# Thought Industries Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Thought Industries the right Learning Management System solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142263/Thought-Industries/reviews --- Thought Industries 4.6 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Thought Industries Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews YJ Yashovardhan J ResearcherEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The platform also offers a wide range of features and customizations which allow me to tailor my experience to meet my exact needs.“ February 7, 2023 YJ Yashovardhan J ResearcherEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Additionally, the platform lacks some of the advanced features that other platforms have, such as quiz creation and detailed analytics.“ February 7, 2023 YJ Yashovardhan J ResearcherEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The platform is both powerful and user-friendly, and the customer service team is always available to quickly answer questions and walk me through any difficult tasks.“ February 7, 2023 KS Kate S Systems Support ManagerPublishing, 501 - 1,000 employeesUsed the software for: 1-2 years. “There is not a lot of flexibility within scripted setups. When creating content or a panorama you have a lot of options, but once you choose options for one reason, there are no work-arounds to solve other use case issues.“ December 14, 2021 JD Jeffrey D Director of ProductProfessional Training & Coaching, 11 - 50 employeesUsed the software for: More than 2 years. “For us, the Panorama functionality is a must and it works well - allowing us to setup unique instances for each of our clients. “ December 15, 2021 Nick S Communication ConsultantMachinery, 10,001+ employeesUsed the software for: More than 2 years. “Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. “ November 18, 2021 Ashley T CX Delivery ManagerResearch, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The best part of the solution so far is the progress bar which includes the items which learners need to progress to complete their course.“ December 24, 2021 JC Josh C Learning Experience DesignerComputer Software, 501 - 1,000 employeesUsed the software for: 1-2 years. “This is doubly frustrating when creating an activity; you must first save the activity and then save the page.“ December 15, 2021 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Susan T. President Non-Profit Organization Management Used the software for: 1-2 years ### "Great professional development product" March 16, 2021 4.0 We are very happy with the platform and our relationship with the company. Pros The best part of TI is the variety of page styles. The platform features more than 25 different page types and they are all highly interactive. This creates a very engaged asynchronous environment. Also very pleased with the ADA compliance features and mobile friendly formatting. Cons The analytics and direct email functions have room for improvement. Some segmenting and automation is difficult to accomplish. Reason for choosing Thought Industries We chose TI because it is ideal for an adult learner, professional development environment. It allows highly interactive instructional design to encourage learner engagement and increase completion rates. Switched from [NovoEd](https://www.capterra.com/p/156719/NovoEd-Learning-Platform/) Expense and functionality Review Source AP Alexandra P. Customer Success Specialist Higher Education Used the software for: 2+ years ### "A Growing Product With Lots of Potential" March 16, 2021 5.0 We have grown with TI. They do a good job of trying to meet us where we are. Pros I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant. Cons We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot. Switched from [Drupal](https://www.capterra.com/p/119594/Drupal/) We wanted to provide more functionality for our users. Review Source Response from Thought Industries March 19, 2021 Hi Alexandra! We wanted to take a moment to thank you for sharing your thoughts and experience which will be shared across our teams. We appreciate your partnership and look forward to continuing to grow with you! VR Verified Reviewer Communication Consultant Machinery Used the software for: 2+ years ### "A lot of potential, but not ready for the big leagues" November 18, 2021 3.0 Pros Focus on customer training, whereas most learning platforms are primarily for HR and internal training. Thought Industries is built to distribute (and sell) training to customers. Also great features for Panoramas, or customized environments for specific customers. Cons I feel they struggle with usability and flexibility. It's one of the clumsiest CMS's I've worked in as a developer, and feels like they're figuring out how to build this system as they go. That's a bit frustrating when you're building customer-facing content... UI and UX are critical, and they are lacking here. Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. We've faced significant issues with compliance, payment, and legal issues outside of the US. Alternatives considered [Adobe Learning Manager](https://www.capterra.com/p/145872/Adobe-Captivate-Prime/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Thought Industries For their focus on customer training and eCommerce functionality. Review Source NS Nicole S. eLearning Designer and Developer Computer Software Used the software for: 6-12 months ### "Thought Industries, more partner than vendor" March 17, 2021 4.0 Overall, our experience has been wonderful - most importantly the people that work at Thought Industries have been a dream to work with, specifically \[SENSITIVE CONTENT HIDDEN\] from the customer care group who helped us get transitioned from our old LMS, and \[SENSITIVE CONTENT HIDDEN\] from technical support who has helped us work through some technical issues. I do really think of them as partners, more than a vendor. Pros Our team is really using more of the features of Thought Industries now that we have our system up and running. What I like most it how the content is organized in the system, how easy it is to assign all of the settings available, and also how easy it is to assign access and use the panoramas to keep different audiences organized. Cons We are struggling with getting a stable certification exam running on the system. Also, I wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow within the left hand navigation was truly a back "one page" button. Switched from [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) We switched because SAP owns one of our competitors. Review Source Response from Thought Industries March 19, 2021 Thank you so much for your kind sentiments, Nicole! We love to hear how we are more than a vendor to our customers. We have also passed your Cons along to Product and CX for a status update and consideration. Thank you again! EW Erin W. Vice President, VirtualXP Non-Profit Organization Management Used the software for: 2+ years ### "Not your standard LMS" March 16, 2021 4.0 We feel like we have a partner in our virtual learning experience, and that's important. Pros We like the ability to subgroup our customers into groups which allows us to assign a "manager" that can assign and manage content to users. We like the mobile responsiveness and the ability to access clear content from anywhere. The course build-out functionality is very easy to use and offers many ways to engage the learners. Reporting feature is robust and provides the ability to customize your reports based on your need. Cons Native webinar functionality still needs some work- but happy with the road map. Alternatives considered [Brightspace](https://www.capterra.com/p/122854/Brightspace/) Reason for choosing Thought Industries We liked the functionality of the base platform. Also liked that there is a roadmap for continuous improvement. Review Source VR Verified Reviewer CX Delivery Manager Research Used the software for: Less than 6 months ### "Leaves much to be desired" December 24, 2021 3.0 We haven't realised any benefits as yet, but we have realised there is extra software and API integrations we need to make, to get this to a position where it comfortably meets our requirements or even just in as good as position as what we left behind. The support you get and the desire to improve Ti with feedback and solutions is lackluster, it comes across that Ti do not want to listen or help find solutions. They are also reluctant for anyone to contact them. Pros The best part of the solution so far is the progress bar which includes the items which learners need to progress to complete their course. Cons The software leaves much to be desired. We switched from an old provider to this solution but it's unfortunately been a backward step. The UI is dreadful, clunky and not intuative. There's a lack of features on the platform. The reporting that you can get out of this platform is pretty poor too. Nothing comes easy with this solution. Switched from [NovoEd](https://www.capterra.com/p/156719/NovoEd-Learning-Platform/) Good Question. Business leaders prior to the current team thought it would be a good solution Review Source Response from Thought Industries January 6, 2022 We're sorry to hear about your experience with Ti to date as we pride ourselves on providing the best solution to all our clients. We would love the opportunity to understand more about the limitations you are experiencing and the areas you find clunky and unintuitive. Ti is very configurable so we may be able to resolve some of these issues via a configuration review. We also have released a new content authoring interface that clients are finding very user-friendly and intuitive. I would encourage you to please reach out to your CSM and discuss your challenges. We look forward to doing everything to ensure you realize the benefits you are hoping for. MG Mark G. Salesforce Administrator Financial Services Used the software for: 2+ years ### "Superior usability at a realistic cost!" August 1, 2019 4.0 Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness. Pros I am attracted to the modern, sleek design of the platform, as well as the ease of integration. Cons I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users. Reason for choosing Thought Industries Cost effective Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Required more functionality and ease of integration. Also wanted to give our site a face list, which was easy with Thought Industries. Review Source Response from Thought Industries August 12, 2019 Thank you so much for your review! Our team is currently fixing button consistency across the platform as part