# Page 3 | Peek Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Peek Pro the right Reservations solution for you? Explore 795 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews --- Peek Pro 4.7 (795) [View alternatives](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 3 - Reviews of Peek Pro ## Showing most helpful reviews Showing 51-75 of 795 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sinto J. Travel Advisor Hospitality Used the software for: 6-12 months ### "A wonderful Tour operator software" January 7, 2023 5.0 Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider. Pros I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI. Cons Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly. Reason for choosing Peek Pro Both my partner and I can easily utilise Peek's back end technology, and clients can easily use it on the front end. Peek is very simple to set up and offers excellent customer service. In general, we adore Peek since it's straightforward to use, has a beautiful interface, is simple to set up and configure, and has excellent customer service. Our questions are always promptly answered, frequently the same day. Review Source CS Coral S. Director Entertainment Used the software for: 2+ years ### "Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to avoid" February 15, 2022 1.0 I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review. I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them. I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours. Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested. I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer. They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc). I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract. Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact. Pros Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics. Cons I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect. However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing) Review Source CS Cecile S. Owner Sports Used the software for: 2+ years ### "Very helpful and useful to my small business" February 17, 2022 5.0 Peek PRO is easy to use and is the only software I need/use for my small business. It makes running my tours and schedule extremely easy and affordable. I have been a loyal user for over 7 years and plan to continue with them as long as I own my business. Pros Easy to use and maintain. I can easily set up my availability and add and change products offered. I can easily add promo codes or delete if needed. I can easily see my sales for the month/year/custom dates. I rarely have to call customer service for help, the software is very user friendly. I can reschedule, refund full or partial, create personalized tours, and more all by myself, it's that easy. When I do need to call customer service, they are very helpful and fast. I love that they have the call back option so you don't have to sit on hold. I have been using this software for 7+ years and have been approached by many others but have stayed with Peek PRO because they are so easy and useful. Cons I honestly can't think of anything. I am very happy with Peek PRO. Reason for choosing Peek Pro No monthly fee. I am a small business and only operate 3 months of the year and cannot afford to pay a monthly fee. Review Source Ruth B. Creative Development Director Fine Art Used the software for: 1-2 years ### "Great value, amazing support!" November 8, 2017 5.0 Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too. Pros I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar. The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month. Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7. Cons The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version). Review Source Response from Peek Travel October 1, 2018 Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so. MT Marc T. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "We have been using Peek Pro for our tour business for several months and could not be happier." June 21, 2017 5.0 The automation of so many functions that used to be manual without any deterioration of customer experience (and likely an improvement) has been invaluable. Pros \- The account rep. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction. With reps like him working for them this company will likely do very well. - The migration and on-boarding to this software was very easy and seamless. - The support team has always been incredibly knowledgeable, kind, helpful and available when we need them (in contrast to many technology companies in my experience). This is incredibly valuable as our livelihood depends on our ability to address problems promptly as they arise. - The product itself is very intuitive and easy to use and seems to have applications for everything we need as a tour business. And if we find that there is something that can be improved they seem very open to feedback and always looking to improve the software. - Adopting Peek Pro as our booking software has automated and simplified so many aspects of our business that formerly had to be done manually and the end result for our customers is service that matches or exceeds what they previously experienced. As small business owners with families this is invaluable in terms of the time freed up and the stress relieved. - The ability to create pick up zones with associated pick up times is an incredibly valuable function. - The company appears to be developing a presence on the demand side with Peek.com, which will be incredibly beneficial as this develops traction. Cons On occasion, when reception is poor (as it can be when you are out on tour) the system can be a bit slow, though this has not happened often. Review Source Response from Peek Travel October 1, 2018 Hi Marc! Thank you for writing such a nice review of Peek Pro. We are always listening to our Partners feedback, and building the features that add the most value for them. It's great to see these features have been helping you the way we hoped they