# Bonterra EveryAction Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra EveryAction the right Nonprofit CRM solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142421/Bonterra-Development-Digital/reviews --- Bonterra EveryAction 4.5 (155) [View alternatives](https://www.capterra.com/p/142421/Bonterra-Development-Digital/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Bonterra EveryAction Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews ZT Zachary T Data ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “EveryAction has been instrumental in helping our organization build and engage our grassroots network, enabling us to collect and contact approximately 8,000 voters. While the platform does a good job in core areas like Mobile Messages, targeted email campaigns, and Online Action forms that make organizing straightforward, we've encountered ongoing challenges with data integration between EveryAction and SmartVAN that has required significant manual work. Despite some gaps in user resources and missing features we'd like to see, the platform has ultimately supported our organization's growth and outreach efforts effectively.“ May 27, 2025 KB Kim B Development and Operations ManagerRenewables & Environment, 11 - 50 employeesUsed the software for: 6-12 months. “It doesn't have a lot of the design capabilities that Salsa did, which makes it a lot harder to design forms and emails.“ May 27, 2025 AL Alayna L Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “The thing I like most about EA is that I can see both payments and client relationships as well as use for a email campaign manager.“ May 27, 2025 SM Shannon M Chief Development OfficerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “My only complaint is around customer service and the availability/reachability of tech support. If those two functions could be improved, EA would be golden!“ May 27, 2025 EB Elizabeth B Digital Communications ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I like that EveryAction is a great all in one platform for nonprofit outreach, member relationships, fundraising, and advocacy.“ May 27, 2025 AF Aerin F data coordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Some parts of the interface felt outdated and unintuitive, particularly when navigating between modules.“ June 9, 2025 TC Tara C Development CoordinatorNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “While I love learning new tech and keeping up with the latest in CRM, I wish this somehow had anything to do with my workflow“ June 3, 2025 MW Margo W Director of DevelopmentIndividual & Family Services, 201 - 500 employeesUsed the software for: 1-2 years. “Our onboarding was challenging, and we did not get the support or training that was expected when we signed up. While you can reach support, they are not able to help beyond simple requests.“ June 10, 2025 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jo S. Interim Vice President of Development Non-Profit Organization Management Used the software for: Less than 6 months ### "Diving in to a new partnership!" November 18, 2019 5.0 We've been quite pleased to date with all of our interactions and when problems or deadlines have moved - the EA team has worked with us to ensure we meed our organizational goals. Pros Our organization had been with a Blackbaud product for many years and were challenged in ease of use and functionality. We were excited to find all of the assets as part of EveryAction that would allow us to engage with our donors, advocates, pet passionate people and pet parents in a very different way. As of now - we are smack in the middle of our data conversion. It is not without some pain points but that is absolutely expected in any conversion. But, I've been impressed with the quality of customer service, availability and commitment of the EA team to getting it right. As of now - I'd absolutely suggest exploring their tools and their team! We've been most happy! Cons We are not deep into usage to be able to honestly answer this questions. We do know we one of the negatives in the selection process was the inability to embed video in outbound emails. But we understand many clients are requesting this option and are working hard to roll out that tool soon! Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra EveryAction More functionality, ease of data sync with our primary database and the functionality that really did provide an all in one solution for our organization! Switched from [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) Luminate did not have the tools or sophistication we needed to ensure our digital growth goals. Review Source WA Waed A. Communications Director Non-Profit Organization Management Used the software for: 6-12 months ### "Good so far!" June 9, 2025 4.0 I believe I need more time to learn the software and use more of the options to judge, but so far it has been good. Pros The various options for fundraising and contacting audiences. It allows for detailed tracking and understanding of contact behavior Cons The overwhelming number of options is hard to nail quickly, it takes some getting used to and navigation to understand what each thing does. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Our executive director made the switch. Our other Saas was dated and lacked many functionalities and options. Review Source EK Elizabeth K. