peek Pro team! We're dedicated to providing a platform that's suitable for businesses like yours and will continue to do so to ensure the best experience possible for you and your customers. As mentioned, we value all partner requests and always take them into consideration. Please continue reaching out to us with your suggestions! We love hearing them! We're looking forward to continue working with you and Time Crunch Escapes in the future! ME Marissa E. Owner operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy to use for businesses and customers " January 19, 2024 5.0 I’m very pleased with the Peek Pro scheduler and think it’s a great addition to our business. \[sensitive content hidden\] were very helpful and answered any questions that came about. Pros I like the variety of booking flows that peek allows us to customize. Cons I think editing the activity schedule can get a little confusing at first. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro \[sensitive content hidden\] really took the time to explain everything to me about Peek Pro. I thought it would be a good fit for my business. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) I liked the booking flow of Peek better. Review Source KS Kevin S. Sr Software Architect Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Exactly what I was looking for in a booking system for a tour company." August 31, 2019 5.0 Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast. Pros Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on... Cons Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[RESMARK](https://www.capterra.com/p/99106/RESMARK-Systems/) Reason for choosing Peek Pro The right mix of functionality and simplicity to be able to quickly and easily support myself. They also waived certain fees due to my level of software experience, they knew they were not going to have to hold my hand. Review Source Response from Peek Travel September 9, 2019 Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :) JM Jasmine M. Online Sales Manager Retail Used the software for: Less than 6 months ### "Return Customer" October 24, 2023 5.0 Pros We had initially left Peek searching for "more" a little over a year ago. When finding ourselves unhappy in our new platform, our owner suggested revisiting Peek and to our surprise, Peek had done major upgrades to their software and now offer a much more user-friendly software and a multitude of features! Cons No Cons, the process of adding products could be streamlined just to shorten the amount of time spent on it! Review Source Jennifer A. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Makes Booking Easy for Clients" August 6, 2020 4.0 So far it has been quite a bit of work, but my clients say it's much easier than my previous set-up. Pros I switched to Peek Pro because they do not charge a monthly fee. I was tired of paying for services that were not creating conversions. They charge a percentage upon each sale which is little more than I already pay for PayPal or credit card fees. The team at Peek has been very helpful in guiding me as I set up the widgets and helping me when I struggle with the back-end. Generally, it does everything I need it to do, with some minor adjustments and work arounds. Cons The reports aspect lacks manipulation. I wish that I could choose how to view bookings based upon guides, dates, and classes all at once. They do not offer a subscription option so I have had to manually enter codes for all of my unlimited and package users. It is not the best for what I do, but I hope the developers can clean it up so it better serves my needs and keeps booking easy for my clients. Reason for choosing Peek Pro I only pay them if I get paid. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Pricing, management, accessibility Review Source MB Marian B. Engagement Director Religious Institutions Used the software for: Less than 6 months ### "Review of Peek Pro" February 9, 2024 4.0 Pros Peek Pro is going to help us stay organized, welcoming, and even financially sound. Cons The vocabulary used in the internal interface is not the same vocabulary we use, so it confuses me. I may be the only one. There's a huge learning curve, and the training was done by the trainer pointing out things in quick succession rather than me trying things as she guided. I didn't even know what questions to ask at the end of sessions, and mysteries I brought up in between still haven't really been answered. I have had to poke around a lot on my own and results from minute to minute vary widely. I've lost a lot of sleep. Reason for choosing Peek Pro I was poking around the internet for help and y'all noticed. I hadn't even gotten as far as finding other products. Your price was worth the risk. Review Source MT Maryellen T. owner Recreational Facilities and Services Used the software for: 2+ years ### "Easy to navigate reservations software for our small company" August 23, 2022 5.0 From the beginning support and ease of use were evident. Their app is convenient for myself and our employees. Pros User friendly software with a great support system and timely updates that help me with my business. Cons I would like to be able to create an auto text with my own verbage. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Peek Pro Support, support, support! The App was a big plus as well Review Source KZ Kristian Z. Owner Internet Used the software for: Less than 6 months ### "A great system for my clients." October 13, 2023 5.0 I had a positive experience communicating with and setting up Peek Pro for my clients. They were all very helpful and made it as simple and easy process for a great price. Pros Peek Pro made it easy to setup a booking system for my client that worked with the features we needed (automated bookings, management of bookings, payment processing, etc). Cons My biggest gripe with peek Pro is something most inconsequential, but I wish the actual interface looked better. It works great, but it isn't the most beautiful looking booking system I have seen. Reason for choosing Peek Pro The pricing, the features, and the customer service. Review Source JG Joe G. General Manager Hospitality Used the software for: Less than 6 months ### "New Peek User" May 10, 2023 5.0 Peek allows our customers to book overnight accommodations as well as activities from one booking engine. Pros From start to finish Peek has been a good choice for our business. We like the flexibility of the functions. Cons Would like a better "grid" view of the availability of rentals. Reason for choosing Peek Pro Flexibility of pricing and ability of booking software Review Source CS Chris S. Events Manager Automotive Used the software for: 2+ years ### "Great software" February 17, 2022 5.0 Pleasant experience so far, no real complaints. Pros Easy to use interface. Has a lot of features to make bookings simple. Cons A way to email all customers together that are booked for a certain date. A way to bulk-reschedule customers if a date changes. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) More features within Peak. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.