would. Also, thanks for the feedback on your account rep has been - looks like we'll need to take him out to dinner to celebrate. We understand that with poor reception, it can be difficult to use the internet. Did you know we have an offline mode to our app? You can still view your manifests and booking details, check in your guests, and have your guests sign waivers. If you need any help on using this just reach back out to our team. It's been a lot of fun working with you and your team and we're looking forward to crushing it with you for the coming years. SM Spencer M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Peek Pro is Fantastic!" October 21, 2022 5.0 So far it has been easy to take payments and manage activities and guest reservations. Pros It was super simple to integrate into my website, the onboarding and customer support team is fantastic. Cons They are still working on some features that i would like to utilize but plans are in place for these to be rolled out in future updates. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro Because I knew the software already. Review Source JR Janayra R. Owner Events Services Used the software for: Less than 6 months ### "Peek is the best! " February 14, 2023 5.0 My overall experience has been amazing. I know that with the help of Peek Pro I will be able to generate more revenue and give my customers piece of mind that they are booking through a secure software. Pros What I like the most about this software is that is an all in one place to receive bookings, promote products, and even pull reporting for tax purposes. Cons There is nothing I do not like about this software. Reason for choosing Peek Pro I currently work for Peek and see how amazing it is for the businesses we partner with. Review Source JV John V. Owner Maritime Used the software for: 1-2 years ### "Bella Luna Yacht Peek Review" January 6, 2022 4.0 Pros I do like having the capability of having an online booking calendar that my clients can book themselves. Cons All features do not work with all integrations. I need my Peek Calendar to sync with my Google Calendar. But, Peek will not integrate with Rental Bookings. The affiliate program (partner program) is WAY too basic. I need to be able to assign each affiliate their own unique affiliate code that they can promote along with graphic ad assets and more comprehensive reporting. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro I was deceived by your sales rep, Garrett, who stated I would be charged a flat rate of $35 per booking and nothing more. By the time we started seeing bookings and the additional charges for everything, it was too late. I'm SUPER disappointed in this bait and switch tactic. Review Source WW Wojciech W. ceo Recreational Facilities and Services Used the software for: 1-2 years ### "Expected more for the price." May 24, 2023 4.0 Once we had the system running the support become a bit vague. The feature we asked for (managing battery life of our bikes), and been promised, never really worked.At some point their system crashed, causing us a real havoc and we decided to change our booking system. Pros Easy to implement. Clear, transparent payments managing. Cons Complicated online waivers. Customers struggled to understand the system. Review Source CK Chris K. Owner Sporting Goods Used the software for: 2+ years ### "Expect Zero Support After Implementation" April 14, 2024 3.0 They are very happy to take there cut but are no where to be found when you need support. Even in the slow seasons. Pros Its a pretty powerful tool and can manage a lot of reservations Cons There is zero support even though they rave about 5 star reviews on capterra for support. They want everything done through email or their chat bot. This is the typical troubleshooting sequence I go through. I go through the help articles and cant find a resolution. I detail the problem and the chat bot runs me around for 30 minutes about did i try the article or this one. I finally get a actual person on the chat but he is unfamiliar with the software and does the same run around. After about two hours of this he refers me back to the help center. Same thing with emailing support. I've detailed a problem with the software and they come back with a help article that is unrelated and brush me off. Reason for choosing Peek Pro I was somewhat familiar with it having used in the past. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Peek offer more functionality that better fit our business Review Source RW Rena W. Co-Owner Hospitality Used the software for: 2+ years ### "Peek PRO booking software = smooth sailing for our boat business!" March 12, 2021 5.0 Pros Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO! Cons There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro We chose Peek PRO based upon a similar business’ recommendation, and we are so glad we did! Review Source Response from Peek Travel March 29, 2021 Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future! MN Mike N. Online Manager Used the software for: 1-2 years ### "Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more" June 23, 2018 2.0 Pros It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you. Cons They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see. They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems. At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it. Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution. Review Source RR Rindy R. Owner/Office Manager Entertainment Used the software for: 1-2 years ### "Peek is great!" June 7, 2021 5.0 Overall it's been a success. Clients book, show up and are already paid for upon arrival. Pros I like that I can set it up and it runs it's self. It's easy for clients to use and the backend isn't too complicated. Cons I wish it had more elaborate features for creating promo codes. I feel it's still rudimentary. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Peek was less expensive and the backend was way easier to manage. Review Source SL Steven L. Customer Service Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Grateful For Peek Pro" February 17, 2022 5.0 There’s an obvious sense of pride among the Peek Pro Service Personnel that we’ve worked with. They place what I would call, Service Above Self. I value that highly. Pros Peek Pro’s Onboarding Team set it all up for us, trained us, and provided legendary quality service every step of the way. Cons We had no dislikes whatsoever. The software works exactly as promised. Review Source JB Jill B. Tourism Director Non-Profit Organization Management Used the software for: Less than 6 months ### "New Reservation/Ticket System" November 10, 2022 5.0 We are in the early stages of booking with our new Peek PRO software, but so far so good. We have been pleasantly surprised with the lack of calls to the office needing assistance when booking. We have found it to be very user friendly. The support and help have been amazing as well! Pros The feature liked most is for customers to have an at a glance view of availability of different tours and times. Also, the reschedule feature link on the confirmation email has been such a time saver for my team! Cons How the waiver works has been our least favorite about this software. It requires all guests to sign the waiver but will not allow the same email to be entered more than once which is an issue when it is a couple who share the same email. Maybe more of a check here if you agree with the terms and conditions would simplify this step. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro It was a USA based company and the cost Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite was just not a good fit for our event. It did not support multiple dates, times, and ticket types on the same event. It was also costly and required a one-year agreement with exclusivity on ALL events we had! The only support was via chat after we were told they had 24 hour phone support with a live person. Review Source WO Wendy O. Owner Fishery Used the software for: 2+ years ### "NO Customer Service/ Always down! " March 18, 2024 1.0 Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read this. But i doubt it because they redirect all negative reviews to make themselves look good. Pros Peek pro used to be amazing. Those days are gone. Customer service is non existent. Cons Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology. Review Source Response from Peek Travel April 15, 2024 Hi Wendy, we appreciate you bringing these issues to our attention. We're sorry to hear that Peek Pro hasn't met your expectations. Your feedback is crucial in helping us identify areas for improvement. Don't hesitate to get in touch with our support team at support@peek.com, and we'll do our best to address your concerns promptly. MM Mario M. Manager Sporting Goods Used the software for: Less than 6 months ### "Switching from FareHarbor was Easy!" November 4, 2023 5.0 Great experience and we look forward to working with Peek now and into the future. Pros Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek. Cons Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Peek provides a better solution for our particular business type - sporting equipment rentals. Review Source GP Gary P. Co-Owner Hospitality Used the software for: 2+ years ### "Peek is everything we needed" November 16, 2020 5.0 Automating many regular tasks, including guest followup emails, waivers. As well as connecting directly to OTAs so they have our exact availability and no longer have to check multiple sites to update availability. Pros We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software. Cons Not optimized for Android tablets or cell phones. Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro The tech service was what sold us and continues to solve any issues we may have. Switched from [Zaui](https://www.capterra.com/p/74193/Zaui-Software/) Back end was very cumbersome to build new product and took extra time to train anyone new on the software. As well as there quarterly costs. Review Source Response from Peek Travel March 8, 2021 Hi Gary - Thank you so much for taking the time to write a review. It's great to hear how our Digital Waivers and OTA Integration helps make your business succeed. As you said, we are constantly looking for ways to update the software to provide the best experience for all our partners. We look forward to continuing working with you in the future! Morgan G. Owner Consumer Services Used the software for: Less than 6 months ### "Switch to Peek Pro, it's a No Brainer" February 22, 2023 5.0 The guest experience with Peek Pro will no doubt help our booking rate increase. Pros It is so intuitive. Every outlying scenario I could think of was already thought of. Our last system was a dinosaur compared to the capabilities of Peek Pro. Cons Haven't spent enough time with it to find any yet. Reason for choosing Peek Pro We didn't consider any others at this time. We did when we initially signed up with Check Front nearly a year ago. And we went with Check Front because we reached out twice to Peak Pro and didn't hear back and needed a booking system. BUT, when we were initially researching - users repeatedly said it was a superior booking system to any others. Review Source MC Mike C. CEO Hospitality Used the software for: 6-12 months ### "We've seen a 25% increase in clicks to conversion to sales!" March 23, 2017 5.0 We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due diligence, checked out EVERY major platform on the market, compared each and decided that Peek offered the best combination of features and value. And, we have not been disappointed. Peek's integration team did a fantastic job of moving us over onto their platform. Their development team has been responsive to suggestions and has been steadily adding more and more useful features in a timely manner, and the customer support team has been great with answering questions and addressing problems as they occasionally arise. As I mentioned at the outset, we've seen a 25% increase in the conversion of clicks