# Bonterra EveryAction Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra EveryAction the right Grant Management solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142421/Bonterra-Development-Digital/reviews --- Bonterra EveryAction 4.4 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Bonterra EveryAction Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews ZT Zachary T Data ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “EveryAction has been instrumental in helping our organization build and engage our grassroots network, enabling us to collect and contact approximately 8,000 voters. While the platform does a good job in core areas like Mobile Messages, targeted email campaigns, and Online Action forms that make organizing straightforward, we've encountered ongoing challenges with data integration between EveryAction and SmartVAN that has required significant manual work. Despite some gaps in user resources and missing features we'd like to see, the platform has ultimately supported our organization's growth and outreach efforts effectively.“ May 27, 2025 KB Kim B Development and Operations ManagerRenewables & Environment, 11 - 50 employeesUsed the software for: 6-12 months. “It doesn't have a lot of the design capabilities that Salsa did, which makes it a lot harder to design forms and emails.“ May 27, 2025 AL Alayna L Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “The thing I like most about EA is that I can see both payments and client relationships as well as use for a email campaign manager.“ May 27, 2025 SM Shannon M Chief Development OfficerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “My only complaint is around customer service and the availability/reachability of tech support. If those two functions could be improved, EA would be golden!“ May 27, 2025 EB Elizabeth B Digital Communications ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I like that EveryAction is a great all in one platform for nonprofit outreach, member relationships, fundraising, and advocacy.“ May 27, 2025 AF Aerin F data coordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Some parts of the interface felt outdated and unintuitive, particularly when navigating between modules.“ June 9, 2025 TC Tara C Development CoordinatorNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “While I love learning new tech and keeping up with the latest in CRM, I wish this somehow had anything to do with my workflow“ June 3, 2025 MW Margo W Director of DevelopmentIndividual & Family Services, 201 - 500 employeesUsed the software for: 1-2 years. “Our onboarding was challenging, and we did not get the support or training that was expected when we signed up. While you can reach support, they are not able to help beyond simple requests.“ June 10, 2025 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jo S. Interim Vice President of Development Non-Profit Organization Management Used the software for: Less than 6 months ### "Diving in to a new partnership!" November 18, 2019 5.0 We've been quite pleased to date with all of our interactions and when problems or deadlines have moved - the EA team has worked with us to ensure we meed our organizational goals. Pros Our organization had been with a Blackbaud product for many years and were challenged in ease of use and functionality. We were excited to find all of the assets as part of EveryAction that would allow us to engage with our donors, advocates, pet passionate people and pet parents in a very different way. As of now - we are smack in the middle of our data conversion. It is not without some pain points but that is absolutely expected in any conversion. But, I've been impressed with the quality of customer service, availability and commitment of the EA team to getting it right. As of now - I'd absolutely suggest exploring their tools and their team! We've been most happy! Cons We are not deep into usage to be able to honestly answer this questions. We do know we one of the negatives in the selection process was the inability to embed video in outbound emails. But we understand many clients are requesting this option and are working hard to roll out that tool soon! Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra EveryAction More functionality, ease of data sync with our primary database and the functionality that really did provide an all in one solution for our organization! Switched from [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) Luminate did not have the tools or sophistication we needed to ensure our digital growth goals. Review Source RD Rachel D. Marketer Non-Profit Organization Management Used the software for: 2+ years ### "Experience with Everyaction" January 13, 2025 5.0 Overall, my experience with Bonterra Development + Digital's tool EveryAction has been overwhelmingly positive. Pros I've been using EveryAction for 9 years while at various non-profit organizations. I really like how easy to use the tools are, including mobile messaging, online actions, and targeted email. It's been great for our digital organizing program. Cons I feel the de-duplication tool could be made stronger Alternatives considered [Action Network](https://www.capterra.com/p/235419/Action-Network/) Reason for choosing Bonterra EveryAction At the time, the toolset was going to be more useful and budget allowed for it. Switched from [Phone2Action Grassroots](https://www.capterra.com/p/163266/CapitolCanary/) The tool was not functioning properly, very slow Review Source KB Kim B. Development and Operations Manager Renewables & Environment Used the software for: 6-12 months ### "Salsa to EA Bumpy Transition" May 27, 2025 3.0 Frustrating. It doesn't have a lot of the design capabilities that Salsa did, which makes it a lot harder to design forms and emails. Pros The automations are nice (when they work). This really helps with things like