# Page 9 | Zoho Expense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Zoho Expense the right Expense Report solution for you? Explore 1186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142384/Zoho-Expense/reviews --- Zoho Expense 4.6 (1186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 9 - Reviews of Zoho Expense ## Showing most helpful reviews Showing 201-225 of 1186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Tatiana G. Painter in Chief Entertainment Used the software for: 6-12 months ### "Zoho is Perfect for my Business" October 10, 2023 5.0 I don't need the entire functionality of Quickbooks. So Zoho is better for me, and I can add features and modules as I need them. I love Zoho's branding. Super modern, and user-friendly. I also love their customer service. Pros A lot of accounting and expense tracking apps out there are too expensive and have features that I don't really need for a solopreneur operation, so it's refreshing that Zoho has many different apps that you can choose from to build your perfect enterprise solution, no matter how small or big your operation is. They're highly scalable too. One of the features I love is expense automation, and this is key so I don't have to be remembering to upload regular charges for my business. And automation was easy to setup following a few steps. Autoscan is fantastic. Amazing product. Cons There are still some features that I don't need within Zoho Expense, and sometimes the app feels a bit cluttered for my operation, but I still manage to go around this and get what I need at an affordable price. For bigger operations, having these features though perfectly makes sense, and you won't go wrong on the price. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Expense When I first started my business, I got a cute booklet in the mail with actual good tips for a start up business, and it was from Zoho. I kept it around knowing one day I'd use their services because I really liked their brand. And about a year later they proved to be better than the competition in both affordability and functionality. Review Source Rupert T. Zoho Developer Information Technology and Services Used the software for: 1-2 years ### "Say Goodbye to Manual Expense Management" February 17, 2023 5.0 In conclusion, while Zoho Expense has a few areas where it could improve, the platform's strengths far outweigh any minor limitations. With its powerful features, user-friendly interface, and ability to automate and streamline the expense management process, Zoho Expense is a top choice for businesses of all sizes looking to simplify their expense tracking and reporting. Pros Zoho Expense is a lifesaver for small business owners. It simplifies the expense management process by automating receipt scanning, data extraction, and categorization, saving me valuable time and resources. The platform's ability to link directly to bank accounts and credit cards further streamlines the process, making it even easier to stay on top of expenses.The user interface is user-friendly and intuitive, with a range of features that make it easy to customize and tailor the platform to individual business needs. Zoho Expense makes it simple to set up expense policies, create custom fields and categories, and even track mileage.Another benefit of Zoho Expense is the ability to generate real-time expense reports that provide a detailed breakdown of expenses by category, department, or employee. The reports are customizable, so you can generate the information you need to make informed financial decisions quickly and easily. Cons While Zoho Expense is an excellent platform, there are a few areas where it could improve. One of the main challenges is the limited integrations with other business applications. While Zoho offers a range of tools that integrate with each other, there are few options for connecting Zoho Expense with third-party applications, which can be frustrating.Another potential downside of Zoho Expense is the limited options for customization. While the platform offers a range of customization features, including custom fields and categories, some users may find the options limiting. Additionally, the mobile app can be a bit buggy at times, which can be frustrating when you're on the go and need to access your expenses quickly.Despite these minor limitations, Zoho Expense is a powerful and easy-to-use platform that can help businesses of all sizes simplify and streamline their expense management process. The platform's range of features and user-friendly interface make it a great choice for businesses looking to automate and optimize their expense management. Review Source MP Maribel P. Accountant Restaurants Used the software for: I used a free trial ### "Zoho has met my needs" July 28, 2022 4.0 I'm a fan no doubt. But definitely needs improvement on the AI receipt Auto Scan to be a top product. I still have to figure out the