# FreshBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FreshBooks the right Billing and Invoicing solution for you? Explore 4518 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142390/FreshBooks/reviews --- FreshBooks 4.5 (4518) [View alternatives](https://www.capterra.com/p/142390/FreshBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FreshBooks Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews jm jawad m Operation ClerkHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “The collaboration features in FreshBooks help me and my teammates to unite and work together collaboratively managing our finances from planning, allocating them and tracking how we utilize them.“ June 3, 2026 HL Hikmet L Medical Assistance SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Occasionally the version has been changed to add or remove some important features without notice, and occasionally the mobile app fails to upload receipts when out of the office.“ January 29, 2026 JJ Jessica J Social WorkerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Its automation capabilities, particularly in areas like accounts payable, creating invoices, sending reminders, and reporting, significantly reduce manual work and help minimize errors.“ May 25, 2026 MF Megan F OwnerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “I dont like that with credit card payments, I cant break them down individually and record all the transactions that make up that monthly payment“ June 16, 2025 SA Suman A Owner,Bookkeeper,TAx PreparerAccounting, Self-employedUsed the software for: Less than 6 months. “It handles invoicing and expense management with ease, making it ideal for freelancers and small business owners who want simplicity without sacrificing functionality.“ June 7, 2026 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I also am unsuccessful in getting my frequent purchases to get expensed to the same categories and companies each month.“ March 26, 2026 LS Leslie S Co-OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “I love the hourly time tracking tool for creatives or anyone doing hourly service based work, I also appreciate the robust reporting tools.“ March 16, 2026 Jerry L CEOComputer Hardware, Self-employedUsed the software for: 1-2 years. “The workflows for accounting reports can feel a bit restricted at times.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 4518 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley B. Owner Consumer Services Used the software for: 2+ years ### "Great for freelancers..." January 14, 2026 5.0 I've been using Freshbooks for about 3 years and have had a great experience. It's perfect for my cleaning business and has all the tools I need. Pros I like that Freshbooks is user friendly. It's simple to create invoices which I do all the time. It saves so much time Cons There's nothing I don't like about Freshbooks. It's definitely more for small businesses though. If you are a larger business, I'd look elsewhere. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks closed my account for no apparent reason. Review Source RW Ray W. Consultant Accounting Used the software for: 2+ years ### "Fresh start with Freshbooks" November 10, 2025 4.0 Its such a refreshijg software to use and very simple and user friendly ux. Easy to navigate through the application Pros Really simple to use interface. Easy to enter time, projects and expenses and great reporting tools to analyze the data Cons There isnt much to dislike about this software, the three years i used it daily and loved it and recommended Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed a better easy to use product with cleaner interface and more modern ux Review Source PC Patty C. ADM Religious Institutions Used the software for: Less than 6 months ### "Fresh Way to Pay Bills" May 14, 2026 5.0 Very use friendly, precise, and convenient. Extremely convenient when printing and paying our invoices. Pros Ease of use with printing and paying our invoices. It is very user friendly, precise and convenient. Cons I have not had any true issues or problems. The only glitch is realizing any fees that are charge when making an on-line payment. Review Source HW Hilary W. Owner Operator Construction Used the software for: 2+ years ### "Basic ease of use but with a high price" May 16, 2025 3.0 When I first got the program it was very inexpensive and the main thing I liked was my accountant could access all of my stuff. It has since doubled in price and a lot of the features that they add do not benefit me like the payroll section. You can only have one person as such myself without paying extra on top of the $60 a month Pros To accomplish the normal everyday estimates and invoicing it is fairly simple to use. It offered me the mileage tracking without paying additional for it, but it does have some inaccuracies Cons For the price it doesn't have the add-ons and lots of missing features that I could get from another program, but it's a lot to transfer to another one so I have tolerated it. The tracking mode isn't 100% accurate and it does not send you automatically a copy of your invoice or estimate to your email and can be tricky to go back and find it and they only save it for a certain period of time Alternatives considered [Quicken](https://www.capterra.com/p/151854/Quicken/) Reason for choosing FreshBooks Recommended by my tax person and it was one she could have access to Switched from [Contractor+](https://www.capterra.com/p/213952/Contractor/) It was cheaper at the time and offered mileage tracking which was a huge Plus Review Source Response from FreshBooks May 29, 2025 Hi Hilary, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding pricing with our team on your behalf. I do wish to confirm there is no time limit for keeping