keeping memberships up to date. Cons It's not very user friendly and it's not easy to find things/things are not where you would think that they are. Alternatives considered [CharityEngine](https://www.capterra.com/p/140745/CharityEngine/) Reason for choosing Bonterra EveryAction Price point and the devil you know versus the one you do not Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Salsa was getting sunsetted so we had to choose another platform Review Source WA Waed A. Communications Director Non-Profit Organization Management Used the software for: 6-12 months ### "Good so far!" June 9, 2025 4.0 I believe I need more time to learn the software and use more of the options to judge, but so far it has been good. Pros The various options for fundraising and contacting audiences. It allows for detailed tracking and understanding of contact behavior Cons The overwhelming number of options is hard to nail quickly, it takes some getting used to and navigation to understand what each thing does. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Our executive director made the switch. Our other Saas was dated and lacked many functionalities and options. Review Source VR Verified Reviewer Organizing Director Civic & Social Organization Used the software for: 2+ years ### "A Must Have Platform" December 5, 2023 5.0 Overall it is an excellent and essential functional tool that our organization could not operate without on a daily basis. It provides numerous options and we have integrated it into every piece of our membership management and listserv outreach. Pros It is a very well setup platform for internal and external use when it comes to recruitment, membership management, event building, phone banking, and the email outbox scheduled and response systems. Cons Occasionally some of the more nuanced features do not work. For example the social media integration function does not work at all. Likewise there can be some nuance that gets tricky when uploading information from social media back into the database. Reason for choosing Bonterra EveryAction EveryAction was a superior product, with a better user interface, as well as direct integration into our preferred platforms: Civis, VAN, and Google Suite. This couple with the support available from EA was essential in making it the only choice. Switched from [Action Network](https://www.capterra.com/p/235419/Action-Network/) EveryAction was a superior product, with a better user interface, as well as direct integration into our preferred platforms: Civis, VAN, and Google Suite. Review Source Response from Bonterra December 8, 2023 We really appreciate you taking the time to share your feedback! We are so pleased to know that it works so well for your team. The comments about the social media interface is useful feedback and will be forwarded to our product management team. Thank you again for the review! EK Elizabeth K. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Poor support services" November 26, 2024 1.0 Poor customer support. Tried to escalate questions and no one responds. Pros It has a few more features than our last platform. Cons Bonterra purchased EveryAction. The minute our integration was done and we were operating on EveryAction from the old software support stopped. 60 days later we still have a few specific large issues and cannot get anyone who knows anything on the phone. We are searching for a new platform. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) We were encouraged to by Bonterra and Every action . Review Source Response from Bonterra December 5, 2024 Hi Elizabeth, Thank you for your candid feedback about the support issues you've experienced - this isn't the level of service we aim to provide. Can you send me an email with details about your organization and the ongoing issues you're facing? This will help us investigate your situation and work toward meaningful solutions. We truly value your mission and want to ensure you’re set up for success. Thank you for bringing this to our attention, and I hope we can turn this around for you. AW Aaron W. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great comprehensive product" December 21, 2023 5.0 Pros EveryAction is a one-stop shop for managing your development operation across individual donors, online giving, email solicitation, and grants management. Cons Setup and learning the powerful tools can be overwhelming at first, but with time spent using the application and in EveryAction's library of help articles and recorded videos, you can quickly become an expert user. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Network for Good was limited in grant management and major giving moves management. Additionally, the Network for Good contribution forms were too limited for our needs. Review Source LW LauraDenise W. Database Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Unite Oregon's Review" December 11, 2023 5.0 The data migration went smoothly and the staff was a pleasure to work with. The help support team is always very responsive and helpful and ready to teach our admins how to better use the tools available. Pros The online forms, especially the advocacy forms and how those allow our staff to find an updated list of elected officials to add as targets. Cons The surveys functionality does not allow for open-ended survey questions, which our staff needs because we rely heavily on qualitative data. It would be very helpful to be able to create and then analyze within EveryAction open-ended survey questions. Reason for choosing Bonterra EveryAction EveryAction had all the features we were looking for to support our work, without having to have subscriptions to other tools. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Because our organization's base consists of the communities that other users of NationBuilder specifically target for continued marginalized activities and oppressive actions. We didn't want to continue to support a vendor who supported those types of users and activities. We also did not want to risk exposure of our community members' data exposed to the vendor's other users who specifically want to harm our community members. Review Source Response from Bonterra January 4, 2024 Hi LauraDenise, thank you for your review. We're glad our advocacy forms and data migration process met your needs, and it's great to hear about your positive experiences with our support team. We appreciate your feedback on the surveys functionality and the importance of open-ended questions for qualitative data. We're actively working to enhance our features to better serve your requirements. We deeply appreciate your trust in Bonterra Development + Digital and are committed to supporting your vital community work. VR Verified Reviewer Senior Organizing Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great software, be sure you have the team capacity to learn it" February 4, 2022 4.0 Pros The functionality/ features offered are really helpful and extremely versatile - we use EveryAction as our volunteer management base as well as our donor CRM. Cons Be sure to dedicate the organizational/company time and capacity needed to customize it for your needs and to align across your teams about how to properly use the systems and get practiced with them. That is the biggest pitfall we've had as an org. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) Needed more functions + better integration for phonebanking, etc. Review Source Gail A. Administrative Asst / Online Store Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Opinions of a new user" June 22, 2022 5.0 Pros It will alleviate other processes used in the past and provide all our records and information in one centralized location Cons The process and time it took for our old database and CRM platforms to be converted into EveryAction's lingo and platform Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) To have all processes and platforms linked to one centralized platform Review Source RM Ralph M. Director of Online Engagement Non-Profit Organization Management Used the software for: 2+ years ### "Intuitive UX makes this CRM one of the best" March 11, 2021 4.0 Pros EveryAction has put a lot of thought into the layout and making it easy for users to do everything from creating emails to producing reports. The new drag and drop email feature is a game changer. Cons The committee structure which allows organization to create subaccounts can be a little clunky and integrations with Salesforce has gotten better but was not easy to implement. Alternatives considered [ActBlue](https://www.capterra.com/p/166188/ActBlue/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bonterra EveryAction Dedication to continual improvement to the User Experience. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) One of the best business decisions we've made was moving to EveryAction. The UX makes easy to jump in and find what you need to complete the task at hand. Review Source iA isaac A. Vendor Strategist Non-Profit Organization Management Used the software for: 6-12 months ### "Would Recommend This Product" June 17, 2025 5.0 Overall, our experience with EveryAction was amazing! For a while, we used it on nearly a daily basis! Pros I really like how this product allows me to do a side by side comparison of vendors. This function really assisted our organization in the selection process. Cons I feel that this product is fairly similar to other ones of this nature. This is not really a drawback though! Review Source SH Sara H. Senior Development Manager Museums and Institutions Used the software for: 1-2 years ### "A great digital solution for non-profits! Price point is affordable!" November 21, 2023 5.0 Good experience overall. We have doubled our online giving revenue and grown our email file by a third in a year and a half! Pros Price is reasonable for the level we chose and the features available. Still many capabilities we can implement as we become more proficient with the platform, especially in automations and moves management. Cons Would like more flexibility with memberships and a bulk delete option. Reason for choosing Bonterra EveryAction Overall capability and functionality is comprehensive - events and tickets, automations, sms, fundraising forms, creating and sending emails, ease of use for average staff member, integrations with ZOOM, Wealth Engine Review Source AA Alhassan A. Research Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "more than just your regular donor management software" July 27, 2021 4.0 We rely on a variety of different software to manage different components of our fundraising drives. Suited for both online giving, live event donations, and recurring giving management, I am glad to say that EveryAction provides a well rounded solution that suit a wide variety of fundraising needs Pros Everyaction provides a wide ranging assortment of complementary services that allow for effective management of fundraising campaigns. The volunteer and logistics management features were ones I certainly did not expect. With these, we are able to manage all elements of our live fundraising events without needing to use any other software to coordinate those tasks. This makes planning very effective and highly streamlined. Cons With all these great and sophisticated features, it can be a bit overwhelming during first time use. The learning curve is therefore a bit steep before you get adequately comfortable, but then it pays off at the end with great campaign performance. Review Source VR Verified Reviewer Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Look elsewhere" March 26, 2024 2.0 OMG-where do I begin? I inherited this system that was implemented right before I started. It