--- title: "FreshBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FreshBooks the right Billing and Invoicing solution for you? Explore 4534 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142390/FreshBooks/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- FreshBooks 4.5 (4526) [View alternatives](https://www.capterra.com/p/142390/FreshBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of FreshBooks Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews jm jawad m Operation ClerkHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “The collaboration features in FreshBooks help me and my teammates to unite and work together collaboratively managing our finances from planning, allocating them and tracking how we utilize them.“ June 3, 2026 HL Hikmet L Medical Assistance SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Occasionally the version has been changed to add or remove some important features without notice, and occasionally the mobile app fails to upload receipts when out of the office.“ January 29, 2026 JJ Jessica J Social WorkerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Its automation capabilities, particularly in areas like accounts payable, creating invoices, sending reminders, and reporting, significantly reduce manual work and help minimize errors.“ May 25, 2026 PC Patty C ADMReligious Institutions, 11 - 50 employeesUsed the software for: Less than 6 months. “The only glitch is realizing any fees that are charge when making an on-line payment.“ May 14, 2026 SA Suman A Owner,Bookkeeper,TAx PreparerAccounting, Self-employedUsed the software for: Less than 6 months. “It handles invoicing and expense management with ease, making it ideal for freelancers and small business owners who want simplicity without sacrificing functionality.“ June 7, 2026 EJ Eric J ConsultantProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “A monthly fee in addition to a high credit card processing fee is a lot to stomach unless you need a lot of the ancillary features that FreshBooks offers.“ June 2, 2025 PO Paul O Software EngineerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It includes a time tracking system for services, and online payments are integrated to make collecting payments easier.“ June 22, 2026 MF Megan F OwnerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “I dont like that with credit card payments, I cant break them down individually and record all the transactions that make up that monthly payment“ June 16, 2025 ## Showing most helpful reviews Showing 1-25 of 4526 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use rebekah F. Personal trainer Used the software for: Less than 1 year ### "FreshBooks is the way to go " November 5, 2026 5.0 Overall I am very happy with FreshBooks. It will also make tax time so much easier for me. FreshBooks gives me a very clear picture on how I am managing my business . Pros FreshBooks is simple and efficient to use, especially as a small business. I can send invoices via phone or computer. The dashboard easily tracks all expenses and upcoming pay outs. Cons I would like the invoices to be sent immediately once created instead of having to go back into the invoice to email and text Switched from [Stripe Payments](https://www.capterra.com/p/123889/Stripe/) I wa saying stripe solely but it didn’t give me the analytics that FreshBooks does. Review Source CW Chris W. Solution Architect Used the software for: 1-3 years ### "I use FreshBooks to organize and manage my bills and expenses" November 4, 2026 5.0 Prior to using this service, all of my finances were spread across 5 separate excel sheets and old crumpled paper receipts stuffed into shoe boxes. It helps prevent me from missing out on reimbursement eligible costs, and greatly reduces the stress of tax season as well since my accountant now simply reviews the sheet provided by the software and gives me a thumbs up. Pros I’ve been able to keep most of my receipts organized because I am able to take photos of them as soon as I get home, with my phone. Honestly, taking a picture of the receipt with the camera on my phone allows me to link that receipt to a bank account, therefore eliminating having faded paper receipts stored away in my wallet. Sending invoices to clients and automatically reminding them to pay also takes a huge amount of time-consuming headaches off my plate. Cons It really slows down when I’m trying to view multiple years of reports on my cell phone. So annoying. The price increased recently, and placing a limit on how many clients users on lower plans can enter seems cheap for small businesses wanting simple tools. Review Source Impact 360 M. Owner Used the software for: I used a free trial ### "Easy invoicing for a small business" November 2, 2026 5.0 I evaluated FreshBooks for agency invoicing and found it fast and pleasant to use. For freelancers and small service businesses that mainly need to bill clients and track expenses, it does the job very well. Pros FreshBooks makes invoicing and expense tracking simple. Invoices look professional, clients can pay online, recurring invoices and payment reminders save follow-up time, and the reports give me a clear picture without needing accounting knowledge. Cons It is focused on invoicing and basic accounting, so businesses that need full inventory or complex bookkeeping will outgrow it. Some extras cost more on top of the base plan. Review Source Executive Manager, Treasury Used the software for: 3-5 years ### "Online Accounting + Invoicing GURU that Requires External ERP Systems Integration to Work Perfectly " October 26, 2026 4.0 Pros FreshBooks is a robust cloud accounting and invoicing platform that I use on a daily basis to automatically