of our initiative to ensure a consistent experience across Manager pages. As far as trouble-shooting goes, your CSM will be in touch to get more information and see how we can best support you! We appreciate the positive review! We rely on your valuable feedback to continually improve our platform. RB Reema B. Senior Director, Programs & Development Financial Services Used the software for: 2+ years ### "We are happy customers" March 16, 2021 4.0 Very positive, we'll continue to use and hopefully grow our use of the platform Pros Customer support is great. And they're continually enhancing/adding features to make the experience better for admin and learners. Cons Still just looking for more features to help in the way we use the software. And more training manuals to help us build out internal training, i.e. as we grow our team and train others to be admins. Alternatives considered [Crowd Wisdom](https://www.capterra.com/p/234495/Crowd-Wisdom/)[BRIDGE](https://www.capterra.com/p/145699/Bridge/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Thought Industries Good mix of features we wanted and price range Review Source David F. HRIS Manager Financial Services Used the software for: 2+ years ### "An effective LMS with great customer support" March 16, 2021 4.0 Pros Thought Industries is a capable LMS and its leadership is constantly looking to add new features and functions. Since becoming the LMS Admin, there is very little daily "work" I need to do to ensure users can access and complete the content they need to. It just works! Cons Reporting has come a LONG way from when I first took over this platform at my company. However the biggest "miss" is still the lack of rules. For example, I cannot easily define a rule that says "assign all new hires in the Customer Service Department, the following training courses" Review Source Response from Thought Industries March 19, 2021 Thank you for your feedback David! I'll share with our Product team to see if we can help resolve the reporting rules issue. Abbie D. Operations Coordinator Used the software for: 2+ years ### "I love using this software! Robus functionality with easily customizable settings." June 4, 2018 5.0 Pros It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform. Cons The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment. Review Source PN Paul N. Data Analyst Media Production Used the software for: 1-2 years ### "Great For Course Subscription and eLearning" March 16, 2021 5.0 We are able to provide good accurate up to date content for our users and it helps us tailor relevant content that helps to drive that area of our business. Pros It is easy to get set up and tailor content for users within specific areas that are relevant to them which in turn helps us put out required content for our users that helps to generate revenue streams. Cons The exported data files can be confusing to manage at first and requires some effort to digest and absorb Reason for choosing Thought Industries Value for money for what we needed to achieve and integration with other systems already in place. Review Source Response from Thought Industries March 19, 2021 Thank you for sharing your thoughts, Paul! So glad you're able to generate relevant and required content to help grow the business. Sharing all of your feedback across teams here for consideration. Thank you again! PM Patricia M. Enablement Lead Information Technology and Services Used the software for: 1-2 years ### "Excellent Learner Experience, Back-End can be Finicky" March 16, 2021 5.0 Pros Great learner experience. UX is very intuitive, Learning Journeys are a great way to guide learners through required content, and platform has a ton of interactive elements for the content itself, which makes for a much more engaging learning experience than just text and videos. Thought Industries is also constantly pushing out new updates and features which we've been able to utilize. There's things we're very much looking forward to launching (e.g., continuing to improve upon more Content Management features) Cons Thought Industries has a ton of functionality and can be configured to do most everything we want. However, it can be very finicky to program in the back-end, related options are in different parts of the back-end, and we've had to create a lot of convoluted processes to get everything to operate the way we want. Review Source Response from Thought Industries March 19, 2021 Hi Patricia! Thank you so much for sharing your thoughts. We are so happy that you find the UX to be very intuitive and the learner experience to be a positive one. We are always working to improve the UX on both the front and backend and hope you will continue to find these improvements easier to navigate and valuable. Be assured your review is seen by all of our teams. Thank you again! JM John M. Learning Information Systems Manager Professional Training & Coaching Used the software for: 1-2 years ### "Versatile LMS with Loads of Options" March 16, 2021 5.0 Pros Thought Industries LMS has a wide range of learning arrangement capabilities and delivery mechanisms, making it a very versatile platform for creating, housing, and distributing learning content. Cons From an administrative standpoint, Thought Industries' LMS takes a significant investment of time and testing to become familiar with