--- title: "Ricochet360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Ricochet360 the right Inside Sales solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141932/Ricochet/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Ricochet360 4.8 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Ricochet360 Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MW Mike W IT Project ManagerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “Ricochet360 redesigned outbound calling by bringing an auto-dialer through which agents are connected to leads per second and such benefits come with a level of competition.“ April 16, 2025 EH ESTHER H OFFICE MANAGERInsurance, 2 - 10 employeesUsed the software for: I used a free trial. “Only bad thing is that other vendors get same information as us which can lower our chances of getting sale if they offer lower price.“ May 15, 2025 AC Amanda C Sales Team ManagerInsurance, 11 - 50 employeesUsed the software for: Less than 6 months. “The support is my favorite part as well as the way the system has our agents reaching out to our prospects.“ April 21, 2025 MF Michael F Sales DevelopmentMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “I wish it wouldn't run out of leads in my dialer.“ May 2, 2025 Brian Hocheol K SeniorAnalystHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: I used a free trial. “Sure, there were challenges with setup at first, but once I got past that, it improved my workflow significantly.“ May 12, 2025 NI Nicole I Project CoordinatorConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “I found it to be harder to navigate than other platforms.“ May 1, 2025 Brian Hocheol K SeniorAnalystHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: I used a free trial. “It’s been a real game-changer for managing leads efficiently.“ May 12, 2025 Brian Hocheol K SeniorAnalystHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: I used a free trial. “I found the initial setup to be a tad complex.“ May 12, 2025 ## Showing most helpful reviews Showing 1-25 of 82 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nik K. agency owner Used the software for: Less than 1 year ### "Robust Software with a learning curve" June 12, 2020 5.0 Overall, Ricochet is the top of it's class compared to other dialers. Pros Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem. Cons There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes. Review Source Sales Team Manager Used the software for: Less than 1 year ### "In my humble opinion..." April 22, 2025 5.0 So far, it's been a really nice experience. The support is my favorite part as well as the way the system has our agents reaching out to our prospects. Pros I really like how easy it is to get support when we're just starting to use the system. We've not had ANY tech issues, just process questions. Everyone has been so patient with our team. They not only answer our questions, but show us other tips that can help make our team efficient. Shout out to \[sensitive content hidden\]. Both were super helpful each time. Thanks so much guys!! Cons The interoffice chat has a lot of features that I miss from other platforms. It's not easy to find group chats. We can't react to messages (likes, hearts, thumbs up, etc). There aren't GIFs (our agency likes to have fun). It would also be neat if we could video chat within the office or go to little breakout rooms within the team. We have that with another platform, but I really like how Ricochet's goal is to be an all in one solution. Switched from We wanted an auto-dialer and a system that gave our agents the ability to just dial and not organize the leads. The automatic follow up and auto-dialer was what helped us make the decision to switch. Review Source Mortgage Banker Used the software for: Less than 1 year ### "Ricochet 360 review" May 24, 2022 3.0 We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce. Pros Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time. Cons Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system. Review Source CDO Used the software for: Less than 1 year ### "Chief Dev Officer" April 15, 2025 5.0 Was great first demo and 101 call was very straight forward. \[sensitive content hidden\] was amazing and took her time to make sure I understood the content. Pros ease of use and the visual is not crowded Cons Does not seem to have the ability to forward calls to my cell phone for returned calls (like when I am on Lunch or out of office, after hours etc) Switched from [Shape](https://www.capterra.com/p/173673/SetShape/) Too many clicks and was visually busy. I like the tasks clear and efficient. Alternatives considered [Velocify](https://www.capterra.com/p/129463/Velocify/) Reasons for choosing Ricochet360 price and ease of use. How to demo quite a few Review Source Licensed sales producer Used the software for: Less than 1 year ### "Amazing Service team!" April 24, 2025 5.0 Very smooth program easy to track leads! Great customer support! Pros \[sensitive content hidden\] - Very sweet and helpful! She was able to assist me with my call issue! Cons No cons! Switched from [Velocify](https://www.capterra.com/p/129463/Velocify/) better quality in the website, alot