track and manage expenses. Cons Even though FreshBooks isn’t a fully ERP software, I have integrated with external systems like Sage X3 to access those features without switching apps. Review Source Administrative Manager Used the software for: 3-5 years ### "I used to have expense approvals just sitting on my desk for days." October 26, 2026 5.0 Managing administrative workflows for a company our size means I need systems that don't create more work than they solve. FreshBooks handles our invoicing and expense tracking without requiring constant oversight from me. My team adapted to it quickly, and I'm spending less time fixing billing errors. It's worth the investment for any administrative manager tired of manual reconciliation. Pros We were dealing with invoice mismatches every other week because everyone was tracking expenses in different places, it was a total mess. FreshBooks put everything in one spot where I can see what’s been submitted, what needs approval, and what’s already paid. My executive team gets their reimbursements faster now, so I’m not spending all my time chasing down receipts anymore. Cons The mobile app sometimes lags when uploading multiple receipt photos at once, which is annoying when executives are submitting expense reports from the road. I'd also like more flexibility in customizing approval workflows since our structure has a few layers that don't fit the standard setup perfectly. Review Source Técnico de IT Used the software for: 3-5 years ### "Ótimo em gestão de contablidade em nuvem" October 13, 2026 5.0 No geral o FreshBooks é um otimo software de contabilida para freelancers porque ofereçe um bom custo beneficio. Pros \- Facil de usar; - Facil de aprender; - Interface intiuitiva; - Otma em rastreamento de tempo; - Bom aplicativo móvel. Cons \- Por veses sinto a Limitação ao adicionar mais clientes e usuários; - Sinto muitas dificuladas com a integração bancária, especiamente aqui no meu país. Review Source Owner and Driving Instructor Used the software for: Less than 1 year ### "FreshBooks saves hours every month for a one-person driving school" September 23, 2026 4.0 I don't write reviews often, but this has genuinely freed up hours I used to spend on admin work I hate. For a one-person driving school, the pricing makes sense once you calculate what your time is actually worth. Now I can focus on the actual teaching instead of hunting down invoices, plus my accountant finally stopped complaining about my record-keeping. Pros I send out invoices for twenty students every month, so I don’t have to waste time chasing down payment reminders. Last Tuesday I billed out a week's worth of lessons in under ten minutes. That whole process used to take me an entire evening staring at spreadsheets. The automatic payment reminders mean students actually pay on time now, I'm finally done with texting parents about overdue balances. Cons The mobile app has a habit of logging me out mid-entry, especially when I'm trying to record an expense right after filling up the tank. It would be a huge help if the app could remember lesson packages as a preset. Review Source MR Mohammed R. technical engineer Used the software for: Less than 1 year ### "Simple and Efficient Accounting for Small Businesses" September 23, 2026 5.0 Pros FreshBooks is simple and user-friendly, making invoicing, expense tracking, and managing payments quick and convenient. Cons Some advanced features are limited on lower plans, and the pricing can feel a bit high for small businesses. Review Source PB Peter B. Managing Director Used the software for: 3-5 years ### "Beginning, clearly FreshBooks worked fine after a while" September 22, 2026 5.0 Prior to using FreshBooks, organizing my client’s expense history was literally nothing but a large pile of paper stacked up on the floor. Then the software came along and miraculously placed all of that paper into virtual files without blowing up. My accountant no longer yells at me. Pros The invoicing generator didn’t freeze, nor blow up my PC on my first usage. While the user interface sucks, there are some things you like about it and it is better than most when it comes to creating an invoice. Cons The mobile application freezes constantly. Customer service took 72 hours to respond to an issue i had regarding a double charge on my credit card for the same month of a monthly subscription option that i never selected. Exporting reports is very difficult. Review Source Management Used the software for: Less than 1 year ### "Simple and Efficient Business Management" September 14, 2026 5.0 FreshBooks user-friendly, reliable and helps me manage invoices, expenses, and clients efficiently. Pros FreshBooks makes the invoicing, expense tracking and financial management simple and well organized. Cons Some advanced features and reporting options can feel limited for business as they continue to grow. Review Source Member Used the software for: 1-3 years 4.5 November 8, 2026 AI summary based on a full review FreshBooks significantly reduces the chaos of bookkeeping for small businesses by automating processes and organizing data effectively. Its main drawback is the basic reporting features, which may not meet the needs of larger firms requiring complex accounting solutions. Log in to unlock the full review, detailed ratings, and pros & cons Owner Used the software for: 3-5 years ### "Great for freelancers..." January 15, 2026 5.0 I've been using Freshbooks for about 3 years and have had a great experience. It's perfect for my cleaning business and has all the tools I need. Pros I like that Freshbooks is user friendly. It's simple to create invoices which I do all the time. It saves so much time Cons There's nothing I don't like about Freshbooks. It's definitely more for small businesses though. If you are a larger business, I'd look elsewhere. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks closed my account for no apparent reason. Review Source Owner Used the software for: 3-5 years ### "Freshbooks over quickbooks" May 6, 2026 5.0 I loved the ease of use and the price was awesome.nevwr had connection issues or issues with it missing or duplicating bank transaction. Pros Freshbooks is inexpensive and i have never had any problems with it. I used it for 3 yrs then switched to quickbooks online and regretted it. I am switching back this yr. Cons I had the cheapeat version and had to tyoe all the info from the receipts in mannually. I am going to look into a uograded version because qbooks messed my books up and was so expensive. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks is expensive. I paid a lot for stuff i dont even use and it is a waiste of money. It duplicated some of my transactions and didnt get some of my other bank transactions. It has a complicated platfor that is difgicult to jump in and use. Review Source Marketing and operations coordinator Used the software for: 1-3 years ### "They will block your account with no explanation." September 11, 2025 1.0 Customer support is horrible. They won't answer you, just give you pre written responses. Not sure why. Pros It worked well until they shut my account down with no explanation. I highly recommend keeping your data elsewhere. They won't give access to it. Cons They shut my account down and didn't explain why and started ignoring my emails. I am in waterproofing and I've been creating quotes just fine during the free trial and a few days after I paid they shut my account down and wouldn't tell me why or give a refund. I put lots of time into getting all those quotes migrated onto the system and now I have to start again on a different app. I wouldn't recommend for small businesses that don't have their data in multiple places coz finding all the quotes I've sent is gonna take a while. I had used them for another business that had 2-3 transactions a month for over 2 years so I felt comfortable using them for this new business that had more transactions. I was wrong to have done so. Review Source Response from FreshBooks September 19, 2025 Hi Sean, thank you for taking the time to share your review of FreshBooks. I do apologize for any inconvenience that has been experienced. Rest assured our Support Team is here and ready to help however possible. If there is any outstanding matter the team can assist with, please reach out via https://www.freshbooks.com/contact ^DM Software Engineer Used the software for: 3-5 years ### " Irreplaceable" June 24, 2026 4.0 Perfect for freelancers, but it quickly shows its limits once the business becomes more developed. Pros Expense management is intuitive with the ability to add my receipts. It includes a time tracking system for services, and online payments are integrated to make collecting payments easier. Cons Less suited for advanced management (inventory, large teams). It can become expensive with additional options. Review Source DB Dylan B. Controller Used the software for: Less than 1 year ### "FreshBooks use in launching new business" April 20, 2026 4.0 Overall we have been quite happy with our use of FreshBooks. It is very easy to use and gets you started as you are launching your business. The value is definetly there for the price. Pros Ease of use is there for FreshBooks. It does a great job in capturing the basics of what you need to run your business. The platform provides good value for your money depending on what you need it for. Cons Certain accounting functions can be tricky to do due to the simplicity of how the plantforms runs and the lack of customization. Certain modules can be added on, the basic package is good for just getting your business started. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing FreshBooks Ease of use and value for money. I would highly recommend FreshBooks if you are just starting to launch your business. Review Source Ray W. Consultant Used the software for: 3-5 years ### "Fresh start with Freshbooks" November 11, 2025 4.0 Its such a refreshijg software to use and very simple and user friendly ux. Easy to navigate through the application Pros Really simple to use interface. Easy to enter time, projects and expenses and great reporting tools to analyze the data Cons There isnt much to dislike about this software, the three years i used it daily and loved it and recommended Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed a better easy to use product with cleaner interface and more modern ux Review Source Owner Operator Used the software for: 3-5 years ### "Basic ease of use but with a high price" May 19, 2025 3.0 When I first got the program it was very inexpensive and the main thing I liked was my accountant could access all of my stuff. It has since doubled in price and a lot of the features that they add do not benefit me like the payroll section. You can only have one person as such myself without paying extra on top of the $60 a month Pros To accomplish the normal everyday estimates and invoicing it is fairly simple to use. It offered me the mileage tracking without paying additional for it, but it does have some inaccuracies Cons For the price it doesn't have the add-ons and lots of missing features that I could get from another program, but it's a lot to transfer to another one so I have tolerated it. The tracking mode isn't 100% accurate and it does not send you automatically a copy of your invoice or estimate to your email and can be tricky to go back and find it and they