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Poor support services" November 26, 2024 1.0 Poor customer support. Tried to escalate questions and no one responds. Pros It has a few more features than our last platform. Cons Bonterra purchased EveryAction. The minute our integration was done and we were operating on EveryAction from the old software support stopped. 60 days later we still have a few specific large issues and cannot get anyone who knows anything on the phone. We are searching for a new platform. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) We were encouraged to by Bonterra and Every action . Review Source Response from Bonterra December 5, 2024 Hi Elizabeth, Thank you for your candid feedback about the support issues you've experienced - this isn't the level of service we aim to provide. Can you send me an email with details about your organization and the ongoing issues you're facing? This will help us investigate your situation and work toward meaningful solutions. We truly value your mission and want to ensure you’re set up for success. Thank you for bringing this to our attention, and I hope we can turn this around for you. PP Priscilla P. Community Health Worker Non-Profit Organization Management Used the software for: Less than 6 months ### "Bonterra Development" April 18, 2024 4.0 Pros The trainings are useful to use when needing to refer to. Cons Some videos need to be updated and reflect new system changes. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We needed a system that gathered more information for reporting. Review Source VR Verified Reviewer Organizing Director Civic & Social Organization Used the software for: 2+ years ### "A Must Have Platform" December 5, 2023 5.0 Overall it is an excellent and essential functional tool that our organization could not operate without on a daily basis. It provides numerous options and we have integrated it into every piece of our membership management and listserv outreach. Pros It is a very well setup platform for internal and external use when it comes to recruitment, membership management, event building, phone banking, and the email outbox scheduled and response systems. Cons Occasionally some of the more nuanced features do not work. For example the social media integration function does not work at all. Likewise there can be some nuance that gets tricky when uploading information from social media back into the database. Reason for choosing Bonterra EveryAction EveryAction was a superior product, with a better user interface, as well as direct integration into our preferred platforms: Civis, VAN, and Google Suite. This couple with the support available from EA was essential in making it the only choice. Switched from [Action Network](https://www.capterra.com/p/235419/Action-Network/) EveryAction was a superior product, with a better user interface, as well as direct integration into our preferred platforms: Civis, VAN, and Google Suite. Review Source Response from Bonterra December 8, 2023 We really appreciate you taking the time to share your feedback! We are so pleased to know that it works so well for your team. The comments about the social media interface is useful feedback and will be forwarded to our product management team. Thank you again for the review! AW Aaron W. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great comprehensive product" December 21, 2023 5.0 Pros EveryAction is a one-stop shop for managing your development operation across individual donors, online giving, email solicitation, and grants management. Cons Setup and learning the powerful tools can be overwhelming at first, but with time spent using the application and in EveryAction's library of help articles and recorded videos, you can quickly become an expert user. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Network for Good was limited in grant management and major giving moves management. Additionally, the Network for Good contribution forms were too limited for our needs. Review Source VR Verified Reviewer Senior Organizing Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great software, be sure you have the team capacity to learn it" February 4, 2022 4.0 Pros The functionality/ features offered are really helpful and extremely versatile - we use EveryAction as our volunteer management base as well as our donor CRM. Cons Be sure to dedicate the organizational/company time and capacity needed to customize it for your needs and to align across your teams about how to properly use the systems and get practiced with them. That is the biggest pitfall we've had as an org. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) Needed more functions + better integration for phonebanking, etc. Review Source Gail A. Administrative Asst / Online Store Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Opinions of a new user" June 22, 2022 5.0 Pros It will alleviate other processes used in the past and provide all our records and information in one centralized location Cons The process and time it took for our old database and CRM platforms to be converted into EveryAction's lingo and platform Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) To have all processes and platforms linked to one centralized platform Review Source SM Shannon M. Chief Development Officer Hospital & Health Care Used the software for: 6-12 months ### "Solid CRM for Traditional Development Operations" May 27, 2025 4.0 Overall, EveryAction is a good product. My only complaint is around customer service and the availability/reachability of tech support. If those two functions could be improved, EA would be golden! Pros Bonterra EveryAction is effective, affordable, and provides a lot of value for the price