estimates and invoices saved in a FreshBooks account. To better understand the comments you shared regarding features you would like to see in FreshBooks, along with the tracking issues you mentioned, please reach out to our Support Team. The Support Team can be reached via https://www.freshbooks.com/contact ^DM Sarthak B. Software Developer Information Technology and Services Used the software for: 6-12 months ### "Simple and Efficient Accounting for Small Businesses" April 8, 2026 5.0 My overall experience with FreshBooks has been positive. The platform is easy to use and simplifies invoicing, expense tracking, and transaction management. The clean user interface and automation features save time, while reports provide clear visibility into finances. Customer support is responsive, and although there are some limitations in advanced features, it works well for small businesses and freelancers. Pros FreshBooks is very easy to use and has a clean, intuitive interface. I liked the invoicing and expense management features, which make it simple to track payments and spending. The automation for recurring invoices and payment reminders saves time, and the reports provide clear visibility into financial performance. Customer support is also responsive and helpful. Cons Some advanced accounting features are limited, and report customization could be improved. Pricing can increase as more clients are added. Occasionally, there are minor bugs, but they do not significantly affect overall usability. Review Source BH Bahaa H. Planning Manager Construction Used the software for: 1-2 years ### "FreshBooks is the realest of them all." April 3, 2025 4.0 It's awesome and it's pricing plans favors even small businesses. The experience was good and worth all the efforts. Pros I absolutely love the mobile app, we found it flexible and convenient to us. Invoicing is now better than ever. For online payments, Freshbooks is our number one solution, with it's excellent features it does exactly what it's supposed to do. Very demure, I highly recommend. Cons I never experienced a major problem am glad it was of great help to me. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal is very expensive for us,we opted FreshBooks and it has proved to be the best. Review Source Martin D. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Perfrct invoicing tool for SMEs and freelancers " January 31, 2025 4.0 One of our first accounting softwares' we'd used and the main thing we wanted was easy to use, quick invoicing, time tracking on occasion and managing a couple of employees expenses which it did really well. Pros Perfect for small business/ freelancers. Quick to learn and did everything we needed at the time. Good access via app and automated invoices were ideal. Cons The cost of adding more users on as we grew. The limited personalisation at the start was fine but as we used it more and more we had to find workarounds. Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreshBooks Sage we did have a trial with for about 3 months and it felt like it did more but not as simple. Xero we loved but at the time our then accountant didnt want us to go with it as he preferred Freshbooks. Freshbooks was the right price too at the time. Review Source Erik S. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "FreshBook Review." January 9, 2025 5.0 FreshBooks is the best accounting software hands down. QuickBooks and any other platforms can not compare. There platform keeps your accounts connected not like QuickBooks. Pros The platform is super user friendly, easy to teach and the reports are amazing. Cons Pricing is the only thing but I feel that it is worth it compared to a lot of other platforms. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing FreshBooks Freshbooks hands down was the best easy to use and provides training for all your employees included in the package. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QuickBooks cost was higher and the accounts will never stay connected on Quickbooks and I always had to call Quickbooks and it will work for a few days and disconnect. This was a never ending cycle. Review Source CM Colleen M. Owner and Designer Construction Used the software for: Less than 6 months ### "FreshBooks is a Trustworthy Software Option" June 5, 2025 4.0 Overall I was impressed with FreshBooks, and found the software to be straightforward to navigate and implement. Pros I liked that FreshBooks is well known and a trusted provider for business accounting software, and offers many features. Cons I felt like there may be other softwares that could offer more features related to operating a Canadian business. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreshBooks We wanted to test both products to determine which one most suited our needs. Review Source Zulma Q. Corporate Credit Risk Analyst Financial Services Used the software for: 1-2 years ### "Intuitive report customization tools and data integration capabilities" October 7, 2024 4.0 The software's user friendly interface and powerful reporting tools have cut down my time spent on report generation to only allowing me to spend more time on in depth analysis. Since FreshBooks operates in the cloud, I can access and update reports from anywhere; which has come in really handy for remote work situations. Pros Through the software, I can design visually pleasing credit risk reports in which complicated data can be communicated effectively across management. The advantage of being able to assign a report automatically to be updated with the latest relevant financial data means our risk assessments are always based on up-to-date information, which is such a necessity these days in the very fast progressing world of corporate. Cons FreshBooks is great at what it