only save it for a certain period of time Switched from [Contractor+](https://www.capterra.com/p/213952/Contractor/) It was cheaper at the time and offered mileage tracking which was a huge Plus Alternatives considered [Quicken](https://www.capterra.com/p/151854/Quicken/) Reasons for choosing FreshBooks Recommended by my tax person and it was one she could have access to Review Source Response from FreshBooks May 29, 2025 Hi Hilary, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding pricing with our team on your behalf. I do wish to confirm there is no time limit for keeping estimates and invoices saved in a FreshBooks account. To better understand the comments you shared regarding features you would like to see in FreshBooks, along with the tracking issues you mentioned, please reach out to our Support Team. The Support Team can be reached via https://www.freshbooks.com/contact ^DM Owner and Designer Used the software for: Less than 1 year ### "FreshBooks is a Trustworthy Software Option" November 27, 2025 4.0 Overall I was impressed with FreshBooks, and found the software to be straightforward to navigate and implement. Pros I liked that FreshBooks is well known and a trusted provider for business accounting software, and offers many features. Cons I felt like there may be other softwares that could offer more features related to operating a Canadian business. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing FreshBooks We wanted to test both products to determine which one most suited our needs. Review Source Planning Manager Used the software for: 1-3 years ### "FreshBooks is the realest of them all." April 7, 2025 4.0 It's awesome and it's pricing plans favors even small businesses. The experience was good and worth all the efforts. Pros I absolutely love the mobile app, we found it flexible and convenient to us. Invoicing is now better than ever. For online payments, Freshbooks is our number one solution, with it's excellent features it does exactly what it's supposed to do. Very demure, I highly recommend. Cons I never experienced a major problem am glad it was of great help to me. Switched from [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) PayPal is very expensive for us,we opted FreshBooks and it has proved to be the best. Review Source Martin D. Managing Director Used the software for: 1-3 years ### "Perfrct invoicing tool for SMEs and freelancers " February 3, 2025 4.0 One of our first accounting softwares' we'd used and the main thing we wanted was easy to use, quick invoicing, time tracking on occasion and managing a couple of employees expenses which it did really well. Pros Perfect for small business/ freelancers. Quick to learn and did everything we needed at the time. Good access via app and automated invoices were ideal. Cons The cost of adding more users on as we grew. The limited personalisation at the start was fine but as we used it more and more we had to find workarounds. Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[Xero](https://www.capterra.com/p/120109/Xero/) Reasons for choosing FreshBooks Sage we did have a trial with for about 3 months and it felt like it did more but not as simple. Xero we loved but at the time our then accountant didnt want us to go with it as he preferred Freshbooks. Freshbooks was the right price too at the time. Review Source Finance Officer Used the software for: 3-5 years ### "Most Iconic Online Accounting Program: FreshBooks" January 21, 2025 5.0 Real-time accounts payable and receivable automation & invoice customization are the main benefits. Pros FreshBooks allocates a wide range of online accounting tools which saves time and lead to high productivity. Invoicing, billing and general ledger are some of the tools which I like most on FreshBooks. Cons I achieve everything I yearn with FreshBooks, mainly when creating and customizing invoices. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) FreshBooks mobile application is straightforward to use unlike NetSuite’s. Review Source JS Jake S. Account Executive Used the software for: Less than 1 year ### "Sales reports." January 15, 2025 4.0 FreshBook helps manage daily sales,get monthly sales reports and create invoices for customers is digitalized. Pros Adding Company/ business details is done once you open the account and fields are fully customizable Cons I liked It because it was better but because the company changed. Switched from [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) FreshBook has well developed inventory management features. Review Source Michael S. Web Designer and Founder Used the software for: 3-5 years ### "An Excellent Time Tracking & Invoicing Tool" November 28, 2025 5.0 I love FreshBooks as an invoicing and time tracking tool. It’s intuitive, professional and helps me run a small agency efficiently. Pros FreshBooks has been my invoicing tool for over five years and I love it. They do online checkout links, recurring billing and estimates with signatures and are essential to my business. Cons I really don’t have complaints about FreshBooks. The one thing I didn’t like was that it took too long for payments to hit our account, but that has since improved. Review Source Team Lead Administrator Used the software for: 1-3 years ### "FreshBooks Fresh Everyday" January 28, 2026 5.0 My overall experience with FreshBooks was a pleasant one. I use this daily and it has made my job easier by using it. Pros What I like about FreshBooks is it helps keep receipts and payments in one easy spot to access them anytime. Cons The thing I liked the least was the app would lag a few times but other than that it was great day to day app to use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.