the plethora of features; however, they are making noticeable ongoing efforts to improve the user experience. Reason for choosing Thought Industries Thought Industries provided for all our needs. Switched from [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Needed greater capabilities and flexibility. Review Source Response from Thought Industries March 19, 2021 Hi John! We wanted to take a moment to thank you for sharing your thoughts. Love to see our platform versatility referenced and ongoing efforts to further improve the user experience. Sharing wit with the team. Thank you again! JS Jill S. Administrative Assistant Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Not as User Friendly as we would like it to be" July 25, 2019 4.0 I Pros It does a good job at logging training for individuals. The ability for participants to enroll and pay online lessens my workload compared to processing PO's. Individuals have 24-hour access to their training records and certificates. Cons I do not find it particularly user friendly. It has taken a long time to learn all the steps in completing a task. It seems hard for our users to understand and use the system as well. I get complaints almost daily about it. It's even hard for those within our organization to use. I do frequent training with other employees to help them use the system. Thought Industries has been quick to respond when we do have issues with the software not working correctly. We are having a major issue right now and they are working on it. Review Source Response from Thought Industries August 12, 2019 Thank you for the feedback. We're sorry to hear about your usability concerns. I checked with your Customer Success Manager and she will be in touch to see how we can best assist you going forward. I do want to let you know that we are working on usability experiences this and next quarter. We appreciate your review and we look forward to finding the best path to ensure long-term success for you and your team. EL Emily L. Customer Education Intern Computer Software Used the software for: 6-12 months ### "Great LMS that prioritizes usability and transparency" December 15, 2021 5.0 Pros The biggest advantages of TI is the ease of creating new courses or webinars to launch. There is a good amount of customization that is allowed, yet not too much that makes it overwhelming or difficult to navigate. Cons It is difficult to import in questions to build quizzes and assessments when there is a large external question bank. The GIFT format is not very friendly and often incompatible with the normal language's syntax. Review Source Response from Thought Industries January 14, 2022 Hi Emily, thank you for taking the time to submit your review. We're always looking for ways to improve our platform so we have taken note of your feedback, we appreciate it. VR Verified Reviewer Independent Consultant Banking Used the software for: 1-2 years ### "I love it for its ease of use" September 14, 2018 5.0 Training financial professionals on certification training Pros I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease. It doesn't take me long to enter a course! Wonderful! Cons No problems or issues really - it was easy to figure out and easy to use. Review Source KM Kyle M. Project Manager Education Management Used the software for: 6-12 months ### "Taking our e-learning to the next level!" March 16, 2021 5.0 At various times I have compared our switch to Thought Industries with going from a bike to a car, or switching from using a card catalog at the library to having google in your pocket. It really has been a huge leap forward for us. Pros The biggest pro has to be course authoring. The built in features are robust and easy to use. Cons The reporting could be better, but I believe they are working on updates now. Review Source Response from Thought Industries March 19, 2021 Hi Kyle, thank you so much for taking the time to leave your thoughts! Recently spoke with Christina and heard the new Reporting Hub was being put to good use :) Be sure to check it out and reach out with any questions. We love your clever comparisons! So glad our platform has been a huge leap forward for you. And thank you again for your continued partnership! YJ Yashovardhan J. Researcher Education Management Used the software for: Less than 6 months ### "Best-in-class learning Platform" February 7, 2023 5.0 My overall experience with Thought Industries has been very positive. The platform is both powerful and user-friendly, and the customer service team is always available to quickly answer questions and walk me through any difficult tasks. The platform also offers a wide range of features and customizations which allow me to tailor my experience to meet my exact needs. Additionally, Thought Industries takes great care to provide up-to-date and relevant content, which lets me stay ahead of trends and stay ahead of the competition. All in all, Thought Industries is a great platform that I would highly recommend Pros I most appreciate Thought Industries' dedication to helping companies provide best-in-class learning experiences for their audience. Their easy-to-use platform makes content creation and delivery streamlined and engaging. They also feature an incredibly comprehensive suite of tools and services to support customer success, with updates and