point. It has nearly all the functionality a development shop would need. Cons It is sometimes hard to get responsive and timely service from the help desk. However, once I'm able to get the help desk's attention or a paid 4-hour session, the quality of the service is wonderful. I would like better client services/sales rep interactions. My assigned rep is not very responsive or knowledgeable about the product. I recently bought some additional services and it took four weeks to get them scheduled. Review Source AF Aerin F. data coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Comprehensive Platform with a Few Usability Hurdles" June 9, 2025 5.0 Overall, Bonterra EveryAction was a solid tool for organizing digital engagement and voter outreach. While there were some usability challenges, the platform provided the flexibility and features needed to manage large-scale programs effectively. With time and support, it became a reliable part of our data and communications work. Pros The platform’s integration capabilities are strong—especially with ActBlue and VAN. The ability to segment lists, track engagement, and set up automated email workflows was especially helpful. Customer support was responsive, and the training resources were thorough. Cons Some parts of the interface felt outdated and unintuitive, particularly when navigating between modules. Reporting can be clunky at times, and there’s a learning curve when managing more advanced features. Review Source JB Jordan B. Digital Communications Manager Non-Profit Organization Management Used the software for: 1-2 years ### "A great system that had nonprofits in mind!" April 28, 2021 5.0 We have had a such a positive experience with EveryAction from start to finish. The implementation process was organized and well-managed; and ongoing customer support is helpful, timely, and usually very attentive. Pros We really love the way that we are able to automate emails; that is, we can create emails that fire automatically based on certain user/donor behavior. Cons The dashboard system can be a difficult interface if you don't use it regularly and/or aren't trained by the implementation team firsthand. Alternatives considered [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/)[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) Our old plan was expensive; the customer team was unsupportive and often rude in dealing with us; and the tools were generally optimized for businesses and not for nonprofits. Review Source EC Emilio C. Community organizer Non-Profit Organization Management Used the software for: 6-12 months ### "Two thumbs up" May 27, 2025 4.0 My overall experience is I love the program and to be able to work on multiple projects and make sure our work is completed and surveys are being tracked. Overall superb software. Pros What I love about every action is that I'm able to work with our whole team on projects and get them finished in a timely manner. Cons It can be pretty complicated to get to certain projects but once you understand the program it's easy to navigate. Review Source DG Debby G. Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "Great for Nonprofits" April 25, 2024 4.0 Pros It works perfect for our client database. Cons Difficult to create reports. Need to provide additional, person to person training. Review Source Response from Bonterra May 15, 2024 Thank you for taking the time to provide your feedback, Debby! JB Jeremiah B. Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Not for small nonprofits" September 14, 2023 2.0 I have used this platform for over 5 years while working at a small nonprofit of 7 staff. Building lists for communications seems to work fine for my colleagues and me, but retrieving donor data that is useful and relevant is either awkward or impossible with this platform. Yesterday I actually did simple algebra on pen and paper to get the relevant comparisons I needed to provide a board member with requested data. As the only fundraiser at my organization, I have limited time. I tried to find how to get a 3-year donor report recently and found I could not get that information in a way that was useful. This should be a simple report that is easily applied to all donors. Instead, the best one can do is get a PDF of gross change over the past two years plus the current year. It is possible that I could get more of what I want given time, but small-shop fundraisers don't have two weeks to be constantly calling customer service and experimenting with the DMS. Given what I know about the information my board members currently want, I would never pick this platform. If you are a fundraising staff of one, beware. Pros This platform is reasonably priced and customer service is usually prompt. Cons Difficulty retrieving data requested by board members, staff, and consultants. Review Source Response from Bonterra November 14, 2023 Jeremiah, thank you for reviewing us and voicing your experience. We appreciate your kind words about our pricing and customer service. As for the challenges you face in retrieving data, we are genuinely sorry to hear this. Your input is invaluable, and we'll be sure to pass your feedback along to our product team. Your insights help us enhance our services and strive for continuous improvement. AA Alhassan A. Research Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "more than just your regular donor management software" July 27, 2021 4.0 We rely on a variety of different software to manage different components of our fundraising drives. Suited for both online giving, live