to sales! After much research and consideration, we have determined that this is due to the ease of use of the mobile and web platforms. A customer can literally book a reservation in under a minute! They can book so quickly that they don't even have time to second guess themselves. Needless to say, as a leader in the tour industry who has been utilizing online platforms since the beginning, we are thrilled with Peek and its platform! Pros Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales. Cons It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way... Review Source Response from Peek Travel October 1, 2018 Hey Mike, A review like this from you is amazing! We are thrilled you've seen such an increase in your conversion of clicks to sales. As you said, our developers are always working on more features to help operators like you, and seeing such definitive growth in your business because of our product is incredible. You know you can always reach our Partner Support team 24/7 with any ideas for features. CD Casey D. Owner and Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Peek Pro for a Treck and Hikeing company" January 4, 2024 5.0 Pros It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing. Cons As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us. Review Source AK Aiden K. Partner Entertainment Used the software for: Less than 6 months ### "Excellent Company & Software!" July 20, 2021 5.0 I can't say enough good things about the people @ PeekPro, our partnership manager, \[SENSITIVE CONTENT HIDDEN\], is basically an extension of our internal team. Everyone that we have worked with from initial deployment to operations has been a joy to deal with. Pros The software and app are extremely easy to use and provide all the features needed under one software for us to run our business. From booking, to waivers, to payments/on-site POS and review management all is run from within this single offering. We even faced a couple of automated resource management setup challenges during deployment, PeekPro worked with us to find a unique configuration that would work and setup a call with the \[SENSITIVE CONTENT HIDDEN\] so they could understand what changes in the future would help. Cons PeekPro are always releasing new features and additions, they listen to feedback we have yet to find anything that has hindered our operations. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Review Source JS Jacqueline S. Assistant Manager Hospitality Used the software for: 2+ years ### "Overall great software with some room for improvement " November 13, 2020 5.0 There are small problems that need fixing but we are overall satisfied with Peek Pro's software and especially happy with their customer service team. Pros We appreciate the ease of a cloud based payment system, as well as the easy to navigate interface. Cons Since we began using Peek Pro we have asked for the ability to split payment methods, being unable to utilize this type of feature definitely created some headaches and lot business. However, it appears that Peek Pro has implemented this featurein the latest version. We also have experienced some issues with customers being refunded and then recharged for the full balance when we attempting to update the price of their purchasing For example, when upgrading from a rental they had paid $100 for already to a rental that was $150 - the system would "refund" the $100 and charge the customer a full $150 rather than just the needed $50. In some situations this created a problem because the customers account would have $250 in held funds until the original $100 was returned. We found a work around, but it wasn't ideal. Hopefully switching our account over to Peek Pro 6 will address this as well. Review Source Response from Peek Travel March 8, 2021 Hi Jacqueline! Thanks for reaching out and writing your review. Your comments help us make Peek Pro serviceable for all partners. Peek Pro 6 does have the ability to split payments so please reach out to our customer service team with any questions on how to use this new feature. We hope that you stay satisfied with the Peek Pro 6 changes and continue to find the software helpful with the new improvements. VR Verified Reviewer Director of Digital Marketing and E-Commerce Real Estate Used the software for: 6-12 months ### "Don't even bother!" November 13, 2018 1.0 The team on the surface is very caring all the way up to head of operations however they completely lack on follow through and execution unless you are on top of them at minimum on a weekly basis. Just because you keep up with them this much does not mean they take initiative to complexity understand you needs because you never get to talk to the team lead who is completing these actions. Essentially you work with a client manager who is not well versed in the details of a project and true functionalities. Pros it works at a extremely basic level for rentals but that is giving too much credit Cons This product is not fully built for rentals. Rentals is a new venture for them that is not fully baked. They acquired Zozi a rental platform that was amazing and the company I work for was using. They did not keep any of the intuitive functionality they too the customers thats it. They launched this feature missing key items for business critical operations such as a rental lease. The way they code their confirmation email is in mark up instead of HTML which is way behind the curve making it difficult for them to implement changes in a timely manor. Review Source MB Mark B. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Segway tour company" February 18, 2022 5.0 Pros Ease of use making it easy for employees to learn the system. Cons The Activity schedule under calendar does not automatically open the the current date. This can lead to mistakes in scheduling activities using calendar. The Manafest under Dashboard is not able to be customized for better use. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro Better Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.