integration and improved export of data. Need to automate as much as possible. Pros Install: Easy to install and start up. Learning curve was minimal (but I have many years of finance systems experience, so I'm not sure if it would have been easy for those with no experience). Mobile app: The ease of mobile input. Great features, easy enough to figure it out without help. Smart layout. There are excellent help instructions available online. Desktop software: Easy to move around and find what you need. Love how you can jump to details from relevant screens. Can't get lost, you can always figure your way back from the convenient side bar. Good basic analytics. Edit functions are everywhere, so that's convenient too. Overall, I'm clearly a fan. Cons Mobile auto scan needs improvement. Although the scanning was helpful, it no doubt saved me lots of manual input time. The scanner picked up info, not even my eyes could see! But... 1- Doesn't pick up the name of vendor most of the time. Manual input required. 2- Auto scan AI categorization is clunky. Picks up at the vendor level, so assigns the same category to every item on the receipt, which is unrealistic. Should be at the line item, AI can learn through history and provide an accurate auto scanning feature worth paying for (significant $ upgrade for unlimited auto scans, expect it should scan better!). 3-It would also get data misaligned. The item description aligned to the wrong amount. So I had to fix quite a few mobile receipt scans. 4- Would get confused and pick up the line item description (example: price per unit) and create a new line item. So I have to do some clean-up on that too before submission. 5- Auto scans have a waiting period. So not in real-time. Thats inconvenient, especially since I'm not sure how long it takes. So have to keep checking. Would be good to get a text or something to alert when ready so I don't have to keep checking periodically. 6- Too bad my POS does not integrate with Zoho, only QuickBooks. It would be a huge improvement. 7- Quite a few modules...need to figure all that out. Improved storyline would be better on how it fits together. Reason for choosing Zoho Expense Price and free version. Review Source KM Kurtis M. VP Automotive Used the software for: 6-12 months ### "It Just Works!" June 2, 2022 4.0 I have a mantra, Simplicity, Clarity & Confidence. Zoho Expense is Simple and easy to learn and use. It provides Clarity on how their system works and all the tools which gives me confidence that, that this one area of our business I do not need to spend too much time or worry about it getting the job done. Pros We had previously used Expensify (Ramp) and it worked well I thought until I tried Zoho Expense. It is more user-friendly and consistent in operation. We spend so little time putting together and processing expense reports now that this area of responsibility is an afterthought. I love it because it just works, and it is simple. On top of that Zoho does not send you political emails and social agenda propaganda that you receive through the company formally known as Expensify which is now called Ramp. In business I purchase products and services to do business, I do not purchase your political and social agenda for you to send me when I am purchasing your services. I could not recommend the services of Zoho Expense more...it has been a great decision to move from Expensify (Ramp) to Zoho. Cons At this point, it is hitting all the areas in an easy and effective way. Reason for choosing Zoho Expense It works so well. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) They were more costly with a more complex system. Expensify keeps focus on business and not on promoting a political and social agenda to its customers. I want to do business with my partners not be used as a sounding board for the president's personal agendas. Review Source CK Claude K. Director Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Very good product. " May 30, 2024 5.0 Pros ZOHO expense has been a complete life saver for our business. We are saving so much time and the benefits are enormours. Links well with ZOHO books. Cons Confusing at first to seperate between travel and expenses. Review Source JS Jey S. Accountant Information Technology and Services Used the software for: I used a free trial ### "Good fro tracking with approval matrix" May 24, 2024 4.0 Pros Very clear matrix approval. Easy to implement Cons It is costly. Sometimes the categories do not get linked from Xero. Review Source VR Verified Reviewer Regional Finance Director Renewables & Environment Used the software for: I used a free trial ### "Review for Zoho Expenses" April 23, 2024 4.0 Pros \- Ease of use and setup - Mobile access - Auto scan feature - Custom workflow approval Cons Zoho Expenses interface can work better, especially it has a lot of information in the dashboard when user log in. It will confuse users at the start. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing Zoho Expense Price, ease of set up and use, mobile access feature, custom approval Review Source LM Logan M. Senior Engineer Legal Services Used the software for: 6-12 months ### "So good that I purchased a family subscription." May 21, 2022 5.0 This software has helped so much for work that I contacted Zoho to see if I could get a separate personal account. They said that it was no problem and now I can easily switch between work and personal expenses. This has made personal accounting SOOOOO much easier and there are fewer receipts laying around my house. Wonderful product, and fantastic customer support. Pros I love the ease in which I can take receipts and get them uploaded into a receipt management system. This has saved me HOURS of time working on my monthly expense reports and has saved me an enormous amount of money. One of our engineers was able to integrate Zoho with our project management software (Clio) so that the submitted expense reports immediately get uploaded to the appropriate project for billing. Cons There does not seem to be a way to set/edit the date span on a report once it has been set up. I have several "overdue" reports that need to be submitted because I created them a month in advance and the system thinks that it is now past due. Easy for the Zoho team to fix, if I get around to reporting the bug. Review Source TW Tina W. Director of Sales Wholesale Used the software for: Less than 6 months ### "Life Saver" October 4, 2022 5.0 By using the app, I automatically take pictures of receipts when getting them. No more procrastination inputting at the end of the week. I don't miss any receipts and they are in order by date, so accounting can match to the credit card charges. This is saving time and sometimes trees. A lot of hotel receipts are emailed directly to my business email. I'm able to go on website and attach these receipts into the report saving paper. Very easy to do. You can never get back time. Time is money and this saves me a lot of it. Pros When my previous provider discontinued their service, I was in a panic. I immediately started searching and reading reviews. Zoho Expense was the closest I could find to support my needs. The cost was very reasonable, and the app is easy to use. It was important for me to be able to have access to an app that stored receipt photos and giving me a comment section where I could explain what each expense was for. Their app was self-explanatory easy to use, and the website allows you to review all information compiled on the app making changes, if necessary, before submitting. Cons The only downside I have experienced is when taking photos on the app, the photo store to my phone. There might be an easy fix to this, but I haven't had time to try. I just go and delete all the photos once my expenses have been submitted. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing Zoho Expense It was their customer service team. They were extremely helpful and helped with all my questions. The cost was within the allotted budget my company allows. The app was also a factor. It was very clear and easy to use. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) They no longer offered the service. They contacted me in July and stated they were discontinuing this service. I could switch to their new service, but it was for large groups, and I was the only employee using it. Review Source Maddie T. System Administrator Information Technology and Services Used the software for: 1-2 years ### "I love how friendly it is Zoho to new users" May 5, 2022 4.0 There are several positive aspects to this program. Although it is well-designed, some of the functionality is still not entirely functional. I appreciate the user-friendly design and the ease with which expenses can be submitted. The bespoke procedures for approval make it simple to route costs for secondary approvals depending on their monetary worth, saving time and money. Pros The pricing of the program is attractive to me because it is competitively priced in comparison to its competitors. I do a lot more for my company now, which is why I switched to a different software package. I feel that this program will be beneficial to someone who is just getting started. The program is incredibly simple to use and has proven to be really beneficial in keeping me organized with my company expenses as well as in keeping me on track with my tax preparation. Cons Overall, this is an excellent tool. At first sight, the supplementary papers that are connected to the reports may be disregarded, although this is not a serious cause for concern. Switched from [webexpenses](https://www.capterra.com/p/140646/webexpenses/)[SutiExpense](https://www.capterra.com/p/118974/SutiExpense/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) With Zoho Expense, getting started is a breeze. Drag and drop, email, or a snapshot