# Ricochet360 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ricochet360 Software - reviews, pricing plans, popular comparisons to other Sales Enablement products and more.

Source: https://www.capterra.com/p/141932/Ricochet

---

# 

 Ricochet360 Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 6, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ricochet360

## What is Ricochet360?

Ricochet360 is the All-in-One Auto Dialer, CRM/Lead Management, and Marketing Automation Platform that creates predictable revenue outcomes by automating 95% of your agent's daily sales workflow. Designed for both inbound & outbound agents looking for a competitive advantage, Ricochet360 enables your team to call a new lead in less than one second, then automatically nurture and engage prospects throughout the entire sales process.

## What is Ricochet360 used for?

[Insurance CRM](https://www.capterra.com/insurance-crm-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)

Overall rating

Based on 82 user reviews

Reviews sentiment

Positive

98%

Neutral

1%

Negative

1%

Starting price

$24

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Ricochet360 alternatives

Highest Rated

[4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/141932/Ricochet/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Lead Management

4.8 (31)

77.42% of 31 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Contact Management

4.6 (30)

76.67% of 30 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Reporting/Analytics

4.7 (26)

80.77% of 26 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Lead Capture

4.8 (20)

75.00% of 20 reviewers that rated this feature as important or highly important

Automatically identify and save contact information of potential customers

Activity Dashboard

4.9 (16)

81.25% of 16 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Call Recording

4.6 (16)

75.00% of 16 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Ricochet360 103 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Dials outbound calls automatically

A call center that both makes and receives calls

Notifications/alerts for upcoming events or tasks

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Store caller information within an accessible database

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Manage various distribution channels, build relations with channel partners, and track their performance

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Ability to handle large datasets

Protect sensitive data for digital privacy

Store and organize documents in a centralized system

Send automated marketing emails based on user actions over a predetermined period

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Federal Communications Commission (FCC) compliance

Manage or track sales completed by field teams/employees

Intended to be used by insurers

Caters to sales teams

Federal Trade Commission (FCC) compliance

Games or game-like elements to track progress and reward accomplishments

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Incorporation of a chat or messaging system within an organization's internal communication infrastructure

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track and monitor a specific set of keywords

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Divide leads into buckets based on predefined criteria and routing rules

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Track all opportunities for potential sales and convert them into recurring revenue

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Tools designed to streamline the process of lead generation and management for sales teams

Monitor wait time and abandonment for incoming requests that have not been routed

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Define, track, and/or automate sales activities and sales processes

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Send promotional campaigns or transactional messages via text messages

Manage campaigns and track engagement for marketing efforts across social media channels

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Organize customer data and accounts by user or geography

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

SaaS, web-based, online deployment

Create, design and manage workflows for repetitive tasks

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Features

4.7 (80)

4.7

Based on 80 reviews

## Pricing

Value for money

4.8 (73)

[View pricing plan details](https://www.capterra.com/p/141932/Ricochet/pricing/)

SHUTTLE

$24.00

Per User,Per Month

It includes:

-   CRM & Phone

CRUISER

$42.00

Per User,Per Month

It includes:

-   CRM, Phone & SMS
-   Telephony
-   CRM/LMS
-   Reporting
-   Storage
-   Support

BOOSTER

$102.00

Per User,Per Month

It includes:

-   CRM, Phone, Dialer & SMS
-   SMS (Texting)
-   Emailing
-   Marketing Automation

EXPLORER

$150.00

Per User,Per Month

It includes:

-   CRM, Phone, Dialer, SMS & Marketing Automation
-   Integrations

GALAXY

$198.00

Per User,Per Month

Value for money

4.8 (73)

4.8

Based on 73 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.8 (78)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (78)

4.8

Based on 78 reviews

## User reviews

Overall rating

4.8

Based on 82 reviews

Filter by rating

5(73)

4(7)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

DP

Devery P.

Agency Principal

Insurance

### "I'm sorry I waited so long to sign up with Ricochet."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2025

Super well designed and managed company and product. Their employees are easy to work with and are always eager to help me optimize for our situation.

Pros

Besides the core service of providing best in class dialer optimization services, I appreciate the ancillary products I can utilize like Spam Guru Pro. Also, they have terrifically useful and helpful subject matter experts that efficiently help me optimize the product for our needs and capabilities. In particular, Kristi, Halima and Vanessa standout for their knowledge and effectiveness.

