# Peek Pro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Peek Pro Software - reviews, pricing plans, popular comparisons to other Reservations products and more. Source: https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software --- # Peek Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Peek Pro ## What is Peek Pro? Peek Pro is a revolutionary operating software designed for tour and rental operators looking to manage guest reservations and increase revenue. This platform offers a world class reservation experience, dynamic pricing and a comprehensive Point of Sale system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry. Trusted by thousands of operators, Peek Pro has shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today! ## What is Peek Pro used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Overall rating Based on 794 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% Pros & cons Supportive and responsive team Seamless onboarding experience Frequent technical glitches Complex and unexpected fees Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Peek Pro alternatives Highest Rated [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (1,133)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,283)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (466)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/alternatives/) ## Who uses Peek Pro? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Supportive and responsive team 93% positive reviews out of 56 Most users report team management is enhanced by accessible, knowledgeable staff who address needs and feedback promptly. Frequent technical glitches 41% negative reviews out of 54 Some users report bugs and issues, slow resolutions, and difficulty getting effective help for persistent technical problems. Luis S Manager, 2 - 10 employees. "I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure." Seamless onboarding experience 97% positive reviews out of 29 Most reviewers describe the onboarding process as smooth, with responsive support making setup straightforward and stress-free. Complex and unexpected fees 43% negative reviews out of 47 Some reviewers describe pricing as confusing, with hidden charges, high fees, and unclear billing causing frustration. Aitor A Director, 2 - 10 employees. "High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly" Efficient seasonal operations support 100% positive reviews out of 20 Reviewers appreciate seasonal management for saving time and simplifying preparations during peak business periods. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.6 (100) 78.00% of 100 reviewers that rated this feature as important or highly important With this capability, you let customers book anytime, streamlining reservations and reducing phone calls. Reviewers appreciate the user-friendly interface, increased bookings, and integration with their websites. Some users report backend issues and occasional booking errors for operators. Payment Processing 4.5 (90) 78.89% of 90 reviewers that rated this feature as important or highly important It gives you an easy way to collect payments, accept deposits, and issue refunds. Users think payment processing is straightforward and integrates with Stripe, but some mention high fees, slow payouts, and limited payout options as drawbacks. Customer Support 4.5 (53) 67.92% of 53 reviewers that rated this feature as important or highly important Peek Pro offers responsive support through chat and onboarding, which users find helpful and friendly. Some reviewers feel response times can be inconsistent and that communication sometimes lacks follow-through, but many say support resolves issues efficiently and is easy to reach. Mobile Access 4.5 (53) 66.04% of 53 reviewers that rated this feature as important or highly important You can manage bookings on the go with mobile access, which users find valuable for flexibility and convenience. Some reviewers find the app easy to use, but others mention glitches, limited calendar access, and a preference for desktop or iOS compatibility. Reservations Management 4.1 (45) 73.33% of 45 reviewers that rated this feature as important or highly important This aspect helps you organize, adjust, and track bookings efficiently. Reviewers indicate it streamlines scheduling, allows easy changes, and keeps all reservation details in one place. Some users say it can be hard to learn or filter activities. Booking Management 4.1 (47) 70.21% of 47 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Peek Pro 70 features Define levels of authorization for access to specific files or systems Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Update and maintain information on inventory and rates to manage guest reservations in real time Manage various distribution channels, build relations with channel partners, and track their performance Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Peek Pro offers responsive support through chat and onboarding, which users find helpful and friendly. Some reviewers feel response times can be inconsistent and that communication sometimes lacks follow-through, but many say support resolves issues efficiently and is easy to reach. Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Plan an event's time and location Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Automatically find mutually available meeting time slots across multiple calendars Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes You can manage bookings on the go with mobile access, which users find valuable for flexibility and convenience. Some reviewers find the app easy to use, but others mention glitches, limited calendar access, and a preference for desktop or iOS compatibility. Manage and handle various international currencies Manage and support multiple locations With this capability, you let customers book anytime, streamlining reservations and reducing phone calls. Reviewers appreciate the user-friendly interface, increased bookings, and integration with their websites. Some users report backend issues and occasional booking errors for operators. Accept and process online payment transactions Real-time registration over the web Sell multiple products or services together, as a set It gives you an easy way to collect payments, accept deposits, and issue refunds. Users think payment processing is straightforward and integrates with Stripe, but some mention high fees, slow payouts, and limited payout options as drawbacks. Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Track/optimize rates in relation to usage Ratings/Reviews Receive data and information in real time Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data This aspect helps you organize, adjust, and track bookings efficiently. Reviewers indicate it streamlines scheduling, allows easy changes, and keeps all reservation details in one place. Some users say it can be hard to learn or filter activities. Process of planning, scheduling and executing the optimal and effective use of human capital across projects Plan availability and assign specific time slots for tasks and resources Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.5 (572) 4.5 Based on 572 reviews ## Pricing Value for money 4.6 (539) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/pricing/) Value for money 4.6 (539) 4.6 Based on 539 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (746) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (746) 4.7 Based on 746 reviews ## User reviews Overall rating 4.7 Based on 794 reviews Filter by rating 5(653) 4(88) 3(15) 2(12) 1(26) Mentioned topic Sorted by most recent AU Anonymous User Owner Leisure, Travel & Tourism ### "Sketchy company, non-existent back-end support" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 22, 2025 Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs. Pros The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise. Cons Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s). Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) [WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/) [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) [Bókun](https://www.capterra.com/p/178518/Bokun/) Reasons for choosing Peek Pro I can keep ownership of my website rather than surrender it to the platform, price/processing costs, options to customize Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP mark p. owner Maritime ### "such a dramatic back-end failure" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2025 I’ve been using online booking software since starting my private tour company five years ago, primarily with Fare Harbor. While not perfect, they were generally responsive to issues. But when they announced a new 2% fee for facilitating third-party bookings — on top of what I already felt was declining customer service — I started feeling nickel-and-dimed. That’s when Peek entered the picture. Their sales rep, \[sensitive content hidden\] had reached out during peak season last year, but I wasn’t about to overhaul my booking system while actively running tours. Ironically, the same day I got notice of Fare Harbor's new fee, \[sensitive content hidden\] followed up. His timing was perfect, so I agreed to hear him out. He promised better technology, personalized attention, and stronger customer support — it sounded promising enough to give Peek a try. Onboarding started well. The trainer walked me through setup over a few Zoom calls, highlighting key features. But when my booking site went live late on a Friday, everything went wrong. Connections failed across the board — Tripadvisor, GetYourGuide, my own website — all broken. I emailed the onboarding specialist immediately, only to get an out-of-office message wishing me a great weekend. Desperate, I turned to their AI chat system, which offered no solutions. Their so-called “live support” wasn’t available either. I lost an entire weekend of bookings with no help. By Monday, the onboarding specialist admitted she’d missed a crucial step in the setup. Over the next week, automated emails flooded my inbox — canned messages claiming my system was running smoothly, offering surveys, or saying “we’re working on it.” Meanwhile, I was still dealing with bugs and only communicating with the specialist directly. Unfortunately, some of those automated messages appeared to come from her account, which buried a real request to schedule another Zoom session. When I finally found that message and replied — five days later — Peek informed me my onboarding window had closed. Any further issues? Deal with their help desk. That marked the beginning of an endless, frustrating cycle. Their chatbot offered solutions that failed 90% of the time. If escalated to “live support,” I’d get a canned message saying due to staffing shortages, they'd switch to email — responses often took days, sometimes longer. By the time help arrived, I had either solved the problem myself or forgotten what the issue was entirely. Every ticket closed with the same grating “How’d we do?” email — adding insult to injury. The final straw? A glitch that prevented me from updating my private tour pricing. Despite repeated requests for help, the issue went unresolved for two weeks. My last plea for support was on June 16, 2025. Peek finally replied — partially addressing the issue — on July 1. By then, I had already pulled the plug. I re-integrated my website with FareHarbor, and within a week, everything was running smoothly again. Meanwhile, Peek finally responded to my pricing issue, completely oblivious that I’d already moved on. If you’re considering Peek for booking software, be prepared: their promises sound great, but my experience was nothing but missed connections, poor support, and endless frustration. Pros Lots of promises of a great staff working behind the scenes with cutting edge technology Some of the widgets are cool Cons Absolute ZERO support, left to chat with an AI bot that has no answers constantly getting kicked out, logged off on their website platform does NOT integrate well with Tripadvisor Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) added pricing on FH for 3rd party bookings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nicholas T. Owner Recreational Facilities and Services ### "Highly recommend! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2025 Their whole process is simple and streamlined. Everything from scheduling the initial contact, the demo meeting, and finalizing our product. They understood exactly what we were looking for and provided it fast and flawlessly. Pros The employees were very knowledgeable, helpful, and made it easy to understand the software with their instruction. Cons Nothing, everything was perfect. We had a great experience. The service was fast, easy to understand and schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Levawn W. Director Leisure, Travel & Tourism ### "Horrible Experience – Peek Pro Cost Me My Client, Money, and Reputation" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 10, 2025 I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro. This has been one of the worst business decisions I’ve ever made. From the moment we integrated Peek, it’s been a complete disaster. --- 🚫 What Went Wrong: Website Crashes for Months Their system caused my website to crash repeatedly, with no help to fix it. This caused major customer loss, and I’m still dealing with the consequences. Wrong Prices Shown to Clients Peek’s system automatically changed pricing on tours without my input. A high-value booking had to be canceled due to this, costing me money and credibility. Booking ID B-ZY3N4K8 Still Not Refunded Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund. I’ve lost the client permanently and still haven’t received any help. No Response to Emails or Support Tickets I emailed them days ago. No reply. Their chat doesn’t work, and you can’t even get someone on the phone. For a business platform, this is unacceptable. No Help to Remove Them or Restore My Website I’ve requested they take their integration off my site and help restore it. Silence. --- ⚠️ Final Word: Peek Pro has cost my company clients, money, and reputation. There has been zero accountability or support. If you're a business owner, think very carefully before trusting them. This platform can do real damage, and you will be on your own when it breaks. I'm taking this review public across platforms to protect other businesses from suffering the same fate. Pros Absolutely nothing. This is one of the worst company I've done business with. They dont even respond to your emails even when its emergency. Cons Everything is wrong and unprofessional about peek and absolutely no help but a ai chat and call agent that cant help in no way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joe S. Owner Recreational Facilities and Services ### "Fantastic Folks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 Trained pros that are willing to train their clients. I'm not a big tech guy and they went out of their way to make it happen. Austin doesn't make enough money to put up with old dogs like me. Pros They are really on it. They have a plan and execute it well. Cons I have not seen anything negative thus far. Switched from [Reservety](https://www.capterra.com/p/188167/Reservety/) Ease of use for myself and coworkers. This is so much easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Andrew S. Owner Hospitality ### "Quick implementation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Very good. The implementation was very organized. Pros Quick, organized and professional. Sales did a face to face handoff with the implementation team. Cons NA. I did not have any complaints or cons. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) FareHarbor is not user friendly and Stellar could not complete implementation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Joe T. Owner Leisure, Travel & Tourism ### "Made the switch back to Peek. You should too." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Excellent. I was with Peek for a couple years, then switched to FareHarbor for the past few years. I switched back and couldn't have been happier. They made the transition back easy and quick. Thorough without feeling overwhelmed. And their tech is great. Pros The people. The support/on-boarding staff (especially \[sensitive content hidden\]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions. Cons Needs a few more portal partners. But that can be easily fixed. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) FareHarbor made some payment changes that were not conducive to the long term health of my company. And I didn't like their UX Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reasons for choosing Peek Pro Familiarity, better quality, ease of use, and the customer Service (\[sensitive content hidden\] deserves a raise). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lina K. Owner Entertainment ### "The Drunken Academy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2025 It was a great experience! The onboarding was good, and the check ins were also helpful. Pros The app/program itself is great! \[sensitive content hidden\] was also great to work with! Cons I wish there was more customization options as to what the booking pages look like. More color options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joe M. Overlord of Fun Entertainment ### "Look for a different booking company. One with back end support." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 13, 2025 Luke warm at best. There have been booking problems, GETTING PAID problems, refunding problems, and a general lack of regard for problem solving. Pros I have been a user for 10 years. Peek used to be easier to use when they had staff for customer service. Cons Peek keeps diminishing their back end help. Now, Peek tries to use backend AI. Totally useless. Look, I am paying Peek to manage my bookings for a fee. That comes with the expectation that I can get a problem solved in the first contact. The best, most efficient contact is with a human. I will either go back to paper and pencil or find another provider, Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reasons for choosing Peek Pro I had left Peek for a couple years for lack of backend suoort. Fairharbor hires contractors. So, attention to detail was terrible. We would get a different tech each time. The tech's were committed to a quick fix not the right fix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Blake G. Captain Fishery ### "Great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2025 Very positive. Does everything you want and more Pros Very easy to use. \[sensitive content hidden\] made it very easy Cons That I didn’t use it sooner! Great platform Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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