was clear to me early on that the implementation team gave NO GUIDANCE to our side. Hence, it is a year later, and I am STILL cleaning up duplicate gifts, etc. In addition, their customer service is nonexistent. When I have submitted help tickets, I am usually responded to within 2-3 weeks. I have advised my organization not to renew, but our \[sensitive content hidden\] worries we will look bad to others if we jump ship in less than a year. Speaking of renewing, our contract expired on March 16th. I still have yet to be contacted by anyone for a renewal. I've even had to ask them for it. Twice. Today is March 26th. Lastly, they charged us $300 for text functionality that didn't go live until 6 months into the contract. And when I asked for a refund, crickets. The only person I hear from regularly is accounts payable. We've had 3 or 4 account managers in less than a year. Clearly, something is going on there. At this point, an Excel spreadsheet would be preferable. Ugh. Pros Our marketing department loves it. But they are not using it like I am for fundraising. Cons Terrible customer service, terrible onboarding process, and questionable billing practices. Review Source Response from Bonterra May 1, 2024 Hi, thank you for taking the time to review us. It sounds like there is value using our platform at your organization. We're very sorry to hear about your experience - this is not the standard we hold ourselves to. Please reach out directly to our client success director, diana.may@bonterratech.com, and she should be able to help turn this experience around for you. AS Averi S. Co-coordinator social media Political Organization Used the software for: 2+ years ### "Good tool for sending targeted emails " December 4, 2023 4.0 Pros The software works in partnership with other platforms like zoom and mobilize which makes setting up events and publicizing them seamless. We use Bonterra Dev for mass emails with weekly calls to action for our membership. The emails look professional and allow us to add photos and other content when communicating with our groups. We can also create specific lists to focus communications when emailing from the database. Cons The text generated portion of targeted emails is very clumsy and requires a lot of time and effort since the formatting puts one word on a line and runs down the page. I have to delete, cut and paste a lot to format it well. The emails won’t send with tracking links but the software doesn’t identify which link is the culprit. I have to manually check every link to find the one preventing the email from sending. Would love for the software to take me to the link that needs editing. Review Source Response from Bonterra December 8, 2023 Thank you for the review, Averi. It is great to know that Bonterra's Development works so well with other software you're using so that your events are streamlined. Your feedback about the email tracking links is appreciated and we'll send this useful information to the proper teams. Thank you! LG Lindsay G. Deputy Director Non-Profit Organization Management Used the software for: 1-2 years ### "Easy, "glitch free" CRM with lots of features" December 7, 2023 5.0 I was dropped into this system with no training, only having used other CRMs before, and found it overall intuitive to learn and blissfully glitch free - that is, it does what it is supposed to do, and even though it is missing some features I would like or we have to pay more than we want for certain features, I'm very grateful for such an overall reliable and easy to use system. Pros Having worked with many different CRMs, I appreciate how reliable EveryAction has been in terms of designing and sending emails to our base and in terms of tracking fundraising. Cons They use alternative descriptions of common industry terms and it complicates learning the system at first. There are also certain features like "discount codes" that seem standard on other systems that are missing though the core capabilities are strong. Review Source Response from Bonterra January 4, 2024 Thank you, Lindsay, for your valuable insights! It's truly rewarding to know that as an experienced user, you find Bonterra Development + Digital reliable and trustworthy. Your detailed feedback on user experience, including suggestions for alternative descriptions and features, is extremely helpful. Rest assured, this will be passed along to our Product team. We're grateful for your dedication in utilizing our system for your important work. Thanks for being a part of the Bonterra Development + Digital community! Sara Y. Advertising Operations Associate Marketing and Advertising Used the software for: 6-12 months ### "Raise more revenue in no time with EveryAction " December 19, 2022 4.0 Overall, EveryAction is a means to and end. The tool raises revenue to sustain democratic causes and political campaigns through Election Day and beyond. You can even group audiences based on certain characteristics, such as gender, age, household income, and party affiliation, volunteer status, and more. The administrator has complete control over the messaging and branding on the back-end, so it can be as basic or complex as you want. Pros I like that EveryAction allows our organization to recruit volunteers, mobilize members during key moments, and cultivate relationships with small-dollar donors in order to increase social awareness, engagement, and website traffic for liberal and progressive issues on behalf of democratic clients. I especially like that events are simply to manage in the CRM platform and campaign metrics are easy to understand for reporting purposes. Cons This is a technical issue, but for some reason, it is more difficult to embed EveryAction links into the body of an email, digital or social media ad soliciting revenue for a political campaign or cause compared to other software. Alternatives