easier to use thank you ricochet! Review Source Insurance Agent Used the software for: Less than 1 year ### "A Smooth Transition" April 15, 2025 5.0 Training with \[sensitive content hidden\] A. was very smooth & relaxing actually. \[sensitive content hidden\] was very thorough. Excited to get started! Pros EASE OF USE compared to the platform we are currently utilizing. Cons Not certain yet if there will be any, the automatic saving feature may be a con, we'll see. Switched from I wasn't the buyer so I'm not sure. I imagine to make sales tracking easier for our team. Review Source SeniorAnalyst Used the software for: I used a free trial ### "“Ricochet360: Powerful Automation Wrapped in a User-Friendly Package”" July 23, 2025 4.0 Overall, my experience with Ricochet360 has been positive. It’s been a real game-changer for managing leads efficiently. Sure, there were challenges with setup at first, but once I got past that, it improved my workflow significantly. Their customer support has been pretty responsive too, which is always a plus. Pros One of the standout features for me is the lead management system. It really streamlines the process and saves a ton of time, especially with its automation capabilities. Plus, the interface is pretty intuitive, which makes it easy to navigate even if you're not a tech wizard. Cons I found the initial setup to be a tad complex. There were moments where I felt like I needed an extra hand to get everything running smoothly. Also, the pricing is a bit on the higher side, which might be something to consider depending on your budget. Review Source Agency Principal Used the software for: 3-5 years ### "I'm sorry I waited so long to sign up with Ricochet." September 3, 2025 5.0 Super well designed and managed company and product. Their employees are easy to work with and are always eager to help me optimize for our situation. Pros Besides the core service of providing best in class dialer optimization services, I appreciate the ancillary products I can utilize like Spam Guru Pro. Also, they have terrifically useful and helpful subject matter experts that efficiently help me optimize the product for our needs and capabilities. In particular, Kristi, Halima and Vanessa standout for their knowledge and effectiveness. Cons Truthfully not that much. They have the people in place to help me with any issue that pops up. My deficiencies are my own. Review Source Licensed insurance consultant Used the software for: 1-3 years ### "Quick solution and friendly interaction" June 18, 2025 5.0 I was struggling to get into a chat room to help with my mic issues and \[sensitive content hidden\] got on with her camera and mic on only after I turned mine on which showed she was being attentive to my comfort level. She had a great personality and was a breath of fresh air during tech issues and solved the issue quickly. Pros \[sensitive content hidden\] was super friendly, knowledgeable and provided a comforting tone while helping me with my technical issues. I appreciated that there was zero frustration from her even though I forgot to update my chrome before calling. Cons Getting into a waiting room was confusing at first because the chat was disabled but once I got into a room with \[sensitive content hidden\] her friendly tone made me feel much better Review Source Sales Development Used the software for: 3-5 years ### "Great product, great support team" May 7, 2025 5.0 \[sensitive content hidden\] helped me recently with my troubleshooting and support queries. They were very friendly and helped me with my problems whenever they arise. The whole team is great, but I want to give a shout-out to \[sensitive content hidden\] for their recent help! Pros It is very easy to use, and has lots of features that make it easy to follow-up with clients. You can even assign other team members tasks. Cons I wish it wouldn't run out of leads in my dialer. Eventually, it runs out of leads to dial and they have to be restocked with more. I am not the admin so I have to wait for my team to get it done for me. It still works for manual dials, so I can still make outbound calls. Review Source Office Manager Used the software for: Less than 1 year ### "fantastic peace of mind" May 12, 2025 5.0 My experience has been mind-blowing never knew how much i needed it Pros How easy it is to use and the format is easy to read and use Cons There is nothing not to like about Ricochet360 its absolutely great Review Source Agency Owner Used the software for: Less than 1 year ### "Ricochet Support " April 15, 2025 5.0 \[sensitive content hidden\] and the other support team is amazing and all willing to help. They are amazing and I look forward to a long partnership. Pros The quick response and willingness to go above and beyond to help. Also the fact that they will jump on the call Cons Nothing that I can think of at this point. Review Source Sales agent Used the software for: Less than 1 year ### "\[sensitive content hidden\] was Awesome !" April 22, 2025 5.0 \[sensitive content hidden\] was very nice and pleasent to workwith! Pros Im excited to try it out but it looks very simple and easy to work with Cons Don't really have a negative experience