event donations, and recurring giving management, I am glad to say that EveryAction provides a well rounded solution that suit a wide variety of fundraising needs Pros Everyaction provides a wide ranging assortment of complementary services that allow for effective management of fundraising campaigns. The volunteer and logistics management features were ones I certainly did not expect. With these, we are able to manage all elements of our live fundraising events without needing to use any other software to coordinate those tasks. This makes planning very effective and highly streamlined. Cons With all these great and sophisticated features, it can be a bit overwhelming during first time use. The learning curve is therefore a bit steep before you get adequately comfortable, but then it pays off at the end with great campaign performance. Review Source WI Wilhelmina I. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Highly Recommend Using Bonterra Development + Digital" December 7, 2023 5.0 Bonterra Development + Digital (formerly EveryAction) has made managing our records of pledge signers, donors, and our outreach missions extremely simple and pain-free. The database also allows for pulling contact information for targeted emails and mail lists very easily, which we use daily. Pros Working for a non-profit foundation that does so much of it's work online, Bonterra Development + Digital has been an excellent tool for me to use. The tools to send targeted emails, create mailing lists, keep track of all online and in-person donations and grants, and providing a system for membership and recurring donations have been crucial to the functioning of our foundation. Cons I suppose at the beginning it was a tad overwhelming to learn how to use, because there are so many resources, but the Help Center was a great resource and now I feel very comfortable navigating the platform. Review Source Response from Bonterra January 4, 2024 Hi Wilhelmina! We genuinely appreciate your kind words. It's so great to hear that you have felt supported by Development + Digital in your vital work. Keeping track of crucial information and communicating with your supporters with ease is what we aim for. We appreciate your valuable feedback on the learning curve and Help Center. Thank you for being a Development + Digital customer and for all the work you do! Tamanna S. Online Fundraising Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent CRM for growing organizations" November 14, 2019 5.0 Through everything from complicated data transfer projects, staff trainings, to optimizing our donation forms - the EveryAction team has been an excellent technology partner for nearly 3 years. We're thrilled to keep working with EveryAction as they are constantly rolling out new features and improvements so we can provide our supporters with best-in-class emails and donation forms to support our cause. Pros My organization uses EveryAction primarily for its Fundraising and Digital features: donor management, user segmentation, targeted email, online donation forms, and reporting. It was our organization's first-ever donor database and an excellent investment for our team in our early days. As Comic Relief has grown, and as our digital strategies have become more sophisticated, we've been please to see EveryAction's product evolve and improve along with us. Highlights of the product include it's robust list creating feature, email editor, donation forms, and its reporting center. EveryAction also provides excellent all-around account management - no other vendor we've worked with has been this attentive to our needs and receptive to our feedback. Cons We initially struggled to on-board members of our organization to use EveryAction - the produce was likely too sophisticated for staff members who are less tech savvy. In recent months though, we've seen tremendous improvements to their help documentation and webinar offerings which has allowed our staff to train themselves and get one-on-one support after nailing the basics. Review Source EB Ellen B. Communications Director Higher Education Used the software for: 1-2 years ### "Great software for a nonprofit looking for integration" December 17, 2021 4.0 Overall, I am very happy with EveryAction. It has all the features I need in a software for our organization including a member database, the ability to write newsletters, create impactful actions, and social media. All of these features integrate. Pros The software was very easy to learn. I am able to design impactful newsletters and integrate actions and our social media into the newsletters with simple clicks. Cons What I like least is that I have to periodically check to see if we have duplicates in our member database manually. Review Source SS Samuel S. Donor Database & Contributions Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Great CRM for a Midsize Nonprofit" February 16, 2022 5.0 EveryAction has been a key tool in "de-silo-ing" our various departments within development - ensuring that Events, Direct Mail, Communications, Major Gifts, Grants, and Capital Campaign teams all have instant access to complete information about donors with whom multiple teams must engage. Ability to centrally track all communications and responses is especially helpful. Pros Has excellent auditablity, decent degree of user-implementable customization of record data. Bulk-apply features are quick, intuitive and powerful. Cons Dependence on email as primary indicator of uniqueness or records requires a considerable amount of de-duping, especially