does, and although it has a number of advanced predictive analytics tools, it’s missing tools designed specifically for risk analysis. Machine learning algorithms to find possible risk factors with historical data patterns will make their utility for our team much more precious. Switched from [Invest for Excel](https://www.capterra.com/p/105931/Invest-for-Excel/) I use FreshBooks for its experience with financial reporting, and its focus product features for credit risk analysis. Also, the ability of the software to work in tandem with our current financial systems and the data security measures were another reason. The other finance professionals in my network also gave positive reviews on it. Review Source JM Jaime M. Outside Sales Wholesale Used the software for: 2+ years ### "Accounting, financial reporting and expenses tracking all under one, FreshBooks." June 26, 2025 5.0 FreshBooks has been a key product in our business helping us to manage our finances from sending our invoices for collecting payments to budgeting and controlling how we spend our financial resources. FreshBooks has given us a great experience in ensuring we have a clear control over our cash flow. Pros FreshBooks has a very efficient invoicing tool which helps us to create beautifully branded invoices making it easy to ask for payments from clients. FreshBooks has elaborate reporting features that allows to create well detailed and accurate financial reports making it easy to monitor our financial health. FreshBooks offers outstanding budgeting and expenses tracking features like receipt capture which allows us maintain our expenditure within the caps of our budget. Cons FreshBooks has been super outstanding and has never given us any challenges. To this point, we have not found anything that we did not like about FreshBooks. Review Source BY Ben Y. Profit Center Manager Building Materials Used the software for: 2+ years ### "Stranded with financial management? FreshBooks always come to the rescue." May 14, 2025 5.0 I have been using FreshBooks on a daily basis to run financial operations in our store and the experience has been beyond doubt the best i had hoped for. From simplify invoices creation to creating accurate financial reports, FreshBooks has made my work as a profit center manager so easy. Pros I always turn to FreshBooks when creating invoices because it makes it so easy and help create stunning invoices. FreshBooks also does an impressive work in financial reporting which help keep up with our financial health and operations. Using FreshBooks is so straightforward and no technical skills are required making the learning period very brief. It also help setup automated payment reminders which makes our work easy when reminding clients to make their payments. FreshBooks has strong customer support services with the support team always readily available to offer the needed support. Cons Fortunately, i have not experienced any cons. Am full of praise for FreshBooks because i have never found any that i did not like. Review Source MA Meghan A. Team Lead Administrator Hospitality Used the software for: 1-2 years ### "FreshBooks Fresh Everyday" January 15, 2026 5.0 My overall experience with FreshBooks was a pleasant one. I use this daily and it has made my job easier by using it. Pros What I like about FreshBooks is it helps keep receipts and payments in one easy spot to access them anytime. Cons The thing I liked the least was the app would lag a few times but other than that it was great day to day app to use. Review Source RS Rachel S. Data Analyst Logistics and Supply Chain Used the software for: 2+ years ### "FreshBooks Review" January 22, 2026 5.0 Pros FreshBooks works well for handling invoicing and basic financial tracking. It’s straightforward and doesn’t require accounting expertise. Cons Creating invoices and tracking payments is quick and user-friendly.It lacks more advanced accounting features needed for larger or more complex operations. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "FreshBooks and Its Work!!" January 16, 2025 5.0 Fragile, agile and top-notch onli payment processing, cloud invoicing and online subscription billing system. Pros Tremendously helps me to track daily output services I've delivered, invoice clients and get paid faster. Suit all SMBs and LGOs for payment processing, online billing and subscription services, EMP among there account tasks slice and dice services. Cons No grudge to mention, it has it all even beyond we would expect. Review Source AA Adah A. Certified Public Accountant Accounting Used the software for: Less than 6 months ### " A User-Friendly Solution for Small Businesses and Freelancers" November 17, 2024 5.0 Ease of Use: FreshBooks is incredibly user-friendly, even for non-accountants. Its clean interface and guided processes make tasks like invoicing, expense tracking, and time management straightforward. Pros The platform is designed to be simple and easy to navigate, even for those without accounting experience. Cons Limited Features for Larger Businesses: It's ideal for freelancers and small businesses, but larger companies may find it lacks advanced features, like in-depth reporting or payroll integration. Review Source LE Laura E. Owner Cosmetics Used the software for: 2+ years ### "great accounting software " April 6, 2025 5.0 FreshBooks is a great accounting software for small teams Pros Simple to use with professional invoice templates Cons Required subscription plan for keeping use it after try period Review Source RR Rebecca R. Graphic Designer Design Used the software for: 2+ years ### "Great for invoicing" February 23, 2025 4.0 For the most part, FreshBooks does an average job of managing invoices, albeit with some constraints Pros The process of making invoices is