improvements being made regularly. The customer service is top-notch and their pricing models are both flexible and affordable. Cons I would say the main drawback to Thought Industries is the customization options. It can be limiting if you want to create a customized learning experience. Additionally, the platform lacks some of the advanced features that other platforms have, such as quiz creation and detailed analytics. Review Source MB Matthew B. Online Product Director Education Management Used the software for: 1-2 years ### "Great solution for revenue focused learning businesses" August 1, 2016 5.0 We've really enjoyed working with the Thought Industries team, and their learning solution serves our needs very well. We are currently running over 15 consumer facing learning sites and offering hundreds of courses with the platform, and it's been a very positive experience so far for our organization. Pros Being able to create and deliver sites/courses has streamlined our ability to go-to-market. The learner experience from within the courses is very engaging, especially for instructor-led courses where direct interaction and communication is crucial. The eCommerce functionality is great since we can sell courses and get insight into the financial data with the reporting and analytics features. Cons Totally satisfied. Review Source Response from Thought Industries August 1, 2016 Thanks for the feedback! VH Vickey H. Contract Instructional Designer Hospital & Health Care Used the software for: 6-12 months ### "Thought Industries - Fast & Easy Course Creation, Fantastic Training & Support" March 16, 2021 5.0 Pros The platform is very easy to use. There are several page types which helps to create engaging courses, that are not static and boring Cons A few page types (recipe for example) can only be used for recipes. I would like to be able to customize this for use in trainings that require step by step instructions Review Source Response from Thought Industries March 19, 2021 Thank you so much for your thoughts, Vickey! We love to hear that our platform is easy to use and helps you to create engaging courses. Have passed your product request to Product for review. Thank you again! JK Jesse K. Business Manager Security and Investigations Used the software for: 6-12 months ### "Everything our company was looking for!" March 16, 2021 5.0 Pros Thought Industries was able to cover everything our company was seeking to use the software for. Cons As of right now there have not been any negative feedback from using this software Review Source Response from Thought Industries March 19, 2021 Hi Jesse, thank you for sharing your thoughts! So glad to hear we have provided everything you were looking for in a platform to support your company. We will still be striving for a 10 out of 10 for an NPS in the coming months and years. Thank you again! CP Chip P. Chief Product Officer Financial Services Used the software for: 6-12 months ### "TI Foundational Review" September 14, 2018 5.0 We have a 10,000+ user base and needed to quickly and easily migrate/ courses from Moodle. TI is easy to work with and they got us set up with minimal pain. We needed to improve the end user experience and reduce the pain points transitioning from a legacy LMS to a new LMS. Our launch was very successful and we have received great end user feedback. Pros Ease of setup and use. Intuitive navigation. UI/UX. Cons Needs more functionality and less linear navigation. More robust data analytics and reporting. Ability to export all data to data warehouse. Review Source CB Clif B. Producer E-Learning Used the software for: 2+ years ### "Great Learning Platform!" October 9, 2018 4.0 Thought Industries customer support is very helpful and prompt in their replies. Overall, it is a great program and has been a quality platform for our company's needs. Pros I love how many page types there are to choose from... you can really jazz up educational content with some exciting formatting options. Cons It can be buggy at times and there should be a search bar on the homepage to quickly find courses deeper in the catalog. Review Source SY Sarah Y. Customer Success Advocate Computer Software Used the software for: 2+ years ### "Wide range of features" March 16, 2021 4.0 Pros TI provides a lot of options both on our end to build courses as well as for our clients to manage their users. Cons The site can be confusing to navigate at times. Review Source VR Verified Reviewer Senior Director Professional Training & Coaching Used the software for: I used a free trial ### "Easy to deploy, would use again" December 21, 2021 5.0 Great experience Pros The product was really to use and our developers had nothing but good feedback. Additionally, TI was very helpful in creating custom changes when requested in a prompt and efficient manner. Cons I am unaware of any negative feedback. Any changes that I, personally, requested were responded to promptly and actioned as we were able. Reason for choosing Thought Industries Our developers recommended this product and after a review it was as good as advertised. Review Source Response from Thought Industries January 12, 2022 Thank you for the glowing review! We're so glad to hear you're having a positive experience with our platform. Talk to a Capterra advisor for free and get results within 15 minutes.