Cons

Truthfully not that much. They have the people in place to help me with any issue that pops up. My deficiencies are my own.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JF

Jessica F.

Licensed insurance consultant

Insurance

### "Quick solution and friendly interaction"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 12, 2025

I was struggling to get into a chat room to help with my mic issues and \[sensitive content hidden\] got on with her camera and mic on only after I turned mine on which showed she was being attentive to my comfort level. She had a great personality and was a breath of fresh air during tech issues and solved the issue quickly.

Pros

\[sensitive content hidden\] was super friendly, knowledgeable and provided a comforting tone while helping me with my technical issues. I appreciated that there was zero frustration from her even though I forgot to update my chrome before calling.

Cons

Getting into a waiting room was confusing at first because the chat was disabled but once I got into a room with \[sensitive content hidden\] her friendly tone made me feel much better

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AO

Araceli O.

insurance agent

Insurance

### "Great quality service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 15, 2025

10/10 experience Pablo was very patient and detailed when training and answering any questions

Pros

The program is very straight forward and easy to use. Pablo was very helpful and very detailed on the live training I attended through zoom

Cons

At the moment no cons so far, everything seems straight forward like I mentioned

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EH

ESTHER H.

OFFICE MANAGER

Insurance

### "Great Quality Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 15, 2025

Pablo A. was very helpful and answered all our questions went over all the information to get us started quoting and was supper energetic and fun to speak with!

Pros

Program has a lot of helpful futures and where very easy to work with! Enjoy all the tabs that allow us to be detailed in notes as well as logging our calls per day future.

Cons

No complains as of now, excited to start quoting. Only bad thing is that other vendors get same information as us which can lower our chances of getting sale if they offer lower price.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

SeniorAnalyst

Health, Wellness and Fitness

### "“Ricochet360: Powerful Automation Wrapped in a User-Friendly Package”"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

May 12, 2025

Overall, my experience with Ricochet360 has been positive. It’s been a real game-changer for managing leads efficiently. Sure, there were challenges with setup at first, but once I got past that, it improved my workflow significantly. Their customer support has been pretty responsive too, which is always a plus.

Pros

One of the standout features for me is the lead management system. It really streamlines the process and saves a ton of time, especially with its automation capabilities. Plus, the interface is pretty intuitive, which makes it easy to navigate even if you're not a tech wizard.

Cons

I found the initial setup to be a tad complex. There were moments where I felt like I needed an extra hand to get everything running smoothly. Also, the pricing is a bit on the higher side, which might be something to consider depending on your budget.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Judy H.

Owner

Apparel & Fashion

### "Handmade Jewelry "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 9, 2025

Overall experience was very wonderful I would recommend it to anyone

Pros

Everything was very easy to understand and use the step by step was easy

Cons

The customer support was very slow at getting back in touch.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LJ

Lari J.

Sales Manager

Chemicals

### "Ricochet 360 helped a lot"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 9, 2025

Pros

Ease of use and versatility was my fave part

Cons

Nothing comes to mind, efficient software

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Tomas M.

BDR

Automotive

### "Great experience!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 9, 2025

After some initial training, our team was able to leverage its features effectively for everyone. That's cool!

Pros

The CRM and lead management system is robust and highly customizable (I really like that! it's an importante thing to me)

Cons

The interface could be more modern and user-friendly. Some features are buried under multiple menus, making navigation a bit cumbersome for new users

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CG

Celeste G.

Office Manager

Health, Wellness and Fitness

### "fantastic peace of mind"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 9, 2025

My experience has been mind-blowing never knew how much i needed it

Pros

How easy it is to use and the format is easy to read and use

Cons

There is nothing not to like about Ricochet360 its absolutely great

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DT

Dannielle T.

Exclusive Agent

Insurance

### "Great customer support!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 6, 2025

Pros

\[sensitive content hidden\] answered my questions with onboarding and gaining a better understanding of the system.

Cons

I don't have any cons about Ricochet360. I'm new to the system and am excited about the possibilities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/141932/Ricochet/reviews/)

Popular comparisons

[HubSpot CRM vs Ricochet360](https://www.capterra.com/compare/141932-152373/Ricochet-vs-HubSpot-CRM) 

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