# Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fresha the right Spa solution for you? Explore 1443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fresha Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews CN Catherine N Holistic TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms.“ July 18, 2025 KL Kirsty L Owner operator hairdressing salonConsumer Services, Self-employedUsed the software for: More than 2 years. “Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.“ September 30, 2025 AM Anna M Owner, web developer, designerDesign, Self-employedUsed the software for: 1-2 years. “Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems).“ July 8, 2025 PT Pamela T PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain.“ March 5, 2026 ML Mohini L Beauty therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “It saves time, keeps everything organised, and supports business growth.”“ January 7, 2026 aS apPIERances S small owner - salonConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc)“ February 13, 2026 IE Irma E AdvisorOil & Energy, 11 - 50 employeesUsed the software for: I used a free trial. “My overall experience has been positive, once a month we to this wellness checks or courses and we send our employees to wellness appointments or health appointments, before it was really dificult to be looking for each one of them and it took a lot of time from me, since I got this app it saves time which saves me money so much easier.“ November 26, 2023 EC Eleanor C Nail techHospitality, Self-employedUsed the software for: 6-12 months. “A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages.“ November 20, 2025 ## Showing most helpful reviews Showing 1-25 of 1443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy K. Company director Cosmetics Used the software for: 2+ years ### "Easy to use " December 14, 2023 5.0 The staff are all really helpful, the system is reliable and it’s really easy to use. Pros ease of use, online booking features and accessibility. Cons Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reliability, having a system cloud based and easy to access remotely and cost Review Source SM Salina M. Director Higher Education Used the software for: 1-2 years ### "Fresha - free version review" November 12, 2024 4.0 I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way Pros That it has a free version with enough of the capability Cons The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!! Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Fresha It was because there was a free version available Review Source KL Kirsty L. Owner operator hairdressing salon Consumer Services Used the software for: 2+ years ### "Dissapointed long term foundational member" September 30, 2025 1.0 Dissapointing. Unfair and unsolicited charges. Missleading and deceptive conduct. Not to be trusted. Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring. Pros Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc Cons The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features. Review Source ML Mohini L. Beauty therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and Easy to Use" January 7, 2026 5.0 I’ve had a positive experience with Fresha it keeps my business organised and running smoothly. Fresha has been easy to use and helpful for managing bookings and clients. Pros Booking & payments easy, reduces no-shows with automated reminders, and helps attract new clients. It saves time, keeps everything organised, and supports business growth.” Cons While some features come with additional costs, Fresha remains easy to use and beneficial for day-to-day operations. Review Source MS Mel S. Hairdressing manager Higher Education Used the software for: 1-2 years ### "Fuss Free version " December 1, 2024 4.0 It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend. Pros The free version is easy to use and not too limiting. Almost as good as a paid system Cons Hard to navigate to notes etc. lots of clicks to get to where you need to go. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) Free option for training facility. Loved kit on a but this provided a very similar service and it’s FREE!! Review Source CR Chloe R. Nail technician Health, Wellness and Fitness Used the software for: 2+ years ### "Great app!!" February 27, 2025 3.0 Used for a good few years, just got too expensive so had to switch to a cheaper booking system Pros The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details Cons The extra fees for text messages & taking payment details. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Fresha Seemed the most practical and easy to use for my clients Review Source DC Day C. Owner Retail Used the software for: 1-2 years ### "Read all the fine print for fees" October 3, 2024 1.0 Pros In the beginning it was great. The reminders were great. Cons However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks. They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment. Also any text you send as reminders are now billed. Its become very expensive. Alternatives considered [Iris](https://www.capterra.com/p/170110/Iris/) Reason for choosing Fresha It was free for lifetime. As a new user we were encouraged by free. Review Source Response from Fresha October 28, 2024 Hi Day, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Fresha Than The Rest!" January 23, 2025 5.0 Pros I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!! Cons I don’t have anything specific I don’t like about them. Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Joist](https://www.capterra.com/p/230138/Joist/) Reason for choosing Fresha I really liked the overall feel of Fresha way better. Review Source CN Catherine N. Holistic Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Poor customer service outweighs the good features" July 18, 2025 1.0 These experiences highlights a serious flaw in Fresha’s client recognition system and a troubling lack of accountability. Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms. Pros I’ve used Fresha for my business for over a year. The platform itself is visually appealing and clients enjoy the booking experience. Cons My experiences with their billing policies and customer service has been extremely disappointing. I am charged a “New Client Marketplace Fee” for a returning client who had previously booked with me and even contacted me directly to rebook. I follow Fresha’s own advice by sending my direct booking link, yet the system still flags client as new marketplace clients. Despite clear evidence, support refuses to refund the fees, citing rigid policy and technicalities. The worst thing is the tone and attitude of the support team. Responses are curt, dismissive, and show no empathy or willingness to understand the issues. It felt like speaking to a bot programmed to say “no” rather than a team interested in helping resolve genuine concerns. Review Source EK Erik K. Massage Therapist Medical Practice Used the software for: 6-12 months ### "Fresha's 'new client fee' policy feels unfair." October 12, 2025 2.0 While the fee is supposed to apply to first-time clients who find my services via the Fresha website, I'm being charged for customers who scan my in-store QR code to book. I've repeatedly inquired, as these are my existing clients or ones I've attracted independently, yet Fresha treats them as new clients sourced by them. Essentially, I feel I'm helping Fresha acquire new users rather than benefiting from their platform as intended. Pros They try to cooperate with their clients, and remain positive. Their application is easy to navigate. Cons I feel their policy regarding 'new client fees' is unfair. Fresha outline that a charge will be incurred for first time clients, who found my services via their website. I have inquried about this to