very simple, and the feature that I like is to set up the alerts for overdue payment.The reports are really useful to keep track of business costs Cons The mobile app could use a little more work to be equivalent to the desktop version Review Source GF Girgis F. Jofared Automotive Used the software for: 1-2 years ### " Jo freah Books" November 2, 2024 5.0 Describe your overall experience with the software, focusing on its impact on your workflow and productivity. This Pros Highlight features you liked, such as user-friendliness, time-saving capabilities, or effective invoicing. Cons Mention any drawbacks, like pricing concerns or missing features Review Source CT Carleton T. Admin Building Materials Used the software for: 2+ years ### "Easy and Useful" November 3, 2024 4.0 Freshbooks makes it easy to send estimates and invoices to customers, and that's worth the monthly price. Pros Their estimates make it easy for our company to get quick and confirmed customer-approval on projects. Cons It can be tricky to get the full-overview of my clients, since their database it less about instant-access info and more about long-term historical value. Basically, I'd like them to incorporate better CRM features into the invoicing and accounting. Review Source SM Stephen M. Managing Director Telecommunications Used the software for: 2+ years ### "Disconnect from the complexities of accounting and financial reporting and embrace simplicity and world-class accounting efficiency " September 27, 2024 5.0 FreshBook is accessible even to use who have no prior experience in accounting. It has also provided us with an affordable and flexible solution that has streamlined regular billing, improved cash flow and simplified payment procedures. Pros One of the best decision we made was investing in the right accounting tool. At the core of FreshBooks is it's simplicity. It is wrapped around a user-friendly and sleek user interface that enable us to quickly and efficiently prepare invoices with customizable templates, recurring invoices, and automated reminders, making it simple to track and collect payments from clients. Additionally it integrates with payment gateways such as PayPal which allow us to accept credit card payments directly within the FreshBooks. The time-tracking feature enables our employees to log hours worked, making it easy to calculate payroll expenses and generate accurate invoices for billable time.FreshBooks enable us to track key metrics and indicators of financial health and accurately report on our financial status of our company. Cons FreshBooks provides us with excellent technical support, with a knowledgeable team that leave no chances for system outages or challenges because they help us solve all our issues on time Review Source MB Manish B. Chartered Accountant Accounting Used the software for: 1-2 years ### "My first choice for invoicing and expense tracking." November 21, 2024 5.0 FreshBooks has simplified my financial management, saving me time and headaches. It's helped me stay organized, get paid faster, and keep my freelance business running smoothly. Pros It makes invoicing and expense tracking a breeze. I love the clean interface, the professional-looking invoices, and the ease of generating reports. It's like having a personal accountant in my pocket. Cons It is perfect for freelancers and small businesses, it might not have all the advanced features larger companies require. Review Source AR Ahmed R. Director Retail Used the software for: 6-12 months ### "Great Invoicing Tool for Time Tracking" November 9, 2024 4.0 FreshBooks adequately meets my needs as a small business Pros Easy invoicing and time tracking Integration with Teamwork project management for detailed time tracking PayPal integration for credit card payments Cons Limited collaboration features with other contractors Increased per-client pricing for those with many one-off clients Difficult-to-use retainer payment feature Review Source FN Faith N. Head of Accounts Computer Software Used the software for: I used a free trial ### "Invoicing with FreshBooks: look no further!" November 5, 2024 4.0 One of the standout aspects of the FreshBooks user experience is its simplicity and ease of use. The platform's navigation is straightforward, with clearly labeled menus and intuitive workflows that guide users through tasks such as creating invoices, tracking time, and managing expenses. Even those with limited technical expertise can quickly learn to navigate the platform and become productive. Pros The invoicing system, it is straightforward and unique making the invoicing process seamless as the platform allows the user to create professional-looking invoices with just a few clicks, featuring customizable templates, logo integration, and the ability to accept online payments. Cons While FreshBooks does offer integrations with several popular apps and services, the selection is relatively limited compared to some of its competitors. Users who require deep integration with other business tools, such as project management software or point-of-sale systems, may find the integration options to be restrictive. Review Source NJ Neil J. Director Media Production Used the software for: 1-2 years ### "Excellent Value Easy To Use Platform " January 14, 2025 5.0 Excellent overall experience, great value and easy to use platform. Pros Easy to use, low cost, has everything needed for small to mid-size businesses. Cons Nothing comes to mind about dislikes, perhaps integration into CRMs. Review Source Similar Products Featured ## Related categories [Accounts Receivable](https://www.capterra.com/accounts-receivable-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Legal Billing](https://www.capterra.com/legal-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.