via the mobile app may all be used to record receipts. To complete the expenditure information, optical character recognition is used. Review Source JB Jeff B. Field Service Technician Wholesale Used the software for: 1-2 years ### "A technology that actually makes things faster." March 22, 2024 5.0 Overall, it's a simple, highly funal software with great layout and quite intuitive. I can't think of anything I would imporve upon except Maybe make it so we can import our company logos or taylor a colour theme. Pros Whats not to like, A simple mobile app that takes a clear and concise image of the reciept, it learns as you enter reciepts and as you process them so that the next photo import comes in with better information. Wow. Simple to find and edit and submit, great reminders thatyou have expenses not yet submitted. Cons At first I thought it was cumbersome, but quickly learned the software just needs to learn enough to be extremely practical. Review Source Response from Zoho April 28, 2024 Hi, Thank you for taking the time to review Zoho Expense and sharing your feedback. We agree that using the mobile application is the best way to Autoscan receipts and report your expenses on time. You will be able to upload your logo directly from the web application. 'Admin View'>'Settings'>'Organization Profile'>'Upload logo' and upload your company's logo. We will also definitely work on having more theme options in future. Assuring you our best service at all times. Regards, Thanga - Zoho Expense AR Angel R. ELV Presales Engineer Information Technology and Services Used the software for: 2+ years ### "A unique system for documenting, following up and auditing expenses accurately" May 26, 2022 5.0 By utilizing Zoho Expense, we ensure that all expenses are documented correctly and that no receipts are lost. This ensures that approvals are obtained directly and payments are paid on time. With Zoho Expense, we can monitor exchange activities, produce statistics, and spot unneeded or exaggerated spending, ensuring budgets aren't exceeded. Pros I enjoy how easy Zoho Expense is to use and the clarity of all the tools on the fantastic user interface. I particularly like that I can simply scan proof of expenses documents and invoices, and that Zoho Expense dumps data from them immediately and saves a duplicate of the document original. I love how spending are segregated and categorized, taxes and fees are computed separately, all in one report, making audits and approvals quick. The notification system tells you of revisions to your submitted reports or accounting department enquiries, allowing you to respond directly and avoid delays in receiving payments. Cons Overall Zoho Expense is easy to use and doesn't have a lot of dislikes. I only face a problem when loading receipts and unloading data from them, where the user has to make sure that all the data has been recorded correctly, and sometimes we may need to manually modify it before sending, which can result in errors and mismatches between the receipt and the numbers in the reports. Review Source VR Verified Reviewer Project and Events Manager Civic & Social Organization Used the software for: Less than 6 months ### "Zoho Expense has made life so much easier!" May 3, 2024 5.0 Pros Our expense reporting used to be awful and managed via manual spreadsheets. There are so many great things about this tool but even just the receipt scanner and ability to add those pictures to our expense reports alone makes the tool worth it Cons Honestly have not had any issues thus far. I saw a few of the other cons mentioned and would have to disagree with their issues. Review Source Ted L. Vice President Computer Software Used the software for: Less than 6 months ### "Cost-effective feature rich expense management solution" March 8, 2024 5.0 So far the experience has been very positive - good product supported by a friendly team Pros \- Ease of use, ease of set-up, robust functionality - Knowledge and support of the per diem process - Active user v. inactive user pricing model. Cons \- we were confused between expense types and expense categories and credit card integration became a little complex and support for this area was not as strong Alternatives considered [Unanet ERP GovCon](https://www.capterra.com/p/96209/Unanet/)[Deltek Costpoint](https://www.capterra.com/p/155685/Deltek-Costpoint/)[Emburse Expense Professional](https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Sage Expense Management](https://www.capterra.com/p/162066/Fyle/) Reason for choosing Zoho Expense Zoho had the best cost v. functionality mix Review Source TH Terry H. Sr Technical Service Representative Automotive Used the software for: 2+ years ### "Top Notch Expense App" October 13, 2022 4.0 I've used this for over 4 years while traveling on business and it is absolutely awesome! It takes away the dreaded month end expense report that everyone hates! Pros Ease