with Ricochet360 Review Source Tomás M. BDR Used the software for: I used a free trial ### "Great experience!" May 12, 2025 4.0 After some initial training, our team was able to leverage its features effectively for everyone. That's cool! Pros The CRM and lead management system is robust and highly customizable (I really like that! it's an importante thing to me) Cons The interface could be more modern and user-friendly. Some features are buried under multiple menus, making navigation a bit cumbersome for new users Review Source allstate agent Used the software for: 3-5 years ### "Ricochet360- Review" June 11, 2023 5.0 Ricochet360 has been super help. Always going above and beyond to help make sure system is performing well and letting us know of the new features. Pros sparm guru auto dialer are our favorite features Cons we enjoy everything about the software no changes Reasons for choosing Ricochet360 support provided Review Source Sales Development Manager Used the software for: Less than 1 year ### "Kevin Calder Agency Review" April 22, 2024 4.0 Pros \-speed to contact is fantastic -saw an increase in internet lead efficiency/productivity almost immediately Cons \-customer support leaves a lot to be desired. hop on the zoom call and after 45 minutes get absolutely no where. have to book a time with either \[sensitive content hidden\] to get questions answered Switched from increase internet lead productivity and efficiency Reasons for choosing Ricochet360 other agency referals. also a couple of our consultants spoke highly of the CRM Review Source Exclusive Agent Used the software for: 1-3 years ### "Great software and superb support team" January 9, 2023 5.0 Pros The auto-dialer is second to none. It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support. The support is a natural person answering your questions in emails, not system-automated answers. Click the support help in the system, and an email response will arrive the same day. \[SENSITIVE CONTENT\] had been the most incredible help, from onboarding to system optimization. She is an expert and willing to share her knowledge anytime she is asked. Cons The monthly cost of Ricochet is pretty high. Review Source Sales Agent Used the software for: Less than 1 year ### "Ricochet 360" March 10, 2023 5.0 makes calling and follow up task easy Pros auto dialer, ease of use and follow up calling with reminders. 3 way conferencing is a plus and assigning task to team mates Cons on brake pedal, you must remember to submit taks Review Source Owner Used the software for: Less than 1 year ### "Ricochet is great" August 7, 2024 5.0 fabulous that certainly helping the operation to generate more income Pros the system is amazing. the support is very good. \[sensitive content hidden\] done a great job helping me to review and make suggestion on how to improve my ROI. Cons none so far. The support, the system are great Review Source owner Used the software for: Less than 1 year ### "Great job Kemi on helping me out with live training" December 19, 2022 5.0 Solving issue of determining cost per acquisition. By using this it will help determine this and closing more sales. \[SENSITIVE CONTENT\] was also great on helping out on the live support call. Pros Dialer, reporting, and the CRM. This will also get the activity needed from my producers. Cons None I can think of. I like all the features of the software. Review Source LSP Used the software for: Less than 1 year ### "Live Training " November 24, 2022 5.0 Very good so far. makes it fast and efficient to reach a lot of people Pros Click to Call and controlling the way I can handle the leads Cons Sometimes it is difficult to use while multitasking with other systems in our office. Review Source Owner Used the software for: Less than 1 year ### "Ricochet by Speed to Contact review" March 27, 2019 5.0 Our experience with Ricochet was amazing! The reps were very patient with us and guided us with no complaint. Their customer service and knowledge of the industry is why we went with the Ricochet Software! Pros The software is user friendly! We loved that we were able to access the software from any device. Cons We loved everything about this software..NO cons! Review Source Owner Used the software for: Less than 1 year ### "Awesome" June 3, 2021 5.0 Great experience so far Pros Automation, and being able to contact more potential clients Cons none so far, if anything, I would say price Switched from To drive more sales Review Source Licensed Sales Producer Licensed Sales Producer Used the software for: Less than 1 year ### "Just getting Started" November 28, 2022 5.0 I'm new to the system. Just getting Started. \[SENSITIVE CONTENT\] was very friendly and professional and helpful in getting me set up to work. Thank you! Pros I'm just new to the system, but it looks good Cons I'm new to the system. Have not started using it yet Review Source Sales Producer Used the software for: Less than 1 year ### "Customer Service" January 23, 2023 4.0 Excellent customer service! \[SENSITIVE CONTENT\] was very friendly, patient and helpful in answering questions. Pros Not available Cons Not available Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.