Fresha several times, as I use their QR code at my store to allow my clients to book an appointment, however, I still get charged for those customers, as if they intially found my services through Fresha, though this is not the case. It seems I am aiding Fresha with gaining new customers, rather than myself receiving this benefit. Review Source Response from Fresha January 29, 2026 Hi Erik, Thank you for sharing your feedback. We understand why this situation feels challenging. To clarify, the new client fee only applies when a client books with your business for the first time through the marketplace. These fees should not apply to clients who book through your direct links, so long as they are correct. We would love to have a further look into this matter. If you could kindly reach out to us through hello@fresha.com, one of our team members will be in touch. Kind Regards, Fresha CW Carley W. Spa owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly highly recommend fresha! Just try it out, you'll thank me later!" October 28, 2022 5.0 Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses! Pros I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine. Cons There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Fresha I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist. Review Source SE Sonia E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product " December 1, 2024 5.0 Pros Ease of use for both practitioner and client. Cons Soap notes are not available to write/chart. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Cost and was not as user friendly as Fresha. Review Source VR Verified Reviewer Creative Arts and Crafts Used the software for: 1-2 years ### "salon schedule you can manage from fresha" October 16, 2024 5.0 it is really easy to use but little over price Pros Fresha is really easy to use and easy to manage the salon schedules for employers Cons Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service Review Source Response from Fresha October 28, 2024 Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team AB Alicia B. Student Registration and Logistics Coordinator Hospitality Used the software for: 1-2 years ### "Book appointments on your phone, tablet or computer!" December 19, 2024 5.0 It's a fantastic platform for online appointment booking. Pros I love that my account houses all providers that I have used previously who also utilize Fresha. Cons I can't really say there is much that I do not like about Fresha. Review Source PL Paulina L. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great appointment app" March 5, 2025 5.0 Fantastic and would recommend it to everyone and will continue using it. Pros Uncomplicated and professional, it manages appointments via text messages. Cons Nothing. I like everything because it’s simple and easy to use. Review Source MA Mia A. Recruitment Coordinator Telecommunications Used the software for: 6-12 months ### "Fresha is a one of a kind! " January 27, 2025 5.0 Love it! Makes it much easier to manage time slots. Pros The fact that the client can manage their own appointment slots, very easy to cancel, book or move the times! Cons Honestly there's nothing I dislike about Fresha. I love to use it both professionally and personally. Review Source LG Lyneta G. Assistant Cosmetics Used the software for: I used a free trial ### "Great Service - Easy to use" November 14, 2024 5.0 Excellent - would recommend as its user friendly Pros Easy to use - and has the features required. Cons No complaints at this time - I think its a well designed service Review Source VR Verified Reviewer founder E-Learning Used the software for: I used a free trial ### "Disappointing service" December 2, 2024 1.0 I took a chance to see if fresha could be the solution I needed. Overall I am greatly disappointed both by the features and the customer support received. Pros I did not get to use this product for long before realising it would not be suitable for my business needs Cons Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical. Review Source AO Andrea O. Tour Coordinator Leisure, Travel & Tourism Used the software for: 1-2 years ### "First Class App" September 13, 2024 5.0 Easy to find the venue you require and find a time/treatment you require. Pros Very easy to make and change bookings. Cons Nothing - everything is very easy to use. Review Source NW Nicholas W. Business Owner Consumer Electronics Used the software for: I used a free trial ### "Fresha makes my bookings easy" September 30, 2024 4.0 As a customer of businesses using Fresha it's easy for me to book when I want Pros Makes booking appointments and finding new providers easy Cons Limited providers using the software in my region Review Source OM Oliver M. Journalist Media Production Used the software for: Less than 6 months ### "Find aesthetic solutions quick." September 2, 2024 4.0 Great software with several different options when you need them most. Pros It has a hoard of options with several variants of boutiques, hairdressers and tattooists who work to offer accurate information on their services. Cons Some of the branding seems more exclusively feminine than masculine even though it caters to both genders. Review Source VR Verified Reviewer Designer Design Used the software for: 1-2 years ### "Easy to make reservations from the website " June 9, 2024 4.0 Pros It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app. Cons It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great Review Source MS Malary S. Hairstylist Consumer Services Used the software for: 6-12 months ### "Good value and Affordable Scheduling Software" December 25, 2022 4.0 Overall, my experience has been okay. I had used better scheduling apps but it is a very seamless experience for my clients, just not one on my end. That being said, it still does the basic functions and has all the features needed to run an appointment-based business. Once you get the hang of it, it becomes easier to use. Pros I like the price and rates of this software. It is much cheaper than other softwares and it is a great option for beginner beauticians as well as smaller salon teams. Cons I least liked the calendar and initial set up of the app. It is very time consuming because it is not seamless when you first set it up. What I did not like about the calendar was it is hard to set up hours on specific days or adjust your schedule. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I wanted to try something new out. Review Source LV Laura V. Nail Technician Health, Wellness and Fitness Used the software for: 2+ years ### "The best online booking system" October 28, 2021 5.0 I love using Fresha and I always recommend them to other salon owners looking for a great online booking experience. Pros Fresha is super easy to use. Has all the features that I am looking for. They are always introducing new features. The customer service team are quick to respond and the emails feel very personalised and not automated. It actually feels like you are having a conversation with a person and not a robot. The Reps are awesome and located here in Australia. Cons There’s nothing I don’t like. Th reason I say this is because they are continually introducing new features. Sure there are a few things that I require that aren’t available. But maybe soon they will be implemented. If not there are ways to work around it. Review Source RH Richard H. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "The system does not work well" October 4, 2022 2.0 Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too. Pros Fresha is affordable compared to many other similar systems. Cons The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Fresha had Reserve With Google as an option Review Source Talk to a Capterra advisor for free and get results within 15 minutes.