where many consituents/donors are engaged both via place of employment and home (and thus likely to use two different email addresses). Review Source ZM Zach M. Development officer Non-Profit Organization Management Used the software for: 2+ years ### "EveryAction presents great value" August 31, 2022 5.0 Very positive, would highly recommend. Pros The well rounded data tracking of EveryAction presents clear donor management benefits. Cons While there are numerous templates for donations and emails, they can be outdated. Review Source MG Megan G. Digital Account Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Good but needs some improvements " February 9, 2022 4.0 Pros I like how easy EveryAction is to use. It is easy to gather the data and easy to compare data. As well as scheduling emails and creating form as well. If you have questions it is easy to find the answers within EveryAction or within the help pages or with contacting support. Cons Despite the program being so easy to use, when you are researching things that arent easily found within the reporting tools. Typically I have to compare a lot of data points against each other. I have found that some of the data points in reporting are wrong and that does make my job harder because then I have to track down the correct data. Review Source EH Eric H. Director, Digital Platforms Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use at first, and immense power and flexibility when you get into it. Also great performance" May 1, 2018 5.0 It's a powerful engagement platform The ActionTag online form system works great out of the box, and is fairly easy to customize if you want to fine-tune your user interfaces and flows User management is made really easy with some powerful tools like quick role comparison and impersonation It's blue Pros The performance! Views load fast. Reports update fast. Contacts and user records save automatically for 80% of the attributes you update. And the "Create a List" interface is so performant that I use it just to answer idle questions about the constitution of our database (which is not small). I've used Salesforce a fair amount with a similar sized database; often running reports, you would enter in all the parameters, run it, and then go make a sandwich. Five minutes later, maybe it had run. I never even THINK about how long something will take to run anymore. It's great. Cons Growing pains. EveryAction already does a lot, and their product team is expanding what it offers at a fine clip. As a result, features are often released with bugs and/or oversights that probably would have been caught in a more conservatively evolving platform. In a way, this is kind of a sneak Pro, because as long as you take new features with a few grains of salt, you benefit from a pretty agile development schedule. And most importantly, the bugs/oversights have always been functional; security, in my experience, has never been compromised in favor of progress. Review Source VR Verified Reviewer Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Great tool for organizing and donor management" January 22, 2022 5.0 Love it. Pros Ease of use; no changes to the software. Cons There's not much I'd change, but some of the backend data management and charting the data could be better. Review Source VR Verified Reviewer Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great membership/donation management product" April 12, 2021 4.0 We've had a good experience using EveryAction. We don't use it to its fullest, and there are some add-ons that we've not purchased/ used that could help us further. They continue to add and update features to make the product easier to use. Pros Integration was easy and the product is generally not difficult to use. Especially now that they've added drag -and-drop functionality for the emails. So much easier. Great way to keep track of who is donating and target our emails appropriately. Cons Some things are really clunky to use and the help info isn't always current or comprehensive. However, the emails to support are always answered quickly and usually resolved simply. Reason for choosing Bonterra EveryAction It seemed to be the best product, providing the most value for the money, while being simple to set up and use. Review Source Emily S. Finance Manager Non-Profit Organization Management Used the software for: 6-12 months ### "EveryAction - powerful, and can be difficult to use" May 19, 2021 5.0 As an integrated solution for organizing, fundraising, and outreach, it's really hard to beat EveryAction. I have not used the other products. I am in accounting, so mainly use the donation tools for recognizing and managing income. I have done some troubleshooting with the wider team, however, and would use EveryAction again if i moved to a different organization. Pros EveryAction is a large and complex database system that can be highly customized. As flexible as it is, it can be difficult to know which parameters affect which queries. EveryAction is the gold standard, and it's great when there is already a power user on the team. Without an EveryAction power user on the team, some amount of skilling up is necessary. Cons It's a complex database and as mentioned in "pros" it can be difficult to know which parameters affect which fields. There is a lot of help documentation--but that too can be a con, getting to the correct article can be difficult. EveryAction help is very good--the help team did some one:one trainings for our team and they were fantastic. Review Source Similar Products Featured