of use, running monthly or trip totals, summary of expenses by category. Cons Scan is inaccurate on occasion, requiring manual correction or entry. Review Source VR Verified Reviewer Business Office Manager Insurance Used the software for: I used a free trial ### "Easy to Use" April 17, 2024 5.0 Pretty good. No real complaints. There was one issue and I was able to chat and fix it right away. Pros It is easy to use. If you get caught up start a chat and they are super responsive to correct the issue. Cons The fact that I have to login separately from Books and pay separately from Books. I thought it would be linked together. Reason for choosing Zoho Expense I have used this in the previous company that I worked for and know the system pretty well and know it's ease of use. So I implemented this for use in my husband's company because of ease of use. Review Source Response from Zoho April 28, 2024 Hi, Thank you for taking the time to review Zoho Expense and sharing your feedback. We are glad that you find our chat support superhelpful. Zoho Books is our accounting solution for bookkeeping needs. However, all the expenses which you approve in Zoho Expense will be pushed into Zoho Books provided the organization ID's of both your Zoho Books and Expense are same. If you need any help regarding the integration, Please drop an email to or initiate a chat. This would help us to assist you further. Assuring you our best service at all times. Regards, Thanga - Zoho Expense VR Verified Reviewer Chief Concierge Consumer Services Used the software for: Less than 6 months ### "Great Program for SMB like me! " June 12, 2023 5.0 I have had great experiences using Zoho Expense. Ive tried other programs and they were clunky, messy, hard to use. I was on the phone with the help desk all the time. With Zoho Expense - I did it all by myself in a few hours. Now I am set up to run my business much better! Pros Easy to set up! Easy to use! Easy to see what needs ot be done. Maybe they should be called ZO-EASY Expense! I was up and running in no time. Imported changes from my corporate credit card, set up personal and business expenses. This made the separation so easy! Tax time will be so much better in 2024 ! Cons There aren't any CONs as the product fit exactly what I needed. I do like how I can add new apps to integrate with Expense if I need it in the future. The seamlessness of that is worth $$$! Alternatives considered [Quicken](https://www.capterra.com/p/151854/Quicken/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Expense The ease of use, the cost, the support! Switched from [Quicken](https://www.capterra.com/p/151854/Quicken/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The cost was prohibitive and I didnt need everything the were selling. Zoho has everything I need at the right price. Review Source VR Verified Reviewer Digital Marketing Assistant Manager Education Management Used the software for: 6-12 months ### "A perfect solution to monitor your expenses" February 27, 2023 5.0 Pros The Expense tracking feature of this software I like most. The expense tracking and flow monitoring are really easy. Cons The claim reimbursement option should be improved. After approval, just a few clicks and the reimbursement amount should credit to mentioned bank A/C or UPI A/C. Review Source WS William S. CEO Hospital & Health Care Used the software for: I used a free trial ### "Straight Forward Expense Capture" June 7, 2024 4.0 Pros Easy to use and enter expense information Cons I haven't had a chance to use the software very much to form an opinion Review Source MD Rashedul K. Supply Chain Management Retail Used the software for: Less than 6 months ### "A Comprehensive Expense Management Solution" March 30, 2023 5.0 Zoho Expense is a comprehensive expense management solution that offers a wide range of features and customization options. While the software can be complex and has a steep learning curve, it is highly customizable and can be tailored to fit the unique needs of your business. The mobile app is a great feature that allows you to capture expenses on the go, and the integration with other accounting software makes it easy to transfer data between systems. If you're looking for a powerful expense management solution, Zoho Expense is definitely worth considering. Pros Customizable: Zoho Expense is highly customizable and can be tailored to fit the unique needs of your business. You can create custom fields, categories, and reports to help you manage your expenses efficiently.Automated Expense Reporting: Zoho Expense offers automatic expense reporting, which saves you time and effort by eliminating the need for manual data entry. This feature helps you avoid errors and ensures that your reports are accurate.Mobile App: The Zoho Expense mobile app is available for both iOS and Android devices. With the mobile app, you can easily capture receipts and expenses on the go, and