considered [ActBlue](https://www.capterra.com/p/166188/ActBlue/) Review Source TH Tasha H. Regional Director Political Organization Used the software for: 2+ years ### "None Of the questions have any thing to do with my work" December 7, 2023 5.0 My overall experience with Everyaction has been great. Pros I like that I can set up events , sign volunteers up for events, set up one on one meetings, and keep track of my volunteers. Cons I don't really have any cons about this website. Review Source Response from Bonterra January 4, 2024 Hello Tasha, thanks for your positive review! We're thrilled to hear that setting up events, managing volunteers, and organizing meetings is working well for you. It's great that you're having a great experience. We appreciate your support! Braeden L. Associate Director Philanthropy Used the software for: 6-12 months ### "EA is user friendly, built for activism, and a "work in progress"." May 2, 2018 4.0 Pros At Resource Generation we appreciate how user friendly EveryAction is to navigate. Our full staff and many of our member leaders need to use the system to move their work forward, and that hasn't been possible with other systems. EveryAction also uses the language of in person and online organizing throughout its systems which is helpful from a functionality and user adoption standpoint. The values alignment also means the kinds of functions that are built prioritize justice frameworks, such as selecting preferred gender pronouns. Cons EveryAction is a newer database, and new functions that you might expect to already exist are being built all the time. One example is responses to online forms formerly going directly into a contact record as notes, which is now an optional function. So expect there to be some growing edges for the system. That said, the support team is good about acknowledging what is being built and communicating and mitigating the impacts for users where possible. This is primarily why I scored lower on "Features & Functionality". Review Source Ryan O. Data & Analytics Director Hospital & Health Care Used the software for: 1-2 years ### "Moving to EveryAction was an great decision on our part -- incredibly better than our old system." February 26, 2018 4.0 Pros Its step-by-step functionality is great even for non-tech people; they seem to get it much quicker than others. And the VAN integration was the big selling point for most people -- never before has it been so easy to see if someone opened an email, came to an event, filled out a form, and got a survey response all in one place before. And while we don't use it as much as I'd like, the Advocacy Tool is truly great and something I haven't seen others do as well. And Customer Service is always responsive and helpful if it's something that already exists. Cons Everything that I would change about EveryAction are just additional tweaks to its existing functionality; I don't think there are any overarching/systemic flaws -- we would just be able to link back to survey questions, for example, whereas right now only activist codes are available, etc. Review Source CM Caitlin M. Managing Director Non-Profit Organization Management Used the software for: 2+ years ### "An extensive and versatile tool! " May 17, 2021 5.0 Pros We love how extensive EveryAction is. We're able to build extensive profiles for donors, volunteers, and supporters and create highly segmented lists as a result. There are so many tools to use, from reports to analytics, to phonebanks. We're excited about the development of automations and would love to see an option to include steps like texting or removing activist codes as well based on meeting search criteria. The interface is quite intuitive and easy to learn the more time you spend with it! Cons I wish there were ways we could better integrate with google sheets, for example when someone submits a form on EveryAction we could send the info to a google sheet (besides ticketed events) or have the capacity for us to use a tool like Zapier. It's sometimes difficult to know how we could get more in-depth advice over the phone or zoom from EveryAction. Also the add-ons get quite pricey! Review Source HL Hannah L. Director of Marketing & Fundraising Marketing and Advertising Used the software for: 2+ years ### "Best eCRM for nonprofits" July 7, 2022 4.0 It's the best eCRM option for nonprofits. Pros Easy to use automation features, the best email wysywg i've ever used. Good looking donation pages. Cons The query builder could be simplified and easier to understand. Reason for choosing Bonterra EveryAction UX and features Review Source MD Mike D. Development Director Civic & Social Organization Used the software for: 1-2 years ### "EveryAction has helped us take the next steps" June 15, 2021 4.0 Pros EveryAction is a great set of tools that has allowed us to up our game on email, segmentation, donor tracking, reporting and much more. It's intuitive and easy to use and new features are being added regularly. Ongoing opportunities to learn the tools through webinars and more are something you shoudl definitely take advantage of! Cons The events and social media match tools have never quite lived up to their promise. Integration -- with 3 months of paid support -- was okay, but not great (but that was 2 years ago for us, so can't speak as much to present day). Review Source VR Verified Reviewer Senior Digital Strategist Used the software for: 2+ years ### "Great software and great customer support." May 3, 2018 5.0 Pros I like the various tools that it offers. It gives me the ability to efficiently and expertly manage all aspects of our clients' digital program. Cons It's not the most intuitive UX. So sometimes when we're tasked with training our technologically-uninclined clients, it's not always easy to show them how to use EA. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.