the app automatically syncs with your account.Integration: Zoho Expense integrates with other popular accounting software, such as QuickBooks and Xero. This integration makes it easy to transfer data between your expense management system and your accounting software. Cons Limited Free Version: While Zoho Expense does offer a free version, it has limited functionality. To access all the features of the software, you need to upgrade to a paid plan.Complexity: Zoho Expense can be a bit overwhelming for first-time users. The software has a lot of features and customization options, which can make it difficult to navigate.Learning Curve: The software has a steep learning curve, and it may take some time to get used to all the features and customization options. However, once you get the hang of it, Zoho Expense can be a powerful tool for managing your expenses. Review Source VR Verified Reviewer President Food Production Used the software for: 2+ years ### "No longer functional" July 21, 2022 1.0 It was great at first offering a great value but know we are force to look for a new option Pros In the past it was easy to match things up now it take longer than if you were to photocopy and do an excel report Cons It keeps getting harder to use with every upgrade. Top enter an expense know you have to go to three different screen to match them up and most of the time you manually have to match them up which takes even longer. The worst part is they can even correctly do their own receipt Reason for choosing Zoho Expense Pricing Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) at the time it was cheaper and had almost all the same features Review Source RP Rajyavardhan P. Director Hospitality Used the software for: Less than 6 months ### "Zoho Expenses is a must have product!" December 17, 2023 5.0 Pros Its been extremely easy to move from excel to Zoho Expenses. The time involved in training staff has been minimal and the process of uploading receipts and updating them has been extremely smooth. The auto scan feature in the platform is a must use! It saves so much time in uploading receipt details. Cons I think they work towards improving vendor detection, especially during auto scan. I have several vendors with slightly different variations in name created during auto scan, when in fact all the receipts are from the same vendor. I think a simple (Create new vendor) option is sufficient after scanning the receipt. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Ease of ERP platform usage - Zoho being cloud based was a no brainer. Review Source Steve B. Operations Director Management Consulting Used the software for: Less than 6 months ### "Excellent, well-designed expense app with great QuickBooks integration" July 7, 2023 5.0 Pros Easy-to-learn, intuitive user interface, excellent integration with QuickBooks Online (including project codes), and you only pay for users who are active during the month. Cons Would be nice if it had richer reporting options, including the ability to report on consolidated project expenses across multiple expense reports with actual receipt images included. Review Source SK Sabareesh K. ACCOUNTANT Accounting Used the software for: 6-12 months ### "zoho user" April 13, 2023 5.0 Pros Some of the features that users appreciate about Zoho Expense include:User-Friendly Interface: Zoho Expense has a simple and intuitive user interface that makes it easy to navigate and use.Mobile App: Zoho Expense has a mobile app that allows users to capture receipts and submit expenses on-the-go.Integration with Other Zoho Products: Zoho Expense integrates seamlessly with other Zoho products such as Zoho Books and Zoho CRM.Multi-Currency Support: Zoho Expense supports multiple currencies, which is useful for businesses with international operations.Customizable Approval Workflows: Zoho Expense allows users to set up customizable approval workflows, which can help streamline the approval process. Cons some of the common complaints about Zoho Expense include its limited customization options, difficulty in navigating the user interface, and occasional glitches or bugs. Additionally, some users have reported issues with the mobile app, such as slow loading times and syncing problems. It's important to note that these issues may have been addressed and resolved since my knowledge cutoff in 2021, as software companies are constantly updating and improving their products. Review Source KADir T. manager Automotive Used the software for: 1-2 years ### "Zoho Expense review" December 18, 2022 5.0 I'm happy that I used that programme to manage financial activities Pros I like all expenses are in the system for finance departmen, reducing verbal communication between users and finance team Cons I'm looking for a development how to have some incentives connected to the local tax laws Review Source Talk to a Capterra advisor for free and get results within 15 minutes.